Customer Service Representative
Service representative job in Oklahoma City, OK
Role: Call Center Agent / Customer Service Representative (Reservation / Travel)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Licensed Insurance Customer Service
Service representative job in Owasso, OK
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Owasso, OK. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Client Onboarding Specialist I
Service representative job in Ada, OK
Under moderate supervision, the Business Solutions Client Onboarding Specialist I manages the initial relationship and onboarding of new employee benefit groups. The Business Solutions Client Onboarding Specialist I is accountable for customer satisfaction and quality execution of stated tasks throughout the process. Work will be observed and reviewed both during performance upon completion, and changes in procedures or exceptions to rules are explained in detail as they arise.
Responsibilities:
The Business Solutions Client Onboarding Specialist I is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
The Business Solutions Client Onboarding Specialist I will demonstrate strong teamwork and collaboration with internal and external stakeholders, consistently meeting deadlines while managing multiple tasks. This role requires reliability, accountability, and the ability to work independently on projects. The position also demands excellent time management skills, a customer-focused approach, and a proactive problem-solving mindset to ensure successful client onboarding. As breadth of knowledge increases with experience, the Business Solutions Client Onboarding Specialist I may become eligible to transition to the next level of Business Solutions Client Onboarding Specialist II or into the role of Enrollment and Onboarding Specialist I or II.
Performance Outcomes
Client Onboarding
* Review and maintain LegalShield Group Accounts
* Develop onboarding schedules and timelines
* Schedule and facilitate meetings with client and other stakeholders
* Provide frequent status and progress reports electronically and verbally
* Ensure appropriate and accurate system and contractual set-up
* Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
* Review client account at various stages to ensure all parties meet necessary deadlines
* Handle inquiries received by phone, fax, electronically, or mail
* Should be able to handle sensitive group accounts and be able to prioritize
* Communicate effectively to internal stakeholders
* Ensure a smooth transition to the appropriate Account Management team
Education, Knowledge, and Experience
* Two years of experience performing customer service
* Knowledgeable in Word, Excel, and PowerPoint
* Good typing and 10-key skills required
* Good written and verbal communication
* Good phone and presentation skills
* Effectively interact with users, peers, managers, and vendors
* Requires an ability to handle multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality.
* Requires an individual with a positive professional attitude who can work as a part of a team or individually.
* Requires the ability to work under pressure and quickly adapt to change
* Requires a self-starter with a high level of initiative and problem-solving mindset.
FLSA Status
This is a non-exempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position.
Additional Information:
Location:
Ada
Department:
9340 Business Solutions Sales Operations
Time Type:
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
Auto-ApplyCUSTOMER SUPPORT-SHOWROOM CONSULTANT
Service representative job in Edmond, OK
Job DescriptionDescription:
We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence.
Key Responsibilities:
Greet and assist customers upon arrival at the showroom.
Help customers select bathtubs and bathroom fixtures based on their needs and preferences.
Provide product knowledge and recommendations to enhance customer experience.
Process orders accurately and efficiently.
Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support.
Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses.
Provide professional and consistent service whether interacting in person, over the phone, or online.
Maintain a clean, organized, and welcoming showroom environment.
Work collaboratively with the sales and operations teams to ensure seamless service.
Handle any additional customer service or administrative duties as needed.
Requirements:
Qualifications & Skills:
Customer-focused, friendly, and confident demeanor.
Strong communication skills (both written and verbal).
Ability to engage customers and guide them through product selections.
Strong attention to detail and organizational skills.
Basic computer proficiency and comfort using email and phone systems.
Prior customer-facing experience preferred.
Ability to manage multiple priorities and provide excellent service across different channels.
Professional presence and positive attitude.
CSA Representative - TVC Pro - Driver
Service representative job in Oklahoma City, OK
TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:
*
Fuel Your Growth with Love's - company funded tuition assistance
* Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to TVC Pro Driver: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score.
