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Top 50 Service Secretary Skills

Below we've compiled a list of the most important skills for a Service Secretary. We ranked the top skills based on the percentage of Service Secretary resumes they appeared on. For example, 13.8% of Service Secretary resumes contained Customer Service as a skill. Let's find out what skills a Service Secretary actually needs in order to be successful in the workplace.

These are the most important skills for a Service Secretary:

1. Customer Service

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high Demand
Here's how Customer Service is used in Service Secretary jobs:
  • Maintained professional strong working relationship with external and internal customers, colleagues, and customer service management.
  • Provided excellent customer service and demonstrating collection effectiveness, while managing a portfolio of 100-150 files
  • Supported decisions made by customer service management and conveyed positively to reinforce team members.
  • Provide excellent customer service to internal and external customers with emphasis on problem resolution.
  • Established high-quality working relationships and provided excellent customer service to all OSSD staff.
  • Developed and mentored new staff to satisfy customer service requirements.
  • Answer telephones File document Provide customer service Computer data entry
  • Processed all general customer service requests.
  • Developed skills in customer service, making and receiving calls, computer operations and other standard office programs.
  • Handled claims; all aspects of accounts receivable along with daily banking; customer service; etc.
  • Handled customer service issues including product information, quotations, order confirmations, delivery and returns.
  • Deliver excellent customer service on a daily basis to parents, teachers & school district staff.
  • Utilize Microsoft Word, Excel and Lotus 123 to complete projects for Customer Service Department.
  • Provided Customer Service and the following skills, in order for office to run efficiently.
  • Job Title: Secretary to Jack Williamson (VP) and Customer Service
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Assisted Fire Inspectors with customer service inquiries.
  • Provided customer service to patients.
  • Use of computer, keeping track of high customer service scores

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2. Routine Correspondence

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high Demand
Here's how Routine Correspondence is used in Service Secretary jobs:
  • Composed and typed routine correspondence.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations.
  • Composed and prepared routine correspondence and reports, as well as social correspondence and other routine duties.
  • Composed, typed, and distributed meeting notes, routine correspondence, and reports.
  • Composed, typed, and distributed meeting agendas and minutes, routine correspondences.
  • Compose routine correspondence and daily reports in accordance with district procedures.

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3. Phone Calls

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high Demand
Here's how Phone Calls is used in Service Secretary jobs:
  • Performed duties for staff such as typing sales quotes, making phone calls, faxing documents and other duties as assigned.
  • Transfer of documents, phone calls, information, and payments to the proper departments of operation.
  • Answered all incoming phone calls and spoke directly with the owner of the company.
  • Screened, prioritized and followed up on telephone calls and written correspondence.
  • Answered customer telephone calls by addressing customer inquiries and solving problems.
  • Answered phone calls, distributed checks, filing, typing.
  • Answered phone calls from customers and made appointments for service.
  • Answer internal phone calls and handle internal questions and/or problems.
  • Make appointments, receive, and place telephone calls.
  • Check messages daily and answer in coming phone calls.
  • Answer and direct phone calls to appropriate campus.
  • Answer phone calls, questions, comments, and concerns.
  • Answer phone calls accordingly to provide information on shipping, status of packages, file claims if package was lost/damaged.
  • Performed basic office clerical tasks of answering and transferring phone calls, copying, filing, etc.
  • Generated work orders General typing, filing, and answering and routing incoming phone calls.
  • Processed purchasing orders * Handled between 40 to 50 telephone calls daily.
  • Answered phone calls, office work Worked closely with clients and marketing companies Recruited for marketing companies
  • Answer phone calls , set appt, file data, promoted to manager of sales.
  • Answer phone calls Distribute insurance cards to students Create healthy events for students
  • Answered phone calls, Ordering of supplies Inventory checks Collecting payments from customers

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4. Data Entry

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Here's how Data Entry is used in Service Secretary jobs:
  • General office duties, computer, data entry, accounts receivable, payroll, proofreading, print shop bindery, shipping.
  • Maintain records of personal, data entry, scheduled maintenance procedures and any work giving by the head of the establishment.
  • Maintain filing system, answer telephone, create and assemble application and orientation packets, data entry into VolunteerWorks.
  • Answered the phone, data entry, prepared monthly billings for Elderly Programs, and vending.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Prepared power point presentations, dictation, customer, and data entry.
  • End of month account summaries, daily inventory and data entry.
  • Maintained data entry for billing and service reports.
  • Open accounts for customers, data entry.
  • Performed sales and cash handling/data entry.
  • Schedule appointments and data entry.
  • Answer phones, data entry, file, fax, and copy.
  • Answer phones, Data Entry, handle Dept.
  • Job duties included data entry, billing, answering phones, filing, customer service, & other general office duties.
  • Performed a wide range of secretarial/clerical duties in support of 18 operating suites Responsible for post-op data entry and running charges
  • Filed client paperwork and cleared outdated files * General data entry, including extensive use of Microsoft Office.
  • Served as interpreter and translator for immediate supervisors * Expedited data entry * Processed billing and mailing
  • Answered multi-line phone system and disbursed calls Greeted customers Assisted Office Manager in clerical filing, correspondence, and data entry
  • Answer phones with multiple lines Assisted sales manager and support staff Completed various reports Data entry, filing
  • X-ray file clerk Prepare film for review by Doctors Answer phones Set up Appointments Receive patients for x-ray Data entry

