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Lori Long-State Farm Insurance Agent
Service representative job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer ServiceRepresentative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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$31k-41k yearly est. 4d ago
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Life Science Service Specialist
Shimadzu Scientific Instruments 4.2
Service representative job in Carlsbad, CA
DescriptionLife Science Service Specialist Location: Los Angeles, CA Salary: $109,000 to $111,000 per year Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
Shimadzu Scientific Instruments is seeking an Life Science Service Specialist to support the installation, maintenance, and repair of our specialized biotech instruments, including MALDI systems, PPSQ, LABNIRS, and related platforms. This is a hands-on, customer-facing role that plays a critical part in helping researchers and scientists perform mission-critical work in labs across the region.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Install, troubleshoot, and maintain biotech instrumentation across customer sites
Provide technical training to end users and junior field service engineers
Accurately document system builds, service visits, and part usage
Develop preventive maintenance procedures and contribute technical feedback
Manage and maintain regional parts inventory
Provide timely phone/email-based technical support as needed
Travel by air and car to perform on-site service; overnight travel required
Ensure safety compliance and proper use of PPE per company and client protocols
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or related tech field required
Bachelor's degree in Life Sciences preferred
3+ years of field or in-house instrumentation service experience required
Mechanical, electrical, and customer-facing troubleshooting skills essential
Proficiency in technical documentation and remote support protocols
Must be self-driven and comfortable working independently or with cross-functional teams
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $109,000 to $111,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
BehaviorsFunctional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
EducationBachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Skills
Instrument Repair (required)
Instrument- MALDI (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$109k-111k yearly 1d ago
Part Time Patient Service Representative
Teksystems 4.4
Service representative job in San Diego, CA
We are seeking a dedicated and efficient Patient ServiceRepresentative who will play a key role in providing exceptional customer service to patients, vendors, insurance companies, and other medical facilities. The ideal candidate will handle a high volume of incoming calls and manage patient appointments effectively.
Responsibilities
* Answer 60-80 incoming phone calls daily to respond to inquiries from patients, vendors, insurance companies, and other medical facilities.
* Provide excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
* Re-schedule patient appointments as required via telephone calls, SMS, or messages received through our Patient Portal.
* Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the EMR system.
* Take clear and accurate messages on behalf of patients using an internal communication template.
* Respond to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
* Maintain a good working relationship and effective communication within the department and with other departments for the benefit of the patient.
* Demonstrate knowledge and understanding of SY Health programs and services.
* Adhere to current department productivity and quality assurance requirements.
* Training schedules align with trainers, transitioning into a standard shift of 10:00am to 6:30pm.
Skills
* Minimum of 3 years of experience in customer service, call center, or healthcare setting.
* Fluency in English for both spoken and written communication.
* Exceptional phone manner.
* Excellent interpersonal and communication skills.
* Ability to type 35 words per minute with 90% accuracy.
*Job Type & Location*
This is a Contract to Hire position based out of San Diego, CA.
*Pay and Benefits*The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in San Diego,CA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-25 hourly 1d ago
Member Service Representative (Full-Time) - Southland Plaza
Navy Federal Credit Union 4.7
Service representative job in San Diego, CA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 555 Saturn Blvd Ste C, San Diego, California 92154
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$34k-43k yearly est. 3d ago
Customer Service / Production
Fastsigns 4.1
Service representative job in San Diego, CA
Replies within 24 hours Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Paid time off
Benefits/Perks:
Competitive Pay
Paid Vacation and Holiday
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Sign Production Specialist Will:
Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or medium
Prepare substrates for vinyl application to include cutting, painting, laminating, cleaning, etc
Weed excess vinyl from computer-cut images. Weeding techniques vary with size, type of vinyl, and complexity of images
Operate and maintain printer(s)
Perform quality assurance measures pre- and post-production by accurately reading and interpreting a Work Order and then proofing for errors or unacceptable standards
Perform finishing operations such as laminating and/or mounting of printed pieces
Report inventory levels and stock to be reordered to the center manager/production manager or franchisee.
Clean and maintain storage areas
Ideal Qualifications for FASTSIGNS Sign Production Specialist:
1-2 years of experience in sign production preferred
High school diploma or equivalent
Ability to stand for long periods of time (4 hours or more)
Ability to lift 50 or more pounds
Flexibility to lean over a waist-high table and use back-and-forth hand motion to apply vinyl letters and graphics to a substrate
Ability to work under pressure to output high-volume, high-quality work
Ability to use light power equipment
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. Apply today! Compensation: $32,000.00 - $46,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$32k-46k yearly Auto-Apply 60d+ ago
Inbound Sales Representative
Charter Spectrum
Service representative job in San Diego, CA
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you excited by the challenge of turning inquiries into loyal customers? As an Inbound Sales Representative on our Community Solutions team at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and solutions, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
What Our Inbound Sales Representatives Enjoy Most About the Role
* Enhancing the customer experience with professionalism and courtesy.
* Selling Spectrum products and services, meeting or exceeding sales goals.
* Developing customer-centric solutions by assessing needs and highlighting product benefits.
* Acting as a product consultant and retaining customers by taking retention calls.
* Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Experience
* 1 year of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success
* 1 year in customer service or call center experience
* 6 months of sales experience or 3 months demonstrated sales success in a Spectrum position
Technical Skills
* Familiarity with billing systems
* Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.
Skills & Abilities
* Strong verbal and written communication skills in English
* Ability to apply effective sales techniques and achieve sales goals
* Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
* Flexibility to work variable hours, including weekends, holidays and split days off
#ZRSM2
#LI-MG1
CAM115 2025-67236 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $15,308.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$18-31.8 hourly 19d ago
Immigration Services Officer
Department of Homeland Security 4.5
Service representative job in San Diego, CA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$80k-121k yearly est. 3d ago
Client Specialist
Barry's 3.7
Service representative job in San Diego, CA
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$39k-63k yearly est. 60d+ ago
Client Specialist Associate
Military, Veterans and Diverse Job Seekers
Service representative job in San Diego, CA
You like interacting with people, fixing things and understand what it means to be a champion of a brand. You are the voice of the company for customers, you understand what it is like to be a customer and appreciate going above and beyond to delight people and solve their problems. This role is key to enhancing our customer-focused product and supporting its users.
Responsibilities
Deliver above-and-beyond customer service and experiences through phone, email and social media channels.
Explain complex investment principles clearly, helping prospects and customers see the benefits of our products.
Troubleshoot customer issues and concerns, investigating why they happened, and communicate to find rapid resolutions.
Act as the internal voice of the customer, offering insights to help build a better product.
Suggest improvements to company processes. (website, frequently asked questions, etc.)
Requirements
2-3 years of relevant work experience.
Expertise with customer service, financial services or retail banking.
Technical savvy, specifically the ability to navigate multiple systems simultaneously to respond to customer inquiries.
Exceptional written communication skills and ability to built rapport - you will speak with our customers through both email and over the phone.
Bonus Points
Customer service or related experience working with CRM systems (Salesforce, ZenDesk, ZoHo)
$33k-54k yearly est. 60d+ ago
Customer Success Representative
Argen
Service representative job in San Diego, CA
Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
About Us
Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified.
About the Opportunity
As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to support customer needs throughout the sales and fulfillment processes to deliver superior customer service.
In this role, the successful candidate will:
* Manage customer retention through incoming and outgoing calls.
* Upsell existing accounts on digital products.
* Ensure all accounts are actively purchasing Argen Digital products.
* Log and triage inbound account inquiries and follows processes to ensure all issues are resolved.
* Document all account interactions within Argen's CRM and ERP systems.
* Participate in quarterly sales initiatives to maintain KPIs.
* Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts.
* Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.
* Provide feedback to business development on additional products that may be beneficial to add to the digital product suite.
* Provide feedback on the Argen Digital website to improve usability and customer adoption and retention.
* Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures.
* Other duties as assigned.
What does it take to be a qualified candidate?
* Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers.
* Fast learner with technical aptitude and high attention to detail.
* Able to Multi-task effectively and efficiently.
* Able to meet tight deadlines in a fast-paced team environment.
* Ability to prioritize, stay organized and focused.
* Can deliver a customer focused service to internal and external customers.
* Able to work collaboratively on a team, but can also work autonomously.
* Outgoing, friendly, enthusiastic, professional, self-motivated and positive.
* Ability to work under pressure & demonstrate a can do attitude.
* Experience interacting with customers.
* Bachelor's degree from an accredited four-year college or university preferred.
* Strong written and verbal communication skills, face to face and over the phone.
* Extensive experience with online e-commerce platforms
* Delivery and solution focused attitude.
* Technical aptitude and analytical propensity.
* Experience working with CRMs (Salesforce) and ERPs (QAD).
Our Awesome Benefits!
Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes:
* Health, Dental and Vision Plans
* 401k with Employer Match
* Paid Vacation, Holiday and Sick Time
* Employee Events
* Wellness Programs
* Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
EOE/M/F/Vet/Disabled VEVRAA Federal Contractor
$38k-61k yearly est. 28d ago
Customer Success Representative
Argen Corporation
Service representative job in San Diego, CA
Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
About Us
Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified.
About the Opportunity
As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to support customer needs throughout the sales and fulfillment processes to deliver superior customer service.
In this role, the successful candidate will:
Manage customer retention through incoming and outgoing calls.
Upsell existing accounts on digital products.
Ensure all accounts are actively purchasing Argen Digital products.
Log and triage inbound account inquiries and follows processes to ensure all issues are resolved.
Document all account interactions within Argen's CRM and ERP systems.
Participate in quarterly sales initiatives to maintain KPIs.
Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts.
Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.
Provide feedback to business development on additional products that may be beneficial to add to the digital product suite.
Provide feedback on the Argen Digital website to improve usability and customer adoption and retention.
Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures.
Other duties as assigned.
What does it take to be a qualified candidate?
Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers.
Fast learner with technical aptitude and high attention to detail.
Able to Multi-task effectively and efficiently.
Able to meet tight deadlines in a fast-paced team environment.
Ability to prioritize, stay organized and focused.
Can deliver a customer focused service to internal and external customers.
Able to work collaboratively on a team, but can also work autonomously.
Outgoing, friendly, enthusiastic, professional, self-motivated and positive.
Ability to work under pressure & demonstrate a can do attitude.
Experience interacting with customers.
Bachelor's degree from an accredited four-year college or university preferred.
Strong written and verbal communication skills, face to face and over the phone.
Extensive experience with online e-commerce platforms
Delivery and solution focused attitude.
Technical aptitude and analytical propensity.
Experience working with CRMs (Salesforce) and ERPs (QAD).
Our Awesome Benefits!
Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes:
Health, Dental and Vision Plans
401k with Employer Match
Paid Vacation, Holiday and Sick Time
Employee Events
Wellness Programs
Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
EOE/M/F/Vet/Disabled VEVRAA Federal Contractor
$38k-61k yearly est. Auto-Apply 44d ago
Customer Development Representative (CDR) - San Diego, CA
Genesee Scientific Corporation
Service representative job in El Cajon, CA
About the Company
As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference
At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role: Customer Development Representative (CDR)
Reports to: Regional Director of Sales
FLSA: Non-Exempt
Location: El Cajon, CA
Why is this role important at Genesee Scientific?
The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.
What will you do:
Own and manage an assigned book of existing and inactive customer accounts
Proactively engage customers to understand purchasing behavior, challenges, and future needs
Re-engage dormant accounts and identify opportunities to restore and grow spend
Educate customers on Genesee's products, services, promotions, and value proposition
Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
Collaborate with Customer Service and Marketing to deliver a seamless customer experience
Continue developing advanced sales skills and life science market knowledge through coaching and training
What you will bring:
Bachelor's degree in business, science, or equivalent experience
1-3 years of experience in sales, account support, customer development, or customer-facing roles
Strong communication skills with the ability to build and maintain customer relationships
Proven ability to manage multiple accounts and priorities
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
You'll Be a Great Fit If You
Enjoy owning relationships and driving account growth
Are proactive, organized, and comfortable managing a book of business
Can navigate customer conversations and objections
Are curious, analytical, and solution-oriented
Are comfortable using technology and data to guide decisions
Are interested in building a long-term sales career in life sciences
Physical Requirements:
Perform the following tasks, with or without reasonable accommodation:
Primarily sedentary work on a computer in a climate-controlled office environment
Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds
The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.
At Genesee Scientific, you can have a good job that can grow into a great career. We offer:
Training and professional growth initiatives, including comprehensive onboarding programs for new team members
We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.
Employment offers are subject to successful completion of a background check and pre-employment drug test.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
Salary Description Starting base salary $52,000.00 + commission
$52k yearly 34d ago
Customer Loyalty Retention Specialist
Corkys Pest Control 3.6
Service representative job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
$34k-44k yearly est. Auto-Apply 60d+ ago
Audi Technologist and Customer Retention Specialist
Hoehn Motors 2.9
Service representative job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
$35k-44k yearly est. 60d+ ago
Private Client Experience Specialist - South Coastal
JPMC
Service representative job in Del Mar, CA
Are you ready to join a team that is redefining client experience excellence? Come join JPMorgan Private Client as a Client Experience Specialist to help support a team that is dedicated to delivering unparalleled service.
As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team.
Job Responsibilities
Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed.
Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers.
Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients.
Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters.
Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events.
Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager
Required Qualifications, Capabilities, and Skills
A minimum of two years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
$33k-54k yearly est. Auto-Apply 60d+ ago
Reservation Agent
Davidson Hospitality Group 4.2
Service representative job in San Diego, CA
Property Description
Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.
Overview
We are seeking a motivated Resort Reservations Agent to join our dynamic hospitality team. This customer service and sales position offers competitive base pay plus commission, giving you the opportunity to increase your earnings through hotel bookings, room upgrades, and personalized upselling. As a Reservations Agent, you will assist guests with hotel reservations, answering travel-related inquiries, and delivering exceptional customer service throughout the booking process.
The ideal candidate is energetic, passionate about hospitality career opportunities, and has proven communication, organizational, and hotel sales skills. You must demonstrate a customer-centric attitude, exceptional attention to detail, and the ability to excel in a dynamic, high-performance hospitality environment while maintaining top-tier service standards.
If you are looking for a hotel reservations or hospitality sales role with commission potential and growth opportunities, we encourage you to apply today and join a company that values performance and guest satisfaction.
Qualifications
High school diploma or equivalent required; additional education in hospitality, tourism, or business is a plus
Previous experience in hospitality, hotel reservations, customer service, call center, or sales preferred
Demonstrated ability to identify sales opportunities, upsell room types, packages, or add-ons, and meet or exceed performance goals
Strong verbal and written communication skills with the ability to build rapport, influence decisions, and close bookings
Proven ability to multitask, prioritize, and remain organized in a fast-paced, high-volume environment
Excellent attention to detail and accuracy when handling reservations, guest information, and payment information
Proficiency with basic computer applications and experience using reservation systems, CRM platforms, or property management systems (PMS) preferred
Comfortable navigating multiple systems while handling calls and responding to guest inquiries
Ability to work a flexible schedule, including evenings, weekends, and holidays as required
Positive, professional attitude with a strong willingness to learn, grow, and succeed in a commission-based role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $18.75 - USD $18.75 /Hr.
$18.8 hourly Auto-Apply 4d ago
Reservation Agent
Stwhj
Service representative job in San Diego, CA
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$28k-35k yearly est. 60d+ ago
Chat Customer Representative
Feed My People Food Bank 3.9
Service representative job in San Diego, CA
We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed
Key Responsibilities:
They're responsible for answering customer questions that come in via the website(s)
Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Work Location: Remote USA Only
$29k-34k yearly est. 60d+ ago
Lending Call Center Specialist I
San Diego County Credit Union 4.4
Service representative job in San Diego, CA
Job Description
The position of Lending Call Center Specialist I is established to provide prompt, professional and accurate information, by accepting and processing routine loan requests/applications in a Call Center environment. The position requires the cross-selling of Credit Union products and services to meet members' needs and increase member satisfaction as well as to maintain quality service standards set by the organization.
Minimum Qualifications (Education, Experience, Skills)
High School diploma or equivalent.
Successful completion of the Credit Union's Real Estate Certification Training Program once hired into the position.
One year of Financial Institution customer service experience required.
6 months of consumer or real estate experience preferred.
Strong organization skills, ability to balance competing priorities, provide thorough follow up within established time frames, and work with a sense of urgency.
Ability to work in a team environment.
Possess effective verbal and written communication skills.
Possess superior customer service skills, with high level of integrity.
Demonstrated sales ability. Sales techniques and thorough knowledge of and a willingness to actively promote Credit Union products and services.
Essential Duties and Responsibilities
Promptly answer all incoming calls through phone queue in a polite and professional manner; determine nature of caller's business, determine eligibility for memberships, process members' requests working with appropriate personnel in order to satisfactorily service the call and/or complete the loan process within established service level.
Meet established sales, production, efficiency and quality departmental metrics consistently.
Keep abreast of all regulatory requirements for establishing new loan applications.
Quote real estate rates and programs; pre-qualify member, process real estate loan applications, and provide any necessary follow-up as required.
Quote consumer loan rates and programs; pre-qualify member, process consumer lending applications and provide any necessary follow-up as required.
Provide borrowers with status on applications.
Interview members via the telephone to determine their financial needs and assist in selecting appropriate loan programs, account types and services best suited to their needs.
Process and follow-up on Real Estate and Consumer Loan application leads. Contact member within 24 hours of assignment.
Ongoing development of industry knowledge and workflow processes; be proficient in troubleshooting and solving problems at each step of the application process.
Provide support through Live Chat with members.
Provide Help Desk support for team member inquiries.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Other Duties and Responsibilities
May participate in the training of other staff members in product knowledge and basic methods of originations and cross-selling.
Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday - Thursday: 8:00am/5:00pm
Friday: 8:00am/6:00pm
Saturday: 8:30 am/5:00pm (Rotating)
Sunday: OFF
Full Time - 40 hours a week
$33k-37k yearly est. 13d ago
Member Service Representative (Full-Time) - Rancho del Oro
Navy Federal Credit Union 4.7
Service representative job in Oceanside, CA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 4180 Avenida de La Plata, Oceanside, California 92056
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
How much does a service representative earn in La Mesa, CA?
The average service representative in La Mesa, CA earns between $26,000 and $50,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in La Mesa, CA
$36,000
What are the biggest employers of Service Representatives in La Mesa, CA?
The biggest employers of Service Representatives in La Mesa, CA are: