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  • Customer Care Lead

    Mi Windows and Doors 4.4company rating

    Service representative job in Phoenix, AZ

    Customer Care Lead in Phoenix, AZ. 🕖 Monday - Friday, 7:00 to 4:00 💵 Compensation Range $ - $ per hour The Customer Care Lead plays a critical role in ensuring a seamless customer experience by leading a team of customer service representatives, resolving escalated issues, and collaborating cross-functionally to drive continuous improvement. MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors. Responsibilities Lead and support the Customer Care team in daily operations, coaching, and performance management. Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution. Monitor service metrics and KPIs to identify trends and opportunities for improvement. Collaborate with manufacturing, logistics, and sales teams to resolve customer concerns and improve processes. Develop and implement best practices to enhance customer satisfaction and team efficiency. Train new team members and support ongoing development initiatives. Maintain accurate records of customer interactions and resolutions Qualifications 3+ years of experience in customer service, preferably in manufacturing or construction-related industries. Previous leadership or supervisory experience strongly preferred. Excellent communication, problem-solving, and organizational skills. Proficiency in CRM systems and Microsoft Office Suite. Ability to thrive in a fast-paced, team-oriented environment. High school diploma or equivalent required; associate or bachelor's degree preferred. What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription Dental Vision - Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
    $90k-144k yearly est. 30d ago
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  • Customer Service Representative - Claims

    Mica 4.0company rating

    Service representative job in Phoenix, AZ

    Claims Customer Service Representative Opportunity at MICA Are you passionate about helping others, detail-oriented, and interested in building a career in insurance and healthcare support? At Mutual Insurance Company of Arizona (MICA), we've been supporting, protecting, and defending the practice of medicine since 1976. As the leading provider of medical professional liability insurance in Arizona, with additional presence in Utah, Colorado, Nevada, Montana, and Wyoming, we are proud to deliver exceptional service to the healthcare community we serve. We are currently seeking a Customer Service Representative to join our Claims team. This role serves as the primary point of contact for taking First Notice of Loss information, ensuring prompt and accurate claim setup, and delivering responsive, high-quality service to both internal and external customers. Why Join MICA? We provide structured training, supportive leadership, and hands-on learning to help you build confidence and succeed in the role. Our Claims Customer Service team plays a vital role in supporting policyholders during critical moments. You'll work closely with Claims leadership, Claim Representatives, and internal partners to ensure claims are entered accurately, questions are resolved efficiently, and service standards remain consistently high. What You'll Do: Serve as the primary contact for taking First Notice of Loss calls and coordinating follow-up activity Enter claims information promptly and accurately into company data systems Provide exceptional customer service to both internal and external customers Research and respond to non-technical claims inquiries, ensuring timely resolution Monitor referred inquiries to Claim Representatives to maintain service quality Perform month-end duties on a rotating basis, including reporting, data cleanup, and balancing tasks Compile and communicate data in compliance with state and federal regulations and company policies Assist with maintaining vendor and reporting system information Support Authority Committee Meetings and assist with monthly management reports Provide back-up coverage for teammates as needed and collaborate across departments Stay current on policies, procedures, cybersecurity practices, and ongoing process improvements Complete required cybersecurity and compliance training modules Perform additional duties and projects as assigned What We're Looking For: High School diploma or equivalent required; AA degree or higher preferred Minimum of two years of related customer service or claims experience Familiarity with the insurance claims process and medical terminology preferred Strong interpersonal, telephone, and written communication skills Ability to handle customer interactions with professionalism, empathy, and courtesy Excellent attention to detail and ability to efficiently complete data entry tasks Strong organizational skills with the ability to prioritize multiple responsibilities Proficiency with Windows, Microsoft Office, and internet/intranet systems Knowledge of conflict resolution practices preferred Ability to work independently while contributing positively to a team environment What We Offer: Competitive starting salary Day 1 benefits, including comprehensive insurance with low deductibles Hybrid work schedule after initial onboarding 37.5-hour workweek 13 paid holidays (including 3 floating days) 401(k) with company match up to 6% Pension plan Tuition reimbursement up to $5,250 per year Ready to Apply? Please send your resume to ********************* to begin your journey with MICA. At MICA, we believe in doing meaningful work alongside people who care. Join a company that values integrity, collaboration, accountability, and doing what's right for our policyholders, our team, and the healthcare community we serve. MICA is committed to diversity and is proud to be an equal-opportunity employer.
    $29k-37k yearly est. 4d ago
  • Retention Representative - No Sales Experience Required

    Echostar 3.9company rating

    Service representative job in San Tan Valley, AZ

    On-Target Earnings: $70,000 ($17.75/hr base pay with uncapped commission, top earners $100k+) Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226. Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. Full-time on-site; hours may include evenings, weekends or holidays. High school diploma/GED required; Associate's or Bachelor's degree a plus. Smartphone/device with active network connection. From versatile health perks to new career opportunities, check out our benefits on our careers website . Compensation listed may reflect a combination of hourly pay rate and location pay differential. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. com if you would like to discuss the accessibility of our website or need assistance completing the application process. do not use this contact information to inquire about the status of applications. EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )
    $70k-100k yearly 1d ago
  • Customer Service Representative II

    Carmax 4.4company rating

    Service representative job in Tempe, AZ

    7971 - Phoenix CEC - 1625 W. Fountainhead Parkway, Tempe, Arizona, 85282 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Customer Experience Consultant Trainee Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Why CarMax? At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward. Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We're not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders. Role Responsibilities · Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. · Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. · Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. · Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. · Mentor others as your skillset expands. · Achieve sales targets while providing an iconic customer experience. · Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license. · Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Required Qualifications · Sales and customer service experience, in an area such as retail, is preferred. · Thrive in a fast-paced sales environment. · Good listening skills and a strong customer focus. · High level of self-motivation to achieve performance goals. · Strong written and verbal communication skills. · Ability to learn and master new technologies; strong computer skills. · Open availability for shifts that may include nights, weekends, and holidays. · Must be open to shifting schedules two times per year according to needs of the business. · Hybrid role with requirement for working on site one day per week. · Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $18.00 - $26.70 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
    $18-26.7 hourly 1d ago
  • Customer Relations Representative

    Kevin McGraw State Farm

    Service representative job in Phoenix, AZ

    Customer Relations Representative - Kevin McGraw State Farm Employment Type: Full-time Do you love helping people and building lasting relationships? Join the Kevin McGraw State Farm team in Phoenix, where your ability to connect, problem-solve, and create positive experiences will make a real impact every single day. As a Customer Relations Representative, you'll be the friendly and dependable voice our customers count on. From answering questions and resolving issues to providing peace of mind after life's unexpected moments - you'll help reinforce the trust and service our agency is known for throughout the community. If you're motivated by helping others, enjoy working as part of a supportive team, and want to grow your career with a respected State Farm agent, we'd love to meet you. What You'll Do Respond to customer inquiries with empathy and professionalism Resolve billing, policy, and service-related questions promptly and accurately Maintain customer records and assist with retention strategies Collaborate with teammates to ensure a seamless customer experience Support community engagement and agency growth initiatives What You Bring Excellent communication and problem-solving skills Willingness to obtain your Property & Casualty License with Employer Support A passion for helping others and providing top-tier service Customer service experience preferred (insurance experience a plus) Ability to multitask and stay composed under pressure Positive attitude, reliability, and a team-first mindset Why You'll Love It Here Supportive, team-oriented environment led by a top-performing agent Ongoing training and professional development opportunities Path for advancement for motivated and sales-minded team members Competitive compensation and growth potential within the agency The chance to make a difference in the Phoenix community every day
    $30k-41k yearly est. 2d ago
  • Commercial Lines CSR

    Insurance Recruiter Services

    Service representative job in Phoenix, AZ

    $40,000 per year to $55,000 per year is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal. This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built. Core Duties and Responsibilities: Client Service & Support Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions Respond to client inquiries in a timely, professional manner Build strong, long-term relationships with clients through consistent, high-quality service Policy & Account Management Process endorsements, renewals, audits, cancellations, and policy changes Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs) Review policies, confirms endorsements, and binders for accuracy Maintain complete and accurate documentation in the agency management system Renewals & Marketing Support Assist with renewal preparation, including gathering underwriting information and documentation Support account managers and producers with marketing submissions and proposals Track follow-ups, suspense items, and carrier responses Carrier & Internal Coordination Communicate with insurance carriers to obtain policy information, endorsements, and documentation Collaborate with producers, account managers, and internal teams to ensure seamless service delivery Escalate issues when appropriate to maintain client satisfaction What You'll Be Supporting General Liability Business Owners Policies (BOPs) Commercial Auto Workers' Compensation Professional Liability (E&O) Property & Umbrella Coverage (Experience with small business package policies is a plus) Qualifications & Skills Required: Active Property & Casualty insurance license 2+ years of experience in commercial insurance service or account management Strong understanding of commercial insurance coverages and terminology Excellent organizational, communication, and customer service skills Ability to manage multiple priorities and meet deadlines Proficiency with agency management systems (AMS360 experience preferred) Preferred: Experience within the independent agency model Familiarity with certificates, endorsements, and renewal workflows Why Join Us? Collaborative, people-first culture Opportunity to work with experienced professionals in a growing agency Competitive compensation and benefits Career development and ongoing training opportunities Who You Are You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most. Essential Physical Requirements Must be able to work from a sitting position for extended periods of time. Must be willing and able to work in front of a computer monitor for extended periods of time. Must be able to work on a standard computer keyboard for extended periods of time. Must be able to work in a cubical environment during the workday with limited or no distraction. Employee Benefits Include: Medical Plan Dental Plan Vision Plan 401k Live Health Online Life Insurance Disability Supplemental Benefits No waiting period to use accrued PTO Training Employee Assistance Program National Discounts & much more! NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
    $40k-55k yearly 3d ago
  • Call Center Representative

    Insight Global

    Service representative job in Tempe, AZ

    Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The ideal candidate will be available to work either 2nd or 3rd shift with weekend and holiday availability. The responsibilities for this role include, but are not limited to: Respond to customer inquiries with professionalism and accuracy Recommend solutions and document interactions Escalate complex issues appropriately Stay updated on policies and procedures Ensure compliance with regulations Maintain excellent attendance and shift adherence Communicate clearly and empathetically Embrace feedback and multitask effectively The hourly pay for this position is $30/hr. REQUIRED SKILLS AND EXPERIENCE High School Diploma, GED, or equivalent required. Minimum 5 years of customer/client service experience, in a contact center or financial services Credit card support experience Experience in the banking or financial industry. NICE TO HAVE SKILLS AND EXPERIENCE 5+ years of client service experience. Associate Degree or higher Shift Times: 5:00 AM - 2:00 PM 1:00 PM - 10:00 PM 9:00 PM - 6:00 AM
    $30 hourly 2d ago
  • Front Desk Representative

    First Integrity Title Company 4.1company rating

    Service representative job in Glendale, AZ

    BILINGUAL IS A PLUS Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.
    $28k-35k yearly est. 4d ago
  • Customer Service Representative

    Dexian

    Service representative job in Tempe, AZ

    Job title : RCA/ Operational specialist Duration : 6 months contract (possible extension) Pay rate : $25-26/hr on W2. Assists in the implementation of an effective risk management framework. Monitors systems, databases, information, processes, or procedures. Identifies and escalates matters requiring attention to the appropriate area. Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations. Coordinates the collection and/or compilation of data, and compiles and provides reports. May assist in report development and analyzing data. Provides guidance, support, and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives. Basic Qualifications High school diploma or equivalent Typically more than one year of applicable experience Preferred Skills/Experience Intermediate understanding of the business line's operations, products/services, systems and associated risks/controls Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends Well-developed analytical skills Ability to research and manage multiple projects and deadlines simultaneously Effective presentation and relationship building skills Strong PC skills, particularly word processing, spreadsheet, databases, and presentations Effective verbal and written communication skills Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
    $25-26 hourly 4d ago
  • Customer Service Specialist

    Frontline Source Group-Nationwide Staffing & Executive Search 3.8company rating

    Service representative job in Scottsdale, AZ

    Our client is seeking a Customer Service Specialist for a contract to hire opportunity in Scottsdale Arizona. This role is ideal for a high-energy, people-driven professional who is passionate about growth, connection, and delivering exceptional customer experiences in a fast-paced, personal development-focused environment. Company Profile: Professional Services In buisness over 20 years Customer Service Specialist Your Role: This Customer Service Specialist role is focused on building relationships, fostering engagement, and ensuring customers feel supported, inspired, and accountable to their growth. The Customer Service Specialist will play a critical role in customer experience, community building, and ongoing enrollment support. Serve as a primary Customer Service Specialist, delivering exceptional customer experience and engagement across programs and events Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation Build and maintain strong, long-term customer relationships through consistent check-ins and accountability support Engage customers through social media and internal platforms to strengthen community, momentum, and connection Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions Provide administrative and operational support to ensure seamless execution of customer-facing activities Customer Service Specialist Background Profile: 2+ years of experience in a Customer Service Specialist, Customer Support, Customer Success, or client-facing role Experience supporting live events, programs, or customer communities preferred Strong communication skills with a warm, confident, and professional presence High comfort level learning systems, databases, and internal processes Features and Benefits while On Contract: We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab. Features and Benefits of Client: Paid time off and paid holidays Medical Dental Vision Career growth and advancement opportunities Ongoing personal and professional development programs A high energy, people centered work environment
    $30k-37k yearly est. 2d ago
  • Customs Trade Agent

    Fedex Logistics 4.4company rating

    Service representative job in Phoenix, AZ

    Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing regulations. Work closely with other internal staff and departments to deliver high level of service to customers. Process agency brokerage shipments. Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. HS Diploma or GED required. No industry experience required. No work experience required. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with internal staff, management of all levels, internal departments. Preferred Qualifications: Shift: Mon - Fri 6:00 AM - 2:30 PM Location: This is an onsite role Pay Transparency: Pay: Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
    $38k-46k yearly est. 1d ago
  • Customer Service Jobs

    Adecco 4.3company rating

    Service representative job in Tolleson, AZ

    Hiring Immediately for Customer Service jobs at a local client. Weekly pay starts at $18.00 per hour with opportunities for overtime. Work Schedule: 7:00am-3:30pm. Apply now and schedule an immediate interview! High School Diploma or GED 1+ years' Call Center Experience Ability to read, write, and speak English with clear, effective written and verbal communication skills Proficient in Microsoft Teams Strong attention to detail and accuracy Problem-solving skills Ability to remain calm and provide excellent customer service Ability to sit at a computer workstation for extended periods of time Ability to read scripted conversations while navigating multiple platforms Manage a high volume of inbound and outbound calls while staying aligned with provided call scripts Navigate multiple systems and accurately enter customer information during live calls Resolve customer questions or concerns in a timely and professional manner Communicate with internal teams using Microsoft Teams Follow assigned work schedules and attendance expectations Maintain a high level of accuracy and attention to detail in all tasks Demonstrate reliability, punctuality, and consistency in daily work Deliver positive, service-focused interactions on every call Pay Details: $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $18 hourly 7d ago
  • Customer Service Representative

    Randstad USA 4.6company rating

    Service representative job in Scottsdale, AZ

    As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.
    $29k-36k yearly est. 5d ago
  • Dispatch Representative

    Auction Direct Transport

    Service representative job in Gilbert, AZ

    Auction Direct Transport is one of the fastest growing automotive transport brokerage companies, specializing in the shipping thousands of vehicles all over the United States every month. This position reports directly to the Operations Manager. The culture is everything here, if you are looking for an office family, this is your home. Hours for this role are M-F, 40 hours a week, nights free, with an occasional half Saturday shift. The role is expected to be in the office which allows you to learn new skills and grow with the company. We are currently seeking the right person who will thrive in a fast-paced environment as Auto Transport Dispatcher. If you are a highly motivated and well-organized individual with great communication and phone skills we want to talk with you. Key Responsibilities: • Answer inbound calls and place outbound phone calls for updates and questions • Ensure carrier compliance with Department of Transportation regulations • Process and dispatch driver's loads by working in multiple software and dispatch systems • Build/maintain carrier relations in order to maintain positive reputation as a broker • Confirm delivery of orders with customers and transporters • Provide exceptional customer service by providing updated delivery times to the sales team What we look for in our employees: • Stay humble, stay hungry • Respect everyone as family • Do your best in everything you do • Care for employees and customers Now for the fun stuff, what we offer in return: • Medical, Dental and Vision • 401k with company match • Paid vacation and sick time • 6 Paid Holidays • Paid training • Opportunity for growth • Friendly and fun work environment • Competitive pay $17-$18/hour
    $17-18 hourly 3d ago
  • Customer Retention/Billing Specialist

    Matt Woosley-State Farm Agency

    Service representative job in Phoenix, AZ

    Job Description State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communications. QUALIFICATIONS: Must have Arizona Property and Casualty License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-39k yearly est. 28d ago
  • Retention Rep - Career Growth

    Echostar 3.9company rating

    Service representative job in Casa Grande, AZ

    Base Pay: $37,000 On-Target Earnings: $70,000 ($17.75/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226. Job Duties and Responsibilities What You'll Do: Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. Incredible Incentives : High-value rewards program including exciting trips & prizes. Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. Full-time on-site; hours may include evenings, weekends or holidays. High school diploma/GED required; Associate's or Bachelor's degree a plus. Pre-employment screen. Smartphone/device with active network connection. Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $37,000.00/Year
    $40k-50k yearly est. 1d ago
  • Front Desk Representative

    Insight Global

    Service representative job in Phoenix, AZ

    **This role is Monday through Saturday, 8:30-4:30 PM, January 19th-Febrary 19th, with possible extensions & is onsite in Phoenix, AZ ** Day to Day: This person is responsible for efficiently managing the check-in area, ensuring people are greeted warmly, intake forms are distributed and filled out efficiently. Must be tech savvy to assist with online paperwork (via DocuSign) completed on tablets. They must be able to manage multiple people “checking in” at once by adapting and prioritizing based on the schedule. It is very important to be sure which participants are being assigned to which moderators, to avoid mix-ups, so clear communication with the moderator team is critical. They must proactively reach out to participants via text and phone on the day of participation to confirm arrival. They should be proficient at keeping the team updated about participant status via internal messaging channels. Desired Skills: 2+ years customer service 1+ years with previous experience working in a front desk/receptionist/check in capacity
    $26k-33k yearly est. 4d ago
  • Lead Retail Customer Service Associate

    Fedex Office 4.4company rating

    Service representative job in Phoenix, AZ

    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 2+ years of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ...@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
    $31k-36k yearly est. 1d ago
  • Customer Service Jobs

    Adecco 4.3company rating

    Service representative job in El Mirage, AZ

    Hiring Immediately for Customer Service jobs at a local client. Weekly pay starts at $18.00 per hour with opportunities for overtime. Work Schedule: 7:00am-3:30pm. Apply now and schedule an immediate interview! High School Diploma or GED 1+ years' Call Center Experience Ability to read, write, and speak English with clear, effective written and verbal communication skills Proficient in Microsoft Teams Strong attention to detail and accuracy Problem-solving skills Ability to remain calm and provide excellent customer service Ability to sit at a computer workstation for extended periods of time Ability to read scripted conversations while navigating multiple platforms Manage a high volume of inbound and outbound calls while staying aligned with provided call scripts Navigate multiple systems and accurately enter customer information during live calls Resolve customer questions or concerns in a timely and professional manner Communicate with internal teams using Microsoft Teams Follow assigned work schedules and attendance expectations Maintain a high level of accuracy and attention to detail in all tasks Demonstrate reliability, punctuality, and consistency in daily work Deliver positive, service-focused interactions on every call Pay Details: $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $18 hourly 7d ago
  • Sales Representative - Customer Facing

    Echostar 3.9company rating

    Service representative job in Queen Creek, AZ

    Base Pay: $37,000 On-Target Earnings: $70,000 ($17.75/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226. Job Duties and Responsibilities What You'll Do: Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. Incredible Incentives : High-value rewards program including exciting trips & prizes. Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. Full-time on-site; hours may include evenings, weekends or holidays. High school diploma/GED required; Associate's or Bachelor's degree a plus. Pre-employment screen. Smartphone/device with active network connection. Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $37,000.00/Year
    $28k-34k yearly est. 1d ago

Learn more about service representative jobs

How much does a service representative earn in Phoenix, AZ?

The average service representative in Phoenix, AZ earns between $24,000 and $45,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Phoenix, AZ

$33,000

What are the biggest employers of Service Representatives in Phoenix, AZ?

The biggest employers of Service Representatives in Phoenix, AZ are:
  1. Bank of America
  2. Broadridge
  3. Cintas
  4. Procraft Cabinetry
  5. Global Elite Group
  6. Arizona Humane Society
  7. Easypay Finance
  8. OneAZ Credit Union
  9. Blitt & Gaines
  10. Cetera Financial Group
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