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5. Telephone Calls

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Here's how Telephone Calls is used in Service Secretary jobs:
  • Answer, screen and refer telephone calls; assist internal and external customers at a public counter and by telephone.
  • Showed Professional etiquette while receiving telephone calls to and from customers, and directing visitors to the appropriate department.
  • Received all incoming telephone calls, provided assistance, made appointments for the counselors.
  • Placed, answered and route telephone calls, using multiple phone lines.
  • Manage telephone calls and follow-ups in a timely and professional manner.
  • Answered, screened, directed and handled telephone calls and emails.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Received and placed telephone calls to clients and prospective clients.
  • Assisted in telephone calls and provided customer service when needed.
  • Responded to telephone calls from customers per the established criteria.
  • Answered telephone calls and assisted patients with their concerns.
  • Answer, Took messages and transfer telephone calls.
  • Receive and dispatch guest and employee telephone calls.
  • Answer telephone calls and direct clients accordingly.
  • Answered incoming service telephone calls.
  • Answer and screen telephone calls.
  • Answered incoming telephone calls; operate multi-line telephone system.
  • Review and prioritized daily mail, screen telephone calls, greet visitors , and set-up various meetings for Director.
  • Performed and conducted Secretary Duties in the billing department Received and screen telephone calls.
  • Assisted in booking vacation rental properties Cleaned the store Answered telephone calls Involvement

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6. Office Supplies

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Here's how Office Supplies is used in Service Secretary jobs:
  • Monitored office supplies by placing orders, performing inventory and confirming delivery and pick-ups.
  • Maintained inventory of office supplies and routinely ordered office supplies.
  • Prepared UPS packages for mailing, ordered office supplies from Corporate Express and ordered paper supplies from client.
  • Scheduled and prepared conference rooms for meeting use including office supplies, electronic equipment, and luncheon orders.
  • Managed the office including ordering all office supplies, maintaining office equipment and managing records storage.
  • Ordered all office supplies, customer materials, equipment and returned all parts for credit.
  • Order office supplies and type requisitions for the purchase of other equipment and supplies.
  • Coordinate and order office supplies and office automation machine maintenance and repairs.
  • Prepared expense reports, ordered office supplies, operated group switchboard.
  • Order office supplies for department as well as custodial supplies.
  • Maintained inventory of office supplies and ordered when needed.
  • Scheduled meetings and conference rooms and ordered office supplies.
  • Provide office supplies as needed for clinical staff.
  • Order all office supplies for the Roanoke office.
  • Maintained and control an inventory of office supplies.
  • Placed order for office supplies and office equipment.
  • Maintained office equipment and purchased office supplies.
  • Ordered and distributed office supplies.
  • Inventoried and ordered office supplies.
  • Process purchase orders for Guidance Departments, Medical, and Dental Staff, and general office supplies.

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7. Database

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high Demand
Here's how Database is used in Service Secretary jobs:
  • Input and updated patient account information in company database per company protocol.
  • Established streamlined paper based alpha/numeric filing systems and online database log system.
  • Entered information into database on new jobs and builder/customer profiles.
  • Coordinated volunteer hours and managed database of volunteer hours.
  • Organized database and performed data entry.
  • Developed and managed various databases.
  • Coordinated the process of court related clients by means of direct phone contact and utilizing a database for documentation and reporting.
  • Utilize computer skills & knowledge to assist other employees & supervisors in their use of the programs & database creations.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Revised databases of pastors, parishes, and mailing list of 1500+ addresses for newsletter.
  • Use computers for spreadsheet, word processing, database management, and other applications.
  • Monitor multiple databases to keep track of all student and the community services applicable.
  • Maintained case worker database with up-to-date information; assigned and entered new cases.
  • Performed back-end testing manually by generating SQL queries for System Test databases.
  • Process purchase orders and maintain customer database.
  • Update and maintain price list database.
  • Managed scheduling database Processed insurance verifications, insurance referrals Requested medical charts from Health Services
  • Developed an Excel database and linked file system to manage grant funds.
  • Created searchable database of vendor/contractor/tenant building contact lists for HQ office.
  • Answer incoming calls from clients and carriers Maintain customer database Assist with customer concerns, questions, problems

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8. Appointment Scheduling

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high Demand
Here's how Appointment Scheduling is used in Service Secretary jobs:
  • Assisted students, staff, and public visitors with information and appointment scheduling.
  • Handled appointment scheduling for clients.
  • Assisted campus nurse and psycologist with office operations, including appointment scheduling, mailings, and facility reservation.

