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Senior Seamer Service Representative
Crown Cork & Seal USA, Inc. Careers
Service representative job in Minneapolis, MN
Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following:
Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
Provide double-seaming training for customers.
Requirements for this position would include the following:
High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus
Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
Effective communication skills, both verbal and written as well as proven presentation skills.
Ability to clearly and effectively interact with customers on a variety of levels.
Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
Ability to work overtime during the week and week-ends based on customer needs.
Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
$44k-63k yearly est. 3d ago
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Shift Manager - Customer Service Associate (Restaurant)
Taco Bell-Red Wing 4.2
Service representative job in Red Wing, MN
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods.
Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.
As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.
At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.
The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences.
You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.
Shift Leader Core Values: Accountability & Integrity: - Consistently demonstrates integrity in actions and expectations - Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner - Scheduling and deploying the Team correctly - Monitors the performance of each Team Member and hold them accountable for standards and expectations.
- Ensures a quality customer experience by driving fast and friendly service - Maintains point of sale system by reporting all system failures and verifies download accuracy (e.
g.
pricing updates, menu changes).
- Ensure health and safety standards are met - Adheres to all local, state, and federal laws and guidelines.
Family & Teamwork: - Creates unity in the team by building cross functional relationships - Respond to Team Member questions and resolves employee issues in a timely manner.
- Provide a restaurant that is a safe place for team members to work and customers to visit - Able to navigate challenging situations and provide appropriate guidance - Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences - Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
- Instills a recognition culture that creates a positive work environment Excellence: - Strategic planner creates short term and long-term strategies for restaurant success - Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments - Sourcing, hiring, and developing excellent Team Members - Conducting New Hire orientation and developing the training plan for each new hire - Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
Empowerment: - Provides learning and development opportunities for all Team Members.
- Consistently demonstrates active and timely coaching capabilities.
- Seeks and shares ideas to help others succeed Required or Preferred Experience: - Must be at least 18 years of age.
- High school diploma or equivalent.
Physical Demands: The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours.
These physical requirements may be accomplished with or without reasonable accommodation.
The duties of this position may change from time to time.
Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers.
This job description is intended to describe the general level of work being performed.
It is not intended to be all-inclusive.
Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.
“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.
or any of its affiliates.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
” $12 per hour - $24 per hour
$12-24 hourly 1d ago
Full Time Customer Service - Urgently Hiring
Taco Bell-Hastings 4.2
Service representative job in Hastings, MN
Taco Bell - Hastings is looking for a full time or part time Cashier and Customer Service team member to join our location in Hastings, MN. will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary transactions with customers all while making sure our guests' needs are taken care of.
At times you'll be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone.
The ideal candidate is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service to ensure the guests will return.
Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal.
Attention to detail is a must, since you will accept payments for items purchased and balance the cash register at the beginning and end of the shift.
Nice to haves: -High school diploma (or equivalent) -Excellent customer service skills -Excellent verbal communication skills -Ability to operate available equipment, such as cash registers, calculators, or scanners -Mathematical skills, as needed to make the change and give refunds -Knowledgeable about the products and services and customer-related policies at Taco Bell - Hastings
$36k-41k yearly est. 1d ago
Energy Programs Customer Engagement Associate
Frontier Energy, Inc.
Service representative job in Chanhassen, MN
At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.
We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.
Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world.
The Energy Programs Customer Engagement Associate will engage directly with end users, contractors, and trade allies to promote and document energy-efficient upgrades across building systems such as lighting, HVAC, motors, and controls within Frontier Energy's Minnesotaservice area.
Key Responsibilities
Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors,.
Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy's programs.
Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities.
Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support.
Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives.
Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods.
Develop and execute strategic engagement campaigns that align with program goals and community needs.
Track and report on participation metrics, outreach effectiveness, and project progress.
Identify participation barriers and collaborate with program leadership to develop effective solutions.
Travel regularly throughout Frontier Energy's Minnesotaservice area for site visits, meetings, and outreach events.
Support additional activities related to energy conservation, analysis, reporting, and customer service as needed.
Required Qualifications
2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles.
Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively.
Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation.
Demonstrated skill in influencing stakeholders-contractors, customers, and community partners-through credibility and authenticity rather than pressure tactics.
Excellent organizational and time management skills with the ability to handle multiple priorities.
Proficiency in Microsoft Word , Excel , PowerPoint , and Outlook .
Preferred Qualifications
Knowledge of building systems and energy efficiency measures, including HVAC, lighting, motors, and controls.
Experience conducting energy audits, site verifications, or rebate processing.
Prior experience in community or contractor outreach within the energy efficiency or construction sectors.
Familiarity with utility-sponsored energy efficiency programs and associated reporting or compliance processes.
Proven success developing long-term professional relationships that result in sustained program growth.
Adjustments made to better focus on activities driving projects with existing customers.
$30k-42k yearly est. 3d ago
Customer Support Representative
Corps Team 4.0
Service representative job in Plymouth, MN
Our client, a leader in the power sports industry, is seeking a Customer Support Representative for a 6+ month contract assignment (with potential to extend/convert to perm) in Plymouth, MN. This role is hybrid.
Schedule:
Training Period Week 1: Tues-Fri, 8hr days (onsite Tues, Wed, Thurs)
Training Period Week 2: Mon-Fri, 8hr days (onsite Tues, Wed, Thurs)
Regular Schedule After Training: Thurs-Sun (onsite Thurs, remote Fri-Sun); 4, 10-hour days (8am-7pm).
Overview:
As a member of the Service and Operations Support Team, the Customer Support Representative will support Outfitter and Dealer daily operations. They are responsible for providing first line outfitter support by phone and email and escalating as appropriate. The Customer Support Representative Team is dedicated to delivering exceptional customer experiences.
Essential Responsibilities:
Outfitter Support:
Operate as the first point of contact for Outfitters (B2B) via CRM and phone system.
Ensure timely and accurate responses to daily Outfitter program inquiries.
Provide ad-hoc training to Outfitters related to adventure tools and processes such Check In/Out Process, Insurances, Accounting, and Program policies.
Communicate pertinent information about Outfitters/Members to leadership team. Details may include competitive intelligence, expansion and growth initiatives, marketing activities, support trend/concerns.
Ability to recognize unique situations and escalate as needed.
Partner with Regional Account Managers to build long term relationships.
Work collaboratively and cross functionally with all internal functions.
Member Support:
Provides a premium experience for the membership program. Empowered to resolve issues and deliver solutions that create a positive customer interaction.
Operates as the first point of contact for customer support; handling inquiries and requests from members, and handing off leads to the Sales team.
Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings.
Internal Team Support:
Assist internal teams on data entry and other ad-hoc projects.
Tier 1 support via case platform.
Qualifications:
Bachelor's degree in business or related field preferred.
Must be open to working nights/weekends (as scheduled).
Proven track record of excellent customer service.
Strong attention to detail.
Ability to understand and follow process flows, white challenging the status quo in an effort to improve the overall program.
Must be able to build rapport in verbal and written communications.
Takes initiative with the ability to anticipate the needs of the customer.
Must be able to negotiate challenges, remove barriers, and work through issues.
Superior interpersonal skills.
Ability to work professionally and effectively with a diverse group of individuals, building strong relationships with Outfitters and team members, and resolve conflicts or concerns as they arise.
Pay Rate: $22-24/hr on weekdays with a $1 increase on Saturdays and Sundays.
$22-24 hourly 1d ago
eCommerce Customer Experience Specialist
Curio Brands 3.7
Service representative job in Minneapolis, MN
About the Role
At CURiO Brands, we create beautifully designed products and experiences that bring joy, comfort, and connection to everyday life. The eCommerce Customer Experience Specialist supports the Customer Experience (CX) team in overseeing the full customer journey for Thymes, Capri Blue, and Otherland.
This role is for a Gorgias and Shopify power-user who can optimize our CX tech stack while delivering exceptional, hands-on customer service that reflects our brands' warmth, artistry, and attention to detail. You will be an essential part of shaping a premium journey that builds lasting relationships and drives customer loyalty.
***This role is for candidates that reside in CT, FL, GA, IL, KY, MA, MN, MS, NY, OH, TX, WI***
What You'll Do
System Optimization & Operational Excellence
Gorgias Mastery: Manage daily ticket operations and take full ownership of optimizing inbox structure, tagging, rules, and macros to maximize efficiency.
AI & Automation Implementation: Lead the testing and implementation of Gorgias automation flows and AI-assisted replies to reduce manual tasks while strictly preserving a human, brand-appropriate touch.
Shopify & Workflow Integration: Partner with Fulfillment and Operations to streamline workflows for shipping, gifting, returns, and replacements using the Shopify ecosystem.
Data & Analytics: Utilize Gorgias and Business Intelligence (BI) tools to track KPIs like CSAT, NPS, and resolution time, translating these insights into recommendations for site UX and packaging improvements.
Deliver Premium, Personalized Service & Support
Concierge-Style Support: Provide high-end service through email, chat, and phone, including personalized gifting guidance and fragrance recommendations.
