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Service representative jobs in Wilmington, NC

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  • Customer Relations Specialist - 100% Commission | Wilmington, NC (SG-685603)

    Strickland Group LLC 3.7company rating

    Service representative job in Wilmington, NC

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $29k-42k yearly est. 2d ago
  • Client Onboarding Specialist

    DISA

    Service representative job in Wilmington, NC

    DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. Position Summary: We're seeking a detail-oriented Client Onboarding Specialist to support client transitions between platforms by identifying and documenting background screening and compliance services. This role involves comparing system configurations, managing documentation, evaluating logic for accurate builds, and performing thorough testing. The ideal candidate is organized, client-focused, and thrives in a fast-paced, evolving environment. Essential functions, responsibilities: Analyze and identify equivalent or common screening services across legacy and new systems. Collaborate with internal teams to understand client-specific service configurations and requirements. Develop and maintain detailed documentation outlining client needs and service setups in the new system. Receive, interpret, and apply client feedback and change requests to update configuration documentation. Review client builds to ensure that appropriate packages and services are available and configured correctly per system logic and business rules. Work closely with multiple teams across the organization to ensure accurate and timely project delivery. Participate in team meetings and project updates to report progress, identify risks, and recommend solutions. Performs other related duties as assigned. Key Skills and Experience: High School Diploma or GED required, Associate's degree preferred. 2+ years of experience in system implementations, client onboarding, or service migrations, ideally within SaaS, healthcare tech, or regulated industries. Strong analytical and problem-solving skills with attention to detail and the ability to interpret client requirements into system logic. Skilled in navigating complex system environments, service hierarchies, and performing system testing and quality assurance. Excellent written and verbal communication, with a focus on creating clear, client-friendly documentation. Highly organized and capable of managing multiple projects in fast-paced, collaborative settings Proficient in Microsoft Office (especially Excel and Word), with familiarity in tools like Jira and Salesforce. Background in compliance or background screening services is a strong plus. Work Schedule: Monday - Friday- 8:00 a.m. - 5:00 p.m. EST Benefits: Personal and Sick Paid Time Off. 401k with a highly competitive match. 11 Paid Holidays. Medical/Dental and Vision. Group Life Insurance, HSA/FSA. Employee Assistance Program. Educational Assistance Program. Physical Requirements: • While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at ********************************. Job Pay Range $21 - $25/hour EOE/M/F/Vet/Disability
    $21-25 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service representative job in Wilmington, NC

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $16-18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Pro-Serv Food Equipment 4.1company rating

    Service representative job in Wilmington, NC

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $26k-34k yearly est. 24d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service representative job in Wilmington, NC

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $27k-34k yearly est. 3d ago
  • PT Automotive Customer Service Advisor-1776

    Tupeloms

    Service representative job in Wilmington, NC

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $27k-34k yearly est. 1d ago
  • Customer Success Representative

    Anza Mortgage Insurance Corporation

    Service representative job in Wilmington, NC

    About the role This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships. This role is ideal for a recent college graduate, individual with great interpersonal skills, the ability to easily develop relationships, and a focus on detail. What you'll do Key responsibilities include: Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers. Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs. Work in a team environment, focusing on achieving predetermined corporate and team / individual goals. Qualifications College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology. Travel as needed to local, regional, or national mortgage lending and corporate events. Exceptional communication and interpersonal skills, with the ability to influence both externally and internally. Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.
    $31k-50k yearly est. 30d ago
  • Ortho Clinical Services Specialist

