Service representative jobs in Fort Wayne, IN

Additional Job Description Nalco Water, an Ecolab Company, seeks a Territory Service Representative to join its industry leading sales and service team. You'll be responsible for partnering with Sales Representatives on executing service plans in district accounts, and in addition, will grow revenue and profit for your own existing territory. This role will expand your responsibilities towards a career in technical sales. You'll develop a consultative sales approach and will build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers. What's in it For You: You will join a growth company offering a competitive base salary, bonus structure and benefits A company vehicle and cell phone A long term, advancing career path in service, sales or management Access to the industry's most innovative training programs A culture that values safety first, including training and personal protection Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments What You Will Do: Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans Support current customers, in your own defined territory, to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales Develop strong relationships with key stakeholders in your territory and in district accounts you support Generate and execute sales plans in your existing customer base and with prospective customers to meet defined profit increase goals. Provide technical support to customers; identifying and resolving customer challenges, escalating as required Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels Actively sell and support Nalco innovations and technology in both your own assigned territory and in the strategic district accounts where you provide service support to other District Sales Representatives Territory/Location Information: This position is based in Fort Wayne, Indiana As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you're prepared to solve any customer problem. Training programs are held in the field and at Nalco Water Headquarters in Naperville, IL; travel is arranged and paid for by Nalco Water. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications. Minimum Qualifications: 2 years of technical sales or field sales support experience Possess a valid Driver's License and acceptable Motor Vehicle Record Immigration sponsorship is not available for this role Preferred Qualifications: Must have a strong mechanical aptitude Bachelor's degree in business or STEM Fields Water treatment or specialty chemical industry experience Working knowledge of boilers, cooling towers, and wastewater treatment systems About Nalco Water: In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers Annual or Hourly Compensation Range The total Compensation range for this position is $66,000-$99,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Allen County Job Descriptions COURT SERVICES REPRESENTATIVE Department: Superior Court - Family Relations Division FLSA Status: Nonexempt Classification/Level: B4 Date Last Reviewed: 5/2023 Under the direction of the Administrator of CHINS, the Court Services Representative is responsible for facilitating, scheduling, and executing essential functions of the Family Relations Division, in particular the intake and resolution of domestic relations, adoption and Children in Need of Services (CHINS) abuse/neglect cases. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position. ESSENTIAL FUNCTIONS: Responsible for receiving pleadings and issuing court orders as authorized by the Judge on domestic relations and adoption cases. Reviews adoption cases for accuracy and completeness of paperwork to ensure that files are ready for final hearing. Enters orders related to cases filed in the Family Relations Division, including findings, notices, letters and related correspondence into statewide software applications. Responsible for conducting abuse and neglect case facilitations in compliance with local trial rules and in coordination with initial and dispositional hearing schedules. Coordinates Alternative Dispute Resolution services in Domestic Relations cases, including the development and maintenance of the court's civil arbitration program. Coordinates self-represented litigant services in Domestic Relations cases, including operational coordination of the court's self-represented litigant clinic. Assists in scheduling dependency/domestic relations and adoption cases for three judicial officers. Prepares memos, letters, statistical reports and other department correspondence. Responsible for assisting the public, answering telephones and returning calls, performing scheduling tasks, and accessing court case files. Coordinates the court's Mental Health Track, Family Court Project and other court improvement programs. Participates in special events that contribute toward public awareness of and utilization of Court services, including Adoption Day, pro se days, mediation days, CLE training and Conference on Youth. Performs all other duties as assigned, including overtime as required. REQUIREMENTS: High School Diploma or GED with specialized training beyond High School in Paralegal or Criminal Justice Fields and more than one year of court related experience Ability to pass applicable Indiana Supreme Court and case management certifications in order to use INCite, Odyssey, and Quest Case Management Systems Familiarity with intake of pleadings and issuance of notices, pleading and certain court orders in order to assist litigants and attorneys with the filing and processing of accurate pleadings Familiarity with Indiana Code Title 31/CHINS, adoption, paternity, dissolution and child support, as well as court policies and procedures governing domestic relations