Service representative demographics and statistics in the US
Service representative demographics research summary. Zippia estimates service representative demographics and statistics in the United States by using a database of 30 million profiles. Our service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service representatives after extensive research and analysis:
- There are over 547,741 service representatives currently employed in the United States.
- 60.4% of all service representatives are women, while 39.6% are men.
- The average service representative age is 40 years old.
- The most common ethnicity of service representatives is White (55.7%), followed by Hispanic or Latino (20.6%), Black or African American (11.0%) and Asian (6.8%).
- Service representatives are most in-demand in New York, NY.
- The government industry is the highest-paying for service representatives.
- 7% of all service representatives are LGBT.
On this page
Service representative demographics by:
Service representative gender statistics
60.4% of service representatives are women and 39.6% of service representatives are men.
- Female, 60.4%
- Male, 39.6%
Service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.4% |
| Male | 39.6% |
Service representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$35,845
Female income
$34,361
Service representative gender ratio over time
This data breaks down the percentage of men and women in service representative positions over time. Currently, 60.4% of service representatives are female.
Service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 37.79% | 62.21% |
| 2011 | 37.63% | 62.37% |
| 2012 | 39.26% | 60.74% |
| 2013 | 39.75% | 60.25% |
| 2014 | 40.30% | 59.70% |
| 2015 | 40.17% | 59.83% |
| 2016 | 40.78% | 59.22% |
| 2017 | 41.25% | 58.75% |
| 2018 | 39.83% | 60.17% |
| 2019 | 39.36% | 60.64% |
| 2020 | 40.06% | 59.94% |
| 2021 | 39.64% | 60.36% |
Service representative related jobs gender ratio
We compared service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Representative | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service representative demographics by race
The most common ethnicity among service representatives is White, which makes up 55.7% of all service representatives. Comparatively, 20.6% of service representatives are Hispanic or Latino and 11.0% of service representatives are Black or African American.
- White, 55.7%
- Hispanic or Latino, 20.6%
- Black or African American, 11.0%
- Asian, 6.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.6%
Service representative race
| Service representative race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 20.6% |
| Black or African American | 11.0% |
| Asian | 6.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.6% |
Service representative race and ethnicity over time
See how service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.05% | 11.24% | 6.05% | 16.63% |
| 2011 | 62.77% | 11.53% | 6.19% | 16.51% |
| 2012 | 61.97% | 11.41% | 6.00% | 17.36% |
| 2013 | 62.32% | 11.25% | 6.16% | 17.03% |
| 2014 | 61.70% | 11.19% | 6.48% | 17.22% |
| 2015 | 61.08% | 10.93% | 6.26% | 18.33% |
| 2016 | 60.20% | 11.42% | 6.50% | 18.23% |
| 2017 | 61.11% | 10.84% | 6.47% | 18.05% |
| 2018 | 60.93% | 10.42% | 6.64% | 18.43% |
| 2019 | 60.53% | 10.62% | 6.44% | 18.95% |
| 2020 | 57.97% | 10.02% | 6.59% | 19.56% |
| 2021 | 55.65% | 10.98% | 6.76% | 20.58% |
Service representative wage gap by race
According to our data, asian service representatives have the highest average salary compared to other ethnicities. Black or african american service representatives have the lowest average salary at $35,395.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,455 |
| White | $35,921 |
| Black or African American | $35,395 |
| Asian | $36,668 |
| Hispanic or Latino | $35,798 |
Average service representative age
See how the average age of service representatives varies based on ethnicity and gender.
Male
Female
Service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service representative age breakdown
The average age of service representatives is 40+ years years old, representing 49% of the service representative population.
Service representative age breakdown
| Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service representative educational attainment
The most common degree for service representatives is bachelor's degree, with 51% of service representatives earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 16%.
- Bachelor's, 51%
- Associate, 20%
- High School Diploma, 16%
- Master's, 5%
- Other Degrees, 8%
Service representatives by degree level
| Service representative degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 20% |
| High School Diploma | 16% |
| Master's | 5% |
| Other Degrees | 8% |
Service representative jobs you might like
Service representative wage gap by degree level
According to the data, service representatives with a Master's degree earn more than those without, at $40,577 annually. With a Bachelor's degree, service representatives earn a median annual income of $38,706 compared to $34,691 for service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $40,577 |
| High School Diploma or Less | $33,311 |
| Bachelor's Degree | $38,706 |
| Some College/ Associate Degree | $34,691 |
Service representative employment statistics
Most service representatives work for a private in the finance industry.
Company size where service representatives work
Below, you can see the size of companies where service representatives work.
Service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 1% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 52% |
Service representative jobs by company type
Employees with the service representative job title have their preferences when it comes to working for a company. For instance, most service representatives prefer to work at private companies over public companies.
Service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 47% |
| Private | 48% |
| Government | 4% |
Service representative jobs by industry
The most common industries for service representatives are finance, health care and professional.
Service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Finance | 18% |
| Health Care | 10% |
| Professional | 7% |
| Retail | 7% |
| Technology | 6% |
| Insurance | 6% |
| Telecommunication | 4% |
| Manufacturing | 4% |
| Government | 3% |
| Media | 2% |
| Transportation | 2% |
| Hospitality | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Service representative turnover and employment statistics
Service representative unemployment rate over time
The unemployment rate for service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service representative unemployment rate by year
| Year | Service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service representative tenure
The average service representative stays at their job for 1-2 years, based on the 102,380 service representatives resumes in Zippia's database.
Service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 24% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 7% |
Service representative LGBT ratio compared to similar jobs
Review the percent of service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Service Representative | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Investigator | 8.99% | 9,442 |
| Student Library Assistant | 11.16% | 11,257 |
| Human Resources Clerk | 15.31% | 107,374 |
Similar service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Records Clerk | 8.60% | 101,023 |
| Credit Investigator | 8.99% | 9,442 |
| Student Library Assistant | 11.16% | 11,257 |
| Human Resources Clerk | 15.31% | 107,374 |
Foreign languages spoken by service representatives
The most common foreign language among service representatives is Spanish at 68.4%. The second-most popular foreign language spoken is French at 6.9% and Portuguese is the third-most popular at 3.0%.
- Spanish, 68.4%
- French, 6.9%
- Portuguese, 3.0%
- German, 2.5%
- Chinese, 2.4%
- Other, 16.8%
Service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.4% |
| French | 6.9% |
| Portuguese | 3.0% |
| German | 2.5% |
| Chinese | 2.4% |
| Other | 16.8% |
