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Service secretary education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a service secretary. Service secretaries usually study business, secretarial and administrative science, or accounting. 30% of service secretaries hold a bachelor's degree, and 28% hold an associate degree. We analyzed 3,944 real service secretary resumes to see exactly what service secretary education sections show.

The most common colleges for service secretaries are the University of Phoenix and the University of Phoenix.

There are also many online service secretary courses to help get the education required to be a service secretary.

There are certain service secretary certifications that you should consider. These service secretary certifications include Word 2010 Certification and Certified Billing and Coding Specialist (CBCS).

What education do you need to become a service secretary?

What degree do you need to be a service secretary?

The most common degree for service secretaries is bachelor's degree, with 30% of service secretaries earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 26%.
  • Bachelor's, 30%
  • Associate, 28%
  • High School Diploma, 26%
  • Diploma, 7%
  • Other Degrees, 9%

What should I major in to become a service secretary?

You should major in business to become a service secretary. 28% of service secretaries major in business. Other common majors for a service secretary include secretarial and administrative science and accounting.

Most common colleges for service secretaries

Service secretaries often get their degrees at University of Phoenix, Baker College, and Purdue University. Here are the most common colleges for service secretaries in the US based on their resumes.
Service secretary common collegePercentages
University of Phoenix19.53%
Baker College6.25%
Purdue University5.47%
Brigham Young University4.69%
Troy University4.69%

Best majors for service secretaries

Best colleges for service secretaries

The best colleges for service secretaries are University of Pennsylvania, Boston College, and Stanford University.

A service secretary with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for service secretaries. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become service secretaries.

1. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

2. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

3. Ball State University

Muncie, IN • Private

In-state tuition

$9,896

Enrollment

15,529

4. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

6. Bowling Green State University

Bowling Green, OH • Private

In-state tuition

$11,105

Enrollment

13,729

7. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

8. Cedar Crest College

Allentown, PA • Private

In-state tuition

$39,216

Enrollment

1,303

9. Villanova University

Villanova, PA • Private

In-state tuition

$53,308

Enrollment

6,819

10. Boston College

Chestnut Hill, MA • Private

In-state tuition

$55,464

Enrollment

9,639

20 best online courses for service secretaries

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

5. Fundamentals of Logistics, Supply Chain & Customer Service

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(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

6. IT service operations and Service Desk management

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4.4
(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

7. Customer Service, Customer Support, And Customer Experience

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4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

8. Customer Service Fundamentals: Putting People First

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. Start Improving Customer Service

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

10. Customer Service Basics: Improve your Service now

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The basic golden rules to kickstart your service...

11. SAP Customer Service (CS/SM) - Service Management module

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12. Outstanding Customer Service - The Ultimate Guide!

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Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

13. Customer Service Mastery: Delight Every Customer

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Master Customer Service using this practical customer care course...

14. Customer Service: Keep 'em coming back!

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How to give the best customer service in your industry and keep those customers raving about your business...

15. [2023] Customer Service 2.0: Learn Digital Customer Service

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16. The Customer: Build a Customer Service Strategy (BITE SIZE)

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For you and your team to be successful in providing great customer service, start by putting your customer first...

17. Customer Service

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How to Approach New Customers and Maintain Existing Ones...

18. Customer Service: 6 Keys To Exceptional Customer Service

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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

19. Your Customer Service Toolbox: Best Practices for Beginners

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Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

20. Customer Service Success: Take Your Skills to the Next Level

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3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Top 10 most affordable universities for service secretaries

The most affordable schools for service secretaries are SUNY Farmingdale, baruch college of the city university of new york, and california state university - bakersfield.

If the best universities for service secretaries are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for service secretaries.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

2. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

3. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

4. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

5. Minot State University

Minot, ND • Private

In-state tuition

$7,064

Cost of attendance

15,576

6. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

7. Dickinson State University

Dickinson, ND • Private

In-state tuition

$6,768

Cost of attendance

15,506

8. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

9. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

10. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

Top 10 hardest universities to get into for service secretaries

The hardest universities for service secretaries to get into are University of Pennsylvania, Boston College, and Stanford University.

Some great schools for service secretaries are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for service secretaries based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

2. Boston College

Chestnut Hill, MA • Private

Admissions rate

28%

SAT average

1,429

3. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

4. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

5. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

6. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

7. Villanova University

Villanova, PA • Private

Admissions rate

29%

SAT average

1,407

8. SUNY at Binghamton

Vestal, NY • Private

Admissions rate

40%

SAT average

1,376

9. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

10. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

Top 10 easy-to-apply-to universities for service secretaries

The easiest schools for service secretaries to get into are Oklahoma Wesleyan University, d'youville college, and holy names university.

Some schools are much easier to get into. If you want to start your career as a service secretary without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for service secretaries.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

2. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

3. Holy Names University

Oakland, CA • Private

Admissions rate

70%

SAT average

849

4. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

5. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

6. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

7. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

8. Wayland Baptist University

Plainview, TX • Private

Admissions rate

98%

SAT average

1,003

9. Curry College

Milton, MA • Private

Admissions rate

93%

SAT average

1,026

10. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

Average service secretary salary by education level

Service secretaries with a Master's degree earn more than those without, at $36,634 annually. With a Bachelor's degree, service secretaries earn a median annual income of $35,060 compared to $33,327 for service secretaries with an Associate degree.
Service secretary education levelService secretary salary
Master's Degree$36,634
High School Diploma or Less$32,850
Bachelor's Degree$35,060
Some College/ Associate Degree$33,327

Service secretary education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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