Service program manager resume examples from 2025

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Updated March 26, 2025

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Service program manager resume

Linda Long

(890) 555-2981 | llong@example.com

Waco, TX | 92846 N. Evergreen St. - 56872

Work experience

2013 - Present
Service Program Manager, General Dynamics - Waco, TX
- Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
- Hired to lead and manage a team of 38 information technology engineers and specialists.
- Provided Project Management expertise and training at the organizational level to institutionalize Project Management processes and procedures across the organization.
- Provide leadership and oversight of busy Aging and Disability Resource Center providing information and support for seniors and adults with disabilities.
2003 - 2013
Counselor/Case Manager, Southwest Key Programs - Houston, TX
- Oversee and ensure timely execution of program services to meet local state/federal compliance.
- Completed in accordance to deadlines all intake paperwork, Assessment and Individual Service Plan in accordance to SWK policy.
- Provide intensive home and community-based counseling, education and support for 4-6 adolescents with substance abuse and co-occurring mental health problems.
- Progress Foundation serves mental health clients often diagnosed with co-occurring substance abuse disorders and chronic medical conditions.
- Developed Individualized Treatment Plans along with client input.
2002 - 2003
Clinician, Centerstone - Bloomington, IN
- Case manager and care coordinator for consumers at community mental health center.
- Provision of therapeutic services and crisis intervention including culturally sensitive treatment modalities to survivors of trauma.
- Conducted solution-focused, narrative, and structural therapy with children living at a sub-acute level of in-patient care.
2001 - 2002
Psychiatric Technician, Carrier Clinic - Belle Mead, NJ
- Coordinated and ran daily activity groups for mental health patients and provided security and assurance to the unstable patients.
- Conducted assessments of patients' needs and barriers to mental health treatment.
- Direct patient care under the supervision of the RNs of the unit.
- Provide care for adults with intellectual disabilities Assist with personal hygiene/living activities, meals, and take on community outings

Skills

Online
Service Delivery
Project Management
Utilization Review
Procedures
Physical Condition
Residential Treatment Facility
Mental Health
Intellectual Disabilities
CRM

Education

Master's Degree, Psychology (2000 - 2001)
Arizona State University
Phoenix,
Bachelor's Degree, Criminal Justice (1997 - 2000)
Arizona State University
Phoenix,

Service program manager resume

Daniel Lane

(640) 555-1836 | dlane@example.com

Houston, TX | 21455 S. Maple Ave. - 56427

Work experience

2020 - Present
Service Program Manager, General Electric - Houston, TX
- Integrated Six Sigma methodologies with Project Managements tools to better monitor and track project activities.
- Contributed to several successful Six Sigma projects, typically as project analyst or subject matter expert.
- Assisted in the facilitation of Lean events related to IT infrastructure
- Improved project management practices by launching standardized project reporting that included cross functional team leaders.
- Developed infrastructure capacity planning strategy for global system.
2014 - 2020
Program Manager, HP - Houston, TX
- Provided team guidance; introduced new project management methodology and best practices.
- Project management experience with geographically dispersed teams on high revenue projects.
- Managed systems development and process improvement projects by applying basic project management methodology.
- Used Six Sigma Green Belt certification training to improve/simplify processes throughout the business.
- Lead the Global Project Management Office (PMO) for the Manufacturing and Labor space at General Motors Powertrain.
2011 - 2014
Team Leader, KBR - Houston, TX
- Maintained internal quality for transaction services department by conducting internal audits of processes, systems, and customer service.
- Train new staff in the area of patient care, patient protocols.
- Conducted train-the-trainer meetings to help prepare management to adapt to company policies and procedures.
- Recruit, follow daily safety procedures, report any concerns & follow up with applications the in house office.
2006 - 2011
Logistics Coordinator, KBR - Houston, TX
- Observed and followed all safety rules and procedures, including wearing protective safety equipment.
- Oversee compliance with applicable governmental regulations, internal policies and procedures.
- Identify problem areas in the logistics support structure and recommends solutions to management.
- Developed logistics plans, policies and procedures to support all operations and services for entire D-12 site.
- Conducted site inspections and assisted all Logistics Coordinators within the mail mission supply issues.
- Edited and re-wrote Movement Control Team Air Passenger Terminal and Cargo Department Techniques, Tactics and Procedures for LOGCAP IV.

