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Service representative jobs in Memphis, TN - 523 jobs

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  • Client Service Associate

    SGS Technologie 3.5company rating

    Service representative job in Memphis, TN

    SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements. SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity! Job Description: Local candidates only to Memphis, TN. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire. Work Schedule 10-7 CST with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period. Responsibilities: The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Memphis, TN office. They will report to the hiring manager. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists RJ branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc. These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day. Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Jared stated that their department focuses more on quality rather than quantity. Job Duties: Responsible for answering inbound calls from clients, while providing exceptional customer service Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer) Responds to inquiries or complaints received through phone calls, orrespondence and/or face-to-face contact with clients concerning the bank's products or services Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Must possess 2-3 years of recent customer service experience, ideally from a call center. Must have the ability to type and be on the phone at the same time. Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPM Exceptional customer service skills; easy to understand Excellent verbal and written communication skills; ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required Minimum of a High School Diploma or equivalent
    $49k-63k yearly est. 1d ago
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  • Customer Service Representative

    Edelbrock Group 3.9company rating

    Service representative job in Southaven, MS

    A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction. Responsibilities: Communicate with customers via phone and email. Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary. Build and maintain strong relationships with customers to foster loyalty and retention. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience. Work with sales department/tech department to provide information to customers. Provide product ETA's, and pricing. Work with internal departments to facilitate customer's needs. Data entry in various platforms. Qualifications: At least 1 - 3 years of work experience in customer service. High school diploma or equivalent. Excellent phone etiquette and verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Strong problem-solving abilities and attention to detail. Proficient in Excel, Word, Oracle, and Adobe.
    $26k-31k yearly est. 3d ago
  • Chemical Service Specialist, West Tennessee

    Quaker Houghton 4.6company rating

    Service representative job in Memphis, TN

    Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. Acquires, records and analyzes process and usage data to establish baseline. Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. Interaction with Fluidcare as well as with customer's operations, technical personnel and other suppliers. Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. Customer Focus - Dedicated to meeting customer expectations and requirements. Results Driven - Holds self and others accountable for achieving performance objectives. Ability to work independently and/or with minimal supervision. Communications skills - Written, verbal and active listening. Proficient in English - Written and spoken. Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.
    $60k-88k yearly est. 9d ago
  • Customer Service Representative

    Viemed Healthcare Inc. 3.8company rating

    Service representative job in Memphis, TN

    Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) * Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. * Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. * Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) * Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. * Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. * Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. * Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. * Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. * Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. * Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. * Responsible for performing other duties as assigned by management. Qualifications: * High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: * Customer service experience preferred. * Relevant healthcare or medical billing experience preferred. * Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. * Commitment to service excellence and superior performance. * Solid verbal and written skills. * Proper phone and email etiquette. * Manage time effectively. * Able to multi-task and complete all assigned tasks at quality levels and within deadlines. * Organized and structured in carrying out responsibilities. * Professionally postured in both behavior and physical appearance. * Strong interpersonal and communication skills; respectful and polite in all interactions. * Able to physically lift, carry, and move equipment. * Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
    $29k-35k yearly est. 12d ago
  • Business Services Specialist BO - Floater

    Campbell Clinic Pc 4.2company rating

    Service representative job in Germantown, TN

    Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) Greets visitors and patients to determine their needs and directs them accordingly Collects appropriate documentation from patient and enters into PM system Collects copay, coinsurance or other balances owed on account Prints billing slip for physician to mark services performed Schedules follow-up appointments and cancels patient appointments due to no show Enters charges same day of service Codes diagnosis Reconciles payments daily Ensures that claims are in drop status at charge entry Maintains cash drawer for making change and balances it daily Verifies that all billing slips are submitted at the end of the day Prints appropriate registration forms from medical record system for future appointments Obtains precertification Performs other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Friendly - Ability to exhibit a cheerful demeanor toward others. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred. Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. Campbell Clinic Benefit Summary: Campbell Clinic offers a lucrative benefit package to support employees and their families. Medical / Dental / Vision Insurance HRA Option Flexible Spending Account Basic Life Insurance Voluntary Life Insurance Option Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance 401(k) Plan Matching + Profit Sharing Employee Assistance Program Paid Time Off 8 Paid Holidays Equal Opportunity Employer/Veterans/Disabled
    $29k-38k yearly est. Auto-Apply 38d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service representative job in Memphis, TN

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
    $26k-32k yearly est. 60d+ ago
  • Client Relationship Specialist

    Veteran Marketing Group

    Service representative job in Memphis, TN

    Veteran Marketing Group is a growing organization driven by results, passionate about exploring potential, and dedicated to obliterating the boundaries that define success. Our goal is to exceed client expectations and provide superior customer service with every interaction. The entry level team is responsible for building upon existing sales systems and ensuring continual brand satisfaction in our Southeast division. So, if you are excited about growing with a nationally known brand and jump starting a career, this role is perfect for you! BASIC RESPONSIBILITIES: · Exceeding weekly sales goals both as an individual and as a team · Relationship building with current and prospective clients · Effectively executing sales systems and product campaigns · Attending/leading and scheduling product presentations · Professional networking and relationship building · Managing client accounts and appointments CANDIDATE REQUIREMENTS: · Stellar interpersonal skills · Critical thinking and problem solving ability · Positive and professional attitude · Ability to work in a fast paced environment · Self-motivated team player · Unmatched work ethic Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
    $28k-46k yearly est. Auto-Apply 60d+ ago
  • Customer Relations Specialist

    Gossett Motor Cars 3.9company rating

    Service representative job in Memphis, TN

    GOSSETT MOTOR CARS One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities. JOB SUMMARY We are currently seeking a Customer Relations Specialist to join our team. We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises. Responsibilities Answer incoming sales calls Schedule appointments Communicate with callers in a professional, friendly, and efficient manner Provide basic information to callers who have general inquiries Respond to all sales leads on time Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance Become an automotive product expert Qualifications Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers and employees while handling multiple tasks simultaneously Gossett Motor Cars Benefits: Team-oriented environment Advancement opportunities Affordable Medical Plan Paid vacation (3 weeks) Employee car purchase program On-site mobile health clinic
    $30k-47k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Anserfone

    Service representative job in Memphis, TN

    Job Description Full-Time Call Center Representative Anserfone is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. Key Responsibilities: Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor. Accurately gather and relay essential information, ensuring all message details are thorough and precise. Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated. Qualifications: A welcoming voice and an upbeat, professional tone. Strong command of the English language, including excellent spelling and grammar. Proficiency in a Windows-based computer environment. Ability to type 35 words per minute or more. Excellent attendance record. Availability to work one weekend day No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success. Compensation and Benefits: Compensation: $16/hr Full-time employees are eligible for a robust benefits package including: Employee Stock Ownership Comprehensive Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance Policy Legal Assistance Shifts: Full-Time - 40 hours per week, 10-hour shifts Must be available to work a weekend day (Sat or Sun each week) Training: M-F, 9am-4pm. Training will last approximately one week. On your second week, you will move to your new set schedule. Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Job Posted by ApplicantPro
    $16 hourly 28d ago
  • Call Center Representative - Mays and Schnapp

    Resolve Pain Solutions

    Service representative job in Memphis, TN

    Job DescriptionResolve Pain Solutions is committed to improving the quality of life for individuals experiencing chronic and acute pain. We are seeking a dynamic Call Center Representative for a growing, multi-site healthcare organization. This position will be based at our Mays & Schnapp location in Memphis, TN. We offer comprehensive, patient-centered care through innovative treatment plans, clinical expertise, and compassionate service. Our team of healthcare professionals strives to ensure every patient feels heard, respected, and supported on their journey to pain relief. Position Summary As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism. Key Responsibilities Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner. Schedule, reschedule, and confirm appointments according to provider availability and patient needs. Verify insurance eligibility and coverage and collect or update patient demographic and contact information. Triage calls appropriately, transferring to clinical staff or other departments as needed. Document all patient interactions accurately in the electronic medical record (EMR) system. Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care. Manage high call volume while maintaining quality service standards and productivity metrics. Qualifications High school diploma or equivalent (required). Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting. Familiarity with medical terminology, insurance verification, and EMR systems is a plus. Bilingual in English and Spanish is a strong advantage. Excellent verbal and written communication skills. Ability to handle confidential information with discretion and comply with HIPAA regulations. Strong organizational and multitasking abilities. Compassionate, patient-focused mindset. Powered by JazzHR rw Jye9Yo2k
    $23k-31k yearly est. 27d ago
  • Guest Services Representative

    Desoto County Convention & Visitors Bureau 3.9company rating

    Service representative job in Southaven, MS

    Physical Demands: Requires prolonged sitting, walking, some bending, stooping, stretching, navigating steps/stairways, standing and lifting up to 50 pounds occasionally. Requires hand-eye coordination and manual dexterity sufficient for keyboarding and departmental equipment. Requires normal and/or correctable range of hearing and vision. Work Conditions: Includes office and event environments, involving contact with staff and the public. Regular schedule is Monday through Sunday and can require irregular hours and changes to schedule due to deadlines and frequent interruptions due to project timelines and due to the organization's commitment to be 100% event driven which may be stressful at times and may involve dealing with angry, confused or upset people. (Must be able to work at least 50% of each month's scheduled events to maintain part-time status and/or work at least 80% of each month's scheduled events to be considered for regular, supervisor position.) Staff Liaisons: As directed by Supervisor Job Objective The Guest Services Representative helps create a hospitable, positive and secure event experience for all guests by providing superior, individualized services and support. Duties and Responsibilities a. Collaboration & Communication Enthusiastically and proactively greets and/or responds to staff, guests, and public who have questions, concerns, difficulties, suggestions, etc. Provides event and arena information to all requestors. Effectively works with Ticket Takers, Bag Checkers/Wander or Section Attendants, or others as assigned. Maintains departmental dress code which helps identifies event services staff and includes the use of flashlight, radio, etc. b. Guest Services Assists with screening procedures for those entering the center for multiple events which includes sports events, music/concert events, and theatre events. Monitors entry (ingress) and exit (egress) points to assigned events. Escorts guests to their section/seat (which is frequently when the arena is dark). Enforces center policies which includes no smoking, no re-entry by monitoring stairs and sections. Resolves guest issues up to the level where intervention by a Supervisor is required. And, assists with incident response and resolution if requested. Helps train other staff or volunteers as needed. Forms effective working relationships & rapport with customers and staff. Secures work area before departing each day. Requirements Qualifications, Knowledge, Skills and Abilities (KSA) Must be at least 21 years of age and have a combination of education and experience in hospitality and/or customer service. Possess good communication skills (including the ability to read, write and speak clearly/consistently in English), ability to work well with people, ability to function in a busy environment with multiple interruptions, orientation to detail, computer literacy and proficiency a must. Must be comfortable with technology and social media. Familiarity with convention/tradeshow industry is preferred.
    $20k-26k yearly est. 60d+ ago
  • Dental Call Center and Insurance Specialist-Brink & White

    Brink & White Pediatric Dental Associates

    Service representative job in Memphis, TN

    Job Description We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.
    $27k-38k yearly est. 21d ago
  • Senior Client Specialist - Asset Based Lending and International

    First Horizon Bank 3.9company rating

    Service representative job in Memphis, TN

    The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Open new accounts and ensure complete, accurate documentation is obtained from clients - Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements - Image and index all deposit and client documentation to ensure proper recordkeeping - Perform account maintenance, including adding/removing signers and updating client records - Respond to client inquiries regarding bank products, services, account details, and policies; conduct account research, file and process fraud claims - Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs - Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients - Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues - Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit - Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation - Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients - Assist in generating reports from banking systems and platforms, accurately compiling relevant data in alignment with line of business and reporting needs, if requested - Assist with the preparation of bank materials, such as presentations, reports, client communications, or product information packets to support relationship management and client engagement strategies, if requested - Perform other duties and responsibilities as assigned **SUPERVISORY RESPONSIBILITIES** No supervisory responsibilities **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or equivalent and 5+ years of experience or equivalent combination of education and experience. **COMPUTER AND OFFICE EQUIPMENT SKILLS** Microsoft Office suite **CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)** None required **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $28k-33k yearly est. 60d+ ago
  • Provider Services Account Specialist

    Unified Health Services

    Service representative job in Memphis, TN

    Job Grade: 4 Purpose of Job: Ensure effective and proactive communication with assigned clients. Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps. Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers Work to make UHS more customer focused and to strengthen client relationships. To generate and distribute routine and ad hoc reports to internal and external customers. To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions. To report results and findings to the business, colleagues, and clients. Main Duties: Using root cause identification, analyze and prepare client reports for client meetings. Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions. Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients. Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights. Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data. Recommend actions by analyzing and interpreting data and making comparative analyses. Work cooperatively with all other UHS departments to present timely, detailed information. Facilitate effective and proactive communication with assigned clients. Complete special projects as assigned within designated timeframes. Extract and compile data from a database or other secondary data sources. Interpret data, analyze results using statistical methods and techniques. Identify, analyze, and interpret trends or patterns in complex data sets. Present data and conclusions in a clear and concise manner. Work with management to prioritize business and information needs. Performing quality checks on data used in analysis and reports and review all work to ensure accuracy. Requirements Qualifications: High School diploma required, Bachelor's degree preferred. Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with project management and delegation of responsibilities. Technical expertise regarding data models and data mining. Knowledge, Skills and Abilities: High School diploma required, Bachelor's degree strongly preferred. Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success. Detail oriented, with strong analytical, organizational and problem-solving skills. Customer focused with experience handling difficult or challenging customer calls in a professional manner. A strong desire to learn new tasks and take on additional responsibilities, while managing current workload. Understanding of basic business principles and processes. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Technical expertise regarding data models and data mining. Strong knowledge of and experience with reporting packages and database querying. Strong verbal and written communication skills. Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned. Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
    $26k-36k yearly est. 9d ago
  • Pest Control Service Specialist

    Cleardefensepest

    Service representative job in Collierville, TN

    Salary Description $18-24
    $29k-48k yearly est. 13d ago
  • Call Center Representative

    Flynn Pizza Hut

    Service representative job in Bartlett, TN

    Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. **The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.** Earn a **$1 raise after your first 30 days** - plus **another $1 after 90 days!** We love celebrating progress and commitment early on. **What are we looking for?** The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: + You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job. + You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy. + You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. + You must be at least 16 years of age. **Responsibilities:** + Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data + Ability to achieve and maintain performance standards + A Customer Maniac who can work independently + Support marketing of products + Able to interact with all levels of management and customers in a professional manner + Assist and mentor new call center representatives + Adhere to company processes and guidelines **Job Requirements Qualifications:** + Customer Relations and interpersonal skills + Personal Computer skills + Communication (verbal and written) skills + Mathematical skills + Work both independently and within a team environment + Call center experience preferred + Strong work ethic + Flexibility with schedule Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $23k-31k yearly est. 60d+ ago
  • Dental Call Center and Insurance Specialist-Brink & White

    Bebright

    Service representative job in Bartlett, TN

    We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.
    $27k-38k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service representative job in Memphis, TN

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $26k-32k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative - Mays and Schnapp

    Resolve Pain Solutions

    Service representative job in Memphis, TN

    Resolve Pain Solutions is committed to improving the quality of life for individuals experiencing chronic and acute pain. We are seeking a dynamic Call Center Representative for a growing, multi-site healthcare organization. This position will be based at our Mays & Schnapp location in Memphis, TN. We offer comprehensive, patient-centered care through innovative treatment plans, clinical expertise, and compassionate service. Our team of healthcare professionals strives to ensure every patient feels heard, respected, and supported on their journey to pain relief. Position Summary As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism. Key Responsibilities Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner. Schedule, reschedule, and confirm appointments according to provider availability and patient needs. Verify insurance eligibility and coverage and collect or update patient demographic and contact information. Triage calls appropriately, transferring to clinical staff or other departments as needed. Document all patient interactions accurately in the electronic medical record (EMR) system. Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care. Manage high call volume while maintaining quality service standards and productivity metrics. Qualifications High school diploma or equivalent (required). Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting. Familiarity with medical terminology, insurance verification, and EMR systems is a plus. Bilingual in English and Spanish is a strong advantage. Excellent verbal and written communication skills. Ability to handle confidential information with discretion and comply with HIPAA regulations. Strong organizational and multitasking abilities. Compassionate, patient-focused mindset.
    $23k-31k yearly est. Auto-Apply 56d ago
  • Mortgage Warehouse Client Specialist

    First Horizon Bank 3.9company rating

    Service representative job in Germantown, TN

    The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services. The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems. **Essential Duties and Responsibilities:** + Receive credit line advance requests from clients and verify accuracy and data integrity. + Set-up mortgage loan collateral description as specified by clients. + Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients. + Provide wire tracking information as needed by clients. + Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers. + Interact with clients to determine which mortgage loans are being purchased by secondary market. + Perform payment transactions in loan system as specified by clients. + Receive and review collateral (original mortgage notes) from clients. + Interact with clients to resolve collateral discrepancies/issues. + Image collateral and file electronically in loan system. + Perfect collateral by preparing and attaching bailee notices. + Send perfected collateral to destination specified by clients. + Receive and manage returned collateral. + Perform EOD balancing of both monetary and collateral activity. + Prepare and disseminate daily and monthly reports for internal and client use. **Education and/or Work Experience Requirements:** + 0-2 years of general banking, transaction and customer support experience + Accurate typing, spelling and grammar skills. + Proficient with applicable computer software. + Excellent written and oral communication skills. + Analytical and customer support skills. + Strong organizational skills. + Strong customer service skills. + Strong problem resolution skills. + Decision making skills. + Critical thinking skills + Leadership skills. **Physical Requirements:** + Precise hand/eye coordination + Basic keyboarding or other repetitive motions **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $28k-33k yearly est. 59d ago

Learn more about service representative jobs

How much does a service representative earn in Memphis, TN?

The average service representative in Memphis, TN earns between $20,000 and $39,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Memphis, TN

$28,000

What are the biggest employers of Service Representatives in Memphis, TN?

The biggest employers of Service Representatives in Memphis, TN are:
  1. Global Elite Group
  2. Ao Garcia Agency
  3. Join The Krewe
  4. Thrive Pet Healthcare
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