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Customer Service Representative (Insurance) - Champaign, IL
ACS Auto Club Services, Inc.
Service representative job in Champaign, IL
Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 15h ago
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Program Client Representative
Compeer Financial 4.1
Service representative job in Normal, IL
Helping cultivate your growth.
ProPartners Financial is the largest provider of credit programs for the direct sellers of crop inputs and seed in the nation with locations in St. Paul, MN and Normal, IL. Join us and be part of one of the most important and vital parts of the economy. We are proud to offer career opportunities for team members with varying backgrounds, experiences and interests.
How we support you:
Up to 9% towards 401k (3% fixed ProPartners contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
Where you will work: This position offers a hybrid work option up to 50%and is based out of the Normal, IL or St Paul, MN office location.
The contributions you will make: This position provides high quality client service to support the effective delivery of credit products and services to current and prospective dealer clients for their customers.
A typical day:
Loan Processing
Gathers or seeks clarification when required from dealers to complete loan applications from dealer's customers.
Coordinates, reviews, and determines documents needed for transactions to perfect ProPartner's program requirements.
Coordinates, reviews for acceptance, and tracks the compilation of documents needed for loan originations or renewals.
Works within system designed workflows and accurately processes customer loan requests in accordance with dealer specific sales finance programs.
Scans and indexes documents into archival system and workflows.
Promotes loan processing efficiency by processing customer loan applications from all ProPartners Financial dealer relationships regardless of dealer affiliation.
Provides support and works closely with PPF credit team by coordinating information gathering and dealer communication for underwriting larger loans.
Client Service
Works closely with ProPartners Financial relationship management team members to meet client needs in the origination or renewal of transactions including new loans and servicing actions for existing loans.
Provides exceptional service and a consistent client experience to all clients and customers that aligns with the mission and vision of ProPartners Financial. The client contact may be by phone, email, and face to face visits. Client or customer requests may entail processing loan applications, loan servicing requests, calculating loan payoffs, verifying loan balances, providing guidance and answers to online banking questions, and answering general dealer program questions.
Works closely with dealers to on-board new dealers or new dealer representatives. Provides dealer training for loan application, documentation requirements and new technology. Additional dealer training may include using dealer extranet, submitting loan requests using on-line loan applications, obtaining electronic signatures, using loan funding applications, and other ProPartners credit delivery processes and tools to support client experience.
Engages with ProPartners Financial relationship team and clients to gain in-depth knowledge of dealer finance programs. Aligns dealer program criteria with PPF technology and system brand account configuration to support client experience.
Assists clients in account maintenance corrections. Interacts and coordinates with ProPartners Financial loan accounting team to correct transactions and maintenance account records.
Communicates and collaborates with internal team members to meet the needs of ProPartners Financial and internal and external clients.
Provides support as needed to other business units/teams within ProPartners.
Takes ownership of problems until they are resolved to the client's satisfaction which includes when to involve or notify others
Loan Servicing
Actively promotes ProPartners Financial (PPF) credit delivery products and services to enhance the client relationship and client efficiency. Consistently identifies and assesses client needs.
Reviews and maintains a variety of daily and monthly client reports.
Assesses credit scores and compares report findings to the Bureau Credit Union report to explain failures.
May assist risk asset team with delinquent accounts.
Assists with the renewal process and auto renewals for dealer clients.
Coordinates and supports dealer requests for movement of available funds between customer product specific loans.
Coordinates dealer requests for additional credit for customer accounts.
Coordinates dealer requests for extension of maturity dates for customer accounts.
Miscellaneous Support
Provides office coverage during normal business hours.
Provides phone support for dealer and customer calls.
May participate in managing incoming and outgoing mail for clients and/or customers.
Keeps current on process or procedure updates, as well as current ProPartners news.
May serve on projects as stakeholder or participate in testing new systems or applications.
The skills and experience we prefer you have:
Associate's degree or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Strong customer service experience.
Entry-level experience loan processing or servicing in financial institution, preferred but not required.
Attention to detail and accuracy.
Mathematical and problem-solving skills.