    The Nemours Foundation

    Service representative job in Wilmington, NC

    Nemours is looking for an Orthopedics Clinical Services Specialist! The Orthopedic Clinical Services Specialist (CSS) provides collaborative care as a member of the Orthopedic team for pediatric patients and serves as a liaison between the patient, the provider, and other allied healthcare professionals. In clinic, they are responsible for coordinating patient flow, data collection for patient intake, preparing the patient for provider visit, providing real-time charting for practitioners, assisting provider during basic procedures and exams, pending orders for the provider to sign, and providing follow-up information to patients/parents and other allied health professionals under the direction of the provider. The associate in the position will demonstrate clinical competency in direct patient care. The associate will also assume primary responsibility to prepare and maintain patient care areas within the safety and infection control guidelines. The CSS also performs administrative tasks including, but not limit to, chart preparation of provider schedule to ensure external notes, imaging, and any other pertinent information is available prior to the visit, phone triage, letters, and communicating with families via phone and through Nemours portal messages under the direction of the provider. The role may also be required to perform appointment check-ins, check-out, and scheduling, in addition to various clinical and administrative tasks which will be assigned to them by their manager of the provider to which they are assigned. The CSS routinely supports multiple Orthopedic physicians and provides coverage as needed in any sub-specialty Orthopedic clinic. May coach, preceptor, and mentor new Clinical Services Specialists. As part of your role, you will be required to support clinics at various Nemours locations in the Delaware Valley. Direct Patient Care Responsibilities Demonstrates proficiency in the care of all pediatric Orthopedic patients. Assists physicians, physician assistants, and nurse practitioners with clinical (such as transfers, exams, procedures, etc.) and administrative (scribing, responding to patient messages, monitoring templates, etc.) duties, and where physical support is needed. Performs and documents patient communication and intake information (may include medical history, chief complaint, complaint history, etc.) accurately and appropriately. Enters orders as appropriate and pends for provider signature. Triage and respond to phone calls from referring providers, patients and their families, allied health professionals, insurance companies, etc. regarding patient care under the direction of the provider. Provide general education and information on an ongoing basis to all personnel who are members of or work with the Department of Orthopedics. Maintains patient confidentiality related to conversation, medical records, treatment plans, etc. Follows basic medical precautions for each patient (for eating, drinking, mobility) and refers appropriately to the health care team. May be asked to prepare exam rooms, clinic equipment, and computer for patient visits; maintains inventory of supplies and equipment. May be asked to perform appointment check-in, check-out, and scheduling as needed, as well as other administrative and clinical tasks assigned by supervisor/manager or provider within legal and ethical boundaries. May be asked to perform DME/cast application/removal and suture removal. Work with families to facilitate use of the Nemours App by providing QR codes and/or instructions for downloading and assisting in the sign-up process. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations, order entry for clinical system, electronic insurance verifications, and assistance with phone calls. Throughout shift, regularly communicate with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes. Communicate with waiting patients/families to ensure they have status updated on their appointment. May support new associates through mentoring which includes frequent interaction with the mentee. Indirect Patient Care Responsibilities May participate in program, discipline, specialty, and hospital wide CQI projects. Participates in activities to increase program use, awareness, and marketability. Attends program meetings when requested. May participate in single discipline, multi-disciplinary, and specialty teams. Completes mandatory in-service training yearly. Must work well with others. Regular attendance is required. Strong verbal and written communication skills and the ability to convey complex or technical information in an easy-to-understand manner are required. Qualifications: High School Diploma required One or more of the following certifications is required and five years experience in that discipline: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), Patient Care Tech (PCT), Clinical Medical Assistant (CCMA), Orthopedic Tech, Cast Tech, Clinical Nursing Assistant (CNA), EMT, Healthcare Language Interpreter Minimum one year of orthopedic experience is required Basic orthopedic knowledge and terminology is required
    $31k-55k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative (Full Time)

    Liberty Medical Specialties 4.1company rating

    Service representative job in Wilmington, NC

    Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Wilmington, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.
    $24k-32k yearly est. 25d ago
  • Service Center Representative I

    Excite Credit Union 3.3company rating

    Service representative job in Wilmington, NC

    Full-time Description The Service Center Representative I provides a broad range of Credit Union services to members and non-members via incoming telephone calls, email and secure online banking messages. Provides guidance and troubleshooting of Credit Union electronic services. Assists financial center and other department team members with general information and research as well as miscellaneous duties as needed. Reasonable accommodations may be made to enable individuals with disabilities. Key Performance Expectations: Responsible for being knowledgeable of, and ensuring that Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day performance of job duties Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union Contributes to the overall success of the department through exceptional member service and sales Assists members and non-members with a variety of requests including account transactions, balance information, problem resolution, policy and procedure questions, and the building of account relationships through the introduction of additional products and services Responsible for maintaining the department's expectation for daily Logged On Time in an effort to maintain a high level of availability which results in acceptable Service Level and Abandoned Rate statistics for the department Responsible for remaining current on all promotional campaigns, department/credit union policies and procedures for processing telephone transactions Responsible for achieving the department's monthly thresholds for individual cross-selling performance Responsible for accurate and efficient phone usage (holds, conferencing, transfers) and exercising sound judgment when department is experiencing high call volume Performs a variety of other teller functions on a daily basis between incoming phone calls Establishes and maintains ongoing professional relationships with staff and management. Communicates thoughts and ideas to others in a manner that is respectful and that fosters a productive and supportive environment. Demonstrates the highest commitment to exceptional internal and external member service Takes responsibility for individual career development and training and seeks opportunities to learn new skills by attending training classes to further enhance job knowledge and leadership abilities in order to provide an increased level of service to our members Ensures that the Service Center is open and ready to conduct business each business day as well as ensures that office/building opening and closing procedures are followed as necessary Actively participates in team meetings Requirements Required Experience and Education 1 year customer service experience Strong technical acumen Demonstrated ability to be fiscally responsible Desired Experience and Education Credit Union/Financial Services experience Bilingual a plus Salary Description $20.74 - $24.74
    $27k-33k yearly est. 49d ago
  • Auto Customer Service Reps

