Top Service Representative Skills

Below we've compiled a list of the most important skills for a Service Representative. We ranked the top skills based on the percentage of Service Representative resumes they appeared on. For example, 28.5% of Service Representative resumes contained Customer Service as a skill. Let's find out what skills a Service Representative actually needs in order to be successful in the workplace.

The six most common skills found on Service Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Representative jobs:
  • Performed new employee orientation and provided instruction on company processes and procedures as well as effective customer service and support initiatives.
  • Assisted the Senior Administrator of the Operations department with administrative tasks and supported the operation and productivity of the Customer Service department
  • Delivered scheduled customer service visits at regular intervals while simultaneously completing approximately 5 cold calls/day to develop pipeline of prospective clients.
  • Monitored daily productivity reports; interacted with Customer Service Manager and provided advice in the resolution of defective merchandise.
  • Provided top quality customer service which resulted in the prompt resolution of problems and increased customer satisfaction.
  • Solved escalated customer services issues involving merchants belonging to my assigned portfolio of Independent Sales Offices.
  • Process banking transactions quickly and accurately while providing superior customer service in every interaction with customers.
  • Maintained quality control/satisfaction, documented controlled records, and constantly seeking new ways to improving customer service
  • Assist customer service representatives with requests from borrowers regarding lender-placed coverage or preferred insurance coverage.
  • Provided optimum customer service by issue resolution and up selling of financial products
  • Recognized for offering exceptional customer service and maintaining high quality assurance scores.
  • Provided excellent customer service and account management as a Sales Service Representative.
  • Supervised a team of customer service representatives and provided feedback when needed.
  • Position entailed delivering great customer service by working in front-end operations.
  • Ensured quality customer service, effective and efficient operational risk support.
  • Anticipate customer needs and deliver solutions for proactive customer service.
  • Collaborated in team environments to exceed monthly customer service metrics.
  • Provide internal and external customer service in a warehouse environment.
  • Provided quality customer service while meeting or exceeding client expectations.
  • Provided exceptional customer service to all internal and external clients.

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2. Financial Transactions

high Demand
Here's how Financial Transactions is used in Service Representative jobs:
  • Worked with internal and external client services representatives and the accounting department to ensure that financial transactions were processed correctly.
  • Handled approximately 50 customer calls daily while processing financial and non-financial transactions including surrenders, withdrawals, and transfers.
  • Performed client service functions including execution of daily financial transactions, issue/problem resolution, client education and account maintenance.
  • Maintain quality control of financial transactions including loans, cash withdrawals, and cancellations according to legislative guidelines.
  • Processed a variety of routine financial transactions including handling debits and credits as applicable under compliance regulations.
  • Assigned to special projects detailing procedures on specific financial transactions and testing new computer software applications.
  • Handled various accounting transactions and reconciliation tasks and ensured consistent accuracy in all financial transactions.
  • Researched, investigated and gathered facts involving risks of financial transactions for dealers and shareholders.
  • Performed all financial and non-financial transactions on shareholder accounts including retirement and regular investment accounts.
  • Process financial transactions and customer requests specifically pertaining to payroll deposits into 529 plans.
  • Recognized for zero corrections for more than 6K financial transactions; demonstrated quality orientation.
  • Adhere to legal requirements and utilize product knowledge to facilitate financial and non-financial transactions.
  • Follow all legal requirements and guidelines using product knowledge to expedite financial transactions.
  • Initiate customer or account financial transactions and adjustments as authorized by department guidelines.
  • Receive and efficiently process financial transactions verifying required information within appropriate authority level.
  • Processed financial and non-financial transactions from accounts within MetLife Investors and MetLife Resources.
  • Interacted directly with customers and performed a variety of basic financial transactions.
  • Maintained high availability to customers and maintained high accuracy on financial transactions.
  • Entered financial and non-financial transactions and verified completeness and accuracy of work.
  • Process member's financial transactions within assigned limits and established guidelines.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Service Representative jobs:
  • Administered account management for clients in a Call Center environment via inbound/outbound phone calls including internet interaction for customers.
  • Managed incoming phone calls, communicated with students providing program requirements, application updates and event details.
  • Answered customer's questions concerning their accounts and directed their phone calls to licensed representatives if necessary
  • Handled incoming phone calls from business customers regarding their communications services.
  • Highlighted certain promotions/specials during phone calls at proper time
  • Answered client phone calls regarding investments, asset and funds transfers in and out, bill pays and fair market valuations.
  • Use an online billing system to place original kitchen orders and order replacement parts for customers from email or phone calls.
  • Manage all customer issues, sign up new members, receive phone calls and take messages, daily maintenance of club.
  • Handled phone calls, made credit card sales, money orders, handled cash, keys, supervised front end checkouts.
  • Quest is a diagnostic company and most of the phone calls were related to giving results to doctors and there staff.
  • Perform daily administrative activities; conduct phone calls, collect receivables and ensure account rental management is up to date.
  • Team Coordinating responsibilities including making and receiving phone calls to various hospital departments, specialties, outside hospitals and doctors.
  • Responded to phone calls from customers regarding customer billing status, balance due, customers' questions and concerns.
  • Answered phone calls from clients and responded to questions and concerns about lab services, while escalating calls appropriately.
  • Kid's Club Attendant and Project Developing -Customer Service Representative and Answering Phone Calls -Sales Representative and Sales Team Training
  • Fielded up to 90 phone calls a day where I assisted participants with their retirement plans and benefits packages.
  • Responded to service requests from a variety of communication channels such as phone calls, e-mail, and internet.
  • Answered phone calls from doctor's offices, hospitals, clinics regarding patient results, specimen requirements, etc.
  • Created and handled Maestro task and tickets for customers and AWC requirements, Data entry, Answered phone calls.
  • Assist on clinics phone calls, emails on any issues reimbursements or any related issues with HMO/PPO guidelines.

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4. Data Entry

high Demand
Here's how Data Entry is used in Service Representative jobs:
  • Provide administrative support for managers and supervisors including data entry, preparing spreadsheets, correspondence processing, database maintenance and filing.
  • Attended to Laboratory inquiries regarding specimen results; including data entry and applying testing requirements for multiple specimen collections.
  • Provided administrative support including data entry, documentation organization, call center for multiple facilities and receptionist duties.
  • Gathered supporting documentation, processed reported changes and inputted information into the data entry systems/Microsoft Office Software.
  • Greeted and registered patients utilizing IDX/EAGLE data entry systems for inputting patient's demographics and billing information.
  • Assisted in enrollment verification by data entry and corresponding with students and other college departments.
  • Managed data entry advertising projects on multiple verticals associated with national market distribution accounts.
  • Prepared medical correspondence for proper data entry; provided quality verification for monthly reports.
  • Improved efficiency and raised productivity levels by restructuring internal data entry and tracking processes.
  • Meet/exceeded departmental quality and productivity standards for all functions of data entry.
  • Provided input for streamlining or improving existing data entry processes or procedures.
  • Increased overall team effectiveness by effectively and accurately processed data entry tasks.
  • Answered phones Billing account information/Data entry experience Verification of insurance for Ford vehicles
  • Perform data entry of detailed information in accordance with established standards.
  • Provided excellent customer service through accurate data entry of confidential documents.
  • Produced written operational assessment reports derived from data entry information.
  • Perform data entry, including updating and maintaining company documents.
  • Performed customer relations and data entry for alarm monitoring company.
  • Verified transactions and identified errors made by data entry processors.
  • Performed data entry of drug test requisitions and requisition imaging.

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5. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Service Representative jobs:
  • Provided merchants with manual authorization codes to approve customers credit card transactions.
  • Distributed monthly reports to internal parties relating to credit card transactions/revenue/delinquencies.
  • Maintained privacy and confidentiality while processing credit card transactions.
  • Verify cash transactions and credit card transactions daily
  • Verified customer credit card transactions.
  • Performed daily cash register responsibilities (open and close of POS), handled cash, check, credit card transactions.
  • Handled cash and credit card transactions, serviced customer complaints, and trained new employees at John Ball Zoological Society.
  • Process customer transactions via cash, check or credit card transactions for parking meter violations and parking ticket issuance.
  • Match credit card receipts with invoices, batching credit card transactions, closing cash drawer, maintain petty cash.
  • Created and processed invoices for customers using WAWF, EDI, ECAT, and credit card transactions.
  • Prepare money and receipts from daily transaction reports, and code all credit card transactions.
  • Assist merchants with questions and concerns regarding various issues from their credit card transactions.
  • Collaborate with credit card companies to assist clients with credit card transactions issues.
  • Build and update terminal files that allow credit card transactions to take place.
  • Processed sales and returns, including credit card transactions in preparation for deposit.
  • Check in and out guests, handled cash and credit card transactions.
  • Performed credit card transactions, quote prices, or other bid specifications.
  • Monitor and processed POS credit card transactions and confirm payments and discrepancies.
  • Calculated percentage rates for swiped and keyed in credit card transactions.
  • Managed all credit card transactions and prepared all bank deposits.

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6. Client Relationships

high Demand
Here's how Client Relationships is used in Service Representative jobs:
  • Developed key client relationships supporting syndicated data services by providing product training, presenting market trends and identifying up-sell opportunities.
  • Managed client relationships by identifying customer's satisfaction trends/opportunities to anticipate a customer's needs to prevent potential problems.
  • Managed client relationships with direct shareholders, uncovering opportunities for additional business through referrals to Private Account sales team.
  • Investigated, researched and analyzed problems through collaboration with other ADP associates while developing and maintaining positive ADP/Client relationships.
  • Maintain and service existing client relationships with the defined goal of expanding business within a defined geographical territory.
  • Chaired monthly conference calls with Bank of America business partners and foreclosing attorneys to foster positive client relationships.
  • Nurtured and developed client relationships, effectively resolved client concerns and provided informative, responsive client support.
  • Established long- term client relationships that increased business and developed additional opportunities for branding of the company.
  • Developed global institutional client relationships by providing insight and client service on the Lehman Brothers Liquidity products.
  • Provided quality customer service while building Wells Fargo Bank client relationships in an institutional retirement call center.
  • Established client relationships to service requirements for total account management, provider grievances and dispute resolution.
  • Maintain positive and long-term client relationships for business growth and handle client communications timely and effectively.
  • Managed complex client relationships, negotiated to positive outcomes and built strong executive client relationships.
  • Managed client relationships on mission critical accounts and delivered a high level of customer satisfaction.
  • Assisted loan department by obtaining documents needed for mortgage applications and maintaining client relationships.
  • Developed and maintained client relationships through exemplary phone, email, and direct client communications
  • Developed an efficient support function that aided in increasing revenue and enhanced client relationships.
  • Established and maintained positive client relationships, resulting in repeat business and referrals.
  • Participated in client meetings to present financial planning solutions and manage client relationships.
  • Developed highly client relationships and developed a reputation for exceeding service standards goals.

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7. Technical Support

high Demand
Here's how Technical Support is used in Service Representative jobs:
  • Provided technical support and services including internal quality team projects and telemarketing which supported the sales team and ensured customer satisfaction.
  • Provide regular technical support to internal clients, including investigating and troubleshooting all computer related inquiries/issues, and providing immediate resolution.
  • Provided customer technical support for major personal computer company including resolution of all hardware and Windows operating system software problems.
  • Managed business-to-business product orders from start to finish, including shipment information, issue resolution and necessary technical support.
  • Provided first-level remote technical support to over 40 customers on proprietary software applications, based on wireless technology.
  • Performed telephone technical support of installation and field repair of various emergency vehicle lighting and siren products.
  • Answered incoming calls for DirecTV giving technical support with installation, international troubleshooting and customer service help.
  • Lead technical support initiate regarding several proprietary software products utilizing various operating system platforms and network configurations.
  • Coordinated timely resolution of problems related to computer hardware and software, including direct technical support.
  • Provide technical support and contact resolution for any service affecting issues experienced by customers.
  • Escalate and collaboratively resolve image file issues with Operations management and Technical Support team.
  • Provided technical support for microbiological and chemical procedures performed within the facilities to clients.
  • Provide first-level technical support to merchants utilizing CareCreditPro.com, including processing terminal transactions.
  • Provided second level technical support daily to Customer Service or Terminal Support Representatives.
  • Worked collaboratively with Technical Support when a client encountered a technical problem.
  • Served as internal supervisor, providing clarification for inner-office technical support questions.
  • Supervised on-site technical support of new and existing heavy lifting equipment.
  • Provided technical support for clients utilizing diabetic health monitoring medical equipment.
  • Provided technical support related to database software environment and wireless networks.
  • Facilitated file-sharing and provided technical support for employees in branch offices.

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8. Customer Accounts

high Demand
Here's how Customer Accounts is used in Service Representative jobs:
  • Job responsibilities included reviewing for fraud such as counterfeit money and preparing adjustments on customer accounts for out-of-balance transactions.
  • Developed large corporate customer accounts through relationship management, negotiations with department management, product implementation & training.
  • Used computers extensively in establishing and managing customer accounts including payment processing, and account disbursements.
  • Performed set-ups, maintained, and closed customer accounts according to regulatory requirements and bank procedures.
  • Balanced customer accounts and provided clients with constructive information on how to successfully manage finances.
  • Identified and maximized revenue from existing customer accounts and regularly exceeded targeted sales goals.
  • Solicited new clientele and generated new customer accounts while establishing and maintaining their relationships.
  • Established sales and service to existing customer accounts including enrolling several new accounts.
  • Maintained accurate financial records associated with customer accounts and provided exceptional customer service.
  • Received notarized information via fax and input the information into customer accounts.
  • Seasoned expert in managing and delighting complex and highly technical customer accounts.
  • Maintain customer accounts by recording/updating account information, and processing product orders.
  • Prepare reports summarizing daily transactions and earnings for individual customer accounts.
  • Provided technical support and complex troubleshooting/analysis on customer accounts & equipment.
  • Maintained latest information regarding market condition in relation to customer accounts.
  • Make Financial decisions to protect/collect revenues and adjusts customer accounts.
  • Monitored customer accounts daily for overdrafts and patterns of delinquency.
  • Maintained customer relationships, servicing new and existing customer accounts.
  • Prepared financial statements to protect/collect revenues and adjusts customer accounts.
  • Researched out of balance conditions and adjusted customer accounts accordingly.

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9. Client Service

high Demand
Here's how Client Service is used in Service Representative jobs:
  • Provided exceptional client service across Institutional Participant Services by responding to phone inquires and providing account information from various information systems.
  • Oversee daily work performance and productivity of Product Client Service Department Lock Box Representatives and one Regional Representative.
  • Provide excellent level of client service to hosting stores, communicating expectations and providing expertise as necessary.
  • Promote service excellence by modeling exceptional client service characteristics to retain and build existing relationships with clients.
  • Provided confidential, quality client services regarding reproductive health care, contraceptive information and associated clerical functions.
  • Provided assistance to Client Services Representatives in order to ensure practices and procedures were followed accordingly.
  • Maintained client services contact database, redesigning as needed to ensure all necessary information was captured.
  • Served as receptionist/client services representative for incoming calls from patients, physicians and patient family members.
  • Monitored Client Service Representative's telephone inquiries assess interaction for accuracy and customer service level.
  • Audited Client Services Representatives work for accuracy and timeliness on a weekly basis.
  • Trained and implemented Client Service Representatives for international technical support services in India.
  • Maintained quality control/satisfaction records, consistently seeking new ways to improve client service.
  • Monitor and ensure quality in customer service by evaluating other client service representatives.
  • Provide excellent client services ranging from setting appointments to conflict resolutions to referrals
  • Serve as a Client Service Representative/Veterinary Technician in an active Veterinary office.
  • Promoted from Collector/Customer Services to Client Service Representative after only 6 months.
  • Achieved Major Accounts Representative status based upon competencies and exceptional client services.
  • Performed daily management and reconciliation of monetary transactions for client services.
  • Assisted office manager in managing client service representatives and support personnel.
  • Assessed projects and offered consultation/recommendations for client services to be rendered.

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10. New Accounts

high Demand
Here's how New Accounts is used in Service Representative jobs:
  • Opened new accounts, processed loan applications and offered consultation regarding other banking products to customers.
  • Delivered consistently strong performance results in capturing new accounts and optimizing sales across all product classifications.
  • Develop and implement strategic and tactical sales and marketing avenues to aggressively develop new accounts.
  • Consolidated portfolio according to accepted plans by moving assets and opening new accounts.
  • Generated product interest and established new accounts through clear and concise presentations.
  • Identified new accounts and provided presentations and educational information for referral sources.
  • Compile information about new accounts, enter account information into computers.
  • Supported sales representatives in opening new accounts and upgrading existing services.
  • Reviewed responsibility for opening, documenting and processing new accounts.
  • Helped clients open new accounts and complete other necessary documentation.
  • Established new accounts or additional cellular features as requested.
  • Opened new accounts and prepared supporting documentation.
  • Assisted customers with all banking transactions, including check cashing, deposits, loans, credit cards, and new accounts.
  • Sale-related activities including knowledge of absentee bid forms, opening new accounts, condition reports and price list generation and distribution.
  • Opened new accounts for customers and advised them on which accounts were best for them based on personal need and use.
  • Account processing included handling investments, liquidations, exchanges, transfer requests, updating account records, and opening new accounts.
  • Opened New Accounts, cross selling multiple accounts, maintaining sales ratios set by management and maintaining retention of funds.
  • Provided excellent service for banking clients including performing basic transactions, opening and maintaining new accounts, and processing loans.
  • Process transactions to set up new accounts, apply money to existing accounts, and apply money to new accounts.
  • Followed through on requests and answered calls from Reps regarding various questions on new accounts, which I helped oversee.

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11. Internal Departments

high Demand
Here's how Internal Departments is used in Service Representative jobs:
  • Collaborate with internal departments to coordinate the procurement of materials, development of manufacturing schedule and shipping deadlines required by client.
  • Conducted initial investigations for Customer Concerns and reached out to logistics at other business units and internal departments when needed.
  • Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
  • Liaised effectively with internal departments and third party service providers to endure excellent customer service and prompt query resolution.
  • Responded to telephone requests related to monetary account trade issues received from consumers and/or internal departments.
  • Directed requests and unresolved issues to the designated resource while communicating and coordinating with internal departments.
  • Received deposits from armored carriers and internal departments verifying deposits, prepared adjustments and credited accounts.
  • Sustained communications with internal departments and various telecommunication companies via telephone, email, and fax.
  • Worked with administration to refer unresolved customer grievances to internal departments for further assistance and investigation.
  • Communicated with multiple internal departments to apply any special sales deal/bid pricing before order was processed.
  • Maintained effective working relationships with customers and internal departments with a positive and professional phone demeanor.
  • Interacted effectively with internal departments providing a seamless support of services to officers and clients.
  • Establish relationships with internal departments including operations, production, transportation, and graphics.
  • Maintained a high level of communication to distribute appropriate information to all internal departments.
  • Confer with management and internal departments on complex issues to ensure expeditious resolution.
  • Communicated/interacted with diverse internal departments to achieve timely dispute resolution for all regions.
  • Communicated cross-functionally with internal departments to build consensus and support for shared goals.
  • Communicate and coordinate with internal departments to facilitate accurate resolution of customer issues.
  • Functioned as liaison between clients and all internal departments to resolve administrative discrepancies.
  • Communicate with internal departments and converse with other insurance companies regarding external exchanges.

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12. Outbound Calls

high Demand
Here's how Outbound Calls is used in Service Representative jobs:
  • Place outbound calls to members to promote product/service campaigns and/or to educate members on current/upcoming initiatives.
  • Maintained regular contact with possible future candidates by making outbound calls and e-mailing potential candidates regularly.
  • Make outbound calls to insurance companies to verify eligibility and benefits on individuals.
  • Initiated outbound calls to shareholders or brokers to verify information and clarify requests.
  • Take inbound/outbound calls Data entry using multiple computer programs Provide information about products/services
  • Placed outbound calls to client to provide laboratory results using established protocols.
  • Acquire and maintain donor relationships through intermediate-level inbound and outbound calls.
  • Worked on computer making outbound calls to authorized customers
  • Verified patient information via inbound/outbound calls.
  • Make outbound calls to financial institutions and businesses to perform reference checks for companies applying for credit with Business Insight clients.
  • Managed inbound calls and made outbound calls to discuss delinquent accounts working with customers to schedule payments resulting in reduced debt.
  • Included mostly inbound calls (patients, doctors' offices, medical personnel), with occasional outbound calls if needed.
  • Answered inbound and outbound calls, with the ability to convey information and answer questions involving relatively complex laboratory issues.
  • Interfaced with customers via inbound and outbound calls on the internet for the purpose of selling complex products and services.
  • Assisted customer via inbound or outbound calls for the purpose of selling AT&T U-verse and cell phone products.
  • Received inbound calls and made potential outbound calls to customers that wished to set-up free in-home consultations on installation services.
  • Answer inbound calls for licensed real estate agents, as well as make outbound calls to agents and home owners.
  • Presented highest achievable image for Fifth-Third Bank during a credit card retention campaign by receiving inbound and making outbound calls.
  • Contributed to servicing a daily call volume of 4000 daily inbound/outbound calls from clients, branches and third party vendors.
  • Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required

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13. High Volume

high Demand
Here's how High Volume is used in Service Representative jobs:
  • Provided efficient and knowledgeable insurance policyholder service and administration support for high volume property and casualty insurance organization.
  • Retain and manage a high volume of information, while effectively balancing quality and productivity.
  • Reproduced documents both through hard copy and electronic original utilizing high volume copier equipment.
  • Provided comprehensive customer service in a high volume and challenging, fast-paced environment.
  • Demonstrated success in managing a high volume work load within a deadline-driven environment.
  • Schedule and coordinate front end operations for high volume veterinary hospital.
  • Received and screened a high volume of internal and external communications
  • Completed insurance applications and handled high volume incoming calls.
  • Handled high volume of incoming medical/technical calls.
  • Managed high volumes of confidential correspondence.
  • Handle high volume calls from both internal store branches and external customers, placing catering orders utilizing company intranet web applications.
  • Responded to a high volume of client calls providing information and resolution on numerous payroll and tax related problems and questions.
  • Handled a high volume of commercial cash deposits which included verifying deposits, sorting currency and reconciling large dollar cash deposits.
  • Answer a high volume of calls on a daily basis to resolve and inform home owners of issues regarding each account.
  • Worked as part of an effective team to attain a high volume of client contacts while maintaining high standards of quality.
  • Managed and directed daily activities of a high volume Patient Service Center (PSC) staffed with up to four employees.
  • Position required managing a high volume of calls to meet sales quotas on a daily, weekly and monthly basis.
  • Received inbound phone calls from doctor's offices and hospitals regarding laboratory test results in a high volume call center.
  • Handled a high volume of customer's account inquiries, issues and resolved problems with high-level of one touch resolution.
  • Processed numerous high volumes and challenging emergency roadside service calls; while maintaining a calm, professional and reassuring attitude.

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14. Billing Questions

high Demand
Here's how Billing Questions is used in Service Representative jobs:
  • Delivered superior customer satisfaction to residential customers with billing questions, order issuance and capitalizing on sales opportunities
  • Attend to billing questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Provide wide variety of customer service functions from billing questions to insurance coverage explanations.
  • Assisted business customers with total telephone service from installation to billing questions.
  • Answered billing questions regarding credit card statements by providing customer service.
  • Received incoming calls concerning billing questions and payment arrangements.
  • Answered billing questions and monitored suspect fraud activity.
  • Help owners with their timeshare questions, help book reservations, go over billing questions on maintenance fees and additional charges.
  • Set up loans, billing questions and resolutions, processed payment plans, account history reports, accrued interest reports, collections
  • Job consisted of assisting current and new customers with billing questions and concerns or with sales of older or new products.
  • Answered customer questions pertaining to contracts, benefits, claim resolutions, eligibility and billing questions in a call center environment.
  • Credit card services, answering billing questions, applying credits, taking payments, educating customers on their credit card information.
  • Responded to and investigated all email requests needing immediate attention of a technical nature or with immediate billing questions or errors.
  • Handle various customer service needs by taking incoming calls regarding credit card inquires, billing questions and payments for multiple retailers.
  • Assist customer with their insurance needs, provide quotes, assist with adding and removing vehicles, billing questions and payments.
  • Managed the teller operations, including training new employees, scheduling, and direct customer contact with billing questions and concerns.
  • Assist Customers with billing questions, placing orders for new service or disconnecting existing service and transferring service to new location.
  • Handled 50+ daily client inquiries, complaints, billing questions, and service requests in a primary client facing position.
  • Handled inbound customer inquiries regarding account billing questions, service modifications and troubleshooting issues for AT&T telecommunications.
  • Handle customer inquiries inbound/outbound complaints, billing questions regarding concerns of service and other duties to provide customer satisfaction.

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15. Computer System

average Demand
Here's how Computer System is used in Service Representative jobs:
  • Obtain records, files and results for appointments/admissions and enters related information on hospital and departmental computer systems.
  • Register and input member and guest information into computer system to allow for accurate billing and activity registration.
  • Batch applications in a client confidential environment, quality control completed applications and key customer information into computer system
  • Use various computer systems extensively to enter data of utility customers and make necessary adjustments to consumers accounts.
  • Provided medical test information and laboratory support to clients using multiple databases within two computer systems.
  • Utilize computer information system in department with multiple interfaces to various computer systems hospital wide.
  • Input customer information including name and credit card information accurately into the computer system.
  • Navigated internal computer systems to look up customer s financial information and update policies.
  • Documented all customer transactions (completely and accurately) using the company computer system.
  • Verified payments and demographics information in all computer systems were up-to-date and accurate.
  • Answer inbound calls from customers and accurately enter order information in computer system.
  • Utilize in-store proprietary computer systems to input product stock and display information.
  • Utilized knowledge of computer systems to assist clients efficiently and professionally.
  • Initiated and maintained reservations records utilizing the FastRes/Apollo Reservations Computer System.
  • Document contacts and attempted contacts to borrowers using online computer system.
  • Entered client data in computer system for identity purposes assuring accuracy.
  • Utilized computer system BANNER to view student information and document interactions.
  • Obtained members location and input information accurately into computer system.
  • Ensured customer satisfaction while operating the telephone and computer systems.
  • Provided daily operation and supervision of the mainframe computer systems.

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16. Insurance Companies

average Demand
Here's how Insurance Companies is used in Service Representative jobs:
  • Update and maintain accurate customer information for Homeowner insurance claims against credit reports, Provide insurance companies with updated information.
  • Facilitate incoming inquiries from patients, nurses, physicians and insurance companies regarding test results, and specimen requirements/integrity.
  • Provided pertinent information requested from insurance companies and documented authorization details obtained from insurance companies into the appropriate database.
  • Bind workers compensation policies for major insurance companies Process cancellation and rescission notices Contact insurance agencies regarding business retention
  • Scheduled private patients for appointments and coordinated with imaging facilities and insurance companies for imaging referrals and approvals.
  • Served as primary account liaison with stop-loss insurance companies to facilitate claim reimbursement and policy interpretation.
  • Coordinated payments through both written and oral communications with Hospital Business Managers and Insurance Companies representatives.
  • Collaborated with insurance companies to verify insurance coverage and demographic information using the Practice Management System.
  • Communicate with insurance companies to determine patient eligibility and coverage for all outpatients high cost testing.
  • Provided quality customer service and efficient communications between patients, insurance companies and medical offices.
  • Work closely with primary physician offices and insurance companies, obtaining coverage and prior authorizations.
  • Process Patient Financial Services including following-up with insurance companies and individuals to resolve discrepancies.
  • Collected on hospital debts as well as communicated with Insurance companies regarding patient responsibilities.
  • Communicated with insurance companies to determine or verify coverage and obtain prior authorization.
  • Managed accounts and relationships with major national insurance companies and commercial fleet companies.
  • Called insurance holders to conduct surveys about customer satisfaction pertaining to their insurance companies
  • Communicate with insurance companies to confirm status of claims and patient eligibility.
  • Called Commercial Insurance Companies to verify and/or obtain identification numbers for patients.
  • Provide additional correspondence to insurance companies, customers and agents as required.
  • Provided home improvement estimates in order to negotiate with insurance companies.

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17. New Clients

average Demand
Here's how New Clients is used in Service Representative jobs:
  • Coordinated with potential new clients by setting up business lunches to explain how Mercy Diagnostics laboratory operated.
  • Generated and monitored account opening and transfer documents for new clients at various financial institutions.
  • Worked closely with sales departments to establish new clients and implement new system features/capability.
  • Receive incoming calls from potentially new clients to determine benefit eligibility.
  • Presented administrative kits and reviewed administrative procedures with new clients.
  • Processed/responded to application status inquiries from new clients.
  • Project Manager in charge of implementing websites, training new clients, product review, and configuring monthly reports on departments activity
  • Assisted new clients in development and implementation of new payroll services from receipt of new client to processing of first payroll.
  • Secured strong client relationships by leveraging client facing tools and technology, products and services, resulting in 10 new clients.
  • Acted as liaison between sales force, tax representatives, and implementation team to assure seamless transition of new clients.
  • Prepare and give presentations to potential new clients on the benefits of a PEO and the customized services we provide.
  • Generate 15% of gross sales and 33% of all new clients weekly, and assist with company events.
  • Completed several RFP's with a team of other staff members to successfully obtain several contract renewals and new clients.
  • Secured new clients from businesses that had never before been contacted or had been inactive for at least 1 year.
  • Pursued new clients, delivered presentations, set up accounts, serviced all parts washers, and provided applicable paperwork.
  • Provide tours of suite, work closely with GM to ensure new clients are properly prepared to move in suite.
  • Consulted with the COO and the sales department regarding the ticketing and box office needs of potential new clients.
  • Marketed new products and services to new clients and future clients by telephone, or face to face communication.
  • Coordinate the necessary paperwork for new clients as well as obtaining all information to finalize account(s).
  • Assigned new clients phone/fax numbers and partnered with off-site IT to activate phone answering at reception on proprietary software.

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18. Troubleshoot

average Demand
Here's how Troubleshoot is used in Service Representative jobs:
  • Provided extensive service and telephone support for online networked database application utilizing communications software to troubleshoot directly with remote sites.
  • Responded promptly to client requests for customized software products while simultaneously providing comprehensive on-call support and troubleshooting to all end-users.
  • Maintained composure, worked efficiently in a fast-paced environment while using computer applications to troubleshoot and obtain problem solving information.
  • Provided exceptional customer service in all interactions by troubleshooting to correct any problems and answered any questions or concerns.
  • Demonstrate expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes.
  • Served as troubleshooter by communicating with patients and insurance providers to determine and resolve coverage and payment challenges.
  • Monitored national practitioner network to maintain efficient relations; troubleshoot and provide assistance to foster positive relationships.
  • Trained to offer commission payment tracking information, resolve payment disputes, statement reporting and troubleshooting resolution.
  • Coached Support Professionals to drive exceptional customer service skills, consistent troubleshooting, and procedural practices.
  • Identified errors early in direct mail campaign process by troubleshooting data inconsistencies independently and with colleagues.
  • Monitor and troubleshoot systems permitting customers to have fully functioning computers with internet access.
  • Key responsibilities included servicing customers of Frontier Communications, troubleshooting issues and product launch.
  • Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues.
  • Provide education, guidance and troubleshooting for customers using available resources and applications.
  • Handled troubleshooting for any problems with television and satellite connections and service.
  • Performed proactive troubleshooting in an effort to quickly and accurately resolve problems.
  • Provided electronic technical support and troubleshooting to customers in-store and by phone.
  • Guided customer towards troubleshooting process to repair any technical related issues.
  • Performed installations, troubleshooting, and servicing commercial end user equipment.
  • Performed outstanding customer service and troubleshooting to priority travel agencies.

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19. Customer Complaints

average Demand
Here's how Customer Complaints is used in Service Representative jobs:
  • Responded to Customer complaints, resolved problem elements, interacted with credit department to ascertain customer account status.
  • Assisted supervisor with escalated issues and customer complaints, providing solutions that satisfied customer and were cost-effective.
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Demonstrated and developed a high level of integrity by professionally resolving customer complaints with composure and poise.
  • Assisted other customer service reps by investigating claims and escalated customer complaints, issued customer refunds.
  • Researched customer requests regarding the servicing of their mortgage and resolved customer complaints effectively and timely.
  • Performed detailed investigations and follow-ups on a wide variety of customer complaints for Consumer Affairs.
  • Resolved customer complaints and invoice issues while ensuring customer satisfaction and accuracy of reports.
  • Provide quick resolutions to customer complaints; delivered win-win solutions and personalized service.
  • Performed account management including placing order, canceling accounts and resolving customer complaints.
  • Handled customer complaints an interpreted complex account situations and resolved the exception.
  • Research and resolve internal/external customer complaints within established turn around periods.
  • Resolved customer complaints by identifying problems and taking appropriate corrective action.
  • Submitted customer complaints/discrepancies into Compliant Pro system and resolved all claims.
  • Diffused escalations and logged customer complaints to improve customer satisfaction.
  • Investigate and resolving customer complaints regarding licensing fees and/or field operations
  • Resolved customer complaints in a friendly, service-oriented manner.
  • Resolved customer complaints utilizing strategies that obtained customer satisfaction.
  • Worked in customer service department assisting in customer complaints.
  • Resolved customer complaints/concerns in a timely and efficient matter.

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20. Sales Goals

average Demand
Here's how Sales Goals is used in Service Representative jobs:
  • Motivated tellers and personally obtained numerous referrals contributing directly to the achievement of branch service and sales goals.
  • Achieved sales goals through superior account development and customer retention capabilities for accounts generating approximately $10K annually.
  • Leveraged Service Representatives are responsible for meeting and exceeding sales goals, while providing exceptional customer support.
  • Provided outstanding customer service to Verizon's residential customers while meeting and exceeding company/unit sales goals.
  • Increased company revenue by providing quality customer service while consistently surpassing sales goals.
  • Demonstrated excellent customer service while consistently exceeding all sales goals.
  • Achieved monthly/weekly sales goals by utilizing sales/call management skills.
  • Conducted teller transactions, controlled of large amounts of cash, provided excellent customer service with sales and met sales goals.
  • Exceeded sales goals locally and in the branch and was rewarded on multiple occasions * Met or exceeded expectations during every evaluation
  • Discovered customer needs and appropriately suggested weekly product promotions to every customer in order to enhance service and meet sales goals.
  • Assisted in the day-to-day activities of running a large branch as well as meeting rigorous sales goals and resolving customer issues.
  • Meet or exceed individual sales goals, using effective sales techniques that result in a positive experience for the member.
  • Developed and maintained close professional relationship with branch and potential customers to attain individual as well as branch sales goals.
  • Developed plans, evaluating their anticipated effectiveness, making decisions, and taking appropriate action to accomplish sales goals.
  • Gained knowledge of client relationship building skills, by setting sales goals to support branch growth and personal attainments.
  • Played key role in meeting/exceeding branch sales goals; acquired over $300,000 in new accounts within one quarter.
  • Used Profiling analysis tools to identify cross sell opportunities - Repeatedly met and excelled at customer service and sales goals
  • Maintained high sales goals throughout career as sales rep peaking monthly goal of $1 Million in revenue transfers.
  • Maintained and surpassed sales goals for three major retail clients with a 6% improvement over the national average.
  • Achieved Company Sales Goals each year and also managed Territory Sales and Service calls of sixty stores per month.

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21. Front Desk

average Demand
Here's how Front Desk is used in Service Representative jobs:
  • Organized and coordinated the dermatology front desk responsibilities creating a positive and welcoming environment for patients and employees.
  • Facilitate front desk administration, customer service, client/doctor communication, and client education.
  • Performed front desk registration including patient support and directing incoming calls.
  • Rotated front desk receptionist position to greet beneficiaries.
  • Front desk operations Receptionist Membership sales
  • Handle front desk duties which include greeting customers, answering and directing phone calls, and directing flow of walk-in clients.
  • Run and organize front desk alone, maintain logs, lost and found items and general member and future member concerns.
  • Respond quickly and effectively in emergency situations in addition to presenting a positive attitude in his/her interactions at the front desk.
  • Performed all duties surrounding the Front Desk in support of guest satisfaction and maintenance of the resort's 5 Star/Diamond rating.
  • Worked at the front desk checking in and out guests, worked with the computers, customer service skills, selling retail
  • Work at the juice bar while working at the front desk and make smoothies and check out any and all merchandise.
  • Assist with cleanliness of facilities, and help to maintain proper levels of front desk retail supplies and locker rooms supplies.
  • Provide customer support to members and guests, supervise front desk and maintain a productive and effective team of 20+ employees.
  • Elected by team members to head the front desk and delegate the work flow for each day pertaining to patient interaction.
  • Job Duties: Served as front desk support for reception needs processing customer publications orders via telephone, Internet and mail.
  • Managed front desk and performed a variety of administrative duties as needed, including reception, email correspondence and maintaining files.
  • Maintained inventory control to assure adequate supplies and reagents needed for operations of the front desk and stored properly and promptly.
  • Call center, front desk, cashier, check patients in, check patients out, schedule patient appointments and tests.
  • Front Desk Attendant (Keeping gym safe, validating parking, Opening /Closing pro shop, providing clean towels.)
  • Operated front desk, toured prospective members, handled customer service issues, cleaned and performed preventative maintenance to facility.

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22. Medical Records

average Demand
Here's how Medical Records is used in Service Representative jobs:
  • Evaluate medical evidence along with service personnel and medical records in order to make determinations on Veterans claims for compensation benefits.
  • Screen and interview medical records and military records to determine eligibility for benefits and making recommendations to Rating Veteran Service Representatives.
  • Assisted with over turning denials from payers by submitting medical records and additional supporting documentation to secure authorization or retro authorization.
  • Worked closely with other medical offices to ensure outstanding customer service in relation to patients regarding medical records.
  • Review medical records and military personnel files for evidence relating to medical contentions submitted by veterans.
  • Scanned records into electronic medical records system and manually pulled hard copy medical records per request.
  • Maintain confidentiality of hospital medical records and other patient related information as required by HIPPA.
  • Generated and updated electronic medical records to ensure accurate information for the provision of care.
  • Send copies of medical records to designated hospital medical records department and physicians offices.
  • General office/clerical work such as faxing medical records and results and answering telephone calls.
  • Maintained confidentiality, information security and ethical behavior when handling all Company and medical records
  • Provided records management and customer service in medical records department at Montgomery General Hospital.
  • Handled and resolved disputes of patients/and or family members requesting medical records.
  • Verified insurance coverage with patients, obtained medical records from insurance companies.
  • Maintained accuracy of medical records and verified demographic and confidential information.
  • Conducted review and verification of patient data and medical records.
  • Communicated with other Hospitals and clinics for current medical records.
  • Maintained accountability for proper analysis of veteran's medical records.
  • Documented all client communications as well as updating medical records.
  • Experienced in medical records for clinics and Pulmonary diagnostic laboratory.

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23. Veterans

average Demand
Here's how Veterans is used in Service Representative jobs:
  • Analyzed reported information, gathered relevant evidence, identified issues related to the Veterans benefits and generated recommendations on award adjudication.
  • Maintain contact with veterans and their representatives to ensure information gathered allows for fair and accurate adjudication of claims.
  • Educated veterans and the college community on veteran's benefits and academic requirements needed to accomplish academic goals.
  • Guided eligible veterans through extensive application process and provided financial assistance for in-home care or assisted living facilities.
  • Acted as a liaison and consultant between Veterans and benefits personnel to effectively process and determine benefit eligibility.
  • Make determinations in regard to eligibility and award of Federal benefits to US military veterans and their dependents.
  • Make determinations relative to Veterans Administration hospitalization, outpatient treatment institutional or domiciliary care, and vocational rehabilitation.
  • Worked with retired veterans and spouses to determine eligibility for Veterans Administration benefits called Aid and Attendance.
  • Communicated issues with university administration and problem solved issues related to veterans throughout the State of Wyoming.
  • Reviewed eligibility and authorized payment for veterans and/or their family members who applied for educational benefits.
  • Analyzed disabilities described in medical evidence and granted benefits based on regulatory provisions to compensate veterans.
  • Make well-justified decisions when developing either Veterans Drill Pay Waivers benefits or military pay and allowances.
  • Provided education and enrollment information to active duty, reservist, veterans and their respective dependents.
  • Provided veterans and all customers with consistent information conformed to establish VA policies and procedures.
  • Processed disability, burial, apportionment and survival benefit claims for veterans and family members.
  • Advocated for veterans employment and training opportunities with business, industry, and community-based organizations.
  • Utilize industry specific software and Microsoft programs to assist displaced veterans with employment opportunities.
  • Conducted minor adjudication and computation estimates of disability rating percentages for qualifying veterans.
  • Provided customer service support to Veterans while assigned as a Public Contact Representative.
  • Communicated with veterans, representatives and advocates on disability compensation and pension claims.

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24. ATM

average Demand
Here's how ATM is used in Service Representative jobs:
  • Received approximately 100 calls daily from TRICARE beneficiaries, medical providers, Military Treatment Facilities and other internal service representatives.
  • Company ceased operations in 2001 Sales and Service Representative Responsible for obtaining and retaining residential commercial window treatment sales.
  • Analyzed reports to properly distribute to correct Military Treatment Facility or Primary Care Manager for their records.
  • Interviewed patients or their representative, to obtain all necessary insurance information and signatures required for treatment.
  • Provided excellent and individualized customer service assistance for beneficiaries and Military Treatment Facility staff.
  • Reviewed Daily Capacity Reports for 6 residential treatment centers to determine client scheduling.
  • Documented and printed authorization for patients seeking treatment outside the military facility.
  • Helped beneficiaries obtain specialized treatment through referrals to outside clinics and hospitals.
  • Introduced/Presented alternative delivery method of Post-Harvest Treatment for Apples and Pears.
  • Obtain signatures for financial responsibility & medical treatment procedures from patients/guardians.
  • Monitor multiple phone lines responding to inquiries regarding emergency medical treatment.
  • Worked in a call center atmosphere using relevant technological application packages.
  • Provided documents for treatment and presented information regarding medical circumstances.
  • Contribute to and promote a positive and professional work environment/atmosphere.
  • Reconciled all patient clinic orders ensuring subsequent treatment was received.
  • Performed verification of applicable insurance coverage prior to treatment.
  • Maintained a positive and professional atmosphere for guest relations.
  • Compiled data such as demographic information and treatments administered.
  • Developed and maintained referral markets for treatment facility.
  • Scheduled medical appointments at military treatment facilities.

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25. Sales Representatives

average Demand
Here's how Sales Representatives is used in Service Representative jobs:
  • Created relationships with brokers, sales representatives and vendors, by utilizing appropriate tiered vendor offerings for customer financing solutions.
  • Managed all directed orders and internal customer service for the pharmaceutical sales representatives and Account Executives within Western Region account.
  • Worked closely with Therapy Consultants/Sales Representatives to support and grow territory, including Metro Detroit and northern Ohio.
  • Collaborated with District and Regional Sales Representatives to cultivate new sales opportunities via on-site visits and demographic leads.
  • Manage business relationships as key liaison between sales representatives and clients in regard to retirement and non-retirement annuities.
  • Worked closely with sales representatives to identify and develop potential growth opportunities for existing and new clients.
  • Answered phones -Completed daily courier runs -Helped clients with questions -Transcribed medical reports -Worked with Sales Representatives
  • Worked with Sales Representatives nationwide to provide service and detailed information on proprietary mutual fund products.
  • Communicated with sales representatives to provide quality service to customers in all aspects of product delivery.
  • Nurtured internal relationships with sales representatives to work collaboratively as a team for client success.
  • Handled special phone line dedicated to assisting internal and independent sales representatives with merchant problems.
  • Participated in transition meetings with sales representatives and clients to ensure a smooth implementation process.
  • Provided information on customers to Sales Representatives, Billing, Customer Service and Collection Departments.
  • Floated from territory to territory covering for other merchandisers and training with other Sales Representatives.
  • Schedule appointments for sales representatives to meet with prospective customers and to attend company presentations.
  • Initiate on-site client visits, both independently and accompanying Bankers or Treasury Management Sales Representatives.
  • Presented product information and promotions to customers and scheduled referral appointments for local sales representatives.
  • Established and maintained requirements and expectations for new and existing customers and sales representatives.
  • Worked closely with owners, administrators, management, sales representatives and delivery drivers.
  • Maintained a timely an accurate call schedule with Sales Representatives and appropriate Nabisco personnel.

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26. Special Projects

average Demand
Here's how Special Projects is used in Service Representative jobs:
  • Provided support to the department with general functions and special projects designed to support department and company-wide initiatives.
  • Process insurance company denials and prepare collection agency reports, manage personal daily assignments and special projects.
  • Prepared quarterly reports and special projects, managed client account administration and communications with clients.
  • Selected to assist management with special projects that included research and product evaluations.
  • Keep updated library of past editions and special projects for advertisement references.
  • Coordinated, supervised and motivated special projects teams and evaluated their results.
  • Perform detailed internet research for special projects as assigned by management.
  • Participated in special projects developed to increase Employee Satisfaction/ Customer Satisfaction.
  • Performed research or special projects including assisting with operational process improvements.
  • Restructured procedures, maintained records and assumed special projects as required.
  • Participated in and contribute to special projects or initiatives as requested.
  • Supported special projects and assignments as assigned by senior management.
  • Coordinated with other departments throughout the organization on special projects.
  • Lead special projects while balancing and maintaining primary responsibilities.
  • Coordinated with other units for special projects as assigned
  • Participated in special projects to enhance customer experience.
  • Managed special projects as assigned by regional director.
  • Manage multiple special projects under senior administrative direction.
  • Completed special projects as delegated by management.
  • Provide administrative support to Director for special projects

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27. Telephone Calls

average Demand
Here's how Telephone Calls is used in Service Representative jobs:
  • Developed and established rapport with prospective mortgage applicant, strengthened business relationship with current borrowers through telephone calls and e-mail follow-up.
  • Handled telephone calls and in some cases face-to face contacts making minute-by-minute decisions that resulted in customer satisfaction.
  • Delivered administrative support to Senior Brokers including organizing records, opening and distributing mail and answering telephone calls.
  • Controlled requests for personal time off for service representatives while ensuring proper coverage of telephone calls
  • Utilize clinical resources and customer service skills to effectively and efficiently handle telephone calls.
  • Responded to incoming telephone calls and office visitors regarding employment opportunities and employee questions.
  • Manage all telephone calls in accordance with departmental requirements resulting in zero customer complaints.
  • Performed quality audits on Customer Service Representatives for both telephone calls and written correspondence.
  • Resolved escalated customer inquiries initiated via both inbound telephone calls and e-mail correspondence.
  • Received telephone calls, recorded intake information, and verified accuracy of information.
  • Follow established standard operating procedures for documenting both telephone calls and transactions.
  • Handled telephone calls and determined customer requirements from among many service offerings.
  • Recorded and monitored telephone calls in accordance with Quality Control Processes.
  • Processed account transactions initiated by telephone calls from brokers and shareholders.
  • Manage telephone calls professionally, efficiently and with good communications skills.
  • Receive telephone calls requesting emergency or non-emergency maintenance- related services.
  • Provide accurate and timely resolution to inbound telephone calls.
  • Screened and routed telephone calls, maintaining patient confidentiality.
  • Answered telephone calls and assisted in resolution of concerns
  • Answer incoming telephone calls utilizing proper telephone etiquette.

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28. Problem Resolution

average Demand
Here's how Problem Resolution is used in Service Representative jobs:
  • Maintained excellent working relationships with various areas of the company allowing for quick problem resolution and buy-in for process improvements.
  • Identified protocol problems, informed investigators of problems, and assisted in problem resolution efforts such as protocol revisions.
  • Managed high volume work flows with creative problem resolution and delegating responsibilities to associates in assisting STC directives.
  • Demonstrated customer service excellence while meeting sales goals in an environment where creative problem resolution was a requirement.
  • Coordinated with separate departments within the company hierarchy in order to provide superior client service and problem resolution.
  • Analyzed daily information per customers and computer system to determine problem resolution, including negotiating of delinquent accounts.
  • Calmed angry callers, repaired customer/company relationship, located resources for problem resolution and formulated best options.
  • Coordinate exception/problem resolution cases, facilitating cohesiveness with multiple departments, when any non-normal business requests arise.
  • Verified and processed documents received, performed fee calculation and guided problem resolution with city agencies.
  • Supported Galaxy data processing/financial software, provided support for daily problem resolution for credit union clients.
  • Managed a high-volume workload categories of communication skills, listening skills, problem resolution and politeness.
  • Responded to shareholder inquiries regarding investment performance and holdings, account information, and problem resolution.
  • Conduct orientation and training programs, personnel performance evaluations, problem resolutions, and terminations.
  • Balance due customers are also assisted with payment arrangements and internal referrals for problem resolution.
  • Provided problem resolution and assistance with retirement plan operation questions in a call center setting.
  • Delivered timely problem resolutions and research Visa disputes to assure high level customer service.
  • Provided customer service and problem resolution for investors, registered representatives and sales assistants.
  • Provided complex problem resolution with respect to retirement distributions and capital gains tax reporting.
  • Supported customers with problem resolution in a timely, professional and effective manner.
  • Coordinate or escalate problem resolution with other internal or external departments as required.

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29. Hipaa

average Demand
Here's how Hipaa is used in Service Representative jobs:
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Developed and implemented department goals, demonstrated respect for patients by adhering to HIPAA Privacy and Security protocols.
  • Ensured HIPAA compliance was maintained -Processed requests for medical information-Coordinated the retention and storage of medical records
  • Maintain patient confidence and protects operations by keeping medical information confidential to ensure HIPAA Compliance.
  • Follow HIPAA guidelines and advise of protocol for disclosure of personal information or legal documentation
  • Adhered to the hospital and department policies and procedures including HIPAA patient confidentiality requirements.
  • Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
  • Control Safety and Security for customers through HIPAA regulation training and certification.
  • Assisted patients while maintaining HIPAA confidentiality in order to receive medical attention.
  • Documented, reported and maintained result records while following mandatory HIPAA regulations.
  • Provided sensitive information to plan participants in compliance with HIPAA regulations.
  • Followed facility policies and procedures regarding HIPAA guidelines and safety rules.
  • Protected patient confidentiality by complying with HIPAA guidelines.
  • Followed HIPAA regulations and respected confidentiality of information.
  • Followed all government agencies requirements including HIPAA.
  • Maintained patient confidentiality and followed HIPAA Guidelines.
  • Acquired necessary understanding of HIPAA regulations.
  • Maintained accuracy and followed HIPAA directives.
  • Maintained confidentiality according to HIPAA guidelines.
  • Maintain confidentiality as required by HIPAA (Health Information Portability and Accountability Act) and PHI (Personal Health Information).

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30. Product Knowledge

low Demand
Here's how Product Knowledge is used in Service Representative jobs:
  • Specialized in customer service and product knowledge, handled customer complaints and ensured customer loyalty by providing exceptional customer service.
  • Used thorough product knowledge and excellent customer service to generate additional revenues and up-sell product specials and additional products.
  • Received advancement to Senior Service Representative position by consistently delivering superior customer service and showing advanced product knowledge.
  • Updated customer information, credited customers, and explained product knowledge and services improving quoted customer service expectations.
  • Utilize product knowledge; selling strategies/techniques and problem solving skills to successfully overcome customer concerns and/or objections.
  • Supported agents and internal customers by developing job aids/desk procedures/processes to reinforce product knowledge and enrollment procedures.
  • Collaborated daily with Engineering and Marketing in product knowledge and resolved internal and external customer inquiries.
  • Maximized up sell opportunities by providing customers with product knowledge regarding new products and materials.
  • Administered educational programs to clinicians and provided educational tools for facilities to increase product knowledge.
  • Provided timely and accurate information to incoming customer order status and product knowledge requests.
  • Maintained detailed product knowledge for numerous accounts providing customer service via Internet based applications.
  • Participated in Brocade sales training and conferences to increase product knowledge and productivity.
  • Participated in advanced training sessions and conferences to increase product knowledge and productivity.
  • Utilized extensive product knowledge to ascertain effective and sustainable solutions to customer needs.
  • Provided training to new representatives related to product knowledge and communications with clients.
  • Received numerous customer accolades for professionalism, product knowledge and problem resolution skills.
  • Enhanced client's product knowledge by ensuring utilization of appropriate processing procedures.
  • Trained extensively with Manufacturers product to ensure high levels of product knowledge.
  • Communicated marketing, service product knowledge, and information to our customers
  • Maintained product knowledge to deliver high quality solutions to diverse customers.

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31. Account Maintenance

low Demand
Here's how Account Maintenance is used in Service Representative jobs:
  • Performed account maintenance including: processing credit applications and investigating declined credit applications and provided conflict resolution for unsatisfied customers.
  • Perform account maintenance such as updating the shareholders financial dealer firm and registered representatives in authority of the account.
  • Complied with regulatory requirements and account maintenance, in order to eliminate and minimize capital charge exposure daily.
  • Perform account maintenance duties utilizing SunTrust mainframe or client/server system or by filling out appropriate documentation.
  • Processed a variety of banking transactions accurately, balanced cash drawer and performed customer account maintenance.
  • Perform various franchisee service functions including customer account maintenance, insurance administration and stock return program.
  • Performed account maintenance daily and verified endorsements on large dollar checks to notify customers of discrepancies.
  • Provided client account maintenance utilizing several industry-specific software applications in a highly competitive and confidential industry
  • Performed general account maintenance and resolved complex customer billing issues, providing follow-up as needed.
  • Awarded certificate for Superior Customer Service, account maintenance and implementing initiatives to increase production.
  • Develop customer relationships regarding customer satisfaction, growth and account maintenance that includes troubleshooting.
  • Processed financial adjustments, initial online billing disputes, and performed cardholder account maintenance.
  • Provided support to various managers and departments to ensure account maintenance and continuity.
  • Maintained contract filing system and completed miscellaneous research and account maintenance projects.
  • Provide world-class service through extensive knowledge of account maintenance and unquestionable integrity.
  • Provide telephonic account maintenance, calendar scheduling, and liaison communication.
  • Perform account maintenance including address/phone/email changes and establish additional security features.
  • Performed required account maintenance and provided support during various company transitions.
  • Performed ticket account maintenance and service projects to enhance customer satisfaction.
  • Identified and resolved concerns including balancing errors and general account maintenance.

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32. Customer Information

low Demand
Here's how Customer Information is used in Service Representative jobs:
  • Accessed multiple databases, retrieved and interpreted information and imputed customer information on the computer while speaking with customers.
  • Demonstrated a high level of professionalism and confidentiality regarding customer information and in dealing with the customer's concerns.
  • Negotiated service order requests from customers, and accurately entered customer information while communicating with customers by telephone.
  • Call center environment where incoming calls were handled regarding insurance claims and providing customer information regarding client accounts.
  • Review customer information in accordance with established credit criteria, to recommend credit decisions and product options.
  • Listened effectively; using probing skills to obtain relevant customer information and quickly establish customer relationships.
  • Enter all customer information into company database, updating information to ensure that information is current.
  • Received, handled and stored private customer information while maintaining confidentiality of private and sensitive information.
  • Collected customer information, created new orders and scheduled installation appointments to exceed customer satisfaction goals.
  • Research and resolve transition data failures and maintain data integrity across multiple customer information systems.
  • Collected customer information and input date into data system, ensuring confidentiality at all times.
  • Respond to basic customer inquiries by verifying customer information before releasing balance and transaction information.
  • Processed and maintained benefit adjustments and crafted reports by collecting and analyzing customer information.
  • Developed class materials for HOGAN based Customer Information System Overview and Programming Development class.
  • Obtain all necessary customer information is accurately captured and entered to make a reservation.
  • Provided customer information and Coordinated with local transit providers to ensure coordination of services.
  • Provided high level customer service while increasing revenue and protecting customer information and data.
  • Entered sensitive customer information into the Go Direct system for direct deposit enrollment.
  • Ensured ongoing discretion with confidential customer information in alignment with company standards.
  • Maintained discretion with confidential customer information, in alignment with company policies.

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33. Medicaid

low Demand
Here's how Medicaid is used in Service Representative jobs:
  • Provided program information and eligibility requirements, conducted phone applications and verified eligibility for Compass and or the Georgia Medicaid program.
  • Experienced in Medicare Set-Asides from initial analysis and procedure to Center for Medicare/Medicaid Service (CMS) submission for determination.
  • Managed disabled veterans and dependents outreach program to determine if Medicaid participants qualified for Dept of Veterans Affairs benefits.
  • Exported to the State of Illinois daily and assisting in billing and insurance verification of Medicare/Medicaid and commercial insurance.
  • Referred individuals to other government agencies and community resources including Medicaid, Veteran's Administration, and Community Action.
  • Analyzed commercial insurance, Medicare and Medicaid remittances to ensure accurate reimbursement was received and denials had been resolved.
  • Contacted congressional liaisons within various national agencies including Centers for Medicare and Medicaid Service on behalf of constituents.
  • Saved costs by negotiating physician, large practice and ancillary, and hospital organizations at Medicare/Medicaid allowable rates.
  • Work in coordination with Medicaid Eligibility Program Representatives, to identify patients without insurance and provide appropriate assistance.
  • Provided customer service and problem resolution to Social Security, Supplemental Security Income, Medicare and Medicaid beneficiaries.
  • Updated patient information and claim status/resolutions for members of multiple insurance carriers including Medicare and Medicaid.
  • Utilized appropriate reference materials to provide Medicaid clients accurate benefit coverage or new benefit changes.
  • Assisted with verification of eligibility and verification of insurance coverage for Medicaid and Medicare members.
  • Obtained current financial status and established fees for services, including Medicaid and insurance eligibility.
  • Process Medicaid public transportation reimbursement claims through Public Transportation Automated Reimbursement System (PTAR).
  • Offer self-pay and financial assistance options for services including state/federal assistance programs (Medicaid)
  • Perform face-to-face sessions with Medicaid consumes in making an educated decision regarding managed care.
  • Provided guidance and coverage information to Medicaid patients and those with intellectual developmental disabilities.
  • Verify patient eligibility for Medicaid and process application for those who qualify.
  • Collected data for insurance authorization overrides and submitted to Medicaid for processing,

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34. Customer Calls

low Demand
Here's how Customer Calls is used in Service Representative jobs:
  • Received in-bound customer calls and provided excellent customer service Implemented proper sales techniques to inform customers of current products and services
  • Provided detailed feedback and suggestions to management regarding drivers behind customer calls as well as process and training modifications.
  • Answered inbound customer calls and electronic messages, and provided account information while simultaneously processing unsolicited equity trades.
  • Managed a high volume of customer calls effectively and efficiently in a fast-paced call center environment.
  • Defuse irate customer calls and refer select customers to customer conflict resolution department.
  • Provided quality customer service and efficient operations support for all customer calls.
  • Assisted general customer support staff by resolving difficult and escalated customer calls.
  • Gathered, verified required customer information Answered constant flow of customer calls
  • Managed effectively and efficiently high-volume of inbound customer calls.
  • Managed customer calls effectively and efficiently call center environment.
  • Provide documented methods of tracking all customer calls and resolutions
  • Experienced in customer and inter-department live chat interface, customer calls, as well as various software programs and complex systems.
  • Recognized by management to outperform other teammates, in regard to number of inbound customer calls managed on a daily basis.
  • Answered customer calls, performed consultative selling, resolved customer concerns and issues, issued tickets, and provided computer operations.
  • Resolved all aspects of customer inquiries and escalated customer calls by troubleshooting and seeking resolutions on average of 100+ calls daily.
  • Offered great, friendly and efficient customer service by responding quickly to customer calls, needs while supervising 5+ cashiers.
  • Trained and mentored new team members, coached on customer service best practices, and handled all escalated customer calls.
  • TOP Producer and ACT system * Initiated customer calls, prospected new business opportunities, and generated leads and referrals.
  • Handled escalated and unresolved customer calls from less experienced bankers and provided them with feedback and coaching for improvement.
  • Handled customer calls and transactions, assisting walk-in customers, resolving billing issues and documenting and running business reports.

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35. Client Inquiries

low Demand
Here's how Client Inquiries is used in Service Representative jobs:
  • Reviewed customer satisfaction surveys and logged responses for Subaru of America representatives; scheduled service appointments and responded to client inquiries.
  • Researched with appropriate departments to resolve client inquiries and collaborated with necessary internal and external contacts to provide requested information.
  • Accessed and reviewed account information via computer application and reference materials to help with processing and resolving client inquiries.
  • Supported debt collection activities including processing client inquiries using a computerized application system to access account information and materials.
  • Addressed client inquiries related to veterinary services and products, researching and consulting with veterinarians as necessary.
  • Responded to client inquiries, troubleshot and resolved account discrepancies and executed adjustments as deemed necessary.
  • Managed client inquiries, directed solutions for service challenges and implemented procedures to increase customer satisfaction.
  • Researched and responded to individual and institutional client inquiries by telephone, email and written correspondence.
  • Reviewed, interpreted and developed solutions and recommendations for unusual or difficult client inquiries.
  • Contributed to client relationship maintenance, responded to client inquiries/pro-actively anticipate clients' needs.
  • Provided shareholder support by answering client inquiries via written and oral communication.
  • Handled client inquiries/transfers, retail brokerage/bank account service, and credit/debit card issues
  • Assisted other associates with more complex internal/external customer and client inquiries.
  • Respond to internal and external client inquiries relevant to property preservation.
  • Researched internal and external client inquiries and ensure resolution with satisfaction.
  • Resolved client inquiries related to database applications through technical support.
  • Responded via telephone/email to client inquiries concerning their portfolios.
  • Responded to all vendor/client inquiries thoroughly and professionally.
  • Handled all client inquiries regarding Medical/Vision/Dental/Cobra/Flex plans.
  • Handled client inquiries regarding contract provisions, account balances, transfer of values, allocation changes, and personal data changes.

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36. External Customers

low Demand
Here's how External Customers is used in Service Representative jobs:
  • Exemplified the second-to-none customer service delivery for which American Funds is nationally renowned in all interactions with internal and external customers.
  • Provide guidance and technical direction and service internal and external customers while assuring proper compliance with WMFS/department policy and procedures.
  • Placed direct orders, drop ship and remote enhanced delivery orders, and communicated effectively with internal and external customers.
  • Interact with various departments using cross-functional communication with relevant information sources to address the needs of internal and external customers.
  • Communicated with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transaction.
  • Identified and assisted in resolution of operational issues to ensure high quality service to both internal and external customers.
  • Managed service inquiries based on banking regulations and guidelines associated with USAA banking products for internal and external customers.
  • Responded to general inquiries and present exemplary customer service to internal and external customers via electronic and/or telephone correspondence.
  • Liaised with information technology group to document system issues and provide fast resolution to internal and external customers.
  • Promote, ensure & improve customer service to internal/external customers by providing extraordinary customer relations & quality service.
  • Resolved quality control issues by successfully interacting with internal and external customers adhering to quality control procedures.
  • Project Management - Successfully initiating/creating product database for department to improve knowledge-sharing between internal and external customers.
  • Provided effective customer service for external customers by utilizing in-depth knowledge of company products and services.
  • Supported and provided information to all internal and external customers in a professional and courteous manner.
  • Maintain professional, positive relationships with internal/external customers by exercising tact, diplomacy, and cooperation.
  • Provide specialized information, explanation and assistance regarding the TRICARE benefits with internal and external customers.
  • Performed research and pulled financial documents for internal and external customers regarding account problems and discrepancies.
  • Provided interpretation and explanation of product pricing to internal and external customers requiring this information.
  • Call external customers to educate and provide safety-related information and resources through virtual survey reports.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.

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37. Client Issues

low Demand
Here's how Client Issues is used in Service Representative jobs:
  • Identify new sales opportunities internally and externally Provide excellent customer service and resolve client issues.
  • Researched and resolved client issues, prepared asset-related reports, and implemented portfolio asset allocations.
  • Provided quality customer support by resolving client issues, positioning financial services and providing investment guidance
  • Communicated concerns appropriately Worked collaboratively with peers, providing assistance to help resolve client issues.
  • Assumed ownership and responsibility for client issues through effective problem resolution and process updates.
  • Maintained client issues within designated service level agreements while consistently meeting client expectations.
  • Resolved client issues regarding billing disputes, negotiated adjustments and corrected database system.
  • Resolved client issues through research and decision-making thereby providing exceptional customer satisfaction.
  • Identified key client issues that required research/investigation in order to prevent escalations.
  • Communicated customer suggestions for enhancements and developed material for troubleshooting client issues.
  • Researched difficult client issues while maintaining professionalism and outstanding customer care.
  • Monitored client issues and recommended appropriate solutions.
  • Singled out for exceeding the needs of the customer service relationship by probing for clarity and personally handling the client issues.
  • Provided guidance to client issues regarding their orders, promising a timely and satisfactory resolution ensuring their needs would be met.
  • Participated on multiple concurrent projects as a point of contact in creating support documents with outlined strategies for resolving client issues.
  • Personalized my calls and focused on first call resolution by asking open ended questions to assist me in handling client issues.
  • Coordinated with clients, back office, and internal business partners to ensure accuracy when resolving client issues regarding monetary movement.
  • Resolved a variety of client issues through assessment, troubleshooting, resolution and follow up in a timely and professional manner.
  • Handled complex incoming support calls and emails by troubleshooting client issues and providing solutions, which resulted in improved client relationships.
  • Used my problem-solving acumen to respond to customer/client issues regarding services, products, billing, equipment, claims, etc.

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38. HR

low Demand
Here's how HR is used in Service Representative jobs:
  • Provided quality customer service through quarterly client visits and dedication to timely follow-up on service issues.
  • Maintained accurate entries through excel spreadsheets of conversion data and submitted quarterly reports to management.
  • Assisted Hertz renters with mechanical/operational issues involving rental vehicles through in-bound customer support.
  • Facilitate Affiliate advertising and marketing initiatives utilizing Christie's exclusive branding programs.
  • Exceeded sales objectives through professional selling strategy and advanced product knowledge.
  • Exhibit effective follow through and ownership in every customer interaction.
  • Developed and maintained relationships with local businesses through active networking.
  • Maintained excellent customer service through Hertz Quality Assurance directives.
  • Operated the drive-through window and sales register quickly and efficiently
  • Performed editorial tasks when communicating through email and messages.
  • Assist beneficiaries throughout process of distribution of benefits.
  • Project a professional company image through phone interaction.
  • Contributed to decreasing errors generated through order writing.
  • Obtained additional sales through client management interaction.
  • Minimized chemical addition downtime through pump maintenance
  • Trained in several areas throughout the hospital including: Shock Trauma, Same Day Surgery, and the Pediatric Emergency Room.
  • Assisted the branch in achieving total loan growth goal for the office through servicing the existing clients and identifying new clients.
  • Provide the California Highway Patrol with assistance involving auto accidents, and life threatening situations where a service contractor is necessary.
  • Followed through, until resolved, on issues for clients, advising them on regular basis of status through outbound calling.
  • Demonstrated the ability to identify, assess, respond to, and escalate risks or potential risks encountered through day-to-day activities.

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39. Scheduling Appointments

low Demand
Here's how Scheduling Appointments is used in Service Representative jobs:
  • Corresponded daily with builders and homeowners for scheduling appointments, service start-ups and miscellaneous customer correspondence for the service department.
  • Facilitated patient care, scheduling appointments and submitting prescription refill requests.
  • Assist Military Treatment Facility member with scheduling appointments.
  • Act as phone operator for the entire hospital by directing calls, scheduling appointments, answering general inquiries from the public.
  • Maintained confidentiality while retrieving client tax returns, reviewing refund updates and scheduling appointments using H&R Block systems.
  • Assist in scheduling appointments with clients and potential clients to assist in initial applications and necessary paperwork for claims.
  • Manage patient charts such as discharge, admission, and personal information forms.updating patient information, and scheduling appointments.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and scheduling appointments.
  • Assist customer with requests ranging from scheduling appointments to billing and the sales of additional or bundled services.
  • Performed light office duties of answering the phones, scheduling appointments and taking payments for services rendered.
  • Provide support for five Technicians, scheduling appointments pertaining to fire protection equipment and or service agreements.
  • Accommodated and coordinated our patient s appointment requests, canceling, or rescheduling appointments for the department.
  • Handle customer inquiries, commendations, complaints, reports, phone orders, troubleshooting and scheduling appointments.
  • Front Office experience, assisting with clients by greeting, scheduling appointments, and taking phone calls.
  • Take on additional duties such as assisting other departments in preparing outgoing mail and scheduling appointments.
  • Conduct orientation with customers before starting work with a client.-Assist with scheduling appointments for manager meetings.
  • Performed general clerical duties including meeting with clients, scheduling appointments, faxing and mailing invoices.
  • Provided support with setting up new clients, scheduling appointments, client retention and cold calling.
  • Answered telephones, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Assisted members in scheduling appointments with their primary care doctors as well as specialty care doctors.

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40. Powerpoint

low Demand
Here's how Powerpoint is used in Service Representative jobs:
  • Supported Human Resource Generalist with on-boarding processes by speaking on Diversity Council and administering PowerPoint presentation.
  • Generate PowerPoint Presentations utilized to instruct companies on improving their communications for a Public Speaking Company.
  • Developed process and training documents, including PowerPoint presentations and presented them to senior management.
  • Tailored PowerPoint presentations to specific retailers, and conducted business- to- business sales calls.
  • Presented reports and various presentations to teams and members of management using PowerPoint presentations.
  • Delivered instructional techniques and training modules via online demonstrations and PowerPoint presentations.
  • Created reports and PowerPoint presentations from data collected on consumers and competitors.
  • Developed PowerPoint presentations and training materials for Technical Information Systems Department.
  • Educated consumers on managed care plans through PowerPoint presentations.
  • Compile reports on customer satisfaction and generate PowerPoint presentations.
  • Create and deliver PowerPoint presentations for department meetings.
  • Produced and generated existing presentations using Microsoft PowerPoint.
  • Created and/or modify PowerPoint presentations to applicable audiences.
  • Frequent PowerPoint presentations representing gathered statistical data.
  • Created/presented PowerPoint breakdowns to facilities department.
  • Created customized PowerPoint proposals and presentations.
  • Used Microsoft PowerPoint for presentations.
  • Created PowerPoint training seminars weekly.
  • Use of Microsoft Office, Outlook, Excel, PowerPoint, OPUS and serving as manager on duty as needed.
  • Created SOP's, job aides and PowerPoint presentations which I presented in department meetings as well as individualized training.

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41. Hippa

low Demand
Here's how Hippa is used in Service Representative jobs:
  • Initiated follow-up calls to customers and maintained confidentiality and security of information, as expected under HIPPA security compliance.
  • Maintained patient confidentiality as per HIPPA guidelines and ability to work in fast pace continually changing environment.
  • Practiced all HIPPA information and ensured all security information was answered before giving information on benefits.
  • Demonstrate strong customer service and communication skills and adhere to HIPPA and patient confidentiality requirements.
  • Provided laboratory results, messaging between doctors/patients, HIPPA Certification, verification, and usage.
  • Maintained HIPPA privacy practices and medicare specifications to ensure patients received medications without delay.
  • Verified that patient authorizations/requests for medical records were HIPPA compliant and completed appropriately.
  • Answered Cobra questions/concerns and mailed out HIPPA certificates and documentation regarding plan benefits.
  • Obtained and updated patient medical insurance information via phone following HIPPA regulations.
  • Maintained customer confidence and protects operations by keeping information confidential with HIPPA.
  • Maintained confidentiality of proprietary information by following all compliance and HIPPA guidelines.
  • Validate requests and authorizations for release of information according to HIPPA guidelines.
  • Maintained confidentiality and security of personal and state information within HIPPA guidelines.
  • Validate requests and authorizations according to established procedures and HIPPA guidelines.
  • Handled personal information appropriately in compliance with HIPPA laws and guidelines
  • Maintain confidentiality and safeguard protected health information based on HIPPA.
  • Contributed substantially to successful departmental accreditation and HIPPA compliance reviews.
  • Verified consumer's personal information according to HIPPA guidelines.
  • Handled important and personal patient information according HIPPA standards.
  • Verified HIPPA compliance for release of information authorizations.

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42. Customer Base

low Demand
Here's how Customer Base is used in Service Representative jobs:
  • Visited customer base on a cyclic rotation, maintaining multiple million-dollar accounts and generating new business with approximately many new facilities.
  • Contributed to fee-income sales and customer satisfaction goals via one-on-one interaction with prospective and established customer base.
  • Promoted into the Wisconsin territory to support strong existing customer base and develop new business opportunities.
  • Recognized for delivering quality service and developing a loyal customer base resulting in impressive sales.
  • Supported a diverse customer base, gathered critical information to determine nature of emergency.
  • Maintained profitability in an increasingly commodity-oriented customer base by differentiating perceived product and service.
  • Delivered facilities service products along an established route to an existing customer base.
  • Maintained positive business relationships resulting in 3-5 year contract renewals with customer base.
  • Developed loyal customer base and increased sales volume through personal attention to customer
  • Facilitate price negotiations with area managers on behalf of business customer base.
  • Provide excellent customer service and benefit information to a growing customer base.
  • Assisted various departments in establishing customer base/sale territories to generate revenue monthly.
  • Controlled inventory and ensured quality products were delivered to customer base.
  • Generate interest from current customer base and prospects for continuing education.
  • Maintained existing customer base and provided technical support and training.
  • Performed Customer Service on a national level to entire customer base
  • Established great customer base while providing excellent customer service.
  • Maintain customer base and ensure overall customer satisfaction.
  • Manage an assigned residence customer base communication needs.
  • Provided customer based solutions regarding credit card services.

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43. Client Information

low Demand
Here's how Client Information is used in Service Representative jobs:
  • Gathered, maintained and updated client information and followed up with customers to ensure complete satisfaction using Remedy Tracking System.
  • Keep sensitive customer or company information confidential; collect date and accurately enter client information into various computer programs.
  • Provided customer service which included recording client information; customer service requests and processing policy information.
  • Protect confidentiality of client information by making sure all documents containing confidential information are secured.
  • Provided data entry related to orders, statistical information and updated client information.
  • Entered important client information and communicated effectively with business owner about client updates.
  • Rendered outstanding and empathetic customer service coupled with data entry of client information.
  • Handle confidential and/or sensitive information such as billing statements and client information.
  • Verified client information and represented the group professionally demonstrating strong business acumen.
  • Input client information into company database, reception and customer service duties
  • Developed an accurate and efficient file system for retrieving client information.
  • Retrieved and updated client information in alphabetical and numerical arrangements.
  • Maintained database with sensitive client information compliant with HIPAA regulations.
  • Performed proper procedures outlined for discrete and sensitive client information.
  • Investigated and verified and client information concerning credit report issues.
  • Consulted pharmaceutical representatives and doctors to request missing client information.
  • Maintained updated client information utilizing data entry and authorized payments.
  • Resolved and updated client information for continuation of benefits.
  • Prepared monthly reports by collecting and analyzing client information.
  • Adhered to regulatory compliance while handling confident client information.

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44. Patient Care

low Demand
Here's how Patient Care is used in Service Representative jobs:
  • Rectified contract price discrepancies withholding procurement of goods essential to patient care in collaboration with purchasing and accounts payable departments.
  • Worked closely with immediate supervisor and radiology manager to deliver exceptional patient care and exemplary customer service.
  • Developed new billing procedures, which resulted in additional charge capture/revenue generation for significant patient care areas.
  • Provided exceptional patient care using the AIDET communication model with respectful, dedicated customer service beyond expectations.
  • Developed experience with direct patient care Mastered time management skills Assessed and met patient nutritional needs
  • Provided communication support for doctors with referring Veterinarians and/or clients regarding patient care.
  • Provided excellent customer/patient care with attention to detail and empathy towards the customer/patients.
  • Assure correct billing information and minimize reimbursement risk associated with patient care.
  • Contacted different departments in hospital to help facilitate patient care efficiency.
  • Responded to client communications regarding customer service and patient care.
  • Coordinated and managed patient placements on inpatient care units.
  • Collaborated with provider networks, Arizona s Regional Behavioral Health Authorities, clinics and other community resources for continued patient care.
  • Assist nursing staff in providing direct patient care from the admission process through patient transfer and discharge within Emergency Services.
  • Talk with customers by phone and interact with clients to ensure that the lab has info needed for patient care.
  • Act as a liaison and solution resource for patient and visitors to facilitate effective service delivery and patient care.
  • Scheduled through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care was delivered.
  • Meet with the administrative staff, physicians and nurses from different departments regarding process improvement in patient care.
  • Conducted daily staff meetings to ensure communication between clients and clinical staff displayed qualities of excellent patient care.
  • Release of Information (ROI) Processes incoming medical record requests from physicians for continuation of patient care.
  • Act as a liaison between patients, doctors, nurses and patient families to ensure proper patient care.

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45. Financial Advisor

low Demand
Here's how Financial Advisor is used in Service Representative jobs:
  • Monitored high net worth financial advisory and institutional accounts for trade clearance, accurate performance reporting and documentation.
  • Worked in Special Accounts Group, marketing a Financial Advisory team.
  • Developed, designed, wrote and edited a quarterly newsletter distributed to over 3,000 financial advisors communicating related business issues.
  • Educate shareholders and financial advisors on American Funds services and provide subject matter expertise on the ever-changing financial industry policies.
  • Delivered customer service by resolving account problems, answering inquiries, and discussing market fluctuations with customers and financial advisors.
  • Provided customer service to both financial advisors and branch support to inquiries surrounding the Mandatory and Voluntary corporate actions.
  • Serviced dedicated branch offices; answered various operational questions and resolved issues from financial advisors and their assistants.
  • Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and financial advisor instructions.
  • Provided presentation support for financial advisors that included creation of sales illustrations and coordination of appropriate supporting literature.
  • Conducted account maintenance based on information provided by shareholders, financial advisors, or third party administrators.
  • Handled heavy call volume weathering issues and processing trade requests from individual shareholders and financial advisors worldwide.
  • Provided Shareholders and retail Brokers/Financial Advisors with Retirement Plan and retail account information and executed any transactions requested
  • Served as primary contact for service-related activities for account holders and/or financial advisors affiliated with them.
  • Commended by financial advisor for efficient service and problem resolution that avoided potential adverse client impact.
  • Received recognition from investment team for providing quality referrals for mortgages and investments to financial advisors.
  • Provided superior client satisfaction and administrative support to top producing Financial Advisor in a fast-paced environment.
  • Provided excellent customer service and assistance to financial advisor regarding correct completion of various brokerage applications.
  • Received approximately 60-70 inbound calls daily from shareholders and financial advisors requesting mutual fund account information.
  • Provided client service and operational support to over 50 broker dealers and affiliated financial advisors.
  • Provided back office customer support to financial advisors, customers with investment and retirement products.