Time management and prioritization skills.
Organizational, listening, written/verbal communication, and interpersonal skills.
Flexible and adaptable to changing situations.
Ability to multi-task in a fast-paced environment.
Ability to work both independently and cooperatively with other team members to service all aspects of the client needs.
#IND200
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay$45,900-$65,000 USD
ProPartners Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the US. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
$45.9k-65k yearly 4d ago
Quality Customer Liaison (Bloomington, IL)
Hyundai Transys Georgia Seating System, LLC
Service representative job in Champaign, IL
Job Description
Performs in an environment that is fast paced, involving repetitive quality tasks or other tasks as requested at a customer location (Bloomington, IL). This position is representing Hyundai Transys Georgia Seating System, LLC (Champaign, Illinois) and professionalism is required.
Duties and Responsibilities (but not limited to):
Review Hyundai Transys manufactured seats before they are installed into vehicles at Rivian and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Review seats after they are installed into the vehicles and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Participate in daily MRB review at the customer location and send feedback to Transys.
Take pictures of the suspect part seat(s) installed inside the vehicles
Communicate using KakaoTalk as needed regarding daily activities
Upload pictures through KakaoTalk (chat group link)
Review all production parts when time permits including launch parts and work closely with Rivian Quality group.
Participate in trials and coordinate / perform rework as regulated by Hyundai Transys (ChampaignIllinois) Ability to review parts and make determinations if they pass/fail the quality standards
Track parts and rejects
Supporting the Customer Quality Engineer with coordinating and performing containment activities at customer site(s) including retrofitting, reworking, re-labeling, sequencing issues, etc due to issues or concerns identified by the customer and/or Hyundai Transys
Follow EHS policy
Other duties as assigned
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Working Experience Required:
Must have experience in an assembly and manufacturing environment:
Familiarity with IATF16949 or ISO9001 preferred.
Education:
High School Diploma or equivalent
Physical Demands/Working Conditions:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Constant walking and standing throughout the shift.
Frequently required to bend at the knees and waist
Required to use hands to type, handle objects and paperwork
Required to use hands to type, write, handle objects, boxes, equipment, tools and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
May be required to lift and carry objects weighing up to 50 lbs.
May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
Ability to work overtime and/or weekends as required
Ability to work a fixed or rotating schedule.
Ability to follow instructions.
The employee generally works indoor manufacturing environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hyundai TRANSYS Georgia Seating System, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$34k-66k yearly est. 13d ago
Wholesale Customer Support Representative
Horizon Hobby 4.2
Service representative job in Champaign, IL
At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a Wholesale Customer Support Representative!
We are currently hiring for a Wholesale Customer Support Representative to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner.
This is a full-time, on-site position at our ChampaignIllinois location. Working hours are Monday-Friday 8am-5pm.
Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.
Key Responsibilities
Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes.
Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels).
Accurately document all interactions, actions and resolutions within internal systems.
Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues.
Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts.
Participate in meetings related to wholesale customer service and operational initiatives as required.
Maintain a high level of organization, attention to detail and time management while handling multiple priorities.
Perform addition duties or projects as assigned by management.
Role Scope Specifics
This position supports wholesale retail partners only.
Interactions are focused on B2B operations.
This role does not provide direct support to end consumers unless required for third party sales as back-up.
Qualifications
High school diploma or equivalency
Preferred knowledge of radio control products
Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customer service or support role
Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus
Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus.
Strong written and verbale communication skills.
Ability to interact and work effectively with cross departments.
Benefits and other perks
Medical, Dental, Vision
HSA and FSA options
Short-Term and Long-Term Disability Insurance
Life Insurance and Supplemental Life Insurance
401(k) with a company match
Paid Time Off
Paid Holidays
Internal Rewards
Discounts on Products
Additional Coverage such as accident, critical, hospital and pet insurance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.
Horizon Hobby, LLC is an equal opportunity and E-Verify employer
$16 hourly 11d ago
Leasing and Resident Services Specialist
Fairlawn Management 3.7
Service representative job in Normal, IL
We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Fairlawn! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn's core values: Be Kind, Own It, Be Flexible, and Always Improve.
What will you do?
Serve as a leasing agent and tour expert - this means being well-versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm the completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves, and jump in where needed!
Why should you work here?
Competitive Pay. We are ready to invest in you!
Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
Company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
The opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customer service, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,700 units and $850 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $18.00 base + $50 per lease and renewal incentives
$42k-49k yearly est. 8d ago
Leasing and Resident Services Specialist
Fairlawnre
Service representative job in Champaign, IL
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customer service, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $16.00 + Incentives
$40k-65k yearly est. 21d ago
Customer Service Representative
Chestnut Health Systems 4.2
Service representative job in Bloomington, IL
Excellent opportunity for an experienced Customer ServiceRepresentative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a full-time Customer ServiceRepresentative. Position may require some weekend and evening hours.
Responsibilities
* Deliver exceptional customer service by adhering to Chestnut's behavioral standards and promoting its culture of service excellence.
* Greet customers, provide directions, answer phone calls, and route calls appropriately.
* Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment.
* Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees.
* Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed.
* Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary.
* Check patients in and out following department protocols.
* Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures.
* Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly.
* Receive and record payments according to prescribed procedures.
* Scan and attach documents to the patient EMR and provide backup to medical records staff.
* Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate.
* Operate office equipment, including copiers, printers, scanners, and fax machines.
* Maintain a clean, organized, and orderly work area.
* Collaborate with team members, providing backup support as needed.
* Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment.
* Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
* Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.
* Perform other duties as assigned.
Qualifications
High school diploma or equivalent. Strong customer service background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
$16-17 hourly Auto-Apply 4d ago
Client Success Specialist I (Payroll)
Creative Planning Inc. 4.6
Service representative job in Kansas, IL
For more information. Visit: ************************* com/wp-content/uploads/2025/12/Client-Success-Specialist-I.
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$74k-129k yearly est. 1d ago
Adventure Readiness Specialist - Service
Rivian 4.1
Service representative job in Normal, IL
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is preferred Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary Range/Hourly Rate for Illinois Based Applicants: 19.08-21.20 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is preferred Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
$68k-94k yearly est. 19d ago
BDC Representative
Toyota of Hollywood 4.3
Service representative job in Urbana, IL
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Potential pay range of $18.00-$22.00 per hour
Family Owned and Operated - 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
$18-22 hourly Auto-Apply 35d ago
Head of Library Liaison Services
Illinois State 4.0
Service representative job in Normal, IL
Head of Library Liaison Services Job no: 518991 Work type: On Campus
Title: Head of Library Liaison Services Division Name: Academic Affairs College: Milner Library
The Head of Library Liaison Services supervises Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives. Additionally, the position serves as the liaison to one or more academic departments and/or co-curricular areas and participates in providing information and research assistance.
This is a 12-month, tenure-track position. Milner Library faculty have responsibilities in the areas of librarianship, scholarly and creative activities, and services as outlined in Illinois State University Faculty Appointment, Salary, Promotion and Tenure Policies (************************************************************************* and Milner Library's College and Department Faculty Status Committee's Criteria for Evaluation, Promotion, and Tenure.
Additional Information
Illinois State University, IllinoisState.edu, was founded in 1857 as Illinois' first public university. We enroll approximately 21,000 students in six colleges. Our new strategic plan, Excellence by Design: 2024-2029, lists our seven core values: Excellence in Teaching, Learning, and Scholarship; Individualized Attention; Equity, Diversity, Access, and Belonging; Collaboration; Community and Civic Engagement; Respect; and Integrity. By acting on these values, we create a learning environment that results in our university being the first-choice public university in Illinois for high-achieving, motivated students who seek an individualized educational experience combined with the resources of a large university. Learn more about Illinois State's Metrics of Excellence at IllinoisState.edu/PointsofPride.
Bloomington-Normal: Illinois State University is located in the growing twin cities of Bloomington and Normal, with a metro population of approximately 172,000. The community is also home to Illinois Wesleyan University, Heartland Community College, St. Joseph Medical Center, Carle BroMenn Medical Center, COUNTRY Financial, State Farm Insurance's International Headquarters, Central Illinois Regional Airport, and electric truck manufacturer Rivian Motors. The community has distinguished itself for its outstanding school systems, and its citizens' high level of educational attainment, as well as its parks and recreation, health care, vibrant fine arts scene, job growth, economic opportunity, historic sites, and low crime rates. Bloomington made Livability's top 100 Best Places to Live (2024) and ranked No. 3 on College Values Online's list of Best Small College Towns in America (2024). Bloomington-Normal is conveniently located about three hours from Indianapolis; two hours from both Chicago and St. Louis; and an hour from Peoria, Champaign-Urbana, Decatur, and Springfield. Many of these locations are accessible from Bloomington-Normal via Amtrak, which is located one block from Illinois State's campus. For more information on our community, visit visitbn.org.
Salary Rate / Pay Rate
This is a 12-month faculty position. The salary starts at $85,000 (minimum) and is commensurate with qualifications and experience, including 24 vacation days and 11 paid holidays per year. See the Illinois State University Human Resources site (************************************** for more information on benefits.
Required Qualifications
• Master's degree from ALA-accredited graduate program or ALA-recognized international equivalent
• At least five years of professional librarianship experience
• At least three years of experience as a librarian with one or more assigned liaison responsibilities
• Demonstrated experience with reference/research services and library instruction
• Demonstrated ability to communicate effectively (verbal, written, and public presentations) with stakeholders, including undergraduate and graduate students, faculty, staff, and community members who use the library
• Demonstrated success applying existing and emerging technologies to support library public services
• Knowledge of relevant trends in higher education and library liaison services
• Evidence of strong commitment to inclusion, diversity, equity, and access.
• Demonstrated knowledge with the tenure and promotion process
• Potential to meet university requirements for tenure, including scholarly or creative activities and service
Preferred Qualifications
• Demonstrated supervisory experience of subject specialist library faculty members with liaison responsibilities
• Demonstrated success with the practice of embedded librarianship
• Demonstrated success with research consultation models
• Demonstrated experience with methods of assessment and evaluation of library liaison services and activities
Work Hours
Generally Monday - Friday, 8:00 am - 4:30 pm with occasional weekend and evening hours as business needs dictate
Proposed Starting Date
As soon as available
Required Applicant Documents
Please prepare in advance separate documents representing a cover letter, reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), and resume/C.V. to attach to this application.
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Initial application review will begin immediately and continue until the position is filled.
All application materials must be submitted online. Application materials submitted via fax, email, or mail will not be accepted.
Contact Information for Applicants
Leta Janssen
************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/02/2024 Central Daylight Time
Applications close:
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Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives.
TEST Current Opportunities
Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives.
$85k yearly 60d+ ago
Aquatics Customer Service Representative
Urbana Park District 3.0
Service representative job in Urbana, IL
Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMER SERVICEREPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION:
Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations.
Attachment(s):
* CSR 2026.docx
$15.5 hourly 34d ago
Carry Out Clerk
Avanti's Restaurant Inc. 3.2
Service representative job in Bloomington, IL
Licensing/Registration/Certification
Required: Food Handler Certificate
Preferred: Valid Illinois Driver's License with no major moving violations in the past three years.
Skills/Knowledge/Abilities
All items listed should be taken to read that the individual already has these skills or has the ability to rapidly acquire them.
Good speaking voice with clear enunciation and pleasant tone; good listening skills
Ability to hear and ring food orders in a point of sale computer terminal accurately; count and make change correctly.
Ability to read and coordinate food orders from computer tickets.
Ability to read recipes and execute preparation instructions.
Understanding and practice working under food service sanitation regulations.
Attention to detail.
Knowledge of store menu, prices and products.
Courteous, professional interaction with diverse types of persons.
High sense of urgency.
Neat personal appearance and pleasant manner.
Working Conditions
Work will be done mostly in a high volume food carry out area with the accompanying extremes of temperature, crowded conditions, noise and rapidly moving foot traffic. There will be consistent and various activity during the entire work shift.
Thank you for taking the time and showing interest in working for Avanti's. Working here means making a serious commitment to learning about Avanti's culture and help to achieve our mission through our vision and values. We operate under a customer centric philosophy; it is the external customer that ultimately brings you this opportunity, serving them with excellence will bring you job satisfaction and opportunities for advancement or a career with Avanti's. The internal customer, your co-workers, will require you to work closely with diverse groups of people. Having the ambition to collaborate with your internal customers to provide exceptional service and quality food is necessary and will be a requirement. Relationships are the foundation upon which the ultimate success of our restaurant exists. Every task assigned to each position is equally important; regardless of job title or rank. Our team is only as strong as the weakest link; those individuals focusing on being a strong link need only complete this application. We understand that not everyone will care as much about this as we do; If you think this is the place you are looking to dedicate yourself, please continue to completing an application. We look forward to learning about you during our interview process.
$24k-32k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
Tricoci University
Service representative job in Normal, IL
Join Our Team as a Guest ServiceRepresentative at Tricoci University!
Tricoci University of Beauty Culture is a top-tier institution focused on beauty education, dedicated to providing students with the skills necessary for success in the beauty industry. We pride ourselves on our commitment to excellence in both education and service.
Position Overview:
As a Guest ServiceRepresentative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.
Key Responsibilities:
Greet and assist guests and students in a courteous and professional manner.
Manage incoming phone calls and emails, providing information about our programs and services.
Schedule and confirm appointments for beauty services and student consultations.
Maintain accurate records of guest interactions and appointments.
Resolve guest inquiries and concerns efficiently and effectively.
Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery.
Support administrative tasks as needed to enhance guest experience and operational efficiency.
Why Work With Us?
Become part of a respected institution committed to student success and quality education.
Thrive in a supportive work environment that values teamwork and collaboration.
Opportunities for professional development and career growth within the beauty industry.
Flexible hours that support work-life balance.
Enjoy discounts on beauty products and services as an employee.
Requirements
Qualifications:
High school diploma or equivalent; additional training in hospitality or customer service is a plus.
Prior experience in customer service or guest relations is highly desirable.
Strong communication skills and the ability to connect with a diverse audience.
Excellent organizational skills and the capacity to manage multiple tasks effectively.
Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
A positive disposition and dedication to providing outstanding service.
Availability for flexible scheduling, including weekends and evenings as needed.
Benefits
Generous Paid Time Off
401K Plan
Access to Continuing Education Units (CEU) Classes
Complimentary Services at our Student Clinic
Product Discounts
Opportunities for Career Advancement
A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
$15-16.2 hourly 13d ago
Guest Service Representative
Tricoci University of Beauty Culture
Service representative job in Normal, IL
Join Our Team as a Guest ServiceRepresentative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a top-tier institution focused on beauty education, dedicated to providing students with the skills necessary for success in the beauty industry. We pride ourselves on our commitment to excellence in both education and service.
Position Overview:
As a Guest ServiceRepresentative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.
Key Responsibilities:
* Greet and assist guests and students in a courteous and professional manner.
* Manage incoming phone calls and emails, providing information about our programs and services.
* Schedule and confirm appointments for beauty services and student consultations.
* Maintain accurate records of guest interactions and appointments.
* Resolve guest inquiries and concerns efficiently and effectively.
* Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery.
* Support administrative tasks as needed to enhance guest experience and operational efficiency.
Why Work With Us?
* Become part of a respected institution committed to student success and quality education.
* Thrive in a supportive work environment that values teamwork and collaboration.
* Opportunities for professional development and career growth within the beauty industry.
* Flexible hours that support work-life balance.
* Enjoy discounts on beauty products and services as an employee.
$23k-30k yearly est. 13d ago
Nutrition and Hospitality Specialist
Alabama A&M University
Service representative job in Normal, IL
The Nutrition and Hospitality Specialist will develop, implement, and evaluate nutrition education programs to improve the health and well-being of urban communities. This position ensures compliance with federal and state guidelines, oversees program staff, and collaborates with internal and external stakeholders to enhance urban nutrition education programs.
As part of a team dedicated to improving health of everyone, the Specialist will report to the Assistant Director of Urban Nutrition, Diet, and Health and Federal Nutrition Programs while supervising nutrition education program staff. They will provide expertise in nutrition education, obesity prevention, policy, systems, and environmental (PSE) strategies, and needs assessment.
Additionally, the Specialist will oversee program development, operations, evaluation, and reporting of evidence-based initiatives and applied research. This is a grant-funded position to meet everyone's health and nutrition needs.Essential Duties and Responsibilities:
* Provide supervision, guidance, and professional development opportunities for staff.
* Oversee program implementation to ensure compliance with federal, state, and local regulations.
* Conduct staff performance evaluations and assess program needs for continuous improvement.
* Identify, develop, and implement evidence-based nutrition education curricula tailored for urban communities.
* Ensure program content aligns with the Dietary Guidelines for Americans and HHS Physical Activity Guidelines and incorporates best practices in nutrition communication and social marketing.
* Conduct training sessions for staff to enhance nutrition education delivery.
* Identify and implement policy, systems, and environmental (PSE) strategies to improve food access and nutrition security.
* Collaborate with local, regional, and state organizations to strengthen public health initiatives.
* Conduct ongoing evaluations to measure program effectiveness and impact.
* Prepare and submit required annual reports, data analysis, and compliance documentation.
* Ensure that program strategies align with guidance and best practices.
* Establish and maintain partnerships with community organizations, government agencies, and academic institutions to expand program reach.
* Represent at professional conferences, meetings, and public forums.
* Publish research findings and best practices in peer-reviewed journals, digital platforms, and extension publications.
* Manage grant budgets to maximize program impact.
* Monitor expenditures and coordinate with Project Manager, Educators and Program Coordinators to submit monthly invoices.
* Oversee travel, purchasing, and contract processes to ensure efficient program operations.
* Ensure program audits comply with program guidance, as well as university and system policies.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Master's degree in nutrition/dietetics, hospitality, or a related field (Ph.D. preferred). Graduate-level coursework and specialized certifications in related fields are preferred. The selected candidate must obtain a doctorate degree within six years of successfully completing the probationary period.
* Minimum of 10 years of experience in community nutrition and outreach programming.
* Experience with curriculum development and program planning, implementation and evaluation.
* Strong leadership and supervisory skills with the ability to manage teams and work collaboratively.
* Excellent written and verbal communication skills, including experience preparing reports, presentations, and training materials.
* Proficient in computer operations, software applications, data management, and adapting to new technologies (e.g., PEARS, MS Office, Banner, Concur, etc.).
* Strong critical thinking and problem-solving skills with the ability to adapt strategies to program needs.
* Must have reliable transportation and a valid driver's license to travel within the designated area (mileage reimbursement available).
Skills & Competencies:
* Strong leadership, teamwork, time management and problem-solving skills.
* Communication Proficiency.
* Budget management.
* Expertise in program planning, implementation and evaluation.
* Proficiency in data analysis, program reporting, and grant management.
* Ability to formalize partnerships and engage stakeholders.
$31k-43k yearly est. 41d ago
Guest Service Representative
Double Star Hospitality Decatur LLC
Service representative job in Forsyth, IL
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are looking for a customer-focused Guest ServiceRepresentative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest ServiceRepresentative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
Greet every guest with a smile
Assist guests with the registration process
Answer phone calls and take messages accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Maintain accurate records of registration and payment information
Ensure compliance with health and quality standards
Qualifications
High School Diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
$23k-30k yearly est. 1d ago
Quality Customer Liaison (Bloomington, IL)
Hyundai Transys Georgia Seating System, LLC
Service representative job in Champaign, IL
Performs in an environment that is fast paced, involving repetitive quality tasks or other tasks as requested at a customer location (Bloomington, IL). This position is representing Hyundai Transys Georgia Seating System, LLC (Champaign, Illinois) and professionalism is required.
Duties and Responsibilities (but not limited to):
Review Hyundai Transys manufactured seats before they are installed into vehicles at Rivian and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Review seats after they are installed into the vehicles and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Participate in daily MRB review at the customer location and send feedback to Transys.
Take pictures of the suspect part seat(s) installed inside the vehicles
Communicate using KakaoTalk as needed regarding daily activities
Upload pictures through KakaoTalk (chat group link)
Review all production parts when time permits including launch parts and work closely with Rivian Quality group.
Participate in trials and coordinate / perform rework as regulated by Hyundai Transys (ChampaignIllinois) Ability to review parts and make determinations if they pass/fail the quality standards
Track parts and rejects
Supporting the Customer Quality Engineer with coordinating and performing containment activities at customer site(s) including retrofitting, reworking, re-labeling, sequencing issues, etc due to issues or concerns identified by the customer and/or Hyundai Transys
Follow EHS policy
Other duties as assigned
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Working Experience Required:
Must have experience in an assembly and manufacturing environment:
Familiarity with IATF16949 or ISO9001 preferred.
Education:
High School Diploma or equivalent
Physical Demands/Working Conditions:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Constant walking and standing throughout the shift.
Frequently required to bend at the knees and waist
Required to use hands to type, handle objects and paperwork
Required to use hands to type, write, handle objects, boxes, equipment, tools and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
May be required to lift and carry objects weighing up to 50 lbs.
May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
Ability to work overtime and/or weekends as required
Ability to work a fixed or rotating schedule.
Ability to follow instructions.
The employee generally works indoor manufacturing environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hyundai TRANSYS Georgia Seating System, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$34k-66k yearly est. Auto-Apply 12d ago
HRIS Client Success Specialist I
Creative Planning Inc. 4.6
Service representative job in Kansas, IL
For more information. Visit: ************************* com/wp-content/uploads/2026/01/HRIS-Client-Success-Specialist-I.
pdf
$74k-129k yearly est. 1d ago
Revenue Cycle Representative (Payment Posting)
Chestnut Health Systems 4.2
Service representative job in Bloomington, IL
Join our team as our next full-time Revenue Cycle Representative (Payment Posting)! Are you detail-oriented, organized, and looking to grow in a dynamic healthcare environment? Chestnut Health Systems is seeking a Revenue Cycle Representative to play a key role in ensuring accurate payment processing and financial accountability. If you're a self-starter with strong data entry, analytical, and organizational skills, we want you to join our team!
Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
If you're ready to grow your career in a fast-paced, rewarding environment, apply today and take the first step toward joining our dedicated team!
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
Responsibilities
* Accurately post payments received from insurance companies and clients, applying contractual discounts as needed.
* Ensure proper allocation of payments, co-pays, deductibles, and co-insurance, while maintaining balance across all accounts.
* Process denials with appropriate coding (CPT, ICD~9/10, HCPC), and route claims for follow-up.
* Assist with write-offs as directed by leadership and maintain organized filing systems for the Revenue Cycle department.
* Collaborate with team members and participate in meetings to support overall department success.
* Uphold Chestnut's high standards for customer service excellence and protect confidential financial and client information.
Qualifications
* High school diploma or GED required, with a minimum of one year of experience in an office clerical or customer service environment.
* Familiarity with medical terminology, insurance reimbursements, and electronic medical record systems preferred.
* Strong data entry skills, intermediate proficiency in Microsoft Office (Outlook, Word, Excel), and comfort navigating websites.
* Attention to detail, excellent interpersonal skills, and the ability to maintain confidentiality, especially regarding HIPAA regulations.
* Ability to work independently with good time management skills, as well as communicate clearly and professionally with a diverse team.
Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
Chestnut offers a new salary structure and robust benefits!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
How much does a service representative earn in Champaign, IL?
The average service representative in Champaign, IL earns between $24,000 and $47,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Champaign, IL
$34,000
What are the biggest employers of Service Representatives in Champaign, IL?
The biggest employers of Service Representatives in Champaign, IL are: