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Service representative jobs in Racine, WI
- 1,521 jobsAll
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Technical Service Representative
Condair USA/Ca
Service representative job in Racine, WI
Technical Service Representative - Parts Purpose of Role Under the direction of the Manager, the Technical Service Representative, Parts position responds to agent's and end user inquiries for part numbers and part identification and performs a variety of technical duties relating to the Technical Services Department. Key Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Utilize IOMs, ERP software, electrical schematics, and parts lists to identify and provide proper part numbers. May require travel to train on new equipment releases and other Condair items (10 of time?). Look at all aspects of any situation, be it from the customers' point of view or the agents' while, at the same time, representing the Company and its best interests. Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff. Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders. Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset. Edit, update and release parts lists. Submit all necessary reports and documentation, including but not limited to service reports and reports to communicate end users' concerns. Travel approximately 20% of the time. Must be able to travel within Canada and the US unrestricted. Adhere to Condair's Quality Assurance and Health and Safety systems. Other duties as assigned by management. Professional Skills, Qualifications, and Competencies Education and Experience: Minimum of 3 years' experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician's diploma or study in Building Automation System Operation or Electrical Engineering Technologist. Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally. Ability to Reason: The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions. Computer Skills: Proficient working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset. Certificates/Licenses: Valid and up to date passport, and ability to travel within North America and internationally is required. Personal Characteristics Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Offers to help others to achieve common goals. Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated. Ethics: Works with integrity and strong morals/ethics. Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed. Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed. Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Primary: Sitting/Standing at a workstation. Computer work, data entry. Listening - use of ear/head mounted phone receiver. Talking in person and over the phone. Utilizing production floor for training or research. Occasional: Kneeling, reaching, lifting up to 40lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning. Possible exposure to weather, heat/cold, wet/humid. Heights, small spaces. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties, the employee is regularly exposed to: A regulated indoor climate. Benefits/Perks Condair is pleased to provide the following benefits to all full-time employees (subject to change): Medical benefits Dental benefits Vision benefits Short-term disability insurance Long-term disability insurance Life insurance/AD&D Flexible healthcare spending account 401K Free snacks and beverages Paid vacation Paid sick leave Accommodation We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at ***************** or call ************ and ask to speak with Human Resources. Acknowledgement This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties. About the Company Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments. Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locatio ns worldwide. Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life. Our Mission: Driven by our customers' needs and supported by science, we engineer reliable, sustainable solutions. Slogan: Humidity for a better life. Our Values: We act on our vision We are reliable We are result-oriented We empower our people We improve human life$35k-62k yearly est. 5d agoHealthcare Bilingual Care Coordinator
Lutheran Social Services of Wi & Upper Mi
Service representative job in Waukesha, WI
💼 Now Hiring: Bilingual Care Coordinator - Children's Long-Term Support (CLTS) Program 📍 Waukesha County, WI 🕒 Full-Time | M-F, First Shift | Remote Flexibility 💰 $24.70/hour for Spanish Bilingual + 💵 $2,000 Sign-On Bonus! Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate and organized Bilingual Care Coordinator (English/Spanish) to join our CLTS Waiver Program team in Waukesha County! The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to thrive in home and community settings. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services. 🌟 🧠 What You'll Do 🧒 Assess children's functional abilities using approved tools 📝 Develop and implement individualized service plans with families and providers 🤝 Facilitate team meetings and coordinate services based on family-centered goals 📋 Maintain accurate documentation and meet all regulatory timelines 🧭 Collaborate with internal teams and external agencies to support families 🧑 ⚖️ Testify in legal proceedings when required 💬 Communicate clearly with families, providers, and team members 🧑 🎓 Participate in staff development, training, and supervision 🎁 Perks & Benefits 🏥 Medical, Dental & Vision Insurance 💳 Flex Spending (Health & Dependent Care) 🚙 Mileage Reimbursement 🏖️ Paid Time Off + 10 Paid Holidays 💰 403B Retirement Contribution 🧑 ⚕️ Employee Assistance Program 🏅 Service Awards & Recognition 🏡 Remote Work Perks 1 remote day/week at 6 months 2 remote days/week at 9 months 3 remote days/week at 12 months 📚 Qualifications 🎓 Bachelor's degree in a human services field (e.g., Social Work, Psychology, Special Education, Counseling, etc.) 🧒 Minimum 1 year of experience working with children with disabilities 💬 Fluency in Spanish required 💻 Proficient in computer systems and electronic health records 🤝 Strong interpersonal and organizational skills 🚗 Valid driver's license and reliable transportation (MVR check required) 🌍 Work Environment Community-based with daily travel required Moderate noise level; occasional exposure to outdoor conditions Flexibility to meet family needs, including crisis response ✨ Ready to make a difference in the lives of children and families? Apply today and help empower families through compassionate care coordination in the CLTS Program! LSS is an Equal Opportunity Employer (EOE).$24.7 hourly 2d agoClient Services Associate
SGS
Service representative job in Lincolnshire, IL
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.$57k-89k yearly est. 5d agoPart-Time Customer Service Representative
Global Electronics Association
Service representative job in Deerfield, IL
CUSTOMER SERVICE REPRESENTATIVE, PART-TIME Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager. RESPONSIBILITIES Phone and Email Support - 85% • Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing. • Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued. • Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members. • Communicate with customer and partners via email in a professional and thorough manner. • Building lasting relationships with customers, members and internal team members based on trust and reliability. • Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested. • Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support. • Process phone, email, and web orders in a timely and accurate manner. • Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates. • Process returns and other transactions as necessary within the ERP system. • Verify and update customer information before processing transactions, add new customer records to database when record does not exist. • Document all support activities with the case management system. Special Projects - 15% • Assist management with projects as needed. • Handle regular data entry projects and assist other internal teams with assigned projects as needed. • Assist with trade show projects as needed. • As time allows, review data and process flow in NetSuite and suggest improvements. • Conduct testing of system updates as assigned. • Represent the “voice of customer” on teams and in meetings/conversations, as necessary. REQUIREMENTS • High school diploma or equivalent, some college preferred. • 2 years of experience working with customers. • Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors. • Ability to work independently and collaboratively. • Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent). • Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine. Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office. The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week. Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing. As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.$20-25 hourly 2d agoClient Relationship Specialist - Schaumberg/Barrington, IL
Charles Schwab
Service representative job in Barrington, IL
Regular Your opportunity As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you. What you have Required Qualifications: 1+ years of Client/Customer Service experience Preferred Qualifications: Previous experience in Financial Services/Wealth Management and/or closely related industry. While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses Ability to handle client needs with tact and diplomacy Outstanding written and oral communication skills Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships Basic understanding of brokerage regulations and rules that govern client accounts May be asked to become a Notary In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance$65k-82k yearly est. 1d agoCustomer Service Specialist [Manufacturing]
PPC Flex
Service representative job in Pewaukee, WI
The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team. Essential Accountabilities: Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands Escalate internal systematic/process concerns until final solution/resolution is provided to customer Identify and upsell opportunities by recommending new or complementary products to meet customer needs Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction KEY CHARACTERISTICS & ABILITIES: Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectations Values teamwork and supports a team environment Desire to continually learn and improve skill set Skilled in deescalating situations both over the phone and in writing (email) Ability to maintain professional and helpful attitude in high-tension or stressful situations Assertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas Must have high attention to detail and accurate data entry Must be able to manage multiple work items at one time with a high sense of urgency Must have strong problem solving and organization skills Shares learning with peers Minimum Qualifications: 5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy Bilingual in Spanish is a plus but not required Ability to think critically, adapt to changing priorities, and resolve issues effectively$28k-36k yearly est. 3d agoCustomer Service Representative
Tier4 Group
Service representative job in Franklin, WI
$15/HR Type: Hybrid (3 days onsite per week) Duration: January 2026 - July 2026 Schedule: 7:30 AM-4:00 PM, 8:00 AM-4:30 PM, or 8:30 AM-5:00 PM CST Perks: Benefits, free daily lunch when onsite Job Description: We are seeking a detail-oriented and client-focused professional to join our service team. In this role, you will provide support to clients and field representatives-primarily through call center operations-by resolving issues related to the consumer website and mobile app. These issues may include login, registration, password resets, navigation, and general content questions. You will play a key role in delivering an exceptional client experience by providing efficient, accurate solutions and building strong relationships with both clients and field representatives. Key Responsibilities Assist clients and field representatives with website and mobile app inquiries, including login, registration, password, navigation, and content questions. Deliver a distinctive and efficient client experience while maintaining high service standards. Take ownership of calls, resolve issues effectively, and proactively address potential future concerns to minimize repeat calls. Serve as a trusted advocate for field representatives and collaborate to meet client needs. Educate clients and representatives on website features and self-service capabilities. Build professional relationships to enhance client loyalty and satisfaction. De-escalate service concerns with professionalism and empathy. Meet efficiency and quality standards while handling confidential information appropriately. Manage phone interactions and follow-up casework with accuracy and attention to detail. Work independently and as part of a team to identify process improvements and implement solutions. Research and evaluate possible solutions using available resources. Adhere to strict confidentiality and privacy standards. Embrace change and contribute to a culture of continuous improvement. Demonstrate flexibility in shifting priorities to meet business and client needs. Perform keyboarding and computer tasks accurately and efficiently. About the Team You'll join a team of 25 service professionals dedicated to supporting clients and field representatives through call center operations. The team focuses on resolving issues related to the consumer website and mobile app, ensuring a seamless and positive experience for all users. At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work$15 hourly 3d agoBilingual Customer Experience Assistant
QPS Employment Group
Service representative job in Brookfield, WI
QPS Employment Group is hiring for a Bilingual Customer Experience Assistant for our Corporate Headquarters in Brookfield, WI. The Customer Experience Assistant will talk to QPS internal employees, candidates looking for work, companies calling to hire, references, and much more. This is a full-time internal position with QPS. Hours will be 8:30am-5:00pm, Monday-Friday. Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs: Family Spirit: We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company. High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary. Passion: Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us. Legacy: We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value. Innovation: We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves. Collaboration: We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved. What You'll Be Doing: Answer, screen, and direct incoming calls Verify customer information Accurately document and make appropriate changes in software database following communication with customer Perform basic background checks on customers Perform basic searches within the software database Provide excellent customer service What We Look For: Bilingual, Spanish and English - not required, but preferred Previous telephone customer service experience - call center or high volume customer service environment preferred. High School diploma or GED preferred Knowledge of Microsoft Windows programs Professional and effective telephone and written communication skills What We Offer: We are proudly 100% employee-owned (ESOP), Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k, PTO, Birthday, Holiday, Educational Assistance.$26k-31k yearly est. 4d agoCustomer Service Representative - Producer Services
Teksystems
Service representative job in Des Plaines, IL
Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping others and making complex processes simple? We're looking for a Bilingual Producer Service Center Representative to support our internal agents and partners with professionalism, empathy, and expertise. What You'll Do Serve as the go-to resource for internal agents, brokers, and field leaders-answering questions and resolving issues quickly and accurately. Handle a variety of inquiries, including: Policy & Underwriting: Why hasn't a policy cleared? What's missing? Technology: Troubleshoot enrollment system issues. Licensing, Billing & Compensation: Provide clear answers and guidance. Research and resolve issues during the call, asking the right questions to get to the root of the problem. Manage 30-40 calls per day during peak season, with call times ranging from 5-35 minutes. Communicate professionally via phone and email, ensuring every interaction is positive and productive. What We're Looking For Must-Have Skills: Bilingual in Spanish and English (verbal, written, and reading) Strong communication and problem-solving skills Basic computer skills and ability to learn new systems quickly High School Diploma or GED Preferred Skills: 2+ years in a contact center environment Insurance knowledge or licensing experience Familiarity with Microsoft Office Suite Soft Skills: Calm under pressure and adaptable to change Detail-oriented with strong organizational skills Ability to work independently and as part of a team Friendly, professional demeanor Job Type & Location This is a Contract position based out of Rosemont, IL. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Rosemont,IL. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.$19-20 hourly 1d agoCustomer Service Expert
Postnet-Il106
Service representative job in Lake Forest, IL
Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.$47k-104k yearly est. 9d agoClient Relationship Specialist
Mesirow Financial Holdings, Inc.
Service representative job in Highland Park, IL
The Opportunity: Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services. Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years. We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities: * Client onboarding, including preparation of new account paperwork and client information-gathering * Account maintenance, including any account registration and account profile changes * Asset movement processing, including journals, wire transfers and EFTs * Assist with quarterly billing and performance reporting * Client issue resolution * Gathering tax information for clients and assisting with tax reporting * Relationship management, including regular client contact * General administrative functions, including but not limited to: * Maintaining information in the Client Relationship Management System * Exception report review * Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc. * Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries * Trade execution and trade error resolution, as may be applicable and required Requirements: * Bachelor's degree * Minimum of 3 years relevant experience required * FINRA Series 7 and 66 licenses preferred * Familiarity with estates preferred * Highly motivated self-starter with a strong work ethic and positive "can-do" attitude * Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.) * Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred * Demonstrates an ability to learn new processes and technology platforms * Takes direction well and demonstrates proactive follow through on assigned tasks * Ability to prioritize and effective time management skills * Excellent verbal and written communication skills * Remains focused on tasks and retains composure under pressure or with conflicting priorities * Gathers information and consults appropriate parties when additional guidance is needed * Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas * Responsive to client requests and escalates to team members whenever necessary In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program. EOE$75k-95k yearly 60d+ agoCustomer Support Representative
Citizens Bank
Service representative job in Mukwonago, WI
The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Hours: Business hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 15-29 hours per week. This position will typically work every Saturday. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************$35k-39k yearly est. Auto-Apply 5d agoInbound Sales Representative ($80-90k+)
Hiregy
Service representative job in Libertyville, IL
#IND123 #IND456 Inside Sales Representative is onsite Pay: Year 1 OTE $90,000, uncapped commission Paid training ($17.00 per hour for the first week) and sign-on bonus ($750) $14.50 per hour increases to $15.00 per hour at 90 days Commission paid every 10 days (after training for one week, eligible for commission) Sample biweekly hourly pay at 90 days: $48.00 per hour for that pay period Type: Direct hire Schedule: Must be open to department hours M-Sat 8:00 AM to 9:00 PM CST Typical schedule: (4) days 8:00 AM - 4:30 PM, (1) late shift 12:30 PM - 9:00 PM CST Saturday OT available, Saturday department hours 8:00 AM to 7:00 PM CST Monday-Friday: 8:00 AM - 4:30 PM Start date: Tues, Jan 6 Career outlook: Uncapped earnings, fitness center, game room, full benefits including 401k with match, room to grow into other departments or team lead roles. Job description: Make outbound calls (typical talk time 3-5 minutes) using an automated dialer to connect with homeowners who have requested information Take inbound calls from interested homeowners and answer questions about bath, shower, and wall surround solutions Schedule free in-home consultations for homeowners to explore product options Represent the brand with energy, professionalism, and a customer-first attitude Educate, persuade, and close 40% conversion average Requirements: Must have (1)+ year of sales or outbound experience with overcoming objections, scheduling appointments, collections, door to door sales or similar relatable experience. They do not want to see regular customer service call center representatives, there must be that "sales" piece. High school diploma or equivalent Background check required$90k yearly 4d agoSpecialist, Partner Relations
HSA Bank
Service representative job in Milwaukee, WI
At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Job Summary: Under the direct Supervision of the Partner Service Manager, the Partner Relations Specialist is responsible for managing daily issue resolution and providing administrative support for specific assigned Partners/Large Employers with money movement or audit risk. Takes ownership for providing communication plans and escalation tracking for proper internal and external visibility. This position also acts as a backup for Partner Service Managers for lower-level partner responsibilities. Key responsibilities for the role: Acts as a Partner Subject Matter expert for assigned partners being internal and external support Assist Partner Service Managers with critical needs and support to meet partner goals Assist with managing, monitoring and identifying service trends based on file, intake, operational data Identify scalable processes that will work across all of our partner relationships to meet or improve goals Regularly review internal knowledge base content for consistency, quality, and ease-of-use for assigned partners Gather insights from our support teams to identify trends and opportunities for improvement Own the success and serve as point of contact for critical high risk partner tasks Own Partner custom money movement processes with extreme detail to contractual obligations. Proactively monitors file processing Act as file expert for each Partnership we support Responsible for daily ownership of Partner dashboard updates and necessary reporting to partners Responsible for performing customized monthly processes per Partner which include critical decision-making responsibilities to assist in partner framework being successful Escalate issues when appropriate and drives recovery efforts Identifies systemic issues as they occur and works with Senior/Manager to rectify Resolve partner support through case management in a timely and professional manner Support Partner specific project work in reference to internal/external enhancements to improve our Partner experience Key skills/experience qualifications for the role: 4 years of experience minimum servicing partners and large employers. 2 years of experience minimum with employee benefits, TPA's or insurance carriers with HSA/Notional products Strong interpersonal skills Proven customer service experience Adaptability to prioritize workload and frequently transition between different focuses aligned with role Utilize communication and problem-solving skills to effectively perform assigned assignments Working knowledge of computer and processing skills (email, internet, intranet, etc.) Proficient in Microsoft Office Suite with proven ability in lookups and macros. Excellent verbal and written communication skills Possesses the ability to maintain the strictest confidentiality of company and customer information. Ability to effectively multi-task Excellent organizational skills with attention to detail Ability to work with a diverse work force and customer base Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change. Strong commitment to achieving personal growth and success The estimated salary range for this position is $50,000USD to $55,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.$50k-55k yearly Auto-Apply 60d+ agoCall Center Representative_Pharma exp_Lake forest IL
360 It Professionals
Service representative job in Lake Forest, IL
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.$30k-36k yearly est. 1d agoAccount Services Specialist
Johnson & Quin
Service representative job in Niles, IL
Full-time Description Responsible for supervising the production of complicated one-time and ongoing projects either directly or through subordinate team members. Provides excellent customer support and well-detailed internal communications. ________________________________________________________________ MAJOR RESPONSIBILITIES: Analyzes projects from a “big picture” point-of-view. Looks at processes and workflow and incorporates procedures to help streamline project and regularly schedules meetings/pre-flights/conference calls to ensure all parties are updated. Creates job tickets, in Monarch, and develops/updates spreadsheets for his/her accounts and assists, when needed, with others'. Communicates schedules, instructions or specification changes clearly to both internal and external clients through email or changes in the Monarch system. Provides external clients with solutions to problems/concerns and incorporates them in/with internal written procedures. Takes the lead on complicated one-time and ongoing projects and manages the project with minimal assistance from the Team Supervisor. Actively monitors schedules/production to ensure quality and timeliness of project and develops systems of audit checks that apply to each project. Stands in for Sales when needed (i.e., customer visit, conference call, proposals, etc.). Additionally, understands/interprets estimates, proposals, and requests for quotes and communicates reference points on them with internal and external clients. Works in conjunction with sales to write specifications for the reprinting of components. Keeps an accurate record of the amount of time put forth into each project and continually looks for efficiencies to be achieved and recommends changes in production. Produces invoices on projects in an accurate and timely manner, looks for ways to better capture all costs, and suggests ways to invoice each project more efficiently. Serves as official “back-up” contact when others are out of the office and may be asked to support other large one-time projects in a “consulting” capacity. Takes leadership role on special projects assigned by Team Lead or Manager, Client Services. Completes other various duties as assigned by manager. Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook. Requirements QUALIFICATIONS: 3-5 years of successful project management and client services experience in direct marketing or related field. College degree in graphic communications, printing technologies or business-related field or equivalent preferred, or equivalent experience. Experience must include background of laser imaging, bindery, pre-press, printing, lettershop and data processing. Knowledge of postal regulations and procedures is preferred. Excellent oral and written communication skills. Must be comfortable communicating with visual aids for internal and client meetings. Able to work in a team environment with internal personnel. Ability to focus on priorities and objectives and adhere to target deadlines. Basic experience with Microsoft Office 365 (Excel, Teams, Word) and Outlook. ESSENTIAL JOB FUNCTIONS: Must be able to communicate proficiently orally and in writing in English. Able to read handwritten, printed materials, and computer screens. Must have the manual dexterity to manipulate a computer keyboard. Must be able to communicate in person, via telephone, and teleconferencing with customers and internal personnel. Ability to travel by automobile or airplane when necessary. WORKING CONDITIONS: Normal office environment and some exposure to a manufacturing plant facility onsite. Hybrid schedule based on department rotating schedule for in-office assignments. DISCLAIMER: An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Salary Description $65-75,000 per year$65k-75k yearly 60d+ agoClient Access Specialist
Josselyn
Service representative job in Northbrook, IL
With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain's Chicago Business Fast 50 list for the second consecutive year! Job Summary The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage. Schedule This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible. Opening Shift: 8:30 AM - 4:30 PM Mid Shift: 11 AM - 7 PM Closing Shift: 1 PM - 9 PM Saturday (rotating) Shift: 9 AM - 2 PM Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience Essential Responsibilities and Metrics: Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression. Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures. Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician Answer incoming calls, direct inquiries appropriately, and provide accurate information about services. Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner. Promptly process walk-in clients, ensuring timely service and appropriate documentation. Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines. Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care. Monitor waiting areas and ensure they are clean, safe, and welcoming at all times. Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support. Qualifications: High School Diploma or equivalent Prior experience as a receptionist in a behavioral health or healthcare related field HIPPA experience Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom Consistent, reliable, professional dress, and manner Excellent written and verbal communication skills Excellent time management skills Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required$32.8k-35.3k yearly 60d+ agoProfessional Services Veterinarian Milwaukee WI
Idexx Laboratories
Service representative job in Milwaukee, WI
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. This position can be based in Chicago, IL or Madison, Milwaukee, WI In this role you will: Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. Adhere to and model the IDEXX Purpose & Guiding Principles. Perform other duties as assigned. What you will need to succeed: DVM degree or equivalent. Advanced degree or board certification preferred. Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice Licensed to practice in at least one state a plus. Solid knowledge of current topics and issues in clinical veterinary medicine. Strong business acumen, including specific knowledge of products and services sold. Seasoned business and medical professional. Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. Strong facilitator, able to resolve conflict through mutual understanding and respect. Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. High integrity and honesty to keep commitments to Employees, Customers, and the Company. Goal oriented, with drive, initiative and passion for business and team excellence. Ability to organize and prioritize. Have a service-oriented attitude. Computer proficiency in Microsoft PowerPoint, Excel, and Word Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) Company vehicle provided Hold a valid driver's license Extended hours may be required. This position can be based in Chicago, IL or Madison, Milwaukee, WI What you can expect from us: Annual Salary $140,000-160,000 based on experience Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE$26k-36k yearly est. Auto-Apply 12d agoCall Center Operator, part-time, .5FTE, 1st shift
CWI Landholdings
Service representative job in Milwaukee, WI
At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. Position Requirements- A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:$30k-37k yearly est. Auto-Apply 60d+ agoResidential Support Professional - Addictions Recovery - Weekends
Lutheran Social Services of Wi & Upper Mi
Service representative job in Richfield, WI
Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.$17.8 hourly 5d ago
Learn more about service representative jobs
How much does a service representative earn in Racine, WI?
The average service representative in Racine, WI earns between $25,000 and $50,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Racine, WI
$36,000
What are the biggest employers of Service Representatives in Racine, WI?
The biggest employers of Service Representatives in Racine, WI are:
- Global Elite Group
- Dental Associates
- Ao Garcia Agency
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