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Service program manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Jann Pataray-Ching, Ph.D.,
Dr. Malissa Scheuring Leipold
Service program manager example skills
Below we've compiled a list of the most critical service program manager skills. We ranked the top skills for service program managers based on the percentage of resumes they appeared on. For example, 10.4% of service program manager resumes contained project management as a skill. Continue reading to find out what skills a service program manager needs to be successful in the workplace.

15 service program manager skills for your resume and career

1. Project Management

Here's how service program managers use project management:
  • Spearheaded the development of a Project Management Office that assisted in standardizing project delivery methods and processes for Enterprise Integration.
  • Have extensive project management experience working on worldwide readiness activities and product teams for organic and inorganic products and services.

2. Program Management

Here's how service program managers use program management:
  • Provided energy program management for national and international clients including strategic and tactical planning.
  • Provide contract administration and program management for services received from the Federal Occupational Health.

3. Veterans

Here's how service program managers use veterans:
  • Revitalized partnership with Student Veterans of America and established new partnerships with Pat Tillman Foundation and Habitat for Humanity veteran programs.
  • Managed/Directed the Veterans Justice Diversion and Trauma Recovery 5-year federal grant initiative/program.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service program managers use customer service:
  • Guided departmental and functional managers in tailoring customer service plans to reflect the unique features and operations of individual hospital departments.
  • Release Services Project Manager: Web-based application to provide global visibility to all call-center support programs for Customer Service senior managers.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how service program managers use oversight:
  • Provided network securities plans, disaster recovery plan, network management performance and WAN technology oversight.
  • Provided oversight and guidance to Business Unit program managers and coordinators to ensure procedural consistency.

6. Patients

Here's how service program managers use patients:
  • Worked to facilitate strong community relationships to help ensure continuity of care as patients transitioned back into the community.
  • Facilitated support groups, psycho-educational sessions and provided brief solution-focused counseling to patients and family members.

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7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how service program managers use service delivery:
  • Managed customer relationship that resulted in consistently achieving outstanding customer satisfaction, based on survey data for product and service delivery.
  • Represented service delivery on the account team providing support strategy expertise, which contributed to sales opportunities.

8. Social Work

Here's how service program managers use social work:
  • Developed Clinical Ladders for Social Work and Recreational Therapists.
  • Worked intensely with youth, families, social workers, clinicians, and community members/agencies to facilitate opportunities available to youth.

9. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how service program managers use cloud:
  • Overhauled information technology system including a migration to cloud computing reducing costs by over one half.
  • Developed system and marketing documentation for all Private Cloud components and features including competitive offering analysis.

10. Customer Satisfaction

Here's how service program managers use customer satisfaction:
  • Lead and present executive management monthly operational reviews including KPI metrics reporting, project initiatives/status reports and customer satisfaction scorecard.
  • Increased customer satisfaction by developing checklists and knowledge sharing to ensure accurate completion during implementation phase and avoiding rework.

11. Process Improvement

Here's how service program managers use process improvement:
  • Led and facilitated multiple process improvement teams related to patient safety and quality initiatives, JCAHO preparation and human resource/personnel issues.
  • Prepared and presented monthly project status reviews to Executive Management and cross-functional leaders and drove process improvements and cost reduction initiatives.

12. Shared Services

Here's how service program managers use shared services:
  • Executed 10 million dollar Accounts Payable shared services technology program allowing consolidation of five regional accounts payable departments.
  • Operated at the strategic level with senior management to align the HR shared Services program with agency business objectives and goals.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how service program managers use hr:
  • Lead executive management in key HR business decisions using innovative HR strategies to improve efficiency collaboration.
  • Recognized as Subject Matter Expert in area of responsibility and briefed both personnel and senior level management on various HR topics.

14. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how service program managers use mental health:
  • Establish develop policy and procedures to facilitate integrative mental health services through medical clinics and facilities.
  • Provided psychotherapy, facilitated person-centered interventions to ensure promote resiliency mental health and safety.

15. Client Facing

Here's how service program managers use client facing:
  • Position are client facing which requires providing clients with other options to improve overall IT operations.
  • Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.
top-skills

What skills help Service Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service program manager resumes?

Jann Pataray-Ching, Ph.D.Jann Pataray-Ching, Ph.D. LinkedIn profile

Professor and Department Chair, Coordinator of Curriculum and Instruction, Cal Poly Pomona

-The ability to use technology in online platforms
-The ability to speak multiple languages
-Teaching experience
-Completion of state certifications and assessments for the teaching credential.
-The willingness to teach in urban, rural, and low-income communities
-The ability to advocate and teach for racial and social justice
-Secondary credentials and added authorizations in bilingual education and computer science.
-Master's degrees in Education to strengthen the credential

What service program manager skills would you recommend for someone trying to advance their career?

Dr. Malissa Scheuring LeipoldDr. Malissa Scheuring Leipold LinkedIn profile

Chair & Associate Professor, Iona College

If a graduate needs to take a gap year, I would recommend that they keep their footing in the education field in some manner. Whether this is training in educational platforms, like Google Classroom or IXL which have become very popular among PK-12 schooling, this will enhance the skills which are now required in most classrooms today since the current climate dictates whether schooling may be in-person one day and remote another. Such classes/workshops are offered through colleges and universities, such as Iona, as well as through professional educator groups, such as Kappa Delta Pi, which is an international honor society in education. Also, every curricular area has professional memberships for teachers, and they consistently offer refresher workshops which keep teachers abreast of the latest in their field. Employers want to know that their teacher candidates and teachers take the initiative to be lifelong learners and model continuous best practice.

What technical skills for a service program manager stand out to employers?

Peggy SmithPeggy Smith LinkedIn profile

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all service program managers possess?

Dr. Daryl GreenDr. Daryl Green LinkedIn profile

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.
Do you want to know more?
Read more about what experts have to say about service program manager

List of service program manager skills to add to your resume

Service program manager skills

The most important skills for a service program manager resume and required skills for a service program manager to have include:

  • Project Management
  • Program Management
  • Veterans
  • Customer Service
  • Oversight
  • Patients
  • Service Delivery
  • Social Work
  • Cloud
  • Customer Satisfaction
  • Process Improvement
  • Shared Services
  • HR
  • Mental Health
  • Client Facing
  • PMO
  • Technical Support
  • Professional Development
  • Business Development
  • Direct Supervision
  • Excellent Organizational
  • Community Resources
  • Support Services
  • Rehabilitation
  • Program Development
  • Stakeholder Relationships
  • Performance Reviews
  • Logistics
  • CMS
  • ROI
  • ITIL
  • Clinical Supervision
  • Substance Abuse
  • KPIs
  • Direct Reports
  • Cloud Computing
  • Crisis Intervention
  • Community Outreach
  • Business Processes
  • Training Programs
  • SharePoint
  • Federal Regulations
  • DOD
  • Program Budget
  • Technical Assistance
  • Strategic Plan
  • Medicare
  • Developmental Disabilities

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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