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Service representative jobs in Spokane, WA - 213 jobs

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  • Technical Service Rep

    DTS Fluid Power 3.6company rating

    Service representative job in Spokane, WA

    Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people? Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction? As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results! Responsibilities Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates Professional point of contact for customer quotes and product sourcing Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction Timely and accurate reporting Requirements 2+ years proven customer service or sales experience Use of proper English grammar, written and verbal Ability to read / understand technical drawings Work independently and as part of a team Listening, negotiating, and effective questioning skills Ability & desire to quickly learn new processes and systems HS Diploma or Equivalent Ability to pass a DOT medical and drug screen Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred When you join the Applied team, you will enjoy: Base salary and bonus opportunities Comprehensive benefits package including health care, vision, & dental, 401(k) with company match Personalized training & development program Career development opportunities Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. #LI-RB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $58k-72k yearly est. Auto-Apply 35d ago
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  • Customer Experience Lead-Spokane Valley

    Victoria's Secret 4.1company rating

    Service representative job in Spokane, WA

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $18.00 Maximum Salary: $22.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $18-22.5 hourly 17d ago
  • Reservation Agent

    Kalispel Tribe

    Service representative job in Airway Heights, WA

    Summary of Functions: Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort & Casino. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guests' needs. Answer all telephones within three rings. Follow call scripting developed by Management staff and maintain proper call control. Accepts all paging requests, delivers pages in a professional tone of voice. Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information. Fluent understanding of the organization's departments allowing for accurately guided call transfers. Presents a friendly, professional, non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides first-class guest experience. Knowledgeable of all gaming, hotel, spa and salon amenities and terminology. Have knowledge of the Camas Club and its policies and procedures. Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information. Obtain any information necessary to assist the guest quickly, accurately, and pleasantly. Performs accurately, live wakeup calls in a timely manner. Work with the hotel property software to maintain accurate reservation information for all guests. Monitors the perpetual inventory of rooms to be sold at all times. Create and confirm all reservations, including hotel and RV resort reservations. Record Guest information accurately and prevent the creation of duplicate profiles. Verify accuracy of guest reservations pertaining to billing, credit card transactions, and guest accounts. Accept and accurately process guest credit card information, tournament registration and gift card purchases. Provide anticipatory service in a thoughtful and intuitive way, notating special requests made by guests. Accurately wrap up all Reservation calls. Use proper interpersonal skills when engaging with customers and employees. Provide exceptional service to customers and employees when performing job duties. Conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence. Works as a team with other associates to maintain the highest service standards available. Share information with other departments to facilitate their successful performance. Ensure guest confidentiality standards are followed. Have knowledge of all hotel emergency procedures. Comply with hotel safety and Loss Control Procedures. Ensure control/protection of company assets. Responsible for maintaining regular attendance and punctuality. Maintain Four Diamond service standards. Fulfill any reasonable work requested by a manager or Supervisor, completing it accurately and in a timely manner. Fill in for any duties in the hotel as needed, including but not limited to the following: concierge duties, hotel front desk, and RV Resort front desk. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. May be required to be a panelist for the Internal Review Hearings. This does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Education High school diploma or general education degree (GED). Experience Three to six months' related experience and or/training; 1-2 years related college courses a plus. Experience in a four star/four diamond hotel preferred. Skills & Abilities Must be computer literate with working knowledge of Microsoft programs and other computer software Ability to type at least 40 wpm. (Test Required) Highly articulate. Ability to read and comprehend instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to multitask while speaking with guests. Ability to handle high call volume with focus on available phone time. Ability to deal with problems involving a few concrete variables in standardized situations, in a controlled and professional manner. Ability to maintain effective working relationships with department heads and employees. Excellent organizational, communication, and interpersonal skills. Other Requirements Ability to obtain and maintain a Kalispel Tribal Work Permit. Work nights, weekends and holidays as required. Physical Demands Requires the ability to lift and/move objects weighing up to 20 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands, and/or fingers. Often requires walking or moving about to accomplish tasks. Frequently requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping, which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes, or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. Hiring Preference The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. General Sign-off & Disclaimers The employee is expected to adhere to all company policies. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
    $29k-36k yearly est. 2d ago
  • Customer Experience Coordinator - Retrofit & Service Division

