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Become A Service Provider

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Working As A Service Provider

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Service Provider Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Provider

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Provider jobs

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Service Provider Career Paths

Service Provider
Account Manager Sales Manager General Manager
Area Manager
7 Yearsyrs
Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Home Health Aid Licensed Practical Nurse Case Manager
Career Manager
6 Yearsyrs
Account Manager Operations Manager General Manager
Chief Operating Officer
11 Yearsyrs
Program Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Claim Processor Case Manager Program Director
Executive Director
10 Yearsyrs
Direct Support Professional Technician Maintenance Supervisor
Facilities Manager
8 Yearsyrs
Data Entry Associate Specialist Business Analyst
Information Technology Manager
8 Yearsyrs
Driver Instructor General Manager
Owner/Operator
6 Yearsyrs
Case Manager Program Coordinator
Program Manager
8 Yearsyrs
Office Manager Operations Manager
Project Manager
8 Yearsyrs
Direct Support Professional Licensed Practical Nurse Quality Assurance
Quality Assurance Manager
9 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Billing Specialist Specialist Operations Manager
Senior Manager
10 Yearsyrs
Case Manager Program Manager
Senior Project Manager
12 Yearsyrs
Billing Specialist Home Health Aid Case Manager
Service Director
9 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
7 Yearsyrs
Driver Delivery Driver Service Technician
Service Supervisor
6 Yearsyrs
Data Entry Associate Office Manager Operations Manager
Site Manager
7 Yearsyrs
Claim Processor Service Representative Technical Support Specialist
Support Supervisor
5 Yearsyrs
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Service Provider Demographics

Gender

Female

58.4%

Male

39.5%

Unknown

2.1%
Ethnicity

White

78.3%

Hispanic or Latino

12.4%

Asian

6.9%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

66.0%

French

7.9%

Portuguese

3.4%

German

2.3%

Polish

2.3%

Hindi

1.9%

Russian

1.9%

Carrier

1.9%

Urdu

1.9%

Arabic

1.9%

Chinese

1.5%

Cantonese

1.1%

Italian

1.1%

Hebrew

1.1%

Mandarin

0.8%

Thai

0.8%

Albanian

0.8%

Japanese

0.8%

Swedish

0.4%

Vietnamese

0.4%
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Service Provider Education

Schools

University of Phoenix

21.5%

Liberty University

7.5%

University of Georgia

5.8%

Valdosta State University

4.9%

Troy University

4.9%

Capella University

4.9%

Ashford University

4.4%

New York University

4.2%

Walden University

4.0%

Bridgewater State University

4.0%

Grand Canyon University

3.8%

Kaplan University

3.8%

Southern New Hampshire University

3.5%

American InterContinental University

3.5%

Purdue University

3.5%

University of Central Florida

3.3%

Pennsylvania State University

3.3%

Syracuse University

3.1%

Fordham University

3.1%

West Virginia University

3.1%
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Majors

Business

21.9%

Psychology

11.2%

Social Work

9.6%

Criminal Justice

5.8%

Nursing

4.7%

Health Care Administration

4.6%

Accounting

3.8%

Computer Science

3.6%

General Studies

3.4%

Counseling Psychology

3.2%

Human Services

3.2%

Education

3.1%

Marketing

3.1%

Management

3.0%

Communication

2.9%

Mental Health Counseling

2.8%

Sociology

2.7%

Medical Assisting Services

2.6%

School Counseling

2.5%

Liberal Arts

2.4%
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Degrees

Bachelors

35.0%

Other

24.5%

Masters

21.0%

Associate

11.6%

Certificate

4.5%

Doctorate

1.6%

Diploma

1.4%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Provider Salaries

Job Title Company Location Start Date Salary
Director, Service Provider Governance Western Union LLC Montvale, NJ Dec 15, 2015 $148,866 -
$210,394
Director, Service Provider Governance Western Union LLC Montvale, NJ Jul 21, 2016 $144,265
Manager Workplace Services Provider Operations Bayer Business and Technology Services, LLC Pittsburgh, PA Oct 21, 2015 $135,000
Head of Provider Services BUPA Worldwide Corporation Miami, FL Sep 21, 2010 $95,000
Wireless Service Provider Data Analytics Engineer Alcatel-Lucent USA Inc. Plano, TX Oct 29, 2010 $86,600
IT Managed Service Provider Pioneer Consulting Services LLC Irwindale, CA Jun 09, 2016 $76,000
Building and Capital Services Provider Disciples Church Extension Fund Indianapolis, IN Aug 11, 2016 $74,970
Transportation Service Provider Analyst Caterpillar Logistics Inc. Morton, IL Aug 27, 2015 $67,104
Professional Service Provider His Highness Prince AGA Khan SHIA Imami Ismaili Co Sugar Land, TX Oct 01, 2013 $55,990
Latam Service Provider Regional Specialist Planetpro Inc. Miami, FL Sep 20, 2013 $55,000
Professional Service Provider His Highness Prince AGA Khan SHIA Imami Ismaili Co Sugar Land, TX Aug 01, 2011 $55,000
Professional Service Provider (Social Worker) His Highness Prince AGA Khan SHIA Imami Ismaili Co Sugar Land, TX Aug 27, 2012 $55,000
Professional Service Provider I/Psychologist University of North Texas Denton, TX Nov 08, 2011 $48,161
Psychological Services Provider Southfield Mental Health Associates, P.C. Southfield, MI Oct 01, 2014 $41,740
Psychological Services Provider Southfield Mental Health Associates, P.C. Southfield, MI Sep 06, 2013 $41,740
Behavioral Health Services Provider The Otis R. Bowen Center for Human Services, Inc. Fort Wayne, IN Feb 20, 2014 $33,509
Behavioral Health Services Provider The Otis R. Bowen Center for Human Services, Inc. Fort Wayne, IN Sep 04, 2014 $33,509
Broadcast Client Services Provider National Captioning Institute, Inc. Chantilly, VA Oct 01, 2015 $32,632
Behavioral Health Services Provider The Otis R. Bowen Center for Human Services, Inc. Warsaw, IN Feb 21, 2011 $32,500
Behavioral Health Services Provider The Otis R. Bowen Center for Human Services, Inc. Winona Lake, IN Feb 21, 2011 $32,500
Mental Health Support Services Provider (Qmhp) Branches of Hope, LLC Martinsville, VA Sep 01, 2015 $32,000

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Top Skills for A Service Provider

QualityCustomerServiceProvideCustomerProceduresSafeEnvironmentCrisisInterventionChildDailyLivingTreatmentPlansFinancialMentalHealthGroupTherapySkillBuildingCrisisRespiteMedicaidInternetAdditionalSpecialNeedsWaiverSocialServicesWeb

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Top Service Provider Skills

  1. Quality Customer Service
  2. Provide Customer
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Conduct quality customer service and a variety of routine/advanced, reporting and clerical/cashier duties.
  • Provide Customer Service to customers with their payment or product issues.
  • Created and implemented systems to organize and standardize office procedures.
  • Provide a safe environment for individuals to learns skills needed to overcome obstacles they might face in their society.
  • Provided individual/group counseling, behavior modification, and crisis intervention for juvenile offenders in a 100- bed detention facility.

Top Service Provider Employers

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