    Deacon Jones Chevrolet GMC of Kinston

    Service representative job in Jacksonville, NC

    1053 U.S. 258, Kinston, NC 28504 General Motors / GM Certified Service Technician / MechanicGenerous Pay Plan + Great Benefits! Up to $5,000 Sign-on Bonus for Qualified Candidates! $35 - $45 per hour! Do you have GM Tech Experience and would like to continue your Career with a Great Company? If so, please apply online today!Dont miss this great Career Opportunity! Walk-in Applicants are Welcome! Deacon Jones, one of the most renowned dealership groups, has recently purchased Sale Auto Mall in Kinston, NC. We sell and service BMW, KIA, Chevrolet, Ford, and a wide variety of certified used vehicles. We need to hire GM-Certified Service Technicians/ Mechanics and look forward to having you join our team to ensure that our customers continue to enjoy excellent customer service. We value our employees and invest in their success. Apply Online Today! The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is: 'We Treat You How We Would Like to be Treated'. We offer: Generous pay plan! $35 - $45 per hour! Relocation assistance available Up to $5,000 sign-on bonus for the right candidate Medical, Dental and Vision Insurance Employee purchase program Paid Vacation / Sick time Opportunity for advancement Responsibilities GM-Certified Service Technician: Perform work as outlined on repair order accurately in accordance with dealership and factory standards Diagnose cause of any malfunction and perform repair Efficiently repair automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards. This includes diesel vehicles. Communicate with parts department to obtain needed parts Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required Notify service advisor immediately if repairs cannot be completed within the time promised Document work performed Keep shop area neat, clean and be able to account for all dealership-owned tools at all times Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor Qualifications/Requirements GM-Certified Service Technician: GM certification and experience is required Ability to read and comprehend instructions and information Must be a team player Valid driver's license and good driving record Please upload your resume and complete the online assessment Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service
    $26k-35k yearly est. 6d ago
  • Mazda Guest Services Representative

    Hendrick 4.3company rating

    Service representative job in Wilmington, NC

    Stevenson-Hendrick Mazda WilmingtonLocation: 5911 Market Street, Wilmington, North Carolina 28405 We are actively interviewing candidates for a Part Time Guest Services Representative position in the dealership to ensure a friendly and receptive environment for guests. This role is highly interactive and provides administrative support of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Pay Range: $17.00 per hour. Guest Services Representative Part Time Schedule Requirements: Average 25 hours per week, business hours candidates must be able to work the Part Time schedule requirements on a regular basis. Dealership Business Hours between 7:00AM-8:00PM Mon/Tues/Wed/Thurs/Fri/Sat. Core Values: Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning- Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. Benefits: Paid Company Training 401(k) Retirement Plan with Company Match Employee Discounts College Scholarship Program NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being) Internal Career Advancement Opportunities Clean State of the Art Facilities Top Notch Climate Controlled Shops & Equipment The Hendrick Advantage- be a part of the largest privately owned auto group in the country! Job Qualifications: High School Diploma or equivalent. Satisfactory work experience in a customer driven environment. Job Responsibilities: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility). Provides new hire Customer Management training when requested Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Job Skills: Customer Service, Typing, Phone Handling, Reporting skills, Data Entry, Problem Solving, Organization. Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $17 hourly Auto-Apply 60d+ ago
  • Part Time Guest Service Representative-TownePlace Suites Wilmington/Wrightsville Beach

    CMC Hotels

    Service representative job in Wilmington, NC

    Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us. Must have weekend availability We offer our associates an array of benefits, based on eligibility, including: * Competitive wages based on experience * Paid Vacation * Holiday Pay * 401k * Marriott Hotel Discounts Job Duties include but are not limited to: * Interfacing with the previous shift and managers to be updated on hotel activities. * Provide expedient check-in/check-out service. * Be knowledgeable of hotel property and in-house events. * Provide guests with information concerning hotel policies and amenities/services. * Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition. Job Requirements: * Previous Marriott experience is highly desired. * Flexible availability including weekends. * Be self motivated and able to work independently. * Strong work ethic and a desire to succeed. * Clean background check, and reliable transportation a must. * Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
    $22k-29k yearly est. 22d ago
  • Guest Service Representative

    Element Wilmington

    Service representative job in Wilmington, NC

    Guest Services / Front Desk Representative - Come join our new Element Hotel opening soon! Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $22k-29k yearly est. 60d+ ago
  • Call Center Specialist

    Corning Credit Union 3.9company rating

    Service representative job in Wilmington, NC

    NC Call Center Specialists Greater Wilmington, NC Area Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties Maintain appropriate knowledge of core systems and CCU's products and services Answer incoming calls and member questions in a prompt and professional manner Present and explain beneficial products to members and assist in meeting their vast financial needs Open new memberships, accounts, and services Assist members with requests for account research needs Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures Proactively educate members on the ease of doing business with CCU through our many electronic service channels Also assumes responsibility for other projects or duties as required or assigned Required Competencies Strong customer service and interpersonal skills with the ability to connect well with members via the telephone Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment Possesses exceptional verbal and written communication skills Exceptional attention to detail Strong problem-solving skills Confidence in promoting appropriate products and services Technical aptitude with experience using mobile banking and other apps or financial services Education Requirements A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is required Experience Requir ements Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate Communication Skills Requirements The ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standards The ability to effectively present information in one-on-one and group situations Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. Ability to work in a repetitive motion for a lengthy period of time Ability to work within a fast-paced call center environment Regular use of computer required Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Chief Campus-Based Services Officer

    Boys and Girls Homes of Nc Inc. 4.1company rating

    Service representative job in Lake Waccamaw, NC

    BOYS AND GIRLS HOMES OF NORTH CAROLINA P.O. BOX 127, 400 FLEMINGTON DRIVE LAKE WACCAMAW, NORTH CAROLINA JOB TITLE: CHIEF CAMPUS-BASED SERVICES OFFICER SALARY: $80,000 OR MORE DEPENDING ON QUALIFICATIONS MINIMUM QUALIFICATIONS: Bachelor's Degree in human services or business field. Masters degree is preferable. Teaching Family Model of Care experience is also preferred. Minimum of five (5) or more years of experience in children's behavioral and mental health and/or combined with child welfare field preferred. Must be able to analyze complex data, develop reports and come to appropriate conclusions. Must be able to defuse potentially dangerous situations and remain calm in an emergency. Must be able to utilize behavior management techniques and serve as a role model. Must be able to interact in a warm compassionate manner. Must be able to handle verbally and/or physically abusive and aggressive clients. Must be able to communicate with a wide variety of community audiences. Must be able to communicate effectively with suicidal, mentally, emotionally, and/or psychologically affected clients. REPORTS TO: CEO WORKING SCHEDULE: Full-time exempt professional, flexible schedule to meet the needs of the position and BGHNC. May require after hours or weekends. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. Must be able to pass any required drug test. A written negative drug screening test must be provided to HR prior to being hired. Background investigation required. GENERAL SUMMARY: In the area of Programs: develops, monitors and evaluates program function of all residential departments, Thomas Academy and Create Hope and reports all findings back to CEO. Responsible for the design and development of new residential, charter school and campus therapy programs and services as the need and opportunity arises. In the area of Departmental Leadership: provide leadership and supervision to Residential Services, Thomas Academy and Create Hope clinical team. ESSENTIAL DUTIES AND TASKS: 1. Provides Departmental Leadership to: a) Ensure oversight and organization of full implementation of the Teaching Family Model of Care in Residential Services. b) Continually assess program and service needs in support and development of the Director of Residential Services. c) Recommend program and service policies & procedures. d) Ensure a safe and secure environment through the program and service elements. e) Assess, monitor and report program and service successes, challenges, and opportunities. f) Design and develop new program and service initiatives as needs arise. g) Establish and monitors goals and quality measures for program and services in support and development of the Director of Residential. h) Assess program and services performance improvement activities and initiatives. i) Assess annual evaluation of program and services. j) Provide regular reports to Program Committee of the Board of Trustees. Serve as Superintendent to Thomas Academy Charter School. Lead and supervise departmental and program directors: Residential Director, Director of Solomon Assessment Center & Admissions, Therapeutic Recreation, and Lake Houses m) Lead and supervise other programs and services as assigned by the CEO. n) Consultation in maintaining the milieu infrastructure of staffing, staff schedules, etc. o) Ensure compliance with program compliance policies, procedures, contracts, and MOU's. p) Coordinate with Director of Training & Development in best practice of milieu management and Teaching Family Model of Care and other mandated trainings. q) Coordinates EReach services, follow-ups, and documentation review. 3. Staff Relations: a) Serve as a member of the Executive Team. b) Participate in staff/team meetings. c) Review and submit all documentation in a timely manner, i.e. timesheets, required reports, admissions documents, progress notes, incident reports, staff development plans, etc. d) Work with Chief Finance Officer and Chief Safety Officer to ensure safety and cleanliness of facilities and address needs as indicated in staff meetings e) Address reported staff grievances in accordance with procedures. f) Work with internal departments to ensure programs needs are met. g) Work with external entities to ensure client needs are met, i.e. schools, medical providers, placements entities, DSS, families, court system, etc. h) Participate in New Employee Orientation and Pre-Service regarding the programs and services of BGHNC. i) Regularly assess the program training needs in coordination with the Director of Training & Evaluation and program directors and managers. j) Communicate appropriate information about the agency mission, vision, values, and strategic direction as it relates to residential programs and services. k) Complete all performance appraisals of direct reports timely. l) Work closely with HR to ensure all paperwork is turned in timely for personnel files. 4. Recruits and Supervises Personnel a) Give leadership to the recruiting, hiring, and discharging of employees b) Monitor staff schedule c) Maintain communication with staff d) Monitor performance e) Evaluate the current and on-going competency of employees f) Ensures team productivity/functioning g) Conduct employee grievance hearings h) Develop coaching plans 5. Retains and Develops Personnel a) Provide and coordinates new employee orientation in conjunction with Human Resources b) Assess and coordinate residential, Thomas Academy and Create Hope training needs d) Provide and coordinates in-service staff training e) Encourage and coordinates professional growth of staff 6. Develops Public/Community Relations a) Participate in community activities (civic groups, church, school, etc.) that afford the opportunity to represent and/or speak on behalf of the agency. b) Ensure public is greeted in open and friendly manner c) Provide and participate in consumer/volunteer presentations d) Network with corporate community as opportunities arise. In consultation with Director of Marketing and Communications, develop branding/marketing printed and video materials that highlight the programs and services of the Residential dept. and BGHNC. 7. Directs Program a) Understand specific program philosophy and mission b) Implement specific program design and structure c) Monitor all safety concerns for youth and staff d) Monitor "best practices" in child welfare and residential services e) Develop and expands specific program philosophy f) Develop and improve specific program design and structure g) Develop and improve safety planning through continuous quality improvements 8. Performs Other Related Duties as Assigned by the CEO. WORKING CONDITIONS Supervise staff who directly supervise residents who are emotionally troubled/challenged. May require physical interventions, mental creativity, and active participation in sports, educational, social and other physical activities. Physical Requirements: Walking, jogging 50% Sports activities, lifting, carrying, pushing, pulling, bending, twisting, tool use, standing. Kneeling, walking on uneven terrain, climbing stairs/ladders, reaching, squeezing, keyboarding, sitting, physical restraints, lifting, pushing, pulling, carrying. ORGANIZATIONAL MISSION CORE VALUES: MISSION: BGHNC employees embrace the principles of integrity, servant leadership, dependability, inclusion, and commitment to promote health, healing, and hope to children, youth, and families. PROFESSIONALISM: BGHNC employees demonstrate professionalism through positive leadership, giving and receiving feedback, and pursuing ongoing education and professional growth. BGHNC professionalism includes timeliness, attendance, maintaining appropriate boundaries in all settings, as well as engaging in conduct consistent with BGHNC values. COMMUNICATION: BGHNC employees provide professional and empathetic feedback with all stakeholders. They communicate in a positive, strength-based approach in all interactions, demonstrating the integrity and excellence of the organization. TEAMWORK: BGHNC employees engage in hands-on collaborative efforts with other team members, as well as the BGHNC organization. They strive to achieve a common goal of completing tasks in the most compassionate, effective, and efficient way - while building an extraordinary workplace with high standards. BGHNC teamwork is inclusive, equitable, and culturally competent. STEWARDSHIP: BGHNC employees embrace a long-term approach to decision making. This approach benefits agency objectives while valuing clients, community, and the culture of BGHNC. BGHNC stewardship prioritizes a commitment to the organizational assets of property, staff, reputation, and history. RESILIENCY: BGHNC employees demonstrate the ability to complete job responsibilities, exhibit adaptability and perseverance in all situations, maintain a growth mindset, and strive for an appropriate work/life balance. EMPLOYEE ACKNOWLEDGMENT This job description is a general description of the essential job functions. It is not intended as a contract of employment. Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
    $80k yearly 2d ago
  • Clinical Call Center Representative (CCMA)

    LRMC

    Service representative job in Little River, SC

    The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assist patients calling in a pleasant and professional manner. * Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers. * Strives to retrieve messages and return calls to patients in a timely manner. * Review charts of patients requiring assistance or requesting a call back. * Documents call criteria in EMR within a timely manner. * Maintains a neat/well organized work area. * Attends all training courses as required. * Always maintain patient confidentiality. * Maintains Center confidentiality and Code of Compliance per policy. * Follows established policy and procedures. * Performs other duties, as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment. EDUCATION and/or EXPERIENCE: * High School diploma or GED. * Certified Clinical Medical Assistant minimum * Worked in medical office clinical setting minimum 2 years. * Bilingual English/Spanish is a plus, but not required. LRMC offers benefits such as: * Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
    $23k-31k yearly est. 16d ago
  • Financial Services Representative- Camp Lejeune Branch

    Marine Federal Credit Union 3.8company rating

    Service representative job in Jacksonville, NC

    Job Description About Us At Marine Federal Credit Union, we are committed to serving our members with integrity, compassion, and excellence. We are seeking a dependable and member-focused Financial Services Representative to join our team. This role is responsible for providing exceptional service to members by processing financial transactions accurately and efficiently, while promoting credit union products and services. Key Responsibilities Greet members warmly and assist with routine financial transactions including deposits, withdrawals, transfers, and loan payments. Balance cash drawer daily and maintain accurate transaction records. Identify member needs and refer appropriate products and services. Maintain confidentiality and security of member information. Resolve member inquiries and concerns in a professional manner. Uphold credit union policies, procedures, and compliance standards. Qualifications High school diploma or equivalent. Previous cash handling or customer service experience, preferably in a financial institution. Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to work in a team-oriented environment. Basic computer proficiency; experience with financial software is a plus. Bilingual (English/Spanish) is a plus. Benefits Competitive hourly wage Health, dental, and vision insurance Retirement plan with employer match Paid time off and holidays Career development and training opportunities Supportive and inclusive workplace culture Availability Monday-Friday, 8:30AM-5:30PM Part time employees are scheduled up to 29 hours weekly.
    $31k-39k yearly est. 11d ago
  • Guest Services Representative - Oak Island Accommodations

    Towne Family of Companies

    Service representative job in Oak Island, NC

    Essential Responsibilities: Take guest and owner reservations and ensure accurate entry of information into the system Respond to and follow up with inquiries via email or phone Check arrival packets in a timely and accurate manner Preview homes and villas in order to have the knowledge necessary to assist potential guests Participate in Saturday/Sunday rotation for Reservation Department Responsible for collection of payments for short and long term rentals Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) Other duties as assigned Minimum Required Skills & Competencies: 1-year experience in customer service environment Excellent organizational skills Excellent communication skills Attention to detail Ability to multi-task Desired Skills & Competencies: Prior knowledge of Oak Island Accommodations Physically you can anticipate to: Express or exchange ideas by means of the spoken word via email and verbally Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation Subject to internal and external environmental conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. #LI-DNI
    $22k-28k yearly est. 17d ago
  • Financial Services Representative State Farm Agent Team Member

    Callie Wise-State Farm Agent

    Service representative job in Little River, SC

    Job DescriptionBenefits: Bonus based on performance Company parties Free food & snacks Training & development 401(k) matching Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... 401K Matching Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Self-motivated Proactive in problem solving Pride in getting work done accurately and timely Ability to work in a team environment Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-39k yearly est. 14d ago

Learn more about service representative jobs

How much does a service representative earn in Wilmington, NC?

The average service representative in Wilmington, NC earns between $21,000 and $44,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Wilmington, NC

$30,000

What are the biggest employers of Service Representatives in Wilmington, NC?

The biggest employers of Service Representatives in Wilmington, NC are:
  1. UniFirst
  2. Ethos Veterinary Health
  3. ESa
  4. CSC Holdings LLC
  5. Cintas
  6. Extended Stay America
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