How to hire a service program manager

How to hire a service program manager, step by step

Here's a step-by-step service program manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service program manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service program manager
• Step 8: Go through the hiring process checklist

What does a service program manager do?

Post a service program manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your service program manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service program manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service program manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, service program managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of service program managers and their corresponding salaries.

   Type of Service Program Manager	Description	Hourly rate
   Service Program Manager	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.	$24-58
   Manager, Member Services	In the healthcare industry, a manager of member services is primarily in charge of facilitating member-related procedures and services, ensuring efficient client service. Their responsibilities include gathering and organizing patient information, researching trends for new enrollment opportunities, analyzing the existing processes to identify areas needing improvement, developing solutions in problem areas, and resolving issues and concerns promptly and efficiently... Show more	$22-60
   Program Supervisor	A program supervisor is a professional who coordinates and monitors the scheduling and technical performance of company programs. Program supervisors aid in negotiating contracts and are responsible for any contractual changes... Show more	$17-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Program Management
   • Veterans
   • Customer Service
   • Oversight
   • Patients
   • Service Delivery
   • Social Work
   • Cloud
   • Customer Satisfaction
   • Process Improvement
   • Shared Services
   • HR
   • Mental Health

   Check all skills

   Responsibilities:

   • Review SLA requirements, conduct pre-contract and/or on-boarding process review, and manage recruitment/hiring of PM/SME staff for multiple HRO towers.
   • Manage logistics and support multiple events and programs simultaneously.
   • Initiate and manage a volunteer corps which reduce payroll significantly.
   • Manage program coordinators processing development of customer supply art files and instruction, reducing production errors.
   • Lead the introduction and upgrade of wireless infrastructure at remote locations to ensure adherence with internal and international wireless standards.
   • Develop and maintain an active social media presence on facebook and youtube.

   More service program manager duties

3. Make a budget

   Including a salary range in your service program manager job description is a great way to entice the best and brightest candidates. A service program manager salary can vary based on several factors:

   • Location. For example, service program managers' average salary in idaho is 47% less than in district of columbia.
   • Seniority. Entry-level service program managers earn 59% less than senior-level service program managers.
   • Certifications. A service program manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service program manager's salary.

   Average service program manager salary

   $78,256yearly

   $37.62 hourly rate

   ---

   Entry-level service program manager salary

   $50,000 yearly salary

   Updated January 19, 2026

   Average service program manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$96,866	$47
   2	California	$96,274	$46
   3	New York	$91,395	$44
   4	North Carolina	$91,049	$44
   5	Virginia	$85,187	$41
   6	Texas	$83,942	$40
   7	Indiana	$82,078	$39
   8	Rhode Island	$81,776	$39
   9	Georgia	$80,287	$39
   10	Maryland	$79,946	$38
   11	Illinois	$78,699	$38
   12	Oregon	$76,828	$37
   13	Pennsylvania	$75,766	$36
   14	Washington	$74,878	$36
   15	South Carolina	$71,684	$34
   16	Ohio	$70,506	$34
   17	Massachusetts	$69,838	$34
   18	Arizona	$68,320	$33
   19	Florida	$64,753	$31
   20	Missouri	$62,252	$30

   Average service program manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$138,247	$66.46	298
   2	Google	$134,417	$64.62	157
   3	Amazon	$134,225	$64.53	337
   4	Apple	$134,152	$64.50	145
   5	VMware	$134,079	$64.46
   6	Medallia	$126,134	$60.64
   7	Snowflake Computing	$124,994	$60.09	7
   8	American Tower	$124,328	$59.77
   9	Icertis	$124,035	$59.63
   10	Microsoft	$123,482	$59.37	78
   11	Siemens Enterprise Communications Inc	$123,092	$59.18
   12	Citi	$123,008	$59.14	13
   13	Edwards Lifesciences	$120,191	$57.78	5
   14	Parsons	$120,051	$57.72	18
   15	Applied Materials	$117,938	$56.70	9
   16	AbbVie	$117,665	$56.57	31
   17	Riot Games	$115,160	$55.37
   18	Capgemini	$114,639	$55.11	63
   19	Juniper Networks	$113,741	$54.68
   20	Fortinet	$113,152	$54.40

4. Writing a service program manager job description

   A service program manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a service program manager job description:

   Service program manager job description example

   The SRSP Recovery Manager is responsible for working with individuals and their care team to develop a person-centered care plan to address their home and community based needs.
   Essential Functions:
   Document current list of medications and assist with medication adherence (linkage/resources).Conducts annual and event-based assessments of an individual's eligibility according to program specifications, taking into account the cultural and linguistic needs of each member.Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to hospital, provider office, community agency, member's home, telephonic or electronic communication.Development and implementation of person-centered care plan (PCCP), in collaboration with the ICT, based on member's needs and preferences Evaluation of care plan on an ongoing basis through member, family, provider and stakeholder contact Facilitate and coordinate services based upon the care treatment plan developed in collaboration with all stakeholders Schedules and facilitates interdisciplinary team meetings to meet the needs of the member Provide education of member/caregivers regarding healthcare access and benefits Implements comprehensive care plans by working with members, developing relationships with community providers and resources, and managing resources through interdisciplinary collaboration to achieve optimal patient outcomes Recommends waiver services Adheres to the reporting requirements for incidents and prevention from harm planning Maintain appropriate documentation within protocols and guidelines of the Recovery Management program Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation Actively participating in team meetings Develop and maintain knowledge of the company's business and regulatory environments Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program On-call responsibilities as assigned.Perform any other job duties as requested
   
   Education and Experience:
   Associates Degree is required Registered Nurse (RN), or a Bachelor's Degree in social work, counseling, psychology, or similar field is required. ORA minimum of three years of post-bachelor's degree experience working with individuals diagnosed with serious and persistent mental illness (SPMI) OR a minimum of one year post-graduate experience working with individuals with a diagnosed chronic condition (DCC) is required.
   
   Competencies, Knowledge and Skills:
   Intermediate proficiency level with Microsoft Office, including Outlook, Word and ExcelAbility to communicate effectively with a diverse group of individuals Ability to multi-task and work independently within a team environment Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding recovery management practices Excellent understanding of local and community resources Strong understanding and respect of all cultures and demographic diversity Ability to work in a fast-paced environment Ability to demonstrate and promote ethical conduct Critical listening and thinking skills Decision making and problem solving skills Strong organizational and time management skills Ability to maintain confidentiality and act in the company's best interest
   
   Licensure and Certification:
   Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verified insurance. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment.To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position.CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination.CareSource requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date.Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment.CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the CareSource Health & Wellness team.
   
   Working Conditions:
   Mobile Worker: This is a mobile position, meaning that regular travel to different work locations including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our member and may refer members to other CareSource resources
   
   Organization Level Competencies
   Leveraging FeedbackCustomer OrientationValuing DifferencesManaging WorkEarning TrustQuality OrientationAdaptabilityInfluencingCollaborating
   
   This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.

   Copy this example

   

5. Post your job

   To find the right service program manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service program managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service program managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service program manager job on Zippia to find and recruit service program manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with service program manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service program manager

   Once you have selected a candidate for the service program manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new service program manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a service program manager?