Customer Experience Associate
Service Representative job 9 miles from Fountain Valley
· Handle all customer service emails, phone calls, text and chat
· Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received
· Follow up on any issues and make sure problems are fully resolved in a timely manor
· Check web order maintenance daily to make sure all web orders are processed
· Run an open order report to ensure all web orders have been placed on pick at the warehouse
· Check shipping status daily and follow up with the warehouse on any delays
· Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly
· Come up with creative ways to enhance the customer experience
· Implement a “client book” for VIP customers and offer those customers “white glove” service
· Share relevant customer feedback with ecommerce team
· Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue
· Process Returns
QC, re-tag, re-package inventory
Qualifications:
· Full time
· Excellent communication (written and verbal) and problem-solving skills
· A passion for retail and helping customers
· Strong sales skills
· Detail oriented
· Outgoing with the ability to build rapport with the customer
· Flexibility in scheduling during peak times
*Hourly rate range $22-$24 / hour
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
Customer Service Representative
Service Representative job 30 miles from Fountain Valley
Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.
1. Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
2. Coordinate communications (both internal and external) for all aspects of customer and technical service.
3. Analyze, plan and facilitate resolutions for customer service and technical issues.
4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
9. Other duties and responsibilities as assigned by Customer Excellence Manager.
Bilingual Japanese/English Customer Service Associates (Travel) (CA/YM)
Service Representative job 24 miles from Fountain Valley
A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers' needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm]
Bilingual Japanese/English Customer Service Associate Duties:
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information.
- Research and stay up to date on Japanese market, culture, and events to provide customers with current information.
- Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation.
- Regularly analyze the results of activities and prepare and submit reports.
Bilingual Japanese/English Customer Service Associate Skills:
-Must have an AA degree or higher
-Must be able to speak, read, and write Japanese
-Must have basic PC skills
-Interest in Japanese culture is a big plus
-Excellent ability to foster great customer and client relationships
****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****
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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws. We prioritize direct applicants; third-party resumes may not be reviewed.
Customer Service Representative
Service Representative job 8 miles from Fountain Valley
We are currently seeking a highly motivated an experienced Customer Service Representative to join our team. The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers.
Position Information:
- Department: Customer Service
- Salary Grade: 301 - $23.00 - $31.0500
- Work Arrangement: Full Office in Orange, CA
Duties & Responsibilities:
- 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Maintains departmental productivity and quality standards.
- Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
- Serves as a resource for other team members.
- 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
- Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
- High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Typing speed of 35 words per minute (WPM) required.
Wholesale Customer Service Representative
Service Representative job 9 miles from Fountain Valley
A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector.
Responsibilities:
Oversee order processing and reporting through the ERP system.
Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment.
Proactively identify and resolve any order fulfillment issues or documentation discrepancies.
Troubleshoot packing challenges and generate labels as needed.
Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff.
Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk.
Requirements:
Minimum of 5 years' customer service experience in the apparel industry.
Proven experience in order entry/management and reporting.
Background in logistics with a solid understanding of warehouse operations.
Ability to multi-task and prioritize workload effectively.
Excellent team player who can adapt to various responsibilities as required.
Strong follow-up skills paired with exceptional organizational abilities.
Outstanding written and verbal communication skills.
Familiarity with wholesale apparel industry processes and ERP systems specific to apparel.
Proficiency in Microsoft Office products.
Must possess EDI knowledge.
If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!
Customer Service
Service Representative job 40 miles from Fountain Valley
Title: Customer Service Representative
Reports to: Customer Service Supervisor
About the Company
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company CULTURE is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
About the Position
Customer Service Representative will be responsible for delivering exceptional support to customers by answering inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers.
Responds to and resolves customer related issues and complaints.
Initiates customer orders by receiving and entering order details for processing.
Greets and assists any visitor, customer, applicant, that walks into our office.
Responsible for all outgoing mail, shipping packages and any incoming deliveries
Monitors open orders and ensure timely processing and shipment.
Develops, builds and expands customer base through providing quality customer service.
Observes and recommends changes that could provide a better experience for customers.
Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business.
Skill Requirements:
Excellent verbal and written communication skills that demonstrate the ability to provide clear and concision information.
Bilingual English and Spanish is a plus.
Must be able to accurately demonstrate ability to type and do alpha/numeric entries.
Good computer proficiency.
Maintain a positive and professional demeanor.
Ability to work both independently and as a team player.
Organizational skills; the ability to use your time and energy, resources and workspace efficiently and effectively with attention to details.
Analytical and problem-solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions.
Education and/or Experience Requirements:
High School Diploma or GED
1 year of minimum experience in Customer Service
Physical Requirements:
Regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls.
The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks.
The employee must frequently lift and/or move 10-20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
As a member of our team, you will enjoy:
Medical: HMO & PPO options
Dental: HMO & PPO In-Network
Vision Plan
Company-Paid Life Insurance
Health Flex Spending Account (FSA)
401(k) Retirement Plan
Weekly pay periods (every Friday)
Employee Assistance Program (EAP)
Vacation & Sick Pay
Paid Holidays
Veteran's day off with pay for associates who served in the military
Career Advancement and Development Opportunities.
Schedule: Morning shift, plus overtime and Saturdays as needed.
Pay Range: $ $ per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the
Equal Opportunity Employer/ Veterans encouraged to apply.
Customer Service Representative
Service Representative job 8 miles from Fountain Valley
Onsite in Anaheim, CA 92806
W2 Contract 6+ months
M-F 8am-5pm
Start ASAP
$21/hr -Weekly Pay and Benefits!
Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team.
As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization.
Job Duties:
· Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions.
· Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions.
· Build strong rapport with customers, fostering positive experiences and brand loyalty.
· Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear
· Develop in-depth knowledge of the product line to provide informed and effective support.
· Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers.
Requirements:
· Interfaced directly with customers, effectively deescalating challenging situations.
· Demonstrated strong leadership through empathetic communication and support.
· Skilled in managing and prioritizing multiple customer cases simultaneously.
· Proficient in using various platforms to resolve customer inquiries efficiently.
· Excellent written and verbal communication skills.
· Proven experience troubleshooting complex issues and guiding customers to resolution.
· Accurately documented customer interactions within case records for future reference.
· Fluent in English with proficiency in email and chat communication.
· Strong proficiency in Microsoft Office Suite.
· Capable of typing at approximately 40 words per minute.
Customer Service Representative
Service Representative job 34 miles from Fountain Valley
LHH is seeking a Customer Service Representative for a client located in Los Angeles, CA.
This role is work from home with the exception of approximately 2 days a month (expected). All candidates must be located in the LA area.
Pay for this role is up to $30/hour depending on experience.
This person must be sharp, have attention to detail, be strong with numbers and mathmatical skills, and good with heavy communication and a busy desk.
Experience within the auto industry (customer service) is a plus.
Primary Responsibilities:
Manage the end-to-end claims process, including receiving, reviewing, and approving claims submitted by claimants and/or distributors for payment, using discretion and judgment within authorized settlement limits.
Coordinate directly with claimants and distributors via phone.
Arrange third-party inspections as needed.
Submit claims to responsible parties for resolution and recovery, including negotiation and fund collection within authorized recovery limits.
Finalize claims independently within assigned authority.
Maintain accurate and organized claim files.
Ensure compliance with internal controls and company procedures in all administrative and operational tasks.
Additional Responsibilities:
Perform other duties as assigned.
Maintain regular and reliable attendance.
Collaborate and support fellow team members.
Contribute actively as a team player.
Qualifications:
College degree preferred.
Experience in the automotive industry is a plus.
Proficiency in Microsoft Word and Excel.
Strong written and verbal communication skills.
Ability to work effectively in a team environment.
Customer Service Representative - Irvine, CA
Service Representative job 11 miles from Fountain Valley
A leading property development company in Irvine, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting.
Pay: $20- $23
Schedule: ONSITE M-F 8:00 AM- 5:00 PM
RESPONSIBILITIES
Manage a high volume of customer service calls, emails, texts, & voicemails
Take incoming calls from new and existing customers in a professional manner
Provide information to customers including verifying requests, answering questions, and offering assistance
Identify and implement customer experience process improvements
Enter and process amazon orders and return authorizations
Additional projects as needed.
Requirements
Looking for a candidate with 2-5 years of related customer or client service experience.
Degree preferred, but not required
Comfortable interacting with people at all levels on the phone and in-person
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Service Representative job 8 miles from Fountain Valley
Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience.
About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Handle inbound and outbound phone calls, emails and other necessary communications with members and providers
Clearly identify and act on customer needs to achieve satisfaction.
Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls.
Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Provide accurate and complete information using the tools provided
Keep detailed written records of each telephone encounter during the call
Adhere to all call center metrics as set forth by CMS regulation and call center leadership.
Attempt to resolve the member's issue completely during the first phone call.
Go above and beyond to provide exceptional customer service.
EDUCATION and/or EXPERIENCE:
2+ years customer service experience
Minimum 1+ years' experience with Medicare Advantage
Health Plan experience.
Excellent verbal and written communication skills including active listening and probing techniques.
Ability to multi-tasks, time manage and prioritize.
Ability to document information while on the phone with the member.
Ability to build rapport with members
Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written)
BENEFITS:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Customer Service Representative
Service Representative job 34 miles from Fountain Valley
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate members of the Christy Dawn community.
Key job responsibilities
Act as a Brand Ambassador for Christy Dawn, providing world-class service to all customers and potential new customers
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email and social media
Provide customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Christy Dawn's full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner
Utilize a variety of software programs to resolve customer inquiries
Work closely with various internal team to assist customers with both domestic and international issues
Basic Qualifications
Ideally 1+ years of experience within a customer service-focused environment
Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
Proficient with desktop applications such as MS Office
Customer Service Representative
Service Representative job 34 miles from Fountain Valley
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Customer Service Representative
Service Representative job 17 miles from Fountain Valley
BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers.
Role Description
This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Strong interpersonal and communication skills
Ability to effectively resolve customer issues
Experience in a customer-facing role is a plus
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent
URGENT Hire - Customer Service Representative - $23-$28/hr
Service Representative job 34 miles from Fountain Valley
Are you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further! Red Label Enterprises, a leading marketing firm for the past
22 years
, is seeking vibrant and energetic individuals to join our team. If you're enthusiastic about connecting with others and eager to create meaningful change, this is the opportunity for you!
Qualifications
Exceptional communication skills
Positive attitude and strong work ethic
Eagerness to learn new skills
Ability to work independently with moderate to minimal supervision
Capable in setting and achieving goals
Ability to stand and walk for extended periods of time
Passion for serving and helping people
Responsibilities
Participates in service, brand, and product knowledge training
Assists customers with applications process
Responsible for inventory tracking
Stays informed of company and client policies, procedures, and promotions
Maintains confidentiality of all client and customer information collected
Executes taught systems to achieve individual and company goals
Gains knowledge of systems implemented during each customized client promotion/field campaign
Benefits
Pay: Hourly
401(k)
Health insurance
Mileage reimbursement
Opportunities for professional development and growth
Guaranteed hours
Continuous training and development
Open communication with Management
Weekly paycheck
Customer Success Optimization Consultant - IT - Telecom
Service Representative job 5 miles from Fountain Valley
Our client is seeking a strategic and results-driven professional with deep subject matter expertise to join their team as an Optimization Consultant. In this role, you will work closely with large enterprise clients to identify cost-saving opportunities, negotiate vendor contracts, and deliver high-impact consulting solutions across multiple spend categories. You will also provide leadership to a small team and contribute to overall client and business success.
Key Responsibilities:
Serve as a trusted advisor and subject matter expert to clients, delivering cost optimization strategies in complex business environments.
Identify savings opportunities through in-depth analysis of client infrastructure, vendor contracts, and pricing structures.
Lead vendor negotiations, driving best-in-class agreements that benefit both clients and vendor partners.
Oversee a small team, managing day-to-day workload, guiding project execution, and supporting professional development.
Deliver high-quality work products, including analysis, reports, and client-facing presentations.
Contribute to P&L management through project delivery and client success.
Leverage industry trends and creative problem-solving to build tailored, value-driven solutions.
Who You Are:
A confident communicator with the ability to influence, motivate, and negotiate with executives and internal teams.
A creative thinker with a strategic mindset and a track record of delivering solutions for large, complex clients.
Highly analytical and detail-oriented, with the ability to solve complex problems and make data-driven recommendations.
An experienced leader who can manage multiple projects, mentor team members, and drive team performance.
Comfortable managing cross-functional initiatives and vendor relationships.
Why choose Addison Group?
Pay: We negotiate high salaries using the US Bureau of Labor Statistics
Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
Connections: You connect directly with hiring managers from renowned organizations
Options: You are presented with multiple employment options near your home
Professional Development: You are provided with hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
Tooling Customer Service Specialist
Service Representative job 14 miles from Fountain Valley
Job Description
Develop tooling solutions by carefully analyzing customers’ tooling requirements and conditions working closely with Tooling Sales and Tooling Design Engineers. Read and analyze blueprints and technical drawings to assist customers with punching and bending applications. Utilize CAD software to access and evaluate customer files in the process of specifying tooling. Once proper tooling has been specified, utilize SAP and VIA2 to expedite customer purchase.
ESSENTIAL FUNCTIONS:
Call center customer service support / order entry
Provide tooling solutions and recommendations to customers by carefully analyzing requirements, specifications, and conditions. Perform through evaluation of application drawings (blueprints) by utilizing applicable CAD software.
Work closely in solving tooling issues: Provide technical support on tooling products and applications. Resolve tooling/manufacturing design issues. Troubleshoot tooling configuration and operation problems and present optimal tooling solutions.
Work closely with a team of Engineers to develop custom Tooling Solutions geared towards specific applications. Provide detailed technical and product design specifications and requirements.
Continuously promote and improve knowledge of Amada’s tooling products, sales and technical skills through participation in departmental training programs and meetings.
Effectively utilize all available resources to promote and support Amada’s Tooling Products, and determine the most accurate resource to use in any given situation.
Document and record communication details with customers, design/manufacturing engineers and sales engineers such as products desired, key issues and concerns addressed, solutions provided and etc within internal system.
Establish and maintain relationships with customers by effective communication of technical data in an accurate manner with tact and courtesy.
Partner proactively with Tooling Sales Engineers to determine customers’ tooling needs and to provide application solutions.
Expedite orders, quotations and related requests from customers and Tooling Sales Engineers received via telephone
Bilingual in Spanish
REPORTING RELATIONSHIP:
Tooling Support Manager
SUBORDINATE STAFF:
None
KNOWLEDGE:
College degree preferable. A minimum of a High School Diploma, plus vocation diploma is required.
SKILLS:
Strong communication skill on the phone
Ability to read and analyze blueprints and technical drawings.
Knowledge of AutoCAD, SolidWorks, Pro-E, or similar CAD applications is preferable.
Solid understanding and skills of computer systems and applications (Windows, Excel, PowerPoint, Outlook).
Strong ability to diagnose problems and work independently to resolve issues.
Ability to express complex technical concepts effectively, both verbally and in writing.
Strong mathematical skills.
Must be able to speak and write clearly in English. Bilinguals require (must speak, read, and write in Spanish)
WORK ENVIORNMENT:
Office workspace
Monday - Friday
8:00am - 5:00pm
PAY RATE:
$20/HR
TRAVEL:
Very little travel.
MENTAL ABILITIES:
Ability to work harmoniously with others
Ability to accept and follow instruction
Ability to maintain positive attitude
Ability to work alone and without direct supervision
Ability to take initiative, ownership and be proactive
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Rarely
Intermediary Settlement Representative
Service Representative job 4 miles from Fountain Valley
Job DescriptionDescription:
Job Purpose
The Intermediary Settlement Representative is responsible for working with our contracted vendors to provide documentation or information for the purposes of obtaining authorization and payment. This is done by communicating with vendors through email, telephone, conference calls.
Duties and Responsibilities
Processing Purchase Orders
Reviewing and processing Purchase Orders submitted by vendor
Confirm purchase order pricing, patient’s demographics, correct verbiage for date of service
Process purchase orders for billing
Customer Service - Answering Emails/ Telephone Calls
Providing top notch customer service to our vendors by answering questions, providing information requested within 2 days of receiving an inquiry
This may require the ability to further research an account when necessary
Seeking Authorization
Filtering the authorization report and submitting it weekly for pending authorizations to the vendors for approval on initial, continued and supply billing
You may be required to review any discrepancy in data which needs to be updated prior to the report being sent
Faxing or emailing the prescriptions to the vendors for authorization when needed
Collections
Filtering the Aging report and review individual aging per vendor for any discrepancies before submitting to the vendor
Allow the vendor 7 days to review the reporting and reply with responses to dates of service
Escalate outstanding dates of service that are over 45 days old by email, telephone, or conference calls to determine and/or resolve outstanding payments
Review vendor responses to Aging report
You may be required to review any payment discrepancy or request write-offs as needed
Provide justification to denied dates of service
If the vendor has not replied to the Aging report within 7 business days, continue to follow up and escalate to a manager if necessary
Additional job duties and responsibilities as assigned
Requirements:
Qualifications
1+ years of administrative experience in an office setting
1+ years of customer service experience
Proficiency with Microsoft Office
Medical authorization or collections experience is a plus
Excellent written and verbal communication skills while working in a fast-paced environment
Strong attention to detail
Physical Requirements
This is a position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
Swim Instructor/Customer Service Representative
Service Representative job 23 miles from Fountain Valley
NO EXPERIENCE NEEDED!
COMPENSATION
$18.00-$20.00/hr
Seasonal/part-time, hourly
WHAT SETS PREMIER AQUATICS APART?
✨ Exciting Opportunities: Immerse yourself in a career that's not just about swim instructing – it's about creating memorable experiences by the water.
✨ Professional Development: Elevate your skills with our exclusive leadership training and safety credentials, designed to boost your career and set you apart.
✨ Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!
✨ Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.
JOB DESCRIPTION
Are you passionate about swimming and eager to share your expertise with others?
Join our team as a Swim Instructor and make a splash in the lives of learners of all ages! In this role, you'll provide high-quality swim instruction to individuals or groups, focusing on water safety, stroke development, and overall aquatic skills in Diamond Bar. As a Swim Instructor, you'll teach essential swimming skills, instill confidence, promote a love for swimming, and ensure a safe and supportive learning environment. Whether you're coaching young children, adults, or specialized groups, this rewarding position offers the opportunity to make a positive impact while doing what you love.
Join us and dive into a fulfilling career as a Swim Instructor with Premier Swim Academy!
ESSENTIAL DUTIES
Facilitate swim lesson curriculum as provided by Premier Management Staff
Responsible for the safety of all program participants in group lessons, private lessons, and patrons on deck
Set up and break down lesson stations
Effectively communicate information promptly to the supervisor
Ensures that all rules and appropriate safety measures are stated, communicated, and carried out by all swim instructors
Foster positive and supportive relationships with the team and students
Maintains a high level of cleanliness and order for the aquatic facility
Attend quarterly in-service training programs
Perform other duties as assigned
QUALIFICATIONS
Minimum
Must be at least 15 years of age
Be able to work a minimum of 1-3 days a week (3.1 to 5-hour shifts) and weekend availability
Willing to also work as a customer service representative as needed
Candidate must be enthusiastic, outgoing, and have a willingness to learn
Must have the ability to lift 50 lbs. and stand for 8 hours
Ability to obtain and maintain a Basic Life Support certification
Pass a Live Scan fingerprint background check
Preferred
Have prior swim instructor/coaching experience
Lifeguard Certification
Morning, weekday, and/or weekend availability
Previous experience working with children
Previous experience working with people with disabilities and/or special needs
COMPENSATION
$18.00-$20.00/hour
Seasonal, hourly
Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Customer Service Representative
Service Representative job 11 miles from Fountain Valley
Ultimate Staffing is actively seeking several Customer Service Representatives to join their client's team in California. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This position is a fantastic opportunity for someone looking to grow their career in a supportive and dynamic environment.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, chat, and email.
Assist customers by addressing their questions and concerns to ensure their satisfaction.
Maintain accurate and updated customer records in the system.
Collaborate with team members to ensure smooth operations within the customer service department.
Adapt to various customer situations and provide effective solutions.
Ensure all customer interactions align with the company's standards and policies.
Provide feedback on customer interactions to improve overall customer service processes.
Maintain a professional and polite demeanor when interacting with customers.
Qualifications
Previous experience in a customer service role is preferred.
High School diploma or GED required.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work collaboratively in a team environment.
Strong problem-solving skills and attention to detail.
Required Work Hours
Monday to Friday, 8:00AM or 9:00AM shift. Onsite in Irvine, CA.
Benefits
Competitive pay with opportunities for growth within the company. Additional benefits may be discussed during the interview process.
Additional Details
The pay range for this position is $22.00 to $23.00 per hour.
Several positions available!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative (Temp)
Service Representative job 11 miles from Fountain Valley
Job Title: Customer Service Representative (Temp)
Hourly Rate: $20/hr
Looking for a reliable and friendly Customer Service Representative to join our team. This is a temp-to-hire opportunity with the potential for permanent placement, offering growth and development within a collaborative and fast-paced environment.
Key Responsibilities:
Provide exceptional customer service by responding to inquiries via phone, email, and chat.
Address customer concerns, troubleshoot issues, and resolve complaints in a timely and professional manner.
Process orders, returns, and exchanges while ensuring customer satisfaction.
Maintain customer records and ensure accurate data entry into the system.
Collaborate with other departments to ensure seamless service and problem resolution.
Offer product or service recommendations based on customer needs.
Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.
Qualifications:
High school diploma or equivalent required; additional education or certifications in customer service a plus.
1-2 years of experience in customer service, retail, or call center environment preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills and a customer-focused attitude.
Ability to stay calm and professional under pressure.
Proficiency in Microsoft Office and CRM software (preferred).
Flexible, dependable, and able to work well in a team environment.
Perks:
Competitive hourly pay of $20/hr.
Temp-to-hire opportunity with potential for long-term employment.
Opportunity to grow professionally within the company.
Supportive team culture and dynamic work environment.
If you're passionate about providing excellent customer service and are looking for an opportunity to build a long-term career, we'd love to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.