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Working As a Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $34,000

    Average Salary

What Does A Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Representative Career Paths

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Average Length of Employment
Representative 2.2 years
Top Careers Before Service Representative
Cashier 11.3%
Internship 4.4%
Teller 3.4%
Server 3.0%
Manager 2.8%
Supervisor 2.2%
Volunteer 1.9%
Assistant 1.8%
Top Careers After Service Representative
Cashier 7.6%
Manager 3.5%
Specialist 3.0%
Internship 2.7%
Server 2.7%
Supervisor 2.5%
Owner 2.2%

Do you work as a Service Representative?

Average Yearly Salary
$34,000
Show Salaries
$23,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$51,000
Max 90%
Best Paying Company
Lincare Holdings
Highest Paying City
Portland, ME
Highest Paying State
Hawaii
Avg Experience Level
2.7 years
How much does a Service Representative make at top companies?
The national average salary for a Service Representative in the United States is $34,474 per year or $17 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $51,000.

Real Service Representative Salaries

Job Title Company Location Start Date Salary
Associate, Client Service Representative Morgan Stanley & Co. LLC New York, NY Feb 01, 2014 $115,000
Client Service Representative Unicon Pharma, Inc. Edison, NJ Jul 01, 2014 $113,360
Client Service Representative Global Pharma TEK, LLC Piscataway, NJ Feb 22, 2016 $112,500
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Dec 09, 2016 $110,000
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Apr 11, 2016 $110,000
PCM Client Service Representative HSBC Bank USA, N.A. Miami, FL Apr 01, 2014 $100,000
Engineering Services Representative Road Science, LLC CA Oct 01, 2009 $85,000
Engineering Services Representative Road Science, LLC Mission Viejo, CA Oct 01, 2009 $85,000
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Nov 03, 2014 $75,000
Institutional Client Services Representative-N A MF Global Holdings USA Inc. Chicago, IL Oct 01, 2011 $70,000
Client Service Representative Morgan Stanley & Co. LLC New York, NY Oct 01, 2012 $70,000
PCM Client Service Representative HSBC Bank USA, N.A. New Castle, DE Aug 09, 2010 $63,600
Client Services Representative Youdevise, Inc. D/B/A Tim Group New York, NY Sep 15, 2013 $62,000 -
$65,000
Drilling Equipment Service Representative National Oilwell Varco, L.P. Houston, TX Sep 28, 2010 $60,237 -
$65,237
International Cliet Service Representative Transportation Management Services Ashton-Sandy Spring, MD Nov 01, 2011 $60,000
Client Service Representative Polaris Solutions, LLC New York, NY Oct 01, 2012 $60,000 -
$67,000
Architectural Service Representative Bobrick Washroom Equipment, Inc. CA Sep 01, 2010 $57,000
Senior Client Service Representative Brown Brothers Harriman & Co. Boston, MA May 15, 2011 $55,000
Client Services Representative Youdevise, Inc. New York, NY Aug 03, 2014 $55,000
Client Services Representative UPRR Securities, LLC New York, NY Sep 05, 2011 $45,000
Client Services Representative UPRR Securities, LLC New York, NY Sep 06, 2011 $45,000
Sales and Service Representative Superior Systems Engineering Corp. La Mirada, CA Nov 03, 2009 $44,516
Transaction Services Representative Citigroup Technology, Inc. Tampa, FL Sep 18, 2014 $43,701
Client Services Representative UPRR Securities, LLC New York, NY Sep 05, 2011 $43,000 -
$45,000
Cutomer Service Representative CBN of Ca, Inc. Los Angeles, CA Apr 27, 2011 $41,427
Tennis Service Representative United States Tennis Association-Eastern Section White Plains, NY Oct 09, 2016 $40,414 -
$50,000
Sales & Client Service Representative Industrial Info Resources, Inc. Sugar Land, TX Oct 30, 2015 $40,133

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Top Skills for A Service Representative

  1. Customer Service
  2. Financial Transactions
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Performed new employee orientation and provided instruction on company processes and procedures as well as effective customer service and support initiatives.
  • Worked with internal and external client services representatives and the accounting department to ensure that financial transactions were processed correctly.
  • Administered account management for clients in a Call Center environment via inbound/outbound phone calls including internet interaction for customers.
  • Provide administrative support for managers and supervisors including data entry, preparing spreadsheets, correspondence processing, database maintenance and filing.
  • Provided merchants with manual authorization codes to approve customers credit card transactions.

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Average Salary:

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Top 10 Best States for Service Representatives

  1. Hawaii
  2. Maine
  3. West Virginia
  4. Wyoming
  5. Kentucky
  6. Utah
  7. North Dakota
  8. New Jersey
  9. Rhode Island
  10. New Hampshire
  • (375 jobs)
  • (592 jobs)
  • (581 jobs)
  • (250 jobs)
  • (1,349 jobs)
  • (1,348 jobs)
  • (366 jobs)
  • (3,052 jobs)
  • (427 jobs)
  • (798 jobs)

Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 102,380 Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Representative Resume

View Resume Examples

Service Representative Demographics

Gender

Female

55.0%

Male

34.5%

Unknown

10.6%
Ethnicity

White

61.7%

Hispanic or Latino

17.2%

Black or African American

11.2%

Asian

6.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

68.4%

French

6.9%

Portuguese

3.0%

German

2.5%

Chinese

2.4%

Italian

2.1%

Mandarin

1.9%

Japanese

1.6%

Russian

1.5%

Arabic

1.4%

Hindi

1.3%

Korean

0.9%

Polish

0.9%

Cantonese

0.9%

Carrier

0.9%

Vietnamese

0.9%

Urdu

0.7%

Tagalog

0.6%

Hmong

0.5%

Greek

0.5%
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Service Representative Education

Schools

University of Phoenix

30.4%

Strayer University

6.4%

Ashford University

5.9%

Kaplan University

5.0%

Southern New Hampshire University

4.3%

Arizona State University

4.2%

Liberty University

3.9%

Pennsylvania State University

3.7%

University of Houston

3.5%

University of South Florida

3.2%

Houston Community College

3.1%

American InterContinental University

3.1%

Northeastern University

3.1%

The Academy

3.1%

Temple University

3.0%

Michigan State University

2.9%

University of Wisconsin - Milwaukee

2.8%

Florida State College at Jacksonville

2.8%

University of North Texas

2.8%

Miami Dade College

2.7%
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Majors

Business

32.0%

Health Care Administration

5.8%

Psychology

5.8%

Accounting

5.7%

Communication

5.3%

Criminal Justice

4.8%

Finance

4.0%

Marketing

4.0%

Management

3.8%

General Studies

3.7%

Medical Assisting Services

3.5%

Nursing

3.3%

Liberal Arts

3.1%

Human Resources Management

2.8%

Computer Science

2.2%

Education

2.2%

English

2.2%

Political Science

2.1%

Sociology

2.0%

Computer Information Systems

1.9%
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Degrees

Bachelors

39.9%

Other

27.2%

Associate

14.5%

Masters

9.9%

Certificate

5.2%

Diploma

2.1%

Doctorate

0.7%

License

0.5%
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What Is It Like To Work As A Service Representative

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March 12, 2019 on Zippia

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Updated May 19, 2020