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Customer Experience Rep - Westcor Land Title Insurance Company
Ardan
Service representative job in Maitland, FL
******************************************************************************** As the Customer Experience Representative, you will be the liaison between all of our departments to ensure our clients are receiving a seamless experience across touchpoints. The ideal candidate will have general title industry knowledge and oversee a team of people who respond to inquiries. The qualified candidate will be an encouraging team player, patient, caring, and communicate effectively with team members within the various departments; is able to problem solve daily.
Essential Functions
Answer questions via phone calls and emails from homeowners, lenders, title companies, and attorney offices
Assist with inquiries about software issues, endorsements, policy corrections, and claim submission process to obtain final title policies, retype policies
Represents the business with a positive attitude and professional appearance
Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines
Assist with covering the receptionist desk including answering phone calls through a switchboard, routing calls to the appropriate parties and departments
Perform routine clerical tasks including mailing, faxing, filing, and scanning
Assist with Federal Express user logins and passwords
Oversee the coordination of meeting meals for Executive team
Schedule, prepare agenda and lead monthly team meetings
Schedule, prepare and conduct monthly team training sessions
Assist with the interview processes for new candidates and new team member training
Additional duties as assigned by the Director of Customer Experience
Skills & Qualifications
3+ years of customer experience manager experience or related
Excellent listening, written and verbal communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Self-Starter
Ability to thrive in a fast-paced working environment and be a multitasker
Must have poise and patience when dealing with customers
Bilingual in English and Spanish, or other languages desired
Strong Microsoft Office Suite experience (i.e. Excel, Word, etc.)
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to handle, or feel; and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks:
Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-49k yearly est. 3d ago
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Associate, Core Clearing Client Processing Representative I
BNY Mellon 4.4
Service representative job in Lake Mary, FL
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate, Core Clearing Client Processing Representative I to join our Global Clearing Operations team. This role is located in Lake Mary, FL.
In this role, you'll make an impact in the following ways:
Provide complex analytics and reporting services, working to improve and automate Core Clearing systems
Handle complex external client issues including servicing various programs, resolving operational issues, and product implementations
Responsible for the cashiering of securities and the processing of new issues, wire transfers, and security exchanges
Review and approve transactions through various workflows
Solve complex problems based on an understanding and knowledge of the intricacies of the system
Participate in innovative product development, product enhancement, and system testing to ensure that Global Clearing products continue to accurately and efficiently process high value transactions
To be successful in this role, we're seeking the following:
High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
5-7 years of total work experience preferred.
Series 7 and Series 24 FINRA licenses preferred
Experience in DTC, Fed, or Non-US Market clearance and settlements operations preferred
Prior hands-on experience with AI prompting and automation projects highly preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
$50k-73k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Amanda Chase Koenig-State Farm Agent
Service representative job in Winter Park, FL
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Winter Park, FL | Full-Time | In-Office
Join a top nationally ranked insurance agency and build your career alongside one of the best in the business. Our high-performing Winter Park office is looking for a Customer ServiceRepresentative who's ready to deliver elite service, learn from the best, and grow fast in the insurance industry.
What You'll Do
Advise existing clients on coverage gaps and recommend smart solutions.
Review and update policies during renewals or life changes.
Handle policy changes, billing questions, and everyday service needs.
Build strong, long-term client relationships in the Winter Park community.
What We're Looking For
Florida 4-40 or 2-20 license (or ability to obtain quickly).
Strong communicator with a service-first mindset.
Highly motivated, organized, and ready to excel in a fast-paced, top-tier office.
Bilingual English/Spanish preferred.
What You'll Get
Competitive base pay + uncapped commission on additional coverage.
Bonuses tied to personal and team success in a high-performance environment.
Paid time off, licensing support, and continuing education.
401 (k) with match
Health Insurance
Stipend for Disability Insurance
Direct mentorship from a nationally recognized agent and real growth opportunities.
Schedule: Monday-Friday, business hours.
$24k-32k yearly est. 8d ago
Client Service Associate - Dec '25/May '26 Grads
ADP 4.7
Service representative job in Maitland, FL
ADP is hiring a Client Service Associate.
Thanks for clicking! Let us tell you a little more...
Are you a customer service superhero who gets a thrill from leaping tall client questions in a single bound? Can you focus on key priorities with your laser vision? (FYI - We only wear capes on Fridays.)
Are you great at follow-up and follow-through with your clients to help them work smarter, embrace new challenges, and find solutions?
Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the L word and it's that serious.)