filings REQUIREMENTS: (continued) Understanding of federal, state, and local trial rules and statutes governing CHINS and domestic relations case processing and scheduling Strong computer skills with the ability to use Microsoft Office and other job related software Ability to use computer, court recording equipment, copier, scanner, fax and other job related equipment Familiarity with electronic document production and filing techniques Ability to type at least 40 WPM DIFFICULTY OF WORK: The Court Services Representative performs work that is moderately complex when receiving pleadings and issuing court orders as authorized by the judge. Understanding of court policies, procedures and federal and state statutes related to CHINS, domestic relations and adoption cases in order to review cases for accuracy and completeness of paperwork. RESPONSIBILITY: The Court Services Representative performs work that requires some analysis and judgment when conducting abuse and neglect case facilitations and reviewing domestic relations cases. Errors in work are not immediately apparent, but are revealed through adverse effects on subsequent operations. PERSONAL WORK RELATIONSHIPS: The Court Services Representative maintains frequent contact with other County employees, personnel from related government and social agencies, and members of the general public when facilitating, scheduling and executing essential functions of the Family Relations Division. WORKING CONDITIONS: The Court Services Representative works in and out of an office setting with frequent sitting and the ability to move about freely. Frequent lifting of up to forty pounds and some bending, pushing/pulling loads, reaching overhead and kneeling is required. Frequent mental/visual effort and detailed inspection exist and very frequent typing, attention to detail, monitoring of equipment and proofreading is to be expected. SUPERVISION: None LICENSING: None IMMEDIATE SUPERVISOR: Administrator of CHINS HOURS: 8:00 am - 4:30 pm; 37.5 hours/week; overtime as required EEO CATEGORY: 0106 WORKERS'S COMP CODE: 8820

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description SUMMARY As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. * Respond promptly to customer inquiries via phone, email, or CRM system. * Provide product information, pricing, and order status updates. * Collaborate with production, shipping, and technical support teams to resolve customer issues. * Document and track customer interactions in the company's CRM system. * Monitor account activity and identify opportunities for improved customer experience or process efficiency. * Support sales initiatives by assisting with quotes, returns, and product availability checks. * Maintain an up-to-date understanding of KMC Controls products, systems, and services. Position Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field. * Associate degree in Business Administration, Communications, or related field; or equivalent experience. * Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment. * Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners. KMC is dedicated to: * Building automation solutions that are easy to purchase, install, and use * Providing open, secure, and scalable systems * Facilitating reductions of energy consumption and operating costs * Increasing occupant comfort and productivity Our Mission Innovative and intuitive solutions; responsive and supportive people. Our Vision KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees. Made in the USA KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Hendrickson is a supplier of truck suspension systems and components as well as an aftermarket supplier for various truck components to the heavy-duty vehicle market. Hendrickson has a fantastic opportunity for a Technical Service Warranty Representative in our facility just North of Fort Wayne, IN located in Kendallville, Indiana. Position Purpose: Lead the administration, reporting and interpretation of warranty claim data. Interface directly with the OEM customers to review & resolve any warranty claims or trends. Support warranty, vendor recovery, and service programs to enhance our products in the field. Essential Functions: * Process warranty claims in a timely manner (30 days from receipt). Ensure timely payment of warranty claims to OEM's. Provide warranty coverage support to external (and internal) customers via various communications. * Maintain a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance, with special emphasis on the Hendrickson Truck product line. Prepare reports to track product performance with regards to volume and budget. * Analyze warranty data and identify, document, and communicate warranty trends and provide information to appropriate departments. Facilitate coordination of communications among various departments such as Engineering, Purchasing, Production, and Sales to resolve warrantable issues and to facilitate continuous improvement of product quality and reduce warranty expense. * Conduct failure analysis on returned warranty parts to validate warrantable claims. Provide suppliers with failed components and initiate failure analysis dialog with suppliers to facilitate vendor recovery. * Build customer relations with OEM warranty personnel including periodic warranty reviews, phone contact and trips to OEM's to further establish and maintain communication in the warranty department. * Facilitate the 8D process with respect to product failures occurring in the warranty time frame as necessary to resolve product problems. * Travel and investigate claims as needed to diagnose and resolve warranty related issues by providing product support via appropriate cross-functional departments to incorporate corrections into production. Education/Training and Qualifications: * Bachelor's degree preferred, associate's degree or equivalent experience required. * Excellent oral and written communication skills. Background in verbal and a heavy emphasis on written communication with customers and sales personnel. * Experience in warranty programs and vendor recovery. * Experience in failure analysis. * Experience in Excel and Statistics. * Experience in training of customers and company personnel concerning warranty and vendor recovery. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Your mission is to deliver world-class customer success and support to Byrna's dealer network, working alongside our sales team, to be a point of contact for product knowledge, order fulfillment, technical troubleshooting, and relationship management. You are the voice of Byrna to our dealers-ensuring they feel confident, equipped, and valued so they can successfully sell and support Byrna products to end users. Only those passionate about dealer enablement and proactive partnership need apply. Key Job Functions * Serve as the dedicated success and support contact for assigned dealers via phone, email, dealer portal, online chat, and occasional in-person or virtual meetings * Onboard new dealers with product training, marketing assets, order processes, warranty policies, and best-practice selling guidance * Resolve dealer inquiries or concerns regarding product issues, shipping, credits, and returns-escalating to supervisor or cross-functional teams when needed * Troubleshoot Byrna products with dealers and their customers, providing technical guidance, replacement parts coordination, or RMA processing * Process credit authorizations, refunds, and warranty claims in partnership with accounting and manufacturing * Collaborate onsite with Byrna's manufacturing and logistics teams to verify order accuracy, expedite shipments, and resolve fulfillment discrepancies * Track and document all dealer interactions in CRM for auditing, reporting, and continuous improvement * Deliver feedback reports on recurring dealer pain points, training gaps, or product issues to inform internal improvements * Host quarterly dealer success check-ins and contribute to dealer newsletter content * Proactively audit dealer webpages, social media and other advertising outlets for MAP violations. Experience / Education Qualified candidates must have experience in a high-functioning customer service-related environment. Other requirements include: * Stellar relationship-building skills with an overwhelming desire to empower dealers and grow their business * Highly organized with strong project management and follow-through * Proficiency in CRM systems (e.g., Salesforce, Zendesk), ERP Systems (NetSuite), and Microsoft Office * Excellent oral and written communication skills; ability to train and present virtually or in person * Strong listening, comprehension, and de-escalation skills under pressure * Conversational, patient, confident, and positive-even during high-stakes situations * Technical aptitude to troubleshoot mechanical and electronic products * Bachelor's degree or equivalent work experience Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

Community State Bank is seeking a Part-Time Client Service Specialist (approx. 20-25 hours per week) to join our dynamic Retail Banking team at our Fort Wayne, Indiana branch. Candidates must have open availability to work Monday through Friday from 8am to 5:30pm and Saturdays from 8am to 12:30pm. Saturday shifts are on a rotation. Prior customer service and cash handling experience is preferred; prior banking experience is helpful but not required. Starting pay is $17.00 per hour. Full job duties are listed below. Part-time employee are eligible for paid holidays, paid time off, paid parental leave, 401(k) and ESOP retirement benefits, and certain voluntary supplemental benefits. Apply today to see why CSB is a great place to work! Job Title: Client Service Specialist Trainee Reports To: Client Service Manager Supervises: None Division: Retail FLSA Classification: Non-Exempt Pay Rate: Hourly Position Purpose: The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries. Job Requirements Education: A high school diploma or equivalent required. Experience: No banking experience required. Customer service and cash handling experience preferred. Skills: Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed. Essential duties include, but are not limited to: CSB Cultural Expectations Commit to learning, integrating, and modeling CSB's ‘I CREATE' core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality Align to bank-wide vision, mission, and business objectives Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies General Job Duties Practice an exceptional standard of client service/hospitality Maintain a “client first” approach for both external and internal customers Create an observably positive experience for clients Work with teammates to create a collaborative environment in serving the customer Support and celebrate teammates' growth Adhere to schedule (timeliness) Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement Be willing to ask questions in order to balance the risk to the bank and meeting customer needs Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues Exhibit a willingness to ask for help when necessary and offer it when needed Learn all basic client service transactions, including deposits, withdrawals, payments, cashier's checks, money orders, check cashing, etc. Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc. Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date Physical Demands Frequent sedentary work that primarily involves sitting/standing for extended periods Frequent repetitive motions that include the hands and/or fingers Constant reaching with hands and arms Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone Constant written and verbal communication with others to exchange information Constant state of awake and alertness Occasional stooping, kneeling, or crouching Frequently speaking and listening to coworkers and clients both in person and on the phone Constant in-person attendance at job site Occasional travel to a branch or client location Occasional lifting of up to 25 pounds Occasional exposure to adverse weather conditions Constant exposure to moderate office noise levels in a group setting Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Wayne area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)

