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Become A Service Representative

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Working As A Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $40,133

    Average Salary

What Does A Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.


Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Representative jobs

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Service Representative Career Paths

Service Representative
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Operations Manager Plant Manager General Manager
Area Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Project Manager Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Office Administrator Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Human Resources Coordinator Specialist Account Manager
District Sales Manager
7 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Service Manager Operations Manager Account Executive
Office Manager
5 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
Operations Director
9 Yearsyrs
Billing Specialist Home Health Aid Technician
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Account Executive Sales Consultant Sales Manager
Regional Sales Manager
9 Yearsyrs
Analyst Finance Analyst Account Manager
Relationship Manager
6 Yearsyrs
Sales Consultant Territory Manager Account Manager
Sales Account Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Service Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Service Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • German

  • Italian

  • Mandarin

  • Japanese

  • Russian

  • Arabic

  • Hindi

  • Carrier

  • Vietnamese

  • Korean

  • Cantonese

  • Tagalog

  • Urdu

  • Polish

  • Greek

  • Hmong

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Service Representative

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Service Representative Education

Service Representative

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Real Service Representative Salaries

Job Title Company Location Start Date Salary
Associate, Client Service Representative Morgan Stanley & Co. LLC New York, NY Feb 01, 2014 $115,000
Client Service Representative Unicon Pharma, Inc. Edison, NJ Jul 01, 2014 $113,360
Client Service Representative Global Pharma TEK, LLC Piscataway, NJ Feb 22, 2016 $112,500
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Dec 09, 2016 $110,000
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Apr 11, 2016 $110,000
PCM Client Service Representative HSBC Bank USA, N.A. Miami, FL Apr 01, 2014 $100,000
Engineering Services Representative Road Science, LLC CA Oct 01, 2009 $85,000
Engineering Services Representative Road Science, LLC Mission Viejo, CA Oct 01, 2009 $85,000
Senior Client Services Representative Rapid Ratings International Inc. New York, NY Nov 03, 2014 $75,000
Institutional Client Services Representative-N A MF Global Holdings USA Inc. Chicago, IL Oct 01, 2011 $70,000
Client Services Representative Youdevise, Inc. D/B/A Tim Group New York, NY Sep 15, 2013 $62,000 -
Drilling Equipment Service Representative National Oilwell Varco, L.P. Houston, TX Sep 28, 2010 $60,237 -
Client Service Representative Polaris Solutions, LLC New York, NY Oct 01, 2012 $60,000 -
International Cliet Service Representative Transportation Management Services Ashton-Sandy Spring, MD Nov 01, 2011 $60,000
Architectural Service Representative Bobrick Washroom Equipment, Inc. CA Sep 01, 2010 $57,000
Client Services Representative Youdevise, Inc. New York, NY Aug 03, 2014 $55,000
Senior Client Service Representative Brown Brothers Harriman & Co. Boston, MA May 15, 2011 $55,000
Client Service Representative RSM McGladrey, Inc. New York, NY Dec 18, 2010 $54,763
Sales and Service Representative Superior Systems Engineering Corp. La Mirada, CA Nov 03, 2009 $44,516
Transaction Services Representative Citigroup Technology, Inc. Tampa, FL Sep 18, 2014 $43,701
Client Services Representative UPRR Securities, LLC New York, NY Sep 05, 2011 $43,000 -
Cutomer Service Representative CBN of Ca, Inc. Los Angeles, CA Apr 27, 2011 $41,427
Tennis Service Representative United States Tennis Association-Eastern Section White Plains, NY Oct 09, 2016 $40,414 -
Sales & Client Service Representative Industrial Info Resources, Inc. Sugar Land, TX Oct 30, 2015 $40,133
401(K) Client Service Representative Ascensus Dreher, PA Oct 01, 2012 $36,000

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Top Skills for A Service Representative


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Top Service Representative Skills

  1. Customer Service Skills
  2. Financial Transactions
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Utilize strong customer service skills and knowledge of pharmaceuticals to help patients manage medication regiments on a daily basis.
  • Assigned to special projects detailing procedures on specific financial transactions and testing new computer software applications.
  • Serve as a liaison between hospital staff, patients and community resources, complete data entry and process incoming/outgoing patient mail.
  • Assist in taking phone calls when the queue is unmanageable otherwise.
  • Perform account reconciliations and monthly corporate credit card reconciliation.

Top Service Representative Employers

Service Representative Videos

A Career in Financial Services at TD