Below we've compiled a list of the most important skills for a service provider. We ranked the top skills based on the percentage of service provider resumes they appeared on. For example, 36.5% of service provider resumes contained customer service as a skill. Let's find out what skills a service provider actually needs in order to be successful in the workplace.

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The six most common skills found on Service Provider resumes in 2020. Read below to see the full list.

15 Essential Service Provider Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on service provider resumes:
  • Lead clinical expert and information system liaison in the development of clinical documentation, managed care and customer service automated databases.
  • Assisted in Stocking and Inventory * Heavy Machinery Operator * Maintained and promoted exceptional customer service and public relations
  • Provide advanced troubleshooting and usage assistance to customers for any issues that were escalated through customer service providers.
  • Develop teaching aids, written exercises and presentation slides to ensure essential functionality of customer service representatives.
  • Served various hotel and restaurant establishments with professional, personable customer service through an intensive team environment.

2. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how mental health is used on service provider resumes:
  • Answer inbound calls from hospitals, medical practices (medical/surgical) and substance abuse/mental health facilities regarding medical policy insurance inquires.
  • Assisted consumer in acquiring mental health and substance abuse rehabilitation services necessary to assist adults in achieving their recovery goals.
  • Generalized adult/adolescent/child practice in Mental Health setting, which includes assessment, psychotherapy with families, individuals and groups.
  • Supervised and provided services to adolescents with mental health issues, developmental delay, intellectual disabilities and chemical dependency.
  • Developed and implemented individualized treatment plans for each patient to address all mental health and learning disability needs.

3. Communication

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how communication is used on service provider resumes:
  • Assisted with development of equipment prototype; negotiated agreements with partners; prepared marketing communication pieces for distribution to potential customers.
  • Complete memorandums and reports for numerous projects and assignments in an appropriate business manner to increase effective communication skills.
  • Prepared and delivered transparent service provider communication and announcement of system changes, enhancements, and policy procedure changes.
  • Supported, guided and mentored children in areas such as communication, socialization, and appropriately expressing emotions.
  • Created and implemented education tools and augmentative communication devices; independently introduced and administered behavior modification plans.

4. Independent Living

Here's how independent living is used on service provider resumes:
  • Educated clients on budgeting, cleaning, and independent living skills by using evidence practices from Casey Life Skills.
  • Created interactive services to teach independent living skills, emotional control, crisis management, and much more.
  • Helped prepare children for the transition to adoption, independent living, or back to their biological family.
  • Assist individuals with developmental disabilities to reach their ISP goals of community inclusion and independent living skills.
  • Document and report on youth independent living skills, integration with other youth, and conflict/resolution skills.

5. Treatment Plans

A treatment plan is a detailed plan created by a physician or a medical expert that contains all the necessary information about a patient. It would contain the entire medical history of the patient, along with information on the patient's disease, its treatment, and how it should be executed. The treatment plan contains information about the treatment and its possible side effects. It may also contain the cost of the treatment and the necessary precautions that should be taken after it.

Here's how treatment plans is used on service provider resumes:
  • Conducted mental heath assessments and individualized treatment plans for adults and adolescents.
  • Provided Individual and Therapy services, using different intervention treatment models.
  • Completed individualized, person-centered treatment plans weekly for optimal treatment.
  • Facilitated groups, case management, treatment plans, Urinalysis monitoring
  • Developed strength-based treatment plans for improved familial relationships.

6. Crisis Intervention

Here's how crisis intervention is used on service provider resumes:
  • Provided individual/group counseling, behavior modification, and crisis intervention for juvenile offenders in a 100- bed detention facility.
  • Determined the necessity for crisis intervention for clients who had potential be homicidal/suicidal or exhibited life-threatening behaviors.
  • Provide crisis intervention to individuals in immediate need to avoid out of community placement or hospitalization.
  • Assess psychiatric emergencies and provides crisis intervention to emotionally distressed and mentally ill inmates.
  • Supervised residential clients with mental illness in short term position; executed crisis intervention

7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how community resources is used on service provider resumes:
  • Completed safety inspections on company vehicles and transported clients to various health facilities and community resources.
  • Facilitate educational and counseling groups, and assist clients with career consultation services and community resources.
  • Served as advocate for developmentally disabled adults through teaching and connecting with community resources.
  • Directed families to appropriate community resources for their identified needs.
  • Utilized community resources to help provide additional support to families.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how hr is used on service provider resumes:
  • Conducted client-level and employee orientations for service offerings (payroll, benefits, and HR expertise).
  • Managed all staffing, training, and HR related activities for 450 employees.
  • Interviewed HR team members to record the existing hiring process and recommend improvements.
  • Worked closely with HR and Safety/Training on execution of Drug & Alcohol Program.
  • Assisted 2nd line Regional Sales Managers with HR and VM tools.

9. Special Education

Special education is also known as special-needs education. It is the type of learning method that helps to accommodate children with disabilities. The unique training and specially designed techniques help those children to develop to their maximum potential. The needs of one such child may differ a lot from one another. Hence, special education is all about individualization.

Here's how special education is used on service provider resumes:
  • Provided home and center-based Special Education services.
  • Educate family on special education system.
  • Collaborated with Special Education Case Manager to ensure that students were meeting benchmarks and making adequate progress.
  • Gather, Track and enter health documentation, court documentation and special educational records or therapy information into electronic data program.
  • Owned responsibility for interventions for success prior to Special Education assessment referrals as the Intervention Assessment Team Referral Chairperson.

10. Direct Care

Direct care is the act of identifying people with special needs and offering the necessary care for them.

Here's how direct care is used on service provider resumes:
  • Provided transportation and accompanied clients to and from activities and/or appointments to provide medically necessary direct care and support as directed.
  • Worked in collaboration with treatment team of Psychiatrists, Psychologists, nurses and direct care staff.
  • Provide planned short-term relief for family /caregivers through direct care of the child.
  • Provided direct care needs, and planned daily activities for the client.
  • Provide direct care and counseling to foster children with behavioral needs.

11. Intellectual Disabilities

Here's how intellectual disabilities is used on service provider resumes:
  • Assisted senior adults with developmental or intellectual disabilities in a group setting
  • Monitored kids with intellectual disabilities, provided transportation services.
  • Coordinated goal-oriented services to individuals with intellectual disabilities
  • Trained as a residential habitation specialist to assist with adults with developmental disabilities, intellectual disabilities, and mental health diagnosis.
  • Provide applied behavior analysis treatment to children with severe disabilities such as autism, intellectual disabilities and neurological disabilities.

12. Respite Care

Here's how respite care is used on service provider resumes:
  • Provide services including skill building, planned respite care, and family and caregiver support.
  • Work with skill building and children in need of fill time and emergency respite care.
  • Provide respite care and skill building services for vulnerable children with serious emotional disturbances.
  • Provide safe, short-term, temporary respite care services.
  • Provided respite care for kids and adults with autism

13. Substance Abuse

Here's how substance abuse is used on service provider resumes:
  • Facilitated behavioral health services that assisted clients in recovery from mental illness and substance abuse.
  • Supervised Substance Abuse Day Service ProgramPerformed and directed intake services for consumers and families.
  • Facilitated substance abuse intensive outpatient and substance abuse 12 week intervention groups.
  • Performed tobacco and drug abuse preventive alternative activities and presentations.
  • Facilitated weekly group sessions focusing on substance abuse education.

14. Waiver

Here's how waiver is used on service provider resumes:
  • Conduct individual and group interviews with candidates for Waiver Service Provider and Waiver Service Provider Supervisor positions.
  • Provided a variety of waiver services to youth and family, particularly educational advocacy.
  • Participate in the appropriate sharing of information related to delivery of Waiver services.
  • Provided regular one-on-one supervision to assigned waiver service providers.
  • Processed waiver service provider documentation for payment.

15. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how cpr is used on service provider resumes:
  • Served as 1st aid/CPR instructor, medication auditor and purchasing/inventory coordinator.
  • Certified to administer first aid, CPR; dispensed medication.
  • Trained in CPR, First Aid and Medication Administration.
  • Have a Defense Driving Certificate & CPR Certificate.
  • Certified in CPR and First Aid Monthly supervision towards LPC licensure.

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Online Courses For Service Providers

One of the best ways to acquire the skills needed to be a service provider is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since service providers benefit from having skills like customer service, mental health, and communication, we found courses that will help you improve these skills.

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[2021] Customer Service 2.0: Learn Digital Customer Service
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Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Customer How to Build a Customer Service Strategy
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For you and your team to be successful in providing great customer service, start by putting your customer first...

Start Improving Customer Service
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4.1
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service Mastery: Delight Every Customer
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4.6
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Master Customer Service using this practical customer care course...

Providing Social, Emotional, Behavioral, and Special Education Services in School
coursera

Welcome to our the third course in the School Health specialization: Providing Social, Emotional, Behavioral, and Special Education Services in School. In this course, you will learn about how social-emotional skills, mental health, and learning are related. We will focus on how schools can support social-emotional learning and promote mental health for all students. We will walk through the reasons that schools should promote student mental health. Next, we'll review school wide activities to s...

Customer Service
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4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

SAP Customer Service (CS/SM) - Service Management module
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4.5
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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Fundamentals of Logistics, Supply Chain & Customer Service
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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Customer Service: Keep 'em coming back!
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4.6
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How to give the best customer service in your industry and keep those customers raving about your business...

Brilliant Customer Service: How to Impress your Customers!
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4.5
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Enhance your customer support and truly differentiate yourself from your competition!...

Java Web Services
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Learn how to design, create, consume and secure SOAP and REST web services from scratch in easy steps...

Customer Service: Soft Skills Fundamentals
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How to keep your head when everyone else is losing theirs...

Salesforce Service Cloud Consultant Certification Course
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Social Service Assistant
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Social Service Assistant...

Addiction Treatment: Clinical Skills for Healthcare Providers
coursera

This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient's access to treatment...

Zendesk for Customer Service Agents Training Course
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How to provide great customer support using Zendesk, a course for beginners...

Providing Trauma-Informed Care
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Exploring psychological trauma and how to provide care and compassion to trauma survivors...

Social Policy for Social Services & Health Practitioners
coursera

In the U.S, social policy accounts for two-thirds of government spending. Knowing how policies are constructed, what values underlie them, and how they succeed or fail makes everyone more effective at work or in their civic role. This specialization includes an HONORS track in which learners will complete a professional social policy analysis. Teachers, health care workers, police, and social workers interact with policy daily, but all of us should care about the impact and effectiveness of thes...

Retail Customer Service Skills Training
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Retail Customer Service Skills Training...

Most Common Skills For Service Providers

RankascdescService Provider SkillascdescPercentageascdesc
1
Customer Service
36.5%
2
Mental Health
7.8%
3
Communication
5.9%
4
Independent Living
4.2%
5
Treatment Plans
3.1%
6
Crisis Intervention
3.1%
7
Community Resources
2.5%
8
HR
2.3%
9
Special Education
2.2%
10
Direct Care
1.7%
11
Intellectual Disabilities
1.7%
12
Respite Care
1.5%
13
Substance Abuse
1.4%
14
Waiver
1.4%
15
CPR
1.4%
16
Social Workers
1.4%
17
Service Plans
1.3%
18
Support Services
1.3%
19
Medicaid
1.2%
20
Prevocational
1.1%
21
Staff Members
1.1%
22
High Volume
1%
23
Provider Network
1%
24
Group Therapy
1%
25
Timely Fashion
0.9%
26
Windows
0.9%
27
Recreational Activities
0.9%
28
Outbound Calls
0.9%
29
Community Activities
0.9%
30
Safe Environment
0.9%
31
Psychosocial Assessments
0.7%
32
Hipaa
0.6%
33
Personal Care
0.6%
34
Internet
0.6%
35
Emotional Disturbance
0.5%
36
Family Services
0.5%
37
Anger Management
0.4%
38
Medical Records
0.4%
39
Quality Standards
0.4%
40
CPT
0.4%
41
Health Care
0.4%
42
HCI
0.3%
43
Insurance Companies
0.3%
44
ISP
0.2%
45
Daily Activities
0.2%
46
Conflict Resolution
0.2%
47
Hippa
0.2%
48
CMS
0.2%
49
Customer Complaints
0.2%
50
Ieps
0.2%

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