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Top 50 Service Representative Skills

Below we've compiled a list of the most important skills for a Service Representative. We ranked the top skills based on the percentage of Service Representative resumes they appeared on. For example, 31.2% of Service Representative resumes contained Customer Service as a skill. Let's find out what skills a Service Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Service Representative

1. Customer Service
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high Demand
Here's how Customer Service is used in Service Representative jobs:
  • Close interaction with customers and veterinary professionals required exceptional customer service and interpersonal skills.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Provided excellent customer service and account management as a Sales Service Representative.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Maintain individual customer relationships and provide quality customer service.
  • Perform customer services and process customer transactions.
  • Provide excellent customer service to all customers on the phone and try to resolve their issue with a one-call solution.
  • Provide Customer Service to Virgin Holidays guests from the United Kingdom to Virgin Holidays' New York resort.
  • Ensured that all airline passengers had the best flight experience by delivering excellent communications and customer service skills.
  • Performed account payable duties and provided customer service to clients for payment advice and payment feedback.
  • Provide customer service; answering telephones, greet hospital staff and assist patients when needed.
  • Answer day to day phone calls, provide referral assistance and provide quality customer service.
  • Devised customer service skills over the phone with third party dealers.
  • Provide excellent customer service to all sales and customer inquiries.
  • Provide customer service to clients and landlords.
  • Recorded and resolved customer service issues.
  • Provided excellent customer service and operated multi-line phone system.
  • Collaborate with sales, implementation, product, public records, and professional services to deliver exceptional customer service.
  • Provided customer service for sales force Handled trade corrections

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27,362 Customer Service Jobs

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2. Phone Calls
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high Demand
Here's how Phone Calls is used in Service Representative jobs:
  • Answered telephone calls and assisted in resolution of concerns
  • Receive and address patient related telephone calls and send triage messages to an RN and/or LPN to further assess if needed.
  • Manage time efficiently to answer all emails and phone calls by the end of the day.
  • Receive incoming phone calls and written inquiries relating to plan benefits and claim status.
  • Respond to dealer, customer and regional phone calls, emails and faxes.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answer phone calls and assist customers to the best of my ability.
  • Provided client support via phone calls regarding processing regulations and fraud transactions.
  • Receive and process incoming phone calls from customer or client base.
  • Performed mock phone calls and listened in on phone calls.
  • Handled critical customer service phone calls regarding product orders.
  • Answered phone calls and helped patients with billing problems.
  • Communicate via inbound and outbound telephone calls with consumers.
  • Answered inbound phone calls from credit card holders.
  • Answered, screened and routed telephone calls.
  • Routed multiple phone calls to different departments.
  • Answer phone calls and customer emails.
  • Handle phone calls from clients, when appropriate; transfer calls to advisor, when required.
  • Answer phones; transfer patients phone calls to the proper department needed.
  • company no longer exists File work: invoices, inventory Answering phone calls Scheduling meetings Maintain work environment organized

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479 Phone Calls Jobs

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3. New Clients
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high Demand
Here's how New Clients is used in Service Representative jobs:
  • Coordinated with potential new clients by setting up business lunches to explain how Mercy Diagnostics laboratory operated.
  • Project Manager in charge of implementing websites, training new clients, product review, and configuring monthly reports on departments activity
  • Assisted the branch in achieving total loan growth goal for the office through servicing the existing clients and identifying new clients.
  • Prepare and give presentations to potential new clients on the benefits of a PEO and the customized services we provide.
  • Generate 15% of gross sales and 33% of all new clients weekly, and assist with company events.
  • Travel to various businesses to provide on boarding orientations to new clients and their employees including Benefit orientation.
  • Prospect for new clients by phone or in person is required as my responsibility.
  • Persuade potential new clients to purchase the health plan for one year.
  • Manage all certificates of insurance and prepare agreements for new clients.
  • Developed and maintained files for new clients and previous clients.
  • Negotiate with new clients to do business with our company.
  • Meet face to face with current and new clients.
  • Maintain and update information for existing and new clients.
  • Assisted new clients with orientation and welcome kit.
  • Train new clients on our systems and software.
  • Service existing and new clients as needed.
  • Create Marketing Material for potential new clients.
  • Secured four contractors as new clients
  • Develop and host instructional webinars introducing new clients to features and functionality of the platform.
  • Initiate, implement and configure CureMD and Navinet medical IS software for new clients.

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132 New Clients Jobs

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4. Financial Transactions
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high Demand
Here's how Financial Transactions is used in Service Representative jobs:
  • Assigned to special projects detailing procedures on specific financial transactions and testing new computer software applications.
  • Processed financial and non-financial transactions from accounts within MetLife Investors and MetLife Resources.
  • Enter financial and non-financial transactions with completeness and accuracy.
  • Process customer financial transactions efficiently and accurately.
  • Assisted customers with financial transactions.
  • Process financial and non-financial transactions.
  • Completed a variety of financial transactions for bank clients: money orders, official checks, withdrawals, deposits, transfers.
  • Analyze investments and financial transactions, and advise guardians, attorneys, and the Court of appropriateness and prudence of investments.
  • Handled several types of financial transactions such as deposits, Transfers, payments, and mortgage guidance.
  • Processed financial transactions in a quick efficient manner with allotted time ask client s probing questions.
  • Executed financial transactions, account maintenance, and problem resolution for over 50 clients daily.
  • Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Provide exceptional service experience to members while assisting them with their financial transactions.
  • Account for and accurately handle public moneys when processing financial transactions.
  • Execute sales and other financial transactions.
  • Provided top-notch customer service by handling financial transactions accurately and efficiently; identified opportunities to make sales referrals to clients.
  • Process financial transactions such as maintenancing accounts and assist with service matters regarding current and new product services.
  • Process various financial transactions and maintenances on client accounts.
  • Communicated product and regulatory information to customers Charted company procedural modifications and maintained regulatory compliance Analyzed financial transactions
  • Processed financial transactions for clients such as redemptions, exchanges, purchases, and reallocations.

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92 Financial Transactions Jobs

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5. New Accounts
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high Demand
Here's how New Accounts is used in Service Representative jobs:
  • Established sales and service to existing customer accounts including enrolling several new accounts.
  • Supported sales representatives in opening new accounts and upgrading existing services.
  • Back to back calls, Customer Service, Technical Support, Billing, Taking Payments, Starting New Accounts.
  • Process teller transactions, cash checks make deposits take payments, loans, open new accounts, customer service.
  • Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule.
  • Instructed clients with various account maintenance functions such as opening new accounts, legal functions and account transfers.
  • Processed participant retirement account withdrawals, loans, hardships, death claims, trades and new accounts.
  • Increased customer base by adding 56 new accounts by developing and executing strategic territory sales plans.
  • Work with new customers in the development of new accounts and the implementation of new systems.
  • Prepare and complete rental agreements and all other necessary documents for new accounts.
  • Received inbound calls to report fraud on existing or new accounts.
  • Supervised students who opened new accounts and any other banking transactions.
  • Opened new accounts, share certificates and filed fraud issues.
  • Established new accounts through successful client development.
  • Secured over 214 new accounts.
  • Established new accounts for clients.
  • Answer questions and resolve problems for customers concerning all services provided by the Bank Open new accounts and prepare documentation as necessary
  • Track all new client interaction using Salesforce.com and liaise with sales team to bring in new business and develop new accounts.
  • Involved with doing customer Service, troubleshooting, setting up new accounts, adding features.
  • Used various computer system programs Opened new accounts and upgraded existing service.

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298 New Accounts Jobs

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6. Data Entry
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high Demand
Here's how Data Entry is used in Service Representative jobs:
  • Provided administrative support including data entry, documentation organization, call center for multiple facilities and receptionist duties.
  • Performed customer relations and data entry for alarm monitoring company.
  • Detailed order data entry and maintain files and professional documents
  • Researched inventory and verified data entry.
  • Managed envelope processing for events which included sorting, counting, and preparing envelopes for data entry into CMS.
  • Monitored and tracked loads, data entry, ordered supplies, and created traces for all shipments.
  • Perform office duties such as data entry, word processing, filing and copying.
  • Provided customer service, answered emails, answered the telephone and completed data entry.
  • Performed data entry, payment posting, tax and payroll history and customer service.
  • Ensured accuracy of data entry into medical management system (MaxMC).
  • Provided data entry for partner donations, prayer requests and product orders.
  • Manage invoices, account data entry, customer contracts and other documents.
  • Advanced knowledge through continuing education and software workshops and handled data entry.
  • Prioritize data entry daily to ensure customers' needs were met.
  • General clerical duties, included mail distribution and data entry.
  • Verified data, completing forms, and data entry.
  • Supported AP with data entry and cross checking.
  • Performed record keeping, filing and data entry.
  • Maintained customer files and data entry.
  • Trained New Hire Employees Data Entry / Special Project Team Record Keeping

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635 Data Entry Jobs

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7. Credit Card
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high Demand
Here's how Credit Card is used in Service Representative jobs:
  • Encouraged customers to apply for financial products such as personal loans, auto loans, credit cards and Home equity loans.
  • Handled cash and credit card transactions, serviced customer complaints, and trained new employees at John Ball Zoological Society.
  • Provided debit and credit card maintenance such as: credit limit increase, travel notice, change of address.
  • Received cash, check, credit cards, and automatic debits payments in person and over the phone.
  • Worked on projects with new companies coming on board with American General and the credit card product.
  • Order, review debit and credit cards for members, process branch and member correspondence daily.
  • Process Rx orders, update account info, schedule payment via credit card or ACH.
  • Serviced credit card payments, general inquiries, & replaced and reported lost/stolen cards.
  • Provide information to clients regarding their credit card accounts, including updating files.
  • Collaborate with credit card companies to assist clients with credit card transactions issues.
  • Accepted payment from customers, such as cash, checks and credit cards.
  • Informed customers of their Talbot's credit card past purchases and returns.
  • Take credit card payments from customers and agents and give authorization numbers.
  • Post all payment to customer accounts including processing credit card payments.
  • Assisted customers with any questions about their merchant credit card.
  • Attached promotions, such as car-rentals or credit card offers.
  • Answered all phone inquiries pertaining to credit card services.
  • Excelled in exceeding daily credit card application goals.
  • Processed monthly credit card and check payments.
  • Assist members via telephone transfer of funds replacing debit/credit cards applying payments mailing balance checks

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271 Credit Card Jobs

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8. Technical Support
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high Demand
Here's how Technical Support is used in Service Representative jobs:
  • Managed business-to-business product orders from start to finish, including shipment information, issue resolution and necessary technical support.
  • Provided second level technical support daily to Customer Service or Terminal Support Representatives.
  • Trained and implemented Client Service Representatives for international technical support services in India.
  • Provided electronic technical support and troubleshooting to customers in-store and by phone.
  • Provide technical support to customer during and after product installation.
  • Provide escalated non-technical support surrounding company products.
  • Travel to silent auction and gala events, providing logistical and technical support for in-room Mobile Bidding Platform.
  • Offer technical support of clinic computers, fax machines and printers and/or initiate service requests with Information Services.
  • Assisted Market Day field representatives in solving various problems, from technical support to customer satisfaction issues.
  • Assist contractors with technical support and provide follow up with funding requests.
  • Provided technical support with online accounts- reset passwords and verified trades.
  • Provide escalated technical and non-technical support to internal teams and clients.
  • Orchestrated service and technical support for the heating and drying industry.
  • Provide tier 2 technical support in specialty lines, i.e.
  • Assist clients and candidates calling/emailing in for technical support.
  • Assisted customers with online account services and technical support.
  • Provided technical support to customers using the company products.
  • Provide technical support for products and services offered.
  • Provided technical support services to clients.
  • Provided product recommendations and technical support pre-sale to individual customers, distributors, government, military and law enforcement agencies.

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357 Technical Support Jobs

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9. Internal Departments
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high Demand
Here's how Internal Departments is used in Service Representative jobs:
  • Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
  • Liaised effectively with internal departments and third party service providers to endure excellent customer service and prompt query resolution.
  • Communicated with multiple internal departments to apply any special sales deal/bid pricing before order was processed.
  • Partnered with operations/internal departments for conflict resolution; owner advocate.
  • Maintained strong relationships with internal departments to resolve customer claims.
  • Fostered relationships with clients and internal departments.
  • Communicate and coordinate with internal departments.
  • Provide research to internal departments to ensure information in database is accurate and current for proper claim adjustments and payments.
  • Escalate service requests and inquiries to necessary internal departments to maintain client service level agreement, satisfaction, and retention.
  • Worked with brokers and internal departments to ensure proper confirmation of domestic trade activity on the affirmation system.
  • Work closely with internal departments to offer a variety of products and services to customers and prospects.
  • Serve as National and Key Accounts liaison between customers, sales personnel, and internal departments.
  • Acted as customer liaison between the outside sales force and internal departments within the company.
  • Handled collection activity that may include inquiries from customers, outside vendors and/or internal departments.
  • Maintain effective working relationships with customers, sales personnel, internal departments and stores.
  • Provided essential link between customers and internal departments such as Service and Repair.
  • Collaborate with internal departments to document, create, and revise procedures.
  • Interfaced with multiple internal departments to resolve issues.
  • Coordinated with internal departments to ensure timely and accurate provision of service.
  • Interact with internal departments to prioritize and resolve client requests and deliverables.

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48 Internal Departments Jobs

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10. High Volume
demand arrow
high Demand
Here's how High Volume is used in Service Representative jobs:
  • Provided efficient and knowledgeable insurance policyholder service and administration support for high volume property and casualty insurance organization.
  • Schedule and coordinate front end operations for high volume veterinary hospital.
  • Researched, analyzed and resolved customer issues relating to enrollment issues in a high volume inbound call center.
  • Responded to a high volume of telephone inquiries setting departmental record for most calls received within a month.
  • Work in a fast, high volume environment and maintain a positive I can do attitude.
  • Provided superior customer service while processing benefit claims in a high volume inbound call center environment.
  • Manage high volume residential and small business sales appointments throughout southern Arizona.
  • Answered high volumes of calls for order taking and service.
  • Worked in high paced, high volume health services environment.
  • Managed daily high volume incoming calls for Canadian Home Services.
  • Answer incoming high volume STAT calls and data entry.
  • Processed a high volume of calls per day.
  • Worked in a high volume call environment.
  • Worked in high volume call center.
  • Implemented and developed special projects during high volume situations Processed and handled the account receivables for both life and annuity customers.
  • Handle high volume workload within a deadline-driven environment, keeping performance benchmarks of speed, accuracy, and multi-tasking.
  • Answered high volume of calls, retrieved and promptly returned voicemails for the entire department.
  • Answered multi-line phones in high volume area and responded to 100 calls a day.
  • Accomplished sales quotas * Managed high volume telephone calls in an extremely fast paced environment * Utilized advanced order and billing software
  • Handle high volume of incoming calls Resolve insured/provider issues Provide training services for new employees Audit client files

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249 High Volume Jobs

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11. Computer System
demand arrow
high Demand
Here's how Computer System is used in Service Representative jobs:
  • Utilize computer information system in department with multiple interfaces to various computer systems hospital wide.
  • Utilized computer system BANNER to view student information and document interactions.
  • Entered related information on departmental and hospital computer systems.
  • Update computer system with accurate demographic and insurance information
  • Research test/client information utilizing lab computer system.
  • Trained new team members on the computer systems used for employee accounts and coached them on customer service skills and behaviors.
  • Review and explain accounts, including delinquent accounts, to borrowers using the online computer system.
  • Handled all scanning of packages in large quantities to be put into computer system.
  • Trained new agents on job tasks, used the computer system within the department.
  • Use software programs and computer systems to accurately document and track client contacts.
  • Review title and contract documents to update in our client's computer systems.
  • Entered accurate and complete data correctly into computer system(s).
  • Identify, research, and resolve customer issues using the computer system.
  • Sell product and place customer orders in computer system.
  • Track and place customer inquires in computer system.
  • Maintained and managed records within the computer system.
  • Resolve escalated calls for representatives and performs remote technical troubleshooting using computer systems.
  • Researched test/client information utilizing lab computer system or Directory of Service.
  • Utilize various computer systems such as People Soft and System 21 to notate customer's phone calls.
  • Utilized the PACT 2000 computer system and multiple-phone line system to process customer ticket orders.

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186 Computer System Jobs

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12. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Service Representative jobs:
  • Provided pertinent information requested from insurance companies and documented authorization details obtained from insurance companies into the appropriate database.
  • Served as primary account liaison with stop-loss insurance companies to facilitate claim reimbursement and policy interpretation.
  • Work closely with primary physician offices and insurance companies, obtaining coverage and prior authorizations.
  • Collected on hospital debts as well as communicated with Insurance companies regarding patient responsibilities.
  • Corresponded with physician offices regarding authorizations pending with insurance companies.
  • Communicated with various medical and dental insurance companies.
  • Communicated with various insurance companies.
  • Answer calls from patients, attorneys, insurance companies and help with any inquiries they have pertaining to their record request.
  • Received and handled Mortgage Requests from bank and partner insurance companies regarding clause information and billing information.
  • Ensured proper documentation of all correspondence with patients, physicians, insurance companies, and health systems.
  • Completed IMPACT operations on behalf of car insurance companies, auto buyers and vehicle owners.
  • Facilitate with the admission process and scan and fax to insurance companies for authorization.
  • Notified borrowers, hazard /flood insurance companies, and tax agencies of servicing transfer.
  • Prepared and presented bid proposals to insurance companies and their insured.
  • Provided direct assistance between clients and their insurance companies.
  • Posted and adjusted payments from insurance companies.
  • conducted Medicare supplement telephonic interviews for insurance companies.
  • Obtain test pre-authorizations for scheduled test from insurance companies for outpatient test and surgery.
  • Secured authorizations from insurance companies and doctors for patient services and benefits .
  • Retrieve any pre certifications through insurance companies prior to patient appts Input daily charges into Sorain for billing.

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153 Insurance Companies Jobs

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13. Communication
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high Demand
Here's how Communication is used in Service Representative jobs:
  • Developed and executed sales by implementing consultation strategies for telecommunication products and services.
  • Coordinated inter-department case management communications via fax, email and regular mail.
  • Maintained professionalism and proper etiquette through all forms of communications.
  • Researched and adapted to Hawaiian business culture, communications and practices
  • Prepared reports and communication for senior management and clients.
  • Facilitate communication within team to achieve common goals.
  • Utilized great interpersonal skills and communication skills.
  • Developed exceptional communication and computer skills.
  • Provided communication between company and client.
  • Log calls into Communications Database.
  • Demonstrate strong social (oral communication and telephone etiquette) and clerical (accurate typing, data entry) skills.
  • Ensured complete patient satisfaction through excellent communication and customer service, ultimately earning praise and compliments for staff and clients.
  • Followed up on existing disputes and problems, effective communications skills, and work well with others at all levels.
  • Handle client communications within all call handling, quality measurement and AC metrics.
  • Managed quality communication, employees support and product representation for each client.
  • Enter all client communications in records.
  • Deliver excellence in customer service with responsive, transparent, honest, empathetic and professional communications with all Goldline clients.
  • Demonstrated effective communication and problem solving ability Inbound & Outbound calls educating consumers on the Affordable Care Act.
  • Maintained continuous communication with customers and co- workers in regards to there checks, forms and specialty products.
  • Document incoming and outgoing communication with clients, other departments, and other Fiserv business units.

