Service planners are extremely detailed executors of programs and operations. This includes research, analyzing consumer data, collaborating with other vendors and suppliers, and monitoring and ensuring the progress of operations. Service planners create budgets, oversee logistics, negotiate contracts, manage inventories, and ensure smooth communication between all parties involved. They also liaise with external suppliers, negotiate prices, and strengthen the company's networking potential. Other duties could involve functioning as a product planner, which would involve research, design, creating software product roadmaps, and creating forecasts.
Service planners must have keen eyes for detail. They must also be creative, great communicators, and possess customer service skills, inventory management skills, and product development skills, depending on the job. To be a service planner, you need a bachelor's degree. Experience also helps in your career as a service planner, especially if you have previously worked as a customer service representative. Previous administrative roles help in boosting your chances of landing employment as a service planner. In the United States, the average service planner makes about $51,676 annually