Service representative jobs in Mississippi - 2,320 jobs

A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction. Responsibilities: Communicate with customers via phone and email. Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary. Build and maintain strong relationships with customers to foster loyalty and retention. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience. Work with sales department/tech department to provide information to customers. Provide product ETA's, and pricing. Work with internal departments to facilitate customer's needs. Data entry in various platforms. Qualifications: At least 1 - 3 years of work experience in customer service. High school diploma or equivalent. Excellent phone etiquette and verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Strong problem-solving abilities and attention to detail. Proficient in Excel, Word, Oracle, and Adobe.

The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions. Examples of Duties * Manage the front office. * Maintain a computerized inventory system for supply acquisition. * Maintain logs and count records, storage, and control for Central Receiving. * Prepare, compile, and sort documents for data entry. * Check source documents for accuracy. * Verify data and correct data where necessary. * Obtain further information for incomplete documents. * Enter data from source documents into prescribed computer databases, files and forms. * Check completed work for accuracy. * Store completed documents in designated locations. * Maintain log books or records of activities and tasks. * Respond to all requests for information and access relevant files. * Comply with data integrity, security, and University policies and procedures. * Perform all duties and/or special projects as assigned by the immediate supervisor. Typical Qualifications * Ability to bend, stand, stoop, crawl, or access small areas as needed. * Ability to lift a minimum of 50 Ibs. * Ability to follow oral and written instructions. * Strong customer service skills. * High School diploma or GED. * Must have a valid Mississippi Driver's License.

About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: * Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. * Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. * Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. * Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. * Acquires, records and analyzes process and usage data to establish baseline. * Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. * Interaction with Fluidcare as well as with customers operations, technical personnel and other suppliers. * Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. * Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. * Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. * Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: * Bachelors Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. * Customer Focus Dedicated to meeting customer expectations and requirements. * Results Driven Holds self and others accountable for achieving performance objectives. * Ability to work independently and/or with minimal supervision. * Communications skills Written, verbal and active listening. * Proficient in English Written and spoken. * Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veterans status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) * Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. * Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. * Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) * Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. * Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. * Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. * Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. * Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. * Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. * Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. * Responsible for performing other duties as assigned by management. Qualifications: * High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: * Customer service experience preferred. * Relevant healthcare or medical billing experience preferred. * Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. * Commitment to service excellence and superior performance. * Solid verbal and written skills. * Proper phone and email etiquette. * Manage time effectively. * Able to multi-task and complete all assigned tasks at quality levels and within deadlines. * Organized and structured in carrying out responsibilities. * Professionally postured in both behavior and physical appearance. * Strong interpersonal and communication skills; respectful and polite in all interactions. * Able to physically lift, carry, and move equipment. * Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

** Technical Service Representative **Background:** The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. **Pay Rate** : $65,100 - $86,800 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._ **Category/Shift** : Salaried Full-Time **The Job You Will Perform:** + The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. + This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. + Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. + Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. + The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. + Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances. **The Skills You Will Bring:** + 5 years minimum industry or related experience preferred. + Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. + Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. + Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. + Experience in a printing ink manufacturing or printing environment with press side technical skills required. **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and Leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. **_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._** **_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._** **Job Identification** 1082083 **Locations** Fort Smith, AR, United States Bogalusa, LA, United States Valliant, OK, United States Columbus, MS, United States Edinburg, TX, United States

Your Job: In this highly visible, fast-paced, and challenging position, you'll collaborate with multidisciplinary team member to provide the very best care for our patients. The primary purpose of the Customer Service Liaison position is to provide and perform daily assistance to the MHS customers (internal and external). Your Job Requirements: • High school Diploma or Equivalent required Your Job Responsibilities: • Communicate clearly and openly • Build relationships to promote a collaborative environment • Be accountable for your performance • Always look for ways to improve the patient experience • Take initiative for your professional growth • Be engaged and eager to build a winning team Methodist Southlake Medical Center is a 54-bed, acute care hospital serving Southlake, Keller, Grapevine, and northeastern Tarrant County in North Texas. Designed to expand as the community grows, we have 11 operating suites, two endoscopy suites, a diagnostic and interventional catheterization lab, and a newly expanded emergency department with 12 exam rooms. We provide a full complement of services, from emergency care and advanced surgery to imaging. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Cardiac catheterization lab Robotic surgery capabilities SPECT/CT and nuclear medicine capabilities

Job Description Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)

About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a Company Vehicle, a valid driver's license will be required. 1- 2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements Able to lift 50 lbs. unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence : minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

Job DescriptionDescription: The Customer Service Advisor (CSA) is the face of Jiffy Lube. CSAs greet customers, explain service recommendations, and ensure every guest leaves with peace of mind. This role combines customer service, light automotive work, and sales support. No prior automotive experience is required. We provide full training through Jiffy Lube University. Requirements: · Greet customers and clearly explain service recommendations · Perform Jiffy Lube Signature Service Oil Changes (oil/filter replacement, tire pressure, fluid checks, inspections) · Operate the POS system, handle transactions, and answer phones · Maintain shop cleanliness and assist with stocking supplies · Follow safety procedures and service protocols · Go the extra mile to deliver fast, friendly, and professional customer experiences · Present a clean, well-groomed, and professional appearance in accordance with Jiffy Lube uniform standards

Job SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Answering and return phone calls and texts. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be willing to learn the appliances and other product we sell, so that you can makes sales as well.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Selling Appliance and accessories to customers Qualifications: Minimum two years office experience Appliance sales experience (recommended) Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits/Perks Flexible Scheduling Growth and Career Advancement Opportunities Great Working Environment Compensation: $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Assistant with Special Event setups on and off campus. Salary Grade: 09 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Essential Duties and Responsibilities: 1. Performs the build/setup and removal of temporary structures, including setup and breakdown of various size tents for campus activities. 2. Loads, transports, and unloads materials and equipment for campus events. 3. Provides setup and arrangement for equipment/materials per event specifications. 4. Monitors storerooms and ensure order, cleanliness and security. 5. Works across departments for collaborative and seamless process for event preparations. 6. Works with pertinent personnel for equipment orders and ensure proper storage. 7. Performs related duties as assigned to maintain department efficiency Minimum Qualifications: High School Diploma or GED Valid Drivers License 1 yr exp Knowledge, Skills, and Abilities: 1. Interpersonal and communication skills required. 2. Ability to read and write. 3. Understands instructions and executes efficiently to meet deadlines. 4. Works effectively with a wide range of constituencies; and perform variety of tasks. 5. Ability to exercise discretion with customers and the public, including reasonable standards for personal appearance. 6. Ability to work in a team and adhere to work rules that foster respect in the workplace. Working Conditions and Physical Effort Heavy Lifting Exposure to physical risk Frequent Night and Weekends •Work is normally performed in a typical interior/office work environment. •Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of job. •No or very limited exposure to physical risk. •Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Instructions for Applying: Link to apply: *********************************** Resume Application List of three references Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionDescription: Job Title: Industrial Customer Service Representative Status: Non-Exempt Reports to: Customer Service Manager About Martin Inc.: Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit ******************** Summary: As an Industrial Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better." Key Responsibilities: Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer. Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery. Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required Enters and tracks customer orders from inception through delivery. Expedites customer products or raw materials as required. Communicates with sales as required to assist customers with setup, parts, and daily operations. Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance. Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change. Performs other duties as assigned. Requirements: Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction. Ability to communicate effectively with customers, sales, suppliers, and other team members. Ability to make decisions based on information available. Ability to follow verbal and written instructions within specified time frames. Possession of intermediate to advanced MS Office and general computer skills. Experience with CSD software preferred 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred Prior customer service experience within an industrial environment is preferred. What makes Martin Different: As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are: Our low-cost, low-deductible individual and family healthcare plans 8 paid holidays Weekly Pay Benefits: 401(k) 401(k) matching Dental Insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule: Full-time Monday - Friday 7:30 a.m. - 4:30 p.m. No Weekends

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00