Updated August 18, 2021
Average Service Representative Salary
$15.82 hourly
$32,000 yearly

Entry level Salary
$22,000 yearly
$22,000
10 %
$32,000
Median
$47,000
90 %
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PercentileascdescAnnual SalaryascdescMonthly SalaryascdescHourly Rateascdesc
90th Percentile
$47,000
$3,917
$23
75th Percentile
$39,000
$3,250
$19
Average
$32,903
$2,742
$16
25th Percentile
$27,000
$2,250
$13
10th Percentile
$22,000
$1,833
$11

Average Service Representative Salary By State

The darker areas on the map show where service representatives earn the highest salaries across all 50 states.

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Average Salary:

Service Representative average salary by State

StateascdescAvg. salaryascdescHourly rateascdescJob Countascdesc
Alabama
$25,636
$12.32
Alaska
$45,468
$21.86
Arizona
$33,202
$15.96
Arkansas
$26,052
$12.53
California
$36,688
$17.64
Colorado
$33,755
$16.23
Connecticut
$45,920
$22.08
Delaware
$32,900
$15.82
District of Columbia
$27,785
$13.36
Florida
$27,830
$13.38
Georgia
$28,545
$13.72
Hawaii
$34,460
$16.57
Idaho
$32,784
$15.76
Illinois
$31,953
$15.36
Indiana
$29,850
$14.35
Iowa
$30,677
$14.75
Kansas
$32,299
$15.53
Kentucky
$26,939
$12.95
Louisiana
$26,959
$12.96
Maine
$31,983
$15.38
Maryland
$33,645
$16.18
Massachusetts
$42,655
$20.51
Michigan
$31,703
$15.24
Minnesota
$35,118
$16.88
Mississippi
$30,080
$14.46
Missouri
$31,096
$14.95
Montana
$35,122
$16.89
Nebraska
$32,466
$15.61
Nevada
$31,640
$15.21
New Hampshire
$37,148
$17.86
New Jersey
$41,557
$19.98
New Mexico
$29,116
$14.00
New York
$41,070
$19.75
North Carolina
$28,270
$13.59
North Dakota
$33,669
$16.19
Ohio
$30,089
$14.47
Oklahoma
$28,608
$13.75
Oregon
$35,732
$17.18
Pennsylvania
$36,345
$17.47
Rhode Island
$37,488
$18.02
South Carolina
$24,999
$12.02
South Dakota
$32,363
$15.56
Tennessee
$28,233
$13.57
Texas
$30,770
$14.79
Utah
$32,644
$15.69
Vermont
$37,710
$18.13
Virginia
$28,746
$13.82
Washington
$38,353
$18.44
West Virginia
$26,070
$12.53
Wisconsin
$34,390
$16.53
Wyoming
$20,775
$9.99

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Highest Paying Cities For Service Representative

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CityascdescAvg. salaryascdescHourly rateascdesc
Boston, MA
$42,636
$20.50
New York, NY
$41,074
$19.75
Seattle, WA
$38,659
$18.59
San Francisco, CA
$38,156
$18.34
Portland, OR
$35,751
$17.19
Minneapolis, MN
$35,171
$16.91

The largest raises come from changing jobs.

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How much does a Service Representative make?

  • The average service representative makes $32,903 in the United States.
  • The average hourly pay for a service representative is $15.82.
  • The average entry-level service representative salary is $22,000.
  • Highest paying states for service representative are Connecticut ($45,920), Alaska ($45,468), Massachusetts ($45,920) and New Jersey ($45,920).
  • Highest paying cities for service representative are Boston, MA ($42,636), New York, NY, Seattle, WA, San Francisco, CA and Portland, OR.
  • Service representatives on the lower end of that spectrum, the bottom 10% to be exact, make roughly $22,000 a year, while the top 10% makes $47,000.
  • The best-paid 25% made $39,000 that year, while the lowest-paid 25$ made $27,000
  • Industries with the highest service representative salaries are finance, manufacturing and technology.

Average Service Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearascdescAvg. salaryascdescHourly rateascdesc% Changeascdesc
    2021
    $32,900
    $15.82
    +2.5%
    2020
    $32,100
    $15.42
    +1.8%
    2019
    $31,500
    $15.14
    +1.8%
    2018
    $30,900
    $14.87
    +1.6%
    2017
    $30,400
    $14.62
    +1.1%

    How Much Do Service Representatives Make In Different Industries?

    Service representative salaries can vary on many factors, including what industry a job is in. In fact, jobs with finance, manufacturing, and technology companies tend to be the highest paying. Furthermore, a service representative can make a yearly salary of $45,510 while working for finance companies. All the while, other service representatives are making $45,464 at manufacturing companies and $43,365 at technology companies. One industry service representatives may want to avoid is the retail industry as it offers the lowest average salary at $32,863.
    RankIndustryAverage Service Representative SalaryService Representative Salary Range
    1Finance
    $45,510
    $29k
    $57k
    2Manufacturing
    $45,464
    $29k
    $57k
    3Technology
    $43,365
    $29k
    $57k
    4Health Care
    $38,202
    $29k
    $57k
    5Insurance
    $36,588
    $29k
    $57k
    6Professional
    $36,099
    $29k
    $57k
    7Retail
    $32,863
    $29k
    $57k

    High Paying Service Representative Jobs

    Average JOB Salary by Field

    Service Agent

    Avg. salary: $25,166

    A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
    202,969 Service Agent Jobs
    Customer Support Representative

    Avg. salary: $29,962

    A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
    195,155 Customer Support Representative Jobs
    Customer Relations Representative

    Avg. salary: $33,903

    A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
    184,593 Customer Relations Representative Jobs
    International Customer Service Representative

    Avg. salary: $44,711

    An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
    162,384 International Customer Service Representative Jobs
    Enrollment Representative

    Avg. salary: $30,539

    An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.
    94,262 Enrollment Representative Jobs
    Customer Sales Representative

    Avg. salary: $30,721

    The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
    241,111 Customer Sales Representative Jobs
    Job TitleascdescAnnual SalaryascdescMonthly SalaryascdescHourly RateascdescJob Openingsascdesc
    Service Agent
    $25,166
    $2,097
    $12.10
    202,969
    Customer Support Representative
    $29,962
    $2,497
    $14.40
    195,155
    Customer Relations Representative
    $33,904
    $2,825
    $16.30
    184,593
    International Customer Service Representative
    $44,712
    $3,726
    $21.50
    162,384
    Enrollment Representative
    $30,540
    $2,545
    $14.68
    94,262
    Customer Sales Representative
    $30,721
    $2,560
    $14.77
    241,111
    Job Openings

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    Service Representative Salaries By Years Of Experience

    The salary for a service representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Service Representatives The Most?

    To earn a high income as a service representative, working for Cisco Systems or Oracle might be your best bet, as they are the highest paying companies in this field. In addition, companies like Brown Brothers Harriman & Co. and Fidelity Investments report highly competitive wages for service representatives.
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    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Service Representative Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Trugreen
    Action Pest Control Service Representative
    Action Pest Control Service Representative
    Owensboro, KY
    08/31/2021
    $27,131
    08/31/2021
    Bill's Distributing
    Service & Delivery Representative **3 Day Weekend**
    Service & Delivery Representative **3 Day Weekend**
    Menomonie, WI
    08/31/2021
    $45,914
    08/31/2021
    Graybar
    Service Representative Off Site
    Service Representative Off Site
    Minneapolis, MN
    08/31/2021
    $41,740
    08/31/2021
    Utah State University
    Facilities Service Representative I
    Facilities Service Representative I
    Logan, UT
    08/31/2021
    $22,880
    08/31/2021
    State of Florida
    Health Services Representative 1
    Health Services Representative 1
    Bradenton, FL
    08/31/2021
    $30,000
    08/31/2021
    Trugreen
    Action Pest Control Service Representative
    Action Pest Control Service Representative
    Evansville, IN
    08/30/2021
    $29,218
    08/30/2021
    Solutions Group
    Client Service REP-Remote
    Client Service REP-Remote
    Sacramento, CA
    08/30/2021
    $35,479
    08/30/2021
    College of Lake County
    Registration Services Representative
    Registration Services Representative
    Grayslake, IL
    08/30/2021
    $35,229
    08/30/2021
    Trugreen
    Action Pest Control Service Representative
    Action Pest Control Service Representative
    Kane, IL
    08/30/2021
    $27,131
    08/30/2021
    Nelnet
    Firstmark Services Representative II-Payments Processing
    Firstmark Services Representative II-Payments Processing
    Madison, WI
    08/29/2021
    $28,237
    08/29/2021

    Average Service Representative Salary by Demographic

    Service Representative Gender Pay Gap

    male-income
    Male Income
    $32,006
    female-income
    Female Income
    $31,563
    Genderascdesc
    Incomeascdesc
    Male$32,006
    Female$31,563
    Median Service Representative Income by Race
    Asian service representatives have the highest average salary compared to other ethnicities. Black or african american service representatives have the lowest average salary at $31,418.
    $35,000
    $28,000
    $21,000
    $14,000
    $7,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$31,805
    Black or African American$31,418
    Asian$32,345
    Hispanic or Latino$31,688
    Average Service Representative Salary by Education Level
    Service representatives with a Masters degree earn more than those without, at $36,118 annually. With a Bachelors degree, service representatives earn a median annual income of $34,568 compared to $32,305 for service representatives with an Associate degree.
    $40,000
    $32,000
    $24,000
    $16,000
    $8,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$31,563
    Master's Degree$36,118
    Bachelor's Degree$34,568
    Some College/ Associate Degree$32,305

    Service Representative FAQs

    How much does a customer service representative earn?

    A customer service representative (CSR) earns about $34,710 (or $17 per hour). Only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

    A customer service representative makes $35,413 a year ($17 an hour), with a range of $17,000 to $61,500. The variability in wages (almost $13,000) reflects differences based on industry, skill level, location, and the number of years of experience.

    Mean average wage for customer service representatives by job type:

    • Call Center CSR averages $31,023 annually

    • Concierge CSR averages $29,347 annually

    • Client Relations Associate CSR averages $46,957 annually

    • Client Service Coordinator CSR averages $42,765 annually

    • Customer Service Representative averages $34,710 annually

    • Front Desk Associate CSR averages $30,500 annually

    • Member Services Specialist CSR averages $30,580 annually

    • Patient Care Coordinator CSR averages $34,542 annually

    • Social Media CSR averages $34,662 annually

    • Technical Support CSR averages $45,858 annually

    Learn more about this question