Job Functions:
Provide the best possible customer service for members, attorneys, and associates by processing documents correctly
Obtain specific information from legal documentation and input it into the computer system
Properly complete various forms of paperwork
Precisely note member files in the computer system
Perform DataQ challenges
Create closing letters
Create Data Reviews
Clearly communicate with Fleet Safety Directors and other personnel
Communicate with courts, officers, and investigators as necessary
Maintain proper records of attendance by correctly using the Paycom system
All other duties as assigned and required
Experience and Qualifications:
High School Diploma (or GED) required
2 years office environment preferred
Must be able to type at least 35 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Required to sit for extended periods of time at a desk
Location:
In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134
Work Schedule:
Monday- Friday 8-5. Schedule is flexible.
Remote with one in-office day each month
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Corporate
Customer Service Professional
Service representative job in Edmond, OK
Job DescriptionBenefits/Perks
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work.
We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.
Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Job Summary
Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.
Responsibilities
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Minimum typing skills 45 WPM.
School Based Family Services Liaison
Service representative job in Oklahoma
PROJECT AWARE
JOB TITLE: School Based Family Services Liaison
SALARY: Competitive Salary based upon experience and certification/licensure
JOB DESCRIPTION NARRATIVE:
The School Based Family Services Liaison is a trained service specialist with the support of an experienced DHS Program Field Representative who provides Adult and Family Services (AFS) and Child Welfare (CW) knowledge and communication links. The SBFSL is the link between DHS, the school, and the families who have children at the school. This position will be a Lawton Public Schools employee and will be required to attend training provided by DHS. The job duties will vary within a given school system.
The SBFSL serves as one of the primary contacts between DHS, the school, students, and families in need. The SBFSL coordinates services to ensure that children and youth attend school and have the opportunity to succeed academically.
QUALIFICATIONS:
Education: Bachelor's Degree
Experience:
Coordinating program implementation
Technology and telecommunications training
Experience in working closely with at-risk youth and families
Knowledge:
A strong ability to get along with patrons, staff, and administration. A neat, pleasant, clean appearance. Strong presentation/speaking ability. The ability to identify and assess the needs of students referred and connect them to school, community or interagency services as needed.
Skills:
Effective communication and organizational skills, flexibility, ability to maintain confidentiality. Able to work independently to complete assigned projects. Must possess management, instructional, and data collection skills. Strong emphasis on working with the public and colleagues.
Machines/equipment:
Computer, printer, copier, telephone, fax.
MAJOR DUTIES AND RESPONSIBILITIES:
MTSS team member at an assigned site; other sites as needed.
Referrals to outside therapeutic counseling agencies for students.
Referrals for TANF, FNAP, child care, SoonerCare, and Medicaid.
Promote positive community relations through effective communication and involvement of community memebers.
Work with schools to provide specialized programs and services for at risk children.
Collect, prepare, and report data required for program evaluations/required reporting.
Work with district staff to access district resources that will benefit students.
Home visits as needed.
Arrange for social services to meet student needs such as backpack program, food pantry, dental/medical assistance, etc.
Help coordinate the mobile summer feeding program and backpack deliveries.
Work closely with the DHS School Based Social Worker and Homeless Liaison to educate and assist staff with Child Welfare Referrals.
Act as liaison to DHS when able, which could include gathering information, setting up interviews, providing and/or facilitating school in-service presentations and training on DHS services.
Participate in school events such as enrollment, open houses, or community resource events.
Perform other duties as assigned by the Federal and State Programs Executive Director.
POSITION OPENINGS: 7
FULL TIME
Inbound Sales Representative- Onsite OKC
Service representative job in Oklahoma City, OK
Job Details APMEX DOWNTOWN - Oklahoma City, OK Full Time High School $42000.00 - $45000.00 SalaryDescription
We are seeking a local candidate for this role! We would love to see you in our downtown OKC office Tuesday-Thursday to experience our culture!
Inbound Sales Representatives at APMEX are responsible for placing sales and purchasing orders for clients. They buy and sell precious metals such as gold, silver, platinum, and palladium. In addition, this position will help maintain APMEX clients by building client relationships through superior customer service, consistent communication, and market updates.
Responsibilities:
Answer inbound sales call and provide education on various product lines that are suitable for the client's investment goals
Answer inbound purchasing calls to assist the client with the items they're looking to liquidate
Analyze the needs of prospective clients and quote pricing accordingly
Maintain a database of leads and referrals
Manage a complete sales/purchasing cycle from prospecting, placing the order, and delivery
Be current and up to date on the financial market
Proactively anticipate client(s) needs and assess risk
Place outbound calls as required to follow up on potential transactions
Respond to Retail Purchasing email quotes
Diagnose, research, and resolve client concerns and requests
APMEX is a multibillion-dollar eCommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while small enough to listen to and care about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! See why APMEX was "Voted as one of the Best Places To Work in Oklahoma!"
Qualifications
Education:
Associates degree or bachelor's degree in Sales, Marketing, Communications, Business Administration or any related field , but an equivalent combination of education and experience will be considered
Experience:
1+ years of professional experience in fields such as Sales, Purchasing, and Marketing is preferred
Prior call center experience is preferred
Data entry and reporting experience is preferred
Computer Skills: Experience with Microsoft Word, Outlook, and Excel
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
Member Relationship Specialist
Service representative job in Tulsa, OK
** Up to $2,000 sign on bonus for external candidates depending on experience **
The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we have to make a difference in the lives of our employees for them to make a difference for our members and communities.
Your role:
In your role as Member Relationship Specialist, you'll provide members with exceptional service and will be responsible for introducing members to new products, services, and consumer loans. You will open new accounts as well as maintain existing accounts and process member transactions.
In this role you will:
Interact with members and potential members to provide accurate and exceptional member service
Identify and resolve member service, loan and deposit account issues
Perform financial services to include originating loans, opening new accounts, IRAs, CDs, credit cards etc.
Cross-sell credit union products and services based on member needs
Balance daily transactions and assist in cash, merchandise, vault, recycler and ATM functions. Ensure appropriate records are maintained and required reports are prepared in timely manner
Contribute to branch and credit union's goals and objectives
Handle member transactions such as deposits, withdrawals, money transfers etc.
Regularly communicate with members by placing outbound sales calls to advise of products and services that are beneficial to their financial well-being while further developing and deepening rapports
Maintain confidentiality and appropriately handle sensitive information
Benefits you can expect when you join Oklahoma Central Credit Union:
Competitive pay - Cha-ching!
Work-life balance - Your family, hobbies, and life outside of work are important to us!
401 (k) retirement plan - You contribute to our future, so we contribute to yours
Best-in-class healthcare coverage - Helping you stay healthy
Generous PTO and federal holidays - We prioritize what matters
Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off
Requirements
Who we're looking for:
You're a friendly person, a great communicator, and you enjoy helping people. You easily build and maintain positive long-term relationships. You naturally lead and influence others. You are detail oriented and know how to stay focused while juggling multiple tasks.
You'll need to have:
High school diploma, GED or higher
One or more years of similar experience in a financial institution
One or more years of customer service and/or sales experience; cross-selling products or services while maintaining productivity goals
Even better if you have:
Previous knowledge of XP2
Working knowledge of regulations relating to all Credit Union deposit products and loans
Excellent interpersonal skills as well as member service skills
Ability to identify areas of opportunity to cross-sell products and services to members
General math aptitude
Well-organized and attention to detail
Ability to consistently follow up with members
Strong computer skills including proficiency in Microsoft Office products
Ability to operate related computer applications and related business equipment
Oklahoma Central Credit Union is proud to be an Equal Opportunity Employer and Drug Free Workplace!
