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  • Customer Service Representative - Johnson City, TN

    Advanced Call Center Technologies 4.1company rating

    Service representative job in Bristol, TN

    Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of our company-helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one. At ACT, you're not just starting a job-you're joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us. Why You'll Love Working at ACT Clear paths for advancement Flexible scheduling options Generous bonus opportunities Supportive supervisors and a positive, team-focused environment Employee Ownership Program - a company-paid, long-term benefit Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days Paid time off and paid holidays after 90 days Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card Benefits Medical, dental, and vision insurance Paid time off Employee ownership program On-site work environment Position Overview As a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals. Key Responsibilities Provide prompt, professional support to customers Listen actively, maintain confidentiality, and respond with courtesy Communicate clearly and effectively, even in challenging situations Document customer interactions while managing live conversations Maintain accuracy and high-quality standards in all work Meet productivity goals and manage time efficiently Demonstrate reliability with consistent attendance Follow management direction and take accountability for tasks Perform additional duties as assigned Minimum Qualifications Ability to pass a criminal background check Basic computer and data entry skills Previous call center or customer service experience preferred High school diploma or GED required ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
    $24k-29k yearly est. 2d ago
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  • Customer Sales & Service Rep

    DTS Fluid Power 3.6company rating

    Service representative job in Kingsport, TN

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Kingsport, TN. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Process customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed Driving and Delivering Material to Customers Requirements: 1+ year customer service or inside sales experience Strong attention to detail High school diploma or equivalent Must be able to lift up to 50 lbs. Valid driver's license & clean driving record (MVR) This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Come for the job. Stay for the career. Apply for immediate consideration! #LI-RB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $35k-48k yearly est. Auto-Apply 60d+ ago
  • Care Coordinator for Therapeutic Foster Care

    Clarvida

    Service representative job in Kingsport, TN

    at Clarvida - Tennessee The Care Coordinator I provides Clarvida approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes within the individual or family. ESSENTIAL DUTIES AND RESPONSIBILITIES Assessing clients on intake as needed, conducting community client visitation, transporting clients, completing on-call duties, and providing Clarvida approved therapeutic services to clients and families including but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Working with assigned clients' treatment team to create, personalize, and update all Treatment Plans and other necessary documentation, and assuring that plans are consistent with Clarvida policy, state licensing regulations, and COA accreditation requirements. Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients' care. Attending Supervision and Treatment Team meetings and making presentations on each assigned client as required. Supporting fellow team members to ensure the best outcomes for all Clarvida clients and families. Completing clinical documentation within established time frames and rectifying all deficits within the allotted time frame. Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL This position requires travel of approximately 25% of the time. REQUIRED EDUCATION AND/OR EXPERIENCE Bachelor's degree in a Human Service discipline from an accredited four-year college or university. 1 year of relevant experience in the Mental Health field. Sensitive to other cultures and socioeconomic levels. Has thorough knowledge of child development and behavior modification. PREFERRED EDUCATION AND EXPERIENCE • Minimum of one (1) to three (3) years' experience working with children/adolescents in a therapeutic, community-based treatment environment. CERTIFICATES, LICENSES, REGISTRATIONS • None required QUALIFICATIONS • Language Skills Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. • Mathematical Skills Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. • Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ADDITIONAL ELIGIBILITY QUALIFICATIONS Mentoring skills Ability to work flexible hours consistent with program needs Ability to work as team member Organizational skills Communication skills Ability to travel and work at multiple locations Perks of this role: Competitive pay of $19.86 per hour What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement Cellphone stipend If you're #readytowork we are #readytohire! *benefit option varies by State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.
    $19.9 hourly Auto-Apply 16d ago
  • Construction Management Representative

