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Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Service representative job in Bessemer, AL
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$28k-32k yearly est. 5d ago
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Customer Support Coordinator
Swagelok Alabama | Central & South Florida | West Tennessee 4.8
Service representative job in Birmingham, AL
We're in the business of connection - powered by people, built on trust.
At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.
Who We Are
We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we're more than just products-we help ensure the safety of our customers' teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we're proud to bring 78 years of Swagelok's manufacturing excellence into our local markets.
We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment.
This opening is being added to support our continued growth.
As we expand, we're investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you're someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.
Why You'll Love Working Here:
A people-first culture grounded in respect, trust, and collaboration
A purpose-driven organization with strong values and a clear vision
Opportunities to grow, lead, and make a real impact
Supportive leadership and a team that celebrates wins - big and small
Competitive compensation, benefits, and flexibility to support your life outside of work
Regular team gatherings, development opportunities, and a healthy dose of fun
What You Bring:
A passion for building authentic relationships and solving customer challenges
A proactive, detail-oriented mindset with strong organizational skills
Excellent communication - you're as comfortable on the phone as you are in a room
A collaborative spirit and the ability to work across teams with ease
2+ years of experience in customer service, technical support, or a similar role
Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
A desire to grow personally and professionally within a values-driven company
What You'll Do:
As a Customer Support Coordinator, you'll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include:
Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
Educating customers on Swagelok products, terminology, features, and technical applications
Monitoring order fulfillment schedules and ensuring timely delivery
Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
Offering feedback on how we can improve our training, policies, and procedures
Supporting strategic company initiatives and working on cross-functional projects
Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
Living and demonstrating the Swagelok Core Values in everything you do
Ready to Join Us?
We're more than a company - we're a community. If you're ready to grow your career and help us serve our customers with excellence, we'd love to connect with you!
$27k-36k yearly est. 2d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Service representative job in Tuscaloosa, AL
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$16k-27k yearly est. 60d+ ago
Customer Service Representative
Sterling Search Partners
Service representative job in Birmingham, AL
Sterling Search Partner is helping a Birmingham client with its search for a Customer ServiceRepresentative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.
Interviews will be the week of January 12th
Start Date February 2nd
While in training you will work:
The first 2 months Monday - Friday 8:00AM to 5:00PM
After training you will work:
5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM
Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM
Key Responsibilities:
Answer incoming calls promptly and professionally.
Respond to customer inquiries and provide accurate information.
Resolve customer issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions in the database.
Collaborate with team members and departments to improve customer service processes.
Meet or exceed performance metrics, including call volume and customer satisfaction.
Stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a call center or customer service role preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer systems and software.
Ability to work in a fast-paced environment and handle stressful situations.
$25k-32k yearly est. 4d ago
Supervisor - Customer Service, Title Processing
JJ Kane Auctions 3.9
Service representative job in Birmingham, AL
Join an industry leader that's helping customers dig deeper and reach higher.
Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high‑quality used machinery. As our business continues to grow, we're seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office.
As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment.
What You'll Do
As our CSR Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will:
Oversee CSR team scheduling, staffing, and daily workflow
Coach, develop, and hold team members accountable
Maintain quality, accuracy, and operational consistency
Resolve customer issues with professionalism and clarity
Drive continuous improvement and champion better processes
Partner with internal teams and external suppliers
Support a customer-first, safety-focused culture
Key Responsibilities
Team Leadership & Performance
Supervise CSR team scheduling, workload balance, and staffing coordination.
Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews.
Approve timekeeping and attendance, including vacation requests.
Support disciplinary actions when appropriate.
Coordinate staffing needs and production sequences to maximize output.
Monitor performance, quality standards, delivery deadlines, and system accuracy.
Lead problem-solving for daily operational challenges.
Manage 5S practices, facility needs, and equipment condition.
Serve as a service leader supporting buyers, sellers, and internal teams.
Ensure team members receive required training and support.
Foster strong internal and external partnerships, reinforcing customer-first operations.
Identify opportunities to streamline processes and enhance productivity.
Champion innovation and out-of-the-box problem-solving.
Participate in organizational improvement initiatives.
Operational Workflow & Quality
Customer & Partner Interaction
Continuous Improvement
What We're Looking For
Required
High School Diploma required; bachelor's degree preferred.
Four years of industry experience
or
one year in an Altec Group Lead role.
Supervisory experience and/or title work preferred.
Strong communication, problem-solving, and troubleshooting skills.
Proficiency with general PC applications.
