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Service planner skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical service planner skills. We ranked the top skills for service planners based on the percentage of resumes they appeared on. For example, 10.0% of service planner resumes contained customer complaints as a skill. Continue reading to find out what skills a service planner needs to be successful in the workplace.

15 service planner skills for your resume and career

1. Customer Complaints

Here's how service planners use customer complaints:
  • Coordinated and resolved customer complaints.
  • Resolved customer complaints, material shipping discrepancies and errors.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service planners use data entry:
  • Performed program audits, data analyses, data entry, and created/developed related programmatic reports.
  • Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, returns processing and purchasing.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service planners use customer service:
  • Developed and implemented Telemarketing Incentive Program for distribution center customer service teams contributing an additional 10% to total sales.
  • Created programs which analyzed all service based activities including logistics, customer service and vendor service levels for efficiency.

4. Delivery Dates

A delivery date is a day on which a stock, bond, or option trade must be finalized. In other words, it is a final date on which the underlying commodities for a forward contract must be delivered for the fulfillment of the terms of the contract.

Here's how service planners use delivery dates:
  • Monitor and verify part number revisions, delivery dates, quantity counts and prices to assure accuracy.
  • Assembled and dispatched profitable loads for drivers and met on-time delivery dates.

5. Purchase Orders

Here's how service planners use purchase orders:
  • Audited customer purchase orders for accuracy of product, pricing and delivery requirements.
  • Converted purchase requisitions into purchase orders to vendors.

6. MRP

MRP is an abbreviation of Material Requirements Planning and refers to the control system which is implemented in the planning and management of the activities related to manufacturing. Through MRP, manufacturers can easily schedule the production and it can also be used for inventory. MRP systems are mostly software-based but the process can also be carried out manually.

Here's how service planners use mrp:
  • Coordinate with fabrication, paint and assembly to ensure internal sub assemblies are completed per MRP requirements and Customer Commitment Dates.
  • Review inventory and plan releases for assigned accounts using customer's spreadsheets, EDI or MRP releases.

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7. Customer Orders

Here's how service planners use customer orders:
  • Prepare production schedules for each manufacturing department to ensure customer orders are produced in time to meet customer expectations.
  • Monitored and planned customer orders that ensured on-time shipments to customer base including other Bristol-Myers facilities.

8. Safety Stock

Here's how service planners use safety stock:
  • Maintained acceptable levels of Warranty Exchange stock to support usage plus safety stock.
  • Plan, manage and deploy over 855 unique parts to 11 field depots using min-max& safety stock planning methods.

9. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how service planners use ran:
  • Upgraded as foreman and ran 5 man crews.

10. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how service planners use data collection:
  • Coordinate field reports and assemble data collection on all failures.
  • Assisted in the identification of project parameters including the selection of data collection instruments/tools and selection of analytical techniques.

11. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how service planners use erp:
  • Enter, organize, track and maintain customer information in required ERP(s).
  • Prepared work orders for inspection/replacement of aircraft parts through ERP and phase requirements.

12. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how service planners use sales orders:
  • Implemented SAP Software*Created Sales Orders for inventory used on job installations and invoiced accordingly.
  • Finalized monthly revenue of several million dollars and 400-500 individually generated sales orders.

13. DOT

Here's how service planners use dot:
  • Complete knowledge of driver DOT rules and regulations and emergency procedures.

14. AS400

Here's how service planners use as400:
  • Have working knowledge of PC, AS400, Excel and Word.
  • Planned loads on drivers and tracked fright with AS400 Requested fright daily and created load through EDI.

15. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how service planners use on-time delivery:
  • Communicated with supply chain to expedite on-time delivery.
  • Improved on-time delivery rates from 50% to 100 for product line.
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List of service planner skills to add to your resume

Service planner skills

The most important skills for a service planner resume and required skills for a service planner to have include:

  • Customer Complaints
  • Data Entry
  • Customer Service
  • Delivery Dates
  • Purchase Orders
  • MRP
  • Customer Orders
  • Safety Stock
  • RAN
  • Data Collection
  • ERP
  • Sales Orders
  • DOT
  • AS400
  • On-Time Delivery
  • EDI
  • Customer Demand
  • Customer Support
  • ISO
  • Due Dates
  • Inventory Control
  • Historical Data
  • Inventory Management
  • Logistics
  • Order Entry
  • Service Orders
  • Plant Maintenance
  • Service Calls
  • Customer Inquiries
  • BOM
  • Computer System
  • Production Schedules
  • Community Development
  • RMA
  • ECO
  • Cost Analysis
  • Cost Savings
  • Production Floor
  • Technical Assistance
  • RFP
  • POS
  • Cost Estimates
  • Customer Accounts
  • Local Agencies
  • Customer Issues
  • Expense Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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