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Chief of Employer Services (Administrative Staff) PN 20066060
State of Ohio 4.5
Service program manager job in Columbus, OH
Job Description - Chief of Employer Services (Administrative Staff) PN 20066060 (250008TH)
Organization Unposting Date
Unposting Date: Ongoing
Work Location
Work Location: William Green Building 30 West Spring Street Columbus 43215-2256
Primary Location
Primary Location: United States of America-OHIO-Franklin County-Columbus
Compensation: Based on experience, not to exceed $72.60/Hr.
Schedule
Schedule: Full-time
Work Hours: 8:00 - 5:00
Union: Exempt from Union
Primary Job Skill
Primary Job Skill: Business
Technical Skills: Budgeting, Executive Leadership, Policy Direction
Professional Skills: Attention to Detail, Decision Making, Organizing and Planning, Verbal Communication, Written Communication
Agency Overview
A Little About Us: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society's impact on our services and workplace, and learn about how different perspectives can improve leadership skills.
Our Vision: To transform BWC into an agile organization driven by customer success.
Our Mission: To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
What our employees have to say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
I have worked at several state agencies and BWC is the best place to work.
Best place to work in the state and with a sense of family and support.
I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
What You'll Be Doing
Lead the creation and implementation of policies for multiple units, including Business Consulting, Underwriting, Premium Audit, Employer Programs, Outreach, Compliance, Self-Insured, and Systems Support.
Develop and manage both short and long term business plans to ensure services meet the needs of Ohio's injured workers and employers.
Oversee budgeting activities to ensure financial efficiency and compliance across Employer ManagementServices.
Represent BWC positively by building strong relationships with industry groups and the public; deliver presentations to stakeholders, legislators, and community members.
Directly supervise department directors, assess staffing needs, and make key personnel decisions including hiring, promotions, and disciplinary actions.
Coordinate and implement employer related programs, ensuring alignment with field staff and the Division of Safety & Hygiene.
Handle sensitive documents with discretion, determining appropriate access to confidential information.
QualificationsPreferred Qualifications:
5+ years of experience in policy development and implementation within large organizations, with strong knowledge of agency, division, and departmental procedures.
3+ years of experience in strategic business planning, including the development of both short and long term plans that address stakeholder needs.
4+ years of experience in budget oversight, ensuring financial efficiency and compliance with fiscal policies.
3+ years of experience engaging with stakeholders, maintaining positive relationships with industry groups and the public, and representing the organization effectively.
5+ years of supervisory experience, including responsibility for staffing decisions such as hiring, promotion, discipline, and performance management.
Unusual Working Conditions
This position is overtime exempt.
THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9).
Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state owned vehicle.
The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment.
The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.
WEATHER ESSENTIAL EMERGENCY EMPLOYEE
Supplemental Information
EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.
The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: *******************.
Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.
All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.
Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.
ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
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$72.6 hourly 13h ago
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Assistant Technical Services Delivery Manager
CG Tech Services, Inc. 4.2
Remote service program manager job
CG Tech Services is a Seattle-based ManagedServices Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team.
Because we're growing, we're looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast‑paced environment and demonstrate extraordinary attention to detail.
About the role:
The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands‑on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you'll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives.
This is a full‑time position of 40‑50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities.
This is an awesome opportunity for someone who:
Loves a faster‑paced, no‑drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
Is extremely detail‑oriented and appreciates people who take an organized, systematic approach to achieve success.
Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth.
Is a quick, self‑motivated learner who wants to work for a company that will invest in their education.
Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long‑term.
Responsibilities:
Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs.
Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies.
Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery.
Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines.
Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement.
Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction.
Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution.
Skills:
Service‑oriented, collaborative approach to client and teammate relationships.
Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
Must be detail‑oriented; provide consistent and timely follow‑through and documentation.
Exemplary customer service skills, preferably with experience supporting external clients.
Ability to work under deadline and on schedule and to plan work so that it is completed on time.
Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8‑5) and some after hours for emergencies, projects, or maintenance.
Qualifications / Preferred Experience:
The ideal candidate will possess a deep understanding of Windows environments, server management, and networking equipment. This role is critical as you will serve as an escalation point for complex technical issues, sharing innovative solutions and best practices with the team while ensuring top‑tier service delivery to our clients.
Technical Expertise:
Strong Level 2/3 technical skills in Windows Server environments (Active Directory, DNS, DHCP).
Experience with virtualization technologies (VMware, Hyper‑V) and networking fundamentals (TCP/IP, routing, switching, firewalls).
Familiarity with cloud platforms (Azure, AWS) and modern IT servicemanagement tools.
Experience:
Minimum 5+ years in technical support roles, including hands‑on troubleshooting and project work.
Prior experience managing ticket queues and service boards in a PSA system (e.g., ConnectWise, Autotask).
Leadership & Communication:
Ability to coordinate technical teams and act as a trusted escalation point.
Excellent communication skills for client‑facing interactions and internal collaboration.
Certifications:
Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable.
Other Attributes:
Strong organizational skills, attention to detail, and a proactive approach to problem‑solving.
Comfortable working remotely while maintaining alignment with Seattle business hours (8 AM - 6 PM PST).
Other Requirements:
You will need to provide your own computer that is running Windows 11.
Allow us to install software on your computer that keeps it up to date with security patches and anti‑virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
Having a consistent power supply is essential.
Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems.
Having two monitors/screens is highly recommended.
Cultural Fit Considerations:
As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team and clients.
Equal Employment Opportunity Policy:
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.
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$81k-107k yearly est. 13h ago
Senior Engagement Manager - Digital Transformation (Remote)
Skillnet Solutions Inc. 3.8
Remote service program manager job
A leading digital transformation company is looking for an Engagement Manager to drive digital transformation programs. The role involves leading presales efforts, overseeing delivery teams, and maintaining strategic client relationships. With a focus on customer experience and technical oversight, candidates should have 10+ years in retail or B2B commerce, expertise in Agile methodologies, and a strong executive presence. This position offers a competitive salary ranging from $150,000 to $200,000 and a comprehensive benefits package.
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$150k-200k yearly 3d ago
Chief Programs & Operations Officer
World Hope International 4.3
Remote service program manager job
World Hope International (WHI) is a global Christian relief and development organization working in hard places to bring opportunity, dignity, and hope. For nearly 30 years, WHI has partnered with communities around the world to provide access to clean water and energy, strengthen health systems, protect vulnerable children and families, and empower sustainable economic development.
Position Overview
Reporting to the CEO, the Chief Programs & Operations Officer provides strategic leadership and oversight of World Hope International's global program portfolio. This role ensures that programs are mission-aligned, high quality, compliant, and financially sound, while supporting innovation, partnership development, and organizational learning.
Program Leadership
Work with the CEO and Board to develop, refine, and oversee WHI's global programming strategy in alignment with the mission.
Lead the design and development of high-quality, impactful programs; ensure all programs reflect organizational priorities, evidence-based approaches, and contextual relevance.
Develop and maintain an organization-wide programming framework, including a theory of change, program standards, templates, guidance, and quality benchmarks.
ManageProgram Directors, Regional and Country Directors, and program staff in program delivery, performance management, and fiscal oversight to ensure resources are used effectively and for maximum impact.
Oversee Monitoring, Evaluation, Research, and Learning (MERL); set standards for data collection, analysis, reporting, and learning; establish standard indicators and reporting templates.
Track program outcomes and trends; ensure timely, accurate reporting across the organization, including regular reporting to the CEO and Board.
Partnership Development
Build and sustain strong relationships with donors, implementing partners, government agencies, and peer organizations to advance WHI's goals.
Design partnership approaches and strategies in collaboration with global program teams.
Serve as a primary relationship manager for high-priority partners, including major institutional funders, international NGOs, UN agencies, and public-sector entities.
Grant Development and Oversight
Work with the Advancement team to design grant strategies, policies, and pipeline priorities.
Oversee processes for concept development, proposal design, and grant management across global program teams.
Review and ensure quality of technical proposal components, including program design, MERL frameworks, logic models, and budgets, ensuring alignment with WHI's mission and strategy.
Develop and maintain grant management systems, including implementation planning, programmatic and financial reporting, and donor compliance.
Global Program Operations
Oversee budgeting, financial planning, and expenditure reporting for global program teams; conduct regular reviews of actuals versus budgets and ensure financial accountability.
Contribute to organization-wide strategic planning, budgeting processes, and templates; ensure program teams produce high-quality annual and strategic plans.
Ensure global and in-country compliance with WHI policies, employment laws, NGO registration requirements, and operational standards.
Alongside HR and executive leadership, ensure the organization stays up to date and in compliance with its Safeguarding policy. Support handling of safeguarding incidents, as relevant.
