Question 1

How long does it take to become a Service Representative?

Accepted Answer

It takes 4 years of professional experience to become a service representative. That is the time it takes to learn specific service representative skills, but does not account for time spent in formal education.

Question 2

Do you need a college degree to be a customer service rep?

Accepted Answer

No, you do not need a college degree to become a customer service rep. For this position, you typically only need your high school diploma or its equivalent.

However, increasingly more, some employers seek customer service representatives who have an associate's degree. This is because the position requires a high level of communication skills and an understanding of how the business works.

Question 3

What are the duties and responsibilities of a customer service representative?

Accepted Answer

The duties and responsibilities of a customer service representative are focused on providing customer support. A customer service representative serves as the liaison between the company and the customer base. Customer support can come in the form of phone, email, live chat, social media, or some combination of those things.

Question 4

What are the top three priorities for a customer service representative?

Accepted Answer

The top three priorities for a customer service representative are the 'Three Ps' professionalism, patience, and a "people-first" attitude. Although customer service varies from customer or company, the 'Three Ps' will work in almost any customer service representative job.

Question 5

What do you need to become a customer service representative?

Accepted Answer

To become a customer service representative, you need a high school diploma or equivalent and good communication skills. A person seeking to become a customer service representative should ideally have a few years of prior experience in a customer service environment (such as retail).

Question 6

What is a service representative agent?

Accepted Answer

A service representative agent is a person who helps customers resolve problems with a product or service. A service representative interacts with customers to handle complaints, process orders, and provide information about a company's products and services.

Question 7

What is service representation?

Accepted Answer

Service representation is when a person represents the company to customers to resolve any problems that the customer may have with the product or service being provided. This work happens across industries but is typically performed by customer service representatives.

Question 8

What is a good starting salary for a Service Representative?

Accepted Answer

A good starting salary for a service representative is $22,000 in the United States. That puts you in the 10th percentile of annual income for a service representative in the U.S., which is about what you would expect if you were new to the field. The average salary for service representatives is $32,006, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a service representative can vary by state.

Question 9

How much does a customer service representative earn?

Accepted Answer

A customer service representative (CSR) earns about $34,710 (or $17 per hour). Only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

Question 10

Can a service representative make 100k?

Accepted Answer

No, you cannot make $100,000 per year as a service representative. It is highly unlikely to earn over $100k because the average annual salary for a service representative is $32,006. Even service representatives in higher-paid positions do not typically earn more than $44,000 per year.

Question 11

How do I get a job as a customer service representative?

Accepted Answer

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

Question 12

What is an employee service representative?

Accepted Answer

An employee service representative is a company representative who responds to employee questions and concerns about workplace policies and benefits. This role is similar to a customer service representative role, except the customers are fellow employees, and the product is the company.

Question 13

What is the job of a customer service representative?

Accepted Answer

The job of a customer service representative is to help customers resolve problems with the product or service that the company they work for provides. Customer service representatives ensure customer satisfaction.

Question 14

What percentage of Service Representatives are female?

Accepted Answer

61.1% of service representatives are female in the United States. This is 0.5 percentage points higher than last year. Additionally, the percentage of female service representatives has decreased by -1.6 percentage points since 2010. That means there are a total of 350,420 female service representatives in the U.S. and 223,100 male service representatives in the United States. Note that Zippia's estimate accounts only for the 573,520 people with the specific job title of service representative and doesn't include grouping similar job titles, or people with potentially similar credentialing.

Question 15

How do I write a resume for a customer service representative position?

Accepted Answer

You write a resume for a customer service representative position by highlighting your skills and accomplishments in providing excellent customer service.

As a customer service representative, you understand the importance of explaining things clearly, concisely, and effectively. Your resume should be similar to a good sales pitch.

Frequently asked questions about service representatives

Questions about becoming a service representative