Service representative jobs in Hoover, AL

Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of December 8th Start Date January 8th While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM Key Responsibilities: Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations.

Thank you for your interest in a career at Amerex. Our company stands as a global leader in fire suppression products, driven by our commitment to our team members, communities, and customers. We embrace individual differences and actively recruit team members from diverse backgrounds and skill sets, irrespective of race, gender, or ethnicity. At Amerex, we are dedicated to continuous collaboration and innovation, striving to remain leaders in our industry. Every position is rooted in a culture that aligns with eight guiding principles: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability, and Trust. These principles are the foundation of McWane, Inc. and serve as a compass, offering personal guidance to navigate daily work situations. Overview The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response, meeting customer needs and handling requests or issues, and facilitating an accurate and complete order fulfillment process. Responsibilities Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls. Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations. Generate customer sales and order queries and act based on analysis. Solve or follow through on all customer-related problems and issues, both technical and account related. Ensure that information regarding customer requests and/or complaints is provided accurately and timely. Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers. Comply with customer service policies, work instructions, and procedures. Qualifications High school diploma or equivalent required. Associate's or bachelor's degree preferred. 3 or more years' experience in customer service. Excellent communication skills and the ability to properly set and meet customer expectations. Excellent analytical, problem-solving, and organizational skills. Exceptional written and oral grammatical skills, sentence structure, spelling, and punctuation. Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar). Multi-tasking skills with an ability to meet deadlines. Ability to maintain a calm demeanor when dealing with challenging issues and individuals. What We Offer Paid Time Off 10 Paid Holidays per year Affordable Medical, Vision, and Dental Plans Company-paid Life and AD&D, STD, and LTD Insurance 401(k) plan with Company match Tuition Reimbursement Program Additional Information Location & Commitments Permanent full-time roll based in Trussville, AL. Overtime may be required to ensure client projects are completed and delivered on time. Weekend work is rare but can occasionally be necessary. Summary of Working Conditions This position may involve potential exposure to hazardous materials, and environmental changes (heat/cold), and the employee must be able to work under stress occasioned by production requirements, personnel, and the needs of other departments, utilizing proper body mechanics. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. This employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All your information will be kept confidential according to EEO guidelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: * Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. * Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. * Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. * May schedule client appointments and/or conference room for appointments. * Assemble/generate materials including paperwork and reports for client meetings. * Understand and ensure business adherence with firm and financial industry regulatory policies. * May manage FA and Team's social media presence (website, LinkedIn, X, etc.). * Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. * May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. * Seek ways to enhance FA(s) business effectiveness and marketability. * Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. * May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. * May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. * Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: * 2+ years of prior industry and/or administrative work experience. * Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. * Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. * Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. * Detail oriented with an emphasis on accuracy. * Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. * Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. * Good analytical and critical problem-solving skills. * Bachelor's degree preferred, not required. Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.

At Messa Sync, we believe in creating seamless connections between people, ideas, and experiences. As a dynamic force in the event planning and engagement industry, we specialize in delivering impactful corporate and community events that foster collaboration and inspire growth. Our Birmingham-based team thrives on precision, innovation, and adaptability-bringing each client's vision to life through expert coordination, meticulous planning, and unmatched dedication. Job Description We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. This role is ideal for individuals who excel in providing exceptional service, solving problems efficiently, and ensuring that every client interaction reflects our company's values. As a key point of contact for customers, you will play an essential role in building trust and delivering a positive experience. Responsibilities Handle inbound and outbound customer inquiries via phone and email in a professional manner Resolve product and service issues by clarifying the customer's complaint and determining the cause Follow up to ensure customer satisfaction and maintain a high level of service quality Maintain accurate records of customer interactions and transactions Collaborate with other departments to ensure customer concerns are addressed effectively Continuously improve service processes by offering suggestions and feedback Maintain up-to-date knowledge of products, services, and company procedures Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) 2+ years of experience in a customer service or client-facing role Strong communication and interpersonal skills Ability to multitask, prioritize, and manage time efficiently Proficient in Microsoft Office and CRM systems Critical thinking and problem-solving abilities Professional demeanor and commitment to excellence Additional Information Benefits Competitive annual salary ($55,000 - $62,000) Opportunities for career advancement and professional development Supportive and collaborative work environment Paid time off and holidays Comprehensive training and onboarding programs Access to employee assistance resources

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world. Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including: * $60-70K base salary based on experience * Bonus program * 401K program with company 4% match * Company vehicle * Paid expenses * Paid vacation and sick time Responsibilities As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner. * Maintain current customer base * Service accounts per direction of assigned Sales Reps * Improve technical and market knowledge * Complete call reports, service reports and business reviews as required * Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required * Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service * Performance of other duties as assigned If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed. Qualifications * Technical Degree or Minimum 2 Years Sales or Technical Experience * CDL license preferred * "In-House" Training as needed to meet objectives * Field Training with other reps to meet objectives * Strong communication skills * Continued training to meet objectives * Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment. * Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries. Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world. Kurita's corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony Kurita has a future need for a Technical Service Rep (Water Treatment) in the Tuscaloosa area. This is an excellent opportunity to join an expanding organization that offers a rewarding sales/technical career and the ability to grow. We offer a competitive salary and benefit package including: $60-70K base salary based on experience Bonus program 401K program with company 4% match Company vehicle Paid expenses Paid vacation and sick time Responsibilities As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner. Maintain current customer base Service accounts per direction of assigned Sales Reps Improve technical and market knowledge Complete call reports, service reports and business reviews as required Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR's and accounting as required Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service Performance of other duties as assigned If you have a passion for providing engineering solutions through technical service, enjoy working in a fast paced, high growth, energetic and customer focused environment, while having the potential of earning a robust income, please apply. We are the best place to work in water and with your help we will help Kurita and our customers succeed. Qualifications Technical Degree or Minimum 2 Years Sales or Technical Experience CDL license preferred “In-House” Training as needed to meet objectives Field Training with other reps to meet objectives Strong communication skills Continued training to meet objectives Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment. Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Qualifications Job Qualifications : High School diploma or GED 2-3 years of Customer Service experience Excellent communication and organizational skills Ability to handle multiple tasks Strong knowledge of Microsoft Office software 1-2 years book-keeping or general accounting experience preferred Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Primary Responsibilities: Manages the service and support for assigned book of commercial lines business Assists with gathering information for new and renewal submissions Review Policies for accuracy and completeness Reviews client policy transactions to verify they are in accordance with company guidelines Documents all activity related to a customer/policy in agency management system Maintains confidentiality of all information related to clients, agency, employees, companies, or as appropriate, other information Provides prompt, accurate, and courteous service to customers and company personnel Improves insurance skills and knowledge by seeking out educational opportunities Create and maintain internal market appetite guide Maintain carrier contact schedule Coordinate carrier meetings with the Petra team Desired Skills: Possesses strong computer knowledge and skills including experience with Microsoft Office programs as well as agency management software experience EPIC agency management system software experience strongly preferred Experience working with multiple lines of commercial coverage Fosters a proactive relationship with customers and company representatives Possesses excellent organizational and technical skills, is a problem solver and self-starter Demonstrates positive customer service and sales skills, internally and externally, with effective communication, respect, and integrity Has the ability to perform multiple tasks in a complex working environment accurately and proficiently At least one professional insurance designation preferred Education/Experience: 3+ years of commercial insurance experience, required 5+ years of commercial insurance experience, preferred Holds a current Property and Casualty Insurance license Preferred experience working within the Applied EPIC system College Degree preferred

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 4,800 team members operate over 550 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we've remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team! JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Schedule: Monday-Friday Day Shift Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. This position will develop relationships between the Legacy of Hope (LoH) and hospitals in the service area. This position will provide education to hospital staff and physicians regarding organ and tissue donation, donation policies, and the state, federal, and Joint Commission standards that impact donation. This position is responsible for developing and leading a multi-disciplinary donation committee within all Super A, A hospitals and other hospitals as assigned. This position will collect, analyze, and distribute referral data to hospitals, and will display good rapport and professionalism with all clients and audiences. This position must be available to work flexible hours occasionally to facilitate education to hospital partners on night and weekend shifts, and must also be available via telephone to address issues at assigned hospitals in a real-time manner. Position Requirements: EDUCATION AND EXPERIENCE: Required: Bachelor's degree in health sciences, marketing, or similar field of study. 4 years of applicable experience may substitute for degree requirement. Preferred: Degree in public relations or communications. Experience in marketing, pharmaceutical sales, or communications related field. Experience documenting detailed information. Knowledge of healthcare field and terminology. LICENSE, CERTIFICATION AND/OR REGISTRATION: Required: Valid driver's license and ability to be insured TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

Job DescriptionSalary: $15 + Commission We are seeking a motivated Sales Closer for our Wellness Services and Memberships. This is a base salary and commission-based position with the potential to earn significantly while enjoying a fun and dynamic work environment. Responsibilities Call each client prior to their visit to review their wellness budget, get debrief of their needs, align solutions and prepare order sheets/notes for the Team (RNs) Sell products and services to maximize revenue opportunities. Transform prospective clients into brand loyalists by engaging with a broad range of potential customers. Leverage top-notch training resources to master the art of selling and represent Tribes ethos effectively. Operate with no cap on commission, providing limitless earning potential. Utilize systems, including access to a CRM designed for phone sales, to ensure success in conversions Requirements Knowledge, background, or raw passion for health and wellness. Experience in sales is an advantage, but a willingness to learn is essential. Self-starter motivated by growth opportunities and the drive to excel in sales. Excellent command of the English language, both verbal and written, with strong communication skills. Willingness to do what it takes to make our goals Ability to work 40 hours per week, including weekend events Benefits Gym membership at Gauntlet Gym with 2 weekly group workouts, ideally with the prime team Membership sales Commission on the first months revenue Access to a battle-tested tool kit for sales consultants, including a CRM built for phone sales. Compensation 6 Paid vacation days (.5 Day accrued monthly) Starting $15 hr (2 months, then eligible for $4 increase) Monthly Commission 15% of NEW first month membership sales (Team sales goal for incentive eligibility: 20)

At Red Diamond, we are driven by an obsession to provide a world-class coffee and tea experience. Since 1906, the cornerstone of our company has been our commitment to unparalleled quality, innovation, and customer service. We achieve this by hiring the best employees and providing great benefits and a fulfilling work environment which allows our employees to make an impact and deliver the highest quality coffee and tea products available. *First shift position with a starting rate of $20. Benefits: We offer great health and dental insurance through Blue Cross and Blue Shield of Alabama. In addition, we offer vision insurance, disability and life insurance, a 401k plan with a company match, and paid time off. Summary: Clean manufacturing plant and warehouse including machines, floor, drying plans, keeping the roasting room clean, dry storage, production area, and warehouse shipping and receiving. Also responsible for taking the trash out, scrubbing the floors, and assisting as needed. Operate equipment and clean at heights up to 40 feet in the production facility. Ensure safety standards are maintained in all duties. First shift (Mon - Thurs 5am - 3:30pm) position available. Starting rate of pay is $20 per hour on first shift. Knowledge, Skills, and Abilities Required: Excellent attention to detail. Ability to stand for long periods of time. Must not be afraid of heights. Education and Experience Required: High school diploma or equivalent preferred. Related experience considered in lieu of education.

· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Assists members and employees with all electronic services including mobile banking, remote deposit capture, home banking, online accounts and web loan payments. Takes credit applications received by phone and forwards the application to a Loan Specialist for processing. Identifies cross-sell opportunities and cross-sells services to members. Ensures the appropriate records are maintained and required reports are prepared. Provides check and deposit verification for merchants. Performs other job-related duties required or assigned. Performance Measurements Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations. Successfully resolve member issues with limited transfers. Process member transactions with zero unresolved errors. Successfully recommend a new product or service to qualified members. Contribute to overall Call Center Quality Loop score of 6.7 or higher. Knowledge and Skills Experience - One year to three years of similar or related experience. Education - A high school education or GED. Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills - Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information. Physical Requirements - Light lifting required.

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling. You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products. Responsibilities and Duties Schedule appointments for patients for both our dermatology clinic and spa. Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.). Schedule appointments correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card and form of ID). Instruct caller of how to complete new patient paperwork Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor. Make reminder calls as requested. Make calls to reschedule appointments when necessary. Provide assistance with mailings and other projects as call volume permits. Qualifications and Skills Ability to handle confidential and sensitive information. Ability to communicate effectively on the telephone. Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. Ability to handle a high volume "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately. Ability to demonstrate quality customer service. Knowledge of modern office equipment and procedures. Previous EMR experience (specifically, ModMed EMA) preferred. Strong verbal and written communication skills Attentiveness to detail Background and Drug screen required Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred) Experience: Medical Call Center: 1 year (Preferred) Multi-line phone systems: 1 year (Preferred) ModMed/EMA: 1 year (Preferred) Work Location: In person

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $11 per hour Salary Range: 7.25 - 11 We are an equal opportunity employer and participate in E-Verify in states where required.

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills * Answers incoming calls * Checks and follow ups on voicemail messages * Maintains and updates patient demographics * Schedules patient appointments * Assists with patient registration and patient Check-out as needed * May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities * Excellent verbal communication and telephone skills * Ability to read and interpret documents * Effective interpersonal skills including active listening * Typing and Data Entry Experience * Strong organizational skills and detail oriented * Proficient in Microsoft Office (Word, Excel, Outlook) * Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience * Requires High School Diploma or equivalent * 1-2 years in administrative experience Physical/Mental Demands * Work requires the ability to lift objects weighing up to 20 pounds * Work requires ability to carry objects weighing up to 20 pounds. * Work requires ability to sit +/- 90% of the time. * Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. * Work requires the ability to hear, understand, and distinguish speech and/or other sounds. * Work requires proofreading and checking documents for accuracy. * Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus * OSHA personal exposure risk category I & II * Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations * Understands Christ Health Center Mission Statement and Values * Consistently displays Christ Health Center's Mission on a daily basis * Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.