Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 102,380 Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing a Service Representative Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write a Service Representative Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Service Representative CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Service Representatives, the skill that stands out above all others in terms of how frequently it shows up on service representative resumes is customer service, which is more than twice as common as the next common skill: financial transactions. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a service representative.
Top Skills for a Service Representative
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
How much work experience does the average service representative candidate have?
The average service representative resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your service representative skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from service representative resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
Female
Customer Support Coordinator

Candidate Info

8
Years In Workforce
2
Years As a Service Representative
High School Diploma
High School Diploma
  • Performed customer service and assisted customers with enrollment and the selection of Medicare Part D insurance
  • Helped customers troubleshoot and problem solve with devices and accounts.
  • Fix all Apple products with efficient troubleshooting techniques and procedures.
  • Type up daily reports according to Medicare guidelines.
  • Offer technical support for troubleshooting cable, internet, and telephone issues.
Male
Service Representative

Candidate Info

5
Years In Workforce
3
Years As a Service Representative
Some College Courses
Some College Courses - Education
  • Share ideas throughout the organization.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Develop staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance developmental plans.
  • Assisted customers with their shopping needs, and did my best to ensure a positive shopping experience.
  • Provide technical support for Verizon customers.
Female
Leasing Agent

Candidate Info

14
Years In Workforce
10
Years As a Service Representative
Bachelor's Degree
Bachelor's Degree - Business/Commerce
  • Accepted and Input rental payments into Yardi.
  • Collected and entered rent and miscellaneous funds into MRI and Yardi computer programs.
  • Worked frequently with all Microsoft systems, Yardi Conventional, Entrata, Notifi, ect.
  • Attained proficiency in Property Solutions and Yardi, assisting with weekly reports and generating lease renewals.
  • Performed move-ins on Onesite and Yardi.
Female
Service Representative

Candidate Info

11
Years In Workforce
3
Years As a Service Representative
High School Diploma
High School Diploma
  • Prioritize job needs throughout the day.
  • Helped people if they needed to find something, gave the friendliest service I could offer.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit Slips.
  • Greeted customers with a smile and a positive attitude.
  • Assist customers in choosing and setting up contract phones Manage customer accounts with AT&T, Verizon, and other prepaids
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5
Education
As a service representative, you may wonder exactly how your education section should look. Service Representative roles often require a High School Diploma degree or higher, so the majority of service representative resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Service Representative Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Service Representatives. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Service Representatives to learn more.

Average Employee Salary
$36,000
$24,000
Min 10%
$36,000
Median 50%
$54,000
Max 90%