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Become A Service Program Manager

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Working As A Service Program Manager

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $65,035

    Average Salary

What Does A Service Program Manager Do At General Electric

* Provide direction to our resources to meet/exceed contractual obligations with a primary focus in Imaging Services.
* Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise.
* Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization, and capital planning.
* Drive partnership through developing director and executive level review reports and facilitating meetings that focus on GE’s recommendations/solutions to improve hospital operations.
* Function as the single point of contact for the hospital/system to drive timely resolution of issues.
* Visible to customer (e.g., walks halls of customer site), providing accessible and efficient response to concerns and problems.
* Benchmark key metrics and direct the collection of data to demonstrate value.
* Ensure timely contract renewals and warranty conversions.
* Aid sales processes to drive growth

What Does A Service Program Manager Do At Schneider Electric

* Manage project charter and project plan for Digital Factory project with Business and R&D; projects with effort, duration & dependencies among the different team
* Continually identify and proactively manage project risks and issues, ensure execution of corrective action plans up to closure
* Report on project progress, issues and risks to Digital Factory management team and other relevant stakeholders on a regular basis
* Drive Digital Factory Steering Committee and the leadership governance instances
* Support resource allocation within Digital Factory with integrated capacity visibility of the different team within Digital Factory

What Does A Service Program Manager Do At KPMG

* Lead and support business development activities, including identification, proposal development, and other pursuit activities
* Manage and support delivery of advisory services to clients, primarily with services related to project, program or portfolio management
* Manage engagements according to KPMG's financial/cost Management policies
* Develop, define, and deliver advisory methodologies for project, program or portfolio management services
* Manage and mentor junior advisory staff; adhere to professional practice requirements
* Manage small to medium sized team delivering large business transformation projects

What Does A Service Program Manager Do At Cymer, An ASML Company

* Manages Service Programs for either eastern or western accounts as an embedded (from CSD) member of the Local Service/Account Management Team
* Monitors all pulse management/trend metrics and review regularly with team
* Participates in or drives TFT’s to resolve Service Program or Cost related excursions
* Plans and reviews upcoming Demantra driven event schedule and is responsible for the quality of the entire event plan
* Must be able to articulate reasons for demand changes over +/- X% and ensuring local team, acct management, Business Ops and Factory Ops are all on the same page
* Responsible for Umbrella metric updates and reconciliation and present internally and to customers as needed
* Focal point to ensure that New Products, FCO’s and Upgrades planning is in alignment with Program Teams, Biz Ops, Account Management and Factory Ops needs and expectations
* Coordinate between Product/Program Management, GTS, Planning/Logistics and local teams and load resulting plan into Demantra
* Monitors and/or proposes adjustments to module pulse lifetimes using MPD, reliability and average deinstall data
* Act as advocate for assigned accounts Local Teams to ensure needs are met
* Ensure clear closed loop communication for implementation planning for configuration changes/NPI
* Responsible for working with Technical teams to develop best configs or needed improvements by customer use case
* Maintains metrics to measure service performance, on time delivery of parts and service, cost control and module lifetimes
* Attends and or owns substantial number of morning, evening and less common weekend interface meetings to ensure alignment with the Global Field Service Organization
* Conducts review of various customer preventative maintenance schedules and aligns Cymer activities within agreed upon tolerances
* Identifies issues and opportunities that can be mitigated through improved planning processes
* Assess adherence to and performance of documented processes
* Assess functional capability of process, is process capable of repeatedly producing desired results
* Partner with Process Owners, Subject Matter Experts, and Process Improvement experts while driving process improvements
* Develops and delivers communication and training of new service business process and procedures
* Performs other duties as assigned.
* Excellent written and verbal communication skills.
* Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
* Excellent customer service skills, with an advanced understanding of customer relationship building.
* Understanding and practical experience using
* Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
* Able to work independently with the ability to meet deadlines and display a high degree of accuracy and attention to detail.
* In depth experience with spreadsheets, statistical modeling, and information systems strongly preferred.
* Extensive knowledge of statistical/mathematical modeling and database systems.
* Inquisitive, problem solving and energetic approach toward business improvement
* Proficient in communication at all levels of management
* Ability to work in cross functional teams
* Ability to clearly communicate with multiple global organizations.
* Excellent written and verbal communication skills.
* Ability to translate, statistically analyzes data, and effectively report problems through written and/or graphical formats

What Does A Service Program Manager Do At The City of Houston

* The Houston Health department is actively searching for a skilled individual to supervise, develop and evaluate subordinates while performing the following duties as a Human Service Program Manager:
* Plan, implement, and/or coordinate programs and services to improve the health and well-being of individuals and families.
* Manage all facets of program implementation.
* Manage staff to include; but not limited to, selecting, orientating, coaching, and appraising as well as skills development training to maintain program accountabilities and create growth opportunities.
* Independently produce reports and correspondence.
* Develop and coordinate Quality Improvement activities within the program.
* Evaluate information and data collected during QI activities and prepares written reports.
* Ensure programs and services are easily accessible to program participants by maintaining partnerships with key stakeholders (internal and external) to support programmatic strategies.
* Collaborate with partners to promote services.
* Utilize leadership skills to build partnerships resulting in improved services

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How To Become A Service Program Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.


A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Service Program Manager jobs

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Real Service Program Manager Salaries

Job Title Company Location Start Date Salary
Services ERP Program Manager General Electric Company-Infrastructure Houston, TX May 03, 2010 $160,000 -
Health Services Program Manager Com. On Med. Care DBA Partnership Healthplan of Ca Fairfield, CA Apr 13, 2015 $127,587
Services Program Manager General Electric Company Chicago, IL Nov 08, 2016 $120,000
Global Services Program Manager Netapp, Inc. Sunnyvale, CA Aug 29, 2011 $120,000 -
Warranty Services Program Manager Squaretrade San Francisco, CA Aug 14, 2015 $118,830
Services Program Manager Ca, Inc. Islandia, NY Dec 14, 2009 $106,888
SR Public Service Administrator 3/Mainframe Program Manager Illinois Workers Compensation Commission Chicago, IL Jul 28, 2015 $105,000
Warranty Service Program Manager Squaretrade, Inc. San Francisco, CA May 22, 2013 $105,000 -
Services Program Manager Juniper Networks (Us), Inc. Sunnyvale, CA Jun 10, 2015 $104,042 -
Manager, Programming Services CRS Retail Systems, Inc. Newburgh, NY Jun 28, 2012 $103,106
Health Services Program Manager Partnership Healthplan of Ca Fairfield, CA Mar 03, 2014 $98,426 -
Services Program Manager Juniper Networks (Us), Inc. Sunnyvale, CA Jun 10, 2012 $96,221 -
Services Program Manager Juniper Networks, Inc. Sunnyvale, CA Oct 01, 2010 $92,830 -
Physical Therapy Services Program Manager Putnam Nursing & Rehab Center NY Nov 19, 2014 $87,318
Senior Services Program Manager IBM Corporation Hartford, CT May 21, 2012 $80,064 -
Physical Therapy Services Program Manager Allen Orthopedics, P.A. Lumberton, NC May 08, 2012 $80,000
Physical Therapy Services Program Manager Allen Orthopedics, P.A. Lumberton, NC Jun 08, 2012 $80,000
Service Programs & Technology Manager Feelgood San Francisco, CA Jan 13, 2015 $78,603
Social Services Program Manager Gain Nosca LLC Washington, DC Oct 01, 2012 $76,250
Physical Therapy Services Program Manager Medical Dynamics Systems, Inc. Hillsdale, NY Jun 13, 2012 $75,132
Physical Therapy Services Program Manager Medical Dynamic Systems, Inc. New York, NY Jun 01, 2012 $75,132
Physical Therapy Services Program Manager Axis Point Alternative Solutions, Inc. Englewood, NJ Oct 01, 2009 $72,022
Physical Therapy Services Program Manager Manhattan Allied Network Corporation New York, NY Jan 04, 2010 $72,022
Physical Therapy Services Program Manager Medical Dynamic Systems, Inc. New York, NY Nov 16, 2009 $72,022
Social Services Program Manager Gain Nosca LLC Washington, DC Oct 01, 2012 $70,995
Social Services Program Manager Gain Nosca LLC Washington, DC Oct 01, 2012 $70,000
Care Services Program Manager Quality Healthcare Services Inc. Arlington, VA Sep 01, 2014 $69,000

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Top Skills for A Service Program Manager


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Top Service Program Manager Skills

  1. Procedures
  2. Service Delivery
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Implemented policy, procedures and workflow for software implementation for centralization and standardized of IT service requests.
  • Assigned resources globally and optimized service delivery practices.
  • Reviewed marketing materials to ensure compliance with marketing strategy and corporate branding standards.
  • Participate in company strategic initiatives including staffing, compensation, corporate policies and procedures, customer retention and financial performance.
  • Provide a high level of customer service to all bank customers as well as potential customers and vendors.

Top Service Program Manager Employers

Service Program Manager Videos

IT Project Manager, Career Video from drkit.org

A Day in the Life - Health Services Manager

Career Advice on becoming a Project Manager by Michael G (Full Version)