    Project Solutions Inc. 4.6company rating

    Service representative job in Spruce Pine, NC

    Job Description Salary Range: $80,000-$95,000 DOE Period of Performance: 11 months; exact dates are yet to be determined Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. is seeking a Construction Management Representative to join a National Park Service (NPS) project to support corridor repairs between Linville Falls (MP 316) and Mount Mitchell (MP 355) following Hurricane Helene. Parkway damage includes slides, pavement loss, guardrail and drainage failures, and widespread hazard trees and debris. Work covers multiple sites along the mainline and Linville River Spur. Scope includes reinforced soil slope repairs, deep patch work, culvert repair, steel-backed timber guardrail repair, ditch and drainage reconditioning, debris and hazard-tree removal, pavement reconstruction and patching, and related restoration tasks. This role is contingent upon award of project. Responsibilities and Duties: Provide technical assistance and support to CO during construction. Read, interpret and understand the construction contract plans and specifications. Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site. Document issues encountered and problems experienced with the construction contractor. Review contractor's baseline and progress schedules. Draft project related correspondence for NPS to review and issuance. Understand and document inspections with pictures and reports during and post construction as well as mock-up inspections. Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements. Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards. Deliver reports, reviews, evaluations, design work, etc. to CO. Review, analyze, and assist in preparing cost estimates. Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up. Required Education, Knowledge and Skills: Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field preferred . Minimum of five (5) years of relevant construction and/or engineering work experience demonstrating knowledge and experience in construction management. Direct experience with heavy civil, roadway, and slope restoration construction oversight. Proven knowledge of applicable NFPA, NPS, and building code standards. Strong communication and reporting skills, with a track record of timely c oordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred Experience working on federally funded projects or within historic and environmentally sensitive sites preferred Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit. Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions. Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms. Ability to interpret construction schedules and accurately assess and document project progress. Capable of reviewing and evaluating payment requests against completed work and contractual milestones. Relevant experience on projects involving similar scope of work. OSHA 30 construction safety training preferred . Written and verbal communication, problem-solving, and conflict resolution skills Strong computer and technology literacy to utilize PCs and mobile devices. Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized. Maintain a valid driver's license. Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects. Ability to walk or climb on a daily basis to observe contract performance. Must be able to physically operate a motor vehicle without danger to self or to others. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets Powered by JazzHR EJz8MEWeWC
    $80k-95k yearly 13d ago
  • Call Center Sales Representative

    Acttoday

    Service representative job in Blountville, TN

    Job Description Advanced Call Center Technologies is seeking Sales Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We offer: Opportunities to advance within Flexible schedules Tremendous bonus opportunities Fantastic Supervisors and a Positive environment Paid time off and paid holidays after 90 days Position Summary: We empower gig workers by ensuring they have the tools, support, and opportunities they need to stay active and earn consistently. As an Outbound Sales Representative, you proactively engage independent contractors through outbound calls, combining empathy, active listening, and consultative selling to understand their goals and challenges. In this role, you educate gig workers on available services, programs, and account solutions that help them stay on the road, resolve barriers to work, and maximize earning potential. You confidently guide conversations toward enrollment, reactivation, or upgrades, ensuring workers can quickly return to or expand their access to work opportunities. Successful representatives are empathetic problem solvers who build trust, overcome objections, and influence decisions while consistently meeting outbound activity, conversion, and revenue goals. This role balances relationship-driven sales with a strong sense of advocacy, ensuring gig workers feel supported, informed, and empowered Essential Duties and Responsibilities: Proactively engage gig workers through outbound outreach to understand their needs, resolve barriers to work, and guide them toward solutions that enable continued or increased earning opportunities. Build trust through empathetic listening, timely follow-up, and clear communication, ensuring gig workers feel supported and informed throughout the sales process. Gather feedback from gig workers to identify trends, improve outreach strategies, and enhance overall service and enrollment outcomes. Maintain strict confidentiality and professionalism while handling sensitive account and personal information. Communicate clearly and persuasively, adapting messaging to address questions, concerns, and objections while confidently guiding conversations toward enrollment or reactivation. Accurately document interactions, account updates, and sales activity in real time while engaging in active conversations. Demonstrate attention to detail and a commitment to quality by meeting platform standards, applying coaching feedback, and continuously improving sales effectiveness. Consistently meet or exceed outbound activity, conversion, and productivity goals while maintaining high standards of accuracy and customer satisfaction. Manage time effectively to balance outreach volume, documentation, and follow-up in a fast-paced environment. Maintain reliable attendance and punctuality to support team performance and service levels. Follow established sales processes and management direction, take ownership of results, and remain flexible to support business needs, including extended hours when necessary to achieve goals. Perform additional duties as assigned to support team objectives and business growth.
    $23k-31k yearly est. 7d ago
  • Ferguson Animal Hospital- Customer Service/Front desk

    Vetevolve

    Service representative job in Bristol, TN

    Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! 🐶 About Us: At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you! ✨ Responsibilities: Greet clients and patients with a smile and positive attitude Answer phone calls, schedule appointments, and manage calendars Check in/out clients, process payments, and handle paperwork Maintain a clean and welcoming front lobby Assist with client communications and follow-ups Coordinate with veterinary staff to ensure smooth patient flow ✅ Requirements: Prior experience in a receptionist or customer service role (veterinary or medical experience a plus) Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfort with computers and scheduling software A love for animals and a calm, compassionate demeanor 💚 What We Offer: Competitive pay based on experience Paid time off and holidays Veterinary service discounts Opportunities for growth and training A supportive, team-oriented environment Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
    $25k-35k yearly est. Auto-Apply 15d ago
  • Ferguson Animal Hospital- Customer Service/Front desk

    Ferguson Animal Hospital

    Service representative job in Bristol, TN

    Ferguson Animal Hospital is a well-respected small animal general practice located in Bristol, Tennessee. Our experienced and highly collaborative doctor team is passionate about providing excellent mentorship, maintaining high standards of care, and showing how deeply we value nurturing the human animal bond. Our technician and client services teams are highly skilled and compassionate, with tenure ranges from 3 years to over 15 years. We incorporate low-stress handling techniques to create a calmer, safer environment and improve patient outcomes, and our average doctor to technician ratio is 1:3. At FAH we welcome both experienced and new veterinary professionals alike! 🐶 About Us: At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you! ✨ Responsibilities: Greet clients and patients with a smile and positive attitude Answer phone calls, schedule appointments, and manage calendars Check in/out clients, process payments, and handle paperwork Maintain a clean and welcoming front lobby Assist with client communications and follow-ups Coordinate with veterinary staff to ensure smooth patient flow ✅ Requirements: Prior experience in a receptionist or customer service role (veterinary or medical experience a plus) Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfort with computers and scheduling software A love for animals and a calm, compassionate demeanor 💚 What We Offer: Competitive pay based on experience Paid time off and holidays Veterinary service discounts Opportunities for growth and training A supportive, team-oriented environment
    $25k-35k yearly est. Auto-Apply 15d ago
  • Client Service Representative at Boones Creek Animal Hospital

    Boones Creek Animal Hospital

    Service representative job in Johnson City, TN

    Practice At Boone's Creek Animal Hospital we are very proud of our large facility and have designed the building with our clients and patients in mind. With separate entrances, lobbies, and exam rooms for dogs and cats, we try to take the stress out of visiting the veterinarian. More about the Role Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Anticipated schedule is 20-25 hours per week (1-2 days during the week and weekends). Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Pet discount Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $19.00 /Hr.
    $15-19 hourly Auto-Apply 10d ago
  • Client Service Representative

    Royal Acquisitions

    Service representative job in Johnson City, TN

    Royal Acquisitions Inc works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience. Royal Acquisitions Inc engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description Client Service Representative We are currently seeking a Client Service Representative in Johnson City. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times. Client Service Representative Responsibilities Provide excellent customer service to all clients/customers and maintain adequate appointment times Report any new customer acquisitions or account changes to the Director of Operations Resolve customer support related issues and provide customers with proper solutions to their concerns Interested and qualified candidates for the Client Service Representative opening should submit their resume through us for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview. Qualifications At least 1+ year experience in an office, retail, or other customer service environment Strong communication skills Basic office etiquette Ability to juggle multiple tasks simultaneously Additional Information You can learn more about us at *********************************** All your information will be kept confidential according to EEO guidelines.
    $24k-35k yearly est. 3d ago
  • Customer Service Representative - Johnson City, TN

    Kedia Corporation

    Service representative job in Johnson City, TN

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 3d ago
  • Part Time Customer Experience Coordinator

    Marshalls of Ma

    Service representative job in Greeneville, TN

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1355 Tusculum Blvd Suite 101 Location: USA Marshalls Store 1456 Greeneville TNThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 15d ago
  • Care Coordinator

    332098 Cumberland River Behavioral Health

    Service representative job in Harlan, KY

    Job DescriptionDescription: Essential Duties and Responsibilities: · Conduct initial screenings and referrals to psychiatric, medical, social, educational and other support services. · Identify client needs and assist in engaging community resources to promote wellness and recovery and overcome barriers to accessing needed services. · Respond to emergency situations in a timely fashion. · Maintain ongoing communication with referring providers, particularly state hospital system. · Provide warm hand off when CCBHC clients are referred to a partnering provider. · Provide crisis assistance to the consumer and coordinate any needed service. · Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary. · Maintain documentation of services needed, referrals completed and follow up with both client and treatment providers. · Other duties may be assigned. Requirements: Qualifications: A Bachelor's degree in Psychology, Sociology, Human Services or Nursing from an accredited school; or a Master's Degree in Human Services field from an accredited school with or without licensure; or Associate's Degree in Nursing from an accredited school. Experience working in healthcare customer service preferred. Submit to and pass a criminal background check and drug screening. Hours: Work hours are structured in 7.5 hour blocks per day, totaling 37.5 hours per week. Schedules may be adjusted to accommodate irregular or flexible hours as required by agency needs. This position reports directly to the Team Leader if located in an outpatient facility and/or Program Director, if in a residential program. Summary of Job Duties: The Care Coordinator is a member of a multi-disciplinary team responsible for providing services to adults, children and families presenting for services. The Care Coordinator is to assist helping the person gain access to medical, psychiatric, social, educational and other support services. Required Job Skills: Oral and Written Communication Skills Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or a crisis Ability to work effectively with diverse personalities and to build and maintain positive working relationships with individuals of all races, backgrounds and needs Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe mental illness Additional Responsibilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable the individual with disabilities to perform the essential functions. Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds Possess a valid Kentucky Driver's License and maintain a safe driving record if required for job performance. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions, maybe off-site from normal office location or placed at a Residential Program. The noise level in the work environment is mild to moderate. Environmental Data and Job Hazards: Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials. Annual infection control training required. All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations. Local, regional and state travel required on a regular basis. Active, in force driver's license required. Required Job Performance: Successful Performance Evaluation on an annual basis. A Performance Improvement Plan will be initiated on all employees who have a negative performance evaluation. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
    $26k-36k yearly est. 20d ago
  • Wealth Management Client Specialist

    First Horizon 3.9company rating

    Service representative job in Morristown, TN

    The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties and Responsibilities: • Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. • Extensive client contact , involved in all activities that align with prospective and existing clients • Performs account maintenance including money transfer requests, address changes, etc. • Serves as liaison and between sales team, compliance, and other business lines throughout the firm • Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures • Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation • May attend client meetings, prospect meeting, and client/marketing events • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. • Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support • Fulfill financial advisor requests and resolve service-related issues and inquiries • Process tasks and resolve issues in a timely and accurate manner • Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times • Maintain a focus on continuous improvement and provides feedback on system enhancements • Master technology to ensure it is being used to its full benefit Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $29k-33k yearly est. 47d ago
  • Care Coordinator

    Mountain Community Health Partnership

    Service representative job in Bakersville, NC

    Mountain Community Health Partnership (MCHP) is seeking a full-time Care Coordinator to join our Care Management team. This role supports patients by coordinating care plans, addressing barriers to health, and connecting families with community resources. The Care Coordinator serves as an advocate for patients and works closely with care managers, healthcare providers, and community organizations to ensure high quality care. Key Responsibilities: Engage with patients to identify and address barriers to health outcomes. Implement care management interventions based on patient needs. Process referrals and schedule home visits or practice encounters. Assist families with transportation, language access, social needs, and eligibility for services. Coordinate communication between patients, providers, and community resources. Document all interactions accurately in care management software. Participate in quality improvement initiatives and adhere to HIPAA and organizational policies. Qualifications: Education: High school diploma or GED required; Associate degree in human services or nursing is a plus. Experience: Minimum 3 years in care management, ambulatory care, home health, or public health. Strong communication and organizations skills. Commitment to confidentiality and patient-centered care. Benefits: 401(k) Health Insurance Life Insurance Paid Time Off
    $33k-44k yearly est. 37d ago
  • Financial Services Representative State Farm Agent Team Member

