Apply now
* Apply Now * Start applying with LinkedIn
Start
Please wait...
$30k-34k yearly est. 6d ago
Looking for a job?
Let Zippia find it for you.
Customer Success Specialist
Insight Global
Service representative job in Boise, ID
We are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.
Key Responsibilities:
Provide exceptional customer service to clients via phone, email, and chat.
Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
Assist customers with their financial inquiries, including account information, transactions, and product details.
Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
Escalate recurring issues to appropriate agencies for resolution.
Understand and navigate Enterprise Resource Planning (ERP) systems.
Use ServiceNow for ticketing and issue tracking.
Required Skills & Experience
Bachelor's degree 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.
$24k-35k yearly est. 4d ago
BUSINESS SUPPORT REP
Day Wireless Systems 4.2
Service representative job in Idaho Falls, ID
The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
Generate outbound business development sales calls to prospective customers
Identify and resolve problems in a timely manner
Answer any inbound Sales call and assist customers with their needs
Manage orders with correct pricing and product availability
Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams
Attends new product training as needed
Develop and implement plans and strategies for quickly developing their Sales territory
Articulate the value proposition of our products and services to convert prospects to customers
Proven success in ability to close new business
An understanding of radio concepts and a moderate understanding of general wireless technology
Occasionally travel with other Sales Representatives on Sales calls
Other duties as assigned
Qualifications
Required Experience:
Business to business sales experience
1-2 years inside sales, customer service, telemarketing, or phone support experience
Experience using Outlook, Excel, data base software, NetSuite is preferred
Experience selling product or service over the phone
Past experience in selling technical products is a plus
Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
$27k-31k yearly est. 3d ago
Commercial Client Service Associate I-III
Washington Trust Bank 4.7
Service representative job in Lewiston, ID
As a Commercial Client Service Associate you will interact, support and build relationships with a variety of internal and external clients. This is the perfect opportunity to become acquainted with our Commercial Banking products and services. A drive to succeed, desire to learn new skills, an affinity for numbers and a passion for providing excellent customer service are keys to success.
Essential Functions:
Solve problems in a timely and accurate manner, handling urgent and confidential matters in a mature, professional manner to ensure continued goodwill.
Provide RMs and ARMs with prompt, timely and accurate information as needed to support client relationships and the overall goals of the department and bank.
May personally meet and may make joint calls with officers to build a link with clients. Help maintain strong customer relations on a continuing basis.
As needed, provide information on all bank services, providing seamless referrals, service and follow-through to clients.
Maintain orderly, thorough, and accurate information files on current and potential customers.
Provide officers phone support by accepting and giving out pertinent information, finalizing calls, where appropriate.
Maintain activity/tracking files for each officer to ensure proper receipt of information required to maintain portfolios in a current status. (Items may include financial statements, borrowing base reports, deeds, etc.)
Assist in planning outside calls by preparing a letter to prospect, ordering pertinent background financial information, scheduling meetings, etc.
Organize and prioritize daily workflow in order of importance. Work within generally established guidelines known as "Best Practices" which defines the most efficient way to conduct specific processes.
May make overdraft, service charge waivers, or other assigned decisions on client accounts in officers' absence.
Act as liaison between assigned business unit and other product areas of the bank.
As applicable, prepare requests for new and renewal note and documentation packages as directed by officers, following through to closing until file is complete. May assist with or perform rudimentary financial analysis as directed by officer or senior support personnel.
Work with accounting and other administrative computer systems for research, report generation and check generation.
May prepare inventory and/or disposition schedules of trust and estate property; reviews daily transaction sheets and makes adjustments when necessary.
May be responsible for quarterly construction loan reports, loan fee reports, commercial loan/residential real estate loan documents, appraisal ordering, timely collection of fees, and tracking past due property taxes. Initial contact with clients required. May also close new or renewed loans, occasionally at the client's place of business.
Prepare applicable portions of Credit Authorizations on current clients for lending relationships. Provide transcription of comments, letters, memos, waivers and Credit Authorizations
Qualifications:
Accurate keyboarding skills and extensive knowledge of business software programs, including word processing (Microsoft Word), spreadsheet (MS Excel) and database (Access) applications.
Effective time management and ability to prioritize workflow.
Strong interpersonal skills to work collaboratively with diverse groups of people and in a team environment.
Knowledge of bank products and services
Knowledge of business unit's functional areas, such as documentation and processing requirements within Trust administration, corporate lending, commercial/residential real estate lending, or private banking.
Specific knowledge of various documentation (Deeds of Trust, Mortgages, Notes, Guarantees, etc) may also be required.
Compensation:
Commercial Client Service Associate I: $20.67 to $31.03 per hour
Commercial Client Service Associate II: $22.50 to $33.76 per hour
Commercial Client Service Associate III: $26.63 to $39.94 per hour
The compensation range represents the low and high end of the base compensation range for this position located in Lewiston, ID. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus.
What Our Culture Can Offer You:
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.
Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$26.6-39.9 hourly 3d ago
CSR
Adecco 4.3
Service representative job in Boise, ID
Adecco is immediately hiring a Customer ServiceRepresentative for a successful online retailer based in Eagle, Idaho! We're hiring a full-time Customer ServiceRepresentatives to join our in-person team (Monday-Friday, 9am-5:30pm, with occasional Saturdays) with pay $20-22/hr. depending on experience. As a CSR, you will handle inbound calls, assist customers with product info, and resolve issues with empathy and efficiency. Ideal candidates are detail-oriented, tech-savvy, and thrive in a high-volume, phone-heavy role.
Requirements:
1+ year of office-based customer service experience or client sales & service
Strong communication and multitasking skills
Experience with multi-line phones and CRM systems
Clean background and credit history (no collections, bankruptcies, or late payments) and clean drug test
High School Diploma or equivalent
Preferred:
Comfortability with using the latest technology
Call Center Experience
Management Experience
What's in it for you?
Competitive Weekly Pay $20-22/hr. DOE
Client-catered lunches
Generous Referral Bonuses
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$20-22 hourly 1d ago
Commercial Lines Customer Service Representative
Brown & Brown 4.6
Service representative job in Meridian, ID
Brown & Brown is seeking a Commercial Lines Customer ServiceRepresentative to join our growing team in Meridian, ID!
The Commercial Lines Customer ServiceRepresentative is responsible for servicing Agency Bill and Direct Bill accounts, including invoicing, policy changes, coverage comparisons, and compliance documentation. This role supports client retention and growth through strong relationship management, identifying coverage gaps for upsell/cross-sell opportunities, and overseeing administrative tasks such as certificates, auto ID cards, and policy processing.
How You Will Contribute:
Provide service to existing clients via inbound calls, emails, and daily tasks
Make outbound phone calls to provide customer service
Quote and Bind insurance with various carriers for existing clients
Respond to requests for certificates of insurance or auto ID cards
Maintain a concern for timeliness and completeness on all service requests
Utilize an electronic filing manager to maintain documentation and compliance
Notate and file documents in our agency management system
Licenses and Certifications: P&C Licensed in Idaho
Skills & Experience to Be Successful:
High school diploma or equivalent required
Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
Strong oral and written communication skills
Strong typing skills
Exceptional customer service and interpersonal skills
Demonstrated critical thinking and problem-solving skills
3+ years of Commercial Insurance experience
P&C license required or able to obtain within 90 days of hire
AMS360 experience
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits
: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits
: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness
: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits
: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$28k-33k yearly est. 2d ago
Customer Solutions Representative
HP 4.9
Service representative job in Boise, ID
Description -
Applies
developed knowledge
of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Responsibilities:
Gathers and assesses SMB customers' hardware, software, and technical needs.
Generates leads to specific departments based on customers' needs and segments.
Identifies related future needs for lead generation and opportunity expansion.
Identifies customer-specific parameters and constraints that impact the solution.
Investigates and optimizes a solution's fit to the requirements of the customer.
Identifies probable competition.
Solicits inputs from team members as required.
Anticipates some of the potential challenges for the proposed solution.
Assists peers in the area of expertise as needed.
Manages multiple tasks or cases simultaneously with minimal supervision.
Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
Superior communication skills both written and verbal
Experience in customer-facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem-solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Familiarity with computer technology
Time management skills
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
The pay range for this position is $22 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
No
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
$22-28 hourly Auto-Apply 3d ago
Client Success Renewals Specialist
Norstella
Service representative job in Boise, ID
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 26d ago
Service Center Accountant
Gillspointstire
Service representative job in Idaho
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.
The Service Center Accountant is responsible for bookkeeping-level accounting related to Point of Sale (POS) transactions and vendor receipts. This role supports retail and warehouse managers by ensuring the accuracy and proper documentation of financial transactions for assigned locations. The Service Center Accountant also validates vendor receipts, ensures accurate posting into NetSuite, and troubleshoots any bookkeeping issues that arise.
Responsibilities:
Maintain and reconcile POS transactional data and vendor receipts for assigned locations.
Assist retail and warehouse managers with financial record-keeping and bookkeeping tasks.
Validate and ensure accuracy of vendor receipt postings into NetSuite from the POS system.
Ensure proper documentation is attached to financial transactions for compliance and audit purposes.
Identify and troubleshoot discrepancies or errors in bookkeeping functions.
Collaborate with internal departments to resolve financial data inconsistencies.
Support month-end closing processes as needed.
Requirements
Qualifications & Skills:
Experience: Previous bookkeeping or accounting experience, preferably in retail or service center environments.
Technical Skills: Proficiency in accounting software, especially NetSuite, and familiarity with POS systems.
Detail-Oriented: Strong attention to detail to ensure accuracy in financial records.
Problem-Solving: Ability to troubleshoot and resolve bookkeeping-related issues efficiently.
Communication Skills: Ability to effectively work with retail and warehouse managers to support financial accuracy.
Preferred Qualifications:
Experience working with POS systems and vendor invoice processing.
Prior knowledge of NetSuite or similar ERP systems.
Strong organizational and time-management skills.
Ability to act as liaison / coach when working with service center managers
$24k-29k yearly est. 6d ago
Customer Service & Escalations Expert
Landlord Tech Inc. 4.0
Service representative job in Boise, ID
Job DescriptionDescription:
Downtown Boise | Full-Time | In-Office | $20/hr-$22/hr
At OurPetPolicy, we provide property managers with a streamlined platform to track animals on the premises, maintain organized records, and ensure compliance with Fair Housing laws. A key part of our work is verifying reasonable accommodation requests for emotional support and service animals-protecting the rights of those with disabilities while preventing misuse of this benefit by people who do not qualify.
This is not a typical customer service role. When it comes to emotional support and service animals, misconceptions are common. Your job is to provide clarity and guide applicants through the accommodation request process in line with state and federal guidelines. Strong de-escalation skills are essential when applicants are frustrated or confused about the requirements. You'll gain the knowledge and expertise essential for handling and communicating these sensitive and often complex topics.
What You'll Do:
Review and verify accommodation requests - Collect, review, and verify documentation with healthcare providers, and notify tenants when their documentation is not reliable.
Stay organized and coordinate with precision - Collaborate with applicants and residents, property managers, and healthcare professionals to keep requests progressing smoothly.
Communicate with clarity and composure - Whether de-escalating a tense call or answering a quick question, you'll listen actively and guide applicants toward solutions.
Work efficiently with technology - Use a CRM (HubSpot) and our proprietary software to manage applications and track correspondence.
Why Join OurPetPolicy?
Great environment - Work in a beautiful downtown Boise office with floor-to-ceiling windows and views of the city and foothills. Business casual dress code.
Supportive culture - We've built a fun, respectful, and collaborative environment in our Boise office. If you enjoy a light-hearted atmosphere and a team that values hard work, you'll fit right in.
Career growth - Clear path to leadership within the customer experience team.
Meaningful work - Protect fair housing rights while ensuring integrity in the accommodation process.
Perks and Benefits:
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance.
401(k) plan with company match.
MacBook workstation.
Landlord Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire.
Requirements:
Who You Are:
A strong communicator - Skilled at explaining complex policies with clarity and professionalism, while remaining empathetic and understanding.
Experienced in high-pressure interactions - Background in customer service, collections, service industry, property management, or a similar field.
Tech-savvy and detail-oriented - Comfortable learning new software and maintaining accuracy in documentation.
Team-oriented - Thrive in a collaborative, upbeat office environment.
$20 hourly 11d ago
Welcome Center Staff - Downtown Boise YMCA
Treasure Valley Family YMCA 4.1
Service representative job in Boise, ID
Our Downtown YMCA is currently seeking Welcome Center Staff to join their team. This individual is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y. The Welcome Center is a fast-paced, highly social environment, that requires computer proficiency and the ability to stand for the duration of your shift. Ideal candidates will be successful multitaskers with excellent customer service and interpersonal communication skills.
Schedule:
This is a part-time position averaging 8-12 hours weekly. Weekday, weeknights and/or weekend shifts will be required. Pay: $13.85-$17.31 depending on experience.
Responsibilities:
* Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
* Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
* Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
* Perform financial transactions accurately and maintain a balanced till.
* Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
* Offer financial assistance in response to program and membership inquiries.
* Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
Qualifications:
* Previous customer service, sales, or related experience.
* Basic computer and office skills.
* Must be able to engage others in conversations and make all people feel welcome.
* Ability to respond calmly and quickly to safety and emergency situations.
* Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
* Must be able to maintain confidentiality.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How To Apply:
All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended
$13.9-17.3 hourly 7d ago
Hospital Services Specialist I - Southern Idaho (Pocatello and Twin Falls)
Donorconnect 4.0
Service representative job in Twin Falls, ID
DonorConnect is seeking a full-time Hospital Services Specialist I - Southern Idaho (Pocatello and Twin Falls). In this position, you will play a vital role in developing and implementing strategies and action plans to maximize organ and tissue donation. If you are familiar with the healthcare space, have strong communication and people skills, and are comfortable conducting presentations on organ and tissue donation, apply today!
This position will require frequent travel and driving your own personal vehicle. You will be covering two geographic locations: Pocatello and Twin Falls. The two hospitals you will mostly travel to are Portneuf Medical Center in Pocatello and St. Luke's Magic Valley Medical Center in Twin Falls and other small facilities in the area.
DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives!
As the Hospital Services Specialist I, you will be responsible for implementing strategic efforts in assigned hospitals for maximizing organ and tissue donation. Through the ongoing assessment of hospital performance data, the Hospital Services Specialist (HSS) will build a knowledge base of each hospital's donor potential, people, functions, and processes. The HSS will develop strong working relationships with key hospital partners, determine client needs relative to the donor process, and develop and implement strategies and action plans to maximize donations. The HSS will also conduct professional and public education presentations on organ and tissue donation and assist with the development of educational materials as needed.
We at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect, expertise, and commit to diversity, equity, inclusion, and belonging.
MINIMUM QUALIFICATIONS
Training/Education/Certification:
Bachelor's degree in Public Relations, Health Sciences, Marketing, Business, or related field required, and/or an equivalent combination of education and relevant work experience
Preference will be given to those with a Bachelor's degree in Nursing
Experience Required:
Minimum two years of experience in medical or pharmaceutical sales, healthcare marketing, or education
Experience with physician-relations
Experience in education or marketing
Understanding of organ and tissue recovery
Medical terminology
Knowledge/Skills/Abilities:
Knowledge or experience in the medical field
Understanding of professional education functions and methods
Familiarity with hospital organizations and organ procurement issues and functions
Understanding of public relations
Demonstrated planning, negotiating, creative problem-solving, and analytical skills
Superior verbal and written communication skills
Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization
Customer service-orientated self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support
Able to work well with all levels of personnel in hospital settings and within the differing guidelines of each institution
Proficient user of computers, all Microsoft applications, and the internet
A valid driver's license must be maintained and possession of their own reliable insured automobile
Prolonged periods sitting at a desk and working on a computer
Must be able to move up to 10 pounds at times with or without reasonable accommodation
Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing
DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!
Must be able to pass a comprehensive background check and drug screen.
$26k-30k yearly est. 25d ago
Service Center Accountant
Gills Point S Tire & Auto
Service representative job in Boise, ID
Job DescriptionDescription:
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.
The Service Center Accountant is responsible for bookkeeping-level accounting related to Point of Sale (POS) transactions and vendor receipts. This role supports retail and warehouse managers by ensuring the accuracy and proper documentation of financial transactions for assigned locations. The Service Center Accountant also validates vendor receipts, ensures accurate posting into NetSuite, and troubleshoots any bookkeeping issues that arise.
Responsibilities:
Maintain and reconcile POS transactional data and vendor receipts for assigned locations.
Assist retail and warehouse managers with financial record-keeping and bookkeeping tasks.
Validate and ensure accuracy of vendor receipt postings into NetSuite from the POS system.
Ensure proper documentation is attached to financial transactions for compliance and audit purposes.
Identify and troubleshoot discrepancies or errors in bookkeeping functions.
Collaborate with internal departments to resolve financial data inconsistencies.
Support month-end closing processes as needed.
Requirements:
Qualifications & Skills:
Experience: Previous bookkeeping or accounting experience, preferably in retail or service center environments.
Technical Skills: Proficiency in accounting software, especially NetSuite, and familiarity with POS systems.
Detail-Oriented: Strong attention to detail to ensure accuracy in financial records.
Problem-Solving: Ability to troubleshoot and resolve bookkeeping-related issues efficiently.
Communication Skills: Ability to effectively work with retail and warehouse managers to support financial accuracy.
Preferred Qualifications:
Experience working with POS systems and vendor invoice processing.
Prior knowledge of NetSuite or similar ERP systems.
Strong organizational and time-management skills.
Ability to act as liaison / coach when working with service center managers
$24k-29k yearly est. 13d ago
Client Specialist - Phone Agent
Functional Medicine of Idaho
Service representative job in Meridian, ID
Full-time Description
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Job Description
As a Phone Agent at Functional Medicine of Idaho, you will be the first point of contact for patients, ensuring every call is answered with professionalism, accuracy, and empathy. This role is dedicated to managing incoming calls, facilitating patient scheduling, verifying required documentation, and directing inquiries to the appropriate team members. You will play a key part in ensuring timely communication, supporting the patient experience, and maintaining smooth coordination between patients, providers, and internal teams.
Role and Responsibilities
Serve as the first point of contact for all incoming calls to the Meridian office, answering promptly to minimize calls going to voicemail.
Monitor voicemail throughout the day; return patient calls or create follow-up tasks as needed.
Escalate patient complaints via task to the Lead or Manager when appropriate.
Transfer calls to the Boise/Wellness offices or direct extensions as needed.
Confirm patients are established prior to scheduling; direct new patients to the portal to complete new patient forms.
Conduct Meridian provider reminder calls
Provide front desk coverage when short-staffed or during lunch breaks, as directed.
Qualifications and/or Work Experience Requirements
High School Diploma (required).
1+ yr experience in High Call Volume Healthcare Office
Hands-on experience with CRM software and Google Drive.
Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients.
Strong analytical and organizational skills.
Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters.
Preferred Skills
Excellent analytical, decision-making, and problem-solving skills.
Strong communication abilities with patients and team members, thriving in a dynamic environment.
High emotional intelligence with a passion for health, wellness, and functional medicine.
Proficient in EMR systems and general computer literacy.
Experience in Functional Medicine and familiarity with related practices.
Sales experience in healthcare settings.
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements
FMIHIGHP
Salary Description Hourly
OUR CULTURE:
At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff - of all ages and from all walks of life - work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community's health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership ServiceRepresentative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere.
ESSENTIAL FUNCTIONS:
Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations
QUALIFICATIONS:
High School Diploma or GED required
One to two years of experience working with the public and cash handling
Proficiency with standard business software computer operations
Detail oriented and strong organizational and communication skills
Completion of YMCA program-specific certifications upon hire
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression
The employee is regularly required to engage in active listening and speech recognition
The employee is regularly required to use computers and telephones
The employee is often required to move around the facility
Specific vision abilities required by this job include near vision
The noise level in the work environment is usually moderate
DIVERSITY STATEMENT
The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.
STARTING PAY: $15.75/hr
WHAT YOU GET FROM WORKING AT THE YMCA:
Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
Free individual YMCA membership (
Paid sick time accruing at 1 hour every 40 hours worked
Up to two hours of Child Watch services per day, per child while employee is on site and working
Flexible schedules that work for YOU
Something new and exciting to learn and work with every day
Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)
The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
Apply today!
Onboard business members with Merchant Services and provide outstanding service and support for existing merchant members. Ensure merchant accounts are set up properly and functioning as intended. Provide support via phone and email for merchant services questions from team members and business members.
Duties and Responsibilities:
Sell merchant services to business members from incoming leads and phone calls as needed.
Answer team member questions on merchant services or existing merchant accounts.
Respond to tickets created for Risk Analyst review on merchant accounts and work with the member to obtain any requested information for review.
Assist members with questions or issues they have with their Merchant Services account, as well as any requested changes to the account.
Assist Merchant Services team with preparation of merchant proposal packages for prospective accounts.
Assist with updating policies and procedures.
Assist with merchant account review and periodic follow up with merchant members.
Maintain in-depth product knowledge on all aspects of Merchant Services including products, Software as a Service (SaaS) plans, payment gateways, monthly fees, product cost, First Data Meta Bank Credit Policy/Unqualified Business, statement analysis and rate review.
Maintain a basic understanding of new business account requirements and products and services.
Complete reports on overall productivity for the Merchant Services department
Provide support for projects or changes that will impact the Credit Union's business members.
Other duties as assigned.
Qualifications:
Bachelor's Degree or equivalent experience. 0-5 years' relevant experience. Ability to effectively work and communication within the organization and with business members. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
Must take pride in department, always meeting and exceeding business member's expectations. Must be professional and courteous in communication. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
This role offers benefits, including:
Competitive Pay
Medical, Dental, & Vision Insurance
Generous Paid Time Off
Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
And More
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
$27k-35k yearly est. 23d ago
Sports School Reservations Agent
Tamarack Resort
Service representative job in Donnelly, ID
The primary function of the Sports School Reservations Agent is to aid the Director of Skiing and the Sports School Manager, by selling ski and snowboard school products and providing daily reports. The Reservations Agent will work at the sports school sales office and will be responsible for overall daily management of the sports school in cooperation with the Sports School Manager and Reservations Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide exceptional guest service to all members of the resort and its guests.
Provide sales function of sports school products.
Be able to manipulate products in our sales software
Assign staff to various lessons based on experience and PSIA/AASI certification in conjunction with the Sports School Manager.
Provide sales of sports school products.
Support frontline operations as needed.
Review and oversee timesheets, incentive pay, etc. for snow sport school.
Sales and fulfillment of all ticket, passes, express cards associated with the sports school.
Support retail, rental and ticket sales staff.
Work with Group Sales Coordinator to provide group sales experiences.
Recognize that service is our product and helping guests have great experiences is our primary goal.
Review web-site pages, snow sports, and programs.
Evaluate and modify department policies & procedures to the benefit of the Sports school, Tamarack Resort and guests.
Interact with guests and customers of the Resort in a friendly and accommodating manner.
Maintain compliance with the Tamarack Resort Handbook, as well as, Resort procedures.
Appreciate that teamwork is essential for the success of the guest, the Snowsports Learning Center and the Resort.
Cooperate with all Resort departments, employees & coworkers in the performance of their duties.
Perform other duties assigned by the Senior Director or as appropriate to meet goals of the department and company.
QUALIFICATIONS
To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Exceptional organizational skills including high level of comfort with multiple software systems. Must demonstrate strong management and leadership skills with the ability to work in a team environment. Must be skilled in providing outstanding customer service.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires possession of a valid Driver's license with a driving record meeting the minimum standards needed by the Resort's insurance carrier.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
$22k-28k yearly est. 6d ago
BUSINESS SUPPORT REP
Day Wireless Systems 4.2
Service representative job in Boise, ID
The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
Generate outbound business development sales calls to prospective customers
Identify and resolve problems in a timely manner
Answer any inbound Sales call and assist customers with their needs
Manage orders with correct pricing and product availability
Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams
Attends new product training as needed
Develop and implement plans and strategies for quickly developing their Sales territory
Articulate the value proposition of our products and services to convert prospects to customers
Proven success in ability to close new business
An understanding of radio concepts and a moderate understanding of general wireless technology
Occasionally travel with other Sales Representatives on Sales calls
Other duties as assigned
Qualifications
Required Experience:
Business to business sales experience
1-2 years inside sales, customer service, telemarketing, or phone support experience
Experience using Outlook, Excel, data base software, NetSuite is preferred
Experience selling product or service over the phone
Past experience in selling technical products is a plus
Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
$27k-31k yearly est. 3d ago
CSR
Adecco 4.3
Service representative job in Meridian, ID
Adecco is immediately hiring a Customer ServiceRepresentative for a successful online retailer based in Eagle, Idaho! We're hiring a full-time Customer ServiceRepresentatives to join our in-person team (Monday-Friday, 9am-5:30pm, with occasional Saturdays) with pay $20-22/hr. depending on experience. As a CSR, you will handle inbound calls, assist customers with product info, and resolve issues with empathy and efficiency. Ideal candidates are detail-oriented, tech-savvy, and thrive in a high-volume, phone-heavy role.
Requirements:
1+ year of office-based customer service experience or client sales & service
Strong communication and multitasking skills
Experience with multi-line phones and CRM systems
Clean background and credit history (no collections, bankruptcies, or late payments) and clean drug test
High School Diploma or equivalent
Preferred:
Comfortability with using the latest technology
Call Center Experience
Management Experience
What's in it for you?
Competitive Weekly Pay $20-22/hr. DOE
Client-catered lunches
Generous Referral Bonuses
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$20-22 hourly 1d ago
Client Specialist - Phone Agent
Functional Medicine of Idaho
Service representative job in Meridian, ID
Description:
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Job Description
As a Phone Agent at Functional Medicine of Idaho, you will be the first point of contact for patients, ensuring every call is answered with professionalism, accuracy, and empathy. This role is dedicated to managing incoming calls, facilitating patient scheduling, verifying required documentation, and directing inquiries to the appropriate team members. You will play a key part in ensuring timely communication, supporting the patient experience, and maintaining smooth coordination between patients, providers, and internal teams.
Role and Responsibilities
Serve as the first point of contact for all incoming calls to the Meridian office, answering promptly to minimize calls going to voicemail.
Monitor voicemail throughout the day; return patient calls or create follow-up tasks as needed.
Escalate patient complaints via task to the Lead or Manager when appropriate.
Transfer calls to the Boise/Wellness offices or direct extensions as needed.
Confirm patients are established prior to scheduling; direct new patients to the portal to complete new patient forms.
Conduct Meridian provider reminder calls
Provide front desk coverage when short-staffed or during lunch breaks, as directed.
Qualifications and/or Work Experience Requirements
High School Diploma (required).
1+ yr experience in High Call Volume Healthcare Office
Hands-on experience with CRM software and Google Drive.
Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients.
Strong analytical and organizational skills.
Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters.
Preferred Skills
Excellent analytical, decision-making, and problem-solving skills.
Strong communication abilities with patients and team members, thriving in a dynamic environment.
High emotional intelligence with a passion for health, wellness, and functional medicine.
Proficient in EMR systems and general computer literacy.
Experience in Functional Medicine and familiarity with related practices.
Sales experience in healthcare settings.
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements:
FMIHIGHP