Skills

Program Directors
Promotional Materials
Procedures
Sales Floor
Infrastructure
R
Payroll
Project Management
Order Processing
Customer Requirements

Education

Bachelor's Degree, Psychology (1998 - 2001)
University of Illinois at Chicago
Chicago,

Service program manager resume

Stephen Henderson

(910) 555-4589 | shenderson@example.com

Las Vegas, NV | 38206 W. Evergreen Rd. - 61869

Work experience

2014 - Present
Service Program Manager, HealthCare Partners Of Nevada - Spring Valley - Las Vegas, NV
- Help guide and mentor project managers in project management best-practices.
- Contributed substantially to successful department JCAHO accreditation.
- Chaired Project Management Committee; reviewed existing project management toolkits, and methods and procedures.
- Project Management: Project scope deliverance.
2008 - 2014
Child Protective Investigator, Saks Fifth Avenue - Las Vegas, NV
- Maintained a positive and constant contact with local Law Enforcement.
- Partner with local law enforcement for prosecution and intelligence.
- Maintain a proactive relationship with Tanger security, and other retail stores loss prevention as well as local Law Enforcement.
- Operated surveillance by CCTV and by using a DVR.
1998 - 2008
Social Worker, Riverside Community Hospital - Moreno Valley, CA
- Provide substance abuse counseling to methadome maintenance patients
- Maintained accurate and timely documentation decreasing liability of resident or family, as well as federal/state, allegations against facility.
- Collaborated with patients to create treatment plans to achieve behavioral goals and objectives to manage symptoms of mental illness.
- Educated multi-disciplinary health care teams regarding psychosocial issues and interventions.
1997 - 1998
Victim Advocate, Family Services - Moreno Valley, CA
- Provide families with high needs with community resources and linkages and assist families in crisis as directed.
- Provide referrals based on family's needs - maintain a current list of community resources.
- Received crisis calls and provided crisis intervention Shelter screened and provided information and referral

Skills

Mental Health
Safety Planning
Veterans
Service Delivery
Protective Services
Sharepoint
Minimize Risk
LSW
Strategic Communications
Project Management

Education

Bachelor's Degree, Business (1994 - 1997)
Ashford University
San Diego,

Service program manager resume

Justin Mcdonald

(640) 555-3746 | jmcdonald@example.com

Haddonfield, NJ | 78619 N. Maple St. - 91255

Work experience

2020 - Present
Service Program Manager, Bancroft - Haddonfield, NJ
- Spearhead program enhancements and monitor service delivery components.
- Project Manager for Currency and Release project to ensure infrastructure health and compliance.
- Lead, trained, coached and mentored a Project Management Specialist from my unit.
- Communicate and manage the current $25 Million Pre-Seed Capital Fund investment and loan portfolio.
- Managed the accountability of multiple intelligence reports and HUMINT assessments in support of counterterrorism and infrastructure development.
2016 - 2020
Program Supervisor, Bancroft - Haddonfield, NJ
- Administer medication, perform vital signs and weight, and document findings to the appropriate staff members.
- Maximize impact through investing in service delivery, improving quality, and creating systemic change.
- Created, reviewed and updated policy & procedures annually.
2014 - 2016
Therapist, Indian River Medical Center - Tuscaloosa, AL
- Collaborated with other healthcare professionals to develop treatment plans for clients.
- Completed individual patient assessments, treatment plans, monitored and recorded daily mental and behavioral changes in daily Mileu forms.
- Provision of psychological services to adult male prisoners in a correctional setting.
- Completed diagnostic intake assessments and individualized treatment plans in accordance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards
2007 - 2014
Foster Care Worker, United Methodist Homes - Tuscaloosa, AL
- Worked with other foster care workers, mental health professionals and psychologists.
- Assist patients in applying for benefits such as Medicare, Medicaid, and Texas Kidney Health Care.
- Manage patient care with multi-disciplinary team and meet with Latino Program Team weekly.
- Coordinate services between families, school systems, the Juvenile Probation Department, Child Protective Services, and Mental Health Agencies.

Skills

Product Development
Child Care
Information Security
Business Units
Incident Reports
Assist Program
Project Management
Treatment Plans
On-Call
ERP

Education

Bachelor's Degree, Social Work (2004 - 2007)
The University of Alabama
Tuscaloosa,

Service program manager resume

Kayla Reed

(450) 555-6336 | kreed@example.com

Atlanta, GA | 43853 N. Elm Ln. - 62737

Work experience

2016 - Present
Service Program Manager, AT&T - Atlanta, GA
- Developed timelines, Project Management Task matrices to support deployment activities.
- Developed Tier 2 and Tier 3 requirements for systems/tools to support Service Delivery processes.
- Project Management / Program Control, Design Validation, Implementation and solution development.
- Exhibited Project Management expertise by navigating multiple releases through Agile and Waterfall model from inception through deployment.
- Developed Service Assurance Interface (Incident and Problem Management) and Integrated Service Delivery Agreement documents.
- Directed project management teams on project status reporting, forecasting, integration and support/issue resolution.
2015 - 2016
Information Technology Project Manager, AT&T - Atlanta, GA
- Network outsourcing transition and transformation project management for large IT outsourcing contracts.
- Acted as liaison between IT Project Management and Marketing departments.
- Instituted best practices in web application development (QA, go live, code libraries, etc) and project management.
- Led Project Management Team covering multiple states with a combined expense / capital budget of $40MM.
- Coordinated the project planning, facility designs, construction modifications and equipment deployment for complex technical projects.
2014 - 2015
Data Analyst, AT&T - Birmingham, AL
- Experienced with AT&T data warehouses such as eCDW & EDW.
- Experience in developing packages in R with a shiny interface.
- Trained project management team on procedures of Mobile Iron to eliminate client credits.
- Led data analysis defining Key Performance Indicators (KPI) on manual dashboard.
- Developed ETL processes for generating test data sets to ensure relational integrity of test data.
2006 - 2014
Registrar, Bon Secours Health System - Richmond, VA
- Placed an arm band on each patient who was receiving treatment in the emergency department or being admitted into the hospital.
- Entered patient data to Athena EMR system.
- Experience in Emergency Department - pediatric and adult; Outpatient - CT scans, EKG, radiology, etc.
- Registered patients for outpatient services Assisted patient to departments for their services Operated Multi phone lines Customer Services
- Served as the sole weekend Patient Access Representative.
- Served in the Health Information Services Department for six month period, retrieving records for emergency department and discharges.

Skills

Social Workers
ETL
Jira
Project Management
Client Expectations
Analytics
Risk Management
Technical Specifications
Online
Database

Education

Master's Degree, Psychology (2005 - 2006)
Virginia Commonwealth University
Richmond,
Bachelor's Degree, Psychology (2002 - 2005)
University of Maryland - College Park
College Park,

How to write a service program manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the service program manager role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in service program manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the service program manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical service program manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some service program manager interviews.

Here are example skills to include in your “Area of Expertise” on a service program manager resume:

Project Management
Program Management
Veterans
Customer Service
Oversight
Patients
Service Delivery
Social Work
Cloud
Customer Satisfaction

Process Improvement
Shared Services
HR
Mental Health
Client Facing
PMO
Technical Support
Professional Development
Business Development
Direct Supervision

Excellent Organizational
Community Resources
Support Services
Rehabilitation
Program Development
Stakeholder Relationships
Performance Reviews
Logistics
CMS
ROI

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the service program manager.

How to write service program manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are great bullet points from service program manager resumes:

Work history example #1

Outpatient Physical Therapist

NHS Human Services

Provided feedback to supervisors resulting in improved communications between direct care staff, therapists and supervisors.
Strengthened communication between family members.
Provided play therapy for cases ages 4-8 referred to agency for early childhood trauma.
Conducted individual therapy sessions under the Relational Model and using Motivational Interviewing, CBT, DBT, and Trauma therapy techniques.
Acquired knowledge of all FFT treatment modules through training.

Work history example #2

Service Program Manager

AT&T

Developed cross-portfolio client solutions, integrating professional services with other service offers.
Modified a corporate HQ program for field implementation, and increased closing ratios for targeted BusinessPartners to over 65%.
Worked closely with the regional end-to-end ASG project managers to ensure synchronized process and documentation.
Implemented employee rewards and recognition programs to improve facility morale.
Conducted both in classroom and remote training sessions.

Work history example #3

Job Developer

Catholic Charities

Conducted internet research, and did PowerPoint presentations.
Developed job opportunities found on the Internet, in print media, and through existing contacts.
Provided follow along services at consumers' workplace to ensure high quality performance and open communication with management.

Work history example #4

Service Program Manager (Part-Time)

Kedren Community Health Center

Negotiated clinical affiliate contracts and evaluated for effectiveness while identifying $1M Medicare reimbursement regarding clinical staff trainers.
Developed the Quality Assurance (QA) program which is currently used in all aspects of the CHS QA processes.
Ensured the facility was operating within compliance parameters relating to HIPPA, Medicare, Medi-Cal, and FDA regulations.
Enhanced operations and Policy and Procedures for the program/contracts, compliance and regulatory requirements.
Developed and implemented staff share program within perioperative services, coordinated with site managers to maintain adequate staffing for each location.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from service program manager resumes:

Master's Degree in psychology

Arizona State University, Phoenix, AZ

2000 - 2001

Bachelor's Degree in psychology

University of Illinois at Chicago, Chicago, IL

1998 - 2001

Highlight your service program manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on service program manager resumes:

IT Information Library Foundations Certification (ITIL)
Project Management Professional (PMP)
Certified Manager Certification (CM)
Program Management Professional (PgMP)
Certified Professional - Human Resource (IPMA-CP)
Master Project Manager (MPM)
Certified in Public Health (CPH)
ITIL Foundation

Updated March 26, 2025

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