Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.Education
Customer service representatives typically need a high school diploma.Training
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.Licenses, Certifications, and Registrations
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.Important Qualities
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Director, Service Provider Governance||Western Union LLC||Montvale, NJ||Dec 15, 2015||$148,866 -
|Director, Service Provider Governance||Western Union LLC||Montvale, NJ||Jul 21, 2016||$144,265|
|Manager Workplace Services Provider Operations||Bayer Business and Technology Services, LLC||Pittsburgh, PA||Oct 21, 2015||$135,000|
|VP, Worldwide Service Provider Business||Vidyo Inc.||Hackensack, NJ||Oct 14, 2013||$130,000|
|VP, Worldwide Service Provider Business||Vidyo Inc.||Hackensack, NJ||Sep 16, 2013||$130,000|
|VP, Worldwide Service Provider Business||Vidyo Inc.||Hackensack, NJ||Aug 30, 2013||$130,000|
|Product Manager, Service Provider Voice & Data||Sevone, Inc.||Wilmington, DE||Feb 26, 2014||$120,000|
|SR. Manager, Service Provider Governance||Western Union, LLC||Englewood, CO||Feb 09, 2015||$110,000|
|Head of Provider Services||BUPA Worldwide Corporation||Miami, FL||Sep 21, 2010||$95,000|
|Assurance Manager-Audit Services Provider Care||Ernst & Young U.S. LLP||Chicago, IL||Feb 13, 2015||$91,270|
|Wireless Service Provider Data Analytics Engineer||Alcatel-Lucent USA Inc.||Plano, TX||Oct 29, 2010||$86,600|
|IT Managed Service Provider||Pioneer Consulting Services LLC||Irwindale, CA||Jun 09, 2016||$76,000|
|Building and Capital Services Provider||Disciples Church Extension Fund||Indianapolis, IN||Aug 11, 2016||$74,970|
|Transportation Service Provider Analyst||Caterpillar Logistics Inc.||Morton, IL||Aug 27, 2015||$67,104|
|Professional Service Provider||His Highness Prince AGA Khan SHIA Imami Ismaili Co||Sugar Land, TX||Oct 01, 2013||$55,990|
|Latam Service Provider Regional Specialist||Planetpro Inc.||Miami, FL||Sep 20, 2013||$55,000|
|Professional Service Provider I/Psychologist||University of North Texas||Denton, TX||Nov 08, 2011||$48,161|
|Psychological Services Provider||Southfield Mental Health Associates, P.C.||Southfield, MI||Oct 01, 2014||$41,740|
|Psychological Services Provider||Southfield Mental Health Associates, P.C.||Southfield, MI||Sep 06, 2013||$41,740|
|Behavioral Health Services Provider||The Otis R. Bowen Center for Human Services, Inc.||Fort Wayne, IN||Feb 20, 2014||$33,509|
|Behavioral Health Services Provider||The Otis R. Bowen Center for Human Services, Inc.||Fort Wayne, IN||Sep 04, 2014||$33,509|
|Broadcast Client Services Provider||National Captioning Institute, Inc.||Chantilly, VA||Oct 01, 2015||$32,632|
|Behavioral Health Services Provider||The Otis R. Bowen Center for Human Services, Inc.||Warsaw, IN||Feb 21, 2011||$32,500|
|Behavioral Health Services Provider||The Otis R. Bowen Center for Human Services, Inc.||Winona Lake, IN||Feb 21, 2011||$32,500|
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