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Service representative jobs in Birmingham, AL - 655 jobs

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  • Customer Support Coordinator

    Swagelok Alabama | Central & South Florida | West Tennessee 4.8company rating

    Service representative job in Birmingham, AL

    We're in the business of connection - powered by people, built on trust. At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve. Who We Are We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we're more than just products-we help ensure the safety of our customers' teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we're proud to bring 78 years of Swagelok's manufacturing excellence into our local markets. We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment. This opening is being added to support our continued growth. As we expand, we're investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you're someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you. Why You'll Love Working Here: A people-first culture grounded in respect, trust, and collaboration A purpose-driven organization with strong values and a clear vision Opportunities to grow, lead, and make a real impact Supportive leadership and a team that celebrates wins - big and small Competitive compensation, benefits, and flexibility to support your life outside of work Regular team gatherings, development opportunities, and a healthy dose of fun What You Bring: A passion for building authentic relationships and solving customer challenges A proactive, detail-oriented mindset with strong organizational skills Excellent communication - you're as comfortable on the phone as you are in a room A collaborative spirit and the ability to work across teams with ease 2+ years of experience in customer service, technical support, or a similar role Experience with SAP and CRM tools is a plus, but not required - we'll train the right person A desire to grow personally and professionally within a values-driven company What You'll Do: As a Customer Support Coordinator, you'll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include: Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP Communicating clearly and professionally via phone, email, and in-person with customers and internal teams Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms Educating customers on Swagelok products, terminology, features, and technical applications Monitoring order fulfillment schedules and ensuring timely delivery Utilizing CRM systems to maintain accurate documentation and support seamless collaboration Offering feedback on how we can improve our training, policies, and procedures Supporting strategic company initiatives and working on cross-functional projects Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers Living and demonstrating the Swagelok Core Values in everything you do Ready to Join Us? We're more than a company - we're a community. If you're ready to grow your career and help us serve our customers with excellence, we'd love to connect with you!
    $27k-36k yearly est. 4d ago
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  • Client Services Associate

    Talentwealth

    Service representative job in Birmingham, AL

    TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client who is an established, highly respected independent fee-only wealth management firm in Birmingham is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment. JOB SUMMARY: Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level. ESSENTIAL DUTIES & RESPONSIBILITIES: This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to: Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding. Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests. Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc). Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients. Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery. Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team. QUALIFICATIONS: The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must. Have at least 2 years of administrative experience with 2 years in the wealth management industry Bachelor's degree preferred Excellent written and verbal communication skills with strong interpersonal skills Organized and thrives in a role with set processes and procedures Able to work independently and in a team environment Proficient in Microsoft Excel, Word, Outlook, and SharePoint Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment Warm and friendly demeanor while handling stressful situations Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets Uses mathematics sufficient to process account and transaction information Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year + bonus Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
    $55k-70k yearly 1d ago
  • Customer Service Representative

    Sterling Search Partners

    Service representative job in Birmingham, AL

    Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of January 12th Start Date February 2nd While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM Key Responsibilities: Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations.
    $25k-32k yearly est. 2d ago
  • Customer Support Representative

    Global Star 4.6company rating

    Service representative job in Birmingham, AL

    Global Star is a fast-growing company in Birmingham, Al dedicated to delivering innovative solutions and top-tier customer experiences. We represent exciting new clients across multiple industries and pride ourselves on a customer-first approach. Our team is passionate about problem-solving, relationship building, and driving results-and now we're looking for motivated individuals to join us. We are seeking Customer Support Representatives who are energetic, detail-oriented, and customer-focused. In this role, you'll be the first point of contact for our customers-providing product information, resolving concerns, and ensuring every customer leaves with a positive impression. This position offers weekly pay, full training, and opportunities for growth in a supportive environment. If you enjoy working with people and want to take the next step in your career, this is the perfect opportunity. Key Responsibilities Provide professional, friendly customer support in person and over the phone. Answer questions about products, services, and promotions. Resolve customer issues with empathy and accuracy. Process payments and transactions securely and efficiently. Maintain an organized and welcoming customer service area. Stay current on product knowledge, promotions, and company updates. Support team members to achieve performance goals. Assist with merchandising and administrative tasks as needed. Qualifications Must be 18 years or older. High school diploma or equivalent required. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced setting. Reliable transportation for on-site work in Birmingham. Positive, solution-focused attitude with strong attention to detail. Prior customer service or retail experience preferred, but not required. Benefits Weekly Pay for consistent compensation. Comprehensive Training and ongoing support. Career Growth Opportunities with a rapidly expanding company. Supportive Team Culture built on collaboration and success. Recognition programs for top performers. Employee discounts on select products and services. Flexible scheduling (based on business needs). Apply Now Global Star is growing fast - and we're looking for individuals who want to grow with us. If you're ready to launch your career in a dynamic, high-growth, and people-first environment, apply today. Qualified Candidates will be contacted within 1-3 business days to schedule an interview with our hiring management team.
    $29k-35k yearly est. Auto-Apply 14d ago
  • Customer Service Liaison