Well, then you might be just the person we're looking for!
As Client Service Associate, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.
Does this sound like you?
Connector and Problem Solver. You're comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions.
People First. You're a relationship builder who wants to help others, grow friendships, and support
Agile Solution Seeker. You can always find the right answer by anticipation, looking forward, and taking action.
Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging what's been done before.
WHAT YOU'LL DO: Responsibilities
Be the Go-To Person and Trusted Advisor
Serve as a consultant in servicing ADP's products/technologies.
Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
Work to resolve issues and provide solutions.
Be a Networker and Relationship Builder
* Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.
* Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Experience you'll need: Required Qualifications
At least one year in a customer service environment.
Bachelor's Degree or equivalent in education and experience.
A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
Bonus points for these: Preferred Qualifications
Proven ability to produce positive results.
Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
Strong client relationship-building skills.
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
The ability to learn and apply basic concepts in new situations.
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
Proficiency in the latest web technologies and working knowledge of various operating systems.
The ability to work in a team environment as well as work independently while making sound decisions.
Good knowledge of industry tools.
Excellent analytical and time management skills.
Excellent communication skills both verbal and written.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Make your mark. We want you to challenge things and are open to fresh ideas.
Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
Become a certified smarty pants. Ongoing training and development opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$36k-53k yearly est. 8d ago
Bilingual Customer Retention Rep.
Parks Toyota of Deland
Service representative job in DeLand, FL
Job Description
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$29k-62k yearly est. 8d ago
Customer Relations Specialist
Service Pros Auto Glass
Service representative job in Daytona Beach, FL
Job Description
Customer Relations Specialist - Daytona
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-42k yearly est. 19d ago
Bilingual Customer Retention Rep.
Parks Motor Sales 3.6
Service representative job in DeLand, FL
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$44k-56k yearly est. Auto-Apply 60d+ ago
Sales and Customer Solutions Representative
Charter Spectrum
Service representative job in Lake Mary, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
#LI-BT1
CRT110 2026-68594 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
$30k-49k yearly est. Auto-Apply 14d ago
Relationship Specialist I
Vystar Credit Union 4.5
Service representative job in Flagler Beach, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Relationship Specialist II responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. Demonstrates a strong proficiency in all job functions and can model those for newer employees.
ESSENTIAL RESPONSIBILITIES
Consistent in using each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Proficient in identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs.
Knowledgeable in their understanding of consumer and business deposit, credit, insurance, and investment solutions and able to position them successfully.
Competent in completing personal and business account transactions, open accounts, and process various types of loan applications.
Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise.
Participate, support, and lead in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating when appropriate.
Exemplify VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Lead by example through community service supporting the VyStar brand.
Demonstrate excellent verbal and written communication skills.
Manage opening and closing procedures as needed.
Train and mentor new Relationship Specialists.
Promote and lead branch initiatives.
Proactively identify ways to improve employee and member experiences.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred.
EXPERIENCE
1-2 years' experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is required, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Proven top performance track record.
Demonstrated sales and/or sales leadership.
Possess strong verbal and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Proficiency in asking probing questions & making recommendations.
Exercise critical thinking skills in resolving escalated issues or deescalating concerns.
May assist branch leadership as needed.
Works to attain expert user status on credit union systems, applications, products, and services.
Successful partnership will cross referrals to all business lines.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Additional Job Description
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
$41k-45k yearly est. Auto-Apply 60d+ ago
Wellness Services Liaison
John Knox Village of Central Florida 4.0
Service representative job in Orange City, FL
Supervisor: Director of Clinical Services
Job Summary: The Wellness Services Liaison is responsible to ensure that John Knox Village residents have the necessary support and services coordination to remain at or transition to a recommended level of care. The Wellness Services Liaison is a conduit between the resident, spouses, family, responsible party or employees to discuss care and services options, recommendation, resources, or support programs. The Wellness Services Liaison will assist in providing thorough assessment, planning, linkage, coordination, monitoring, and evaluation to residents and staff at John Knox Village.
Core Competencies/Essential Functions and Responsibilities:
Meet with and evaluate residents and staff related to the need for support or services coordination necessary in maintaining or improving their ability to manage their everyday physical, mental, and psychosocial needs. This includes assessing and creating appropriate plans and linking resources available both inside and outside the community.
Evaluates and provides ongoing support and service options to combat common social determinants among the senior population including but not limited to income and social protection, health education, safe environment, transportation, adequate food and nutrition, addiction, or social isolation.
Coordinates and ensures appropriate documentation as it relates to ancillary services including but not limited to podiatry, dental services, audiologist and hearing aid services, psychology and psychiatry services, legal resources, financial advocacy assistance, or grief support.
Assists residents or staff to determine how they would like to make decisions about their health care including advanced directives, and whether or not they would like anyone else to be involved in those decisions.
Be intimately familiar with all levels of care and medical assistance programs on campus and refer residents or staff as appropriate. Provide support and education to residents, families, responsible parties, or staff to promote a positive impression or transition.
Participate in the life care committee both providing and accepting recommendations from the group for further assessment or service needs.
Maintain resident and staff confidentiality and create a trusting, safe environment where residents, families, and staff feel comfortable discussing life changes.
Maintain professional competence through participation in continuing education programs, seminars and training programs.
Establish and foster relationships with appropriate outside agencies that may provide additional resources to residents and staff including but not limited to legal services, hospice, child care services, senior advocate groups, faith community, and outside medical providers.
Other Functions and Responsibilities:
Assure resident safety at all times
Comply with Resident Rights
Supports the community during disasters
Other duties as assigned.
May have exposure to weather elements when required to travel (periodically), moderate noise level consistent with an office environment.
Educational, Physical, and Other Requirements:
Must pass Level 2 background screening through the Florida Clearinghouse (Learn more: *********************************
Employee must be able to perform the essential functions of the job with or without reasonable accommodations. Physical requirements may include frequent use of hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee may be required to lift, stand; walk; sit; climb or balance; stoop; kneel; crouch or crawl; and smell. Vision abilities may require close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
For the safety and security of our residents and patients, employees must be able to read, write, and verbally communicate in English, which is the most universally used language of our resident and employee population.
A work history that includes social work or human services, nursing, care coordination, gerontology, special education, or rehabilitative services is highly preferred.
Patience, tack, enthusiasm and positive attitude towards the elderly.
Customer/Guest Relations & Communications:
Must maintain a professional, respectful, friendly demeanor with all residents, family members, guests, and staff at all times.
$27k-31k yearly est. 8d ago
Customer Success Representative
Civix
Service representative job in Lake Mary, FL
Job DescriptionDescription:
Customer Success Representative
Division: Business Services
Company: Civix
Civix delivers software and services to transform the public sector, including solutions in the elections, ethics, business registration, and grants administration areas. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve.
Civix is a dynamic and growth-oriented software company committed to delivering cutting-edge solutions to our clients. We pride ourselves on our innovation, commitment to customer success, and operational excellence.
Our Business Services solutions help governments interact effectively, efficiently and seamlessly with business customers. Civix is looking for a Customer Success Representative to join our team within the Business Services division -someone who thrives in a client-facing role, enjoys problem-solving, and is passionate about supporting users throughout their software journey.
Position Summary
The Customer Success Representative provides comprehensive software support and technical assistance to our state agency clients. This role is responsible for diagnosing and resolving client issues in a timely, professional manner-working independently or collaboratively with team members to ensure effective resolution and client satisfaction
Key Responsibilities
Serve as the main point of contact for client inquiries and issues related to Civix Business Services software.
Build and maintain strong relationships with clients, earning their trust and representing Civix's core values.
Respond to client inquiries and resolve issues promptly, communicating solutions clearly via email and phone.
Accurately document all client interactions in designated client management systems to ensure transparency and effective issue tracking.
Manage and prioritize open support cases in accordance with established policies and service levels.
Assess technical issues and escalate to senior staff or appropriate departments when additional expertise is required.
Collaborate with internal teams, departments, and divisions on matters related to supported software applications.
Engage with clients to understand their processes and provide informed guidance on business requirements.
Conduct minor business analysis independently or with team members to evaluate and implement client update requests.
Translate client requirements into clear, actionable items for the development team if needed.
Partner with software developers to troubleshoot and resolve technical issues.
Perform quality assurance (QA) and testing of software updates and system enhancements.
Develop and maintain user-facing documentation and training materials.
Deliver end-user training on system functionality, both remotely and in person.
Travel to client sites to conduct in-person training sessions (must meet U.S. entry requirements).
Requirements:
Required Skills & Experience
A strong passion for delivering exceptional client service
Proven experience providing software support and/or training to end users
Excellent interpersonal and communication skills, with the ability to build rapport and convey technical concepts clearly
Strong organizational skills with the ability to manage and prioritize multiple tasks in a fast-paced, technical environment
Solid analytical and problem-solving abilities
Ability to work independently as well as collaboratively within a team setting
Consistently maintains a positive, professional demeanor under pressure
Exceptional written, verbal, and phone communication skills
A proactive, can-do attitude with a strong service-oriented mindset
Willingness and ability to travel to the United States, as required
Preferred Qualifications
Experience working with state government agencies.
Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps
Experience collaborating in an agile software development environment
Education
Diploma or Bachelor's Degree in a relevant field (e.g., Information Technology, Business Administration, Public Administration, or a related discipline).
Equivalent combination of education and relevant work experience may be considered
$30k-49k yearly est. 14d ago
Customer Experience Rep - Westcor Land Title Insurance Company
ArdÁN
Service representative job in Maitland, FL
********************************************************************************
As the Customer Experience Representative, you will be the liaison between all of our departments to ensure our clients are receiving a seamless experience across touchpoints. The ideal candidate will have general title industry knowledge and oversee a team of people who respond to inquiries. The qualified candidate will be an encouraging team player, patient, caring, and communicate effectively with team members within the various departments; is able to problem solve daily.
Essential Functions
Answer questions via phone calls and emails from homeowners, lenders, title companies, and attorney offices
Assist with inquiries about software issues, endorsements, policy corrections, and claim submission process to obtain final title policies, retype policies
Represents the business with a positive attitude and professional appearance
Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines
Assist with covering the receptionist desk including answering phone calls through a switchboard, routing calls to the appropriate parties and departments
Perform routine clerical tasks including mailing, faxing, filing, and scanning
Assist with Federal Express user logins and passwords
Oversee the coordination of meeting meals for Executive team
Schedule, prepare agenda and lead monthly team meetings
Schedule, prepare and conduct monthly team training sessions
Assist with the interview processes for new candidates and new team member training
Additional duties as assigned by the Director of Customer Experience
Skills & Qualifications
3+ years of customer experience manager experience or related
Excellent listening, written and verbal communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Self-Starter
Ability to thrive in a fast-paced working environment and be a multitasker
Must have poise and patience when dealing with customers
Bilingual in English and Spanish, or other languages desired
Strong Microsoft Office Suite experience (i.e. Excel, Word, etc.)
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to handle, or feel; and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks:
Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
$30k-49k yearly est. 7d ago
Customer Experience Rep - Westcor Land Title Insurance Company
Ardan Inc.
Service representative job in Maitland, FL
********************************************************************************
As the Customer Experience Representative, you will be the liaison between all of our departments to ensure our clients are receiving a seamless experience across touchpoints. The ideal candidate will have general title industry knowledge and oversee a team of people who respond to inquiries. The qualified candidate will be an encouraging team player, patient, caring, and communicate effectively with team members within the various departments; is able to problem solve daily.
Essential Functions
Answer questions via phone calls and emails from homeowners, lenders, title companies, and attorney offices
Assist with inquiries about software issues, endorsements, policy corrections, and claim submission process to obtain final title policies, retype policies
Represents the business with a positive attitude and professional appearance
Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines
Assist with covering the receptionist desk including answering phone calls through a switchboard, routing calls to the appropriate parties and departments
Perform routine clerical tasks including mailing, faxing, filing, and scanning
Assist with Federal Express user logins and passwords
Oversee the coordination of meeting meals for Executive team
Schedule, prepare agenda and lead monthly team meetings
Schedule, prepare and conduct monthly team training sessions
Assist with the interview processes for new candidates and new team member training
Additional duties as assigned by the Director of Customer Experience
Skills & Qualifications
3+ years of customer experience manager experience or related
Excellent listening, written and verbal communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Self-Starter
Ability to thrive in a fast-paced working environment and be a multitasker
Must have poise and patience when dealing with customers
Bilingual in English and Spanish, or other languages desired
Strong Microsoft Office Suite experience (i.e. Excel, Word, etc.)
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to handle, or feel; and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks:
Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
$30k-49k yearly est. 8d ago
Call Center Representative- Lake Mary
United Solutions Company 4.0
Service representative job in Lake Mary, FL
JOB TITLE: ACCOUNT RESOLUTION SPECIALIST DEPARTMENT: Collection Services JOB TYPE: Full-time SALARY: Starting rate of $17.00 per hour. May vary based on experience. Efficiently recover payments, negotiate plans, and resolve billing issues with precision. Join us for impactful work in financial recovery alongside our amazing team of collectors.
BENEFITS:
Health Insurance
Life Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
11 Paid Holidays
Flexible Spending Account
Dental Insurance
Vision Insurance
401(k) Savings with 6% company match
Mission
The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.
Job Summary
As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.
Responsibilities:
Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
Document all communication and interactions with debtors accurately and thoroughly in the client's system of record.
Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
Have the communication skills to overcome common objections.
Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
Previous experience in debt collection, customer service, or financial services is preferred.
Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
Detail-oriented and proficient in data entry and documentation.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.
$17 hourly Auto-Apply 60d+ ago
Call Center Sales Representative
Lisle Group
Service representative job in Lake Mary, FL
Currently recruiting for an upcoming training class to fill multiple call center sales roles. In this role, you will not actually be selling a product but you must be comfortable having sales oriented conversations with business customers in support of a major national brand. The job consists of telephone-based prospecting - cold calling - to small business owners and merchants.
The hourly page for this role is $11 per hour plus commission ($300 per month at goal) and bonuses for attendance. This will be a 5-6 month temporary role with a strong chance for top performers to move into a permanent role after 90 days (plus a pay and commission increase). This is a Mon-Fri role with no weekends or night shifts.
Qualifications
Sales skills/comfort with having business to business conversations to achieve an objective
Strong track record of attendance
Strong typing/data entry skills (test will be administered prior to your interview)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
$30k-49k yearly est. Auto-Apply 10d ago
Relationship Specialist I
Vystar Credit Union 4.5
Service representative job in Mount Dora, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Senior Relationship Specialist responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. Demonstrates a strong proficiency in all job functions and able to model those for newer employees. They can manage branch responsibilities in the absence of the ABM and BVP.
ESSENTIAL RESPONSIBILITIES
Consistent in using each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Proficient in identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs.
Knowledgeable in their understanding of consumer and business deposit, credit, insurance, and investment solutions and able to position them successfully.
Competent in completing personal and business account transactions, open accounts, and process various types of loan applications.
Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise.
Participate, support, and lead in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and handling escalated member concerns for newer Relationship Specialists.
Exemplify VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Lead by example through community service supporting the VyStar brand.
Demonstrate excellent verbal and written communication skills.
Manage opening and closing procedures as needed.
Train and mentor newer Relationship Specialists.
Promote and lead branch initiatives.
Proactively identify ways to improve employee and member experiences.
Provide training and coaching for newer Relationship Specialists as needed.
In partnership with the ABM and BVP, conduct team huddles and weekly sales meetings.
De-escalate member and employee issues as appropriate.
Manage branch operations in the absence of the ABM and BVP.
Handle escalated, urgent, and emergency situations in the absence of the ABM and BVP.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred
EXPERIENCE
2-3 years' experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations, and making referrals is required, preferably with a financial institution.
Previous leadership experience preferred.
KNOWLEDGE, SKILLS & ABILITIES
Proven top performance track record.
Demonstrated sales and/or sales leadership.
Possess strong verbal and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Proficiency in asking probing questions & making recommendations.
Exercise critical thinking skills in resolving escalated issues or deescalating concerns.
May assist branch leadership as needed.
Works to attain expert user status on credit union systems, applications, products, and services.
Successful partnership will cross referrals to all business lines.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
$41k-45k yearly est. Auto-Apply 16d ago
Customer Relations Specialist
Service Pros Auto Glass
Service representative job in DeLand, FL
Job Description
Customer Relations Specialist - Deland
Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service - all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.
What You'll Do:
Engage customers in the service drive and identify windshield replacement needs.
Educate and guide customers through their options and next steps.
Build strong relationships with service advisors, managers, and technicians.
Encourage dealership referrals and hit daily/weekly sales goals.
Schedule and coordinate on-site glass services.
Keep accurate records of leads, interactions, and completed jobs.
Represent the company with a professional, positive attitude.
What Makes You a Great Fit:
Experience in customer service or sales is a plus, but not required.
Strong communication and people skills.
A self-motivated, proactive approach - you enjoy taking the lead.
Team-oriented mindset with a friendly, professional appearance.
Valid driver's license and reliable transportation.
What We Offer:
A fun, energetic, team-first culture
Ability to earn $1000 - $2500 per week
You are
paid on a weekly basis
Promotion from within and clear growth paths
Ongoing training and development
Team events, company outings, and a culture that celebrates wins
How much does a service representative earn in Daytona Beach, FL?
The average service representative in Daytona Beach, FL earns between $19,000 and $40,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Daytona Beach, FL
$28,000
What are the biggest employers of Service Representatives in Daytona Beach, FL?
The biggest employers of Service Representatives in Daytona Beach, FL are: