What does a service program manager do?
Service program managers serve as coordinators for the projects or services offered by organizations. The managers oversee and organize their activities, making sure that program goals are in alignment with corporate objectives. It is their job to establish promotional materials for the programs and manage their logistics. They handle several customer insights programs and create determination and targeting of prospective subscription sales opportunities. They need to develop skills in project management, customer service, marketing skills, and strong communication skills.
Service program manager responsibilities
Here are examples of responsibilities from real service program manager resumes:
- Review SLA requirements, conduct pre-contract and/or on-boarding process review, and manage recruitment/hiring of PM/SME staff for multiple HRO towers.
- Manage logistics and support multiple events and programs simultaneously.
- Initiate and manage a volunteer corps which reduce payroll significantly.
- Manage program coordinators processing development of customer supply art files and instruction, reducing production errors.
- Lead the introduction and upgrade of wireless infrastructure at remote locations to ensure adherence with internal and international wireless standards.
- Develop and maintain an active social media presence on facebook and youtube.
- Create monthly communications including an all-staff email update and PowerPoint presentation on behalf of CEOs and division vice presidents.
- Develop, implement and maintain payroll policies and procedures.
- Provide vendor management and supervision with logistics and ensure compliance.
- Educate administrators, supervisors and coordinators ensuring compliance with federally mandate initiatives.
- Provide leadership leveraging a comprehensive background in healthcare sales, marketing into provider focuse initiatives.
- Entrust to administer portfolio management and business management functions ensuring accurate monitoring of reports and budgets.
- Develop strategic plans for implementation of QA and project management while implementing tactical changes within pilot projects.
- Work with team of enterprise architects to drive asset portfolio management initiative and identify environment simplification opportunities.
- Carry out public relation activities for the corporation, including marketing of physical rehabilitation services to area hospitals and referral sources.
Service program manager skills and personality traits
We calculated that 10% of Service Program Managers are proficient in Project Management, Program Management, and Veterans. They’re also known for soft skills such as Managerial skills, Analytical skills, and Problem-solving skills.
We break down the percentage of Service Program Managers that have these skills listed on their resume here:
- Project Management, 10%
Spearheaded the development of a Project Management Office that assisted in standardizing project delivery methods and processes for Enterprise Integration.
- Program Management, 8%
Provided energy program management for national and international clients including strategic and tactical planning.
- Veterans, 7%
Revitalized partnership with Student Veterans of America and established new partnerships with Pat Tillman Foundation and Habitat for Humanity veteran programs.
- Customer Service, 6%
Guided departmental and functional managers in tailoring customer service plans to reflect the unique features and operations of individual hospital departments.
- Oversight, 5%
Provided network securities plans, disaster recovery plan, network management performance and WAN technology oversight.
- Patients, 4%
Worked to facilitate strong community relationships to help ensure continuity of care as patients transitioned back into the community.
"project management," "program management," and "veterans" are among the most common skills that service program managers use at work. You can find even more service program manager responsibilities below, including:
Managerial skills. One of the key soft skills for a service program manager to have is managerial skills. You can see how this relates to what service program managers do because "social and community service managers spend much of their time administering budgets and responding to a variety of issues." Additionally, a service program manager resume shows how service program managers use managerial skills: "conduct assessments and managerial site visits yearly and negotiate/approve corrective actions as needed. "
Analytical skills. Another essential skill to perform service program manager duties is analytical skills. Service program managers responsibilities require that "social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization." Service program managers also use analytical skills in their role according to a real resume snippet: "provide program management oversight to ensure quality of care effectiveness including ongoing analysis of state and regulatory data. "
Problem-solving skills. This is an important skill for service program managers to perform their duties. For an example of how service program manager responsibilities depend on this skill, consider that "social and community service managers must be able to address client, staff, and agency-related issues." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service program manager: "provided program management expertise consolidating 7 contract writing systems into 1 service oriented architecture (soa) solution. ".
Time-management skills. For certain service program manager responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of a service program manager rely on this skill, as "social and community service managers must prioritize and handle numerous tasks, often in a short timeframe." For example, this snippet was taken directly from a resume about how this skill applies to what service program managers do: "reduced customer service times 50% and combined solution development/implementation time from 145 days to 20 days. "
Communication skills. Another common skill required for service program manager responsibilities is "communication skills." This skill comes up in the duties of service program managers all the time, as "social and community service managers must be able to speak and write clearly." An excerpt from a real service program manager resume shows how this skill is central to what a service program manager does: "managed kings women's organization's community outreach efforts and worked with co-chairs on all internal and external communication plans . "
The three companies that hire the most service program managers are:
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Compare different service program managers
Service program manager vs. Manager, member services
In the healthcare industry, a manager of member services is primarily in charge of facilitating member-related procedures and services, ensuring efficient client service. Their responsibilities include gathering and organizing patient information, researching trends for new enrollment opportunities, analyzing the existing processes to identify areas needing improvement, developing solutions in problem areas, and resolving issues and concerns promptly and efficiently. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a service program manager are more likely to require skills like "project management," "program management," "veterans," and "customer service." On the other hand, a job as a manager, member services requires skills like "member engagement," "team training," "crm," and "membership sales." As you can see, what employees do in each career varies considerably.
On average, managers, member services reach lower levels of education than service program managers. Managers, member services are 11.8% less likely to earn a Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.Service program manager vs. Program supervisor
A program supervisor is an individual who coordinates and monitors the scheduling and technical performance of company programs. Program supervisors aid in negotiating contracts and are responsible for any contractual changes. They recommend changes to the plans to improve process efficiency and develop solutions to any program problems. Program supervisors work under a manager's supervision and the role requires a bachelor's degree with relevant job experience. They are also independent at the same time and can collaborate with other staff members.
In addition to the difference in salary, there are some other key differences worth noting. For example, service program manager responsibilities are more likely to require skills like "project management," "program management," "veterans," and "cloud." Meanwhile, a program supervisor has duties that require skills in areas such as "autism," "work ethic," "strong work ethic," and "mental illness." These differences highlight just how different the day-to-day in each role looks.
Program supervisors may earn a lower salary than service program managers, but program supervisors earn the most pay in the government industry with an average salary of $51,929. On the other hand, service program managers receive higher pay in the technology industry, where they earn an average salary of $79,284.Average education levels between the two professions vary. Program supervisors tend to reach similar levels of education than service program managers. In fact, they're 0.0% less likely to graduate with a Master's Degree and 1.0% more likely to earn a Doctoral Degree.Service program manager vs. House manager
A household manager is someone who manages a household completely. Household managers have various duties and may manage staff depending on the size of a household. They can train and supervise the household staff. It is their job to organize and monitor the maintenance of the property and to manage household inventories. They arrange entertainment on social events and make travel and holiday arrangements. Also, they do administrative duties like budgeting, paying bills, and managing household schedules. To become a household manager, one must have a wide range of relevant skills and valuable job experience in a related job.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a service program manager is likely to be skilled in "project management," "program management," "veterans," and "customer service," while a typical house manager is skilled in "autism," "compassion," "direct support," and "group homes."
House managers earn the best pay in the education industry, where they command an average salary of $36,188. Service program managers earn the highest pay from the technology industry, with an average salary of $79,284.house managers typically earn lower educational levels compared to service program managers. Specifically, they're 14.5% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.Service program manager vs. Program director
Program directors are employees who oversee all aspects of a specific program in the company. They usually work in nonprofit organizations or are assigned to a department doing corporate social responsibility activities. Program directors ensure that the program is in line with the company's goals. They also ensure that the resources assigned to the program are properly managed and that all finances are accounted for. They create strategies to ensure the success of the program and communicate these to everyone involved. They lead the implementation and evaluation of the program.
Types of service program manager
Updated January 8, 2025