Valid Driver's License may be required.
Why Join Altec & JJ Kane?
Family‑owned since 1929 with global reach and local values.
Industry‑leading stability, culture, and career progression.
Work that supports sustainability by extending the lifecycle of vital equipment.
A collaborative, people‑first team environment.
Ready to Build a Career With Us?
Apply today at ********************** or **************
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes:
Medical, Dental, Vision and Prescription Drug Program
Retirement 401(k) Traditional or Roth Program Options with Company Match
Vacation and Holidays
Parental Leave
Short-Term and Long-Term Disability Leave
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance
Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
Additional Wellness Programs and Rewards Available
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
$27k-36k yearly est. 2d ago
Truck Service Advisor I
Travelcenters of America 4.5
Service representative job in Bessemer, AL
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
Have extensive knowledge of the products we sell and the services we provide
Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
Source parts from outside vendors and coordinate delivery
Prepare end of shift drop and shift report; Understand various payment types
Ensure the cleanliness of service counters, showroom, and customer restrooms
Maintain the safety of both our customers and team members
What we'd like to see:
A dedicated individual who works well with others and is excited to be part of our team!
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customer service experience; experience in repair or parts shop preferred
Presents self in a professional manner to customers, management, and coworkers.
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license
With us, you'll enjoy:
Competitive wages
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$31k-36k yearly est. 2d ago
Customer Support Representative
Global Star 4.6
Service representative job in Birmingham, AL
Global Star is a fast-growing company in Birmingham, Al dedicated to delivering innovative solutions and top-tier customer experiences. We represent exciting new clients across multiple industries and pride ourselves on a customer-first approach. Our team is passionate about problem-solving, relationship building, and driving results-and now we're looking for motivated individuals to join us.
We are seeking Customer Support Representatives who are energetic, detail-oriented, and customer-focused. In this role, you'll be the first point of contact for our customers-providing product information, resolving concerns, and ensuring every customer leaves with a positive impression.
This position offers weekly pay, full training, and opportunities for growth in a supportive environment. If you enjoy working with people and want to take the next step in your career, this is the perfect opportunity.
Key Responsibilities
Provide professional, friendly customer support in person and over the phone.
Answer questions about products, services, and promotions.
Resolve customer issues with empathy and accuracy.
Process payments and transactions securely and efficiently.
Maintain an organized and welcoming customer service area.
Stay current on product knowledge, promotions, and company updates.
Support team members to achieve performance goals.
Assist with merchandising and administrative tasks as needed.
Qualifications
Must be 18 years or older.
High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Reliable transportation for on-site work in Birmingham.
Positive, solution-focused attitude with strong attention to detail.
Prior customer service or retail experience preferred, but not required.
Benefits
Weekly Pay for consistent compensation.
Comprehensive Training and ongoing support.
Career Growth Opportunities with a rapidly expanding company.
Supportive Team Culture built on collaboration and success.
Recognition programs for top performers.
Employee discounts on select products and services.
Flexible scheduling (based on business needs).
Apply Now
Global Star is growing fast - and we're looking for individuals who want to grow with us. If you're ready to launch your career in a dynamic, high-growth, and people-first environment, apply today.
Qualified Candidates will be contacted within 1-3 business days to schedule an interview with our hiring management team.
$29k-35k yearly est. Auto-Apply 22d ago
Client Specialist
Robert W. Baird & Co. Incorporated 4.7
Service representative job in Birmingham, AL
About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed.
Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!
The Impact You'll Make:
* Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
* Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
* Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
* May schedule client appointments and/or conference room for appointments.
* Assemble/generate materials including paperwork and reports for client meetings.
* Understand and ensure business adherence with firm and financial industry regulatory policies.
* May manage FA and Team's social media presence (website, LinkedIn, X, etc.).
#LI-PWM2
* Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
* May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
* Seek ways to enhance FA(s) business effectiveness and marketability.
* Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
* May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
* May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
* Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
* 2+ years of prior industry and/or administrative work experience.
* Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
* Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms.
* Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
* Detail oriented with an emphasis on accuracy.
* Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
* Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
* Good analytical and critical problem-solving skills.
* Bachelor's degree preferred, not required.
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
$64k-92k yearly est. 17d ago
Customer Service Liaison
Every Word Code
Service representative job in Birmingham, AL
About Us
At Every Word Code, we are passionate about building digital solutions that transform communication. We believe in clarity, precision, and efficiency-in code and in people. Based in Baton Rouge, LA, we support growing businesses and institutions with innovative technology and seamless support services. Our team thrives on professionalism, collaboration, and growth.
