Client Relations Specialist
Service representative job in Richmond, VA
CapCenter is seeking a Client Relations Specialist to help pursue our mission: simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a
client-centric philosophy.
This is a high growth role that we actively promote into operations and sales opportunities.
In the Client Relations Specialist role, you'll be the initial point of contact for CapCenter prospects who are considering CapCenter's suite of services. Client Relations Specialist respond to inbound inquiries to quickly and accurately identify which leads are qualified CapCenter prospects. Client Relations Specialists understand each inquiry's unique situation and financial goals, so that the most appropriate business unit can help them to the finish line.
Here's what you'll need to know about the role, our team, and what it takes to succeed at CapCenter.
You will
In your first 30 days, you will:
Secure an NMLS license (we'll sponsor it!)
Become a subject matter expert on our multiple service lines
Complete our introductory Consultative Sales training course
Get hands-on training in our CRM
In your first 90 days, you will:
Convert sales qualified leads to our Refi, Purchase, and Real Estate teams.
Get exposure to our different lead channels and learn how to best drive quality business
Build on your communications and underwriting knowledge through learning modules, proprietary training, and live coaching
Complete a self-assessment to build a blueprint for career progression at CapCenter
You are
A critical thinker: we're happy to teach the content, but you should be hungry to learn, comfortable thinking on your toes, and adept at solving problems.
A communicator: most Americans buy less than five homes in their life - it's critical that you build trust, distill complex financial concepts simply, and listen actively.
Self-aware: you're looking for an opportunity to develop your strengths and weaknesses
Driven to help others: you want to do good
Ambitious: you want to do well
A college graduate with a bachelor's degree
We hire for talent, not experience. You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems.
You'll get
NMLS Certification
Competitive salary, variable pay & annual bonus
401k (with matching!), health, dental, & vision
Training to learn the home-ownership experience back to front.
To participate in cross-functional collaboration that fosters lateral and vertical career growth
The opportunity to help people through one of the most stressful and important transactions of their lives.
Our culture is growth oriented. Past Client Relations Specialists have been promoted into sales, operations, team lead, and market management roles.
Client Services Representative I
Service representative job in Richmond, VA
Dominion Payroll is hiring a Client Services Specialist I in Richmond, VA!
If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll, we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.
Reasons you should join Dominion Payroll:
Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
Renowned for 99% customer retention with industry leading Net Promoter Score
Proprietary, web-based technology that provides competitive advantages
Locally owned and operated
Phenomenal opportunities for advancement
Here's what you'll do day-to-day:
Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
Maintains payroll operation by following policies and procedures; reporting needed changes.
Protects payroll operation by keeping information confidential
Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
Establish and build healthy working relationships with clients, vendors, and peers.
Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
Required to be phone back up for the tier 2 team when needed.
Understand garnishments and able to explain our procedures.
Review & resolve any escalations, also inform manager of any escalated issues.
Must provide excellent customer service and be able to work well with clients and internal staff.
Guides clients in employee lock outs and client user set ups.
Update all client bank accounts at client request
Research billing inquiries.
Perform additional duties as required, including special projects and audits.
Provide training and support for services such as ESS, PTO, and time keeping via Zendesk
Participate in weekly Learning & Development trainings, iSolved release meetings, products solutions, and all applicable company trainings
Accruals and absences regarding set up and troubleshooting
Setting up workflows for clients and testing them to ensure they work.
Utilizing the organizational table and miscellaneous fields and updating and setting up.
Here's what we're looking for:
Must be highly proficient and fully functional in all Microsoft Office applications and be able to effectively utilize available office management technology.
Ability to work independently, be self-motivated, detail-oriented, and organized.
Excellent verbal and written skills
A positive and upbeat attitude.
Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy
Preferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payroll
Preferred customer service experience
Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment.
Must be flexible and able to work overtime when necessary.
Able to deal with difficult, sensitive, and confidential issues.
Professional, articulate, and able to use good independent judgment and discretion.
Understanding, embrace, and embody DP Core Values. These core values, clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all our decisions.
Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
GSD: Get Shit Done! Start right now and don't stop. WE are never done.
Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
DP NO SE Vera: Never get stuck. We find a way to make a way.
Excellence: Don't let good be the enemy of great. Every single thing that you do matters!
Company Perks:
Robust 401k match program 💸
Significant paid time off plus company paid holidays
16 hours of community volunteer paid time off ⏰
Quarterly community-focused opportunities 🌍
Friday lunch 🍴
Close at 4pm on Fridays 🌞
Wellness and employee assistance programs
Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.
Customer Success Consultant
Service representative job in Richmond, VA
* Enjoy working in a collaborative team making an impact for our customers! * Hybrid ways of working * Permanent role based in Melbourne We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Customer Success Team sits within our Customer Group. The Customer Group is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au.
When you join the Customer Group, you join a cross-functional group of folks representing product, tech, sales and marketing, supported by PR, communications, HR, finance, legal - all the people you need to create products our consumers love and customers value. With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.
What the role is all about:
The Customer Success Consultant is a vital role within REA's Customer Success team, responsible for managing a select portfolio of high-value accounts, delivering tailored support to drive adoption, retention, and advocacy of REA's subscription services.
* Manage and nurture relationships with key strategic accounts, ensuring they derive maximum value from REA's products and services.
* Develop and execute comprehensive success plans tailored to the unique needs and goals of customers whilst partnering with your Relationship Managers & Specialist Sales counterparts.
* Contribute to being the voice of the customer within REA, proactively providing actionable feedback to drive continual improvements in products and services.
* Elevate customer success stories to showcase the ROI and value delivered by REA's solutions.
* Partner with Product, Marketing, and Sales teams to align on customer needs, and ensure coordinated execution of strategies that drive customer success.
* Influence product development initiatives based on customer feedback and insights, ensuring customer-centric enhancements.
* Analyse customer data to identify trends, risks, and opportunities, and share insights to leadership.
* Use data-driven insights to develop strategies that improve customer engagement, satisfaction, and retention.
* Identify and make the most of upsell and cross-sell opportunities, collaborating with Sales to expand account value.
* Drive initiatives to enhance product adoption, customer engagement, and advocacy across the customer base.
Skills and Qualifications:
* Demonstrated experience in Customer Success, Account Management, or a related role within a fast-paced technology or media environment.
* Proven track record of managing high-value accounts and improving adoption, retention, and expansion metrics.
* Strong commercial acumen with the ability to develop and execute strategic plans that deliver measurable business outcomes.
* Excellent stakeholder management and negotiation abilities, capable of influencing senior decision-makers.
* Analytical mindset with the ability to leverage data to inform strategies and drive impactful actions.
* Strong understanding of digital media, digital marketing, and property advertising trends and best practices.
* Real estate experience is desirable
* Bachelor's degree in Business, Marketing, or a related discipline preferred.
* Experience with SaaS products and familiarity with REA's technology is highly beneficial.
The REA experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
* A hybrid and flexible approach to working
* Flexible leave options including, birthday leave and purchase additional leave
* Flexible parental leave offering for primary and secondary carers
* Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
* Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
#LI-HYBRID
Auto-ApplyConsultant - Customer Training - Wavemark
Service representative job in Richmond, VA
As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products.
**Job Summary:**
This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.
**Responsibilities:**
+ Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.
+ Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.
+ Provide expert guidance on training best practices, change management, and implementation strategies.
+ Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.
+ Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams).
+ Ensure training content meets the specific needs and supports the solution workflows within the hospital.
+ Oversee the training process from initial planning through department-level kickoff.
+ Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.
+ Monitor training effectiveness and provide post-professional training services as needed.
+ Travel to customer sites (hospitals and healthcare systems).
**Qualifications:**
+ Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development.
+ Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.
+ 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred.
+ Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.
+ Strong understanding of adult learning principles and instructional design.
+ Proficiency in virtual training tools and Learning Management Systems (LMS).
+ Excellent facilitation, presentation, and communication skills.
+ Ability to manage multiple projects and stakeholders simultaneously.
+ Familiarity with healthcare operations, compliance, and clinical workflows.
+ Strategic thinker with a consultative approach.
+ Strong interpersonal and relationship-building skills.
+ Adaptable, proactive, and solution-oriented.
+ Comfortable working in fast-paced, dynamic environments.
+ Ability to travel 75% to customer sites (hospitals and healthcare systems)
+ Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
**Anticipated salary range:** $67,500 - $105,930
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Part-Time (As Needed) Service Liaison
Service representative job in Richmond, VA
Part-time, Temporary Description
Empire Hospitality, a federal contractor in the hospitality industry, is seeking a Service Liaison to join our team. We are looking for an individual who has a heart for service and a desire to make a difference in the lives of our guests. As a Service Liaison, you will be responsible for maintaining a positive relationship with our hotel partners while providing exceptional service to our guests.
The Military Entry Processing Station (MEPS) Task Order On-site Liaison supports the daily operations of the Military Entry Processing Stations (MEPS) by supervising and coordinating services for applicants and communicating with key stakeholders. This role focuses on ensuring that all applicants receive the appropriate services as specified in the contract. The ideal candidate will have strong customer service skills, attention to detail, and the ability to coordinate with others and resolve issues independently.
The ideal candidate will have extensive experience in customer service, strong leadership abilities, and the capability to resolve complex issues efficiently. Prior military experience is strongly preferred.
Requirements
*Sunday-Thursday 2pm-10pm
Execute the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
Perform applicant check-in/orientation and checkout processes, ensuring all applicants are properly processed.
Verify lodging and kitchen facilities remain in compliance with contract requirements.
Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance of needs requirements.
Maintain regular communication with military representatives, hotel staff, and transportation providers to coordinate services.
Coordinate with others to resolve issues that may arise during applicant processing (hotel staff, food, transportation).
Resolve issues related to applicant conduct, seeking assistance as necessary.
Ensure applicants receive and acknowledge briefings/paperwork.
Complete reports as required.
Other duties as assigned by the Regional Manager.
Ensure that all safety, quality, and procedure compliance requirements are met.
Maintain a high level of customer satisfaction by ensuring that all services are delivered effectively and efficiently.
QUALIFICATIONS
High school diploma or GED required.
Minimum of one to three years of customer service experience, preferably in a high-volume environment.
Military or Department of Defense experience is strongly preferred.
Strong interpersonal conflict resolution skills.
Strong problem-solving skills and the ability to navigate complex situations.
Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence.
Proficient in basic math and able to solve practical problems in a fast-paced environment.
Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
Must be able to obtain and maintain any necessary facilities credentials/authorization (U.S. citizenship required).
WORK ENVIRONMENT / PHYSICAL DEMANDS
Climate-controlled indoor environment with occasional exposure to outdoor weather conditions.
Regularly required to use hands, talk, and hear.
Frequently required to walk and sit.
Occasionally required to stand, stoop, kneel, or crouch.
Empire Hospitality is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition (including genetic characteristics or information), veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
Adventure Readiness Specialist - Service
Service representative job in Richmond, VA
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Auto-ApplyPest Control Service Specialist
Service representative job in Richmond, VA
Apply Description
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
Customer Representative
Service representative job in Richmond, VA
We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you!
Key Responsibilities:
Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.
Qualifications:
Previous experience in a customer service or travel-related role is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work under pressure and handle customer issues efficiently.
Knowledge of travel booking systems and industry regulations is a plus.
Service Response Center Rep - Nights
Service representative job in Richmond, VA
This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of work experience in a healthcare setting Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required) Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc. Experience PREFERRED: Previous experience preferably in a very active Call Center environment Previous experience in call/radio dispatching Previous experience using medical terminology Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Completion of some college course work Independent action(s) required: Answers incoming calls courtesy and respectfully, introducing self and welcome greeting. Updates and maintains information in departmental database. Handles and dispatches work orders within specified guidelines as outline by departmental policies and procedures. Uses independent judgment in responding to emergencies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Incumbent must be flexible with work schedules according to department staffing of shift requirements and will be required to work some weekends and holidays as assigned. Must maintain a neat and tidy working environment and adheres to the dress code requirements in accordance with VCUHS and departmental policies and procedures. Age Specific groups served:All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Auto-ApplyCall Center Representative
Service representative job in Richmond, VA
Job Details Richmond, VA $18.00 - $21.00 Description
Summary: The Call Center Supervisor at CAHN plays a vital role in overseeing the daily operations of the call center, ensuring that high-quality, patient-centered service is delivered efficiently and in compliance with FQHC standards. This role supervises call center staff responsible for scheduling appointments, handling patient inquiries, and providing general information about the health center's services, programs, and policies. The supervisor ensures adherence to performance goals, provides coaching and training, and supports a culture of excellence in access to care.
Essential Functions:
Supervise and coordinate the daily activities of the call center team, including call representatives, schedulers, and support staff.
Ensure all patient calls are answered promptly and professionally in alignment with organizational standards.
Monitor call metrics (e.g., wait times, call volume, abandonment rates) and implement strategies to improve efficiency and service quality.
Collaborate with clinical and administrative teams to streamline scheduling and referral workflows.
Train new call center staff and provide ongoing coaching, mentoring, and performance evaluations.
Handle complex or escalated patient concerns and resolve issues with a focus on patient satisfaction and equitable care.
Maintain knowledge of FQHC policies, sliding fee scale procedures, eligibility requirements, and HIPAA compliance.
Work with leadership to develop call center protocols, scripts, and training materials that reflect culturally competent and trauma-informed care.
Identify and recommend process improvements and participate in quality improvement initiatives.
Prepare reports on team performance and present findings to management.
Perform other administrative duties and related tasks as assigned by the management team and staff.
Adhere to all CAHN standards, guidelines, policies and procedures
Perform other duties as assigned by supervisor
Qualifications
Education and Experience:
High school diploma or equivalent required.
Associate or bachelor's degree in healthcare administration, business, or related field preferred.
Required Knowledge, Skills and Abilities:
Minimum of 2-3 years of supervisory experience in a call center or customer service environment.
Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred.
Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus.
Skills:
Excellent communication, interpersonal, and leadership skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office Suite.
Bilingual (English/Spanish or other language commonly spoken by patient population) preferred.
Work Environment & Physical Demands:
Office
Ability to sit for extended periods and use a computer and telephone headset.
Occasional lifting of office supplies or materials under 20 lbs.
Our Core Values
“Values that matter…because CAHN C.A.R.E.S.”
Compassion
Accountability
Reverence
Excellence
Stewardship
Commitment to Diversity, Equity, and Inclusion:
Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all.
NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
Call Center Representative
Service representative job in Richmond, VA
Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's Call Center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients.
This position is for extended hours that will be subject to the schedule below.
Responsibilities:
Answer phones and respond to online appointment requests
Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances
Enter or verify all personal and billing information when scheduling appointments for New or Established patients
Obtain identification data, insurance and income information, etc.
Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department
Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary
Educate the patients about the importance of making and keeping an appointment
Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by the management team and/or staff
Recognize, document, and alert the supervisor of trends in patient calls.
Update patient information in Electronic Health Record (eClinical Works)
Perform other administrative duties and related tasks as assigned by the management team and staff.
Adhere to all CAHN standards, guidelines, policies and procedures
Perform other duties as assigned by the supervisor
Experience:
One to three years of progressive customer service experience.
Experience in a call center and/or medical office is highly desirable.
Familiarity with eClinicalWorks is a plus.
Basic office skills: typing, faxing, scanning, and telephone etiquette.
Schedule: Monday - Friday, the hours of operations, 8:00 am- 5:00 pm, potential extended hours may include up to 8:00 pm on weekdays and 9:00 am- 1:00 pm on select Saturdays. Education: High school diploma, GED, or equivalent (minimum) Benefits: Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Paid Time Off accrual 401k with company match (up to 3%) Employee Assistance Program
Service Specialist
Service representative job in Ashland, VA
Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include:
Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction.
Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite.
Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair.
Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion.
Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call.
Maintain an adequate level of tools necessary to perform the service requirements.
Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed.
Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines.
Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders.
Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis.
Ensure that the service truck is properly maintained in good working condition and appearance.
Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers.
Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies.
General qualifications for this role:
High School or GED
Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery
Must be able to read and interpret technical manuals and drawings
Must have Commercial Driver's License (CDL)
*Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*
Customer Service - Winner's Circle
Service representative job in Richmond, VA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCall Center Representative (2nd Shift - Mon-Fri 11:30am-8:00pm) - Richmond, Virginia area
Service representative job in Glen Allen, VA
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion is currently seeking a Call Center Representative to join our Glen Allen, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you!
We have a Part-time benefitted position available that will work 30-35 hours per week.
In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings.
Available Schedule:This position will be scheduled Monday-Friday between the hours of 11:30 am - 8:00 pm.Requirements:
High School diploma or equivalent required
Must demonstrate excellent communication skills
Must demonstrate commitment to providing outstanding customer service
Able to sort information and interpret written and verbal instructions
Accuracy and attention to detail
Previous Call Center experience preferred
Data entry experience preferred
One year sales, telemarketing, promotional, public relations or related experience preferred
Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis
According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
$18 - $18 an hour Celerion Values: Integrity Trust Teamwork Respect
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyCard Services Specialist
Service representative job in Chester, VA
ROLE PURPOSE
The purpose of this role is to manage the debit, credit and prepaid card programs through investigating disputes, fraudulent activity, acting quickly to prevent and mitigate risk and loss to the credit union and members. Solves complex problems or questions when they arise and performs the proper research to initiate a sound resolution to ensure the member and credit union are protected.
ESSENTIAL DUTIES & RESPONSIBILITIES
Resolves member inquiries concerning debit and credit cards, disputes, transactions and statements.
Processes set up and input for debit and credit card systems, i.e. rate changes, new plastics and card designs.
Maintains card plastic inventory across debit and credit card programs to ensure adequate supplies are available to meet members' needs.
Understands the mechanical aspects of ATMs.
Recommends new procedures to improve debit and credit card functions.
Backs up Payments and Digital Services positions to assist in department coverage as needed.
Reviews prior month general ledger reconcilements and researches any outstanding items before the last business day of the current month. Ensures outstanding items are cleared within 90 days of occurrence.
Ensures financial security by following internal controls and maintains confidentiality at all times.
Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
Works to increase knowledge, technical skills and professional development through available internal and external sources.
Works as a member of the Argent Credit Union team to ensure achievement of the credit union's mission and goals.
Maintains a professional work environment and businesslike appearance.
Perform additional duties and responsibilities as deemed appropriate.
ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS
This role requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to stand, reach with arms, talk and hear.
ASSOCIATE CORE COMPETENCIES
Member Service - Displays courtesy and sensitivity, appropriately manages difficult or emotional member situations. Meets commitments, and responds promptly to member needs, solicits member feedback to improve service.
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, meets attendance and punctuality requirements as expected.
Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, and uses resources effectively.
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Team Work - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, and recognizes accomplishments of other team members.
PERFORMANCE EXPECTATIONS
Accuracy - Accuracy is of extreme importance as it reflects on Argent Credit Union's reputation. Inaccuracy affects the member's privacy and breaks the trust the member has placed in us. This would include but is not limited to posting an incorrect amount to the correct account and providing an incorrect member receipt, and inaccurate completion of member service and forms. The employee is responsible for checking his or her own work to avoid errors.
Attendance - The employee must be able to consistently report to work as scheduled and perform the duties of the position in the office environment.
Relationships with Others - The employee must work effectively and relate well with others including internal and external members, supervisors, colleagues and individuals inside and outside Argent Credit Union.
Policy Compliance - The employee is required to be knowledgeable of all company, department and position-specific policies and procedures and to follow the policies and procedures without exception. These policies include but are not limited to the Fraud Prevention, Harassment, Confidentiality, Employee Conduct, Electronic Communications, Voice Mail, Bank Secrecy Act and Collection policies.
REQUIRED EDUCATION AND EXPERIENCE
A high school diploma or equivalent.
One to three years financial industry experience in the capacity of card services and ATM's preferred; or equivalent combination of education and experience.
Knowledge of rules and regulations as related to Payments and Digital Services.
Experience with Fiserv EFT and Velera a plus.
Work requires valid driver's license and vehicle to visit ATM locations.
Auto-ApplyParticipant Services Representative I-Mid Shift
Service representative job in Richmond, VA
**PLEASE NOTE:** **Class One ASM Start 11/7/25** **Class One ASM Start 11/14/25** **Class One ASM Start 11/28/2025** **Schedules** **Resources** **Schedules** **Resources** **Schedules** **Resources** **10:30am - 7:00pm** **1** **10:30am - 7:00pm** **1** **10:30am - 7:00pm**
**1**
**11:00am - 7:30pm** **2** **11:00am - 7:30pm** **1** **11:00am - 7:30pm** **1**
**11:30am - 8:00pm** **2** **11:30am - 8:00pm** **1** **11:30am - 8:00pm** **1**
**12:00pm - 8:30pm** **1** **12:00pm - 8:30pm** **1** **12:00pm - 8:30pm** **2**
**12:30pm - 9:00pm** **3** **12:30pm - 9:00pm** **4** **12:30pm -9:00pm** **5**
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.**
+ Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
+ Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
+ Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
+ Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
+ Performs analysis of COD borrower data integrity situations identified by Customer.
+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
+ Ability to work well under pressure.
+ Unwavering dedication to customer satisfaction and resolving customer concerns.
+ Ability to convey enthusiasm, energy and sincerity over the phone
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$17.20
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Resident Service Specialist
Service representative job in Fort Lee, VA
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What you will do
Serves as the primary point of contact for all resident related inquires.
Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administers move-in lease documents and home inspection with resident.
Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participates in monthly functions held by the site to assist in resident retention.
This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) Required and
Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required and
Previous experience in sales Preferred
Strong customer service skills.
The ability to show houses which may include working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
DL NUMBER - Driver's License, Valid and in State Required
Compensation
We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
Click Here for Benefits Overview
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You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).
EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#INDHUNT
#ZRHMH
Universal Branch Representative I - Virginia Center Commons Branch
Service representative job in Glen Allen, VA
PRIMARY FUNCTION:
The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.
JOB DUTIES AND RESPONSIBILITIES:
Teller Responsibilities:
Establishes member relationships through quality service and cross selling VACU products/services to meet member needs
Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
Disburses cash accurately and maintains a cash drawer, balancing it daily
Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy
Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives
Member Service Responsibilities:
Responsible for opening Memberships
Responsible for opening all types of deposit accounts
Able to provide assistance and maintenance on all deposit and loan accounts
Referral based lending knowledge
Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships
Make appropriate referrals to deepen member relationships
Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
Engage members and prospective members in a professional and courteous manner in person and over the phone
Demonstrates flexibility around the daily needs of the members and the branch
Possesses leadership skills to properly self-manage and guide co-workers consistently
Possesses lobby leadership skills in order to maximize exceptional member experience
Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
Answers member inquiries and cross-sells products and services of the credit union when appropriate.
Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
Meets member needs by maintaining appropriate knowledge of all VACU products and services
Answers the phone and responds to member phone inquiries professionally and accurately
Building and retaining member relationships by performing follow - up and courtesy calls to members.
Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
Provides quality service by following all member service expectations
Handles troubleshooting and special assignments in support of supervisor.
Responsible for ensuring that business goals and individual member service and sales goals are consistently met.
Responsible for delivering high quality service and needs based sales to members
Required notary certification. Must stay informed of all notary rules and regulations.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
Other duties may be required and assigned by the supervisor
JOB QUALIFICATIONS:
Knowledge: Thorough understanding of products and services offered by financial institutions preferred
Skills: Satisfactory computer skills required.
Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.
Minimum Education and Experience:
Minimum of high school diploma or equivalent.
Some college education or business courses preferred.
Customer/member service experience, preferably at a financial institution
Cash handling/business experience at a financial institution
Knowledge of TCD transaction and settlement procedures
PHYSICAL REQUIREMENTS:
This job requires the ability to sit and stand for long periods of time.
This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.
Auto-ApplyCall Center Representative
Service representative job in Mechanicsville, VA
This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently.
ESSENTIAL FUNCTIONS:
1. Acute focus to manage and maintain the scheduling templates.
2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience.
3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively.
4. Documents call details clearly and concisely in alignment with AVP standards
5. Enters patient data into registration and medical records systems.
6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments.
7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients
8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
9. Modifies the schedule to accommodate emergency situations.
10. Provides patients with pre-service instructions and confirms appointment details
11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution
12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate
13. Makes initial contact with cold call referrals
14. Conducts annual exam reminder calls
15. Exercises utmost diplomacy and tact to provide excellent customer service for patients
16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience.
17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements.
18. Completes other functions as requested by management
SKILLS AND ABILITIES:
1. Strong communication and out-going, positive interpersonal skills.
2. Problem-solving and analytical skills.
3. Attention to detail.
4. Ability to retain information and work with minimal supervision, after training
5. Empathetic personality with attention to patient's needs.
6. Strong organizational skills with attention to detail; ability to prioritize tasks.
7. Ability to work as a team member and uphold organizational standards and values.
8. Demonstrated computer literacy.
REQUIRED COMPETENCIES
1. Excellent judgment, dependability, and conscientiousness.
2. Demonstrated high ethical standards and integrity.
3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed.
6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
EDUCATION AND EXPERIENCE
Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems.
Job Details & Benefits
• Seeking full-time applicants
• Full-Time employees are eligible for:
• Medical, Dental, and 401(k) through the company
• Generous PTO plans and paid holidays
Auto-ApplyCustomer Service Teammate
Service representative job in Brandermill, VA
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.