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9. Purchase Orders

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Here's how Purchase Orders is used in Service Secretary jobs:
  • Composed and followed up on purchase orders for internal company expenditures.
  • Processed requisitions for purchase orders for 25 plus vendors twice yearly as well as when needed.
  • Created purchase orders and placed orders for materials to fix the state's highways.
  • Input food orders and purchase orders, assist with menu input and graphics.
  • Processed contracts, purchase orders, direct pays, and travel reimbursement forms.
  • Prepared IBM purchase orders and quotations for the Billing and Marketing departments.
  • Entered data such as purchase orders in Excel and Access.
  • Maintained vendor contact and prepared purchase orders for vendor payments.
  • Write request for purchase orders to issue to awarded vendor.
  • Assist with preparation of purchase orders and payment authorizations.
  • Prepare purchase orders for out of district students.
  • Created purchase orders and paid purchase requisitions.
  • Issued and received purchase orders for parts.
  • Process and track purchase orders for staff.
  • Issue purchase orders for rental service.
  • Obtained purchase orders for repairs.
  • Create and submit purchase orders.
  • Managed purchase orders and payouts.
  • Prepare Service Contracts Review service reports, original quotes, and purchase orders to establish customer invoice.
  • Greeted visitors * Logged and filed purchase orders for the Order Entry department.

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10. Service Department

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high Demand
Here's how Service Department is used in Service Secretary jobs:
  • Provided administrative and accounting documentation for the Food Service Department Director and Assistant Director.
  • Provided administrative assistance to other personnel in the Service Department as needed.
  • Assist customer service departments with maintaining files, answering telephones and process company orders for product shipments and deliveries.
  • Performed secretarial duties within the Social Service Department and assisted in all facets as necessary.
  • Provided effective support to the Customer Service Department, taking orders and answering phones.
  • Approved and monitored Employee Attendance Records for Quality Control and Field Service Department.
  • Play a significant role in training new associates in the Customer Service Department.
  • Entered weekly payroll for the service department and filed charts for department.
  • Review and maintain accounts receivable and accounts payable for Food Service Department.
  • Handled customer service department dealing with a variety of customer issues.
  • Helped Coordinator oversee the entire Food Service Department in her absence.
  • Service department reception; answered phones when service writers were unavailable.
  • Performed reference checks for new employees for Food Service Department.
  • Processed food service department and substitute payroll into Bi-Tech system.
  • Handled all incoming calls to the service department.
  • Maintained payroll and inventory for food service department.
  • assisted the Service Department Manager and service sales engineers in preparing proposals, letters, memorandums, and relevant reports.
  • Answered the telephone in a timely fashion, for the customer service department and took messages for Customer Service Representatives.
  • Coordinate Service Department Cashier Phone Operator Customer Service Work orders
  • Answer multi-line telephone system Maintain documents and filing Document courier Service department assistant Cashier

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11. Travel Arrangements

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high Demand
Here's how Travel Arrangements is used in Service Secretary jobs:
  • Make travel arrangements for service chief of Medical Administration including scheduling itineraries, make appointments, hotel and transportation reservations.
  • Handled administrative details such as maintaining calendars, making travel arrangements, scheduling meetings and coordinating conferences.
  • Assisted with travel arrangements, hotel accommodations and dinner reservations as needed.
  • Maintained vacation schedules and made travel arrangements for internal personnel and customers.
  • Handled all travel arrangements and maintained department miscellaneous operating supplies budget.
  • Coordinated overnight travel arrangements and accommodations.
  • Coordinated travel arrangements for Consultants.
  • Maintain the Chief of MAS electronic calendar by making commitments or appointments, and make all travel arrangements and itineraries.
  • Assist taxpayers in resolving problems, timekeeping, mail distribution and pick up, travel arrangements and supply ordering.
  • Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.
  • Prepared reports, memos, maintained files, scheduled travel arrangements and meetings for department director.
  • Organized reports, coordinated meetings, conferences and travel arrangements for President and staff.
  • Organized the details of special events, travel arrangements, corporate agendas and itineraries.
  • Scheduled meetings/conferences, prepared travel arrangements, filed, greeted clients and vendors.
  • Make travel arrangements for office personnel, order uniforms, issue purchase orders.
  • Arranged and coordinated meetings, conferences and travel arrangements.
  • Processed textbook orders, travel arrangements, and reimbursements.
  • Prepared travel arrangements and expenses for staff members.
  • Completed travel arrangements and paperwork for employee trainings, seminars, licensure upkeep - documented and tracked each in Microsoft Access.
  • Answered multi line phone system Responsible for seminar and travel arrangements Created advertising literature Responsible for accounts payable and receivable

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12. Service Calls

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high Demand
Here's how Service Calls is used in Service Secretary jobs:
  • Received, scheduled and dispatched emergency service calls for Fire Alarm and Security Division
  • Answered all incoming customer service calls regarding shipping/order status, shipment/invoicing problems, tracking shipments, and pricing information.
  • Typed and sent out invoices, answered all service calls, worked well with co-workers.
  • Dispatch service calls, answer telephone, greet customers, invoicing, payroll.
  • Place service orders, schedule appointments for service calls, estimates and installations.
  • Dispatched all incoming service calls to six technicians; provided general clerical.
  • Dispatch drivers for service calls to our residential and commercial customers.
  • Fielded an average of fifty customer service calls per day.
  • Answered phone and scheduled service calls for dispatch to technicians.
  • Handled customer service calls and letters for customer satisfaction.
  • Set appointments for service calls to customers' locations.
  • Scheduled appointments for and coordinated personnel for service calls.
  • Put completed service calls into customer's file.
  • Answered and directed all service calls.
  • Received inbound customer service calls.
  • Handle corporate customer service calls.
  • Take service calls, enter payroll into system & send to Corporate office, file, .
  • Input data, dispatched service calls ad troubleshoot as needed.
  • Handled overflow of Customer Service calls from Distributors (Newark Electronics, Anixter, Graybar) and intra-company overseas accounts.
  • Answer multi phone lines File Shipping & receiving Dispatch service calls Inventory Sales & service contracts

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13. Powerpoint

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high Demand
Here's how Powerpoint is used in Service Secretary jobs:
  • Developed PowerPoint presentations for in-service group training for the Nutritional Services department.
  • Developed several PowerPoint presentations utilized for training purposes.
  • Compose and edit PowerPoint presentations for physicians.
  • Created PowerPoint presentations used for business development.
  • Produced PowerPoint presentations for seminars.
  • Created and executed numerous projects using Excel and PowerPoint; used Excel to help develop a staff cascade automobile directory.
  • Prepared document and email correspondence, used Microsoft Word, Excel, PowerPoint and Outlook.
  • Trade Shows, set-up, visual presentations with the use of PowerPoint, take-down.
  • Create PowerPoint presentations and Excel spreadsheets for meetings and designed materials.
  • Used Microsoft Word, Excel and PowerPoint for various reports.
  • Created and distributed weekly and monthly Manager's Reports Create monthly department presentations for corporate meetings using MS PowerPoint.
  • Used Microsoft Word, PowerPoint, Outlook, Excel, and webinar applications to support instructions.

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14. Monthly Reports

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Here's how Monthly Reports is used in Service Secretary jobs:
  • Generated monthly reports for several department managers.
  • Pursued contracts with our existing customers for renewal, entered all new business, weekly, monthly reports and month end.
  • Updated Vice President of hospital on overall department status, including personnel matters, monthly reports, planning and follow through.
  • Managed the expenses of the auto shop, prepared weekly and monthly reports using excel.
  • Create monthly reports of funds available for each key/object code showing debits/credits for my supervisor.
  • Produced monthly reports, which demanded accuracy for end of the month accounting ledgers.
  • Prepared monthly reports of Cash Flow using MS Excel and Great Plain Dynamics.
  • Prepared monthly reports for Executive Staff, Management and Employees using Crystal Reports.
  • Prepare monthly reports to process state and federal food service reimbursement payments.
  • Composed, edited and prepared correspondence and monthly reports.
  • Provide monthly reports for all field service activities.
  • Created weekly and monthly reports and presentations.
  • Monitored and maintained compliance of USDA Standards Developed monthly reports.

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15. Staff Members

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Here's how Staff Members is used in Service Secretary jobs:
  • Hosted educational programs for internal and external staff members to ensure a smooth, successful training.
  • Update office staff directory, assist staff members with mailing or faxing of office documents.
  • Typed various medical reports, forms, class lists, and tests for staff members.
  • Greeted clients, staff members, and visitors who came into the office.
  • Keep a current record of staff members' whereabouts and availability.
  • Welcomed incoming visitors and directed them to proper staff members.
  • Managed departmental budget and payroll for 35 staff members.
  • Perform all secretarial functions for Executive Staff members.
  • Support 24 staff members in a busy office.
  • Supervised four active duty support staff members.
  • Provide administrative support to ten staff members.
  • Created reports ad hoc from Access-based student management system for staff members.
  • Handled phones & appointment schuedling for other staff members.

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16. Meeting Minutes

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Here's how Meeting Minutes is used in Service Secretary jobs:
  • Facilitate and head volunteer site leader meetings including preparation of agenda and meeting minutes.
  • Prepared and distributed meeting minutes for Surgical Service Departmental meetings.
  • Provide clerical support to Nursing Department Chair - type faculty meeting minutes, maintain document files, schedule appointments for Dept.
  • Attend unit, team and hospital wide committee meetings, participate in at least half, while also compile meeting minutes.
  • Maintain and accurately record meeting minutes, agendas, and organization bylaws.
  • Take meeting minutes at requested meetings and distribution of meeting minutes.
  • Typed meeting minutes and dictated correspondence in the case record.
  • Take and maintain monthly staff meeting minutes.
  • Record and transcribe meeting minutes.

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17. Front Desk

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Here's how Front Desk is used in Service Secretary jobs:
  • Communicated well with students and parents due to lunch program and also due to service at front desk.
  • Front desk Operations for the Vital Records/Birth Certificate office, educating patrons on the birth certificate process.
  • Initiated and lead a task force to revise and streamline procedures for Front Desk Reception Volunteers.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Serviced Student loans, Front desk duties, switchboard operation, office asst.
  • Received and guided people at front desk through their enrollment process.
  • Provide both front desk and administrative support to an office.
  • Keep front desk clean and organized.
  • Front desk services to the customers
  • Front desk clerk for Physicians.
  • Front Desk: Adhere to HIPPA guidelines.
  • Open and close business Greet customers at front desk, and lead them to the proper technician for their needs.
  • Answer phone calls- Attend clients at front desk- Do paperwork for clients and company- Sell electronical parts and inventory- Technical Assistance
  • Front desk receptionist , including overhead paging, some title work.
  • Front Desk Reception * Cashier, Phone, Appointment Setting * Creating and Managing Service Repair order files

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18. Word Processing

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Here's how Word Processing is used in Service Secretary jobs:
  • General office duties: e-mail and calendar management, copying, fax, spreadsheets, and word processing.
  • Provided administrative support including skilled word processing, filing, and faxing and general mail correspondence.
  • Use computers for various applications, such as database management or word processing.
  • Performed bilingual (French and English) data entry and word processing.
  • Handled all word processing and typing.
  • Used computers for word processing.
  • Worked on various projects including word processing, bulk mailings, copying, filing, and creating flyers and brochures.

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19. Bank Deposits

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Here's how Bank Deposits is used in Service Secretary jobs:
  • Processed bank deposits and credited customer accounts.
  • Assist Customers, Accounts Receivable, Accounts Payable, Bank Deposits, Rental Services, and Assist Manager with all Store Operations
  • Received lunch payments, balanced a daily cash drawer, and made daily bank deposits.
  • Serve as back-up when needed to complete gift shop & Auxiliary bank deposits.2.
  • Managed accounts payable, weekly bank deposits, and ordering of supplies.
  • Reconcile bank deposits and water payments on a daily basis.
  • Prepare end of day transaction reports and bank deposits.
  • Prepared and submitted daily bank deposits for all clients.
  • Process cash and credit and bank deposits.
  • Recorded accounting details and made bank deposits.
  • Prepare bank deposits after auctions.
  • Bank deposits, P&L work, paid invoices from suppliers, answered phones and made copies.
  • Handle bank deposits, Scan meal cards at breakfast and lunch, track snack milk usage and monies.
  • Verify and post details of business transactions, such as payments received.Prepare and deliver bank deposits.
  • Worked 40 hours week Reconciled bank statements and prepared bank deposits.

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20. Clerical Support

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Here's how Clerical Support is used in Service Secretary jobs:
  • Helped to establish and maintained clerical support for workforce development program.
  • Provided administrative/clerical support for the TPS office.
  • Provided clerical support to faculty.
  • Provide clerical support to the Office Services Staff and assist in the maintenance of department files and manuals.
  • Provided clerical support in an accurate and professional manner for the efficient operation of the department.
  • Provide clerical support to Health Services Director and staff in addition to above position.
  • Provided clerical support for the Dean of Learning Resources and library staff.
  • Provided clerical support for 4 full-time professors and two adjunct instructors.
  • Provided clerical support to employees of Medical Staff Services department.
  • Distribute mail and packages, provide general clerical support.
  • Performed clerical support for other services when called upon.
  • Provide clerical support for staff of 69 employees.
  • Provided clerical support, entered therapist charges in hospital computer system, used Word/Excel to compile departmental stats and reports.
  • Provided clerical support to Intake Officers and Investigators Interviewed and assisted clients with documents to prepare motions for court.
  • Provided clerical support for Dr. Magrisso and three other doctors and their nurses.

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21. Student Records

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Here's how Student Records is used in Service Secretary jobs:
  • Maintained student records and monitored attendance.
  • Maintained all student records and files.
  • Maintained student records using SASI System.
  • Maintain student records/enrollment/withdraw Transcripts request/education verification Honors Night/Commencement/College Visits