Job Description
We are seeking a professional and detail-oriented Customer Service Liaison to act as the primary point of contact between our customers and internal departments. This role ensures that client inquiries are handled with care, efficiency, and professionalism. The ideal candidate will possess strong communication and problem-solving skills and be passionate about delivering outstanding customer support.
Responsibilities
Serve as the key liaison between customers and internal departments to resolve inquiries and service issues.
Respond promptly and professionally to customer questions via phone and email.
Document customer interactions and track issues through to resolution.
Identify and escalate complex problems to appropriate teams.
Maintain accurate records of all customer interactions.
Collaborate with product, engineering, and sales teams to improve customer satisfaction.
Provide feedback to management on trends and areas for process improvement.
Qualifications
Qualifications
Proven experience in customer service, client relations, or a related field.
Excellent verbal and written communication skills.
Strong interpersonal and organizational abilities.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Proficiency in basic computer applications and CRM systems.
High school diploma or equivalent required; associate or bachelor's degree preferred.
Additional Information
Benefits
Competitive salary ($56,000-$60,000 annually)
Growth and development opportunities within the company
Skill-building and training programs
Supportive, collaborative team environment
Paid time off and holidays
Health and wellness benefits
$56k-60k yearly 60d+ ago
Client Success Specialist- Disbursements
Dash Solutions 4.0
Service representative job in Birmingham, AL
Job Description
Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market.
At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.
Position Summary
The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.
Key responsibilities:
Operational Relationship Management
Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas.
Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue
Driving Operational Success
Develop and execute operational success plans to maximize the value clients derive from Dash's offerings.
Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
Hold internal teams accountable to timelines and deliverables outlined in operational plans.
Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.
Project and Issue Management
Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
Engage in the Corrective Action process which includes investigative root cause and actionable improvements.
Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.
Process Improvement
Identify and implement process enhancements to deliver best-in-class support to clients.
Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company.
Desired Skills & Experience:
Bachelor's Degree in Business, Project Management or similar fields required.
Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously.
Curiosity to learn and apply that learning to help teach/train others.
Proactive problem-solving skills and client-first attitude.
Goal-oriented, organized team player.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Excellent verbal and written communications skills.
Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
Self-motivated and able to thrive in a results-driven environment.
Position may, on occasion, require evening or weekend client support.
Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development
Our Culture:
At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.
Some Benefits to Working at Dash Solutions Include:
Competitive salary and benefits package
Flexible PTO policy
Matching 401(k) plan
Comprehensive medical, dental, vision, life, and disability coverage
Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
Engaging corporate culture with events, perks, and team celebrations
Our Core Values
Solutions: We create innovative solutions that drive long-term value for our clients and shareholders.
Passion: We are passionate about delivering for our clients every day.
Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
Respect: We row together with respect for everyone and enjoy the ride.
Knowledge: We learn, we grow, we continuously evolve.
Diversity & Inclusion at Dash Solutions:
Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.
$43k-79k yearly est. 27d ago
Customer Retention Specialist
Insight Global
Service representative job in Birmingham, AL
- Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
Works effectively as part of a team and displays a positive attitude in this dynamic environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Experience in a customer-facing, sales related, call center (or equivalent) environment
Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce
Effective communication skills, with the ability to communicate with customers for long durations
Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.
- Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customer service to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
- Works effectively as part of a team and displays a positive attitude in this dynamic environment.
$25k-31k yearly est. 19d ago
Customer Service Advisor
Precision Tune Auto Care-Birmingham 56-04
Service representative job in Birmingham, AL
Job Description
Customer Service Advisor
Full or Part Time
Pay: $12 - $20 per hour
Join the Precision Tune Auto Care Team!
We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft.
Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry.
Customer Service Advisor - Join Our Team!
Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back.
What We Offer:
Competitive pay
Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date
Retirement plan enrollment available
Paid Time Off (PTO) to relax and recharge
Closed evenings and Sundays - enjoy a better work-life balance
7 paid holidays off
What You'll Do:
Greet and engage customers in-store and over the phone.
Schedule appointments, explain services, and sell parts and automotive services.
Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
Support shop productivity through work order and register transactions.
Ensure safety procedures are followed and maintain a clean, organized work area.
Help resolve customer concerns and provide exceptional service.
What We're Looking For:
High School Diploma or GED.
Valid driver's license.
1+ year of automotive service experience; 1+ year of sales experience preferred.
Strong customer service and communication skills.
Comfortable with basic math and calculating discounts/commissions.
Ability to work days, nights, weekends, and holidays.
Physical Requirements:
Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
Climb ladders and safely operate a vehicle.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$12-20 hourly 22d ago
Specialist, Customer Relations
Le_301 Hibbett Retail
Service representative job in Birmingham, AL
00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY
The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment.
Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members.
Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers.
Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction.
Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems.
Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders.
Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community.
Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales.
Reviews and stays abreast of the organization's policies, procedures, and products.
Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction.
QUALIFICATIONS
0 - 1 years of related experience.
Call center, customer service, or related experience preferred.
Knowledge in administrative work.
Communication and interpersonal skills, ability to interact effectively with customers and team members.
Hibbett's Privacy Policy
Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.
By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.
$25k-37k yearly est. Auto-Apply 41d ago
Client Success Specialist
Prime IV Hydration-Birmingham
Service representative job in Birmingham, AL
Job DescriptionSalary: $15 + Commission
We are seeking a motivated Sales Closer for our Wellness Services and Memberships. This is a base salary and commission-based position with the potential to earn significantly while enjoying a fun and
dynamic work environment.
Responsibilities
Call each client prior to their visit to review their wellness budget, get debrief of their needs,
align solutions and prepare order sheets/notes for the Team (RNs)
Sell products and services to maximize revenue opportunities.
Transform prospective clients into brand loyalists by engaging with a broad range of potential
customers.
Leverage top-notch training resources to master the art of selling and represent Tribes ethos
effectively.
Operate with no cap on commission, providing limitless earning potential.
Utilize systems, including access to a CRM designed for phone sales, to ensure success in
conversions
Requirements
Knowledge, background, or raw passion for health and wellness.
Experience in sales is an advantage, but a willingness to learn is essential.
Self-starter motivated by growth opportunities and the drive to excel in sales.
Excellent command of the English language, both verbal and written, with strong
communication skills.
Willingness to do what it takes to make our goals
Ability to work 40 hours per week, including weekend events
Benefits
Gym membership at Gauntlet Gym with 2 weekly group workouts, ideally with the prime team
Membership sales Commission on the first months revenue
Access to a battle-tested tool kit for sales consultants, including a CRM built for phone sales.
Compensation
6 Paid vacation days (.5 Day accrued monthly)
Starting $15 hr (2 months, then eligible for $4 increase)
Monthly Commission 15% of NEW first month membership sales (Team sales goal for incentive eligibility: 20)
$15 hourly 21d ago
Consumer Relations Specialist
Nathan & Nathan P.C
Service representative job in Birmingham, AL
Job Description
Nathan & Nathan PC is growing! We are a family-owned creditors rights law firm in search of full-time Consumer Relations Specialists to join our team in our Birmingham, AL, office. We are looking for enthusiastic people with outstanding communications skills to work in a fun and fast-paced call-center environment.
What you will do
Resolve calls and negotiate best solutions for consumers and clients in a challenging environment.
Able to follow instructions and make educated decisions based on training and position knowledge.
Must follow and fully comply with all Federal, State and Local collection laws and practices.
Meet and exceed all production goals.
Must pass continuing education/training evaluations.
Perform other duties as assigned.
Who you are
You have outstanding communications skills and are a great listener
You have empathy for others
You are a problem solver
You are super organized
Compensation and Benefits
Hourly rate of pay based upon experience + monthly bonus potential (after completion of training period)
Paid Time Off (PTO): 10 days + Holidays
Competitive benefits package, including medical, dental, and 401k match
Promotional opportunities within the firm
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
$17 hourly 4d ago
Winner's Circle - Customer Service - Dave and Busters
Daveandbusters
Service representative job in Birmingham, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11 per hour
Salary Range:
7.25
-
11
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-11 hourly Auto-Apply 60d+ ago
Provider Services Account Specialist- Alabama
Unified Health Services
Service representative job in Birmingham, AL
Full-time Description
Job Grade:
Purpose of Job:
Ensure effective and proactive communication with assigned clients.
Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps.
Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers
Work to make UHS more customer focused and to strengthen client relationships.
To generate and distribute routine and ad hoc reports to internal and external customers.
To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions.
To report results and findings to the business, colleagues, and clients.
Main Duties:
Using root cause identification, analyze and prepare client reports for client meetings.
Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions.
Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients.
Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights.
Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data.
Recommend actions by analyzing and interpreting data and making comparative analyses.