End-to-End Resolution: Accurately and efficiently resolve customer inquiries, managing every case from initial contact through final resolution.
Brand Storytelling: Maintain a consistent tone across all communications, ensuring every interaction aligns with the unique brand voice of Thymes, Capri Blue, and Otherland.
Service Standards: Help implement service playbooks, quality assurance (QA) standards, and escalation protocols to maintain excellence.
Customer Delight: Assist in executing "surprise-and-delight" moments, loyalty gestures, and personalized post-purchase touchpoints.
As a Curio Team Member
You exemplify CURiO Cornerstones and strive for personal leadership in your role.
You collaborate across teams and maintain a positive, respectful, and cooperative workplace environment.
You take ownership of your professional development by seeking learning opportunities and staying current in your field.
You manage your time effectively and work with others to contribute to team and company goals.
You maintain and protect company proprietary information.
You follow all safety guidelines, report concerns promptly, and maintain a clean, safe, and organized workspace.
You understand that success in your role could include occasional extended work hours as necessary to meet seasonal deadlines and that periodically, you may be asked to perform other duties not included in your role description.
What You'll Bring
Deep Technical Experience: 3+ years of hands-on experience in eCommerce support, with demonstrated expertise in Gorgias and Shopify.
Automation Proficiency: Proven ability to build and optimize helpdesk automation, tagging architecture, and AI-driven responses.
Communication & Empathy: Strong verbal and written communication skills with a highly empathetic and organized approach to problem-solving.
Analytical Mindset: A clear understanding of customer experience KPIs and how to use data to uncover root causes of issues.
Additional Information
Travel Requirement: up to 5%
Work Environment: General office or home office environment
Physical Requirements: Occasionally required to lift and/or move items weighing 10 - 15 pounds.
When in a facility, occasional exposure to dusty and fragrant conditions
Health & Welfare Benefits
Eligibility begins on the first day of the month following 30 days of employment unless noted otherwise:
Medical, Dental, Disability Insurance (cost shared)
Life/ AD&D Insurance (employer paid)
Additional voluntary benefit offerings (employee paid): Vision, Accident, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Voluntary Term Life Insurance, AD&D
401(k) - After 6 months of employment on next quarterly entry date
Equal Opportunity Employer
Curio is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
$31k-37k yearly est. 2d ago
Customer Service Technician
Akkodis
Service representative job in Bloomington, MN
Akkodis is seeking a Customer Service Technician for a Contract position with a client located in Bloomington, MN. Ideally looking for applicants to have a solid background in manufacturing and dispatching.
Pay Range: $22-25/hr. The rate may be negotiated based on experience, education, geographic locations and other factors.
Job Overview:
We are seeking experienced Customer Service Technician familiar with overseeing dispatching Tasks. This job is fit for you if you come in with experience into customer support and dispatching technicians.
If you are interested in this Customer Service Technician job in Bloomington, MN, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************
The Company will consider qualified applicants with arrest and conviction records.
$22-25 hourly 1d ago
Customer Experience Specialist
LHH 4.3
Service representative job in Minneapolis, MN
Customer Experience Specialist (Nights & Weekends)
Remote after training | Monthly onsite visit required
Pay: $21.50
Temp to hire, full time 40 hours
Are you someone who thrives on solving problems, creating seamless experiences, and building meaningful customer relationships? We're looking for a Customer Experience Specialist to join our team and be the voice our customers trust-especially when it matters most.
This role is ideal for someone who enjoys working independently during off-peak hours while still being part of a collaborative, high-performing team. After training, the position is remote with the expectation of one onsite visit per month.
🌟 What You'll Be Doing
Customer Service Excellence
Build strong, trust-based relationships by understanding customer needs and delivering tailored solutions.
Communicate proactively with customers, carriers, suppliers, and internal teams to ensure smooth operations.
Handle challenging conversations with professionalism and empathy.
Provide timely updates and manage exceptions with a solution-oriented mindset.
Monitor service quality, identify issues, and implement improvements.
Analyze customer data and KPIs to drive performance and accuracy.
Support pricing strategies and identify opportunities to grow business through customer insights.
Process Optimization
Use tools and best practices to streamline workflows and reduce manual tasks.
Ensure consistency across the network by following and improving SOPs.
Leverage data to identify service gaps and implement enhancements.
Collaborate with internal teams to ensure processes are efficient and scalable.
Operational Execution
Track orders using technology and take corrective action when needed.
Execute customer-specific workflows and SOPs to deliver cost-effective solutions.
Resolve issues quickly and offer alternative options to maintain service excellence.
Partner with operations teams to standardize and improve task execution.
Take ownership of your responsibilities and deliver results that exceed expectations.
🎯 What We're Looking For
A proactive communicator with a customer-first mindset.
A problem-solver who thrives in a fast-paced, collaborative environment.
Someone who embraces technology and data to drive decisions.
A team player who takes initiative and follows through.
If you're ready to make a meaningful impact and grow your career in a dynamic, customer-focused environment-apply today!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
$21.5 hourly 2d ago
B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Service representative job in Eden Prairie, MN
The B2B Customer ServiceRepresentative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Customer Service Experience: Minimum of 2 years of phone customer service experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 5d ago
Customer Service Representative
Russell Tobin 4.1
Service representative job in Wayzata, MN
Russell Tobin's client, an American wholesale and distribution company, is hiring a Customer Service Support - Order Management in Wayzata, MN
Apply Now!
Employment Type: Contract/Onsite
Duration: 4+ months with possible extension or conversion
Pay range: $19/hr - $19.66/hr
Schedule: Mon - Fri, 7:45 AM - 4:15 PM CST
Position Summary:
The Customer Service Support 1 will support routine customer-facing activities within the order management process. This role involves executing established customer service tasks related to order intake, confirmation, processing, and fulfillment. The ideal candidate will help streamline internal processes to ensure a seamless customer experience and assist in resolving basic administrative or procedural issues.
Key Responsibilities:
Assist in identifying potential obstacles within the order management process and work with internal teams to take corrective actions as directed.
Help update internal stakeholders on order status and any related issues.
Support the generation of order-related documents in accordance with established procedures.
Aid in resolving simple administrative or clerical issues related to order confirmation, processing, and fulfillment, following defined procedures.
Support processing of standard customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability.
Follow standard protocols to communicate order status, invoice details, contract balances, and necessary order completion information to customer-facing representatives.
Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating more complex matters as appropriate.
Perform other duties as assigned.
Minimum Qualifications:
High school diploma, secondary education level, or equivalent.
Minimum of two years of related work experience.
Basic PC proficiency, including Microsoft Outlook, Word, and Excel.
Ability to lift up to 35 lbs.
Effective verbal and written communication skills.
Preferred Qualifications:
Entry-level customer service experience.
1-2 years of experience in mail and delivery services.
1-2 years of dock or logistics support experience.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$19 hourly 5d ago
Customer Service Representative I
Treasure Island Resort & Casino 4.1
Service representative job in Cottage Grove, MN
* Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
Alert Security to potential problems and emergencies
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to maintain a fast paced work environment
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to operate phone and computer systems simultaneously
Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel infrequently
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
$18 hourly 3d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Service representative job in Minneapolis, MN
As a Technical ServiceRepresentative (TSR), you will support the Packaging Coatings segment focusing on west coast accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and ServiceRepresentative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 10+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$32k-37k yearly est. Auto-Apply 10d ago
Call Center Specialist
Lunds & Byerlys 4.5
Service representative job in Minneapolis, MN
Job Description
Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr.
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm.
In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:
Flexible scheduling
PTO (paid time off)
Pay on demand
Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location)
Tuition reimbursement and scholarships
10% employee and family discount
Ongoing trainings and leadership development opportunities
Community and volunteer programs
Employee referral bonus
Product samplings
Chance to be nominated as a brand champion!
CALL CENTER SPECIALIST RESPONSIBILITIES
Our Call Center Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALL CENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
ABOUT LUNDS & BYERLYS
Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.
Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information.
ARE YOU READY TO JOIN OUR TEAM?
If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!
Job Posted by ApplicantPro
$18-22 hourly 5d ago
Legal Service Expert
Ameriprise Financial 4.5
Service representative job in Minneapolis, MN
The Legal Service Expert is responsible for ensuring the accurate and timely processing of legal documents in compliance with state and federal regulations. This role serves as a key liaison between internal teams and external parties, providing updates, resolving issues, and driving process improvements. Additionally, the position supports client account maintenance and contributes to firm-wide and team-level operational enhancements.
Key Responsibilities
Legal Document Processing
* Complete processing of legal documents received, including but not limited to subpoenas, garnishment papers, tax levies, summons, support orders, and information requests.
* Review all documents in their entirety and execute requested actions in compliance with state and federal regulations and company procedures.
* Maintain accurate and detailed record-keeping for all processed documents.
Legal Response Development
* Develop and maintain standardized legal response templates to ensure consistency and compliance.
* Respond to judicial requests promptly while adhering to internal corporate and legal policies.
Bankruptcy Document Management
* Handle all company-received bankruptcy documents with precision and confidentiality.
* Respond to courts within required timeframes and ensure accuracy in completed documentation.
Coordination and Communication
* Coordinate legal activities related to court-generated requests with corporate office employees, field personnel, courts, and agencies.
* Ensure compliance with legal requirements while safeguarding the confidential nature of all information.
Required Qualifications
* Bachelors degree or equivalent (4-years)
* 0-1 years relevant experience
Preferred Qualifications
* Strong problem solving skills; organizational and time management skills including ability to meet tight deadlines with high degree of accuracy.
* Excellent verbal, written and interpersonal communication skills demonstrated ability to maintain confidentiality/control of information.
* Possess a detail orientation
* Must be effective at working independently and part of a team, when required.
* Prior experience in reviewing and interpreting legal documents.
* Experience articulating legal requirements.
* Previous experience working as a legal assistant or paralegal, closely with courts and attorneys.
#S&O
About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated annual salary for this role is $54,400 - $74,800. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
$54.4k-74.8k yearly Auto-Apply 9d ago
Client Success Renewals Specialist
Norstella
Service representative job in Saint Paul, MN
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 24d ago
Client Specialist
Barry's 3.7
Service representative job in Minneapolis, MN
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
$55k-94k yearly est. 7d ago
Inbound Sales Representative - SaaS
Inspectorio 3.8
Service representative job in Minneapolis, MN
INSPECTORIO is a supplier compliance verification platform that brings transparency to the global supply chain. The INSPECTORIO platform has pioneered the use of mobile technologies that streamline the quality inspection process and increases accountability of the different actors in the supply chain. Backed by Target and Techstars, INSPECTORIO is looking for team members that are ready to disrupt an entire industry.
Job Description
• Develop new business via telephone and mass communication such as email and social media to identify appropriate clients within the target market.
• Follow up on leads and conduct research to identify potential prospects.
• Perform lead generation follow-ups via email and telephone to convert them into new clients
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel until the final sale.
• Develop and grow the sales pipeline to consistently meet revenue goals.
• Manage data for new and prospective clients in HUBSPOT, ensuring all communications are logged, information is accurate and documents are attached.
• Prepare and analyze sales pipeline reports and dashboards.
Qualifications
• Associate's degree
• 3+ years of experience
• Detail oriented, with proven organizational and logical thinking skills.
• Positive attitude.
• Strong Communication Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-56k yearly est. 60d+ ago
Guest Services Representative
Healthpartners 4.2
Service representative job in Saint Louis Park, MN
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Park Nicollet Health Services
Job Title: Representative, Guest Services
Job Code: 5SX
Leader Title Level: Mgr, Patient Support Srvcs
Location: Meadowbrook
Heart & Vascular Center
Methodist Hospital
Department: Volunteer Services/Foundation
Final Approval (Dir. or VP Level): Dir, EVS & Parking
Date Approved:
10/21/2013
Date Revised:
11/30/2023
POSITION SUMMARY STATEMENT:
The main responsibility of this position is to work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families and guests by anticipating customer needs, greeting and assisting all individuals entering the facility and ensuring that the finest in hospitality and service is consistently provided, with minimal supervision.
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
High School Diploma or equivalent.
3 - 5 years of working in public settings as a receptionist, concierge or other guest contact experience required.
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Requires knowledge of handicap equipment (wheelchair, walker, crutches, etc.) and how to assist patients, visitors and staff.
Personal computers utilizing Microsoft applications and healthcare databases.
Standard Office equipment
Wheelchairs
PREFERRED QUALIFICATIONS:
Education, Experience or Equivalent Combination:
NA
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
NA
ESSENTIAL DUTIES:
Hospitality Services
Approaches work from a Customer Experience and Results vantage point, looks for opportunities to assist other team members, or other hospital staff, in serving our patients and guests.
Anticipates needs of patients and families and delivers service according to hospital and department standards.
Able to effectively and accurately direct patients and visitors
Provides wheelchair transportation and/or walking escort to patients and guests as needed.
Rounds throughout the lobby and public areas to ensure availability to guests
Gives direction to volunteers in Guest Experience roles
Integrates services across the hospital and adjoining clinics to ensure exceptional guest experiences
Knowledgeable regarding emergency procedures and processes
Routes media requests to the appropriate resource
Knowledgeable about Joint Commission and other regulatory agencies and knows proper way to receive and announce them
Maintains neat, clean, professional and safe appearance of lobby and other public areas
Reports any needed repairs to proper departments
Assists in maintaining adequate supply of wheelchairs
Guest Feedback
Encourages guests to provide feedback regarding their experience
Tracks & reports recurring requests from patients and visitors and makes recommendations for long term proactive solutions that improve the patient and family experience.
Performs other miscellaneous duties as necessary. May include but are not limited to:
Attends and participates in staff meetings, and professional development sessions
Actively seeks to build goodwill among team members and across departments
Assists in training new staff and volunteers
Contributes articles to the department newsletter to improve interdepartmental communications
Assists with assembly of mailing materials &/or phone calls.
Other duties as assigned
* rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.
ORGANIZATIONAL EXPECTATIONS:
Values
All colleagues are expected to live our values:
Excellence: We strive for the best results and always look for ways to improve.
Compassion: We care and show empathy and respect for each person.
Partnership: We are strongest when we work together and with those we serve.
Integrity: We are open and honest, and we keep our commitments.
Additional Expectations:
Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
Maintains regular and timely attendance.
Protects confidentiality.
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
POPULATION SPECIFIC COMPETENCIES:
Yes
No
Does this employee have direct patient contact?
x
Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.
Examples of items that can be included are:
Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
Communicates effectively with patients, families, and team members.
Integrates practices that supports patient safety, acknowledges variations in populations served.
Anticipates the needs of the population served as well as the unique characteristics of the communities served.
Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.
LEADERSHIP RESPONSIBILITY:
Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.
Guides volunteers in Guest Experience roles
Critical Job Demands
Section 1: Place an “X' next to ONE of the terms that best describes the frequency for each of the Critical Demands.
Critical Demands
N/A
0%
Rare
1-5% (Up to a 1/2 hour)
Occa
6-33% (1/2 hour to 3 hours)
Freq
34-66% (3 to 5½ hours)
Cont
67-100% (5½ to 8 hours)
Standing - Remaining on one's feet in an upright position at a work station without moving about.
x
Walking - Moving about on foot.
x
Sitting - Remaining in a seated position.
x
Squatting - Assuming or maintaining a crouching position with the knees bent.
x
Reaching - Stretching out or extending to touch or grasp.
x
Lifting - Raising or lowering an object from one level to another (includes upward pulling).
x
Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder.
x
Pushing/Pulling - Exerting force upon an object so that the object moves away/towards from the force.
x
Handling/Fingering - (includes typing, computer work, gripping, grasping, and pinching)
x
Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
x
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.
Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient's weight, assistive transfer devices should be used for the transfer.
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
Please contact the employer Employee Health & Safety (EHS) with any questions or assistance related to the completion of the Hazard Assessment for Personal Protective Equipment (HAPPE) Form.
RELATED TO: Hazardous Substances and Harmful Physical Agents
Yes
No
Task Description
Potential Hazard
Hazard control
PPE Required
x
Working with box cutters, knives or other sharp cutting devices.
Penetration
Cut away from body.
Use proper tool for the job.
Safety knife or safety box cutter
Cut resistant gloves
Other ___________________
x
Working with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals).
See MSDS online database for chemical list
Chemicals
Flammables
Toxic Gases
Corrosives
Use only employer approved products.
Use appropriate soaking containers with labels.
Understand hazards of chemicals you use (read MSDS).
Goggles
Chemical face shield
Chemical resistant gloves
Chemical resistant aprons
Lab Coat
Closed toe shoes
Powered Air Purifying Respirator
Other ___________________
x
Exposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures).
Heat
Cold Stress, Burns, Frostbite
Approach hot surfaces carefully.
Use only approved liquid nitrogen dewars. Dispense only if trained.
Heat resistant gloves
Cryogenic (cold resistant) gloves
Goggles
Face shield
Other ___________________
x
Driving or riding in motorized vehicle equipment as part of the job.
Vehicle crash, Impact
Absolutely no text messaging while driving.
Refrain from cell phone use while driving.
Seat belt
Other ___________________
x
Working in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping.
Slip, Trip, or Fall
For wet areas, mop excess water regularly.
Place warning signs.
Select footwear carefully
Slip resistant shoes
Rubber boots
Other ___________________
x
Preparing or handling hazardous drugs (Examples: cytotoxic drugs, chemotherapy agents).
Chemical
Genetic damage
Tumors
Receive training
PPE
Use of biological cabinet
Spill procedures
Waste disposal SOP
Gloves appropriate for chemical
Disposable barrier gown
Goggles
N95/PAPR (spill cleanup)
Ventilation Hood
Other ___________________
x
Medical/surgical procedures involving heat generating tools or equipment (Examples: cautery/ lasers).
Light radiation, burns to self or patient, smoke inhalation
Receive laser training.
Awareness and knowledge to minimize surgical or procedural fires.
Code Red training
PPE
Restricted access
Specialized laser safety glasses
Other ___________________
x
Working with or near ionizing Radiation Hazards (Examples: Radioactive sources, X-Rays).
Over exposure, Genetic damage
Warning signage
PPE
Waste and spill procedures
Personal monitoring
Shielding, distance
Lead Aprons
Other ___________________
x
Working near MRI.
Trauma resulting from missile effect
Restrict access
Screening
Signage
x
Moving equipment/supplies.
Strain, Sprain
Proper body mechanics
Get additional help
Get Ergonomic help from EOHS.
x
Dealing with agitated persons or disturbances.
Workplace violence, bodily injury, body fluid exposure
Training in verbal de-escalation techniques.
Code Green procedure
Gloves (Clean)
Barrier Gown or fluid resistant Lab Coat
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
RELATED TO: Infectious Agents
Yes
No
Description
Potential Hazard
Hazard control
PPE Required
PERFORMING OR ASSISTING WITH THESE TASKS:
x
Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Facial protection (mask plus goggles OR face shield)
Gloves (Clean)
Barrier Gown if anticipate splash
x
Activity that requires touching patient's non-intact skin or mucous membranes.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Gloves (Clean)
x
Activity that includes touching patient's blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Use of Spill kits (as needed)
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Performing duties with sharp devices that could result in exposure to blood or body fluids.
Exposure to Infectious Agent/sharp injury
Use of sharps safety devices
Avoid re-capping needles
Proper disposal of sharps at point of care
For reusable sharp, use safe transporting practices
Use neutral zone for passing sharps
PPE
Gloves (Clean vs. Sterile depends on the procedure)
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Entering rooms where patients with airborne diseases are treated.
Exposure to Infectious Agent/inhalation
Mask patient
Place patient in airborne infection isolation room if available
Limit entry into room
Keep door closed
PPE
Follow Communicable Disease Guidelines and Tuberculosis Control Plan to determine if N95 respirator, PAPR, or surgical mask is needed
x
Work with specimens from patients with airborne diseases.
Exposure to Infectious Agent/inhalation
PPE
Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms
N95 respirator or PAPR
x
1. Procedures that enter deep tissue or body fluid, including but not limited to:
Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage.
Exposure to infectious agents
Hand hygiene before and after procedures
PPE
Gloves (Sterile)
Barrier Gown
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
x
2. a. Procedures that enter
subcutaneous tissue or are located
in the skin structure, including but
not limited to:
Excision of mole, lump, or bump
Excision of lipoma or sebaceous cyst, vasectomy
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Facial protection (mask and eye protection required during these procedures if anticipate splash)
Gloves (Sterile)
Barrier Gown if anticipate splash
x
2. b. Additional Procedures
Shave biopsy, punch biopsy
Joint injection, nerve injection, joint aspiration
Peripheral IV insertion, ENT procedures
Anal-rectal Biopsy
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask and eye protection required during these procedures if anticipate splash)
x
3. Handling Lab specimens in a laboratory
Exposure to infectious agents
Hand hygiene after removing gloves
PPE
Biological Safety hoods/cabinet
Splash guard
Instrumentation with automated/closed sampling mechanisms
Lab Coat ( fluid resistant)
Gloves (Clean)
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
Other tasks with identified safety, health or infectious hazards requiring PPE?
Yes
No
Task Description
Hazard
Hazard control
List PPE required
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JD Template - General Roles
$32k-37k yearly est. Auto-Apply 10d ago
Associate Customer Experience Representative
Ascentek
Service representative job in Golden Valley, MN
With a purpose
to make tomorrow a little bit better than today for each other, our customers, and our communities,
Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:
A position that is: Hourly, Full time, Mon-Fri 7:30 am to 4:30 pm
Medical Plan options, including fertility coverage and free mental health and telehealth coverage
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details
Dress For Your Day (casual dress environment)
Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays
Paid comprehensive on-the-job training
Company phone provided
Company computer provided
Career advancement opportunities
As an Associate Customer Experience Representative, you play a key role in delivering on our customer promise to provide service beyond expectations by building relationships with our valued customers, actively managing customer orders and requests, and partnering with our sales teammates to achieve growth initiatives.
Accurately enter and maintain customer orders and returns in JDE.
Provide customer support through our email orders inbox, phone queue, and direct customer calls/emails.
Collaboratively troubleshoot delivery issues, backorders, sample requests, invoice inquiries, pricing, credits, product availability, and use of our website
Partner closely with assigned sales representatives to efficiently manage customer account information, pricing, orders, returns, billing and credits, and product availability.
Maintain accurate customer account information, including but not limited to, order notifications, address, routing information, delivery contacts, and payment and freight terms.
Have an in-depth understanding of our company structure and personnel to accurately connect customers and sales reps to the correct department or division.
Learn and maintain product and service knowledge of Ascentek offerings.
Knowledge and understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet
Education:
High School Diploma
Knowledge, Skills, and Abilities:
Detail-oriented and organized.
Excellent verbal and written communication skills.
Ability to maintain calm and stay organized while constantly re-prioritizing a multitude of tasks and requests.
Intermediate mathematical and problem-solving abilities and computer literacy.
Comprehensive understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet
Ability to provide customer, sales rep, and account support and troubleshoot issues through email orders inbox, direct email, phone queues, and direct calls with little to no assistance from others.
Elevates technical or complex issues to level III, lead, or supervisor.
Capable of upselling, product cross-references, and add-ons with some assistance.
2-5 years of experience as a Customer Experience Representative.
Education:
Bachelor or Associate Degree
Experience and/or Training:
Prior customer service, customer care, customer experience, or support specialist experience
Knowledge, Skills, and Abilities:
Experience with customer relationship management tools, such as JDE and Salesforce
Lubricant, chemical, and equipment sales, installation & maintenance knowledge, or experience
The anticipated hiring range for the role you are applying for is between $22 and $25 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:
Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.
At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at **********************************
Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
$22-25 hourly 6d ago
Senior Client Portfolio Specialist
Old National Bank 4.4
Service representative job in Minneapolis, MN
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
Salary Range
The salary range for this position is $62,300 - $153,00 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
We are currently seeking a Client Portfolio Specialist that will act as a subject matter expert for the Centralized Management Team (CMT) and is responsible for servicing Portfolio Managers, Wealth Advisors, and Trust Administrators with the conversion and implementation of their clients' portfolios to the centralized modeled platform. The incumbent will also work closely with Portfolio Construction, Middle Office, and Operations teams. The Client Portfolio Specialist is responsible for assisting the Senior Manager Central Management with oversight of changes made to the portfolio including strategy updates, model changes, and raising cash. The incumbent will also assist in the planning and implementation of changes to the portfolio accounting system and related systems/technology utilized by the Central Management Team. The Client Portfolio Specialist will take direction from the Portfolio Manager, Wealth Advisor, or Trust Administrator on the implementation of the models or changes to the portfolio.
Key Accountabilities
Management of Investment Portfolios:
Provide ongoing oversight of assigned Old National Wealth Management accounts.
Model and implement changes to holdings and asset allocation to maintain compliance with strategies and policies including proper asset allocation, portfolio rebalancing, investment strategy changes, and raising cash.
Manage account liquidity for ongoing cash demands and distributions.
Perform annual Reg. 9 Investment reviews for assigned accounts and ensure full compliance with regulations.
Subject Matter Expertise:
Comprehensive understanding of different strategy types.
Technical knowledge of the systems to operationalize the processes required to centrally manage accounts.
Expand knowledge base by attending and participating in industry and corporate seminars, classes, and professional development sessions.
Effective Communication
Efficient communication with portfolio managers, wealth advisors, trust administrators, and administrative assistants regarding the central management of accounts
Operational Efficiency:
Take on various projects needed to support portfolio managers and increase the efficiency of the Central Management Team.
Liaison with peers in technology, solutions, and operations to build and test new software and operational processes.
Key Competencies for Position
Technical Knowledge - Demonstrate mastery of Charles River and Microsoft Excel and ensuring accuracy of data models.
Critical Thinking and Decision Making - Maintain an in-depth knowledge of current economic and financial market conditions.
Communicating with Impact - Demonstrate excellent verbal and presentation skills and be comfortable explaining complex processes in simple to understand terms to internal partners.
Team Member - Demonstrate ability to build a collaborative working environment among internal partners and develop associate client portfolio specialists.
Qualifications and Education Requirements
BS/BA degree in accounting, finance, business or related field, and the equivalent in education and work experience.
Minimum 4 years of related industry/work experience.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team.
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
How much does a service representative earn in Apple Valley, MN?
The average service representative in Apple Valley, MN earns between $27,000 and $49,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Apple Valley, MN
$36,000
What are the biggest employers of Service Representatives in Apple Valley, MN?
The biggest employers of Service Representatives in Apple Valley, MN are: