What does a service person do?

A service person responds to clients in their office and provides amenities. Generally, they respond to phone calls and distribute messages about meetings or conferences. They may also handle scheduling meetings, organizing paperwork, and managing filing systems. They must coordinate with staff.
Service person responsibilities
Here are examples of responsibilities from real service person resumes:
- Manage accounts payable and payroll for entire department.
- Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
- Maintain communication with school, DSS and court personnel on all necessary matters.
- Perform payroll and human resourcetasks.
- Provide adequate information to commercial and Medicaid members relating to their enrollment, current physician, and prescription benefits.
- Reinstate or decline policies through quality review and evaluation of accounts.
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Service person skills and personality traits
We calculated that 24% of Service People are proficient in Patient Care, Patients, and CPR. They’re also known for soft skills such as Compassion, Organizational skills, and Time-management skills.
We break down the percentage of Service People that have these skills listed on their resume here:
- Patient Care, 24%
Establish performance goals for patient care, cost control, productivity, quality metrics, and patient satisfaction.
- Patients, 19%
Supported patients with developmental disabilities and assisted them with upholding their customized Individual Service Plans.
- CPR, 8%
Certified for CPR, CPI Holds and First Aide.
- Nursery, 7%
Direct responsibility of Women's Services to include Labor and Delivery, GYN Unit and a Level I Newborn Nursery.
- Patient Safety, 6%
Initiated the hiring of a full-time OB Hospitalist to improve patient safety.
- Cleanliness, 5%
Maintained general cleanliness of surrounding.
Common skills that a service person uses to do their job include "patient care," "patients," and "cpr." You can find details on the most important service person responsibilities below.
Compassion. One of the key soft skills for a service person to have is compassion. You can see how this relates to what service people do because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a service person resume shows how service people use compassion: "provide outstanding customer service with a sense of compassion and understanding. "
Organizational skills. Another essential skill to perform service person duties is organizational skills. Service people responsibilities require that "social and human service assistants must often complete lots of paperwork and work with many different clients." Service people also use organizational skills in their role according to a real resume snippet: "maintain and update hr documents such as organizational charts, employee handbooks, and performance evaluation forms. "
Time-management skills. This is an important skill for service people to perform their duties. For an example of how service person responsibilities depend on this skill, consider that "social and human service assistants often work with many clients." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service person: "maintained deadlines for food preparation serving an average of 25 customers prepared and cooked various foods, pastries and deserts. ".
Interpersonal skills. service person responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This resume example shows what service people do with interpersonal skills on a typical day: "checked out and assisted customers, stocked inventory, preformed cleaning duties developed customer service and interpersonal skills"
Problem-solving skills. Another common skill required for service person responsibilities is "problem-solving skills." This skill comes up in the duties of service people all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real service person resume shows how this skill is central to what a service person does: "company] resolved customer complaints regarding purchases or experience with store personnel. "
Communication skills. Another skill commonly found on service person job descriptions is "communication skills." It can come up quite often in service person duties, since "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Here's an example from a resume of how this skill fits into day-to-day service person responsibilities: "provided training to individuals with developmental disabilities in the areas of self-care, communication, self-direction, independent living. "
The three companies that hire the most service persons are:
- Safeway20 service people jobs
- Caesars Entertainment19 service people jobs
- Aimbridge Hospitality17 service people jobs
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Service person vs. Advocate
An advocate is a voice for the voiceless. It is their responsibility to speak on behalf of an individual or a particular cause. Most of the duties will vary depending on the line of organization or duty involved; however, an advocate must have extensive knowledge or background on the subject matter. Furthermore, an advocate must be present at gatherings regarding the cause, assist in the negotiation and mediation processes involving contracts and legal documentation, provide or convey accurate information, and defend what they represent.
These skill sets are where the common ground ends though. The responsibilities of a service person are more likely to require skills like "nursery," "patient safety," "resuscitation," and "ob." On the other hand, a job as an advocate requires skills like "crisis intervention," "safety planning," "mental health," and "medicaid." As you can see, what employees do in each career varies considerably.
Advocates earn the highest salaries when working in the government industry, with an average yearly salary of $40,536. On the other hand, service people are paid more in the manufacturing industry with an average salary of $32,391.The education levels that advocates earn slightly differ from service people. In particular, advocates are 3.1% more likely to graduate with a Master's Degree than a service person. Additionally, they're 1.3% more likely to earn a Doctoral Degree.Service person vs. Volunteer
Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.
Each career also uses different skills, according to real service person resumes. While service person responsibilities can utilize skills like "patients," "nursery," "patient safety," and "cleanliness," volunteers use skills like "child care," "patient charts," "community outreach," and "mathematics."
Volunteers earn similar levels of education than service people in general. They're 0.0% more likely to graduate with a Master's Degree and 1.3% more likely to earn a Doctoral Degree.Service person vs. Program coordinator
Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.
The required skills of the two careers differ considerably. For example, service people are more likely to have skills like "patient care," "nursery," "patient safety," and "cleanliness." But a program coordinator is more likely to have skills like "social work," "powerpoint," "mental health," and "excellent organizational."
Program coordinators make a very good living in the government industry with an average annual salary of $51,387. On the other hand, service people are paid the highest salary in the manufacturing industry, with average annual pay of $32,391.Most program coordinators achieve a higher degree level compared to service people. For example, they're 10.2% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Service person vs. Social work internship
Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.
Even though a few skill sets overlap between service people and social work interns, there are some differences that are important to note. For one, a service person might have more use for skills like "cpr," "nursery," "patient safety," and "cleanliness." Meanwhile, some responsibilities of social work interns require skills like "social work," "intake assessments," "mental health," and "community resources. "
In general, social work interns earn the most working in the government industry, with an average salary of $40,948. The highest-paying industry for a service person is the manufacturing industry.In general, social work interns hold higher degree levels compared to service people. Social work interns are 5.2% more likely to earn their Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.Types of service person
Updated January 8, 2025











