As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.
You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.
What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.
There is more than meets the eye when it comes to being a service representative. For example, did you know that they make an average of $15.82 an hour? That's $32,903 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a service representative, we found that a lot of resumes listed 11.8% of service representatives included communication, while 11.7% of resumes included customer service, and 8.7% of resumes included client service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service representative job title. But what industry to start with? Most service representatives actually find jobs in the finance and health care industries.
If you're interested in becoming a service representative, one of the first things to consider is how much education you need. We've determined that 39.8% of service representatives have a bachelor's degree. In terms of higher education levels, we found that 7.7% of service representatives have master's degrees. Even though some service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service representative. When we researched the most common majors for a service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service representative resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service representative. In fact, many service representative jobs require experience in a role such as customer service representative. Meanwhile, many service representatives also have previous career experience in roles such as cashier or sales associate.