Other Responsibilities
Collaborate closely with Marketing and Communications to ensure accurate and compelling representation of program activities in public outreach and donor communications.
Promptly report any alleged breaches of policy, illegal acts, safeguarding concerns, or misappropriation of assets according to WHI procedures.
QUALIFICATIONS
Master's degree in international development, public policy, or a related field.
Seven plus years of demonstrated success in designing and implementing international development programs (health, WASH, education, rural development, livelihoods, anti-trafficking, or related sectors) as well as demonstrated progressive leadership experience managing global teams.
Experience managing large-scale grant-funded programs (USD 2 million or more) with strong donor-compliance requirements.
Demonstrated expertise in fiscal management, budgeting, and programmanagement.
Excellent written and verbal communication skills; ability to represent WHI to a wide range of audiences including US Government agencies, FCDO, NGO partners, faith communities, and multilateral institutions.
Proficiency with Microsoft Office and programmanagement systems.
Willingness to travel internationally as needed - up to 25%
This is a remote position.
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$88k-123k yearly est. 4d ago
Program Manager
Brooksource 4.1
Service program manager job in Columbus, OH
The Technical ProgramManager role will lead multiple projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. In this role, you will provide a hands-on strategic approach to ensure all initiatives and projects are aligned with business priorities and follow the system of delivery process.
Responsibilities:
This role will require a highly experienced and motivated Technical ProgramManager with a proven track record of delivering projects in an agile organization.
Establish project plans that set the goal and roadmap for projects by outlining goals and objectives, evaluating and running multiple projects, organizing cross-dependent work, and ensuring the system of delivery controls/governance/standards is followed.
Drive consistency between Cybersecurity, Technology, and Business Units for initiatives and projects.
Engage with leaders in Cybersecurity, Technology, and Business Units to streamline processes, simplify execution, manage Objectives and Key Results (OKRs), and release on time.
Track and report project progress against key milestones and metrics to ensure transparency and accountability.
Create and drive total cost of delivery and total cost of ownership reporting.
Manage meetings effectively and drive detailed discussions to ensure alignment across key stakeholders.
Own and drive improvement for various metrics, including but not limited to: productivity, budget, and schedule variances, return on investments, and business investment.
Collaborate frequently between Finance and Procurement to ensure accurate information is being provided for business cases, budgeting, and forecasting, and help execute the success of our vendor strategy.
Requirements:
Bachelor's degree in Computer Science or related fields
Must possess a PMP, AWS Certified Cloud Practitioner certification, or related certifications
Minimum 4-6 years of experience in Technical ProgramManagement or related experience
Proven experience in managing complex technology initiatives
Ability to work in a fast-paced environment
Ability to troubleshoot and analyze issues to determine root causes
Proficient in Microsoft Office, including Word, PowerPoint, Outlook, and Excel
Excellent written and verbal communication skills
Detail-oriented, organized, and proactive
Must be self-motivated and able to function effectively, working independently or in teams
Results-oriented and able to drive issue resolutions
Strong time management skills
Working knowledge of Agile Preferred qualification
Embraces a diverse set of people's thinking styles
Proven technical acumen to assess risk in the plan and/or implementation
$78k-115k yearly est. 3d ago
Director Programs
Homeport 3.8
Service program manager job in Columbus, OH
Job purpose
The Director of Programs provides strategic and operational leadership for Homeport's housing and resident-centered services, integrating the functions of Housing Advisory Services and Resident Services into a unified, impact-driven department. Reporting to the Vice President of Programs & Impact, this position ensures that Homeport's programs are effectively designed, implemented, and evaluated to support residents in achieving housing stability, financial wellness, and overall well-being.
The Director of Programs will oversee a multidisciplinary team of Service Coordinators, Housing Advisors, and ProgramManagers, ensuring consistent service delivery, compliance, and alignment with Homeport's mission, strategic goals, and performance standards.
Duties and responsibilities
Program Leadership & Strategy
Lead and manage the integration of Housing Advisory Services and Resident Services under a cohesive programmatic framework.
Develop and implement strategies that promote housing stability, homeownership readiness, financial capability, and community engagement among Homeport residents.
Align program initiatives with Homeport's strategic priorities, logic model, and organizational impact framework.
Monitor program outcomes and ensure data-driven decision-making for continuous improvement.
Team Supervision & Development
Provide direct supervision, coaching, and performance management for Service Coordinators, Housing Advisors, and ProgramManagers.
Foster a collaborative, person-centered, and trauma-informed team culture that promotes staff development and accountability.
Identify training and professional development needs across program teams and implement capacity-building opportunities.
Program Operations & Compliance
Ensure all programs comply with funder requirements, HUD and industry standards, and internal policies.
Oversee quality assurance processes, service documentation, and data accuracy in client management systems.
Collaborate with the Finance and Resource Development teams to monitor budgets, prepare grant reports, and align service delivery with funding goals.
Partnerships & Community Engagement
Cultivate partnerships with local organizations, government agencies, and service providers to enhance program reach and impact.
Represent Homeport in community coalitions, committees, and events related to housing stability and resident well-being.
Support cross-departmental collaboration to ensure residents and clients receive holistic, coordinated services.
Evaluation & Impact
Develop and maintain outcome measurement tools and performance dashboards in collaboration with the Impact & Evaluation function.
Translate data and resident feedback into actionable program enhancements.
Contribute to impact reporting for internal leadership, the Board of Directors, and external funders.
Qualifications
Bachelor's degree in Social Work, Public Administration, Nonprofit Management, or related field required; Master's preferred.
Minimum of 7 years of progressive leadership experience in housing services, community development, or social services.
Proven experience managing multidisciplinary teams and overseeing multiple program areas.
Strong understanding of housing counseling, resident engagement, and supportive services.
Demonstrated ability to use data for decision-making and performance improvement.
Excellent communication, organizational, and relationship management skills.
Commitment to equity, inclusion, and person-centered service delivery.
Core Competencies
Strategic and Operational Leadership
Staff Development and Supervision
Cross-Functional Collaboration
Data-Driven ProgramManagement
Resident and Community Engagement
Continuous Improvement and Accountability
Licensing and Certification
None required
Homeport Behaviors and Values:
Supports Homeport's mission of creating strong communities by developing quality, affordable homes on a cornerstone of dignity, security and opportunity.
Homeport's Core Values Are:
Trust
Accountability
Collaboration
Unity
Quality
Tools and Equipment
Personal computer and office equipment will be used on a daily basis.
Physical requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally accessibility via cell phone, ability to work a nonstandard work week and/or work evening hours, may be required.There may be occasional travel on company and/or personal time as well as work at various locations. This position requires a reliable, personal means of transportation. This individual in this position must hold and maintain Ohio driver's license with an acceptable driving record. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
Direct reports
Housing Advisors
ProgramManagersService Coordinators
Program Coordinator/Specialist
$49k-76k yearly est. 5d ago
Program Director
LRES Corporation 3.9
Remote service program manager job
Employment Opportunities Designed to Help Us Collaborate in Creation!
Details
Program Director 8102859 Work Modality: Fully Remote Job Category: University Staff Job Type: Full-Time FLSA Status: Exempt
Campus: Off-Campus/Remote
Department: Institute for Pastoral Studies
Location: Institute of Pastoral Studies (03200A)
Grant Funding: Yes
Position Summary
Loyola University Chicago seeks a dynamic and efficient leader to serve as national director of the grant‑funded Catholic Education Network to Enact and Resource Synodality (CENTERS). Growing out of engagement with the 2021‑2024 Synod on Synodality, the sixteen‑university network housed at Loyola University Chicago's Institute of Pastoral Studies seeks to cultivate synodal leadership across Catholic Higher Education nationally, in close conversation with local dioceses and international partners, including the Holy See. The Director serves as the executive officer for the CENTERS Initiative, ensuring that collaborative projects, fellowships, convenings, communications, evaluation, and budgeting proceed on schedule, and reflect synodal principles. Other responsibilities include developing and aligning with the consensus of the Steering and Leadership Committees, liaising with Lilly Endowment, overseeing day‑to‑day operations, coordinating the inter‑institutional network, and driving strategic planning and implementation for all grant‑supported activities. The ideal candidate will have a graduate degree in theology, leadership, or a related field (ideally a terminal degree), demonstrated organizational and administrative expertise, and a fluency in the contours of policy, strategic vision, mission/identity, and organizational management in both church and university contexts. A familiarity with the methods of synodality and community organizing is desired, but not strictly necessary. The Director also teaches one graduate course each academic year that advances theological and pastoral understandings of and engagement with synodality.