Customer Relations Specialist
Service representative job in Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customer service environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
Call Center Representative
Service representative job in Edmond, OK
Call Center Representative
Customer Service | Business Development
Job OverviewThe Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.About UsAt Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will· Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.· Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.· Coordinate and supply necessary documentation within online reporting trackers as needed.· Utilize internal systems to access and research customer accounts and history.· Confer with customers by telephone to provide information about products or services.· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.· Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.What we would like to see from you· Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.· Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.· Oral Communication: Shaping and expressing ideas and information in an effective manner.· Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.· Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Required Education and Experience· High School diploma or equivalent required.Preferred Education and Experience· Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Classification & BenefitsThe classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.Compensation1400 calls for monthly goal = $60043 appts = $1,45033 appts = $90024 appts = $45050% comms from appts made = About $300Hourly Rate = $10.8840 Hours per week/ 10am-6pmAbout $1600 in Hourly pay Total = $3,950 HighTotal = $2,950 LowIn Office/Not RemoteOther benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Client Specialist
Service representative job in Oklahoma City, OK
TempToFT
Client Specialist
Reports To: Team Manager
Purpose:
To provide client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients.
Contact clients to set up medical supply orders
Handle incoming phone calls from clients regarding orders & customer service issues
Request Medicare documentation on Medicare clients
Contacts medical facilities to obtain cultures and UAs on potential clients
Make entries as appropriate in Medtrack an internal Microsoft Access database
Place orders in Medtrack
Change orders in Medtrack
Support Team Leader on miscellaneous projects
Scanning and faxing all types of documentation to medical facilities
Verifying insurance for existing customer insurance changes
Performs follow up phone calls to clients after initial shipment
Verifies that client files are complete and all necessary documentation is in place
All other duties as assigned.
Qualifications and Requirements:
Must have a high school diploma, college degree preferred, not required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Typing: 35-40 wpm with 40 (adjusted) highly recommended
Possess medical administrative skills
Good communication skills with professionals in clinics and hospitals
Sales experience preferred
Ability to reason, problem solve, and think outside the box
Multi-task a variety of issues
Good organization skills and can prioritize tasks
Proficient in Microsoft Office programs
Good attention to detail
Reliable/dependable
Flexible and adaptable to changes in environment and industry
Team Player; work well with others
Physical Demands:
Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
Infrequent light physical effort required.
Occasional lifting up to 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Services Veterinarian Oklahoma City OK
Service representative job in Tulsa, OK
Professional Services Veterinarian As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This role can be based in Oklahoma City or Tulsa, OK
In this role you will:
* Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
* Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
* Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
* Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
* Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
* Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
* Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
* Adhere to and model the IDEXX Purpose & Guiding Principles.
* Perform other duties as assigned.
What you will need to succeed:
* DVM degree or equivalent.
* Advanced degree or board certification preferred.
* Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
* Licensed to practice in at least one state a plus.
* Solid knowledge of current topics and issues in clinical veterinary medicine.
* Strong business acumen, including specific knowledge of products and services sold.
* Seasoned business and medical professional.
* Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
* Strong facilitator, able to resolve conflict through mutual understanding and respect.
* Excellent customer service and business relationship-building skills required.
* Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
* Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
* High integrity and honesty to keep commitments to Employees, Customers, and the Company.
* Goal oriented, with drive, initiative and passion for business and team excellence.
* Ability to organize and prioritize.
* Have a service-oriented attitude.
* Computer proficiency in Microsoft PowerPoint, Excel, and Word
* Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
* Company vehicle provided
* Hold a valid driver's license
* Extended hours may be required.
* This position can be based in Oklahoma City or Tulsa, OK
What you can expect from us:
* Annual Salary $140,000-160,000 based on experience
* Opportunity for annual cash bonus
* Health / Dental / Vision Benefits Day-One
* 5% matching 401k
* Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyService BDC Representative
Service representative job in Norman, OK
Greeting guests
Answering the phone
Booking appointments
Setting next service appointments
Efficiently using Dealertrack & Xtime scheduler while checking in new cars when needed
Making follow up calls to make sure our guests had an amazing experience after their recent service visit
Keeping track of the loaner car program
Setting guests up in loaner vehicles while making sure we maximize our loaner utilization.