Work cooperatively with all other UHS departments to present timely, detailed information.
Facilitate effective and proactive communication with assigned clients.
Complete special projects as assigned within designated timeframes.
Extract and compile data from a database or other secondary data sources.
Interpret data, analyze results using statistical methods and techniques.
Identify, analyze, and interpret trends or patterns in complex data sets.
Present data and conclusions in a clear and concise manner.
Work with management to prioritize business and information needs.
Performing quality checks on data used in analysis and reports and review all work to ensure accuracy.
Requirements
Qualifications:
High School diploma required, Bachelor's degree preferred.
Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas.
Experience with project management and delegation of responsibilities.
Technical expertise regarding data models and data mining.
Knowledge, Skills and Abilities:
High School diploma required, Bachelor's degree strongly preferred.
Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success.
Detail oriented, with strong analytical, organizational and problem-solving skills.
Customer focused with experience handling difficult or challenging customer calls in a professional manner.
A strong desire to learn new tasks and take on additional responsibilities, while managing current workload.
Understanding of basic business principles and processes.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Technical expertise regarding data models and data mining.
Strong knowledge of and experience with reporting packages and database querying.
Strong verbal and written communication skills.
Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned.
Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
$24k-35k yearly est. 26d ago
Harvest Food Hall Hospitality Specialist
Highlands College 4.4
Service representative job in Birmingham, AL
Job DescriptionSalary:
Summary of Responsibilities:
Harvest Food Hall Hospitality Specialists will create an excellent guest experience through serving in various roles within the Harvest Food Hall. The Hospitality Specialist is responsible for communicating with guests for their food orders. They are responsible for communicating food descriptions and ingredient details. They are to have a complete menu and ingredient knowledge. They will be responsible for communicating any dietary or allergen needs. They will help create an enjoyable experience with assisting guests with getting what they need. The Hospitality Specialist brings comfort and confidence to the guests with their food and menu knowledge. TheHospitality Specialist serves our guests by creating a quick, easy, stress-free experience.
Specific Duties and Responsibilities:
Create an enjoyable experience assisting guests in the food hall.
Handle and serve food for guests following the instructions provided.
Assist guests with food selections.
Maintain cleanliness of equipment and serving utensils.
Monitor and ensure food stations are filled and maintained.
Knowledgeable of complete menu and ingredients.
Follow all food health and safety guidelines.
Maintain food rotation labels.
Other Duties:
Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
Qualifications
Personal Characteristics:
Ability to work as part of a team.
Effective communication skills.
Excellent time management.
Ability to work quickly without sacrificing quality or customer care.
Essential Traits:
Analytical skills.
Action-orientated.
Initiative.
Customer Service.
Abilities & Skills:
Must exemplify a high level of customer service.
Clearly explain complicated processes and regulations.
Ability to provide solutions to employee inquiries.
Ability to self-motivate and make independent decisions.
Extent of Public Contact:
Medium.
Physical Demands:
Moderate exposure to physical risk.
Prolonged standing.
Very active.
Twisting, turning, bending, stooping.
Use of a step ladder.
Ability to lift up to 30 pounds without assistance.
Direct Reports:
This position is not a team lead for any Highlands College teammates.
$31k-37k yearly est. 1d ago
Patient Financial Services Representative
Addiction and Mental Health Services 3.8
Service representative job in Warrior, AL
About Company:
We're officially a Great Place To Work ! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees.
Read more here: *************************
This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.
At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.
Our benefits include:
Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
Expanded Coverage - Options for domestic partners and a wider network of in-network providers.
Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.
Student Loan Repayment - Available for nurses and therapists.
Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.
Generous PTO - A robust paid time off policy to support work-life balance.
Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
At Bradford Health Services, we don't just invest in our patients-we invest in our people.
About the Role:
The Patient Financial ServicesRepresentative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, payment options, and financial assistance programs. By providing clear, compassionate, and accurate financial information, this role helps reduce patient stress and promotes timely payments. Ultimately, the Patient Financial ServicesRepresentative contributes to the overall patient satisfaction and operational efficiency of the healthcare facility.
Minimum Qualifications:
High school diploma or equivalent required; associate degree or higher preferred.
Experience in a healthcare or financial services environment, particularly in billing or customer service roles.
Basic knowledge of medical terminology, insurance processes, and healthcare billing practices.
Proficiency with computer systems and software used for billing and patient account management.
Strong communication and interpersonal skills to effectively interact with patients and team members.
Preferred Qualifications:
Certification in medical billing or coding (e.g., Certified Medical Reimbursement Specialist) is advantageous.
Experience working with electronic health record (EHR) systems and healthcare financial software.
Familiarity with federal and state healthcare regulations, including HIPAA compliance.
Demonstrated problem-solving skills and ability to handle sensitive financial discussions with empathy.
Responsibilities:
Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and professionally.
Assist patients in setting up payment plans and resolving billing disputes or discrepancies.
Verify insurance information and coordinate with insurance companies to ensure accurate claim processing.
Maintain accurate and up-to-date patient financial records in compliance with healthcare regulations and privacy standards.
Collaborate with internal departments such as billing, collections, and clinical staff to resolve financial issues and improve patient service.
Skills:
The required skills enable the Patient Financial ServicesRepresentative to accurately interpret and communicate complex billing information to patients, ensuring clarity and understanding. Proficiency in healthcare billing software and electronic records systems allows for efficient management of patient accounts and timely resolution of financial issues. Strong interpersonal and communication skills are essential for building trust and providing compassionate support during potentially stressful financial conversations. Preferred skills such as bilingualism and knowledge of regulatory compliance enhance the representative's ability to serve a diverse patient base and maintain confidentiality. Together, these skills facilitate effective collaboration with internal teams and external insurance providers, contributing to the overall financial stability and patient satisfaction of the healthcare organization.
$25k-34k yearly est. Auto-Apply 46d ago
Associate Engagement Representative
Elwood Staffing 4.4
Service representative job in Lincoln, AL
Job Description
When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!
Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.
#powerthepurple
General Purpose of an Associate Engagement Representative:
You'll be responsible for purposefully and systematically building a true company culture of passion for prioritizing associates in all stages of the employment lifecycle. You must personally embody and emphasize a departmental culture of serving others, and you must work ardently to make Elwood Staffing the industry leader in associate engagement by creating programs and processes that make engagement an enjoyable, rewarding endeavor for everyone: our associates, our clients, and our company.
Essential Functions of an Associate Engagement Representative:
Create and manage programs and processes that improve the associate's employment experience - Ensure that companywide communication and engagement activities are coordinated, timely, and scalable - Develop new and improve existing engagement outreaches that impact associates in all stages of the employment life cycle - Consult with clients and branches to create client-specific associate surveys - Define (and redefine) benchmark metrics
Heavy data analysis with emphasis on data visualization for users who are not analytically minded
Serve as a subject matter expert and consultant in all areas of engagement: knowledge of current workforce trends, important metrics to consider in different environments, creating and running surveys, adding new touchpoints, and making recommendations for change to existing processes or policies
Provide timely reporting to executive management
Provide tools and training so that branch leaders can implement their own initiatives
Serve as primary contact to address associate complaints and solve issues in real-time when Onsite Manager is out of the office
Desired Skills & Experience for an Associate Engagement Representative:
Ability to travel between company branches and client facilities
Strong service-oriented attitude and demeanor
A passion for improving the working lives of our associates
Intermediate proficiency in Excel
Intermediate knowledge of survey methodologies and platforms
Strong written and oral communication skills
Strong ability to prioritize projects and meet deadlines
Process-oriented mind and commitment to continuous improvement
At least one year of experience in the staffing industry or in a talent management/employee engagement role
What Elwood Staffing can offer you:
Competitive salary
Health, Dental and Vision plan
Prescription drug plan
Life and Supplemental Life Insurance
Short and Long - Term Disability
401K Plan with company contribution
Telemedicine - Teledoc
Employee Assistance Program
Access to Benefit Advocates
Discount tickets, travel, and shopping-Working Advantage
Dell computer discount
Enterprise Rental Car discount
Chairman's Club
Anniversary awards program
Tuition reimbursement
$500 bonus paid for completion of approved Professional Certification
$500 Recruitment Incentive for Internal Careers
Bereavement Leave
Paid Time Off & Paid Holidays
Progressive training and development
Opportunities for advancement throughout our company
If you are outgoing and enjoy interacting with others, the Associate Engagement Representative position would be a great fit for you!
Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!
We are an Equal Opportunity Employer.
Find out more about us at www.elwoodstaffing.com
#IJC
How much does a service representative earn in Hoover, AL?
The average service representative in Hoover, AL earns between $19,000 and $37,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Hoover, AL
$26,000
What are the biggest employers of Service Representatives in Hoover, AL?
The biggest employers of Service Representatives in Hoover, AL are: