Patient Services Representative
Service representative job in Wakefield-Peacedale, RI
Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.
Description
The Lead Patient Service Representative is the point person for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring positive and efficient patient experience while adhering to patient confidentiality and privacy regulations.
Duties And Responsibilities
Patient registration, scheduling, data entry and processing.
Educates patients regarding benefits and collects patient payments, at point of service.
Complete and accurate management of patient data in practice management system.
Verify health insurances and obtain referrals.
Organize and maintain medical records.
Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
Must have a clear understanding of company policies including the company manual.
Requirements
Knowledge, Skills, and Abilities:
Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs and strives to exceed their expectations.
Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement.
Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
Education
High School Diploma or equivalent preferred
Typical Physical Demands
Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
Ability to see, hear, and speak with sufficient capability to perform assigned tasks
Driving independently to other facilities
Our Full-time Employment Package Offers
Medical, dental, and vision insurance begins first day of the month following date of hire
FSA and HSA
Paid long-term disability (LTD)
Paid LIFE and AD&D insurance
Paid Time Off (PTO) and holidays
401k Plan
Competitive salary
Career growth and leadership development
We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.
Customer Accounts Advisor
Service representative job in Cranston, RI
The salary range for this role is $16.25 to $17.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Client Services Associate
Service representative job in Newton, MA
BAYADA Home Health Care is seeking a full-time Client Services Associate to join our Auburndale, MA Pediatrics home care team. Through hands-on experience, Client Services Associates at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager.
Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career and learn the business? We're BAYADA Home Health Care and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities:
Focused on assisting the manager in delivering and coordinating client services
Support the team with onboarding new hires and maintaining employee personal files and compliance.
You'll help lead field staff in providing quality home care while increasing your office's caseload through long-term relationship building with clients, referral sources, payors and community organizations.
Sharing responsibility for your team, you'll develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).
Qualifications:
Four year college degree (prior health care, home care and recruiting experience a plus)
A demonstrated record of strong interpersonal skills and goal achievement
Ambition to grow and advance beyond current position
Strong PC and communication skills (including solid phone marketing & data entry ability)
Competitive compensation package:
Salary range: $44,000- $46,000 based on experience.
Why you'll love BAYADA:
BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
Award-winning workplace: proud to be recognized by
Newsweek's Best Place to Work for Diversity
Newsweek's Best Place to Work for Women
Newsweek's Best Place to Work (overall)
Newsweek's Best Place to Work for Women and Families
Glassdoor Best Places to Work
Forbes Best Places to Work for Women
Weekly pay
Work life balance: Monday-Friday 8:30-5pm hours
AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
Check out our blog:
Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
To learn more about BAYADA Home Health Care benefits,
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Inbound Sales Representative ($60k+)
Service representative job in Warwick, RI
#IND123
Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year-with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.
Inbound Sales Representative
Inbound Sales Consultant
Location: Warwick, RI 02886
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $20.70 per hour
Commission is monthly
Type: Direct hire
Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST
Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks
Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.
Job description
Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):
Number of policies converted - Successfully binding new insurance policies.
Total premium converted - The dollar amount of premium generated from sales.
Unplanned shrink - Minimizing time away from taking calls to ensure productivity.
Cross-sell performance - Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets
Nice to have:
Bachelor's Degree
P&C License
Salesforce
Requirements:
Must have (1)+ years of sales experience in retail, hospitality, other industries
Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
Must have professional verbal and written communication skills with strong sales acumen.
High school diploma or equivalent
Background check required
Education verification required
Customer Development Representative
Service representative job in Brockton, MA
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Liaison Officer -Worcester ( Cape town)
Service representative job in Worcester, MA
Dis-Chem Pharmacies (CJ Sales) requires a Customer Liaison Officer at our Worcester office in( Cape town ). Act as a liaison and provide product/ services information and resolve any concerns that our clients/ suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Minimum Requirements…
Essential:
* Grade 12 / Matric or Senior Certificate
* Post Basic Pharmacist Assistant Qualification
* Minimum of 2 - 5 years relevant experience in customer service
Advantageous:
* Relevant Business Development qualification
* SAP Experience, Unisolve and EWM. Specialised Hospital and Surgical experience
Job Specification…
Pharmacy Council:
Perform the following services or acts under the direct personal supervision of a pharmacist:
* the sale of Schedule 1 and Schedule 2 medicines or scheduled substances;
* o the distribution and control of stock of Schedule 1 to Schedule 6 medicines or scheduled substances;
* o the ordering of medicine and scheduled substances up to and including Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance;
* o the reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist;
* o Give accurate instructions to the customers regarding the correct use of medicine supplied.
Product sourcing:
* Optimise sourcing procedures to attain maximum efficiency.
* Use sound ethical negotiation strategies and secure profitable deals.
* Generate and implement efficient sourcing and procurement management strategies.
* Assess supplier performance and supply chain risk to avoid customer disruption by developing alternative suppliers/ materials.
* Liaise between suppliers, manufacturers, relevant internal CJS Team and customers.
* Liaise directly with the warehouse to ensure orders are prioritised.
Stakeholder relationships:
* Represent the company well at all times in line with the mission, vision and values.
* Actively develop, nurture and grow meaningful supplier relationships.
* Ensure a high standard of care and best practice is being delivered to the customer/ suppliers.
* Ensure speedy resolution of client complaints and recommend solutions to the business unit to assist in identifying better ways of providing a service.
* Undertake customer satisfaction research to identify customer's experience.
* Obtain and evaluate all relevant information to handle product and service inquiries and assess customers' needs to achieve satisfaction.
* Build sustainable relationships of trust through open and interactive communication.
* Use customer and store feedback to improve future customer service.
* Re-launch initiative to increase customer satisfaction.
Customer Service:
* Manage large amounts of inbound and outbound calls in a timely manner.
* Create orders in time, to meet cut-of and delivery timelines.
* Keep record of communication to internal and external stakeholders about orders and progress.
* Handle complaints about unfulfilled orders.
* Follow communication "protocols" and turnaround times, when handling different customer queries.
Reporting & Administration:
* Provide feedback on the efficiency of customer service process.
* Log all resolved and unresolved queries on a daily basis for reporting purposes.
* Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a longer term solution is provided.
* Compile reports on relevant products and their sales, quality and feedback.
* Liaise with various stakeholders to discuss sales performances and act accordingly.
* Present new ranges to senior managers on a regular basis.
Competencies
Essential:
* Prior medical product knowledge (Wholesaler/ Hospital and Supplier). Have extensive and operational knowledge to assist in resolving customer queries.
* Develops fresh ideas that provide solutions to all types of workplace challenges. Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Identifies cause and effect relationships and comes up with appropriate solutions. The ability to comprehend, to understand and profit from experience.
* Builds constructive working relationships characterised by a high level of acceptance, cooperation, and mutual respect. Addresses customer questions in a timely manner. Ensures products and services comply with customer requirements. Streamlines procedures based on customer feedback. Develops customer satisfaction surveys, analyses results, and makes necessary improvements.
* Diligently attends to details and pursues quality in accomplishing tasks. Recognises the need for procedures and follows relevant procedures
* Reaches deals or compromises. Changing a person or group's attitude or behaviour toward something by using written, spoken or visual tools to convey information, feelings or reasoning or a combination thereof. Formally delivers information to groups.
* Using data in the form of numbers to analyse concepts.
* The ability to recognise and acknowledge when you make a mistake.
* Generates ideas for improvement, takes advantage of opportunities and suggests innovations. Does more than required. Focuses on results and desired outcomes and how best to achieve them. The degree to which an individual is comfortable with uncertainty, unpredictability, conflicting directions and multiple demands. A feeling of trust in one's abilities, qualities and judgement. Displays an ongoing commitment to learning and self-improvement.
Special conditions of employment:
* South African Citizen
* MIE, clear criminal and credit
* Driver's licence and own reliable transport
Remuneration and benefits:
* Market-related salary
* Medical aid
* Provident fund
* Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
Call Center Operator II
Service representative job in Boston, MA
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures - including HACCP program. 20. Perform all other duties as assigned
Qualifications
1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$18.22 - $26.06/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyAuto Customer Service Reps, $17/hour + Commission
Service representative job in Boston, MA
700 Morrissey Boulevard, Boston, MA 02122
BDC / Inside Sales Representative / Business Development$17 per Hour | $30+ Opportunity with Weekly-Paid Commissions Leads ProvidedProven Experience in Inside Sales or a Related Field Is Preferred but Not Required
In-Person, Full-Time Position
Walk-in Applicants are Welcome!
Career Advancement is Encouraged Here!
Tasca Toyota of Boston operates a busy, high volume Toyota dealership in a major metro marketplace. We compete to be one of the top Toyota dealerships in all of New England.
Are you currently working in Customer Service or Inside Sales?
Do you have experience working with people over the telephone, email and text?
Then join us at Tasca Automotive Group and be part of a team that drives success!
If you are driven by results and eager to make an impact in the automotive industry, we invite you to apply today and join the Tasca Automotive Group family!
If you are passionate about automotive sales and eager to grow your career with a reputable company, we invite you to explore this opportunity.
Summary:
We are seeking an Inside Sales Representative to join our dynamic team. In this role, you will be responsible for driving sales through effective communication and relationship-building with potential customers. Your contributions will be vital in enhancing our customer experience and achieving our sales targets.
Benefits:
$17 hour | $30+ opportunity with weekly paid commissions.
Leads provided
401(k) matching
Health and Dental insurance with 50% company participation.
Paid vacations and sick days
Employee discount
Excellent working conditions with an opportunity to be an integral part of a growing organization
Responsibilities Inside Sales Representative:
Engage with potential customers through outbound call, email and text.
Identify customer needs and provide solutions.
Maintain accurate records of customer interactions and sales activities.
Collaborate with the sales team to develop new business.
Provide exceptional customer service to ensure 100% satisfaction.
Stay informed, educated and knowledgeable on the product.
Requirements:
Proven experience in inside sales or a related field is preferred but not required.
Strong communication skills with the ability to build rapport with customers.
Language diversity is a plus: Spanish, Vietnamese, Chinese Mandarin.
Ability to work independently and complete daily outreach.
A passion for the automotive industry is highly desirable.
Dependable, looking for a good solid job and willing to show up as scheduled.
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Ambulatory Service Representative, Tri River Family Health Center, 40 Hour, Days
Service representative job in Uxbridge, MA
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Exemption Status:
Non-Exempt
Hiring Range:
$20.94 - $33.59
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
0830-1700
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10022 - 4010 Clinic Administration
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs
II. Major Responsibilities:
1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Position Qualifications:
License/Certification/Education:
Required:
1. High School Diploma.
Preferred:
1. Associate's or Bachelor's degree.
Experience/Skills:
Required:
1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
2. Requires the ability to use specialized applications software and computer systems.
3. Necessitates individuals who are multifunctional and able to work under stressful situations.
4. Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1. Knowledge of business office procedures and medical terminology/procedures preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a patient care environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
Auto-ApplyWelcome Center Representative
Service representative job in Boston, MA
Department
Center Staff
Employment Type
Part Time
Location
Menino YMCA
Workplace type
Onsite
Compensation
$16.50 - $17.00 / hour
Reporting To
Aaliyah Malone
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Client Specialist
Service representative job in Boston, MA
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
Reservationist
Service representative job in Boston, MA
Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone.
Respond to all customer requests and questions
Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.
Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests.
Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers.
Will have at least 1 year of prior restaurant experience, fine dining preferred
Friendly, welcoming, and personable
Basic knowledge of Microsoft Office
Excellent written and verbal skills
Comfortable in a high-volume, fast-paced environment
Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
Account Service Representative
Service representative job in Boston, MA
Residency Requirement
Employees must be Boston residents on their date of hire and for the duration of their
employment subject to BWSC policies and collective bargaining agreements.
Performs general administrative and customer service duties and all other related work in order to fully support the daily operations of the Account Services Department within the Commission; ensures organizational efficiency in the application of prescribed policies, procedures, and methods.
Responsibilities
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters.
Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications.
Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures.
Prepares and process forms and correspondence.
Types, files, coordinates, and maintains various manuals and automated filing systems.
Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases.
Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases.
Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns.
Processes all meter reading activity reports and billing information using system software.
Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments.
Transmits and receives information and instruction via radio and telephone. Opens and closes work orders.
Answers telephone and directs calls using automated switchboard equipment.
Performs similar or related work as required, directed or as situation dictates.
Qualifications
Recommended Minimum Qualifications:
Education, Training and Experience:
High School Diploma or equivalent required. One to two (1 - 2) years of customer service or similar experience, preferably in the public sector working with local government. Any equivalent combination of education, training, and experience.
Knowledge, Ability and Skill:
Knowledge:
Familiarity with basic office procedures; working knowledge of MS Office applications including Outlook; working knowledge of departmental policies and procedures.
Ability:
Communicate effectively and tactfully with staff and the public; compose correspondence; prioritize and complete multiple tasks at one time with frequent interruptions; operate a computer with intermediate MS Office skills; manage databases as required by the position; create spreadsheets and maintain records; use telephone system.
Skill:
Excellent customer service skills; strong organizational skills; skills in all of the above listed tools and equipment.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to work at a desk and is regularly required to convey information to employees and the public and move about inside the office to access file cabinets and office machinery. The employee must occasionally lift and/or move objects weighing up to 10 pounds, such as supplies, folders, and books. Certain tasks require the ability to view computer screens for extended periods of time.
Supervision:
Supervision Scope:
This position performs various duties requiring a thorough knowledge of departmental operations and the ability to complete assigned tasks according to established procedures and protocol.
Supervision Received:
Works under the general direction of the Supervisor of Collections/Customer Services and in accordance with applicable Massachusetts General Laws, city policies and relevant state, federal, and local regulations and standards. Follows established work plan and completes work in accordance with established departmental policies and standards; issues are referred to supervisor.
Supervision Given:
None.
Job Environment:
Work is performed under typical office conditions; work environment is moderately noisy.
Operates computer, calculator, copier, facsimile machine, and other standard office equipment.
Contacts are by phone, through correspondence, and in person; they generally consist of an information exchange dialogue, discussing routine and semi-complex issues.
Errors could result in delay of department services and have legal and/or financial repercussions.
Affirmative Action/Equal Employment Opportunity Employer
Auto-ApplyHR Service Center Representative - Junior
Service representative job in Framingham, MA
Requirement: •High School Diploma or equivalent experience •Bachelors preferred •1-2 years of related experience preferred •Ability to multi-task and work in a fast-paced environment •Strong communication, organizational and interpersonal skills •Exceptional customer service and follow-through skills
•Ability to maintain confidentiality and apply privacy requirements.
•Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
•Knowledge of HR policies, procedures, and systems
•Experience working on a team, and remaining flexible
•Knowledge retention and recall
•Self-sufficient utilization of resources
•Ability to work under pressure
Welcome Center Representative
Service representative job in Plymouth, MA
he Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various clerical duties.
The Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, increased program participants as OCY volunteers and contributors, high staff and member satisfaction, and retention of members.
The Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility. S/he will understand and model the Activate America initiative. The Representative will emphasize fun, and make the OCY a happy place with positive relationships.
JOB FUNCTION:
1. Program/Department Responsibilities
Service Skills:
a. Follow the staff dress code for position.
b. Greet members and guests.
c. Show interest in their concerns
d. Know members' names and use them in their presence.
e. Ask “satisfaction questions” about program and service.
f. Listen to suggestions and respond promptly.
g. Address complaints/concerns immediately.
h. Provide information on facility, services and programs.
i. Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.
j. Serve as a liaison between members and program supervisors.
k. Answer telephones.
l. Be alert to safety factors and potential hazards.
m. Look for ways to improve performance.
Relationship Skills:
a. Make members feel comfortable and at ease.
b. Be open, friendly and approachable to members.
c. Initiate interaction with and between members.
d. Ask about family, job, hobbies, get to know them personally.
e. Ask about the goals: progress and satisfaction.
f. Introduce members to other members and staff.
g. Invite members to participate in programs.
Member Involvement Skills:
a. Be knowledgeable about program areas and share information with members.
b. Be knowledgeable about the OCY, its programs and policies.
c. Encourage participation in facility and program orientations.
d. Be informed and up-to-date on latest developments in your field.
e. Acquaint members with other OCY programs and benefits.
f. Recommend participation in a variety of programs.
g. Be able to articulate the OCY's mission, value and benefits.
2. Supervision of Personnel - None
3. Fiscal Responsibility
Receipt money transactions and program enrollments.
Responsible for closing at end of shift, including reconciliation.
4. Facility/Housekeeping Responsibility
Responsible for a neat, clean and organized front desk area.
5. Interdivisional/Community/Volunteer Responsibility
Ask members to contribute to Annual Campaign.
Be informed about volunteer opportunities and be able to articulate the role and importance of volunteer
Reservationist
Service representative job in Quincy, MA
Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: * Competitive compensation package of minimum $20.00/hour - Maximum $21.00/hour
Benefits include:
* Vacation: minimum of two (2) weeks
* Sick days: 5 days
* Holidays: 12 days; 8 standard, 4 floating
* Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Responsibilities:
+ Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
+ Following the established script to ensure proper trip bookings
+ Checking eligibility status of customer and trip(s) being requested
+ Verifying that trips are within the service area using available tools
+ Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
+ Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
+ As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch
+ Working with dispatchers and schedulers to resolve any issues, including recording of denials
+ Other duties as required
Qualifications:
+ High school diploma or equivalent, such as GED, required
+ 2 years reservationist or customer service experience preferred.
+ Computer literate
+ Excellent communication and listening skills
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Must be able to work flexible schedules as needed
+ Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Herefor CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6756
Pay Group: NCD
Cost Center: 601
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
Cruise & Resort Reservationist
Service representative job in Boston, MA
Do you enjoy helping others plan unforgettable getaways? As a Cruise & Resort Reservationist, you'll guide clients in booking cruises, all-inclusive resorts, and holiday packages while enjoying perks and flexibility yourself. This role is ideal for those who love organisation, customer service, and the excitement of the hospitality industry.
Requirements
Assist clients with reservations for cruises, resorts, and holiday packages
Research destinations and offers to provide the best recommendations
Share insider access to exclusive deals and perks
Support clients from booking through their return home
Expand your expertise with supplier training and certifications
Benefits
Earnings based on performance with no income cap
Complimentary perks and discounts for your own getaways
Flexible schedule designed around your lifestyle
Ongoing mentorship and access to top-tier hospitality suppliers
Auto-ApplySecurity Operations Center Operator
Service representative job in Boston, MA
The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.
PAY TRANSPARENCY/COMPENSATION:
$28.00 per hour
RESPONSIBILITIES:
Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
Communicate verbally or in writing in a clear and concise manner while in stressful situations.
Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation.
Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
Maintain a log of all rotating shifts' activities including notifications from security partners.
Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
Take responsibility for assigned tasks.
Other services and support as needed.
QUALIFICATIONS:
High school graduate or equivalent
Minimum of two years of experience working in a security environment or dispatch center
Proficiently speaks and writes English
Proficient in English composition
Must be able to sit or stand for long periods of time without debilitating discomfort
Preferred Qualifications and Skills
College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
Proper radio transmission experience
Served in the Military, Law Enforcement, Government, or Private Security
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
Working Conditions:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
Physical Requirements:
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.
Financial Services Representative
Service representative job in Hudson, MA
The Mobile Banker position requires the ability to travel to any of the nine branches in our network including Hudson, Marlborough, Westborough, Framingham, Leominster, Shrewsbury, Northborough and Clinton. Experienced relationship bankers will be considered for higher level positions.
Overview:
Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Banks mission of being a dedicated and responsible corporate citizen.
Other Responsibilities:
Perform related and unrelated duties as may be required.
Requirements:
High School diploma or equivalent.
Minimum of one year experience in a cash handling, customer service, administrative, or related role.
Previous banking experience strongly preferred.
Strong customer service, communication, problem solving and organizational skills.
Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency.
Understanding of basic social media concepts and willingness to incorporate into retail banking culture.
Previous experience with MS Office applications and the ability to adapt to new software systems.
Schedule will include extended and/or weekend hours.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Compensation details: 20-22 Hourly Wage
PI94b6cbbb29e0-31181-39254841
Welcome Center Representative
Service representative job in Boston, MA
Department
Center Staff
Employment Type
Part Time
Location
Dorchester YMCA
Workplace type
Onsite
Compensation
$16.50 - $17.00 / hour
Reporting To
DaVan Johnson
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.