We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction!
Salary: $15.00 per hour
We offer excellent compensation packages:
Excellent company-sponsored medical, dental, and vision coverage options
Industry leading 401K with company matching contributions.
Life Time and other gym membership discounts.
Paid time off and paid volunteer time off.
About Us:
Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.
Here at Nelson Auto Group, we have four core values that shape everything we do: trust in God, attitude of excellence, character, and loyalty. These values translate to the belief that our customers and employees are like family and have a part to play in the vision. Therefore, we desire to hire and train a committed team of employees that lead the way in expressing our vision and making good on our promise that “We'll Make a Believer Out of You.”
Nelson Auto Group is an Equal Opportunity Employer.
Auto-ApplyINVENTORY MANAGEMENT REPRESENTATIVE (ADA, OK)
Service representative job in Ada, OK
START YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively seeking qualified candidates for a rewarding position that is responsible for delivering and retrieving processed and unprocessed blood, blood products, donor/patient samples, derivatives, equipment, and supplies to/from hospitals, mobile blood drives, centers, clinics, doctor's offices, and research facilities.
Considered applicants must be at least 21 years of age with a valid driver's license with zero points on their driving record.
If you are the type of person that loves to drive in all types of weather and has a passion to help save lives, this could be the perfect job for you!
Location: Ada, OK
Pay: $13.50-$16.50 an hour based on education and/or experience to include shift differential and $500 bonus after 6 months and $1,000 bonus after 1 year!
Days and hours: Varied days and hours (Regular Part-Time: 20-30 hours per week)
Qualifications:
* High School diploma or equivalent
* Must be at least 21 years old
* Must have a valid driver license
* Driving record must have zero points with no moving violations or accidents within the last three years. A copy of driving record must be provided before being hired.
* Comfortable driving in all types of severe weather during all hours of the day and night
Special Restrictions:
* Must be able to lift at least 60 pounds
Primary Responsibilities:
* Deliver, retrieve, distribute and transport Blood Products, samples, equipment, specimens, and supplies as necessary
* Process and prepare orders for distribution of blood and blood components as appropriate for customers
* Retrieve and secure products from assigned locations at closing (e.g. confirm all products are boxed and taken to main center; check rotator for platelets that might not have been boxed; check empty boxes for other blood products)
* Required to be available for and to be able to respond to "on-call" as scheduled
* Coordinate with Satellites and Mobile Blood Drive for pickup of products
* Conduct minor maintenance and upkeep of vehicles and equipment used for daily operation
* Perform quality control and maintenance equipment as appropriate
* Perform other duties as assigned by Supervisor or Management
Hotel Front Desk / Guest Service Rep
Service representative job in Oklahoma City, OK
Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Full-Time Application Deadline: September 26, 2025
Lee abajo para ver en español.
Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team!
We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution
What You'll Do:
Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
We're Looking For:
A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and well being.
Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción!
Lo que ofrecemos:
Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día.
Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.
Beneficios para todos los empleados:
Vacaciones pagadas, días por enfermedad, duelo y jurado
Días festivos pagados a tiempo y medio cuando se trabajen
Descuentos en habitaciones de hotel al viajar
Bonos por referir nuevos empleados
Tiempo libre pagado para hacer voluntariado en tu comunidad
Programa de Asistencia al Empleado con recursos de salud mental
Beneficios adicionales para empleados de tiempo completo:
Planes de salud, dental y visión accesibless para ti y tu familia
Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
Opciones de planes de gasto flexible
Planes de jubilación 401(k) con contribución de la empresa
Lo que harás:
Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.
Lo que buscamos:
Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.
Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.
Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada!
¡Aplica hoy!
Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
Enrollment Services - Reconciliation Specialist 160-1014
Service representative job in Tulsa, OK
Ensure integrity of member enrollment data and investigate and resolve complex and exception errors. Duties include identifying potential changes in eligibility, seeking verification of changes and disseminating enrollment information to complete the reconciliation.
KEY RESPONSIBILITIES:
Monitors accounts receivable balances by comparing payment/adjustment reports to eligibility (both CMS & CCOK) to identify discrepancies by member.
Prepare discrepancy reports for each account, communicating directly with the various contact for verification. Maintaining the files for each account, both the hard copies and electronic copies.
Coordinates interdepartmental personnel involved in creating billing transactions to reflect the discrepancies verified as actual terminations, enrollments or premium changes. Verifying that transactions documented to be made were made by the appropriate persons.
Performs other duties as assigned.
QUALIFICATIONS:
Must possess strong working knowledge of accounting principles.
Proficient in Microsoft applications.
Ability to work on multiple projects concurrently.
Strong problem solving & critical thinking skills.
Possess strong oral and written communication skills.
Successful completion of Health Care Sanctions background check.
EDUCATION/EXPERIENCE:
High school diploma or equivalent; Associate degree preferred.
One to three years of previous working experience in accounting, benefits or similar function; preferably in a healthcare environment.
211 Call Specialist - Part Time
Service representative job in Oklahoma City, OK
Part-time Description
Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database. To be considered for this role, applicants must reside in Oklahoma.
JOB RESPONSIBILITIES:
Responds to crisis chats/texts and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.
Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact.
Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.
Gather information about the circumstances that precipitated the call and the caller's specific needs for assistance.
Serve as a mandated reporter in cases of suspected abuse.
Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.
Maintain confidentiality of all contacts adhering to HeartLine's policies and procedures.
Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly.
Utilize supervisory consultation for guidance, support, or debriefing as needed.
Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.
Actively participate in HeartLine's community disaster/emergency response plan.
Other duties as assigned.
Requirements
Education: High school diploma or GED is required. A bachelor's degree in social work, sociology, or a related field is preferred.
Experience: AIRS or AAS certification is preferred. Must obtain AIRS or CRS certification within three years of eligibility. At least one year of experience in a contact center, crisis hotline, or information and referral service. An equivalent combination of education and experience may also be considered. Bilingual in English and Spanish is preferred.
REQUIRED SKILLS AND ABILITIES:
Ability to assess client needs effectively and demonstrate sensitivity to their concerns.
Strong verbal and written communication skills.
Proficient in Microsoft Office (Outlook required).
Experience with client management databases; relational database experience (e.g., Access) is a plus.
Self-starter with strong time management skills.
Able to thrive in a fast-paced contact center environment.
Familiarity with health and human services is highly desirable.
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.
WORK ENVIRONMENT:
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.
Contents may be subject to change to meet the needs of the organization.
Salary Description $13.00 to $14.00 per hour depending on experience
Participant Services Representative I
Service representative job in Oklahoma City, OK
**SHIFT HOURS:** **9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.**
+ Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
+ Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
+ Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
+ Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
+ Performs analysis of COD borrower data integrity situations identified by Customer.
+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
+ Ability to work well under pressure.
+ Unwavering dedication to customer satisfaction and resolving customer concerns.
+ Ability to convey enthusiasm, energy and sincerity over the phone
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$17.20
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Call Center Representative
Service representative job in Oklahoma City, OK
Call Center Agent
Work Mode: Work from Office
Education, Experience and Other Skills
Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Key Responsibilities:
Handle inbound and outbound calls related to flight bookings and travel inquiries.
Provide accurate information about flight schedules, fares, and travel policies.
Assist customers in booking, modifying, or canceling flight reservations.
Resolve customer complaints and issues in a professional and timely manner.
Maintain up-to-date knowledge of airline regulations and travel industry trends.
Upsell additional travel services and products when appropriate.
Document all customer interactions and transactions in the CRM system.
Collaborate with team members to ensure a high level of customer satisfaction.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.