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46. Accurate Information

low Demand
Here's how Accurate Information is used in Service Representative jobs:
  • Obtain, document and verify accurate information used to process Social Security and SSI claims while explaining benefits and eligibility requirements.
  • Provided timely and accurate information regarding employee benefit plans to 401k participants though phone or written interaction.
  • Encouraged responsible decision making of the student by conveying accurate information about the institution and educational experience.
  • Provided accurate information and resolved disputes regarding all Individual Life products in a timely and professional manner.
  • Submitted quarterly departmental budgets to ensure accurate information is in place within companies accounting procedures and guidelines.
  • Assist customers through authentication process to assure accurate information is provided which is necessary to pass.
  • Leverage multiple systems and resources simultaneously in order to provide accurate information and excellent customer service.
  • Retained and increased current client base with timely, accurate information regarding products and regulations.
  • Provide accurate information, assistance and education to the public regarding licensing procedures and policies.
  • Transferred calls to Emergency Service dispatchers and Police Dispatchers and provided them with accurate information.
  • Collaborate between nursing home staff/physicians to coordinate accurate information of nursing home draws patients.
  • Assisted attorneys gather complete and accurate information regarding any type of personal injury case.
  • Worked in conjunction with all departments to deliver accurate information to maintain customer satisfaction.
  • Provided timely accurate information regarding products and service offered by Wilmington Trust Company.
  • Provided prompt resolution to student and visitor inquiries giving appropriate and accurate information.
  • Handled inbound/outbound phone calls utilizing strong problem solving skills to convey accurate information.
  • Demonstrated in-depth understanding of diverse product line and gathered accurate information from customers.
  • Provided current and accurate information to customers by utilizing knowledge of internal systems.
  • Provided accurate information to the customer and educated them on their prescription drugs/benefits.
  • Respond to status inquiries providing accurate information located in internal, on-line systems.

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47. Bank Products

low Demand
Here's how Bank Products is used in Service Representative jobs:
  • Participated in branch meeting to enhance knowledge of sales initiatives/processes, bank products, and exceptional customer service delivery.
  • Engage in proactive sales and customer service activities including teller transactions, cross-selling bank products and developing referral opportunities.
  • Expanded and strengthened account relationships, actively cross-sold bank products/services consistent with sales emphasis.
  • Promoted bank products through cross-selling through face-to-face, telephone and e-mail communications.
  • Assessed customer needs/requirements and recommended appropriate bank products.
  • Provided a complete range of client services at the Bank, including opening new accounts explaining available Bank products and service.
  • Informed customers of bank products, referred the public to designated personnel, handled busy phone and provided account status data.
  • Marketed all bank products to new and existing customers, utilizing bank products, and speaking with them about their accounts.
  • Provided excellent customer service to bank customers while answering questions accurately, selling bank products, and resolving customer issues.
  • Utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products.
  • Achieve quota for loans, new bank accounts, other bank products referrals and cross-selling product with other bank subsidiaries.
  • Cross selling bank products, selling money orders, Cashier's checks, loan payments, deposits, withdrawals.
  • Performed all types of maintenance and helped guide clients on choosing the correct bank products and services for them.
  • Provide services for clients such as: sell bank products as needed, perform wires, and balance checkbooks.
  • Provide excellent client service by recognizing cross-sell opportunities and maintaining a working knowledge of bank products and services.
  • Provided customer service support for checking/savings accounts, CD's, IRA's, and other bank products.
  • Opened transaction accounts, provided sales support, identified customer's specific financial needs and cross-sold bank products.
  • Review customer s accounts and conduct phone calls to recommend bank products and build a stronger relationship.
  • Promoted the sale of bank products and services available to customers; consistently achieved bank referral goals.
  • Referred customers for additional bank products and services while promoting a team concept to achieve branch goals.

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48. Customer Interactions

low Demand
Here's how Customer Interactions is used in Service Representative jobs:
  • Managed daily updated information of customer interactions regarding detailed inquiries, transactions, comments and complaints in company database.
  • Engage in meaningful customer interactions by utilizing acquired knowledge and relevant information to provide a more valuable customer experience.
  • Formed a variety of customer interactions, participated in proactive sales and service activities and identified referral opportunities.
  • Trained new employees via live monitoring of customer interactions, reviewing recorded calls and providing one-on-one personalized feedback.
  • Collected data and performed correlation and trend studies on customer interactions to identify customer segments.
  • Entered data related to customer interactions into the Interface system for anonymous reporting purposes.
  • Maintain complete and accurate documentation of all customer interactions with in house computer software.
  • Perform accurate and timely data entry to maintain documentation related to customer interactions.
  • Ensured proper security procedures followed on all e-commerce customer interactions.
  • Provided world-class safety and emergency services through direct customer interactions.
  • Record customer interactions by documenting details of inquiries and grievances.
  • Leveraged consultative sales methods during customer interactions.
  • Process a variety of customer interactions.
  • Establish, manage, and serve accounts supplying uniforms and other business products, keep records of customer interactions and transactions.
  • Keep records of customer interactions, recording details of inquiries, complaints and comments, as well as actions taken.
  • Train and educate new trainees on how to implement the website, customer interactions, business building, and policies.
  • Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness.
  • Demonstrate excellent organization skills by recording customer interactions or transactions, details of inquiries, complaints, or comments.
  • Maintained accurate records of customer interactions and transactions, inquiry data, complaints, comments and actions taken.
  • Record customer interactions, details of inquiries, complaints, as well as log actions in the system.

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49. Customer Questions

low Demand
Here's how Customer Questions is used in Service Representative jobs:
  • Answered customer questions and investigated and corrects errors, following customer and establishment records, and using calculator or computer.
  • Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Answered customer questions and investigated and corrected errors following member and credit union records.
  • Served as a TRICARE Representative that responded to customer questions on insurance/claims/benefits related issues.
  • Address customer questions and concerns and provide information relating to digital phone/high speed internet.
  • Provided outstanding customer service, reconciled financial issues and resolved customer questions.
  • Answered customer questions, resolved issues, and ensured maximum customer retention
  • Answered customer questions, approved transactions and resolved customer service problems.
  • Responded to customer questions regarding account, delivering extraordinary customer care.
  • Resolve customer questions and concerns by communicating effectively customer and management.
  • Delivered exceptional customer service, resolving customer questions and concerns.
  • Provided customer service satisfaction, resolved and addressed customer questions.
  • Answered customer questions regarding status or feasibility of job requests.
  • Researched customer questions and provided resolutions to customer problems.
  • Answered customer questions regarding mortgage accounts and corrected records.
  • Assist management with agents, customer questions dealing membership/billing/claims.
  • Processed external customer requests and answered customer questions;.
  • Answered customer questions concerning divestiture and stock options.
  • Answered customer questions about product availability and pricing.
  • Resolved customer questions regarding benefits and procedures.

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50. Office Supplies

low Demand
Here's how Office Supplies is used in Service Representative jobs:
  • Operated various office equipment, maintained inventory of office supplies, coordinated package delivery and shipping, sorted incoming/out-going mail.
  • Manage all office supplies and TRICARE educational materials through inventory information management system.
  • Ensured accurate and efficient management of inventory control maintaining inventory of office supplies.
  • Monitored inventory levels of office supplies and placed orders as necessary.
  • Assisted pharmacist in ordering pharmaceutical office supplies and prescription medications.
  • Coordinated emergency shipments *Purchased and inventoried all office supplies.
  • Monitored and purchased necessary office supplies.
  • Monitor the bays for overall tidiness and upkeep, as well as maintain office supplies for client and talent use.
  • Generate quotes for customers from vendors (Industries include janitorial, lighting, signage, office supplies, etc.)
  • Delivered office supplies and equipment, using a 16-foot and 24-foot bed delivery trucks, covering a 100 mile radius.
  • Distributed office supplies, fax transmissions, mail, and packages to company personnel and/or designated drop - off points.
  • Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
  • Ordered inner office supplies, and involved with professional team evaluating staff meetings of maintaining the best patient care service.
  • Ordered office supplies, maintained time and attendance for all staff, completed bi-weekly time cards and reports for Director.
  • Provide customer service over the phone by providing with pricing inquiries on shipping charges, services and general office supplies.
  • Performed general office duties such as: maintaining records, creating fliers, bookkeeping work, and ordering office supplies.
  • Followed up on all patient, doctor, and dental assistant requests - Ordered and maintained office supplies.
  • Managed reception and lobby, multiple conference suites, office supplies, guest amenities and client gifts.
  • Maintained office supplies, coordinated conference room Audio/Visual set up, and assisted in new employee training.
  • Created spreadsheets in MS Excel to track and order: Office Supplies, Printers, and Toners.

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20 Most Common Skill for a Service Representative

Customer Service36.9%
Financial Transactions8.8%
Phone Calls8.3%
Data Entry5.7%
Credit Card Transactions3.8%
Client Relationships3.5%
Technical Support3.4%
Customer Accounts3.2%

Typical Skill-Sets Required For A Service Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
28.5%
28.5%
2
2
Financial Transactions
Financial Transactions
6.8%
6.8%
3
3
Phone Calls
Phone Calls
6.4%
6.4%
4
4
Data Entry
Data Entry
4.4%
4.4%
5
5
Credit Card Transactions
Credit Card Transactions
2.9%
2.9%
6
6
Client Relationships
Client Relationships
2.7%
2.7%
7
7
Technical Support
Technical Support
2.6%
2.6%
8
8
Customer Accounts
Customer Accounts
2.5%
2.5%
9
9
Client Service
Client Service
2.4%
2.4%
10
10
New Accounts
New Accounts
2.4%
2.4%
11
11
Internal Departments
Internal Departments
1.9%
1.9%
12
12
Outbound Calls
Outbound Calls
1.8%
1.8%
13
13
High Volume
High Volume
1.8%
1.8%
14
14
Billing Questions
Billing Questions
1.7%
1.7%
15
15
Computer System
Computer System
1.7%
1.7%
16
16
Insurance Companies
Insurance Companies
1.6%
1.6%
17
17
New Clients
New Clients
1.3%
1.3%
18
18
Troubleshoot
Troubleshoot
1.2%
1.2%
19
19
Customer Complaints
Customer Complaints
1.2%
1.2%
20
20
Sales Goals
Sales Goals
1.2%
1.2%
21
21
Front Desk
Front Desk
1.2%
1.2%
22
22
Medical Records
Medical Records
1.1%
1.1%
23
23
Veterans
Veterans
1.1%
1.1%
24
24
ATM
ATM
1%
1%
25
25
Sales Representatives
Sales Representatives
1%
1%
26
26
Special Projects
Special Projects
1%
1%
27
27
Telephone Calls
Telephone Calls
0.9%
0.9%
28
28
Problem Resolution
Problem Resolution
0.9%
0.9%
29
29
Hipaa
Hipaa
0.9%
0.9%
30
30
Product Knowledge
Product Knowledge
0.8%
0.8%
31
31
Account Maintenance
Account Maintenance
0.8%
0.8%
32
32
Customer Information
Customer Information
0.8%
0.8%
33
33
Medicaid
Medicaid
0.8%
0.8%
34
34
Customer Calls
Customer Calls
0.7%
0.7%
35
35
Client Inquiries
Client Inquiries
0.7%
0.7%
36
36
External Customers
External Customers
0.7%
0.7%
37
37
Client Issues
Client Issues
0.7%
0.7%
38
38
HR
HR
0.7%
0.7%
39
39
Scheduling Appointments
Scheduling Appointments
0.6%
0.6%
40
40
Powerpoint
Powerpoint
0.6%
0.6%
41
41
Hippa
Hippa
0.6%
0.6%
42
42
Customer Base
Customer Base
0.6%
0.6%
43
43
Client Information
Client Information
0.6%
0.6%
44
44
Patient Care
Patient Care
0.6%
0.6%
45
45
Financial Advisor
Financial Advisor
0.6%
0.6%
46
46
Accurate Information
Accurate Information
0.6%
0.6%
47
47
Bank Products
Bank Products
0.6%
0.6%
48
48
Customer Interactions
Customer Interactions
0.6%
0.6%
49
49
Customer Questions
Customer Questions
0.6%
0.6%
50
50
Office Supplies
Office Supplies
0.6%
0.6%

93,724 Service Representative Jobs

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