    Justin Manuel-State Farm Agent

    Service representative job in Gate City, VA

    Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Competitive salary ROLE DESCRIPTION: As a Financial Services Representative with Justin Manuel State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proven experience working as a financial services representative. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Salary plus commission/bonus Paid time off Growth potential/Opportunity for advancement within my office
    $25k-40k yearly est. 19d ago
  • Guest Service Representative

    Knoxville 3.3company rating

    Service representative job in Johnson City, TN

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $23k-28k yearly est. Auto-Apply 60d+ ago
  • Wealth Management Client Associate

    Bank of America 4.7company rating

    Service representative job in Kingsport, TN

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective Position Overview: The Wealth Management Client Associate role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FA). Incumbents may also on a regular basis, support office initiatives, in addition to the businesses of a particular Financial Advisor. For established clients, the CA will often serve as the most frequent point of contact with Merrill Wealth Management. Specific responsibilities include, but are not limited to: Work with highly affluent clients Lead end-to-end onboarding and maintenance activities for new and existing clients. Provide products and services to each client, working with cross line of business partners Use creativity to tackle complex problems; Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience. Act as a key team member leading our clients' digital experience with the firm Create ease of access and interaction, while protecting their privacy and security Find opportunities to innovate every day Key Qualifications for the role: 2+ years post high school education and/or 4+ years of professional or relevant internship experience; Undergraduate degree a plus Product Knowledge: Foundational knowledge of investment and banking products Energetic individual that is self-motivated, coachable, and flexible in thought Enjoys a fast-paced environment with changing and evolving responsibility Detailed oriented Invested in personal development Consistently pursues client experience excellence Works quickly to fulfill client needs delivering complex solutions Frequent communication, and an abundance of discretion with sensitive information Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus Professional verbal and written communication Shift: 1st shift (United States of America) Hours Per Week: 37.5
    $33k-42k yearly est. Auto-Apply 60d+ ago
  • Guest Services Representative

    OCI Hospitality

    Service representative job in Bristol, VA

    Job Description About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Courtyard Bristol! We are so glad you are considering us as your future workplace! At Courtyard we have 175 rooms, a fitness center, meeting space, an indoor pool, and on-site restaurant. We are located within reach of Blue Ridge Highway, Crooked Road Virginia's Heritage Music Trail, and Bristol Motor Speedway & Dragway all from the comfort of Bristol, Virginia. About the Role: Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
    $21k-27k yearly est. 13d ago
  • 988 Call Center - Dayshift/Weekends - Full Time

    Frontier Health 3.5company rating

    Service representative job in Johnson City, TN

    The Call Center Triage Specialist provides coordination and linkages between callers and various community stakeholders in Virginia and Tennessee. As a 988 Call Center, staff are responsible to promote the health, safety and wellbeing of callers and community members. The goal of the call center is to prevent suicide of callers to its service, by taking necessary actions intended to secure the safety of callers determined to be attempting suicide or at risk of suicide. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in mental health related field or applicants identifying as a peer are preferred. Certification: Must possess or obtain highest level of certification appropriate to degree. Experience: Experience in emergency psychiatric and crisis intervention services preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Excellent computer and Organizational skills. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: Active engagement with NSPL/ 988 callers, establishing sufficient rapport so as to promote the caller's cooperation in securing his/her own safety. Using the least invasive intervention with all callers to resolve over the phone if possible. Dispatch mobile crisis services as appropriate. Secure involuntary emergency interventions as a last resort, except for in circumstances as described below; Initiate life-saving services for attempts in progress - in accordance with guidelines that do not require the individual's consent to initiate medically necessary rescue services; Initiate active rescue to secure the immediate safety of the individual at risk if the caller remains unwilling and/or unable to take action to prevent his/her suicide and remains at imminent risk. Provide active engagement with persons calling on behalf of someone else ("third-party callers") towards determining the least invasive, most collaborative actions to best ensure the safety of the person at risk. Secure regular consultation with supervisory staff, available during all hours of operations for timely consultation in determining the most appropriate intervention for any individual who may be at imminent risk of suicide. Facilitate warm transfers to local CSB's to initiate services as needed or requested. Enter demographic/clinical data into appropriate data base and provide needed data to appropriate mobile crisis team as needed. Conduct follow-ups as assigned. Responsible for coordination of requests and keeping coworkers informed of crisis situations per shift transfer. Coordinate calls for transportation needed as requested. Conduct pre-certs and reviews with managed care organization to secure authorization for services. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffing as needed. All other duties as assigned. Comply with all TDMHSAS and DBHDS trainings, requirements, procedures, and regulations. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. Exercise necessary cost control measures. Maintain positive internal and external customer service relationships. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. Plan and organize work effectively and ensure its completion. Demonstrate reliability by arriving to work on time and utilizing effective time management. Meet all productivity requirements. Demonstrate team behavior and must be willing to promote a team-oriented environment. Represent the organization professionally at all times. Demonstrate initiative and strive to continually improve processes and relationships. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards. This is to acknowledge receipt of my job description as referenced above. I understand that this description does not constitute an employment contract and is subject to change at any time at the sole and absolute discretion of Frontier Health.
    $26k-34k yearly est. 56d ago
  • Enrollment Representative

    Tusculum University 3.9company rating

    Service representative job in Greeneville, TN

    Tusculum University invites applications for the position of Enrollment Representative (Traditional). Tusculum is seeking a dynamic professional to support recruitment and enrollment efforts for traditional undergraduate students, including both athletes and non-athletes. The Enrollment Representative is responsible for organizing and implementing recruitment strategies that generate prospective student interest and lead to enrollment. This includes working with high school students, dual enrollment students, and transfer populations. Recruitment activities will occur through a variety of outreach efforts such as high school visits, community college visits, college fairs, corporate and community partnerships, and other events designed to promote Tusculum University. The position requires the ability to represent the institution professionally, develop positive relationships, and effectively communicate admission processes, procedures, and requirements. Extensive local and regional travel is required, including overnight stays, particularly during peak recruitment periods in the fall and spring. The Enrollment Representative will also participate in orientations and recruitment events, perform unofficial transcript evaluations, and maintain accurate travel logs, expense reports, and contact history in the university's customer relationship management (CRM) system. Evening and weekend hours are required to support recruitment activities and events. Mission Statement Building on a rich Presbyterian heritage and a pioneering spirit, Tusculum University provides an active and experiential education within a caring Christian environment to inspire civic engagement, to enrich personal lives, and to prepare career ready professionals. Education/Experience * Bachelor's degree required. * Prior recruitment and/or marketing experience preferred QUALIFICATIONS & REQUIREMENTS: Tusculum participates in E-Verify and observes the guidelines as a Tennessee Drug Free Workplace. Applicants will be required to submit to and complete (1) substance abuse testing at a laboratory chosen by Tusculum University and (2) an employment background check, which includes a criminal background check, employment verification, license verification (if applicable), and credit history (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. How to Apply: Only online applications will be accepted. Send cover letter, current resume, copies of transcripts, three letters of professional references, and Tusculum University Application (found here: ******************************************************************************************* by email to ********************* ATTN: Enrollment Representative
    $42k-49k yearly est. Easy Apply 60d+ ago

Learn more about service representative jobs

How much does a service representative earn in Kingsport, TN?

The average service representative in Kingsport, TN earns between $21,000 and $42,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Kingsport, TN

$29,000

What are the biggest employers of Service Representatives in Kingsport, TN?

The biggest employers of Service Representatives in Kingsport, TN are:
  1. Cintas
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