Key Responsibilities Program Leadership & Governance
Serve as executive officer for the CENTERS Initiative, translating committee decisions into actionable plans
Chair (or co‑chair) Leadership Committee meetings when rotating into that role and prepare materials for all Steering Committee sessions
Maintain and grow productive relationships with Core Partners, Network Participants, Regional Tables, Advisory Council, bishops, and external collaborators
Ensure program alignment with Vatican implementation timeline (2026‑28) and synodal methods and virtues
Project & Grant Management
Develop and manage annual work plans, grant timelines; monitor deliverables across multiple workstreams
Oversee sub‑grants to partner schools, ensuring compliance with Lilly Endowment guidelines and Loyola's sponsored‑program policies
Coordinate national convenings, advise and support core partners for regional gatherings and other activities; assist as needed with the Synodal Adsumus Fellowship program
Serve as primary liaison with Lilly Endowment at all stages to ensure compliance and mission alignment
Coach Network Participant liaisons in synodal leadership and movement building
Evaluation & Learning
Partner with external evaluators to design and implement the performance‑indicator framework; steward data collection and continuous‑improvement cycles
Translate findings into actionable insights for committees, funders, and public audiences and scholarly audiences
Implement standardized evaluation rubrics for pilot projects and regional activities
Communications & Stakeholder Engagement
Supervise contracted communication consultants; produce reports, web content, and thought‑leadership pieces that amplify project impact
Serve as primary spokesperson to Lilly Endowment, media, and ecclesial networks
Coordinate dissemination of best practices and pilot project outcomes
Represent CENTERS at professional conferences and ecclesial gatherings
Financial Oversight
In collaboration with IPS finance staff, prepare the annual CENTERS budget, authorize expenditures, and forecast long‑term sustainability strategies
Support collaborative fundraising efforts for program sustainability beyond grant period
Work with network partners on fundraising, endowment development, and long‑term governance planning
Team Supervision
Hire, mentor, and evaluate any needed project staff, graduate assistants, and volunteers; foster a collaborative, synodal work culture
Coordinate with Loyola faculty and offices (e.g., Advancement, Marketing, Sponsored Programs) to embed CENTERS within university systems and leverage additional resources
Teaching & Academic Integration
Design and teach one graduate‑level course per year that advances students' understanding of synodality and connects directly to CENTERS programming
Mentor students involved in CENTERS research and fellowship activities
Support integration of synodal principles into broader IPS curriculum and formation programs
Additional Responsibilities
Perform other activities as assigned to advance the CENTERS mission
Travel frequently to network institutions, regional gatherings, and national conferences (approximately 25‑30% of time)
Required Qualifications Knowledge and Expertise
Deep understanding of Catholic ecclesiology, particularly synodal theology and Vatican II
Knowledge of Catholic social teaching and its applications in institutional contexts
Familiarity with contemporary challenges in Catholic theological education and ministry formation
Understanding of participatory pedagogies and adult learning principles
Awareness of global Catholic Church developments and papal teaching
Skills and Competencies
Exceptional organizational and project management abilities, including experience with workplan development, timeline management, and risk assessment
Strong written and verbal communication skills, with ability to serve as spokesperson to diverse audiences
Proven ability to facilitate collaborative decision‑making processes and translate committee decisions into actionable plans
Experience with meeting planning, event coordination, and logistics management
Proficiency in digital collaboration tools, database management, and budget oversight
Ability to supervise staff and foster collaborative, synodal work culture
Experience with external evaluation processes and data‑driven continuous improvement
Ability to travel frequently (approximately 25‑30% of time)
Intercultural competency and sensitivity to diverse ecclesial contexts
Personal Attributes
Commitment to synodal values of dialogue, participation, and co‑responsibility
Collaborative leadership style aligned with participatory ecclesiology
Spiritual maturity and understanding of contemplative dimensions of leadership
Flexibility and adaptability in dynamic, emerging organizational contexts
Cultural sensitivity and ability to work across diverse Catholic institutions
Preferred Qualifications
Previous experience with Lilly Endowment grants or similar large‑scale ecclesial initiatives
Background in Catholic community organizing or grassroots ecclesial movements
Experience with Vatican offices or international Catholic organizations
Demonstrated experience in fundraising and development activities
Graduate‑level teaching experience in Catholic theological education
Fluency in Spanish or other languages relevant to U.S. Catholic diversity
Published scholarship or presentations in areas related to synodality, ecclesiology, or theological education
Network of relationships within Catholic higher education or diocesan leadership
Experience with external evaluation and assessment processes
Minimum Education and/or Work Experience
Master's degree in Theology, Pastoral Studies, Ministry, or related field; Doctorate preferred
Minimum 7‑10 years of experience in Catholic higher education, theological education, or ecclesial leadership
Demonstrated experience managing complex, multi‑institutional collaborative projects
Proven track record in grant administration and programmanagement, preferably with Lilly Endowment or similar large‑scale initiatives
Experience with Catholic Church structures, governance, and contemporary ecclesial movements
Teaching experience at the graduate level preferred
Benefits and Salary
Position Maximum Salary: $70,000 per annum
Position Minimum Salary: $60,000 per annum
Employment Equity
Loyola University Chicago adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Applicant Documents
Resume
Cover Letter/Letter of Application
Supplemental Questions
* Do you possess a Master's degree in Theology, Pastoral Studies, Ministry, or a closely related field?
Yes
No
* Do you have at least seven years of professional experience in Catholic higher education, theological education, or ecclesial leadership?
Yes
No
* Why do you want to work for Loyola University Chicago? (Open ended question)
* How did you hear about this employment opportunity?
Public Job Posting
Internal Job Posting
Agency Referral
Advertisement/Publication
Personal Referral
Website
Other
* How do your personal values align with Loyola University Chicago's mission and values? (Open ended question)
Loyola University Chicago | Information: **************
1032 W Sheridan Rd | Chicago, IL | 60660
2018 (c) Loyola University Chicago | University Policies
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$60k-70k yearly 4d ago
Program Director
New River Community College 3.7
Remote service program manager job
Job Title: PROGRAM DIRECTOR
8102859
Work Modality: Fully Remote Work
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Exempt
Campus: Off-Campus/Remote
Department Name: INSTITUTE FOR PASTORAL STUDIES
Location Code: INSTITUTE OF PASTORAL STUDIES (03200A)
Grant Funding: Yes
Duties and Responsibilities
Program Director
Catholic Education Network to Enact and Resource Synodality (CENTERS)
Loyola University Chicago, Institute of Pastoral Studies
Position Type: Full-time, Grant-funded (5 years)
Reports to: Dean, Institute of Pastoral Studies
Location: Chicago, IL with national travel required
About CENTERS
The Catholic Education Network to Enact and Resource Synodality (CENTERS) is a $10 million Lilly Endowment-funded initiative housed at Loyola University Chicago's Institute of Pastoral Studies. CENTERS is a collaborative network of 16 Catholic colleges and universities across the United States working to implement synodality-the Church's official mode of proceeding emphasizing shared discernment, participation, and co-responsibility among all the baptized. This transformative initiative responds to Pope Francis's global call for ecclesial renewal and Pope Leo XIV's continued emphasis on unity and Catholic social teaching.
Position Summary
Loyola University Chicago seeks a dynamic and efficient leader to serve as national director of the grant-funded Catholic Education Network to Enact and Resource Synodality (CENTERS). Growing out of engagement with the 2021-2024 Synod on Synodality, the sixteen-university network housed at Loyola University Chicago's Institute of Pastoral Studies seeks to cultivate synodal leadership across Catholic Higher Education nationally, in close conversation with local dioceses and international partners, including the Holy See. Housed at the Institute of Pastoral Studies, the Director serves as the executive officer for the CENTERS Initiative, ensuring that collaborative projects, fellowships, convenings, communications, evaluation, and budgeting proceed on schedule, and reflect synodal principles. Other responsibilities include developing and aligning with the consensus of the Steering and Leadership Committees, liaising with Lilly Endowment, overseeing day-to-day operations, coordinating the inter-institutional network, and driving strategic planning and implementation for all grant-supported activities.
The ideal candidate will have a graduate degree in theology, leadership, or a related field (ideally a terminal degree). S/He will have demonstrated organizational and administrative expertise, along with a fluency in the contours of policy, strategic vision, mission/identity, and organizational management in both church and university contexts. A familiarity with the methods of synodality and community organizing is desired, but not strictly necessary. S/He will work closely with the grant PI's to envision, coordinate, implement, and report on various elements of a larger project with various local, regional, and national initiatives. A willingness to contribute collaboratively within a team dynamic and an ongoing commitment to pastoral formation in educational settings are essential and compulsory.
The Director also teaches one graduate course each academic year that advances theological and pastoral understandings of and engagement with synodality.