    Every Word Code

    Service representative job in Birmingham, AL

    About Us At Every Word Code, we are passionate about building digital solutions that transform communication. We believe in clarity, precision, and efficiency-in code and in people. Based in Baton Rouge, LA, we support growing businesses and institutions with innovative technology and seamless support services. Our team thrives on professionalism, collaboration, and growth. Job Description We are seeking a professional and detail-oriented Customer Service Liaison to act as the primary point of contact between our customers and internal departments. This role ensures that client inquiries are handled with care, efficiency, and professionalism. The ideal candidate will possess strong communication and problem-solving skills and be passionate about delivering outstanding customer support. Responsibilities Serve as the key liaison between customers and internal departments to resolve inquiries and service issues. Respond promptly and professionally to customer questions via phone and email. Document customer interactions and track issues through to resolution. Identify and escalate complex problems to appropriate teams. Maintain accurate records of all customer interactions. Collaborate with product, engineering, and sales teams to improve customer satisfaction. Provide feedback to management on trends and areas for process improvement. Qualifications Qualifications Proven experience in customer service, client relations, or a related field. Excellent verbal and written communication skills. Strong interpersonal and organizational abilities. Ability to manage multiple tasks and prioritize in a fast-paced environment. Proficiency in basic computer applications and CRM systems. High school diploma or equivalent required; associate or bachelor's degree preferred. Additional Information Benefits Competitive salary ($56,000-$60,000 annually) Growth and development opportunities within the company Skill-building and training programs Supportive, collaborative team environment Paid time off and holidays Health and wellness benefits
    $56k-60k yearly 60d+ ago
  • Customer Retention Specialist

    Insight Global

    Service representative job in Birmingham, AL

    - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information. - Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience. - Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department. - Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated. - Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing. - Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses. - Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor. - Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. - Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests. - Prevents voluntary residential customer attrition by executing the Business Development Support Save policy. - Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions. - Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas. - Executes marketing campaigns to increase customer response and is accountable for results. Works effectively as part of a team and displays a positive attitude in this dynamic environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Experience in a customer-facing, sales related, call center (or equivalent) environment Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce Effective communication skills, with the ability to communicate with customers for long durations Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information. - Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience. - Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department. - Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated. - Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing. - Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses. - Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor. - Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. - Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests. - Prevents voluntary residential customer attrition by executing the Business Development Support Save policy. - Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions. - Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas. - Executes marketing campaigns to increase customer response and is accountable for results. - Works effectively as part of a team and displays a positive attitude in this dynamic environment.
    $25k-31k yearly est. 11d ago
  • Client Specialist

    Robert W. Baird & Co. Incorporated 4.7company rating

    Service representative job in Birmingham, AL

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: * Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. * Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. * Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. * May schedule client appointments and/or conference room for appointments. * Assemble/generate materials including paperwork and reports for client meetings. * Understand and ensure business adherence with firm and financial industry regulatory policies. * May manage FA and Team's social media presence (website, LinkedIn, X, etc.). #LI-PWM2 * Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. * May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. * Seek ways to enhance FA(s) business effectiveness and marketability. * Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. * May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. * May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. * Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: * 2+ years of prior industry and/or administrative work experience. * Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. * Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. * Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. * Detail oriented with an emphasis on accuracy. * Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. * Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. * Good analytical and critical problem-solving skills. * Bachelor's degree preferred, not required. Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $64k-92k yearly est. 10d ago
  • Client Success Specialist- Disbursements

    Dash Solutions 4.0company rating

    Service representative job in Birmingham, AL

    Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market. At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role: Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth. Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact. Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation. Position Summary The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success. Key responsibilities: Operational Relationship Management Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural. Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision. Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention. Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success. Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas. Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship. Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue Driving Operational Success Develop and execute operational success plans to maximize the value clients derive from Dash's offerings. Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams. Hold internal teams accountable to timelines and deliverables outlined in operational plans. Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies. Anticipate potential account risks and develop proactive mitigation strategies to minimize impact. Project and Issue Management Oversee client-related projects, aligning client goals with company objectives to ensure mutual success. Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams. Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality. Engage in the Corrective Action process which includes investigative root cause and actionable improvements. Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue. Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success. Process Improvement Identify and implement process enhancements to deliver best-in-class support to clients. Continuously evaluate workflows and client feedback to refine operational strategies and support processes. Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company. Desired Skills & Experience: Bachelor's Degree in Business, Project Management or similar fields required. Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously. Curiosity to learn and apply that learning to help teach/train others. Proactive problem-solving skills and client-first attitude. Goal-oriented, organized team player. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent verbal and written communications skills. Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel. Self-motivated and able to thrive in a results-driven environment. Position may, on occasion, require evening or weekend client support. Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development Our Culture: At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way. Some Benefits to Working at Dash Solutions Include: Competitive salary and benefits package Flexible PTO policy Matching 401(k) plan Comprehensive medical, dental, vision, life, and disability coverage Transparent, supportive culture with a highly accessible executive team and regular company-wide updates Engaging corporate culture with events, perks, and team celebrations Our Core Values Solutions: We create innovative solutions that drive long-term value for our clients and shareholders. Passion: We are passionate about delivering for our clients every day. Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride. Knowledge: We learn, we grow, we continuously evolve. Diversity & Inclusion at Dash Solutions: Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.
    $43k-79k yearly est. 19d ago
  • Technical Service Rep - Water Treatment

    Kurita America

    Service representative job in Tuscaloosa, AL

    Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world. Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including: $60-70K base salary based on experience Bonus program 401K program with company 4% match Company vehicle Paid expenses Paid vacation and sick time Responsibilities As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner. Maintain current customer base Service accounts per direction of assigned Sales Reps Improve technical and market knowledge Complete call reports, service reports and business reviews as required Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service Performance of other duties as assigned If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed. Qualifications Technical Degree or Minimum 2 Years Sales or Technical Experience CDL license preferred “In-House” Training as needed to meet objectives Field Training with other reps to meet objectives Strong communication skills Continued training to meet objectives Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment. Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program Equal Opportunity Employer, including Veterans and Individuals with Disabilities
    $60k-70k yearly Auto-Apply 60d+ ago
  • Technical Service Rep - Water Treatment

    Opportunities With Kurita America

    Service representative job in Tuscaloosa, AL

    Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world. Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including: $60-70K base salary based on experience Bonus program 401K program with company 4% match Company vehicle Paid expenses Paid vacation and sick time Responsibilities As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner. Maintain current customer base Service accounts per direction of assigned Sales Reps Improve technical and market knowledge Complete call reports, service reports and business reviews as required Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service Performance of other duties as assigned If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed. Qualifications Technical Degree or Minimum 2 Years Sales or Technical Experience CDL license preferred “In-House” Training as needed to meet objectives Field Training with other reps to meet objectives Strong communication skills Continued training to meet objectives Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment. Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program Equal Opportunity Employer, including Veterans and Individuals with Disabilities
    $60k-70k yearly Auto-Apply 60d+ ago
  • Customer Service Advisor

    Precision Tune Auto Care-Birmingham 56-11

    Service representative job in Birmingham, AL

    Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $12-20 hourly 14d ago
  • Specialist, Customer Relations