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22. Secretarial Support

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Here's how Secretarial Support is used in Service Secretary jobs:
  • Provided full secretarial support for a 10 member department responsible for educational services.
  • Provided secretarial support for the emergency stabilization department and partial hospitalization program.
  • Provided administrative and secretarial support to the Manager of Professional Services.
  • Facilitated secretarial support for department manager and staff.
  • Provided secretarial support for two commercial mortgage brokers.
  • Provided secretarial support to Human Service Director.
  • Provide secretarial support for director and counselors.
  • Provided secretarial support for OEM/Resale department.
  • Provided secretarial support to department operations.
  • Provide secretarial support to Cancer Care Nursing Department Leader, her nursing staff of 12 and the Hematologist/Oncologist.
  • Provided high-quality secretarial support for the director of community affairs and the director of service learning.
  • Provided secretarial support to the Quality Control Manager and the Controller.
  • Provide secretarial support to Directors, Mangers and staff.
  • Provide secretarial support to Customer Service Group members.
  • Provide secretarial support for Actuarial Team.
  • Provided administrative and secretarial support for the supervisor and the department of child care and provider servic.
  • Provided secretarial support for the Biomedical Ethics Committee, and Pastoral/Palliative Care Committee.
  • Provided Secretarial Support to Assistant Director of Operations Scheduled Surgical Procedures Patient Charges/Medical Implant Records

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23. Quickbooks

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Here's how Quickbooks is used in Service Secretary jobs:
  • Posted all accounts payable, purchase orders, new customers, invoices and accounts receivable payments by using Intuit QuickBooks.
  • Entered all new customers, invoices, and all payments into Intuit QuickBooks, and AIA billing.
  • Create invoices using QuickBooks from completed work orders provided daily by technicians.
  • Use QuickBooks to do payroll and log expenses/transactions.
  • Managed cash inflow, using Microsoft Excel and QuickBooks
  • Provided invoicing for clients using QuickBooks.
  • Enter client payments into QuickBooks system.
  • Completed course work in Advanced Excel, Quickbooks, PeachTree (Sage 50) Applications and Access.
  • Created and tracked all expenses and client account codes utilizing Quickbooks accounting software.
  • Upgraded bookkeeping system from manual to Quickbooks and Excel Database.
  • Utilize QuickBooks to maintain MO-AG financials.
  • Use of software such as: Microsoft Excel, Microsoft Word, Intuit Quickbooks, Openoffice.
  • Invoice with QuickBooks Answer incoming calls Freight Quotes Assist will-call customers

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24. Special Events

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Here's how Special Events is used in Service Secretary jobs:
  • Coordinated meetings, conferences, consultations, special events, travel itineraries, and reservations for the Director.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Contributed to scripts and programs for service awards, meetings, videos and special events.
  • Managed and coordinated special events such as Sweet Sixteen's, Wedding and Baptisms.
  • Coordinate and set-up conference calls, board / management meetings and special events.
  • Attend and participate in meetings, dinners, banquets and special events.
  • Assisted with planning and set up special events for the children.
  • Managed a team of special events coordinators for on campus activities.
  • Handpicked for new offerings including shows and special events.
  • Coordinated special events for staff and residents of facility.
  • Coordinate conferences, meetings, and special events.
  • Plan and execute special events: i.e.
  • Organized a staff of 9 during lunch, coordinated all residential andemployee special events.
  • Prepared working schedule for thirteen + people Assisted in event planning, advertisement, and worked special events Secretary
  • Coordinate meetings along with secretarial duties Coordinate special events with people Handle all inbound and outbound calls Used Computer skills

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25. Fax Machines

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Here's how Fax Machines is used in Service Secretary jobs:
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Maintain a working knowledge of fax machines, copiers, switchboards, computer software, and postage machines.
  • Operate office equipment such as fax machines, printers, scanners, computers, and phone systems.
  • Operated a variety of office equipment such as, telephones, fax machines and copy machine.
  • Work with the computer and office machines such as printers, fax machines and registers.

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26. Patient Care

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Here's how Patient Care is used in Service Secretary jobs:
  • Provided secretarial services and patient care specific per unit, implemented routine assignments and procedures.
  • Assisted business office and case managers by tracking all necessary documents concerning patient care, which assist the Social Services Dept.
  • Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.
  • Provide administrative support to Program Manager, Patient Care Manager, Counselors, Chaplains and all Team members.
  • Make scheduling commitments for float pool registered nurses, health unit coordinators, and patient care attendants
  • Support the patient care team by prioritizing patients, adjusting the scheduling, & coordinating staffing.
  • Administered patient care specific to Surgical, Medical, and Critical Care Units.
  • Ensured appropriate paperwork was completed for patient care given by civilian providers.
  • Assisted with patient care Maintained rehabilitation patient schedules Conducted monthly chart audits Assisted with other administrative duties as assigned

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27. Special Needs

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Here's how Special Needs is used in Service Secretary jobs:
  • Maintained lists of students with special needs and medical conditions.
  • Prepared letters for reevaluation of IEP Prepared Individual Education Program for special needs students

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28. Special Projects

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Here's how Special Projects is used in Service Secretary jobs:
  • Answered and directed all incoming phone calls and correspondence, coordinated schedules, meetings and assisted with special projects.
  • Prepared statistical reports, maintained budgets, and special projects as assigned by the Director of Surgical Services.
  • Researched, compiled and analyzed data for special projects, inquiries and reports.
  • Worked with the principal and vice principal on various other special projects.
  • Assist the university Nurse as needed with student schedules and special projects.
  • Completed special projects from the Director of Members Services as assigned.
  • Created presentations for special projects and assisted in maintain calendar.
  • Prepared materials and reports for special projects upon assignment.
  • Preformed special projects at owner's request.
  • Facilitated any special projects; as assigned.
  • Assisted territory on special projects as needed.
  • Handled special projects, as assigned.
  • Assisted with special projects and events.
  • Assisted managers with special projects.
  • Performed special projects as assigned.

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29. Social Workers

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Here's how Social Workers is used in Service Secretary jobs:
  • Assisted Social Workers with all clerical responsibilities including rescheduling appointments and coordinating patient needs upon discharge.
  • Handled highly confidential material for Social Workers and Counselors.
  • Coordinated all care with the Veteran's Administration, doctors, nursing staff, and social workers.
  • Provide clerical assistance to counselors, social workers, and other department staff as needed.
  • Process all paperwork for the department that included 12 social workers covering 3 counties.
  • Trained all social workers on use of newly implemented software program.
  • Typed daily letters & correspondence for Social Workers & Analysts.
  • Typed inpatient reports for up to twelve social workers.
  • Provided clerical support for department and five social workers.
  • Assisted Social Workers on outings with students.
  • Performed all keying/copying/faxing for the social workers Back up receptionist
  • 21204Answered and quickly redirected hundreds of calls per day.Typed reports for Social Workers case files.

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30. Internet

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Here's how Internet is used in Service Secretary jobs:
  • Enter telephone & Internet orders into specialized software, dispatch drivers to restaurants & customers, many various office tasks.
  • Prepare and process state and federal reports through the computer and use of the internet.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Order office supplies and clinical supplies using the internet and/or SAP program.
  • Worked with Lotus Notes and on the Internet.
  • Skilled in Microsoft Office, LPS, Oracle, Outlook, Excel, and Internet Explorer.

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31. Expense Reports

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Here's how Expense Reports is used in Service Secretary jobs:
  • Verified and processed weekly expense reports for Coordinator and Consultants.
  • Calculated regional expense reports weekly.
  • Prepared time and expense reports for executive director and team members, client billing and accounts payable.
  • Prepare and process Purchase Order Reports, run Budget and Expense Reports and monitor petty cash expenses.
  • Order office supplies, prepare mileage and expense reports and manage schedules of the department heads.
  • Prepared and processed expense reports, maintained office databases and provided customer support as needed.
  • Track and maintain office assets, managed expense reports, and ordered supplies.
  • Processed expense reports and booked travel for operational team and hourly cast.
  • Process monthly expense reports reflecting supporting documents and budget code indexes.
  • Prepared monthly expense reports for faculty and staff reimbursement.
  • Processed expense reports and new hire paperwork.
  • Created expense reports using QuickBooks.
  • Handle expense reports to Foster Facilities and train in Basic Living Skills and documentation.

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32. Medicaid

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Here's how Medicaid is used in Service Secretary jobs:
  • Assist with Medicaid/Medicare eligibility* Assist with necessary licensing and certification processes
  • Work closely with the Medicare/Medicaid liaison regarding patient insurance.
  • Determined client eligibility for Medicaid transportation.
  • Researched and kept updated on Medicare and Medicaid benefits, qualification requirements, and the legal and financial effects of options.
  • ACCESS and SBAP Coordinator for District assisting with recovering of Federal Medicaid Funds for District.
  • Assist personnel to facilitate compliance with the SHARS and TEA documentation requirements for Medicaid billing.
  • Generated and maintained billing statements for Medicaid, Medicare and Private Clients.
  • Retrieved, processed and maintained all Medicaid emergency room visits for payment.
  • Assist in the coordination of the Medicaid Reimbursement Program.
  • Submitted Medicaid for the women's health clinic.

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33. Repair Orders

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Here's how Repair Orders is used in Service Secretary jobs:
  • Service Department Duties include: Answer service phones calls, invoice customers repair orders and applied for John Deere Warranty claims.
  • Answered multiple phone lines, scheduled service appointments, prepared repair orders, processed payments, provided excellent customer service.
  • Service Department Duties include: Answer switchboard, Use ADP system to book warranty and cash repair orders.
  • Managed all department paperwork including parts orders, return authorizations, and repair orders.
  • Rearranged company filing system, database, and archived old repair orders.
  • Bill sublet and parts invoices to repair orders.
  • Filed all repair orders and invoices.
  • Received furniture repair orders daily and separated by plantnumber and furniture piece in preparation for ordering patterns.
  • Prepare repair orders for pre-delivery inspections.
  • Dispatched service invoices to technicians, logged repair orders, communicated between technicians and service advisors, time management.
  • Reviewed a daily print-out of furniture repair orders to insureorders were finished in a timely manner.
  • Answer and receive phone calls Write repair orders Schedule appointments Assist the manager

