Service representative job description

Opportunities for keeping the Company and its services in front of public. Maintains database of client relations contacts. Meets at least weekly with Chief Executive Officer regarding client relations, accounts, and activities. May provide written reports to CEO and Laboratory Director relating to client status. Advises line management on client relations, accounts and activities. Helps develop and conduct client opinion surveys for CAP regulations. Meets with clients as needed, but at least monthly. May contact and/or establish new clients for the Company. New client set up, including paperwork necessary for billing, reporting, and patient inquiry. May contact clients for past due billing and supply ordering issues. Position works closely with the billing, distribution, and client services department. Position requires self-supervision and ability to work ‘in the field'. Typically is assigned motor vehicle but may be required to carry out tasks via foot, bicycle, or public conveyance. Will follow WestPac Labs Vehicular Driver Safety Standards, SOP# 9.095 and applicable government motor vehicle operation laws and regulations. In addition to an employee's typical schedule, this position may require employees to work weekends, split shifts, and holidays if needed by the Company. Other duties may apply as necessary.

Physical Capabilities

• Light physical effort (lift/carry up to 25 lbs.)
• Occasional reaching, stooping, bending, kneeling, and crouching
• Frequent, prolonged standing/sitting/walking
• Must be able to see, hear, and respond adequately
• Extensive computer work
• Frequent use of telephone and fax
• Occasional travel required to interact with Division personnel and/or attend meetings, educational training

Work Experience and Educational Requirements

Five to seven years' experience in the medical, preferably clinical laboratory, field. Previous sales or marketing experience a plus. Professional appearance and ability to communicate with physicians, nurses, and other personnel in clients' offices are vital requirements.

High School Diploma or GED required. (B.A.) Bachelor's degree from four year college or university in Marketing, Public Relations, or Sales preferred. Valid Class ‘C' California driver's license required

Scheduled Weekly Hours:

40

Work Shift:

Company:

WestPac Labs, Inc.

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pershing X is a new start-up that that is incubating, engineering, and delivering breakthrough solutions that will transform the advisory market. Pershing X will deliver the industry’s leading advisory platform, helping financial services firms solve the challenge of managing multiple and disconnected technology tools and data sets for their advisors and fueling our clients’ business growth. Pershing X is a collaborative and fast-growing team working on exciting and innovative digital product offerings.

Client Service - Provides quality support to clients with complex transactions and processes on a daily basis. Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures. Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members. Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams. Assists with process improvement by contributing ideas to improve team efficiency. No direct reports. Provides guidance to less experienced staff. Responsible for the quality and completion of own work. Successful candidate will support Albridge Solutions, staffed in their Lake Mary office.

High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 2-3 years of total work experience preferred. Experience in financial services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you!

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!

As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!
WHAT YOU WILL BE DOING:
Maintains confidentiality of all beneficiary information Provide briefings and educational information sessions as needed Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS) Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES) Process and correct enrollment discrepancies between CHCS and DOESAssign primary care managers to TRICARE beneficiaries Verify eligibility information for remote beneficiaries Provide education and enrollment information to beneficiaries on the phone and in person Assist walk-in beneficiaries with enrollments and inquiries Handle faxed enrollment forms Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources Maintain electronic system/paper files and data integrity Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program ManagerServe as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability process Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional LeadDetermine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary's question Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health InformationComplete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses Maintain required system accounts Adhere to the dress code at the TSC
FACTORS FOR SUCCESS:
High school diploma or GEDMust be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee Must have 4 years of administrative experience in a medical environment Must meet all country requirements Must be a US Citizen to be considered for this position Be eligible for and maintain ADP II/IT II clearance

HOW TO STAND OUT FROM THE CROWD:
Be fluent in EnglishProficient in written and oral communications Possess effective presentation skills Computer literate with Internet research experience Proficient with Microsoft Office 2010 or later applications-Word, Excel, PowerPoint, and OutlookAbility to respond tactfully with people on the phone and in person Ability to work independently and under general supervision Excellent organizational skills and time management skills Detail oriented Ability to multitask

PREFERRED:
Associate degree is preferred Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

Apply today to learn more about how you can support this worthwhile mission.

Pay Range:
Pay Range $29,900.00 - $46,000.00 - $62,100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.