    Le_301 Hibbett Retail

    Service representative job in Birmingham, AL

    00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment. Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members. Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers. Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction. Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems. Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders. Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community. Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales. Reviews and stays abreast of the organization's policies, procedures, and products. Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction. QUALIFICATIONS 0 - 1 years of related experience. Call center, customer service, or related experience preferred. Knowledge in administrative work. Communication and interpersonal skills, ability to interact effectively with customers and team members. Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded. By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.
    $25k-37k yearly est. Auto-Apply 34d ago
  • Customer Serv Representative II

    Sunstar Insurance Group LLC

    Service representative job in Birmingham, AL

    Job Description Primary Responsibilities: Manages the service and support for assigned book of commercial lines business Assists with gathering information for new and renewal submissions Review Policies for accuracy and completeness Reviews client policy transactions to verify they are in accordance with company guidelines Documents all activity related to a customer/policy in agency management system Maintains confidentiality of all information related to clients, agency, employees, companies, or as appropriate, other information Provides prompt, accurate, and courteous service to customers and company personnel Improves insurance skills and knowledge by seeking out educational opportunities Create and maintain internal market appetite guide Maintain carrier contact schedule Coordinate carrier meetings with the Petra team Desired Skills: Possesses strong computer knowledge and skills including experience with Microsoft Office programs as well as agency management software experience EPIC agency management system software experience strongly preferred Experience working with multiple lines of commercial coverage Fosters a proactive relationship with customers and company representatives Possesses excellent organizational and technical skills, is a problem solver and self-starter Demonstrates positive customer service and sales skills, internally and externally, with effective communication, respect, and integrity Has the ability to perform multiple tasks in a complex working environment accurately and proficiently At least one professional insurance designation preferred Education/Experience: 3+ years of commercial insurance experience, required 5+ years of commercial insurance experience, preferred Holds a current Property and Casualty Insurance license Preferred experience working within the Applied EPIC system College Degree preferred
    $35k-54k yearly est. 8d ago
  • Client Success Specialist

    Prime IV Hydration-Birmingham

    Service representative job in Birmingham, AL

    Job DescriptionSalary: $15 + Commission We are seeking a motivated Sales Closer for our Wellness Services and Memberships. This is a base salary and commission-based position with the potential to earn significantly while enjoying a fun and dynamic work environment. Responsibilities Call each client prior to their visit to review their wellness budget, get debrief of their needs, align solutions and prepare order sheets/notes for the Team (RNs) Sell products and services to maximize revenue opportunities. Transform prospective clients into brand loyalists by engaging with a broad range of potential customers. Leverage top-notch training resources to master the art of selling and represent Tribes ethos effectively. Operate with no cap on commission, providing limitless earning potential. Utilize systems, including access to a CRM designed for phone sales, to ensure success in conversions Requirements Knowledge, background, or raw passion for health and wellness. Experience in sales is an advantage, but a willingness to learn is essential. Self-starter motivated by growth opportunities and the drive to excel in sales. Excellent command of the English language, both verbal and written, with strong communication skills. Willingness to do what it takes to make our goals Ability to work 40 hours per week, including weekend events Benefits Gym membership at Gauntlet Gym with 2 weekly group workouts, ideally with the prime team Membership sales Commission on the first months revenue Access to a battle-tested tool kit for sales consultants, including a CRM built for phone sales. Compensation 6 Paid vacation days (.5 Day accrued monthly) Starting $15 hr (2 months, then eligible for $4 increase) Monthly Commission 15% of NEW first month membership sales (Team sales goal for incentive eligibility: 20)
    $15 hourly 14d ago
  • Bilingual Call Center Representative

    Christ Health Center 4.1company rating

    Service representative job in Birmingham, AL

    Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills Answers incoming calls Checks and follow ups on voicemail messages Maintains and updates patient demographics Schedules patient appointments Assists with patient registration and patient Check-out as needed May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities Excellent verbal communication and telephone skills Ability to read and interpret documents Effective interpersonal skills including active listening Typing and Data Entry Experience Strong organizational skills and detail oriented Proficient in Microsoft Office (Word, Excel, Outlook) Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience Requires High School Diploma or equivalent 1-2 years in administrative experience Physical/Mental Demands Work requires the ability to lift objects weighing up to 20 pounds Work requires ability to carry objects weighing up to 20 pounds. Work requires ability to sit +/- 90% of the time. Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. Work requires the ability to hear, understand, and distinguish speech and/or other sounds. Work requires proofreading and checking documents for accuracy. Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus OSHA personal exposure risk category I & II Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations Understands Christ Health Center Mission Statement and Values Consistently displays Christ Health Center's Mission on a daily basis Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
    $28k-34k yearly est. 13d ago
  • Customer Service Advisor