Key Responsibilities
Program Leadership & Governance: Serve as executive officer for the CENTERS Initiative, translating committee decisions into actionable plans; Chair (or co-chair) Leadership Committee meetings when rotating into that role and prepare materials for all Steering Committee sessions; Maintain and grow productive relationships with Core Partners, Network Participants, Regional Tables, Advisory Council, bishops, and external collaborators; Ensure program alignment with Vatican implementation timeline (2026-28) and synodal methods and virtues.
Project & Grant Management: Develop and manage annual work plans, grant timelines; monitor deliverables across multiple workstreams; Oversee sub-grants to partner schools, ensuring compliance with Lilly Endowment guidelines and Loyola's sponsored-program policies; Coordinate national convenings, advise and support core partners for regional gatherings and other activities; assist as needed with the Synodal Adsumus Fellowship program; Serve as primary liaison with Lilly Endowment at all stages to ensure compliance and mission alignment; Coach Network Participant liaisons in synodal leadership and movement building.
Evaluation & Learning: Partner with external evaluators to design and implement the performance-indicator framework; steward data collection and continuous-improvement cycles; Translate findings into actionable insights for committees, funders, and public audiences and scholarly audiences; Implement standardized evaluation rubrics for pilot projects and regional activities.
Communications & Stakeholder Engagement: Supervise contracted communication consultants; produce reports, web content, and thought-leadership pieces that amplify project impact; Serve as primary spokesperson to Lilly Endowment, media, and ecclesial networks; Coordinate dissemination of best practices and pilot project outcomes; Represent CENTERS at professional conferences and ecclesial gatherings.
Financial Oversight: In collaboration with IPS finance staff, prepare the annual CENTERS budget, authorize expenditures, and forecast long-term sustainability; Support fundraising efforts for program sustainability beyond grant period; Work with network partners on fundraising, endowment development, and long-term governance planning.
Team Supervision: Hire, mentor, and evaluate any needed project staff, graduate assistants, and volunteers; foster a collaborative, synodal work culture; Coordinate with Loyola faculty and offices to embed CENTERS within university systems and leverage additional resources.
Teaching & Academic Integration: Design and teach one graduate-level course per year that advances students' understanding of synodality and connects directly to CENTERS programming; Mentor students involved in CENTERS research and fellowship activities; Support integration of synodal principles into broader IPS curriculum and formation programs.
Additional Responsibilities: Perform other activities as assigned to advance the CENTERS mission; Travel frequently to network institutions, regional gatherings, and national conferences (approximately 25-30% of time).
Qualifications
Required Qualifications
Knowledge and Expertise: Deep understanding of Catholic ecclesiology, particularly synodal theology and Vatican II; Knowledge of Catholic social teaching and its applications in institutional contexts; Familiarity with contemporary challenges in Catholic theological education and ministry formation; Understanding of participatory pedagogies and adult learning principles; Awareness of global Catholic Church developments and papal teaching.
Skills and Competencies: Exceptional organizational and project management abilities, including experience with workplan development, timeline management, and risk assessment; Strong written and verbal communication skills; Proven ability to facilitate collaborative decision-making processes; Experience with meeting planning, event coordination, and logistics management; Proficiency in digital collaboration tools, database management, and budget oversight; Ability to supervise staff and foster collaborative, synodal work culture; Experience with external evaluation processes and data-driven continuous improvement; Ability to travel frequently (25-30%); Intercultural competency and sensitivity to diverse ecclesial contexts.
Personal Attributes: Commitment to synodal values of dialogue, participation, and co-responsibility; Collaborative leadership style; Spiritual maturity and contemplative leadership; Flexibility and adaptability; Cultural sensitivity across diverse Catholic institutions.
Minimum Education and/or Work Experience
Master's degree in Theology, Pastoral Studies, Ministry, or related field; Doctorate preferred
Minimum 7-10 years of experience in Catholic higher education, theological education, or ecclesial leadership
Demonstrated experience managing complex, multi-institutional collaborative projects
Proven track record in grant administration and programmanagement, preferably with Lilly Endowment or similar large-scale initiatives
Experience with Catholic Church structures, governance, and contemporary ecclesial movements
Teaching experience at the graduate level preferred
Fluency in Spanish or other languages relevant to U.S. Catholic diversity
Published scholarship or presentations in areas related to synodality, ecclesiology, or theological education
Network of relationships within Catholic higher education or diocesan leadership
Experience with external evaluation and assessment processes
Education/Certifications
Master's degree requirement as above; Doctorate preferred
Experience with Lilly Endowment grants or similar large-scale ecclesial initiatives
Background in Catholic community organizing or grassroots ecclesial movements
Experience with Vatican offices or international Catholic organizations
Graduate-level teaching in Catholic theological education
Fluency in Spanish or other languages
Networking within Catholic higher education or diocesan leadership
Experience with external evaluation and assessment processes
Computer Skills
Proficiency in digital collaboration tools, database management, and budget oversight
Supervisory Responsibilities
No
Operational Details
Required operation of university owned vehicles: No
Direct animal or patient contact: No
Physical Demands: None
Working Conditions: None
Open Date
01/05/2026
Compensation
Position Maximum Salary or Hourly Rate: $70,000/ann
Position Minimum Salary or Hourly Rate: $60,000/ann
Special Instructions to Applicants
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at ********************* For information about the university's focus on transformative education, consult *****************************
About Loyola University Chicago
Founded in 1870, Loyola University Chicago is a Jesuit, Catholic university with a strong focus on research, community engagement, and sustainability. Loyola operates multiple campuses and emphasizes ethical leadership and service. See the university site for details.
Loyola University Chicago seeks to be an employer of choice by offering its staff and faculty a wide array of benefits. Details are available on the university site.
Loyola adheres to applicable civil rights laws and regulations. See Nondiscrimination Policy.
Application Links & Questions
Quick Link for Posting: ******************************************
Supplemental Questions and Applicant Documents: Resume, Cover Letter/Letter of Application
#J-18808-Ljbffr
$91k-113k yearly est. 1d ago
Program Manager, Emerging Talent
Dropbox 4.8
Remote service program manager job
Role Description
Dropbox's Emerging Talent program grows early-career talent through meaningful projects, strong mentorship, and a thoughtful, organized experience for interns and host teams. In the era of AI transformation, we're focused on building future-ready skills, integrating AI, and continuous improvement so the program runs smoothly at scale. Reporting to the Head of Emerging Talent, this role owns the design, execution, and evolution of Dropbox's global intern recruiting and program strategies.
The ideal candidate is sharp, organized, data-driven, and experienced in building and running early-career recruiting and internship programs at scale. You should thrive in ambiguity, know how to operationalize ideas, and be comfortable leveraging AI tools to accelerate workflow, enhance program delivery, and elevate the overall intern experience.
Help us on our mission to future-proof Dropbox by building the next generation of high-impact, AI-fluent, and human-centered talent.
Responsibilities
Own and evolve the internship and early-career recruiting programs-drive strategy, execution, and a consistent, high-quality experience for candidates, interns, and host teams.
Lead end-to-end program operations, including project planning, timelines, workflows, communications, and cross-functional collaboration.
Use AI and automation to streamline processes, improve communication, and boost efficiency across program delivery.
Build strong relationships with partners and leaders, aligning expectations, influencing decisions, and facilitating clear, engaging sessions for hosts and interns.
Measure and improve program performance by tracking data, analyzing feedback, and turning insights into actionable improvements.
Navigate multiple work streams with clarity, maintaining structure, momentum, and calm during high-volume periods.
Identify and implement process improvements that strengthen efficiency, consistency, and scale for a high quality customer experience.
Requirements
5+ years of demonstrated expertise building or running early-career/internship programs.
Demonstrated ability to design and manage end to end Emerging Talent programs by treating the candidate, intern, and host team experience as a product. Experience applying program and product management principles such as roadmapping, journey mapping, and prioritization to improve hiring, onboarding, and development experiences.
Demonstrated experience using AI tools in the flow of work. Comfort leveraging AI to improve operational efficiency, program planning, candidate communications, and data analysis is strongly preferred.
Proficiency in using design thinking and candidate centered approaches to understand student and early career needs, pilot and iterate on program enhancements, and use data and feedback to drive measurable improvements in engagement, conversion, and program outcomes.
Strong organizational skills, detail-oriented, and comfort context switching across multiple work streams.
Excellent communication skills, both written and verbal-able to distill complex information into crisp, actionable insights.
Skilled at virtual collaboration and managing cross-functional stakeholders building strong relationships across teams and levels.
Resourceful problem-solver with a bias toward action and an ability to navigate ambiguity.
Preferred Qualifications
Experience owning or co-owning a full-cycle internship program at a tech company or with strong focus in top-tier engineering talent
Strong analytical mindset; comfortable working with metrics, dashboards, and feedback data
Experience managing external vendors or partners (learning platforms, swag vendors, event partners, etc.)
Experience improving or redesigning processes to increase efficiency and consistency
Experience running events (virtual and in-person) with operational precision
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2$117,000-$158,400 USDUS Zone 3$104,000-$140,800 USD
$117k-158.4k yearly Auto-Apply 1d ago
Program Manager
KBI Biopharma Inc. 4.4
Remote service program manager job
The ProgramManager is the primary client account and relationship manager for KBI-PM, driving business delivery with exemplary client service to maximum benefit for the company in a sustainable manner. Candidates may be considered for this role at the Sr ProgramManager level depending on experience level. The Sr ProgramManager is able to manage a small team within ProgramManagement, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.
Job Responsibility
• Client Management : Responsible for relationship and account management for assigned clients/portfolios
• Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
• Primary point of contact for all Client communications and coordination of third-party vendor and project needs
• Supports PM-VOC process and works to identify and address opportunities to improve client serviceProgramManagement
• Manages project timelines through all phases of development, from project award and kick-off through close-out
• Ensures that projects are conducted on time, within scope and budget, and meet Client agreed upon quality standards and expectations through cross-functional project team alignment
• Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client
• Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
• Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them. Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance, seeking direction and support from PMO leadership as required
• Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact
Business/Financial Management
• Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support. Generates meeting minutes and actions items for follow-up
• Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriate
• Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments
• Supports PMO with PLF readiness as required. May generate or contribute project-specific information and status updates, and present at scheduled cross-department meetings
• Assists Business Development Department in development of proposals as needed
PMO Support
• Acts as a contributing member of ProgramManagement Organization
• Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement
• Develop and support achieving site goals and objectives (Balanced Score Card)
• Other duties as required
Requirements for ProgramManager
• Minimum bachelor's degree required, preferably in science or related discipline PMP certification (current or planned in the future)
•Minimum 5 years industry experience, with some direct project management experience Familiarity with Good Manufacturing Practices
• Language Ability Proficiency in English required.
• Excellent written and oral communication skills.
• Reasoning Ability Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks Ability to make and meet commitments
KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.
I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
$98k-138k yearly est. Auto-Apply 29d ago
Program Manager, Startup Ecosystem
Advanced Systems Group 4.2
Remote service program manager job
Description About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managedservices. Our ManagedServices deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.We are looking for: Advanced Systems Group LLC. is seeking an experienced ProgramManager to join our high-performing team! A ProgramManager for the Startup Ecosystem is passionate about empowering the startup community through strategic programs and collaborative initiatives. They bring startup ecosystem events to life! In this role, they are responsible for planning and logistics for regional startup events & programs - specifically our Accelerator program(s). They will leverage a strong understanding of programmanagement, event planning, operations, logistics, and agency management to support Accelerator experiences to connect and engage with founders, developers, investors, and program partners within the startup ecosystem. This role is remote in Pacific Standard Time. Responsibilities:
Event and programmanagement for 1-2 cohorts per year and other non-Accelerator startup ecosystem standalone events
Responsible for ensuring all operations, logistics, and communications are effectively handled
Maintenance of event support tools and tracking
Coordinating content with speakers and mentors
Support of pre and post program / event logistics and execution
Act as liaison and quality control lead for the program
Work closely with senior management to ensure all business policies and procedures are properly implemented
Manage changing priorities and implements plans to meet meet program needs
Support with post program / event reporting (qualitative & quantitative)
Required Qualifications & Experience:
4+ years experience in customer success, program operations, and/or support
Strong event management, budget management, project management, and/or community management skills
Ability to independently and collaboratively manage regional events and community programs
Proven track record in independent problem solving
A team player with the ability to exercise good judgment in a rapidly changing and oftentimes ambiguous environment
Understanding of how to build scalable processes, automate your tasks, and author guides and documentation for others
Preferred Qualifications & Experience:
Experience working at a startup or working closely with the startup and venture community
Experience with Google Workspace tools
Proven aptitude and hunger for learning, an ability to develop and implement creative ideas, and the discipline to manage different projects to tight deadlines simultaneously
An ability to quickly get up-to-speed on complex technology, product, market, and economic environments
Compensation & Benefits: This full-time role offers a salary of $108,000 - $132,500 USD depending on experience. At Advanced Systems Group, we prioritize an inclusive work environment and offer a variety of benefits to support our diverse team, including:
Comprehensive medical coverage with 3 different plans to fit your needs, and 100% of the employee medical premium covered by ASG.
Discounts on health and wellness programs, plus savings on travel and more.
Voluntary benefits including disability, accident, critical illness insurance, and pet insurance.
Employee Assistance Program offering counseling, financial coaching, and more.
Paid time off to relax and recharge.
Additional benefits to help you plan for the future, like life insurance and 401k.
Interested applicants, including those from Washington state, may contact [email protected] to request a full disclosure of the benefits offerings.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$108k-132.5k yearly Auto-Apply 60d+ ago
Strategic Educator Program Manager (USA Remote)
Turnitin, LLC 3.9
Remote service program manager job
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Turnitin is seeking a Strategic Educator ProgramManager to create and lead initiatives focused on developing educator-centered engagement strategies that strengthen relationships, elevate educator voices, and champion effective teaching and learning practices across our global community. The role cultivates global partnerships with colleges, universities and leading educational communities; establishes research projects; develops learning resources; and leads educational initiatives with the Turnitin user community to uphold academic integrity and the responsible use of AI.
Reporting to the Senior Director of Customer Engagement and as part of the Customer Experience (CX) organization, this individual will design, launch, and manageprograms that empower educators to share insights, connect with peers, and influence the evolution of Turnitin in the learning community as a thought leader.
This role plays a central part in Turnitin's broader goals of supporting product adoption and building enduring brand loyalty by deepening educator engagement, fostering trust, and creating meaningful, educator-driven experiences. Collaborating closely with partners in marketing, go-to-market and product, this individual will focus on the strategy and content to further our efforts to directly engage educators.
Key Responsibilities
Develop and execute a global strategy for educator-focused programs that drive connection, collaboration, and long-term affinity with Turnitin.
Translate Turnitin's thought leadership and product strategy into initiatives that reach our global customer base from discovery through pilot to scale,
Establish and maintain relationships in the educational community in professional learning, assessment, and learning integrity and develop initiatives based on shared goals and outcomes
Conduct ongoing industry research in the education community on learning integrity, responsible use of AI, understanding professional learning needs and opportunities to define Turnitin's posture and approach for our educator community.
Create and manage cross-functional projects from concept through delivery, ensuring alignment, accountability, and impact across teams with defined success metrics
Establish, deliver and lead live engagement opportunities with educators that showcase thought leadership, classroom innovation, and best practices in learning integrity and the use of AI.
Identify and guide educator-led or co-authored research initiatives that highlight learning and assessment practices, leveraging Turnitin's product portfolio and Turnitin's contributions to educational excellence.
Establish channels with internal teams to activate findings and insights generated through research collaborations, to share across educator channels and integrated into messaging, story telling, content, training, and engagement strategies.
Serve as a visible champion of Turnitin's educator engagement initiative, shaping how the organization listens to and learns from its educator community.
Qualifications
5+ years of experience in educator engagement, customer experience, customer success, or programmanagement roles, preferably within edtech or higher education.
Direct experience working with educators or within academic institutions leading to a strong understanding of the educator's role in technology adoption, pedagogy, and peer influence.
Creative, entrepreneurial, and growth-oriented mindset; skilled in leveraging innovative models and emerging technologies (including AI, digital platforms, and learning analytics).
Proven ability to design and implement educator or community engagement programs, with measurable outcomes, that deepen relationships, drive adoption, and strengthen brand loyalty.
Strong track record of stakeholder engagement, collaboration, and building consensus across diverse teams in highly matrixed environments.
Exceptional communication, facilitation, and storytelling skills, with a passion for amplifying educator voices and comfort representing the organization externally through webinars, panels, events, etc.
Familiarity with instructional design or experience working alongside teaching and learning professionals is a plus.
Strong project management skills and attention to detail, with the ability to manage multiple initiatives simultaneously.
Additional Information
The
expected annual base salary range
for this position is:
$97,350/year
to
$162,250/year
. This position is bonus eligible / commission-based.
Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.
Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission
is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values
underpin everything we do.
Customer Centric:
Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
Passion for Learning:
We are committed to our own learning and growth internally. And we support education and learning around the globe.
Integrity:
Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership:
We have a bias for action. We act like owners. We are willing to change even when it's hard.
One Team:
We strive to break down silos, collaborate effectively, and celebrate each others' successes.
Global Mindset:
We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
Remote First Culture
Health Care Coverage
Education Reimbursement*Competitive Paid Time Off
Self-Care Days
National Holidays
2 Founder Days + Juneteenth Observed
Paid Volunteer Time Off
Charitable Contribution Match
Monthly Wellness or Home Office Reimbursement
Access to Employee Assistance Program (mental health platform)
Parental Leave
Retirement Plan with match/contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
$97.4k-162.3k yearly 3d ago
FLIGHT DECK Program Manager
GE Aerospace 4.8
Remote service program manager job
SummaryThe FLIGHT DECK ProgramManager owns and advances the FLIGHT DECK (GE Aerospace's proprietary Lean operating model) strategy across the Technology & Operations (T&O) team. This role is responsible for scaling and evolving an established Lean system by introducing fresh perspectives, modern coaching approaches, and digital enablement. The role operates with enterprise-wide scope, partnering with senior leaders, Lean practitioners, and the central FLIGHT DECK team to drive adoption, execution excellence, and measurable business outcomes.Job Description
Roles and Responsibilities:
Own and continuously evolve the Lean strategy roadmap for the Technology & Operations (T&O) team, aligned with enterprise priorities and business outcomes.
Scale and modernize the existing Lean system by introducing new tools, coaching methodologies, and ways of working.
Lead enterprise adoption of digital Lean and execution tools (e.g., Miro, Smartsheet, Airtable etc.), influencing digital strategy roadmaps, standards, and integrations.
Establish and run a consistent operating cadence across the Lean network, including reviews, governance, and performance dashboards.
Act as the primary T&O liaison to the central FLIGHT DECK team, ensuring alignment on methodology, standards, and reporting.
Coach Lean leaders and practitioners to strengthen capability in Lean principles, problem-solving, and digital capabilities.
Partner with senior stakeholders across Technology and Operations to prioritize initiatives and drive accountability.
Translate strategy into execution using data-driven insights and compelling storytelling.
Track and communicate impact through meaningful metrics to ensure sustained results.
Stay current, recommend, and enable digital transformation, automation, and AI-enabled improvement opportunities
Required Minimum Qualifications:
Bachelor's Degree accredited college or university AND a minimum of 3 years of experience in Lean, Continuous Improvement, Operational Excellence, digital, or transformation roles.
OR
a high school diploma / GED with a minimum of 7 years of experience in Lean, Continuous Improvement, Operational Excellence, digital, or transformation roles.
Must be willing to travel up to 20%.
Desired Characteristics & Experience:
Master's degree in Business Administration, Engineering, or Computer Science from an accredited university or college.
Demonstrated ability to own and execute enterprise strategy in complex, matrixed organizations.
Experience scaling and evolving established systems.
Strong leadership presence with the ability to build credibility through outcomes.
Experience driving adoption of digital tools and modern ways of working.
Curiosity and working knowledge of digital transformation and AI applications.
Strong stakeholder management and executive communication skills.
Excellent facilitation, coaching, and systems-thinking capabilities.
Comfort operating at the intersection of strategy, execution, and transformation.
This position will come down on Tuesday, January 20th.
Pay and Benefits:
The salary range for this position is $ 102,000.00 - 136,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.
GE provides a comprehensive benefits package that provides access to plans which support the overall wellbeing of our employees and their dependents. These benefits include, but are not limited to, health care coverage (medical, dental, vision, pharmacy), a retirement plan that includes Company Retirement Savings and a 401K with Company matching, Life Insurance options, Disability coverage, paid time-off, EAP, and more.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
$102k-136k yearly Auto-Apply 3d ago
Program Officer, PJ Library
The Harold Grinspoon Foundation 3.8
Remote service program manager job
PJ Library , a program of the Harold Grinspoon Foundation, empowers Jewish families by introducing books, music, holiday guides, and other resources that foster Jewish ideas and conversations. The program aims to strengthen Jewish identity, increase engagement with Jewish life and community, and contribute to building a more vibrant Jewish community. We do this work with a focus on subscription and community growth, excellence in content, empowering parents, and fiscal sustainability.
The Harold Grinspoon Foundation (HGF) is seeking a Program Officer to join the PJ Library Community Partnerships team to provide stewardship and strategic support to PJ Library implementing partner communities across North America. This position plays a key role in strengthening relationships with community stakeholders to drive book subscriptions, build a collaborative international network, and develop relevant resources that inspire and support both PJ Library and the implementing partner in a shared vision of building and sustaining vibrant Jewish future.
Requirements
Stewardship & Strategic Consultation
• Serve as the primary relationship manager for a diverse portfolio of implementing partner communities across North America.
• Represent HGF and effectively articulate PJ Library's mission and vision, providing high-touch stewardship to a wide range of audiences, including executives, community leaders, program professionals, parent connectors, lay leaders, and donors.
• Clearly communicate PJ Library's value and impact to partners, making a compelling and ongoing case for the return on their investment.
• Consult with and advise implementing partners on leveraging PJ Library to develop comprehensive strategies that drive organizational growth, support fiscal sustainability, advance leadership development, and foster a shared vision of a thriving Jewish community.
• Guide implementing partners in building effective family engagement strategies, using PJ-specific and field-wide data to refine internal practices, enhance program impact, and maximize the value of PJ Library resources.
• Travel regularly within the U.S. and Canada for conferences, group trainings, and especially community site visits. Average of once a month, with additional travel for Foundation conferences and meetings.
Collaboration, Capacity Building and Communication
• Collaborate across the Community Partnerships team and with departmental leadership to craft, iterate, and deliver data, training, and networking materials that strengthen PJ Library's relationships with implementing partners.
• Contribute expertise, planning, and facilitation to the annual PJ Library Conference, helping craft a compelling and impactful experience for program professionals and parent connectors.
• As needed, collaborate across the Family Experience department and other teams to support PJ Library priority and emerging projects, aligning contributions with interest, expertise, and capacity.
• Attend and contribute to department meetings, trainings, and other administrative tasks that support the team and organizational goals.
Internal & External Communications
• Collaborate with the Director of Community Partnerships to develop consistent communications for implementing partners-including a monthly newsletter, social media posts, and stand-alone emails-that deliver timely information and reinforce long-term vision.
• Partner with colleagues across HGF teams to gather key information, align messaging, and clearly communicate PJ Library's ongoing value to partner organizations, including new initiatives and updates to program implementation.
• Clearly document community interactions in Salesforce and project management software for easy dissemination.
Qualifications
• 10+ years of experience in non-profit or programmanagement, consulting, strategic planning, or related fields.
• Strong knowledge of the Jewish community and organizations, and the ability to engage with and represent PJ Library to diverse stakeholders across the spectrum of Jewish practice and expression.
• Exceptional relationship-building, organizational and collaboration skills.
• Excellent writing and communication skills.
• Creative thinker and problem solver. Is, at their core, a “do-er”, ready to roll-up their sleeves and get the job done.
• Experience with relationship building, strategic planning and goal setting.
• Takes pride in their work but leaves ego at the door in pursuit of collaborative excellence.
• Strong time management skills with the ability to juggle multiple projects at once. Project management expertise greatly preferred.
• Experience facilitating, both in person and virtually, meaningful conversations, driving strategic planning, and designing professional development initiatives that build capacity.
• Proficiency in the Microsoft suite of software. Proficiency in-or willing to quickly adopt-Salesforce, Slack, Canva, MailChimp, project management software, and myriad other enterprise software.
• Comfortable using Facebook and other social media platforms to manage groups and engage with networks.
• Bachelor's degree required, advanced degrees welcome.
Location & Supervision
This is a remote-based position, with a strong preference for candidates located in major U.S. cities and/or in the Northeast US to facilitate travel as a key component of the role. Must be able to easily travel around the US and Canada; 10-15% travel to partner communities and professional conferences. All team members must be available during standard Eastern Time (ET) business hours for meetings and collaboration.
The Program Officer will report to the Director of Community Partnerships, PJ Library.
Compensation
A competitive salary ranging from $90,000-$105,000 annually commensurate with experience.
$90k-105k yearly 37d ago
Joint Test & Evaluation Program Officer (TS/SCI Eligible)
Contact Government Services, LLC
Remote service program manager job
Group and Job Profile Guidance: The Joint Test & Evaluation (JT&E) program considers emerging technologies and the increasingly complex and dynamic joint, multi-domain operational environment to develop non-material solutions intended to enhance the United States' operational effectiveness, suitability, and survivability in combat.
Primary Job Functions: As a member of the Joint Test & Evaluation Support Cell (JTSC) this individual will support the programmatic evaluation and analysis of Combatant Command Test Nominations and subsequent approved execution.
•Conduct quantitative and qualitative analysis to support Joint Test & Evaluation (JT&E) projects and enhance operational decision-making.•Apply statistical methods, modeling & simulation techniques, and operations research methodologies to assess joint military operations and improve mission effectiveness.•Develop and implement data-driven solutions to optimize military operations, force readiness, and strategic planning.•Utilize computer-based analytical tools to evaluate operational performance and identify areas for improvement.•Identify risks, limitations, and operational challenges in joint military environments and recommend analytical solutions.•Applying process modeling and analytical techniques to identify operational challenges and develop effective solutions.•Conducting problem decomposition, concept development, and data-driven analysis to support joint military operations.•Providing parametric and non-parametric statistics, data analysis techniques, computer analysis tools, basic modeling and simulation applications, and survey test and evaluation methods.
Qualifications and Experience:•Master's Degree in Operations Research, Mathematics, Statistics, Engineering, or a related technical field.•A Master's Degree in a non-technical field may be substituted with 10+ years of ORSA-related experience in military or government civilian experience.•Alternatively, a Bachelor's Degree in a technical field with an additional 5 years of ORSA-related experience (totaling 10 years) may also be considered.•Proficiency in statistics, data analysis techniques, computer analysis tools, basic modeling and simulation applications, and human factors analysis.•Experience developing test and evaluation plans. (preferred but not required)
#CJ
$64k-97k yearly est. Auto-Apply 60d+ ago
Engagement Manager (Remote)
Dev 4.2
Remote service program manager job
Smartrecruiters
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all.
Job Description
Our customers are looking to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters' Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success.
As an Engagement Manager in our Professional Services department, you are responsible for planning and overseeing projects to ensure the success of our customers. Main drivers for success include on time and on budget for the customer while supporting the Hiring Success methodology. Engagement managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed along the journey.
Responsibilities include:
Align and build relationships with customer sponsors and executive teams. Consistently assess and confirm client satisfaction levels, expectation criteria and program changes
Present executive briefings internally to SR management (i.e., reviews project risk, need for executive engagement, addition of new solutions, etc.)
Advocate for SR Hiring Success Methodology and engage resources as needed
Build complex project plans with various teams, and partners - track and manage status, communication and escalations
Manage workstream relationships and align with other PS workstreams as well as cross functionally. Facilitate internal and external project team meetings as needed.
Coordinate enablement of Project Management initiatives and/or updates related to COE (center of excellence) throughout the PS team.
Partner with the technical team - coordination with Technical resources on tech requirements and integrations with functional workstreams
Ensure project team meets client deliverable dates, milestones, and integration of technical delivery dates
Work with Sales and pre-sales teams to present our Services to prospective customers
Scope, author, negotiate and ensure quality of Statement of Work documents
Involve yourself as a Pre-Sales SME to prospects and conduit between sales and post sales
Ensure alignment with operations team: project tracking for compliance, burn-rate, milestone and weekly task updates
Help resolve issues and manage budgets
Maintain expert level knowledge of SR product/modules
Prepare status reports and manage project health (internally and externally)
Pass all SmartRecruiters product certification exams
... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
Qualifications
B.A/B.S or equivalent experience
Minimum 8 years of business process or professional services consulting experience
Minimum of 5 years of solution implementation experience
Experience in a consulting environment as a Functional Lead
Proven experience managing large enterprise SaaS implementations
Ability to deal with and resolve complex customer business issues
Ability to travel up to 30%
Extra dose of awesome if you have...
Project Management certification
Experience leading Change Management of transformation initiatives
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$89k-126k yearly est. 60d+ ago
Engagement Manager - REMOTE
PTP 3.9
Remote service program manager job
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Develop, maintain and grow client relationships
Participate in and lead aspects of the sales process
Facilitate buy-in of proposed solutions from top management levels at the client
Lead delivery teams from project planning through execution
Manage expectations and day-to day interactions with client executives and sponsors
Optimize delivery processes and methodologies to enhance efficiency and results
Provide leadership and support for delivery teams and staff
Participate in staff recruitment and retention activities
Provide CX thought leadership around improved business and technical solutions
Requirements
10+ years of IT consulting experience, with 3+ years leading CX projects
Experience with large contact center implementations
Experience managing a consulting team on a day-to-day basis to create client deliverables
Ability to articulate and compare alternative approaches, drawing from previous engagements
Ability to independently develop CX strategies based on strong analytical skills and business knowledge
Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
Ability to independently scope and size CX projects
Experience conducting business requirements definition sessions with client staff
Willing to travel through the US
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
$99k-130k yearly est. 60d+ ago
Consumer Engagement Manager - Columbus
Monster 4.7
Service program manager job in Columbus, OH
Energy:
Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A Day in the Life:
Responsible for the management and execution of Monster Energy's brand portfolio sampling and local marketing initiatives within a defined market.
Accountable for growing brand awareness and consumer loyalty. Manage a schedule of part time Ambassadors and a Sr. Ambassador (not applicable in all geographies).
The Impact You'll Make:
Collaborate with Brand Managers, local sales team, and Field Marketing Managers (FMM) to customize and execute events/programs aligned with the brands' sampling platforms.
Provide consistent direction, coaching, and communication to maintain brand accuracy in the Monster brand experiences and sampling Recruit, hire, train, and manage part time Ambassadors.
Research, secure, and manage execution of local events and partnerships Plan and manage all aspects of the event planning process: pre, during, and post duties including: personnel, product delivery/distribution, transportation, supplies, contracts, insurance, permits.
Increase market knowledge and identify various groups and organizations with the targeted demographic in which to partner.
Diligently prepares ambassadors for superior customer interactions and flawless event executions Adhere to deadlines for administrative tasks including, but not limited to, reporting and recapping data for the region.
Respond in a timely manner to Director and Regional Field Manager Maintaining company assets (Storage Facilities, Inventory, Vehicles, Equipment)
Who You Are:
Prefer a Bachelor's Degree in the field of Marketing or other related fields
Between 1â3 years of experience in Event Marketing/Grassroots/Special Event/Promotions
Between 1â3 years of experience in team management experience
Monster Energy provides a competitive total compensation; this position has an annual estimated salary of $52,800 - $70,400. The actual pay may vary depending on your skills, qualifications, experience, and work location.
$52.8k-70.4k yearly 60d+ ago
Education & Outreach Program Design Manager
Circular Action Alliance
Remote service program manager job
The newly established National Recycling Education & Outreach (E&O) team will be the driving force behind behavioral change in recycling and waste diversion across states that implement packaging EPR. This team designs, implements and measures comprehensive strategies that empower residents, businesses, and communities to recycle right, reduce waste and participate effectively in evolving circular economy initiatives.
As an integral member of this team, the Manager of Education & Outreach Program Design brings strategic thinking and systems expertise to transform high-level goals into scalable frameworks that support producer-led EPR programs. Reporting to the Recycling Education & Outreach Director, this role manages the design and continuous improvement of nationally harmonized outreach frameworks that can be adapted across states. You'll develop toolkits for local engagement, integrate culturally responsive messaging into outreach approaches, and support how communities are educated and mobilized to participate in circular economy initiatives. This position collaborates cross-functionally and with state teams to ensure outreach models are both locally relevant and nationally consistent.
In this role, you'll design and support implementation of intervention models and program standards that guide national and state-level outreach efforts. You'll help shape how outreach efforts are measured by applying performance tracking methods and sharing insights that improve program design over time. Your work plays a key role in advancing CAA's strategy to drive measurable shifts in recycling behavior and long-term public participation.
Key Responsibilities
Program Framework
Design and evolve scalable E&O frameworks, including intervention models program standards, and approaches for tracking and evaluating impact.
Develop and maintain a catalog of adaptable toolkits and intervention activities to support local engagement across diverse communities.
Ensure frameworks are harmonized across states while allowing flexibility for local innovation and cultural responsiveness.
Support E&O program design, advising internal teams and external interest holders on best practices, implementation strategies and policy alignment.
Collaborate with content and communications teams to ensure storytelling is incorporated into outreach frameworks as a best practice for audience engagement and behavior change.
Interest Holder & State Support
Advise internal teams, state agencies and external partners on program design, implementation strategies, and policy alignment.
Counsel and support states on E&O program design and implementation, including budget allocation, messaging strategy and interest holder coordination.
Assess and respond to state-specific needs, ensuring consistency with national objectives and regulatory requirements.
Measurement & Continuous Improvement
Apply performance tracking methods and contribute insights to broad evaluation strategies.
Monitor the behavioral impact of outreach interventions and apply insights to refine program design.
Support the development of KPIs and reporting tools to track adoption and effectiveness of E&O frameworks.
Other
Stay current on EPR legislation, recycling trends and public engagement strategies to inform program design and innovation.
Performs other related duties as assigned.
Skills & Competencies
Demonstrated ability to design, operationalize and scale recycling education and outreach frameworks across jurisdictions.
Deep knowledge of recycling systems, waste management and Extended Producer Responsibility (EPR) policy.
Proven success leading cross-functional collaboration and influencing diverse partners toward shared goals.
Skilled in using behavioral science frameworks (e.g., community-based social marketing, nudging) to drive measurable participation and trust.
Strong analytical and evaluation skills, with experience interpreting performance data and applying insights to improve design.
Cultural competency and a commitment to equity in outreach.
Ability to distill complex recycling and policy concepts into actionable, audience-centered messages.
Comfort working in a fast-paced, compliance-driven, multi-interest holder environment.
Qualifications
Bachelor's degree in Environmental Studies, Communications, Public Policy or comparable experience(7+ years required).
Minimum of 5 years of experience in program design, public engagement, sustainability education or outreach strategy.
Demonstrated success managing or advising large-scale outreach or behavior change campaigns with measurable outcomes.
Experience collaborating with government agencies, producers, municipalities or advocacy organizations.
Experience deploying multilingual or multicultural outreach to reinforce equity and accessibility.
Compensation & Other Information
Location: Fully Remote
Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate's relevant experience, skills, knowledge and experience.
Reports To: Recycling Education & Outreach Director
Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact ************************** listed below.
$49k-78k yearly est. Auto-Apply 20d ago
Assistant Director for Orientation & New Student Programming
Case Western Reserve University 4.0
Remote service program manager job
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $22.13 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
The Assistant Director provides leadership in the development of strategies, programs, and initiatives to help the office of Orientation and New Student Transitions meet goals. Specifically, the assistant director works in support of key elements identified within the mission and goals of the orientation office as it relates to the university s strategic plan. This position will interact broadly and with minimal supervision with faculty, staff, students, and administrators across campus, as well as the parents and families of Case Western Reserve University students. The assistant director will be both a strategist and hands-on practitioner with a level of expertise in orientation, first-year experience, parent and family programs, retention and student success. The assistant director brings skills and vision to help carry out the needs of the office in collaboration with Student Affairs, Undergraduate Advising, Residence Life, and internal and external campus partners. This staff member represents all facets of undergraduate education and student life at Case Western Reserve University to incoming students and their parents with friendliness, enthusiasm, patience and respect. All incoming students should be treated equally, without regard to race, religion, age, sex, color, disability, sexual orientation, or national or ethnic origin. This position is eligible for hybrid/remote work arrangements.
ESSENTIAL FUNCTIONS
* Provide direct leadership in the planning, organizing and implementation of the orientation and transition process, which takes place from May through October and focuses specifically on the logistics and implementation of Discover Week (a week-long series of transition-based programming for new students and their families as well as Discover Days in January. Oversee the Case Western Reserve University Orientation Large Group Committee in order to relay significant information to campus partners and the campus community regarding the orientation and transition process for new students. Oversee all orientation leader staffing for the in-person orientation programs. (30%)
* Provide primary leadership for the recruitment and selection, and of the orientation executive board and over 150 orientation leaders. Collaborate with University Marketing and Communications on outreach materials and social media posts, organizing and facilitating the required information sessions for all interested students, and coordinating the application and interview process. This involves staying on top of nominations, applications, organizing the review process and coordinating all interview activities. (30%)
* Assist in coordinating training for the orientation executive board and the general orientation leaders for both the spring training course as well as the week of training in August prior Discover Week. Lead training sessions when needed. Outreach to campus partners to build a training schedule in collaboration with the professional staff and orientation executive board. Take the lead in sending out regular communications to campus partners, coordinating all space and room reservations for Discover Week, Discover Days, and training. (20%)
* Work closely with the director to administer and use discretion over the events budget/plan budget needs; analyze program plans on both a short- and long-range basis by considering past requirements, expenditures, current programs, and future goals. Work closely with vendors and on-campus partners to negotiate/ manage costs for each event. Independently make decisions on best allocation of resources to achieve events strategic goals. Monitor program expenses for the department, authorize routine expenditures, arrange for payment or reimbursement procedures, and maintain accurate records and oversight of financial expenditures within the budget. Perform generalized administrative tasks to support the orientation office. (10%)
NONESSENTIAL FUNCTIONS
* Work with the departments in enrollment management and student affairs in leveraging student employees to best service the needs of the division. (2.5%)
* Monitor national trends in orientation, higher education and students in transition, provide best practices to inform the office of orientation and new student transitions and be involved in professional associations. (2.5%)
* Communicate orientation-related updates on a frequent basis; respond to department inquiries as a representative of enrollment management/orientation. Facilitate presentations for special groups. Pull reports as requested by the department. (2%)
* Represent enrollment management/orientation on committees related to orientation and new student transitions (2%)
* Perform other duties as assigned. (1%)
CONTACTS
Department: Daily contact with the supervisor and other professional staff in the office of Orientation and New Student Transitions for the purposes of maintaining workflow and developing the orientation program. Daily contact with enrollment management staff for the purposes of sharing information and collaborating on initiatives in both orientation and enrollment management; these initiatives include the overall orientation and transition of new students to the university, as well as may include planning conference/events, recruitment visits, reading applications, and sharing information with parents and families from other areas within enrollment management.
University: Daily contact with staff members in student affairs, faculty, deans, administrators, and students for the purposes of building relationships, networks and collaborative opportunities with other departments, colleges, and student organizations (development of positive relationships with our campus partners with planning a successful orientation).
External: Daily contact with admitted and deposited students and their parents/guardians for the purposes of answering questions and providing guidance as families prepare to attend Case Western Reserve University. Regular contact with product vendors as the primary contact for vendors who want to provide or sell products to first year students (ordering t-shirts, giveaways and other resources provided to first year students for orientation)
Students: Continuous contact with the Orientation E-Board as they are your primary administrative support in the planning and execution of the Orientation process and Discover Week/Days. Frequent contact with approximately 150 Orientation student leaders as this position is responsible for the hiring and selection in preparation for the Orientation process and Discover Week/Days. Moderate contact with orientation volunteers, tour guides, and student ambassadors for the purposes of providing training and additional information so these groups are able to assist the orientation staff in preparing for orientation and providing support for initiatives during orientation Discover Week/Days.
SUPERVISORY RESPONSIBILITY
Directly supervise the orientation executive board members, orientation student leaders and all orientation student employees. Indirect supervision of specific projects or initiatives as directed.
QUALIFICATIONS
Experience: 2 years professional work experience in higher education. Experience in orientation, parent and family programs, student success and retention, student affairs, transfer and new student transition, or first-year experience and/or advising preferred.
Education/Licensing: Bachelor's degree required; Master's degree preferred. Valid driver's license required.
REQUIRED SKILLS
* Must be a leader who is willing to meet aggressive student retention and satisfaction goals.
* Must be flexible, willing to work evenings and weekends and to travel
* Ability to juggle multiple tasks and possess excellent oral and written communication skills.
* Strong aptitude to work as part of a team required.
* Enthusiasm for higher education and a strong customer service orientation required.
* Proven success working in a collaborative environment, while simultaneously being able to work with minimal supervision.
* Creativity and energy are highly valued.
* Proficient with personal computer office applications, e-mail, Google apps, and internet.
* Ability to learn software applications specific enrollment management and orientation, as well as customer service and customer relations management applications.
* Ability to develop, enhance and nurture relationships with incoming first-year students and transfer students and their families while providing consistent, accurate, and usable information to encourage the matriculation of these prospective students in accord with the academic and professional goals of the university. This individual will also work closely with current students, staff, and external sources and must possess superior interpersonal skills.
* Must demonstrate a customer service orientation and ability to collaborate with students, parents, staff, and outside organizations. Must be able to interpret and explain university policies and the admission process to prospective students and parents.
* Excellent written and oral communication skills; superior organizational, reporting, and analysis skills mandatory. Ability to read, comprehend and synthesize quickly.
* Ability to work under pressure and meet deadlines. Individuals must be mature, professional, and discreet.
* Self-motivated and demonstrate leadership skills and possess the ability to work in teams, multitask, and facilitate programs.
* Meticulous attention to detail.
* Ability to be diplomatic in a high pressure atmosphere. Respect for confidentiality.
* Strong facility with end-user technology such as laptop computers, smart phones, and tablets. Ability to learn new software programs quickly required.
* Superior knowledge of the university.
* Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
* Willingness to learn and utilize Artificial Intelligence (AI).
* Ability to meet consistent attendance.
* Ability to interact with colleagues, supervisors and customers face to face.
WORKING CONDITIONS
Office setting, with meetings and activities in buildings throughout the campus. Position requires driving personal vehicle while on the job. Occasional travel to attend conferences requires plane and rental car transportation. Position required frequent evening and weekend work. This position involves responsibility for working with individuals under 18 years of age. This position is eligible for the staff hybrid work program.
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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