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2,852 Communication Jobs

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14. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Service Representative jobs:
  • Aided customers in troubleshooting equipment and service.
  • Participated in troubleshooting software and hardware issues.
  • Followed standard protocol for troubleshooting simple incidents.
  • Assisted dealers in troubleshooting wireless devices.
  • Provide troubleshooting assistance to customers.
  • Developed initiative and troubleshooting skills.
  • Assisted the Customer Service Representatives with system inquiries, troubleshooting, bank account information, provided coaching and feedback.
  • Collected detailed information from customers to plan responses, troubleshoot and dispatch technicians using multiple systems, and processes.
  • Gained communication with being able to troubleshoot with other customers through video chat, phone, or chat.
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Monitored service quality; involved in daily contact with customers to troubleshoot and resolve problems.
  • Aided logistics department to direct, troubleshoot, and schedule staff of 25+ couriers.
  • Research, troubleshoot and resolve customer problems to provide 100% customer satisfaction.
  • Call IT as needed for software and other troubleshooting issues.
  • Assist BES & BIS customers with troubleshooting Blackberry Devices.
  • Troubleshooted and resolved online issues, as needed.
  • Partnered with the Orlando Magic Ticket Operations team to troubleshoot ticket app conflicts for season ticket holders.
  • Set up payment arrangements Troubleshooting for technical problems Increased customer retention rate
  • troubleshooted to correct the claims that would not process.Handled escalated calls.
  • Worked with associates on individual basis to troubleshoot onsite programs and machines .

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74 Troubleshoot Jobs

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15. Sales Floor
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average Demand
Here's how Sales Floor is used in Service Representative jobs:
  • Developed proposals for new merchandise sales and facilitated sales floor presentations.
  • Merchandised all new inventory onto sales floor efficiently.
  • Perform excellent customer service which includes transferring cases of product from the backroom to the store s sales floor.
  • Maintained and merchandised sales floor to promote smooth traffic patterns and create a positive shopping experience.
  • Work with 8 sales professionals covering the sales floor and introduce the company's new product.
  • Stock new product in the sales floor and re-stock older product in the back storage.
  • Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise.
  • Prioritize cashiering over Sales Floor tasks - open new registers to minimize wait time
  • Maintain established merchandising standard including widow, sales floor, and promotional displays.
  • Placed weekly stock orders while maintaining a clean, well-stocked sales floor.
  • Receive, open, unpack and issue sales floor merchandise.
  • Manage responsibilities with matters regarding sales floor.
  • Assisted on sales floor as needed
  • Worked the sales floor and helped customers decide on which frame and lens choice was best suited to them specifically.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Supervised daily workflow of at least 12 employees on the sales floor.
  • TARGET - Greenville, SC Sales floor, Team Leader, Human Resource Clerical, Cash Office, Comp Shop,
  • Sell gym memberships Built long-term relationships with existing clients and new potential clientele Customer service issues, sales floor maintenance
  • Maintained safe work environment Efficiently Built story displays according to specs Helps Customers locate items on sales floor
  • Worked any backstock items to sales floor and successfully minimized backstock in those stores serviced.

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1,420 Sales Floor Jobs

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16. Customer Base
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average Demand
Here's how Customer Base is used in Service Representative jobs:
  • Expanded customer base by contacting and advertising promotions to prospective clients via shelters, pet stores, and rescue groups.
  • Called on local businesses to establish B2B relationships, grow and maintain customer base, and service accounts.
  • Maintained an open dialogue with contacts within my customer base to guarantee customer needs and expectations were met.
  • Developed a direct marketing email campaign to develop new offerings for current customer base and prospective clients.
  • Assisted financial institution clients with the design and implementation of online banking products for their customer base.
  • Extended customer base by assisting walk-in customers, prospecting over the phone, and outside business sales.
  • Use a proactive approach to assist customer base and provide options to reduce further incidence of claims.
  • Provided Sales and Service to a set customer base as well as selling to new customers.
  • Provide exceptional Customer Service and Technical Support to a diverse customer base.
  • Helped preserve and grow a loyal customer base with excellent service quality.
  • Provide service repair options in a very diverse industrial customer base.
  • Assisted growing customer base with all direct mail needs.
  • Provide route service to a set customer base.
  • Led quality sales to customer base.
  • Use network to expand customer base.
  • Participated in marketing events to promote Comcasts products while selling to a diverse customer base.
  • Answered variety of concerns of customer base for quick and affective resolution.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Coordinate with other Safety Kleen elements to increase customer base.
  • Expanded customer base by selling Comcast products through door-to-door contact.

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324 Customer Base Jobs

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17. Account Information
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average Demand
Here's how Account Information is used in Service Representative jobs:
  • Strengthened customer loyalty by providing accurate account information resulting in a clearer understanding of their monthly statement.
  • Organize and manage secure company documents and account information including Social Security Numbers and Tax Documentation.
  • Researched account information and educated taxpayers about their tax accounts and general questions.
  • Performed critical financial and demographic account information.
  • Maintained customer records by updating account information.
  • Open customer accounts by recording account information.
  • Coordinated account information to ensure friendly and efficient transactions where both client's and insured's needs are met.
  • Assist clients in processing payroll, entering new employees and maintaining up to date account information.
  • Managed account information, ensuring accuracy of addresses, name continuity, and salespeople.
  • Collect payment in person and over the phone, update account information.
  • Typed account information obtained from customer on record card and form.
  • Use telephones to reach out to customers and verify account information.
  • Updated and documented account information and records for clients and customers.
  • Update account information, process credit / debit card payments.
  • Assisted clients with account information and updates on website.
  • Process payments and review all account information as needed.
  • Answered inbound inquiries from clients requesting account information.
  • Applied basic industry knowledge in regards to account information.
  • Provide account information to verified clients.
  • Sell stock options to customers Provide account information to customers via phone Updating customer account information

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127 Account Information Jobs

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18. Front Desk
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average Demand
Here's how Front Desk is used in Service Representative jobs:
  • Provided customer service to casino patrons by attending front desk, answering telephones, and assisted guests with requests.
  • Provided front desk coverage by answering the phones, greeting customers, routing phone calls and taking messages.
  • Managed the front desk area, including greeting visitors and responding to telephone and in-person requests for information.
  • Performed front desk and clerical duties including: answering phones, customer support, and tracking supplies.
  • Coordinated maintenance of the front desk, reception area equipment, furniture, and lighting.
  • Warehouse Lead, telephone / front desk support, delivery driver, fork lift.
  • Functioned as in-house Client Services Department Trainer and provided Front Desk Reception Support.
  • Delivered friendly and professional environment at front desk for members and guests.
  • Maintained the front desk and the inventory assigned in the gym.
  • Completed front desk responsibilities and ensured a good client experience.
  • Greet and check in clients while maintaining front desk duties.
  • Watch the front desk while washing and folding towels.
  • Front Desk phone receptionist and student assistant services.
  • Organized and maintained lobby and front desk space.
  • Maintained front desk duties, i.e.
  • Keep front desk and lobby spotless.
  • Manage the front desk of the office.
  • Front desk reception, appointment scheduling, mail/file clerk Inbound calls, customer service.
  • Operated front desk at Tricare Service Center.
  • Job Description: Front desk Day care Clean up Office work Organizing events Basketball Phone calls

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474 Front Desk Jobs

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19. Medical Records
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average Demand
Here's how Medical Records is used in Service Representative jobs:
  • Performed quantitative and qualitative analysis on medical records before releasing and before storing.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Received and processed medical records requests.
  • Served as the Records Custodian for Quest Diagnostics which included subpoena review and all requests for medical records.
  • Scheduled appointments, placed follow-up calls, and updated electronic medical records on a daily basis.
  • Completed requests for patient medical records via interoffice transactions, telephonic communication and via the U.S.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Document the release of information in the patient medical records or facility software.
  • Researched, analyzed and wrote legal memorandums regarding the absence of medical records.
  • Transmit correspondence and medical records by mail, e-mail, or fax.
  • Maintain and process Medical Records for several sites in different locations.
  • Certify the copies of medical records, if so directed.
  • Read and analyzed veteran's service and current medical records.
  • Keep employee medical records current and follow HIPPA guidelines.
  • Received and routed medical records.
  • Answered phones/Received/sent fax * Received and approved any request of medical records.
  • Prepared, process and scanned medical records request and performs numbers of data collection projects for varies medical and healthcare centers.
  • Travel to various local facilities and process medical records request.
  • Started & organized sample drug program Medical Records
  • Maintained medical records, thorough and accurate in completion of reports and patient 2 documentation.

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297 Medical Records Jobs

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20. Veterans
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average Demand
Here's how Veterans is used in Service Representative jobs:
  • Make determinations in regard to eligibility and award of Federal benefits to US military veterans and their dependents.
  • Maintained outreach engagement with businesses resulting in positive outcomes for hiring several veterans.
  • Conduct career conversations with transitioning veterans to guide toward applicable career paths
  • Explain basic entitlements to transitioning combat veterans.
  • Provide excellent customer service and providing Veterans and their families connections and referrals to assist with their needs.
  • Served as a counselor for the Veterans Affairs claimants in providing assistance in submission for benefits and services.
  • Work on veteran s benefits claims and provide comprehensive services to America's Veterans and their families.
  • Provide and organize Transportation for veterans to the various veterans hospitals and clinics in the area.
  • Communicate with the Veterans Service Center and Pension Management Center for award actions and financial hardships.
  • Interpreted and understood pertinent laws, regulations, and procedures pertaining to veterans benefits programs.
  • Act as an advocate for veterans and their beneficiaries in all aspects of their claim.
  • Worked as a member of one of the teams in the Veterans Service Center.
  • Targeted employers and advocate on behalf of veterans for employment and training opportunities.
  • Awarded bonuses twice for creating the Veterans Program and Holocaust Survivor Tribute Program.
  • Assisted widows of veterans with application for, and administration of benefit programs.
  • Call veterans to confirm appointments that was set up with the provider.
  • Call center representative for the National Call Center for Homeless Veterans.
  • Conduct and write comprehensive assessments of veterans, including psychosocial, physical and mental health, environmental and spiritual needs.
  • Provide services to the 33,000 veterans residing in San Mateo County.
  • Collected Federal information for Compensation/Pension Cases Contacted veterans by phone to complete information Reviewed cases to send for possible financial compensation

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1,795 Veterans Jobs

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21. ATM
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average Demand
Here's how ATM is used in Service Representative jobs:
  • Communicated with Military Treatment Facilities to set up appointments.
  • Ordered daily cash requirement for the branch; managed vault cash, money order, travelers check stock and ATM balancing.
  • Coordinated and arranged medical data from the medical Service Treatment Record, Medical Evaluation Board providers and Veteran's Affairs providers.
  • Provided customers with information related to financial services such as checking and savings accounts, ATM cards and loan products.
  • Close out ATM/Debit cards, add authorized users, and change addresses upon request from members and internal staff members.
  • Called/paged appropriate department/staff needed to assist ED physicians with patient treatment (ex: radiology, cardiology, etc.)
  • Open consumer and commercial checking, savings accounts, certificates of deposit, individual retirement accounts, ATM/debit cards.
  • Utilized my clinical skills treating children and marketing background to develop and maintain referral markets for treatment facility.
  • Resolved customer disputes such as unauthorized card transactions, merchant processing disputes, authorization declines and ATM discrepancies.
  • Performed various file maintenance, including requests for address changes, check orders, and ordering ATM cards.
  • Conduct outbound calls to patients who elected not to purchase treatment at their initial visit.
  • Balanced and Audited Teller drawers, Vault, Coin Machine And ATM when needed.
  • Handle mail return items statements, credit card debit and ATM cards.
  • Use communication and relationship building to sell patients Western Dental treatment plans.
  • Support branches and departments with ATM, debit/credit card questions and issues.
  • Assisted in the adding of cash to ATM when needed.
  • Follow up with patients in treatment delivery.
  • Put holds on ATM cards and made request for new ones.
  • Order requested ATM cards for the Call Center and Mailroom.
  • Control of one of the Atm's -Accurately receiving, counting and distributing cash.

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158 ATM Jobs

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22. Sales Representatives
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average Demand
Here's how Sales Representatives is used in Service Representative jobs:
  • Worked closely with sales representatives to identify and develop potential growth opportunities for existing and new clients.
  • Worked closely with owners, administrators, management, sales representatives and delivery drivers.
  • Developed and maintained relationships with Account Executives, Outside Sales Representatives and Vendors.
  • Empower new and experienced sales representatives with field-based training.
  • Provided customer service for sales representatives.
  • Communicate effectively with Relationship Managers and Sales Representatives to ensure that our client's needs are being met.
  • Handled phone calls to assist customers, field sales representatives, chair people, District and Sales Managers.
  • Break down targets to simple form to present to service and sales representatives to show attainment.
  • Performed as an inside sales person responsible for sales representatives' quotations and order entry.
  • Supported a group of sales representatives that worked in various states on the east coast.
  • Maintained sales territories during the Retail Sales Representatives absence such as vacations and medical leaves.
  • Partnered with two outside sales representatives in two different territories to reach sales goals.
  • Act as supervisor to customer service and sales representatives when assistance is needed.
  • Ranked as one of the top four sales representatives in the 2013 promotion.
  • Work with Southeast Sales Representatives providing leads to achieve yearly sales goals.
  • Provided support to Sales Representatives in their daily routes.
  • Communicate information from the stores to Sales Representatives.
  • Assist Sales Representatives in maintaining relationships with managers and selling products into stores.
  • Ranked 7th company wide amongst 1300 sales representatives in 2002.
  • Completed Sales Interact with various customers and Company Sales Representatives Deposits and processed special requisitions.

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665 Sales Representatives Jobs

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23. Special Projects
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average Demand
Here's how Special Projects is used in Service Representative jobs:
  • Provide administrative support to Director for special projects
  • Team Leader Special Projects: Successfully created the Emergency Action Plan and training manuals for the Client & Operations Services Office.
  • Managed data, special projects and events including WebEx seminars, client email blasts, presentation updates and meeting registration management.
  • Provided documentation support for all clients regarding corporate presentations, merged mailings, correspondence, spreadsheets, and unique special projects.
  • Assist our clients with e-mails and fax requests, special projects, research, portfolio sale preparation and system conversion audits.
  • Led as a Subject Matter Expert (SME) on special projects, IT support, and government accounts.
  • Handle many special projects within the department from collecting data to finishing a spreadsheet.
  • Assigned Special Projects by the Bureau Chief, Investigators, Detectives and attorneys.
  • Prioritize and resolve issues assigned by management and handle special projects as requested.
  • Assisted with special projects concerning product recalls issued by vendors and/or Malibu Boats.
  • Assigned to special projects (MarketPlace, E-Team, etc.)
  • Worked closely with office manager and provided reports on special projects.
  • Assisted management with clerical duties, and special projects.
  • Coordinated office needs and assisted with special projects.
  • Assisted supervisor with plenty of special projects.
  • Handled special projects, as assigned.
  • Completed special projects as assigned.
  • Perform special projects as needed.
  • Assisted with special projects, such as Merger Overlap Migration and Arts & Science Council Fundraising.
  • Support PMG (Grupo M dico Primario) financial advisors with Provider related special projects and payment reconciliations.

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96 Special Projects Jobs

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24. Problem Resolution
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average Demand
Here's how Problem Resolution is used in Service Representative jobs:
  • Maintained excellent working relationships with various areas of the company allowing for quick problem resolution and buy-in for process improvements.
  • Coordinate or escalate problem resolution with other internal or external departments as required.
  • Investigated and researched complaints and provided prompt problem resolution.
  • Identified training needs and provided problem resolution for associates.
  • Research and provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
  • Conducted research for problem resolution as required with a special emphasis on urgency of the dealers' need.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Contacted brokers for joint marketing opportunities, problem resolution, meetings, ideas, etc.
  • Enhance the corporate brand by following up with clients to ensure total problem resolution.
  • Perform research on issues ranging from simple inquiries to complex problem resolution.
  • Provide general client support for tracking/tracing, problem resolution and rate inquiries.
  • Direct contact with clients involving problem resolution and general customer service issues.
  • Research issues and provide problem resolution for clients.
  • Experience in strong customer service problem resolution.
  • Meet customer needs through fast problem resolution.
  • Branch Office Specialist supporting networking problem resolution Senior Technician assigned to Wright Patterson Armament Development Laboratory at Eglin Air Force Base.
  • Mastered critical thinking and problem resolution to obtain an overall customer survey score of 98.27% logged by Virtuatel.
  • Follow clinical procedures for reporting results and alerts; contacting clients regarding TIQs and problem resolution.
  • Provided deskside and remote support, installations, migrations and problem resolution to various IBM clients.
  • Work closely with Support Helpdesk Representatives to clarify issues, and assist in problem resolution.

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168 Problem Resolution Jobs

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25. Hipaa
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average Demand
Here's how Hipaa is used in Service Representative jobs:
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Adhered to the hospital and department policies and procedures including HIPAA patient confidentiality requirements.
  • Work with both electronic and paper charts, various software programs, verify requests are HIPAA compliant, and transfer images.
  • Tool used to monitor daily submissions (all HIPAA transactions, medical electronic claims) for good and bad files.
  • Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Approve medical record requests from patients, doctors, law enforcement offices and government agencies while following HIPAA guidelines.
  • Take inbound calls in high volume call center; assist callers while following HIPAA regulations and company security policies.
  • Respected patient's right to privacy as mandated by HIPAA and the Patient's Bill of Rights.
  • Validated ROI requests according to HIPAA core elements, MH/MR regulations, site-specific requirements.
  • Maintained confidentiality while upholding hospital/client partner policies & procedures (HIPAA).
  • Work with Compliance department with HIPAA and Privacy Health Information forms.
  • Adhered to all HIPAA regulations when dealing with patient information.
  • Comply with all required HIPAA training and refresher courses.
  • Make sure all requests are HIPAA compliant.
  • Maintain hipaa confidentiality to protect client's information.
  • Complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses.
  • Processed HIPAA sensitive client materials in a timely manner.
  • Maintain strictest confidentiality; adheres to all HIPAA and Federal Payor guidelines/regulations.
  • Assist medical offices with test questions (How many mL goes in lavender tubes) Abide by Hipaa law.
  • Follow Hipaa and healthcare guidelines Check claim and Authorization staus Escalate Provider/Member issues Verify eligibility Analyze data Answering Phones

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135 Hipaa Jobs

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26. Product Knowledge
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average Demand
Here's how Product Knowledge is used in Service Representative jobs:
  • Used thorough product knowledge and excellent customer service to generate additional revenues and up-sell product specials and additional products.
  • Maximized up sell opportunities by providing customers with product knowledge regarding new products and materials.
  • Provided timely and accurate information to incoming customer order status and product knowledge requests.
  • Enhanced client's product knowledge by ensuring utilization of appropriate processing procedures.
  • Leverage strong interpersonal skills and product knowledge to ensure exemplary service.
  • Exceeded sales objectives through professional selling strategy and advanced product knowledge.
  • Provided customers with product knowledge/ demonstrations.
  • Organized and led several monthly training sessions, including broker education, product knowledge seminars, and sales strategy and training.
  • Demonstrated technical product knowledge that positioned HOL and myself as the subject matter experts in the field of online science education.
  • Leverage strong interpersonal skills and product knowledge to execute daily email service request from various clients.
  • Improved accounts with quality checks, efficient deliveries, customer feedback, and product knowledge.
  • Provided OnStar product knowledge and customer service while promoting subscriptions and phone minutes.
  • Provided professional development and product knowledge training to new and existing employees.
  • Utilize excellent product knowledge while providing superior client and vendor support.
  • Attended training to further product knowledge and enhance customer service skills.
  • Conducted product knowledge training sessions to store management and associates.
  • Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
  • Shared product knowledge with customers while making personal recommendations.
  • Led retail stores to increase Wusthof sales by optimizing employee product knowledge, product differentiation and competitive selling.
  • Conduct ongoing product knowledge (PK) training sessions for current and newly hired home improvement associates.

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265 Product Knowledge Jobs

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27. Customer Information
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average Demand
Here's how Customer Information is used in Service Representative jobs:
  • Accessed multiple databases, retrieved and interpreted information and imputed customer information on the computer while speaking with customers.
  • Listened effectively; using probing skills to obtain relevant customer information and quickly establish customer relationships.
  • Collected customer information, created new orders and scheduled installation appointments to exceed customer satisfaction goals.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Utilize proprietary software for entering customer information into a computerized database.
  • Gathered and verified all required customer information for tracking purposes.
  • Maintained customer information files and banking center reports.
  • Entered customer information into company database.
  • Maintained security policies and confidentiality: through phone, email, and regular mail, bank records and customer information.
  • Obtain Customer information such as name, address, and payment method, and enter orders.
  • Accessed multiple databases, retrieves and interprets information and inputs customer information on the computer.
  • Update and maintain customer information records, such as beauty services provided.
  • Contacted attorneys and trustees to ensure customer information was correct.
  • Posted pertinent customer information to the company site.
  • Obtain customer information and describe products and services.
  • Maintain a accurate updated file of customer information via database.
  • Enter new customer information into system Update existing customer information.
  • Perform data entry services for the company in regards to punching in customer information, call logs and successful sale
  • Entered customer information into computer * Performed phone interviews for major clients.

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1,200 Customer Information Jobs

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28. Medicaid
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average Demand
Here's how Medicaid is used in Service Representative jobs:
  • Referred individuals to other government agencies and community resources including Medicaid, Veteran's Administration, and Community Action.
  • Obtained current financial status and established fees for services, including Medicaid and insurance eligibility.
  • Perform face-to-face sessions with Medicaid consumes in making an educated decision regarding managed care.
  • Collected data for insurance authorization overrides and submitted to Medicaid for processing,
  • Assist members with scheduling doctor appointments using Medicaid transportation services.
  • Provided answers to general questions about Medicaid eligibility and benefits.
  • Interviewed applicants to assess qualifications for Medicaid benefits.
  • Maintained monthly reports and medicaid applications received.
  • Experience with Medicaid/Medicare/other Government Programs for Seniors
  • Entered data into a computer in reference to old and new applications for medicaid.
  • Obtained Medicaid and insurance information and placed orders for diabetic supplies.
  • Assist with scheduling transportation for Medicaid and Well Care members.
  • Answered 80+ inbound calls from Texas Medicaid Clients daily.
  • Quoted insurance benefits for Medicaid and Medicare plans.
  • Processed Medicaid applications daily in DC Health Link.
  • Verify Medicaid, Medicare, and Commercial Insurance.
  • Confirm and obtain authorizations for all Medicaid patients.
  • Answer phone calls assisting Medicaid recipients.
  • Determined eligibility of Medicaid for applicants in a timely manner.
  • Navigate the Medicaid system including application, redetermination, PETI, and eligibility issues.

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206 Medicaid Jobs

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29. Billing Issues
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average Demand
Here's how Billing Issues is used in Service Representative jobs:
  • Provided exceptional customer service by explaining billing issues with accuracy and efficiency.
  • Identified order and billing issues and reconciled efficiently to customer satisfaction.
  • Closed key representative that researches and resolves detailed billing issues, requiring more time than normally allotted on an incoming call.
  • Position includes answering phones, greeting members, addressing member concerns and billing issues, communicating effectively with team members.
  • Assist residential subscribers in matching services and equipment with residential communication needs via inquiries regarding service & billing issues.
  • Provided excellent customer service by helping customers with billing issues and coordinating with the customer's banking institutions.
  • Research and resolve more difficult client questions regarding taxes, banking, payroll, and billing issues.
  • Negotiate with clients to resolve billing issues, research/reconcile account activity, and offer payment options.
  • Answered questions, completed follow ups, and resolved both technical, set-up and billing issues.
  • Provided courteous and efficient service to clients to resolve billing issues and clarify company services.
  • Resolved client billing issues, performed data entry, and assisted with quality control.
  • Manage billing tracking report for all billing issues that may result in a denial.
  • Analyze accounts information, take appropriate actions to resolve routine complex billing issues.
  • Responded to routine inquiries regarding a number of operating and billing issues.
  • Helped members with any billing issues that occurred\ on their membership.
  • Resolve customer complaints and billing issues while adhering to FCC regulations.
  • Receive inbound calls from AT&T customers regarding billing issues.
  • Researched and processed adjustments related to billing issues as needed.
  • Review claims rejections and communicate with payors to resolve billing issues.
  • Provided exceptional customer service Resolved billing issues Skills solving problems

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265 Billing Issues Jobs

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30. New Customers
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low Demand
Here's how New Customers is used in Service Representative jobs:
  • Position also involves extensive soliciting of new customers.
  • Provided service information to existing and new customers.
  • Support sales in on-boarding new customers, from a welcome call and system access, to ordering and viewing reports.
  • Negotiated and prepared service order requests from existing and new customers for installation, removal or changes of telephone service.
  • Increased number of new customers in territory by 22 in 2014 and 38 in 2015.
  • Handle implementation of new customers as well as enhancements and changes to existing accounts.
  • Scheduled regular accounts as well as new customers on as needed service basis.
  • Prospected for new customers and recommended add-on products for existing customers as needed.
  • Assess potential customer needs, present products and services and develop new customers.
  • Researched accounts, answered questions, and worked with new customers.
  • Assisted new customers in ordering new services for their business.
  • Recruited and signed up new customers; serviced existing accounts.
  • Acquire new customers by referrals or going door to door.
  • Promoted new bank products and services to new customers.
  • Worked with on boarding the development of new customers.
  • Take deposits from new customers setting up new service.
  • Run credit checks on new customers.
  • Provide explanation of Specialty services to new customers Assist with administrative and operations duties as required.
  • Speak to new customers about investing in Israel bonds, and direct to an advisor.
  • Reviewed and documented all accounts Consulted new customers Quoted Interest rates

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402 New Customers Jobs

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31. HR
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low Demand
Here's how HR is used in Service Representative jobs:
  • Developed and maintained relationships with local businesses through active networking.
  • Followed through, until resolved, on issues for clients, advising them on regular basis of status through outbound calling.
  • Maintained visual integrity and performed regular sanitation of in-club supplement store, front desk area, and bathrooms / showers.
  • Produced results by generating business through positive client relations, including an increase of over 15 percent for Dr. Ryan.
  • Work with loan staff to develop full customer relationships, through product and services cross sales.
  • Documented and deployed services using a various range of communication methods throughout the Hampton Roads area.
  • Provide payment options and walk through any preliminary paperwork associated with the client's purchase.
  • Trained clients on use of HR products and time clock software interfaces.
  • Generated leads for new sales through telephone and email contact with customers.
  • Scheduled online jobs throughout the day when requested by the clients.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Forward customer complaints and/or calls through appropriate channels to management.
  • Maintain a balanced drawer through detailed, accurate cash-handling.
  • Processed payments and billing cycles through private data base.
  • Stock safety wear and medical equipment throughout day.
  • Restock office printer throughout the day.
  • Develop international vendor relations throughout Caribbean and Latin America with legal/compliance team.
  • Performed shipping and receiving duties, supervised 10 personnel in 7 locations throughout Florida and Puerto Rico.
  • Transfer phone calls through out the business and handle routine office duties.
  • Encourage customers to purchase vehicle through VW Credit, Inc.ifitisa red or grey account in maturity manager.

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1,581 HR Jobs

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32. Scheduling Appointments
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low Demand
Here's how Scheduling Appointments is used in Service Representative jobs:
  • Completed and coordinated the Independent Medical Exam process of data entry, scheduling appointments while coordinating communications via Attorneys and Claimants.
  • Worked in high-volume call center scheduling appointments and completing follow up surveys for existing customers on behalf of automobile dealerships.
  • Handled inbound and outbound communications such as scheduling/rescheduling appointments, including ultrasound visits and specialist referrals.
  • Attend to the various needs of physical, occupational and speech therapists - Assist families by scheduling appointments and verifying insurance information
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and scheduling appointments.
  • Provide support for five Technicians, scheduling appointments pertaining to fire protection equipment and or service agreements.
  • Take on additional duties such as assisting other departments in preparing outgoing mail and scheduling appointments.
  • Assisted clients by scheduling appointments and answering questions while maintaining a comfortable and clean atmosphere.
  • Managed full scope of customer order fulfillment services, including processing orders and scheduling appointments.
  • Retained to serve in in-bound call center scheduling appointments and providing customer service.
  • Assist customers with canceling appointments, rescheduling appointments, and confirming appointments.
  • Answer phones, making copies, scheduling appointments and maintaining supplies.
  • Assisted patients in scheduling appointments.
  • Ensured customer satisfaction via follow up appointments and communication Performed administrative tasks such as filing and scheduling appointments
  • Assisted Clients with scheduling appointments with Tax Advisors during tax season to complete annual Tax Return.
  • answer phone's, scheduling appointments and pre-interview customers to determine their tax needs.
  • Answer multiple phone lines Check in patients using Epic Collecting co-payments Scheduling/ rescheduling appointments
  • Present Duties: *Scheduling appointments for notaries *Answering multiple phone lines

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41 Scheduling Appointments Jobs

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33. Powerpoint
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low Demand
Here's how Powerpoint is used in Service Representative jobs:
  • Presented reports and various presentations to teams and members of management using PowerPoint presentations.
  • Tailored PowerPoint presentations to specific retailers, and conducted business- to- business sales calls.
  • Frequent PowerPoint presentations representing gathered statistical data.
  • Use of Microsoft Office, Outlook, Excel, PowerPoint, OPUS and serving as manager on duty as needed.
  • Prepared committee meeting's PowerPoint presentations, agendas and committee member binders (similar to a board packet/book).
  • Type 50 wpm, very strong in all Microsoft Office programs including Excel, Word, Outlook and PowerPoint.
  • Utilized Microsoft Outlook, Word, PowerPoint, and Excel to create cover letters, spreadsheets and invoices.
  • Worked closely with the Client Service Manager on various projects involving the use of Excel and PowerPoint.
  • Document tracker of problems and corrective procedures utilizing MS Office Excel Spreadsheets and PowerPoint and SharePoint.
  • Complied agendas, meeting notes, and contracts via PowerPoint, Excel and Microsoft word.
  • Demonstrated knowledge on basic aspects of Microsoft Word, PowerPoint, Excel.
  • Create presentations using Word, Excel and PowerPoint for managers.
  • Experience of Microsoft software like Word, Excel and PowerPoint.
  • Advanced user with Microsoft Word, Excel, and PowerPoint.
  • Used Microsoft word, PowerPoint and excel.
  • Created and maintained spreadsheets and PowerPoint documents.
  • Created documents for inter-office and intra-office communication using various Microsoft Office solutions (Word, Excel, PowerPoint, etc).
  • Create documents and presentations using programs such as Microsoft Word, Excel, and PowerPoint.
  • Created presentations in Powerpoint and Adobe for client renewals.
  • Used MS Word and PowerPoint to create contest flyers to incent sales targets and customer satisfaction.

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86 Powerpoint Jobs

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34. Hippa
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low Demand
Here's how Hippa is used in Service Representative jobs:
  • Demonstrate strong customer service and communication skills and adhere to HIPPA and patient confidentiality requirements.
  • Verified consumer's personal information according to HIPPA guidelines.
  • Maintained confidentiality and HIPPA standards.
  • Use d established HIPPA protocols for reporting client concerns and escalated inquiries to Team Lead regarding delayed service or account issues.
  • Handled Protected Health Information (PHI), comfortable with the Health Insurance Portability and Accountability Act (HIPPA).
  • Handle 130+ calls daily to respond to customer inquires while maintaining patient confidentiality according to HIPPA regulations.
  • Handled client information and data in compliance with State Data Privacy regulations and HIPPA guidelines.
  • Coordinate Data and Research to effectively manage accounts in compliance with COBRA and HIPPA legislation.
  • Safeguard and protect the patient's right to privacy in accordance with HIPPA privacy laws
  • Develop and maintained statistical data and records with strict confidentiality (HIPPA).
  • Protect the privacy and confidentiality of patients following HIPPA guidelines.
  • Trained on Medicare Part D and HIPPA regulations.
  • Maintain HIPPA standards while contacting customers and troubleshooting.
  • Implement HIPPA, Patient Rights and Responsibility Act.
  • Complied with HIPPA laws and regulations.
  • Maintain company policies and HIPPA regulations.
  • Trained in FDCPA, FCRA, and HIPPA.
  • Supported less experienced beneficiary service representatives Trained in HIPPA standards Trained other beneficiary service representatives and nurses in data entry process.
  • Utilized CPT Codes Engaged in Verification of Eligibility of Insurance using HIPPA Used Problem Solving Skills to Implement Correct Insurance info.
  • Follow Hippa laws and fdcpa laws.

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35. Patient Care
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low Demand
Here's how Patient Care is used in Service Representative jobs:
  • Provided exceptional patient care using the AIDET communication model with respectful, dedicated customer service beyond expectations.
  • Developed experience with direct patient care Mastered time management skills Assessed and met patient nutritional needs
  • Work with people that have respiratory illnesses, offer them patient care and education on a daily basis.
  • Maintain professionalism and a service orientation with clients using the Everyday Excellence foundation of Patient Care Gold Standards.
  • Handled all incoming authorizations requests for patient care and completed all requests in a timely matter.
  • Coordinate referrals with providers, clinics, hospitals to facilitate and manage patient care.
  • Process oxygen orders, work with patient accounts and ensure patient care.
  • Evaluated patient care needs, prioritized emergent cases and maintained patient flow.
  • Utilize relevant knowledge at an expert level to provide excellent patient care.
  • Provide outstanding patient care and resolve customers' needs.
  • Document objective data and routine aspects of patient care.
  • Complete all reports and paperwork regarding patient care.
  • Achieved higher improvement in quality of patient care.
  • Alerted providers to emergent patient care needs.
  • Provided precertification and plan benefit information for inpatient care and outpatient provider authorization.
  • Worked as part of a multi-disciplinary team and contributed to the achievement of the overall goal of outstanding patient care.
  • Handle patient care by assisting with life sustaining specialty medication to ensure patients receive their medication in a timely fashion
  • Created better customer service and patient care working with Genzyme Logistics and contracted Logistic Companies.
  • Support the daily operation s and activity flow of the patient care area.
  • Received Genzyme Genetics SPOT award for outstanding patient care.

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476 Patient Care Jobs

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36. Financial Advisors
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low Demand
Here's how Financial Advisors is used in Service Representative jobs:
  • Served as primary contact for service-related activities for account holders and/or financial advisors affiliated with them.
  • Worked with additional departments to build long-term relationships with shareholders and Financial Advisors.
  • Prospected business for mortgage bankers and financial advisors.
  • Resolved inquiries, problems, report requests and commission issues received from financial advisors and back office personnel.
  • Acted as liaison between clients and providers, financial advisors and brokers, branches, and operations departments.
  • Assisted Financial Advisors and other support staff to comply with all regulatory policies and industry rules and regulations.
  • Guided clients on behalf of financial advisors and documented call patterns, analyzing influx of calls.
  • Helped a group of financial advisors with a variety of administrative and client service tasks.
  • Assisted 3 Financial Advisors with correspondence, mail merges, applications, and phone support.
  • Assist shareholders and financial advisors by educating callers on American Fund products and services.
  • Collaborated with Financial Advisors, Mortgage and Business Bankers to drive new revenue.
  • Partnered with IT professionals and Financial Advisors to resolve complex website technical issues.
  • Increased sales by 20% for Financial Advisors providing clients with fund updates.
  • Managed calls to clients and financial advisors to assist with financial requests.
  • Answer inquiries regarding client's investment portfolios from investors and financial advisors.
  • Updated investors' dealer firms, financial advisors and branch locations.
  • Received inbound calls from shareholders and financial advisors across the country.
  • Performed trades and trade adjustments for Shareholder and Financial Advisors.
  • Provide day-to-day client service for financial advisors.
  • Provided support to investors and financial advisors regarding wide-ranging mutual fund inquiries and specific account transactions.

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122 Financial Advisors Jobs

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37. Accurate Information
demand arrow
low Demand
Here's how Accurate Information is used in Service Representative jobs:
  • Leverage multiple systems and resources simultaneously in order to provide accurate information and excellent customer service.
  • Provided prompt resolution to student and visitor inquiries giving appropriate and accurate information.
  • Handled inbound/outbound phone calls utilizing strong problem solving skills to convey accurate information.
  • Provided current and accurate information to customers by utilizing knowledge of internal systems.
  • Provided timely accurate information regarding products and service offered by Wilmington Trust Company.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Review orders for payment queues/payment discrepancies and updating system with accurate information.
  • Provided timely and accurate information concerning customer inquiries.
  • Schedule appointments and provide accurate information for clients
  • Provide accurate information on account inquiries.
  • Toggle between multiple computer programs and web sites to get client most accurate information in the most timely manor.
  • Responded to inquiries from the lower Title and Registration staff to ensure accurate information is given.
  • Provide clients with accurate information on products and pricing, while cross-selling bank products and services.
  • Input thorough notations on accounts, gave complete and accurate information, and processed requests efficiently.
  • Solicited proxy votes to prevent adjournment of shareholder meetings Prevented customer complaints by providing accurate information about investments
  • Answered multiline telephones to disseminate accurate information and answer inquiries from customers.
  • Entered accurate information into a multi-screen computer applications.
  • Processed and corrected enrollment discrepancies between CHCS and DOES to provide accurate information within the healthcare system.
  • Provided complete and accurate information to clients in a multi-task, high pressure environment.
  • Provide taxpayers with complete and accurate information in regards to Tax Law issues.

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84 Accurate Information Jobs

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38. Bank Products
demand arrow
low Demand
Here's how Bank Products is used in Service Representative jobs:
  • Promoted bank products through cross-selling through face-to-face, telephone and e-mail communications.
  • Utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products.
  • Referred customers for additional bank products and services while promoting a team concept to achieve branch goals.
  • General teller duties, balancing ATM and vault, cross-selling of bank products, customer service platform
  • Processed basic branch service transactions to ensure customer satisfaction and promoted bank products and services.
  • Addressed customers' needs by answering financial questions and cross-selling bank products and advantages.
  • Cross sold all bank products and communicated bank policies and procedures to patrons.
  • Identify customer needs and suggest bank products/services to fulfill those needs.
  • Cross sell other Bank products as well as internal Payroll products.
  • Consult and discuss Bank products and benefits with prospective customers.
  • Provided high-level customer service while cross-selling bank products and services.
  • Up sold bank products to phone and walk in customers.
  • Assessed client needs; recommended bank products and services.
  • Sell bank products to customers prior to loan closing.
  • Balance cash drawers and sell bank products and services.
  • Cross sell bank products and services as required.
  • Opened and cross sold all bank products.
  • Promote bank products and services.
  • Sell bank products and services.
  • Addressed customer and agent inquiries by sharing knowledge of Westfield Bank products and by conducting research on current and previous transactions.

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1,004 Bank Products Jobs

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39. Office Supplies
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low Demand
Here's how Office Supplies is used in Service Representative jobs:
  • Operated various office equipment, maintained inventory of office supplies, coordinated package delivery and shipping, sorted incoming/out-going mail.
  • Distributed office supplies, fax transmissions, mail, and packages to company personnel and/or designated drop - off points.
  • Monitor the bays for overall tidiness and upkeep, as well as maintain office supplies for client and talent use.
  • Followed up on all patient, doctor, and dental assistant requests - Ordered and maintained office supplies.
  • Managed the ordering of office supplies and upheld the appearance of the language center.
  • Monitored and ordered office supplies and equipment, liaising with office equipment technicians.
  • Assist with inventory of supply room and ordering of office supplies.
  • Answer telephones, order office supplies and complete records and reports.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and maintained office supplies and merchant equipment.
  • Maintain procurement of office supplies and sales literature.
  • Assist with ordering and dispersing office supplies.
  • Maintain office supplies and order as needed.
  • Controlled and ordered office supplies.
  • Ordered and delivered office supplies.
  • Answered and quickly redirected many calls efficiently and timely manner Managed office supplies, vendors, organization and upkeep.
  • Compile list and purchase office supplies for office Maintain office kitchen and lounge.
  • Assisted with purchasing of assistive technology equipment into equipment inventory and office supplies.
  • Administered courseware inventory for New Horizons Waltham Ordered office supplies and assisted in office day to day operations

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12 Office Supplies Jobs

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40. POS
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low Demand
Here's how POS is used in Service Representative jobs:
  • Provide superior and quality customer service and generate deposit product sales that meet organizational goals for deposit growth.
  • Collaborated and communicated with internal or external business partners; positively represented to stakeholders.
  • Attended job fairs to increase company exposure and attract qualified candidates to enable the recruitment of new employees to the firm.
  • Maintained positive working relationships with all Hudson personnel from associates to warehouse crew to upper management and regional VP's.
  • Cash checks, accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
  • Collected payment; correctly used check and charge verification systems, followed deposit and close out procedures.
  • Maintained continuous engagement with client regarding their progress resulting in positive outcomes for client and employer.
  • Use of proper technical skills to provide the best installation possible for the customer's purchase.
  • Entered data into computer files, compute wages and deductions to be posted to payroll records.
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
  • Attributed to the daily scheduling of the Finance Mgr's and 465 Post Offices.
  • Recruited, screened, and interviewed applicants for possible employment.
  • Coordinated business expos, trade shows, and press releases.
  • Processed withdrawals deposits and loan payments for customers.
  • Operated and became familiar with POS.
  • Obtained pre-certification from insurance companies, negotiated and collected deposits and co-payment/co-insurance amounts.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Credit card reconciliation, supply procurement officer for Ftw Dist Post Office.
  • Answered phone calls, greeted customers Prepared bank deposits
  • Send brochures, busines cards, posters, etc.

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5,469 POS Jobs

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41. Customer Orders
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low Demand
Here's how Customer Orders is used in Service Representative jobs:
  • Performed variety of duties to ensure timely delivery of customer orders.
  • Coordinated shipments of customer orders via company-owned fleet and common carriers.
  • Process customer orders, maintain customer accounts and cash responsibility.
  • Answered phones and input customer orders and processed credits and adding to orders when call volume exceeded department standards.
  • Received customer orders via fax and EDI(electronic data interchange), processed accurately in JDE system.
  • Conduct customer service while in the office taking customer orders and directing calls to the appropriate person.
  • Perform other data services and clerical transactions associated with the fulfillment of customer orders.
  • Executed customer orders through buying and selling equities and option contracts.
  • Handle inbound sales and service emails regarding products and customer orders.
  • Write customer orders and sales contracts according to company guidelines.
  • Filled customer orders, delivered and installed tools.
  • Received, reviewed and entered all customer orders.
  • Entered data onto computer system from customer orders.
  • Filled customer orders from stock.
  • Selected achievements: Processed new and existing customer orders.
  • Contacted other vendors and intercompany warehouses to set up orders for out of stock parts to fulfill customer orders.
  • Manage a high volume of customer orders with attention to detail and cleanliness Responsible for training new employees
  • include creating in store and delievery customer orders in system.
  • Received inbound calls Processed customer orders Up sold products Handled miscellaneous customer service calls
  • Received customer orders Prepared food and orders Trained new team members Cleaned and maintained service areas

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201 Customer Orders Jobs

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42. Company Policies
demand arrow
low Demand
Here's how Company Policies is used in Service Representative jobs:
  • Exhibited professional and courteous telephone demeanor, technical accuracy and conformance to company policies and practices.
  • Enforced company policies and procedures regarding district process.
  • Greet all guests in a timely and professional manner, adhering to company policies and ensuring all issues are resolved satisfactorily.
  • Adhere to company policies & procedures as well as to fair credit reporting & other related applicable laws & regulations.
  • Manage, mentor and train various members of the store staff to ensure company policies are consistently enforced and implemented.
  • Analyzed and responded to client inquiries and provided feedback regarding company policies, compliance issues, and IRS regulations.
  • Resolved issues in support of company policies and strategies with a focus on providing excellent customer service.
  • Conduct periodic installation, service and safety field service audits to ensure compliance with company policies.
  • Followed company policies/procedures to assure that materials were handled in a safe and secure manner.
  • Attended diversity training classes, completed compliance module and simulation on company policies and procedures.
  • Appraised transactions for accuracy, completeness, and adherence to company policies and procedures.
  • Coordinated and facilitated the training of new staff on company policies and procedures.
  • Maintain medical records in accordance with company policies, state and federal guidelines.
  • Train new hires in proper operational procedures and functions and explain company policies.
  • Assess and resolve account service needs in accordance with company policies.
  • Administered employee orientation of company policies, procedures, and benefits.
  • Comply with all department and company policies, procedures and regulations.
  • Mentored and trained employees on company policies and procedures.
  • Insured that employees complied with company policies.
  • Resolve issues pertaining to return goods, freight charges, quality standards and company policies.

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386 Company Policies Jobs

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43. ADP
demand arrow
low Demand
Here's how ADP is used in Service Representative jobs:
  • Developed and maintained effective ADP/Client communications and ensured client satisfaction and improvement in client retention.
  • Provided account management for clients with decentralized ADP Business units in a manner consistent with ADP's World Class Service initiatives.
  • Develop and maintain effective ADP/client relationships and work to ensure the client has a meaningful and positive experience at ADP.
  • Meet ADP standards by answering 80% of incoming calls within 20 seconds throughout tenure in the role.
  • Provide internal and external guidance regarding benefits compliance per ADP policies, multiple state regulations and IRS guidelines.
  • Performed routine research and executed corrective action on client issues and questions concerning product or ADP services.
  • Provide customer support to employees and administrators while delivering accurate subject matter regarding ADP products and services.
  • Explain different tax rates for NJ, NY and PA. Solicit other ADP products to clients.
  • Assisted in hands on training of newly hired team members of the various ADP systems.
  • Researched client payroll questions and logged into the ADP mainframe to review client payroll setup.
  • Field phone calls from customers with questions regarding their background screening services through ADP.
  • Provided support to clients who utilized various ADP products including PCPW & Pay Expert.
  • Provided service support to clients regarding payroll money-movement and other related ADP services.
  • Trained on ADP TotalSource products, features, labor, and taxation laws.
  • Serve as interim implementation consultant to on-board clients onto ADP platforms as needed.
  • Work with other key ADP departments to effectively research and resolve client payroll and tax matters in a timely fashion.
  • Provide Tier 1 customer support Respond to basic inquiries regarding ADP products and modules.
  • Assisted clients with questions related to the processing of their payroll using ADP products.
  • Processed international payroll for Credit Suisse First Boston using the ADP Hrizon system.
  • Used salesforce and adp on a daily basis.

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31 ADP Jobs

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44. CSR
demand arrow
low Demand
Here's how CSR is used in Service Representative jobs:
  • Forward assignments received into the CSR database to designated Customer Service Representative.
  • Managed special projects that were assigned to the Client Services department (creating and maintaining the CSR Training Manual).
  • Performed independent projects as well as CSR team projects for procedural revisions and enhancements.
  • Assisted in new CSR training and responsible for creating several departmental procedures.
  • Team Lead responsible for coaching, mentoring, and educating CSR's.
  • Trained all CSR's and tellers on Home Equity Loan Programs.
  • Perform many of the same responsibilities as a CSR.
  • Work as a CSR taking inbound calls.
  • Served as Lead CSR on many shows.
  • Scheduled CSR activities and maintained attendance records.
  • Train new Float CSR on department procedures
  • Awarded certificate for most valuable CSR
  • Promoted to CSR II in June of 2013.
  • Trained new hires for CSR role.
  • Reviewed paperwork presented by CSRs for completion and accuracy prior to departmental disbursal.
  • Trouble shooting internet and phone connectivity for Comcast customers with ACSR & TTS programs.
  • Acted as mentor for new CSRs in order to pass along expertise.
  • Provided feedback to Initial Claims CSRs on how to handle future claims.
  • Served as trainer and team leader for new CSRs.
  • Managed the customer Safety Clean billing for all CSRs.

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1,130 CSR Jobs

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45. CRM
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low Demand
Here's how CRM is used in Service Representative jobs:
  • Document customer transactions according to company procedures in a web-based CRM Application.
  • Practice a unique combination of customer experience and sales, utilizing in-house CRM to manage a book of over 10,000 clients.
  • Address all inbound customer call activity via the Vector CRM module, ensuring accurate and appropriate responses to each call.
  • Develop, expand and manage new and existing customer relationships utilizing Customer Relationship Management (CRM) software.
  • Updated and maintained client database by recording each client contact in the CRM database appropriately.
  • Demonstrated competence in account management, including using and maintaining a CRM database.
  • Maintained Client Relationship Management (CRM) database for vendor and client contacts.
  • Leverage customer relationship management (CRM) tool to document client interactions.
  • Maintained organization s proprietary CRM system to ensure recruitment of events.
  • Monitored customer activity by using SAP and CRM software.
  • Maintain and update prospect funnel list on company CRM.
  • Performed the maintenance planning in SAP and CRM.
  • Ensured proper data quality in SAP and CRM.
  • Gather and document information in the CRM.
  • Update and input all information regarding prospects and opportunities in CRM (Customer Relationship Management Tool.)
  • Maintain knowledge of CRM, payment card system, and recording systems applications and related reporting tools.
  • Train extensively in ECRM's streamlined business process as well as MarketGate software including passing multiple certifications.
  • Function as an integral part of the ECRM business process charged with providing unparalleled customer service.
  • Utilize the CRM system to document sales calls and store visits.
  • Use of Oracle, Siebel, SAP, CDT, CRM software

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1,069 CRM Jobs

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46. Appropriate Information
demand arrow
low Demand
Here's how Appropriate Information is used in Service Representative jobs:
  • Demonstrated helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Answered all telephone inquiries and obtained appropriate information to direct/calls and transfer/guests.
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answered the phone professionally while acquiring and releasing appropriate information.
  • Extracted appropriate information from medical record to fulfill requests.
  • Dispatch appropriate information to physicians, nurses, home health and hospice professionals, insurance companies, DME facilities.
  • Maintain daily contact with assigned clients/firms to ensure appropriate information is provided for the specific needs of each client.
  • Resolved problems fully and provided appropriate information to claimants and employers in both Spanish and English.
  • Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages.
  • Answered all incoming inquiries and obtain appropriate information to guests/ direct/ transfer calls.
  • Work with respective areas to obtain appropriate information to resolve issue.
  • Answer all phone inquires and obtaining appropriate information to direct customers.
  • Filed the appropriate information once it was complete.
  • Provided accurate and appropriate information, investment guidance, problem resolution and customer service.
  • Review CTR' doc for appropriate information, spelling and accuracy in order to report individuals and businesses to the IRS.
  • Addressed customers with the appropriate information in regards to questions, concerns, comments, and complaints regarding furniture.
  • Provided accurate and appropriate information in response to customer inquires, improved customer ratings by 15%.
  • Answer all incoming inquiries and obtain appropriate information to direct calls Handle member service issues Promote and sell merchandise.
  • Process LNP orders, enter and maintain appropriate information in Illuminet LIDB Database and Illuminet SOA Database.

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302 Appropriate Information Jobs

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47. Billing Questions
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low Demand
Here's how Billing Questions is used in Service Representative jobs:
  • Attend to billing questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Assisted business customers with total telephone service from installation to billing questions.
  • Answered billing questions regarding credit card statements by providing customer service.
  • Answered billing questions and monitored suspect fraud activity.
  • Handle various customer service needs by taking incoming calls regarding credit card inquires, billing questions and payments for multiple retailers.
  • Handle customer inquiries inbound/outbound complaints, billing questions regarding concerns of service and other duties to provide customer satisfaction.
  • Assist customers with billing questions * Sell equipment, internet bundles, and programming * Answer calls
  • Manage user lists, usage reporting and analysis, contract management and respond to billing questions.
  • Handled on average, 100 customer service calls for orders and billing questions B2C and B2B.
  • Created new business relationships with clients, offered different incentives and answered billing questions.
  • Helped customers with billing questions and ordered new service for homes and businesses.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Resolve claims and billing questions from insurance carriers.
  • Review customer accounts and answer billing questions.
  • Handle delinquent accounts and billing questions.
  • Assist customers with inforce policies with billing questions and coverage concerns.
  • Assist customers with all Directv billing questions and adjustments.
  • Handled payments and billing questions for Comcast customers.
  • Assisted customers with ordering Present new products, and ideas for increasing sales Handle customer returns, delivery and billing questions
  • Contacted customers to obtain payments and negotiate payment plans Investigate and resolve billing questions from customer Document client's calls

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165 Billing Questions Jobs

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48. Depot
demand arrow
low Demand
Here's how Depot is used in Service Representative jobs:
  • Represented several manufacturers that retailed their building products in Home Depot stores.
  • Merchandised products aggressively throughout Home Depot stores to increase market share, being rewarded for efforts by winning contests.
  • Assisted covering routes for regular drivers during vacation and holiday schedules in the Allentown and Reading depots.
  • Perform merchandising service on behalf of Home Depot stores and it's vendors in the flooring department.
  • Store level customer representative for over 40 vendors within Home Depot paint and home decor department.
  • Oversee merchandising resets and new store set up projects at Home Depot stores throughout the Northeast.
  • Established and maintained strong rapport with Home Depot Store Managers within my assigned store territory.
  • Serviced 20 product lines in five Home Depot stores in Massachusetts and Rhode Island.
  • Worked independently between 3 Home Depot locations completing tasks on a Palm Pilot.
  • Facilitated and managed the inventory and ordering for the Home Depot account.
  • Stock Cross merchandising locations and assist Home Depot Associates with promotions.
  • Build in store relations with Home Depot Associates and Management.
  • Service at Home Depot to Increase sales on products retailed.
  • Serviced Home Depot stores for 7 years.
  • Store Rep for Home Depot stores.
  • Serviced Home Depot, Best Buy, Kinney Drug, Bed, Bath & Beyond, and other area stores.
  • Serviced regional stores (The Home Depot(TM)).
  • Traveled to the three Home Depot Stores in WV.
  • Home Depot flooring department Order point of purchase materials and samples for display
  • Handle 12 Home Depot store tents in Mkt 45 (Charlotte) for Christmas Trees.

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52 Depot Jobs

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49. Loan Applications
demand arrow
low Demand
Here's how Loan Applications is used in Service Representative jobs:
  • Opened new accounts, processed loan applications and offered consultation regarding other banking products to customers.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Analyzed and processed accurate loan applications.
  • Verify accuracy of loan applications.
  • Administer mortgage loan applications received.
  • Complete documentation necessary to open and maintain deposit accounts, process loan applications and close loans for customers.
  • Accept payments, process loans and refinances, do loan applications, solicit loans and taxes, clean.
  • Worked with bank loan officers in the interviewing, accepting and processing of various loan applications for approval.
  • Initiated cross selling of various products available and took loan applications over the phone.
  • Assist customers in completing a variety of loan applications and other banking related forms.
  • Opened new accounts and took loan applications and followed loan process through until closing.
  • Opened deposit accounts, handled loan applications, and manage various customer service requests.
  • Assisted members with Loan Applications and New Membership applications.
  • Review and Analysis auto loan applications for processing.
  • Open new accounts and also do loan applications
  • Worked with customers to complete loan applications.
  • Opened and closed loan applications for customers.
  • Process loan applications and data entry Balancing front window cash drawers daily and identifying / reporting of any errors.
  • Processed client loan applications Assisted customers with money-wire transfers (Western Union, PayPal, etc.)
  • Processed loan applications Conducted background checks and job verifications Communicated with various financial institutions in order to verify bank information

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44 Loan Applications Jobs

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50. IRS
demand arrow
low Demand
Here's how IRS is used in Service Representative jobs:
  • Listened attentively to customer needs and concerns demonstrating empathy to met customer requirements through first contact resolution.
  • Served as a project manager and part of a team that helped implement the International Earnings Estimates platform for First Call.
  • Adjust income records and post income for missing years or incorrect years that being reported by the IRS or employer.
  • Issue areas include education; senior citizen issues; Medicare; Social Security; IRS; housing; environment.
  • Perform minor equipment repairs and preventive maintenance on equipment both in the home and at the center.
  • Process IRS form W-4V Voluntary tax withholding to withhold income tax from claimants check.
  • Negotiate service rates with various centers, find service centers for repairs for customers.
  • Provide knowledge and supported peers with questions and techniques used to obtain phone repairs.
  • Served as primary director of first impressions for all clients, guests and prospects.
  • Utilize sales and customer service to increase the sales for the UniFirst company.
  • Provide first level support to internal partners for their procurement questions.
  • Manage all office affairs including coordinating and updating schedules, calendars.
  • Investigate work by utilizing Airs program and Global Bank Search.
  • Performed all repairs or informed technicians of specific hardware errors.
  • Coordinate repairs and maintenance to office equipment.
  • Attend health and benefit fairs when needed.
  • Worked at client sites installing First Call's proprietary earnings software and training users.
  • answer phone to assist customers in attempting repairs.
  • Provide additional preventative information to ensure first time resolution .
  • Managed the customer's maintenances and repairs on all items rented through G&K Services !

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82 IRS Jobs

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Service Representative Jobs

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20 Most Common Skills For A Service Representative

Customer Service

38.2%

Phone Calls

10.5%

New Clients

7.9%

Financial Transactions

7.8%

New Accounts

5.3%

Data Entry

5.1%

Credit Card

3.4%

Technical Support

3.0%

Internal Departments

2.2%

High Volume

2.0%

Computer System

1.9%

Insurance Companies

1.8%

Communication

1.6%

Troubleshoot

1.4%

Sales Floor

1.4%

Customer Base

1.4%

Account Information

1.4%

Front Desk

1.3%

Medical Records

1.3%

Veterans

1.2%
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Typical Skill-Sets Required For A Service Representative

Rank Skill
1 Customer Service 31.2%
2 Phone Calls 8.6%
3 New Clients 6.4%
4 Financial Transactions 6.4%
5 New Accounts 4.4%
6 Data Entry 4.1%
7 Credit Card 2.7%
8 Technical Support 2.5%
9 Internal Departments 1.8%
10 High Volume 1.7%
11 Computer System 1.5%
12 Insurance Companies 1.5%
13 Communication 1.3%
14 Troubleshoot 1.1%
15 Sales Floor 1.1%
16 Customer Base 1.1%
17 Account Information 1.1%
18 Front Desk 1.1%
19 Medical Records 1.0%
20 Veterans 1.0%
21 ATM 0.9%
22 Sales Representatives 0.9%
23 Special Projects 0.9%
24 Problem Resolution 0.9%
25 Hipaa 0.9%
26 Product Knowledge 0.8%
27 Customer Information 0.7%
28 Medicaid 0.7%
29 Billing Issues 0.7%
30 New Customers 0.6%
31 HR 0.6%
32 Scheduling Appointments 0.6%
33 Powerpoint 0.6%
34 Hippa 0.6%
35 Patient Care 0.6%
36 Financial Advisors 0.6%
37 Accurate Information 0.6%
38 Bank Products 0.5%
39 Office Supplies 0.5%
40 POS 0.5%
41 Customer Orders 0.5%
42 Company Policies 0.5%
43 ADP 0.5%
44 CSR 0.5%
45 CRM 0.5%
46 Appropriate Information 0.5%
47 Billing Questions 0.5%
48 Depot 0.5%
49 Loan Applications 0.4%
50 IRS 0.4%
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85,203 Service Representative Jobs

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