Representante de Servicio al Cliente
Service representative job in San Juan, PR
Job Description
Department
Operational
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Customer Service Representative
Reports to
German Muñoz
Title
Director of operations
Position type:
Full time
Part time
Contract
In house
Shift hours: 40 weekly
Operating: Monday to Sunday, rotating shifts
Extent
No extent
General purpose
The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.
RESPONSIBILITIES AND COMPETENCES
Manage a large number of incoming calls.
Identify and evaluate the needs of customers to achieve their satisfaction.
Provide accurate, valid and complete information.
Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
Maintain quality and productivity in accordance with the provisions of the Company.
Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
Correctly register the information in the contact system.
Follow communication procedures, guidelines and policies.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative.
Great capacities to maintain telephone contact and for active listening.
Customer orientation and ability to adapt / respond to different types of personalities.
Knowledge and domain with computerized equipment.
Excellent in keyboard handling and data entry.
Trained to work under pressure and able to respond to high volume of work.
Ability to work in a team.
Excellent verbal and written communication skills.
Good diction.
Availability of schedules and rotating shifts.
Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
DEMANDS
I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
Exposed to use of computerized equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
Be available to work overtime in cases of operational need that may be required.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
Monday to Sunday, rotating hours.
40 hours per week
Auto-ApplyPuerto Rico Store Customer Service
Service representative job in Guaynabo, PR
Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
* Assembles and displays product specials and graphics in a pleasing professional presentation
* Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
* Answers customer inquiries and questions with knowledgeable and professional assistance
* Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
* Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
* Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
* Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
* Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
* Follows proper opening and closing physical security routines.
Additional
* Performs other duties as assigned or needed
Qualifications
Essential
* Thorough knowledge of company policies, procedures, and the company marketing plan.
* 10 key by touch.
* 40 wpm typing.
* Detailed work and organizational skills.
* Ability to analyze problems and create solutions.
* Ability to work independently and professionally and follow through on projects.
* Ability to prioritize and organize
* Ability to maintain confidentiality of sensitive areas.
* Written and verbal communication skills.
* Ability to work under stress.
* Standing, sitting, or walking for duration of shift.
* Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
* Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
* Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
* Visually read reports, computer screen, bottles, products, batch numbers, etc.
* Computerized accounts receivable experience.
* Good math skills (add, subtract, multiply, and divide).
* Strong customer relation skills for conflict situations.
* Ability to lift a minimum of 40 lbs.
* Pulling, stretching, bending, and lifting for duration of shift.
* Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
* Ability to climb stairs.
* Word processing, graphics and spreadsheet skills.
* Ability to lift 40 lbs.
* Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
Auto-ApplyParts Representative
Service representative job in Coamo, PR
The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others.
Responsibilities:
Executes work assigned by the Parts & Service Manager.
Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs.
Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor.
Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage.
In charge of performing “Scrapping” and complying with the standard.
Is responsible for keeping parts in the assigned area properly organized.
Dispatch parts to the customer through the counter and to the workshop through the workshop window.
Promote the installation of parts sold over the counter and refer it to the Service Advisor.
Responsible for ordering parts complying with the standards of each brand.
Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them.
Ensure that you receive all the parts that are ordered and that they are in perfect condition.
Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received.
Maintains contact with suppliers for order status or part returns.
Document all delivery of special tools to technicians.
Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence.
Make efforts to get new clients, whether regular or wholesale.
Work as a team providing support to colleagues.
Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills.
Follows up with advisors on uninstalled parts in inventory.
Carry out other activities if requested by your supervisor.
Know Service Advisor processes and guarantees to cover if necessary.
Requirements:
High School Diploma
Valid Driver's License required.
Basic knowledge of the use of dangerous objects and the risks.
Basic knowledge of vehicle diagnosis.
Knowledge of physical inventory, obsolescence, parts movements.
Basic knowledge of safety in the work area.
Basic reading and writing skills to understand repair orders and document work performed or needed.
Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department.
Ability to lift boxes of merchandise.
Knowledge of information systems.
Good verbal and written communication
Kind of position:
Full time, Indefinite contract
Benefits:
Professional development training.
Private medical insurance
Uniform provided
Christmas Bonus
Schedule:
From Monday to Saturday
One day off during the week and on Sundays
Job Location:
Face-to-face employment
*Equal Employment Opportunities
Auto-ApplyRepresentative II, Customer Service Operations
Service representative job in San Juan, PR
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Care & Operations Coordinator
Service representative job in San Juan, PR
The Customer Care & Operations Coordinator is responsible for managing service requests received via phone or email, ensuring timely coordination of technical support, accurate documentation, and high-quality customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
Key Duties and Responsibilities:
Coordinate and assign service requests in Salesforce, ensuring accurate entry of client and equipment information.
Prepare service quotes, verify warranty coverage, and process approved requests through the finance department.
Schedule technicians according to availability, training, and client location.
Monitor service progress and confirm closure in Salesforce and Acumatica systems.
Generate invoices, verify tax accuracy, and ensure proper delivery to clients.
Maintain updated equipment records, preventive maintenance schedules, and service documentation.
Assist with customer communications, service scheduling, and coordination of demos, installations, and recalls.
Support warranty claims, parts requests, and purchasing follow-up with suppliers and internal departments.
Coordinate logistics for conventions, trainings, and internal projects as assigned.
Provide administrative and clerical support to ensure department operations run efficiently.
Promote continuous improvement and adherence to company quality and customer service standards.
Requirements:
Associate degree, technical certification, or two years of college-level studies.
Minimum one (1) year of experience in customer service, coordination, or administrative support.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong written and verbal communication skills in English and Spanish.
Excellent organizational, multitasking, and problem-solving abilities.
Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
Team-oriented mindset and professional demeanor under pressure.
Flexibility to work extended hours or irregular schedules when required.
Equal Employment Opportunity Employer.
Participant Services Representative (Bilingual)
Service representative job in San Juan, PR
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The BPAS team of Participant Services Representatives is responsible for responding to retirement plan and/or benefit plan (FSA, VEBA, HSA) participant questions and inquiries via phone or e-mail in a polite, professional, knowledgeable manner. You must take pride in and truly enjoy assisting others.
Hours: 9:00-5:30 ET M-F
Learn and understand industry content. Maintain proficient knowledge of all laws and regulations applicable to this position
Become proficient with software applications utilized in the position
Study for and pass ASPPA (American Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course, as applicable
Provide assistance to internal departments
As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Qualifications
Minimum 2 year degree in Business, Accounting or related field preferred
Customer Service experience required, or a degree in lieu of experience. Related experience working in some capacity with retirement plans or benefits plans (FSA, VEBA, HSA) also a plus
Well-developed written and oral communication skills; highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills. Bilingual (English/Spanish) is preferred
All applicants must be 18 years of age or older.
Pharmacy Help Desk Call Center Representative
Service representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Auto-ApplyPharmacy Help Desk Call Center Representative
Service representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Auto-ApplyCustomer Service
Service representative job in San Juan, PR
The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance.
Responsibilities:
• Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc.
• Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Required:
• High School diploma.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
Auto-ApplyBDC Service Representative
Service representative job in San Juan, PR
Job Description
General description
The Business Development Center (BDC) Coordinator is responsible for providing quality customer service and attention. Meet the needs and exceed the expectations of our client, through constant monitoring before, during and after the service. Work hand in hand with the Services Department to meet the goals established by the department.
Essential Duties and Responsibilities:
Receive calls from the Service Department. Identify the needs of GHK, LLC customers. using the scripts of the BDC Department. Guide them and offer them different service alternatives in order to coordinate an appointment.
Create convenient appointments for clients, using the scripts of the BDC Department, with the purpose that they attend on the agreed day and time. The appointment must be registered through the CDK appointment system. Always in coordination with the Service Department (Advisor, Parts and Workshop; Manager and Workshop Manager) to guarantee that the resources are available to attend the appointment.
Write down a progress note for every client with whom you have effective or ineffective contact, whether by phone, email, or voicemail.
Coordinate and confirm appointments with our clients, using the scripts of the BDC Department, to ensure that they are presented and if any need arises (change of appointment, time, etc.) it is attended to. This is for the purpose of ensuring the client's visit.
Ensure a good level of production among Service Advisors and Technicians available for the day in question.
Keep a record of the clients mentioned, through the CDK system. Clients who do not show up for their appointments (No show) will be identified using the scripts of the BDC Department. The client will be called to verify why they could not attend their appointment and arrange it again. This is for the purpose of ensuring the client's visit.
Have good management of time and equipment (computer, telephone, programs, etc.) through training on supplier portals and/or training with assigned instructors or Manager. This is so that they comply with the required functions of the position and the goals established in the department.
Update and maintain our client's database using department guidance. This will help us stay in touch and maximize prospecting opportunities through the Follow-up Program and department guidelines.
If necessary, meet with the Manager to review and update work plans. That is, re-coordinate scheduled appointments due to emergency cancellations or unplanned absences or due to lack of parts in inventory and they do not have the capacity to attend these appointments.
Complete any additional tasks not covered in this list but related to the functions and duties of the BDC position. This means making special calls, writing letters, notes or any other matter that is directly related to customer service.
Requirements
High school diploma or more
It must be organized (structured).
Willing to work overtime and weekends.
Oral and written communication skills (English and Spanish).
Excellent interpersonal communication and writing skills.
Ability to make decisions, establish priorities and work as a team
*EEO
Call Center Representative
Service representative job in San Juan, PR
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
Auto-ApplyCall Center Representative
Service representative job in San Juan, PR
Interacts with customers via telephone, email and online chat to provide support and information on products or services
Respond to incoming calls and messages in a timely manner
Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff
Generate leads for sales team by screening​ callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team
Follow all communication procedures, policies and guidelines during every customer interaction
Other duties as assigned
Requirements
Excellent verbal and written communication skills
Ability to multitask
Proficient computer skills
Ability to work in a fast paced environment
Working in a team environment
Benefits
Paid Time Off
ProSolar will contribute 50% of healthcare premiums for employee
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Customer Service Representative
Service representative job in Guaynabo, PR
As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence.
Essential Duties:
Communicates with members by phone to provide information about their respective health insurance plan services.
Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions.
Manages incoming calls and refers them to the appropriate resources based on the member's specific needs.
Documents and records transactions, including details of inquiries and actions taken.
Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
Supports other Contact Center projects.
Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities.
Participates in training and development sessions.
Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information.
Immediately reports any Protected Health Information (PHI) exposure to the supervisor.
Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).
Requirements:
Minimum of one (1) year of experience in Customer Service.
Completed high school and/or university credits (preferred).
Advanced knowledge of computer applications and/or Microsoft Office.
Strong customer service orientation and commitment.
Excellent verbal and written communication skills.
Fast documentation and internet navigation skills.
Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m.
What are the benefits of joining our team as a Health Services Representative?
Training in service, regulatory aspects, and healthcare.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for growth and development.
Contributing to the health and well-being of the population.
Paid leave benefits.
Position Type: Full-time or Part-time Work Location: On-site position in Guaynabo, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
Auto-ApplyCustomer Service Representative (Call Center)
Service representative job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds.
Maintain an average call monitoring percentage of no less than 85% (Satisfactory).
Responsible to refer any situation to the right area/department using the operations systems provided.
In charge to manage in excellence all the Customer calls following the VISION of the Company.
Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department.
Assist the Customer in billing, collections request, services orientation, order status.
Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services.
Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing.
Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer.
Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding.
Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated.
Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office.
Assist in training and orientation of the new employees.
Support and inform other area/departments regarding the services issues.
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES
This Job has no supervisory responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Auto-ApplyPR - Guest Service Representative
Service representative job in San Juan, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest Service Representatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.75 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
PR - Guest Service Representative
Service representative job in San Juan, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest Service Representatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Guest Service Representative
Service representative job in Carolina, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest Service Representatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process.
Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $11.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Pharmacy Help Desk Call Center Representative
Service representative job in Guaynabo, PR
Job Description
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Call Center Representative
Service representative job in San Juan, PR
Job Description
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
PR - Guest Service Representative
Service representative job in San Juan, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest Service Representatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.