    Precision Tune Auto Care-Alabaster 56-16

    Service representative job in Alabaster, AL

    Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $12-20 hourly 14d ago
  • Medical Call Center Representative

    Cahaba Dermatology & Skin Health Center

    Service representative job in Vestavia Hills, AL

    Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling. You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products. Responsibilities and Duties Schedule appointments for patients for both our dermatology clinic and spa. Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.). Schedule appointments correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card and form of ID). Instruct caller of how to complete new patient paperwork Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor. Make reminder calls as requested. Make calls to reschedule appointments when necessary. Provide assistance with mailings and other projects as call volume permits. Qualifications and Skills Ability to handle confidential and sensitive information. Ability to communicate effectively on the telephone. Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. Ability to handle a high volume "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately. Ability to demonstrate quality customer service. Knowledge of modern office equipment and procedures. Previous EMR experience (specifically, ModMed EMA) preferred. Strong verbal and written communication skills Attentiveness to detail Background and Drug screen required Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred) Experience: Medical Call Center: 1 year (Preferred) Multi-line phone systems: 1 year (Preferred) ModMed/EMA: 1 year (Preferred) Work Location: In person
    $22k-30k yearly est. 60d+ ago
  • Provider Services Account Specialist- Alabama

    Unified Health Services

    Service representative job in Birmingham, AL

    Full-time Description Job Grade: Purpose of Job: Ensure effective and proactive communication with assigned clients. Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps. Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers Work to make UHS more customer focused and to strengthen client relationships. To generate and distribute routine and ad hoc reports to internal and external customers. To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions. To report results and findings to the business, colleagues, and clients. Main Duties: Using root cause identification, analyze and prepare client reports for client meetings. Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions. Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients. Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights. Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data. Recommend actions by analyzing and interpreting data and making comparative analyses. Work cooperatively with all other UHS departments to present timely, detailed information. Facilitate effective and proactive communication with assigned clients. Complete special projects as assigned within designated timeframes. Extract and compile data from a database or other secondary data sources. Interpret data, analyze results using statistical methods and techniques. Identify, analyze, and interpret trends or patterns in complex data sets. Present data and conclusions in a clear and concise manner. Work with management to prioritize business and information needs. Performing quality checks on data used in analysis and reports and review all work to ensure accuracy. Requirements Qualifications: High School diploma required, Bachelor's degree preferred. Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with project management and delegation of responsibilities. Technical expertise regarding data models and data mining. Knowledge, Skills and Abilities: High School diploma required, Bachelor's degree strongly preferred. Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success. Detail oriented, with strong analytical, organizational and problem-solving skills. Customer focused with experience handling difficult or challenging customer calls in a professional manner. A strong desire to learn new tasks and take on additional responsibilities, while managing current workload. Understanding of basic business principles and processes. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Technical expertise regarding data models and data mining. Strong knowledge of and experience with reporting packages and database querying. Strong verbal and written communication skills. Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned. Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
    $24k-35k yearly est. 19d ago
  • Harvest Food Hall Hospitality Specialist