The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization. NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!! ESSENTIAL RESPONSIBILITES: Ensures Quality of Care and Exceptional Customer Service through: Patient Communication Management Greet patients in a friendly, professional manner using proper telephone etiquette Follow up on missed and cancelled appointments Triage patient's needs to schedule appropriately Patient Education Provide patient education on the purpose and expectations and expectations of their appointment Make patients aware of insurance eligibility Ensures Practice Success throughout each patient encounter through: Appointment capture Effective schedule management and optimization Data Collection and Accuracy: Collecting and entering thorough demographic data and verify its accuracy. This is a call center - medical environment EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Previous medical office experience is preferred COMPETENCIES: Polite, professional, and courteous. A focus on the provision of quality care and service excellence. Proficient in EHR, including proven competency in accuracy of data entry. Proficient with optometric medical terminology. Recognition of the exam process and the ability to record exam details. Ability to effectively communicate in person, by phone, and in writing. Superior organizational skills and attention to detail. Dependable and self-motivated. Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment ENVIRONMENT AND PHYSICAL DEMANDS: Physical Activity: Talking, Hearing. Physical requirements: Sedentary work. Involves sitting most of the time. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. PERSONAL DEVELOPMENT: Staff members are required to meet training expectations within the initial 90-day probationary period. Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.

Sailrite is a fabric and sewing supplies store specializing in fabric, sewing machines, notions, and hand tools for the do-it-yourself sewing community. At Sailrite, we're a passionate and enthusiastic crew who aim to be a helpful resource for DIYer's home, boat, patio, auto/RV and hobby projects. We encourage a can-do attitude, creativity, ingenuity, and exceptional quality in all that we do. Each team member is vital to a productive work environment, and we actively cultivate a friendly and inviting atmosphere and encourage helpful collaboration amongst our crew members. We foster an environment of respect, honesty, equality, and camaraderie Position Summary Are you passionate about creating exceptional customer experiences? Do you thrive on problem-solving, relationship building, and helping people find the perfect solutions? We're looking for a Customer Relations Specialist to join our team. In this role, you'll be the trusted point of contact for our customers, answering questions, resolving issues, and ensuring every interaction builds lasting loyalty. This is more than just a support role-it's a chance to shape customer success, promote our innovative products, and make a real impact on the growth of our business. Key Responsibilities Establish and maintain strong business and customer relationships Expedite the resolution of customer problems and complaints to maximize satisfaction. Continuously improve through feedback. Answer inquiries regarding company products using standard scripts and procedures. Monitor internal messaging systems (e.g., Slack) to assist with support issues. Respond to customer web inquiries regarding merchandise orders. Assist customers with product selection and suggest additional product options via phone, email and live chat. Document and escalate customer issues when necessary for resolution. Ensure prompt, accurate resolution of customer queries and escalating when needed. Provide accurate, timely information regarding order status and product knowledge requests. Communicate repeated service failures or customer concerns to management. Stay informed of new products, services and relevant company updates. Present, promote, quote and sell products/services to current and prospective customers. Actively upsell using solid arguments and product knowledge. Troubleshoot product-related issues as necessary. Process customer orders, changes, and returns according to policy. Partner with the sales team to meet and exceed customer expectations. Assist with planning and staffing sales exhibits and trade show events. Potential opportunity to represent Sailrite at trade shows and events. Job Qualifications High school diploma required; post-secondary education preferred. 3-5 years in customer service (call center experience is a plus). 1-3 years in sales or account support preferred. Marine industry knowledge a plus, but not required. Exceptional customer service skills with a solutions-focused mindset. Strong verbal/written communication, grammar, and attention to detail. Proficient with Microsoft Office Suite (or similar software). Quick thinker who can resolve customer inquiries effectively. Data entry speed and accuracy. What Makes You a Great Fit You're enthusiastic about the DIY lifestyle. You thrive in a fast-paced environment and approach challenges analytically. You're eager to master our products and tools to better serve customers. You can apply basic math for product recommendations and understand both imperial and metric systems. You're team-oriented, empathetic, and genuinely enjoy helping others succeed. Onsite position, remote work not available Onsite Monday - Friday 8am - 5pm

State Bank, a growing, full-service community bank, has an immediate opening for a full time SBA Compliance/Servicing Officer in our Defiance, Ohio Corporate office. Our SBA Compliance/Servicing Officer will ensure SBA Eligibility and compliance oversight, assist with SBA servicing actions, submit SBA guaranty purchase packages and liquidations, perform SBA file audits, update SBA data analytics and reporting. If you're an outgoing self-starter who is committed to providing overall exceptional service to help achieve adherence to SBA compliance and regulations, you might be a great addition to our team. We offer an extensive benefits package including competitive compensation, retirement savings plans, medical/dental/vision, company-paid life and AD&D insurance, paid time off, short and long term disability, quarterly incentives, and more! In addition, State Bank strives to give back to the community. State Bank GIVES (Gathering Individuals to Volunteer, Empower and Serve) is a Volunteer program created to provide local non-profit organizations access to State Bank employees who volunteer their time to make a difference in the lives of the people and communities we serve. Apply today! Equal Opportunity Employer

Join Our YMCA Membership Team and Help Build Stronger Communities! The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you'll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive. Why you'll love the YMCA As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household. Other perks our Y employees enjoy: Personal Development: You'll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career. Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options. Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community! Responsibilities The Jorgensen Family YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community. Connect: Build effective, authentic relationships with members. Serve: Maintain member satisfaction and communication needs personally yet professionally. Deliver: Provide friendly service to members on the phone and in the facility. Requirements Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as At least 16 years old. If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent. Reliable transportation to and from work. Demonstrates effective communication and customer service skills. Dependable, reliable, self-motivated, and able to handle stress well. Attentive to details, organized, and proficient at other clerical and computer skills. Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences. Salary: Part-time $11.85-$12.35 hourly Hours Available: Weekdays 12:00pm-3:00pm, 3:00pm-6:00pm (Rotational Weekends) Location: Jorgensen Family YMCA, 10313 Aboite Center Road, Fort Wayne, IN 46804

Ready to unlock unlimited earning potential? You will have unlimited earning potential with $25/ hour base pay and uncapped commission! Employees earn $20/hour just hitting minimum expectations and top performers earn $25/hour! As a Sales Agent you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology. * Enjoy a competitive salary, monthly bonuses, comprehensive insurance, and a 401K plan. * Benefit from sales incentives, career development opportunities, and an employee referral program. * Experience the impact of OSL's commitment to diversity and inclusion through programs like OSL Cares and WE@OSL, empowering women and fostering social change. We're innovating retail sales- join us and experience the OSL difference! Our Commitment to You - We're a dynamic, people-centric company excelling in outsourced sales for North America's top Fortune 500 firms. Proudly recognized by Deloitte as a Best Managed Company for the last 7 consecutive years, we attract passionate individuals eager to advance their careers in a supportive and growth-oriented environment. Join us at OSL, where we offer unmatched opportunities to learn, grow, and thrive. What You Can Expect Day-to-Day - * Actively engage customers regarding the wireless plans and needs. * Deliver a five-star customer service, finding the perfect solutions for every customer * Process new activations, upgrades, and sales of wireless devices and accessories * Strive to hit sales goals operating as both an individual contributor and team member What it Takes - * 18+ years of age * Motivated to increase your earnings through your personal performance * Exceptional communication skills with a high-energy, positive attitude * Fundamental working knowledge of wireless technology and trends * Full-time flexible availability * Solid sales preferred What You Bring to The Team - * You naturally build relationships and connect with people in every interaction. * Your passion for sales and winning is contagious * You're adept at establishing sales targets and knocking them out of the park. * Your can-do attitude and growth mindset ensures you're ready for success every time. Let's start a conversation - apply today at *****************. We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Ready to unlock unlimited earning potential? You will have unlimited earning potential with $25/ hour base pay and uncapped commission! Employees earn $20/hour just hitting minimum expectations and top performers earn $25/hour! As a Sales Agent you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology. Enjoy a competitive salary, monthly bonuses, comprehensive insurance, and a 401K plan. Benefit from sales incentives, career development opportunities, and an employee referral program. Experience the impact of OSL's commitment to diversity and inclusion through programs like OSL Cares and WE@OSL, empowering women and fostering social change. We're innovating retail sales- join us and experience the OSL difference! Our Commitment to You - We're a dynamic, people-centric company excelling in outsourced sales for North America's top Fortune 500 firms. Proudly recognized by Deloitte as a Best Managed Company for the last 7 consecutive years, we attract passionate individuals eager to advance their careers in a supportive and growth-oriented environment. Join us at OSL, where we offer unmatched opportunities to learn, grow, and thrive. What You Can Expect Day-to-Day - Actively engage customers regarding the wireless plans and needs. Deliver a five-star customer service, finding the perfect solutions for every customer Process new activations, upgrades, and sales of wireless devices and accessories Strive to hit sales goals operating as both an individual contributor and team member What it Takes - 18+ years of age Motivated to increase your earnings through your personal performance Exceptional communication skills with a high-energy, positive attitude Fundamental working knowledge of wireless technology and trends Full-time flexible availability Solid sales preferred What You Bring to The Team - You naturally build relationships and connect with people in every interaction. Your passion for sales and winning is contagious You're adept at establishing sales targets and knocking them out of the park. Your can-do attitude and growth mindset ensures you're ready for success every time. Let's start a conversation - apply today at *****************. We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

, WE ARE ONLY LOOKING FOR MALE CANDIDATES AT THIS TIME. is eligible for a 6% Shift Differential. Under the direction of the Shift Leader, the Detention Services Officer is responsible for maintaining the safety and security of fellow employees, juveniles and juveniles waived to the adult jurisdiction being housed in the secure detention facility of the Allen County Juvenile Center. Detention Services Officer s are also responsible for the safety of visitors and external service providers to the facility. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position. ESSENTIAL FUNCTIONS: Supervises detained juveniles and juveniles waived to the adult jurisdiction residents' daily activities such as promoting a personal hygiene routine, unit day room leisure time, linen and clothing exchanges, and daily phone privileges. Process new juveniles and juveniles waived to adult jurisdictions upon entrance to their assigned general population unit. Maintains safety and security by performing searches of detained juvenile's sleeping rooms, and common areas. Physical facility counts of all persons detained include watching tours consisting of a visual inspection of any person confined to a room every 15 minutes. All of the above is to ensure a safe and secure environment. Physically escorts and supervises all movement within the secure detention facility to the dining room for all food service; physical recreation in an indoor and outdoor environment with access to fitness equipment; organized group activities, medical staff for daily health checks, assessments and routine medication, facilitate movement to individual and group counseling as well as educational services. Effectively communicates with other facility staff, including immediate supervisors accurately via multiple methods of communication such as handheld radios, emails, phones, case management messaging system, typed documents, and work log entries. Complete incident/discipline reports concerning juveniles and provide redirection and corrective action as appropriate. Provides transportation supervision assistance to the Transportation Officer when transporting juveniles to health-related appointments. Provides backup relief by cross-training for Central Dispatch Coordinator positions. Attends staff meetings and educational workshops as required to meet minimum training requirements such as CPR/First Aid/AED, Prison Rape Elimination Act (PREA), Handle with Care Behavior Management, and suicide prevention including Columbia Scale. Oversees and participates in daily housekeeping assignments with juveniles in the secure detention rooms and common areas. Responds to emergencies in all areas of the Allen County Juvenile Center i.e., the conflict between residents where physical restraint may be required, escape attempts, or medical issues where CPR may be necessary. Maintains physical confidential juvenile files with organization and precision, ensuring proper documentation is filed accordingly. Distributes after-school snacks related to the Indiana Department of Education School Food Nutrition program and additional evening snacks. Performs all other duties as assigned, including overtime as required. REQUIREMENTS: High School Diploma or GED with one year experience working in a maximum detention facility preferred Supervisory skills needed to supervise juveniles and juveniles waived to adult jurisdictions Strong written and verbal skills including technical writing skills needed for report writing Ability to use Microsoft Office and other job related computer software programs Ability to use handcuffs, shackles, restraint chairs and shields, AED devises and hand held radios Must be 21 years of age or older Must be able to physically perform the essential functions of the job Must maintain confidentiality of all departmental records and information Valid Driver's License to provide transportation for residents and/or to operate county owned vehicles required DIFFICULTY OF WORK: The Detention Services Officer performs work that requires an understanding of, and ability to make practical application of customary practices, rules and regulations, as well as procedures and techniques that are directly relevant to the assigned guidelines. Requires application of a moderately complex of technical or specialized knowledge when supervising a detained juvenile's daily activities. RESPONSIBILITY: The Detention Services Officer performs work that requires some analysis and judgment, or selection of applicable methods and procedures when resolving conflicts between juveniles and/or adults within the center, sometimes using physical restraint. PERSONAL WORK RELATIONSHIPS: The Detention Services Officer maintains frequent contact with other County employees and potentially violent and hostile detainees regarding enforcing rules and regulations and providing information regarding the residents. WORKING CONDITIONS: The Detention Services Officer works in a juvenile center with frequent standing, some sitting and the ability to move about freely. Frequent lifting of over sixty pounds, bending, pushing/pulling, kneeling, typing, attention to detail, monitoring of equipment, detailed inspection and proofreading exist. The Detention Services Officer is sometimes exposed to dangerous equipment, extreme temperatures, chemicals and noise and frequently interacts with potentially dangerous and/or violent offenders and their families. SUPERVISION: None LICENSING: CPR/First Aid/AED Proper Restraint Techniques Valid Driver's License to provide transporation for residents and/or to operate county owned vehicles required IMMEDIATE SUPERVISOR: Shift Leader HOURS: 4/2 rotation with varying shifts averaging 40 hours per week EEO CATEGORY: 1104 WORKERS'S COMP CODE: 8833 I agree that the contents of this job description are a fair and accurate representation of the duties of this position being described. Employee Signature: ____________________________________________ Date: ____________________ Supervisor Signature: ____________________________________________ Date: ____________________

As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. Respond promptly to customer inquiries via phone, email, or CRM system. Provide product information, pricing, and order status updates. Collaborate with production, shipping, and technical support teams to resolve customer issues. Document and track customer interactions in the company's CRM system. Monitor account activity and identify opportunities for improved customer experience or process efficiency. Support sales initiatives by assisting with quotes, returns, and product availability checks. Maintain an up-to-date understanding of KMC Controls products, systems, and services.

State Bank has an immediate opening for a Full Time Deposit Services Specialist to join our team at our Defiance Corporate Office. This position will be responsible for a variety of duties related to the servicing of deposit accounts (non-posts, overdrafts, ACH activity, etc.) as well as servicing debit cards, ATM cards and credit cards. A minimum of two (2) years of retail banking experience, with specific experience in Deposit Services, is normally required. State Bank offers a comprehensive benefits package which includes: competitive wages, quarterly bonuses, paid time off, paid holidays, company-paid Short Term, Long-Term and AD&D insurance, 401(k) plan with company match, ESOP, voluntary life insurance, Aflac supplemental plans, pet insurance and more! Apply today and see what State Bank is a great place to work! Equal Opportunity Employer

Department: Allen County Community Corrections FLSA Status: NON-Exempt Under the direction of the Residential Services Officer Shift Supervisor, the Residential Services Officer is responsible for maintaining security and monitoring adherence to program rules within the ACCC Residential Services Facility. The Residential Services Officer oversees activities of facility residents, assists in maintaining the safety, security and sanitation of the facility, and monitors participant conduct to ensure compliance with all ACCC policies and procedures. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook. ESSENTIAL FUNCTIONS: Maintains interior security of the facility, including monitoring surveillance cameras and door controls. Conducts patrols and routine searches of all dormitories and searches participants for contraband. Maintains accurate accounting of all participants. Ensures compliance with facility rules and regulations, and monitors participant compliance with individual treatment plans, recording and reporting inappropriate behavior to case managers and/or supervisors as required. May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand. Documents/logs all activity during shift, noting pertinent information for subsequent shifts. Supervises and distributes meals. Ensures participants receive proper medical attention as needed and supervise work details and other activities in and around the facility, ensuring proper and timely completion. Verifies participant release from facility for work, counseling, and approved requests; checks residents in/out following prescribed procedures. Operates portable Alco Sensor and collects urine samples of same gender participants as required. Assists participants in role - playing difficult situations to achieve a more positive result. Identifies challenges quickly and efficiently facilitates the flow of information and communicates concerns to the immediate supervisors. Maintains awareness of all Residential Facility policies, procedures, and protocols, to include compliance with PREA policies. May periodically testify in court/disciplinary hearings as required. Ensures participants are treated with respect while having the ability to influence and support behavior change through Evidence-Based Practices. Attends meetings and training sessions as required. Routinely make database (SRS) entries for documentation purposes. Assist in the execution of mandatory safety drills as needed. Assist in the adherence of all food, safety and sanitation procedures are followed for the Residential Facility. Answers telephone and greets visitors as assigned, providing information and assistance, taking messages and or directing to appropriate individual or department. Reports inquiries regarding individual participants and facility activities To Residential Services Officer Shift Supervisor. Performs all other duties as assigned. Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs. Must model Pro-Social behavior at times and in all places. REQUIREMENTS: Extensive experience working in a law enforcement and/or criminal justice environment, with focus on community-based supervision preferred. Experience working in a residential environment preferred. High School Diploma or equivalent required; Associates in Criminal Justice is preferred. Previous experience with case management/supervision of criminal offenders preferred. Ability to obtain Motivational Interviewing Internal Certification. Ability to obtain Crisis Intervention Training (CIT) Certification as assigned Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification. Ability to use all assigned uniforms and/or equipment as assigned Ability to obtained required training certificates within 3 months of employment, including First Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff and Pepper Spray as assigned Must attend and successfully complete all required agency training courses, including defensive tactics as assigned Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations. Ability to recognize anti-social thinking and behaviors and to address them immediately, positively and in a non-threatening manner. Ability to work with others in a team environment and maintain appropriate, respectful interrelationships with co-workers. Ability to competently service the public with diplomacy and respect, including occasional encounters with irate/hostile persons. Ability to regularly work weekend and/or evening hours, occasionally work extended and or irregular hours. Knowledge of all local, state, and federal laws applicable to program operations. The agency subscribes to the National Institute of Corrections' Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies. Strong written and verbal communication skills. Ability to maintain strict confidentiality of all department records and information. Proficient computer skills with the ability to use Microsoft Office and other job-related software. Ability to make practical application of rules, regulations, policies, and procedures of the department. Ability to work alone under minimal supervision and with others in a team environment. Ability to property document and preserve evidence. Knowledge of evidence-based principles and practices. DIFFICULTY OF WORK: The Residential Services Officer is required to have comprehensive knowledge of program guidelines of Allen County Community Corrections (ACCC), working knowledge of all court procedures, exercising judgement to effectively assess, evaluate, and work with participants. Careful consideration is needed for unique situations and a variety of complex and significant circumstances and choices. RESPONSIBILITY: The Residential Services Officer is responsible for overseeing the internal safety and day to day operations of the living quarters with ACCC's Residential Facility. The Residential Services Officer will also be required to model pro-social behavior daily. Purpose and desired results are known, and some unusual cases and circumstances are discussed with supervisors. Work is reviewed for completeness, soundness of judgement and compliance with laws and regulations. PERSONAL WORK RELATIONSHIPS: The Residential Services Officer maintains frequent communication with other County employees, program participants, visitors to the facility and members of various governmental and social service agencies and members of the general public regarding the coordination and supervision of serious and violent felony program participants. WORKING CONDITIONS: The Residential Services Officer works predominantly in a residential community corrections facility and maintains frequent contact with program participants who have been convicted of various misdemeanor and felony offenses and may be dangerous, violent and/or abusive. There is some standing and walking with frequent sitting. Frequent mental/visual effort, attention to detail, detailed inspection and typing are to be expected. SUPERVISION: None LICENSING: Ability to obtain Motivational Interviewing Internal Certification. Ability to obtain Crisis Intervention Training (CIT) Certification. Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification. Ability to successfully complete ECMS training. Ability to successfully certify in Taser, baton, handcuffs, and use of pepper spray. Defensive tactics and CPR. Valid driver's license. IMMEDIATE SUPERVISOR: Residential Services Officer Shift Supervisor HOURS: Responsible for the operation of a 24/7/365 agency division. Minimum of 40 hours/week as assigned; some evening and weekend hours; overtime as required.