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Service representative jobs in Idaho Falls, ID - 148 jobs

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  • BUSINESS SUPPORT REP

    Day Wireless Systems 4.2company rating

    Service representative job in Idaho Falls, ID

    The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
    $27k-31k yearly est. 5d ago
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  • Idaho Falls, Idaho - Customer Support Representative CSR

    Culligan 48Mn

    Service representative job in Idaho Falls, ID

    Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job SummaryCulligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Collection calls on past due accounts Coordinate schedules and works with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning Qualifications High school diploma or GED Minimum of three years of customer service experience is required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $16.00 - $19.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $16-19 hourly Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service representative job in Idaho Falls, ID

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $26k-31k yearly est. 4d ago
  • Store Customer Service (Part-time)

    Melaleuca 4.4company rating

    Service representative job in Idaho Falls, ID

    Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential * Assembles and displays product specials and graphics in a pleasing professional presentation * Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary * Answers customer inquiries and questions with knowledgeable and professional assistance * Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). * Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. * Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. * Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product * Assists Coordinator with Cash Reconciliation, and balancing the tills each day. * Follows proper opening and closing physical security routines. Additional * Performs other duties as assigned or needed Qualifications Essential * Thorough knowledge of company policies, procedures, and the company marketing plan. * 10 key by touch. * 40 wpm typing. * Detailed work and organizational skills. * Ability to analyze problems and create solutions. * Ability to work independently and professionally and follow through on projects. * Ability to prioritize and organize * Ability to maintain confidentiality of sensitive areas. * Written and verbal communication skills. * Ability to work under stress. * Standing for duration of shift. * Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. * Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. * Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. * Visually read reports, computer screen, bottles, products, batch numbers, etc. * Computerized accounts receivable experience. * Good math skills (add, subtract, multiply, and divide). * Strong customer relation skills for conflict situations. * Ability to lift a minimum of 40 lbs. * Pulling, stretching, bending, and lifting for duration of shift. * Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional * Ability to climb stairs. * Word processing, graphics and spreadsheet skills. * Ability to lift 40 lbs. * Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
    $25k-32k yearly est. Auto-Apply 12d ago
  • Merchant Services Account Specialist- Spanish Preferred

    ICCU

    Service representative job in Idaho Falls, ID

    Onboard business members with Merchant Services and provide outstanding service and support for existing merchant members. Ensure merchant accounts are set up properly and functioning as intended. Provide support via phone and email for merchant services questions from team members and business members. Duties and Responsibilities: Sell merchant services to business members from incoming leads and phone calls as needed. Answer team member questions on merchant services or existing merchant accounts. Respond to tickets created for Risk Analyst review on merchant accounts and work with the member to obtain any requested information for review. Assist members with questions or issues they have with their Merchant Services account, as well as any requested changes to the account. Assist Merchant Services team with preparation of merchant proposal packages for prospective accounts. Assist with updating policies and procedures. Assist with merchant account review and periodic follow up with merchant members. Maintain in-depth product knowledge on all aspects of Merchant Services including products, Software as a Service (SaaS) plans, payment gateways, monthly fees, product cost, First Data Meta Bank Credit Policy/Unqualified Business, statement analysis and rate review. Maintain a basic understanding of new business account requirements and products and services. Complete reports on overall productivity for the Merchant Services department Provide support for projects or changes that will impact the Credit Union's business members. Other duties as assigned. Qualifications: Bachelor's Degree or equivalent experience. 0-5 years' relevant experience. Ability to effectively work and communication within the organization and with business members. Ability to always maintain the confidentiality of the Credit Union and member records. Performance Standard: Must take pride in department, always meeting and exceeding business member's expectations. Must be professional and courteous in communication. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills. Physical Requirements: Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). This role offers benefits, including: Competitive Pay Medical, Dental, & Vision Insurance Generous Paid Time Off Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture And More The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
    $26k-34k yearly est. 2d ago
  • Customer Service Rep (7305)

    Domino's Franchise

    Service representative job in Idaho Falls, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling - process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high Qualifications Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball! People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro CRM software experience that would make you the Yoda of customer data management Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!) Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course) Eagle-eye attention to detail - you can spot a typo from a mile away Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters) Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 15d ago
  • Customer Service Representative - Idaho Falls, ID

    Kedia Corporation

    Service representative job in Idaho Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 8h ago
  • Customer Service Consultant

    Yellow Stone Dental

    Service representative job in Pocatello, ID

    Job Description Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice. Responsibilities: Respond to patient inquiries via phone, email, and in-person Schedule appointments and manage the appointment calendar Assist patients with billing and insurance questions Handle patient feedback and resolve any issues in a timely manner Maintain patient records and ensure accuracy of information Must be able to provide personable, friendly "World Class" customer service to internal and external customers Coach and provide valuable feedback to team members, fostering their professional growth Formulate, articulate, and prioritize project activities, ensuring clarity and alignment Develop well-founded conclusions and recommendations based on thorough analysis Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization Qualifications: High school diploma or equivalent 1-2 years of customer service experience Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to work in a fast-paced environment If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
    $26k-36k yearly est. 22d ago
  • Wholesale Phone Sales Representative

    Premier Performance 3.7company rating

    Service representative job in Rexburg, ID

    Schedule: Full-Time Non-Exempt Salary: $20- $25 per hour DOE + Commissions The Wholesale Phone Sales Representative applies extensive knowledge of our product lines and automotive knowledge. Wholesale Phone Sales Representatives assist our customers in finding the right products for their needs. Requires communicating with customers through phone and email, as well as receive inbound calls and follow up on sales quotes through outbound calls. This position reports up to the Director of Sales. PRIMARY DUTIES & RESPONSIBILITIES * Evaluate customers' needs and make recommendations for products explaining how the product will benefit the customer * Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment * Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms * Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer * Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questions * Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments * Attend company training seminars to become familiar with product lines * Identify resale opportunities and support them to achieve sales plans * Document account activities, generate reports and keep records of business transactions with customers and suppliers * Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries * Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions * Follow up on quotes in order to promote products and increase customer satisfaction * Work with internal departments and external business partners to resolve customer issues * Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriate * Other duties as assigned. EDUCATION & EXPERIENCE QUALIFICATION * High School Diploma or Equivalent * 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education * Associates Degree in Applied Science, Mechanical training, and/or related degree * Automotive Service Excellence (ASE) as a Master Technician or other related certifications. JOB REQUIREMENTS * Previous Call Center or Customer Service Experience * Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers * Strong problem-solving skills with ability to analyze customers' needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives * Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals * Must be able to understand customers time restraints, budget, and goals. BEHAVIORAL COMPETENCIES * Excellent oral and written communication skills * Strong needs analysis and problem-solving skills * Strong math skills. TECHNICAL COMPETENCIES * Intermediate proficiency with MS Office suite: Excel, Word, Outlook, PowerPoint, instant messaging, and internet navigation.
    $20-25 hourly 48d ago
  • Customer Support Agent

    Squeeze Media Group LLC

    Service representative job in Rexburg, ID

    Job DescriptionDescription: We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love. What will you do? Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes) Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process “What's in it for me?” $12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+ Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies Flexible scheduling PTO available 401(k) Daily, weekly, and quarterly spiffs and bonuses 6 major holidays off Health insurance/HSA option, Dental, and Vision for full-time employees Gain real-world experience and grow your career with us Internal leadership opportunities due to our massive growth Are you a fit? We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture: Minimum Qualifications: High school diploma or equivalent completed Must complete a successful background check Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week) Hour of operation: Monday through Friday, 8am-6pm MST Must work 4-hour shifts at minimum, and be able to work 5 days a week Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks Ability to meet consistent attendance requirements Preferred Qualifications: Previous experience in any sales/support setting The desire to be part of a fast-growing company Positive attitude and outlook - be a force for good in our culture Hard-working, self-motivated, eager to learn ************************************* ********************** ********************************************************** ****************************************** Apply to learn more about this amazing opportunity at Squeeze! Requirements:
    $18-20 hourly 19d ago
  • Biller - Patient Financial Services

    Bingham Memorial 4.7company rating

    Service representative job in Blackfoot, ID

    We are looking for highly motivated individuals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers of all specialties. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you. JOB REQUIREMENTS Minimum Education: High School Diploma or equivalent. Minimum Work Experience: 1 year experience in a related field or equivalent education. Required Skills, Knowledge, and Abilities: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. BASIC JOB PURPOSE Responsible for compiling itemized hospital bills, verifying patient insurance coverage and computing patient insurance benefits. Works closely with the Admitting Office, Medical Records and physicians' office staff. ESSENTIAL FUNCTIONS Assumes responsibility for all accounts within one or more pay classes. Researches all information to complete the billing process. Follows up accounts until zero balance or turned over for collection. Answers all inquiries regarding accounts. Processes and distributes copies of billings as required. Maintains department records, reports, and files as required. Participates in educational programs and inservice meetings. Maintains a high level of Customer Service at all times in interactions with internal and external customers. Provides guidance to patients in regards to the processes of insurance companies. Cross trains in one or more pay classes to provide back ups for absent employees. Cross trains with the Admission staff to provide back up for absent employees. Responsible to post payments and balance their receipts daily. Answers inquiries from patients or responsible parties in regards to their bills. Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration.
    $24k-31k yearly est. 55d ago
  • Relief CSR Driver

    Vestis Services

    Service representative job in Pocatello, ID

    Watch this video! ************************************************************* The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. - Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. - Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. - Experience: - Travel Requirements: - Education: High school degree or equivalent - License Requirements/ Certifications: **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Drivers License (Not CDL) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-34k yearly est. 48d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mark Hancock-State Farm Agent

    Service representative job in Blackfoot, ID

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 2d ago
  • Care Coordinator - Part Time

    Grand Peaks 4.1company rating

    Service representative job in Rexburg, ID

    Schedule: Part Time | 8:30 am - 4:30 pm | Thursday - Friday Grand Peaks is looking for a caring, organized, and motivated Care Coordinator to join our team part-time (two days a week). In this role, you'll help patients get the care and support they need whether that means connecting them with community resources, managing chronic conditions, or making sure they get follow-up care after a hospital visit. You'll work closely with patients, families, and healthcare providers to make sure everyone is on the same page and ensure patients feel supported every step of the way. What You'll Do As a Care Coordinator, you'll help patients get the care and support they need by: Connecting them with community resources and services. Checking in after hospital or ER visits to review discharge instructions and set up follow-up appointments. Support patients in managing chronic conditions, identify those needing extra help, and collaborate with the care team to create and follow through on personalized care plans. Completing prior authorizations for medications and imaging. Coordinating care between doctors, specialists, and other healthcare providers. Keeping patient information up to date in the electronic medical record. Being the go-to person for patients and families, answering questions, helping with challenges like transportation or prescriptions, and making sure they feel supported. Providing education and resources in a way that's easy for patients to understand. Taking part in trainings and team meetings to keep improving how we serve our patients. You'll need to stay organized, work well independently, and communicate clearly but most of all, you'll bring compassion and care to every patient interaction. Requirements High School Diploma or equivalent required. At least 2 years of experience working with patients who have chronic conditions, prenatal/perinatal needs, or families and children. Previous experience with care coordination or case management in a medical setting. Comfortable managing multiple priorities in a busy environment. Knowledge of medical terminology. Bilingual skills preferred. Proficient in using email, phone, and other communication tools. Highly organized and able to keep accurate notes and records. Experience with health IT systems or reports is helpful. Familiarity with local healthcare and social service resources is a plus. Please submit your resume with references. We look forward to hearing from you!
    $32k-39k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Tammy Sluder-State Farm Agent

    Service representative job in Saint Anthony, ID

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly plus commission/bonus ($40,000+ annually) Profit sharing Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Must be able to work the following schedule: M-F, full-time If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 23d ago
  • BUSINESS SUPPORT REP

    Day Wireless Systems 4.2company rating

    Service representative job in Pocatello, ID

    The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
    $27k-31k yearly est. 5d ago
  • Idaho Falls, Idaho - Customer Support Representative CSR

    Culligan 48Mn

    Service representative job in Idaho Falls, ID

    Job Description Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Collection calls on past due accounts Coordinate schedules and works with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning Qualifications High school diploma or GED Minimum of three years of customer service experience is required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About Culligan As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
    $30k-37k yearly est. 26d ago
  • Biller - Patient Financial Services

    Bingham Memorial Hospital 4.7company rating

    Service representative job in Blackfoot, ID

    We are looking for highly motivated individuals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers of all specialties. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you. JOB REQUIREMENTS Minimum Education: High School Diploma or equivalent. Minimum Work Experience: 1 year experience in a related field or equivalent education. Required Skills, Knowledge, and Abilities: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. BASIC JOB PURPOSE Responsible for compiling itemized hospital bills, verifying patient insurance coverage and computing patient insurance benefits. Works closely with the Admitting Office, Medical Records and physicians' office staff. ESSENTIAL FUNCTIONS Assumes responsibility for all accounts within one or more pay classes. Researches all information to complete the billing process. Follows up accounts until zero balance or turned over for collection. Answers all inquiries regarding accounts. Processes and distributes copies of billings as required. Maintains department records, reports, and files as required. Participates in educational programs and inservice meetings. Maintains a high level of Customer Service at all times in interactions with internal and external customers. Provides guidance to patients in regards to the processes of insurance companies. Cross trains in one or more pay classes to provide back ups for absent employees. Cross trains with the Admission staff to provide back up for absent employees. Responsible to post payments and balance their receipts daily. Answers inquiries from patients or responsible parties in regards to their bills. Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration.
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - Pocatello, ID

    Kedia Corporation

    Service representative job in Pocatello, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 8h ago
  • Customer Service Representative - State Farm Agent Team Member

    Mark Hancock-State Farm Agent

    Service representative job in Rexburg, ID

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 23d ago

Learn more about service representative jobs

How much does a service representative earn in Idaho Falls, ID?

The average service representative in Idaho Falls, ID earns between $24,000 and $40,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Idaho Falls, ID

$31,000

What are the biggest employers of Service Representatives in Idaho Falls, ID?

The biggest employers of Service Representatives in Idaho Falls, ID are:
  1. Global Elite Group
  2. Ao Garcia Agency
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