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Service Representative Careers

As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.

You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.

What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.

There is more than meets the eye when it comes to being a service representative. For example, did you know that they make an average of $15.82 an hour? That's $32,903 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Representative Do

There are certain skills that many service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a service representative, we found that a lot of resumes listed 11.8% of service representatives included communication, while 11.7% of resumes included customer service, and 8.7% of resumes included client service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service representative job title. But what industry to start with? Most service representatives actually find jobs in the finance and health care industries.

How To Become a Service Representative

If you're interested in becoming a service representative, one of the first things to consider is how much education you need. We've determined that 39.8% of service representatives have a bachelor's degree. In terms of higher education levels, we found that 7.7% of service representatives have master's degrees. Even though some service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service representative. When we researched the most common majors for a service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service representative. In fact, many service representative jobs require experience in a role such as customer service representative. Meanwhile, many service representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$32,903
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
143,018
Job Openings

Service Representative Career Paths

Top Careers Before Service Representative

Cashier
11.7 %

Top Careers After Service Representative

Cashier
7.6 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Representative

Service Representatives in America make an average salary of $32,903 per year or $16 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$32,903

Best Paying Cities

City
ascdesc
Average Salarydesc
Boston, MA
Salary Range33k - 53k$43k$42,636
New York, NY
Salary Range31k - 52k$41k$41,074
Seattle, WA
Salary Range32k - 46k$39k$38,659
San Francisco, CA
Salary Range30k - 47k$38k$38,156
Portland, OR
Salary Range29k - 42k$36k$35,751
Minneapolis, MN
Salary Range28k - 43k$35k$35,171
$23k
$53k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Ace Employment Services, Inc.
Ambulatory Service Reps
Ambulatory Service Reps
Ace Employment Services, Inc.
Ace Employment Services, Inc.
03/30/2021
03/30/2021
$41,74003/30/2021
$41,740
Client Services Representative
Client Services Representative
Aerotek
Aerotek
03/30/2021
03/30/2021
$33,39203/30/2021
$33,392
Service and Delivery Representative
Service and Delivery Representative
Bill's Distributing
Bill's Distributing
03/30/2021
03/30/2021
$37,56603/30/2021
$37,566
Work From Home Service Representative Needed
Work From Home Service Representative Needed
Teamhgs
Teamhgs
03/30/2021
03/30/2021
$22,95703/30/2021
$22,957
American Family Insurance
Sales & Service Representative
Sales & Service Representative
American Family Insurance
American Family Insurance
03/30/2021
03/30/2021
$39,00003/30/2021
$39,000
See More Recent Salaries

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Service Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Representative Resume

At Zippia, we went through countless Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Representative Demographics

Gender

female

58.3 %

male

37.1 %

unknown

4.6 %

Ethnicity

White

58.9 %

Hispanic or Latino

19.3 %

Black or African American

11.8 %

Foreign Languages Spoken

Spanish

68.4 %

French

6.9 %

Portuguese

3.0 %
See More Demographics

Service Representative Education

Majors

Business
30.9 %

Degrees

Bachelors

42.0 %

Certificate

19.8 %

Associate

16.8 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.8% of service representatives listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Service Representative

Some places are better than others when it comes to starting a career as a service representative. The best states for people in this position are Connecticut, Alaska, Massachusetts, and New Jersey. Service representatives make the most in Connecticut with an average salary of $45,920. Whereas in Alaska and Massachusetts, they would average $45,468 and $42,655, respectively. While service representatives would only make an average of $41,557 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Service Representative Jobs:
773
Highest 10% Earn:
$56,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Montana

Total Service Representative Jobs:
653
Highest 10% Earn:
$49,000
Location Quotient:
1.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Service Representative Jobs:
981
Highest 10% Earn:
$73,000
Location Quotient:
0.77
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Service Representative Rate Their Jobs?

Zippia Official Logo

5.0

Customers Service Lane AssistantMarch 2019

5.0

Zippia Official LogoCustomers Service Lane AssistantMarch 2019

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Top Service Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service representatives and discovered their number of service representative opportunities and average salary. Through our research, we concluded that 24 Hour Fitness was the best, especially with an average salary of $28,398. Bank of America follows up with an average salary of $35,311, and then comes AT&T; with an average of $52,410. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service representative. The employers include Radian Group, CVS Health, and U.S. Bank

1. 24 Hour Fitness
4.1
Avg. Salary: 
$28,398
Service Representatives Hired: 
1,895+
2. Bank of America
4.8
Avg. Salary: 
$35,311
Service Representatives Hired: 
1,503+
3. AT&T
4.8
Avg. Salary: 
$52,410
Service Representatives Hired: 
1,405+
4. H&R Block
4.7
Avg. Salary: 
$31,546
Service Representatives Hired: 
1,133+
5. Automatic Data Processing
4.7
Avg. Salary: 
$47,287
Service Representatives Hired: 
1,008+
6. Cintas
4.3
Avg. Salary: 
$37,639
Service Representatives Hired: 
1,000+

Service Representative Videos

Updated October 2, 2020