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What is a Service Representative

As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.

You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.

What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.

There is more than meets the eye when it comes to being a Service Representative. For example, did you know that they make an average of $15.39 an hour? That's $32,006 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Representative Do

There are certain skills that many Service Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Service Representative does

How To Become a Service Representative

If you're interested in becoming a Service Representative, one of the first things to consider is how much education you need. We've determined that 50.8% of Service Representatives have a bachelor's degree. In terms of higher education levels, we found that 4.6% of Service Representatives have master's degrees. Even though most Service Representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Service Representative. When we researched the most common majors for a Service Representative, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Representative resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Service Representative. In fact, many Service Representative jobs require experience in a role such as Customer Service Representative. Meanwhile, many Service Representatives also have previous career experience in roles such as Cashier or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (437)
  2. Wells Fargo Jobs (568)
  3. Bank of America Jobs (1,543)
  4. The PNC Financial Services Group Jobs (478)
  5. BMO Harris Bank Jobs (441)
Average Salary
$32,006
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
287,304
Job Openings
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Service Representative Career Paths

Top Careers Before Service Representative

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Average Salary for a Service Representative

Service Representatives in America make an average salary of $32,006 per year or $15 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$32,006
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How much should you be earning as an Service Representative? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Service Representative Resume Examples

Learn How To Write a Service Representative Resume

At Zippia, we went through countless Service Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Service Representative Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (437)
  2. Wells Fargo Jobs (568)
  3. Bank of America Jobs (1,543)
  4. The PNC Financial Services Group Jobs (478)
  5. BMO Harris Bank Jobs (441)

Choose From 10+ Customizable Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Representative Resume
Service Representative Resume
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Service Representative Resume
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Service Representative Resume

Service Representative Demographics

Service Representative Gender Distribution

Male
Male
40%
Female
Female
60%

After extensive research and analysis, Zippia's data science team found that:

  • Among Service Representatives, 60.4% of them are women, while 39.6% are men.

  • The most common race/ethnicity among Service Representatives is White, which makes up 60.5% of all Service Representatives.

  • The most common foreign language among Service Representatives is Spanish at 68.4%.

Job Openings

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Service Representative Education

Service Representative Majors

31.5 %

Service Representative Degrees

Bachelors

50.8 %

Associate

20.4 %

High School Diploma

15.9 %
Job Openings

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Online Courses For Service Representative That You May Like

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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4.1
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service
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4.6
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How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.8% of Service Representatives listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Service Representative

Some places are better than others when it comes to starting a career as a Service Representative. The best states for people in this position are Alaska, Washington, Oregon, and Massachusetts. Service Representatives make the most in Alaska with an average salary of $38,485. Whereas in Washington and Oregon, they would average $37,703 and $36,931, respectively. While Service Representatives would only make an average of $36,701 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Service Representative Jobs:
773
Highest 10% Earn:
$49,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Texas

Total Service Representative Jobs:
9,158
Highest 10% Earn:
$46,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Service Representative Jobs:
2,961
Highest 10% Earn:
$45,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Representatives

How Do Service Representative Rate Their Jobs?

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5.0

Customers Service Lane AssistantMarch 2019

5.0

Zippia Official LogoCustomers Service Lane AssistantMarch 2019

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Top Service Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Service Representatives and discovered their number of Service Representative opportunities and average salary. Through our research, we concluded that 24 Hour Fitness was the best, especially with an average salary of $16,828. Bank of America follows up with an average salary of $61,549, and then comes AT&T; with an average of $33,667. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Service Representative. The employers include John Deere, Liberty Mutual Insurance, and Motorola Solutions

Most Common Employers For Service Representative

RankCompanyZippia ScoreAverage Service Representative SalaryAverage Salary
1$78,055
2$61,673
3$61,549
4$59,129
5$53,346
6$43,983

Service Representative Videos

Becoming a Service Representative FAQs

How long does it take to become a Service Representative?

It takes 4 years of professional experience to become a service representative. That is the time it takes to learn specific service representative skills, but does not account for time spent in formal education.

Do you need a college degree to be a customer service rep?

No, you do not need a college degree to become a customer service rep. For this position, you typically only need your high school diploma or its equivalent.

However, increasingly more, some employers seek customer service representatives who have an associate's degree. This is because the position requires a high level of communication skills and an understanding of how the business works.

How do I get a job as a customer service representative?

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

What are the duties and responsibilities of a customer service representative?

The duties and responsibilities of a customer service representative are focused on providing customer support. A customer service representative serves as the liaison between the company and the customer base. Customer support can come in the form of phone, email, live chat, social media, or some combination of those things.

What are the top three priorities for a customer service representative?

The top three priorities for a customer service representative are the 'Three Ps' professionalism, patience, and a "people-first" attitude. Although customer service varies from customer or company, the 'Three Ps' will work in almost any customer service representative job.

What do you need to become a customer service representative?

To become a customer service representative, you need a high school diploma or equivalent and good communication skills. A person seeking to become a customer service representative should ideally have a few years of prior experience in a customer service environment (such as retail).

What is a service representative agent?

A service representative agent is a person who helps customers resolve problems with a product or service. A service representative interacts with customers to handle complaints, process orders, and provide information about a company's products and services.

What is service representation?

Service representation is when a person represents the company to customers to resolve any problems that the customer may have with the product or service being provided. This work happens across industries but is typically performed by customer service representatives.

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