    Highlands College 4.4company rating

    Service representative job in Birmingham, AL

    Job DescriptionSalary: Summary of Responsibilities: Harvest Food Hall Hospitality Specialists will create an excellent guest experience through serving in various roles within the Harvest Food Hall. The Hospitality Specialist is responsible for communicating with guests for their food orders. They are responsible for communicating food descriptions and ingredient details. They are to have a complete menu and ingredient knowledge. They will be responsible for communicating any dietary or allergen needs. They will help create an enjoyable experience with assisting guests with getting what they need. The Hospitality Specialist brings comfort and confidence to the guests with their food and menu knowledge. TheHospitality Specialist serves our guests by creating a quick, easy, stress-free experience. Specific Duties and Responsibilities: Create an enjoyable experience assisting guests in the food hall. Handle and serve food for guests following the instructions provided. Assist guests with food selections. Maintain cleanliness of equipment and serving utensils. Monitor and ensure food stations are filled and maintained. Knowledgeable of complete menu and ingredients. Follow all food health and safety guidelines. Maintain food rotation labels. Other Duties: Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle. Qualifications Personal Characteristics: Ability to work as part of a team. Effective communication skills. Excellent time management. Ability to work quickly without sacrificing quality or customer care. Essential Traits: Analytical skills. Action-orientated. Initiative. Customer Service. Abilities & Skills: Must exemplify a high level of customer service. Clearly explain complicated processes and regulations. Ability to provide solutions to employee inquiries. Ability to self-motivate and make independent decisions. Extent of Public Contact: Medium. Physical Demands: Moderate exposure to physical risk. Prolonged standing. Very active. Twisting, turning, bending, stooping. Use of a step ladder. Ability to lift up to 30 pounds without assistance. Direct Reports: This position is not a team lead for any Highlands College teammates.
    $31k-37k yearly est. 24d ago
  • Associate Engagement Representative

    Elwood Staffing 4.4company rating

    Service representative job in Lincoln, AL

    When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose of an Associate Engagement Representative: You'll be responsible for purposefully and systematically building a true company culture of passion for prioritizing associates in all stages of the employment lifecycle. You must personally embody and emphasize a departmental culture of serving others, and you must work ardently to make Elwood Staffing the industry leader in associate engagement by creating programs and processes that make engagement an enjoyable, rewarding endeavor for everyone: our associates, our clients, and our company. Essential Functions of an Associate Engagement Representative: Create and manage programs and processes that improve the associate's employment experience - Ensure that companywide communication and engagement activities are coordinated, timely, and scalable - Develop new and improve existing engagement outreaches that impact associates in all stages of the employment life cycle - Consult with clients and branches to create client-specific associate surveys - Define (and redefine) benchmark metrics Heavy data analysis with emphasis on data visualization for users who are not analytically minded Serve as a subject matter expert and consultant in all areas of engagement: knowledge of current workforce trends, important metrics to consider in different environments, creating and running surveys, adding new touchpoints, and making recommendations for change to existing processes or policies Provide timely reporting to executive management Provide tools and training so that branch leaders can implement their own initiatives Serve as primary contact to address associate complaints and solve issues in real-time when Onsite Manager is out of the office Desired Skills & Experience for an Associate Engagement Representative: Ability to travel between company branches and client facilities Strong service-oriented attitude and demeanor A passion for improving the working lives of our associates Intermediate proficiency in Excel Intermediate knowledge of survey methodologies and platforms Strong written and oral communication skills Strong ability to prioritize projects and meet deadlines Process-oriented mind and commitment to continuous improvement At least one year of experience in the staffing industry or in a talent management/employee engagement role What Elwood Staffing can offer you: Competitive salary Health, Dental and Vision plan Prescription drug plan Life and Supplemental Life Insurance Short and Long - Term Disability 401K Plan with company contribution Telemedicine - Teledoc Employee Assistance Program Access to Benefit Advocates Discount tickets, travel, and shopping-Working Advantage Dell computer discount Enterprise Rental Car discount Chairman's Club Anniversary awards program Tuition reimbursement $500 bonus paid for completion of approved Professional Certification $500 Recruitment Incentive for Internal Careers Bereavement Leave Paid Time Off & Paid Holidays Progressive training and development Opportunities for advancement throughout our company If you are outgoing and enjoy interacting with others, the Associate Engagement Representative position would be a great fit for you! Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry! We are an Equal Opportunity Employer. Find out more about us at www.elwoodstaffing.com #IJC
    $37k-47k yearly est. 4d ago

Learn more about service representative jobs

How much does a service representative earn in Birmingham, AL?

The average service representative in Birmingham, AL earns between $19,000 and $37,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Birmingham, AL

$26,000

What are the biggest employers of Service Representatives in Birmingham, AL?

The biggest employers of Service Representatives in Birmingham, AL are:
  1. Global Elite Group
  2. Ao Garcia Agency
  3. EWTN
  4. South State Bank
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