    R&R Heating and Air Conditioning

    Service representative job in Spokane, WA

    At R&R Heating & Air Conditioning, the customer experience is everything. Whether a homeowner is replacing a furnace, upgrading to heat pump technology, or calling in for urgent service, we are the team that answers the call - literally. Our Retrofit & Service Customer Experience Coordinator plays a critical role in helping customers feel supported, informed, and taken care of from the very first interaction. This is a fast-paced, high-volume environment where you'll juggle scheduling, communication, technician dispatching, and follow-through. If you excel at staying calm under pressure, solving problems quickly, and making people feel valued - this role is for you. Who We Are Mission: Improving lives. Pushing the boundaries of what's possible. Our values guide everything we do: Integrity | Trust | Giving | Positivity | Teamwork | Accountability We are a locally owned, community-focused HVAC company with a reputation for doing things the right way. What You'll Do * Serve as the primary contact for homeowners, clients, and service inquiries. * Answer incoming calls and messages with a warm, professional, and helpful approach. * Schedule service calls, maintenance appointments, and retrofit consultations. * Dispatch technicians based on skill, availability, urgency, and geography. * Communicate with technicians throughout the day to manage workflow and adjust schedules. * Keep customers informed regarding arrival windows, delays, and follow-up needs. * Document and update all job information in ServiceTitan. * Support warranty requests and equipment ordering coordination as needed. * Help resolve concerns quickly and professionally to maintain high customer satisfaction. What Success Looks Like * Customers feel heard, respected, informed, and supported. * Schedules stay tight, efficient, and responsive. * Technicians receive clear, accurate job details - and stay productive. * Issues are resolved proactively, not reactively. * The day keeps moving smoothly - even when things get busy. Qualifications Required: * Experience in customer service, dispatching, coordination, or call center support. * Ability to manage multiple priorities and stay composed in a fast-moving environment. * Strong communication skills - both written and verbal. * Confident using computer systems & adapting to new platforms. * High attention to detail and follow-through. Preferred (but not required - we will train): * HVAC, plumbing, electricians, service trades, or construction scheduling experience. * Familiarity with ServiceTitan or similar dispatch/project management software. Work Environment * Fast-paced, team-oriented office setting. * Direct collaboration with Service Manager, Retrofit Install Coordinators, Lead Technicians, and Sales. * This is an on-site role due to real-time dispatch needs. Salary Description: $21-$25/Hourly DOE
    $21-25 hourly 60d+ ago
  • Call Center Representative

    Kenworth Sales Company 4.6company rating

    Service representative job in Spokane, WA

    Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Spokane, WA location. The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities. **Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Schedule: 12pm - 8:30pm Duties and Responsibilities: Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues Coordinate the development of the program with all Kenworth Sales Company Branches. Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets. Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions. Work directly with and assist each Corporate Service Director and District Service Manager as needed. Communicate effectively with Fleets, PACCAR Breakdown, and tow companies. Keeps a log of the details of communication with customer/dealer throughout the repair process. Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have a highly technical background with good troubleshooting skills. Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Excellent organizational, communication, and time management skills. Exceptional phone and Customer service skills required. Appearance must meet company requirements. BENEFITS: Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
    $34k-43k yearly est. 19d ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Service representative job in Spokane Valley, WA

    Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.
    $39k-44k yearly est. Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service representative job in Spokane, WA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $29k-34k yearly est. 4d ago
  • Customer Service Coordinator

    Pestco LLC

    Service representative job in Post Falls, ID

    Work. Grow. Build. Life. PointePest is proud to be a part of the PestCo's family of companies: Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success. Location: Post Falls, ID Position Type: Full-Time Schedule: Monday-Friday Key Responsibilities: Manage incoming calls and customer inquiries. Manage and maintain a customer “Sales lead” database. Respond to routine customer questions and concerns promptly as needed. Identify and assess customer inquiries to achieve customer satisfaction. Education and Training provided on-the-job. Maintain an efficient calendar of day-to-day activities. Develop a strong knowledge of the company's products, processes, and services. All duties for Customer Service Representative assigned by management. Qualifications & Requirements: High school diploma or equivalent. Strong Communication skills effectively through verbal, written and in person. Strong customer service and in-person presentation skills. Strong attention to detail and accurate record keeping. Self-motivated and results driven. Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac Pass a background check. Pest Control experience preferred but not required. Why Join the PestCo Team? Comprehensive Benefit Plans: Overtime, Commissions, and Bonuses (for applicable roles) Paid Time Off, Paid Sick Time, & Paid Holidays Medical, Dental, and Vision Insurance Company Provided Life Insurance 401K - Employer Match Health Savings Account (HSA) - Automatic Employer Contribution Flexible Spending Account (FSA), Dependent Care FSA Voluntary Life Insurance (Employee, Spouse & Child) Voluntary Short-Term and Long-Term Disability Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage) Employee Assistance Program PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!) SmartDollar Financial Wellness Program Educational Resources and Training provided on-the-job. Medical Benefits are effective on the 1st of the month following the date of hire. To learn more about PestCo Holdings LLC please visit pestcoholdings.com. PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $30k-38k yearly est. Auto-Apply 4d ago
  • Customer Service Representative | Full-Time|

    Heritage Health 3.9company rating

    Service representative job in Coeur dAlene, ID

    Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team at our Center for Healthy Living in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. Schedule: 7:00am to 5:30pm What You'll Love About Working Here: Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities. Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued. Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home. Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners. Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future. Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents. Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO-covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one. Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most. Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match-100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence. Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection. Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more. Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support. The Client Services Representative is responsible for delivering exceptional customer service to all Heritage Health clients during the check-in and check-out process. This role works closely with clinical staff to ensure patient visits are processed efficiently and accurately. The representative is also responsible for implementing and adhering to established Heritage Health policies and protocols to support a seamless and professional client experience. Requirements Minimum of two (2) years of office experience; experience in a medical or healthcare setting strongly preferred Ability to pass an enhanced background check conducted by the Idaho Department of Health and Welfare Criminal History Unit Strong organizational, communication, and customer service skills Proficient in the use of standard office software and equipment Ability to maintain confidentiality and adhere to HIPAA regulations Essential Functions: Greet and check in clients, ensuring demographic information and insurance details are updated at each visit Answer incoming calls using a multi-line phone system, take accurate messages, and promptly relay them to counselors Schedule appointments for new and existing clients using three electronic practice management systems Make appointment reminder calls for all scheduled clients Verify Medicaid coverage at each visit and obtain Healthy Connections authorization when applicable Collect co-pays from self-pay and third-party payer clients at each visit; refer clients unable to pay to the billing/collections team Assist with client check-out as needed Create and maintain client charts in accordance with documentation standards Audit counselor charts for clinical documentation compliance based on funding source requirements Track and document No Show appointments; follow established No Show protocol Process all scheduled self-pay clients through the Medicaid system to verify potential coverage Maintain a clean and organized waiting area throughout the day Perform general office duties including copying, faxing, scanning, and handling incoming/outgoing mail Maintain regular and predictable attendance Perform other duties as assigned to support clinic operation Key Success Factors: Demonstrated proficiency in general office duties, including filing, scanning, and managing administrative tasks Consistently professional phone etiquette and effective verbal communication skills Strong problem-solving abilities with the capacity to manage multiple priorities in a fast paced environment Solid organizational skills with attention to detail and accuracy Working knowledge of insurance processes, including Medicaid and third-party payer systems Excellent customer service skills, with the ability to interact compassionately and efficiently with diverse client populations Job Overview: Working Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to a patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind. Physical Requirements and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be able to stand, sit, and be mobile for one-third to two-thirds of the workday Frequent use of hands for fingering, handling, and feeling (over two-thirds of the time) Reaching with hands and arms occurs approximately one-third of the workday Occasional climbing, balancing, stooping, kneeling, or crouching (less than one-third of the time) Requires frequent verbal communication and active listening (over two-thirds of the time) Must be able to lift or exert force up to 10 pounds approximately 50% of the time, and up to 25-40 pounds less than one-third of the time Rarely required to lift more than 41 pounds Must be capable of efficient keyboard use and possess the ability to hear, see, speak, and read effectively Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues. Salary Description $19.81 to $28.20 an hour
    $19.8-28.2 hourly 45d ago
  • Parent Engagement Specialist

    College Success Foundation 4.3company rating

    Service representative job in Spokane, WA

    SUMMARY: The Parent Engagement Specialist promotes direct enrollment in college by educating parents from diverse backgrounds about the college readiness and enrollment process. The Specialist helps parents of high school students build the knowledge and skills required to ensure they can help students make informed college choices. The Specialist will use both universal and targeted outreach to engage parents from diverse backgrounds. The Specialist will develop partnerships required to ensure parent engagement in CSF workshops and events. This is a temporary position from September, 2021 to June 30, 2023 PRIMARY DUTIES AND RESPONSIBILITIES: Implement a parent engagement plan that is aligned with CSF strategies and priorities to increase the number of students who enroll in college immediately following high school graduation. Develop and conduct universal and targeted parent outreach strategies to maximize participation and engagement from diverse populations. Build relationships with parents and families that fosters their ongoing engagement. Partner with school and community partners to develop impactful parent outreach and engagement strategies. Plan and deliver college and career workshops to parents that develop their knowledge and skills in what students need to be college and career ready. Serve as a resource for families in need of support regarding the college readiness and enrollment process. Develop and support parent's access to college and career resources and materials. Work with school administrators and community partners to identify opportunities for collaboration. Work in partnership with school staff, college partners and other college access programs to deliver services to parents. Use work and time management tools to strengthen and maximize the delivery of services. Collect and enter data to document college and career activities completed. Performs other duties as assigned.
    $40k-47k yearly est. 60d+ ago
  • Client Success Associate (Entry-Level)

    Strategy Labs

    Service representative job in Spokane, WA

    As a Client Success Associate, you'll jumpstart your marketing career by learning the ins and outs of the industry from day one. This entry-level role is ideal for relationship-driven digital marketers who flourish in dynamic, fast-paced environments. If you're ready to grow and make an impact, submit your resume! Qualifications: Bachelor's degree or equivalent education and experience 1+ years of professional experience in a marketing or business setting preferred Possess strong written, and verbal communication skills with a desire to hone and develop presentation skills for both internal and external stakeholder presentations Ability and desire to foster positive business relationships Confident, curious, high-energy, self-motivated, solutions-oriented, and a proven ability to be a positive team player Demonstrated ability and desire to work and excel in a fast-paced environment Excellent multitasking and project management skills, including the ability to establish project milestones and keep all internal team members on task Above-average level of personal organization with a high attention to detail and the ability to prioritize competing deadlines Strong sense of personal accountability to goals, deadlines, and problem resolution Ability to de-escalate conflicts and remain calm in stressful situations Must be personable and friendly Ability to conduct occasional, short, business-related travel Applicants must be authorized to work in the United States. Employer sponsorship is not available. Responsibilities: Provide support to Client Success Managers and the Client Success team, handling tactical implementation, project coordination, and operational details that keep client campaigns running smoothly. This includes, but is not limited to: Manage project timelines and ensure deliverables are completed on schedule Project manage creative production requests and approvals Facilitate information flow between CSM, clients, and cross-functional teams Monitor daily Client performance and flag anomalies or issues to CSM Pull and prepare data and insights for CSM analysis and client reporting Prepare meeting materials and follow-up documentation Development of decks and presentation slides Assist with QA checks for campaigns and creative Schedule and attend meetings and take and log thorough notes for necessary internal stakeholders Includes assisting with onboarding of accounts and corresponding tasks as requested Manage, or support, a portfolio of clients as determined by billables and pending client-facing training and experience. For these clients, duties may include the following; Project confidence and professionalism as a representative of Strategy Labs to the client Serve as the client subject matter expert (SME), providing guidance and addressing challenges on work/project management and collaboration with clients Help to manage and resolve any critical situations Build strong, long-term relationships with clients by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs Conduct or support weekly, quarterly, and annual digital marketing performance reviews to ensure the client understands agency efforts and the correlation of marketing metrics to overall business growth with support for data analytics and insights from media team Create and manage tasks to ensure all internal and external deadlines are met Resolve any issues proactively and ensure client goals are met Provide insight and relay the voice of clients to internal teams Engage in “Radical Candor” as a means of productive dialogue between coworkers and clients for growth and areas of opportunity
    $36k-56k yearly est. 2d ago
  • Licensing Services Representative (Spokane)

    State of Washington

    Service representative job in Spokane, WA

    We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. requires in-person attendance in the Spokane Driver Licensing Office Monday - Friday. At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to our Spokane team! Our Driver Licensing Offices (DLO) live our purpose of "Helping every Washington resident live, work, drive and thrive." every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile. If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on! As the face of the Department of Licensing, you will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive. You will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies, procedures and guidelines will be key to your success. Some of what you will be doing: * Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures. * Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant's eligibility. * Collect DOL licensing fees. * Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants. * Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance. * Travel, including relief to other offices and training. Travel may require overnight accommodations. * Conduct driving skills tests while riding in the applicant's vehicle to assess their driving skills. Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase. What you will bring: * U.S. Citizenship. * Valid WA driver license and five (5) years of licensed driving experience. * Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire. * A total of two (2) years of direct customer service work experience providing product/services to the general public. * One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work. * Typing speed of 30 wpm or greater. * The ability to: * Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. * Promote and support a respectful, equitable, and inclusive workplace for all employees. * Promote and support respectful, equitable, and inclusive delivery of services to customers. * Take action to learn and grow. * Take action to meet the needs of others. * experience can be obtained concurrently* What may help set you apart: * One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service. * One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding. * One (1) year of experience with the ability to responsibly and accurately handle the public's money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles. * Experience performing driver license examiner duties and issuing driver licenses and id's (any state). Additional Requirements of Employment: * Verified reliability and malfeasance check for previous five years of employment. * Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. * In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI. * This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis, when those offices are short staffed. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations. For information about available accommodations, the interview process, or the position contact Kyle Odell. Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: * Select the apply button at the top of this job announcement. Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Recruitment Team. Please include the title of this position in the subject line. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at ************ or may email ********************. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at ************. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit **************
    $31k-41k yearly est. 2d ago
  • Family Service Representative

    Fairmount Memorial Association

    Service representative job in Spokane, WA

    Full-time Description Are you someone who finds fulfillment in helping others? Do you possess a strong desire to serve your community? Are you seeking a career that offers both financial rewards and personal satisfaction? If so, we want to hear from you! For over 125 years, the Fairmount Memorial Family has been privileged to honor the lives of individuals within our local community. As a locally owned and operated company, we take great pride in serving the communities where we live and work. With seven premier cemeteries, Heritage Funeral Home, and three Pacific Northwest Cremation locations, Fairmount Memorial Association is deeply committed to providing superior value and compassionate service that sets us apart within our profession and the communities we serve. We are currently seeking motivated individuals to join our team as Family Service Representatives and 1099 Sales Contractors. This is more than just a job-it's an opportunity to build a meaningful career in sales that positively impacts the lives of the people we serve. If you're passionate about making a difference and thrive in a sales environment where integrity and compassion are valued, we invite you to explore the opportunities available at Fairmount Memorial Association. Join our team and become part of a legacy of service and excellence. Apply now and start your journey towards a rewarding career with us. Requirements Title: Family Service Representative Compensation: The greater of Minimum Wage or Commission SUMMARY: Are you passionate about providing compassionate support to families during their time of loss? Fairmount Memorial Association is seeking a dedicated Family Service Representative to join our team. In this role, you will assist bereaved families in making final arrangements for their loved ones, while also educating and informing them about the benefits of preplanning and pre-funding funeral and cemetery services. REQUIREMENTS: Meet and/or exceed monthly sales quota as directed by the Sales Manager. Meet with families at the time of a death to help them make final arrangements. Competently presents the choices of products and services we offer with compassion, sensitivity and discretion. Makes condolence calls after the funeral and burial. Complete the vital statistical information and collect relevant contact information from family members. Follow up on referrals from clients. Contact and meet with potential clients who may require information and decision support regarding products and services. Work collaboratively to support other Family Service employees in the spirit of teamwork, service and honesty. Perform other duties as assigned. (Changes to responsibilities are at the discretion of the Sales Manager). Use Customer Relationship Management (CRM) software to track all leads. ESSENTIAL DUTIES AND RESPONSIBILITIES: Obtain self-generated leads and schedule presentations to meet assigned individual sales goals. Provide At-Need clients with immediate service, providing an atmosphere that enables client to make informed decisions. 50% Lead Generation: Consistently network and build relationships to sell pre-need funeral/cemetery arrangements utilizing company tools and processes; while maintaining company standards Maintain accountability by adhering to company policies, procedures and operations. 40 % Build Relationships with Families: Demonstrates customer service to ensure satisfaction and long-term relationships Attend Sales Meetings, Trainings and company events as required. Uphold Company Team Spirit by working cooperatively and collaboratively with all company departments Duties as assigned by management KNOWLEDGE, SKILLS AND ABILITIES: Possess a positive “can-do”, self-motivated and driven personality Possess adept people skills to be able to build, foster and maintain relationships Strong customer service skills with the ability to professionally respond and handle difficult situations Ability and desire to adapt to change Strong communication skills both oral and written Detail oriented MINIMUM QULIFICATIONS: Washington Life Insurance License. Work well in partnership with others and possess a strong, supportive, client service orientation. Exceptional communication skills: written, verbal and listening. Proficient in computer applications. Conduct oneself at all times in the highest ethical standard. Respect and appreciate diverse faiths, cultures, and family values. Possess highly efficient organizational skills. Ability to walk short distances. Possess a high level of self-motivation. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Work indoors and outdoors during all seasons and weather conditions, to including but not limited to rain, snow, sleet, hail, cold and hot days Considerable amount of local and/or multiple location traveling required Frequent, continuous periods of standing, up to 4-8 hours per day Sitting continuously for many hours per day Kneeling, reaching and bending to move and arrange products and materials Climbing stairs to access buildings frequently Occasional carrying and or lifting up to 25 pounds Fairmount Memorial Association promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.
    $31k-41k yearly est. 60d+ ago
  • Customer Service Rep(07324) - 3904 E Mullan Ave

    Domino's Franchise

    Service representative job in Post Falls, ID

    Domino's in Post Falls is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry. Job Description Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza. Additional Information All your information will be kept confidential according to EEO guidelines.
    $10-20 hourly 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sue Breesnee

    Service representative job in Rathdrum, ID

    Responsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus based on experience Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $45,000.00 - $55,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Post Falls, ID and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $45k-55k yearly Auto-Apply 60d+ ago
  • Customer Service Representative - Post Falls, ID

    Kedia Corporation

    Service representative job in Post Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-34k yearly est. 9h ago
  • WELLNESS SERVICES SPECIALIST (FILL-IN)

    Marimn Health

    Service representative job in Plummer, ID

    Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST (FILL-IN) Job Code:2025-WC-008 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Fill In Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Your employer paid benefits include: * Medical, Dental, Prescription, and Vision for employee and all legal dependents. * 401(k) plan with 10% employer match after 1 year of employment. * Employer paid life insurance. * Short and long term disability. * Generous PTO with the ability to earn additional personal days. Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays. ADA ESSENTIAL FUNCTIONS: * Hearing: within normal limits with or without use of corrective hearing devices. * Vision: adequate to read 12-point type with or without use of corrective lenses. * Must be able to verbally interact with staff, clients, and public. * Manual dexterity of hands/fingers for writing and data entry. * Able to lift up to 100 lbs. * Standing >25% of the day. * Walking >50% of the day. * Pushing up to 60 lbs. * Pulling up to 60 lbs. * Rescue assist up to 300 lbs. RESPONSIBILITIES: * Maintains a positive peer relationship and performs as a team player. * Plans and prioritizes to maintain a time and attendance record which complies with company policy. * Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers. * Works independently in a very detail oriented manner and meets deadlines. * Employee reports to work in a timely manner. * Employee utilizes breaks and meal periods to care for personal business outside of the work area. * Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner. * Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible. * Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner. * Be a positive role model to all members/patients. * Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task. * Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment. * Ensures recreation facilities are safe, clean, and equipment operates correctly. * Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times. * Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety. * Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety. * Communicates directly with members to determine needs and interests, seeking support as needed * Campaigns to promote fitness, aquatics, recreation, youth and cultural programs. * Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop. * Other duties as assigned.
    $26k-35k yearly est. 18d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sue Breesnee-State Farm Agent

    Service representative job in Rathdrum, ID

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus based on experience Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-34k yearly est. 3d ago
  • Membership Services Representative - Valley

    Ymca of The Inland Northwest 4.1company rating

    Service representative job in Spokane Valley, WA

    OUR CULTURE: At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff - of all ages and from all walks of life - work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community's health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere. Must have background in Customer Service. Shifts: Evenings and Weekends ESSENTIAL FUNCTIONS: Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members. Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day. Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment. Build and maintain effective and positive relationships with YMCA members, participants, and other staff. Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur. Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations QUALIFICATIONS: High School Diploma or GED required One to two years of experience working with the public and cash handling Proficiency with standard business software computer operations Detail oriented and strong organizational and communication skills Completion of YMCA program-specific certifications upon hire Ability to relate effectively to diverse groups of people from all social and economic segments of the community WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression The employee is regularly required to engage in active listening and speech recognition The employee is regularly required to use computers and telephones The employee is often required to move around the facility Specific vision abilities required by this job include near vision The noise level in the work environment is usually moderate DIVERSITY STATEMENT The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants. STARTING PAY: $17.13/hr WHAT YOU GET FROM WORKING AT THE YMCA: Frequent opportunities to makes a difference in the lives of youth, adults, and senior members Free individual YMCA membership ( Paid sick time accruing at 1 hour every 40 hours worked Up to two hours of Child Watch services per day, per child while employee is on site and working Flexible schedules that work for YOU Something new and exciting to learn and work with every day Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year) The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. Apply today!
    $17.1 hourly Auto-Apply 13d ago
  • Customer Service Representative - State Farm Agent Team Member

    Matthew Pelz-State Farm Agent

    Service representative job in Hayden, ID

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Paid time off Successful State Farm Agent is seeking a licensed and qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to help manage the website and social media content. As an Agent Team Member, you will receive... Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must have currently) Life and Health license (must have currently) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-34k yearly est. 16d ago

Learn more about service representative jobs

How much does a service representative earn in Spokane, WA?

The average service representative in Spokane, WA earns between $28,000 and $46,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Spokane, WA

$36,000

What are the biggest employers of Service Representatives in Spokane, WA?

The biggest employers of Service Representatives in Spokane, WA are:
  1. Banner Bank
  2. Global Elite Group
  3. Fairmount Memorial Association
  4. State of Washington
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