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Working As a Service Program Manager

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $86,000

    Average Salary

What Does A Service Program Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Service Program Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Average Length of Employment
Program Director 3.3 years
Program Manager 3.3 years
Program Supervisor 3.1 years
Top Careers Before Service Program Manager
Internship 5.6%
Manager 5.1%
Consultant 4.5%
Supervisor 3.4%
Director 3.2%
Counselor 2.8%
Top Careers After Service Program Manager
Consultant 5.5%
Director 5.1%
Manager 4.2%
Therapist 3.1%
Clinician 2.5%

Do you work as a Service Program Manager?

Average Yearly Salary
$86,000
Show Salaries
$62,000
Min 10%
$86,000
Median 50%
$86,000
Median 50%
$86,000
Median 50%
$86,000
Median 50%
$86,000
Median 50%
$86,000
Median 50%
$86,000
Median 50%
$119,000
Max 90%
Best Paying Company
JPMorgan Chase
Highest Paying City
Washington, DC
Highest Paying State
New Jersey
Avg Experience Level
3.5 years
How much does a Service Program Manager make at top companies?
The national average salary for a Service Program Manager in the United States is $86,608 per year or $42 per hour. Those in the bottom 10 percent make under $62,000 a year, and the top 10 percent make over $119,000.

Real Service Program Manager Salaries

Job Title Company Location Start Date Salary
Services ERP Program Manager General Electric Company-Infrastructure Houston, TX May 03, 2010 $160,000 -
$170,000
Program Manager, Engineering and Technical Service Hospira, Inc. Lake Forest, IL May 17, 2012 $154,500
Program Manager, Engineering and Technical Service Hospira, Inc. Lake Forest, IL May 01, 2011 $150,000
Program Manager 2-Applications and Services Engr GRP or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $137,616 -
$157,616
Program Manager II-Applications & Services Engineering Group or Other Microsoft Corporation Redmond, WA Sep 08, 2015 $133,234 -
$153,234
Health Services Program Manager com. On Med. Care DBA Partnership Healthplan of Ca Fairfield, CA Apr 13, 2015 $127,587
Program Manager II-Applications and Services or Other Microsoft Corporation Redmond, WA Oct 02, 2016 $122,700 -
$142,700
Global Services Program Manager Netapp, Inc. Sunnyvale, CA Aug 29, 2011 $120,000 -
$130,000
Services Program Manager General Electric Company Chicago, IL Nov 08, 2016 $120,000
Warranty Services Program Manager Squaretrade San Francisco, CA Aug 14, 2015 $118,830
Program Manager II-Applications and Services Engineer Group or Other Microsoft Corporation Redmond, WA Nov 01, 2016 $117,760 -
$137,760
Program Manager 2-Office Core Apps and Services or Other Microsoft Corporation Redmond, WA Nov 01, 2016 $116,525 -
$136,525
Program Manager II-OS Services or Other Microsoft Corporation Redmond, WA Sep 01, 2015 $116,272 -
$136,272
Program Manager II-OS Services or Other Microsoft Corporation Redmond, WA Nov 20, 2014 $114,296 -
$134,296
Program Manager-Applications and Services Engr GRP or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $104,220 -
$124,220
Services Program Manager Juniper Networks (Us), Inc. Sunnyvale, CA Jun 10, 2015 $104,042 -
$118,633
Manager, Programming Services CRS Retail Systems, Inc. Newburgh, NY Jun 28, 2012 $103,106
Program Manager-Office Core Apps and Services or Other Microsoft Corporation Redmond, WA Jan 21, 2016 $102,500 -
$122,500
Program Manager-Office Server and Services PM or Other Microsoft Corporation Redmond, WA Jan 10, 2015 $102,000 -
$122,000
Program Manager-Applications and Services Engr GRP or Other Microsoft Corporation Redmond, WA Jan 15, 2016 $102,000 -
$122,000
Program Manager-Office Core Apps and Services or Other Microsoft Corporation Redmond, WA Jan 25, 2016 $102,000 -
$122,000
Program Manager-Office Core Apps and Services or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $102,000 -
$122,000
Physical Therapy Services Program Manager Allen Orthopedics, P.A. Lumberton, NC Jun 08, 2012 $80,000
Physical Therapy Services Program Manager Allen Orthopedics, P.A. Lumberton, NC May 08, 2012 $80,000
Service Programs & Technology Manager Feelgood San Francisco, CA Jan 13, 2015 $78,603
Program Service Manager Promundo-Us Washington, DC Dec 12, 2014 $78,000
Program Services Manager World Wildlife Fund Washington, DC Nov 06, 2014 $77,900
Social Services Program Manager Gain Nosca LLC Washington, DC Oct 01, 2012 $76,250
Physical Therapy Services Program Manager Manhattan Allied Network Corporation New York, NY Oct 01, 2012 $75,132
Physical Therapy Services Program Manager Axis Point Alternative Solutions, Inc. New York, NY Oct 01, 2012 $75,132

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Top Skills for A Service Program Manager

  1. Service Delivery
  2. Project Management
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Managed customer relationship that resulted in consistently achieving outstanding customer satisfaction, based on survey data for product and service delivery.
  • Spearheaded the development of a Project Management Office that assisted in standardizing project delivery methods and processes for Enterprise Integration.
  • Guided departmental and functional managers in tailoring customer service plans to reflect the unique features and operations of individual hospital departments.
  • Maintain a comprehensive referral list of community resources and establish relationships with service providers.
  • Provide Program Management oversight to ensure quality of care effectiveness including ongoing analysis of state and regulatory data.

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Average Salary:

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Top 10 Best States for Service Program Managers

  1. New Jersey
  2. Virginia
  3. District of Columbia
  4. New York
  5. Pennsylvania
  6. Illinois
  7. Iowa
  8. Oregon
  9. Michigan
  10. North Carolina
  • (1,099 jobs)
  • (1,813 jobs)
  • (653 jobs)
  • (2,175 jobs)
  • (1,267 jobs)
  • (1,487 jobs)
  • (360 jobs)
  • (491 jobs)
  • (707 jobs)
  • (1,238 jobs)

Service Program Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,423 Service Program Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Program Manager Resume

View Resume Examples

Service Program Manager Demographics

Gender

Female

48.3%

Male

42.9%

Unknown

8.8%
Ethnicity

White

62.2%

Hispanic or Latino

14.3%

Black or African American

11.7%

Asian

8.0%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

57.4%

French

8.2%

Portuguese

5.7%

German

4.1%

Russian

2.5%

Italian

2.5%

Polish

2.5%

Arabic

2.5%

Romanian

1.6%

Mandarin

1.6%

Korean

1.6%

Tamil

1.6%

Tagalog

1.6%

Chinese

1.6%

Swedish

0.8%

Swahili

0.8%

Hawaiian

0.8%

Catalan

0.8%

Thai

0.8%

Navajo

0.8%
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Service Program Manager Education

Schools

University of Phoenix

23.7%

George Washington University

6.6%

University of Washington

5.7%

New York University

5.5%

Capella University

5.5%

University of Texas at Austin

4.3%

San Jose State University

4.3%

Michigan State University

4.1%

Liberty University

4.1%

Texas A&M University

3.9%

Florida State University

3.9%

San Francisco State University

3.7%

Wayne State University

3.2%

University of Maryland - University College

3.2%

Ohio State University

3.2%

Webster University

3.2%

Temple University

3.0%

Washington State University

3.0%

Boston University

3.0%

Strayer University

3.0%
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Majors

Business

29.2%

Social Work

10.4%

Psychology

6.3%

Management

5.9%

Project Management

5.2%

Computer Science

4.0%

Nursing

3.5%

Marketing

3.5%

Education

3.2%

Public Administration

3.0%

Criminal Justice

3.0%

Counseling Psychology

3.0%

Communication

2.9%

Electrical Engineering

2.7%

Finance

2.7%

School Counseling

2.6%

Sociology

2.5%

Mental Health Counseling

2.2%

Accounting

2.2%

Political Science

2.1%
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Degrees

Masters

40.0%

Bachelors

35.2%

Other

12.4%

Certificate

4.4%

Associate

4.3%

Doctorate

2.8%

Diploma

0.6%

License

0.3%
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Top Service Program Manager Employers

Jobs From Top Service Program Manager Employers

Service Program Manager Videos

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Updated May 19, 2020