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34. Insurance Companies

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Here's how Insurance Companies is used in Service Secretary jobs:
  • Performed insurance audits for various insurance companies.
  • Billed various insurance companies for court processing and attorney services, made many phone calls to these insurance companies for payment.
  • Transcribed doctor notes for patient files and typed general correspondence to patient families and insurance companies.
  • Maintained and updated the department's e-mail distribution lists of Insurance Companies and agents.
  • Balance the cash register, bill and collect payments from health insurance companies.
  • Type claims or extra reports needed for insurance companies to approve payments.
  • Controlled mailing, faxing, or emailing documents to insurance companies.
  • Verified warranties and service contracts and coordinated repairs with insurance companies.
  • Help the Detectives work with insurance companies on major cases.
  • Draft letters to attorneys, insurance companies and applicants.
  • Acted as the liaison between clients and insurance companies.
  • Answered clients inquiries from patients and insurance companies about medical equipment and supplies Register new patient information into database.
  • Provided Customer Service to customers and insurance companies Schedule appointments and processed quotes for car repairs.
  • Fax claims and documentation to insurance companies .
  • Scheduled Sleep Lab appointments Assisted patients with C-PAP equipment Worked with insurance companies for pre-authorizations

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35. Customer Complaints

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Here's how Customer Complaints is used in Service Secretary jobs:
  • Answered phones and directed calls*Resolved customer complaints*Provided clerical support*Filed and maintained records*Entered data into IDS system*Responsible for tech.
  • Provided excellent customer service, handled customer complaints, stocked/restocked merchandise, filed all correspondence and invoices.
  • Assembled furniture, maintained inventory, acknowledged customer complaints and completed minor repairs.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Coordinated customer service and resolved customer complaints.
  • Answered phones, scheduled appointments, took customer complaints, inventory, data entry, etc.
  • Worked out customer complaints and driver issues before they become a problem.
  • Resolved customer complaints and requests for refunds, exchanges and adjustments.
  • Answered phones and handled customer complaints.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Handled multi-line phone system, took messages for staff, and handled customer complaints.
  • Answered telephones and handled customer complaints in an appropriate manner.
  • Ordered and inventoried supplies Handled and resolved customer complaints.
  • order entry, billing, and customer complaints.

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36. High Volume

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Here's how High Volume is used in Service Secretary jobs:
  • Handled incoming and outgoing calls in high volume, drafted and sent correspondence to carriers, clients and workers compensation board.
  • Handled a high volume of phone calls and inquiries from outside sales, senior management and customers.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Answer high volume phones, set up conferences and meetings and many other duties as assigned.
  • Processed student referrals, suspensions, and handled high volume phone and forms traffic.
  • Screen, transfer a high volume of calls and take accurate messages.
  • Printed and processed a high volume of accounts payable checks.
  • Prepared a high volume of patient payments for daily deposits.
  • Processed a high volume of invoices for payment.
  • Responded to a high volume of telephone inquiries.
  • Handled a high volume of inbound calls.
  • Handled high volume of telephone calls.
  • Completed administrative duties such as drafting written correspondence, answering high volume calls, preparing presentations and kept records.
  • Handled high volume of calls and ensured customer satisfaction within service department Scheduled client service appointments Processed loaner vehicle bookings on schedule

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37. Computer System

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Here's how Computer System is used in Service Secretary jobs:
  • Answered telephone calls, opened and distributed mail, used computer systems and other office technologies.
  • Assist Student Personnel Services Officer with input of student records into computer system.
  • Scanned all service repair orders into the computer system.
  • Create lists generated through the computer system.
  • Received all magazines into the computer system.
  • Scan documents into the computer system.
  • Controlled inventoryby submitting product codes through Madden Company Computer systems.
  • Answered Phones -Payroll -Dispatch -Customer Service -NDS Computer System
  • Answered multi-line phone system Kept accounts receivables Collections Operate ERA computer system Assisted bookkeeper

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38. Greeting Customers

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Here's how Greeting Customers is used in Service Secretary jobs:
  • file sorting, appointment booking, phone answering, and greeting customers .

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39. Scheduling Meetings

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Here's how Scheduling Meetings is used in Service Secretary jobs:
  • Assisted in implementing the Maintenance Rule (flow charts, scheduling meetings, distribution, & creation of presentation material).
  • Performed clerical functions such as typing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
  • Take minutes at Clinical Service and Committee medical staff meetings, including agenda preparation, and scheduling meetings.
  • Assist with scheduling meetings, submitting notifications and working with clients.
  • Manage scheduling meetings for managers, supervisors and employees.

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40. Inventory Control

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Here's how Inventory Control is used in Service Secretary jobs:
  • Maintain inventory control and ordering.
  • Promoted to Parts and Service Secretary - Preparing invoices data entry, inventory control, purchase orders and heavy computer work.
  • Oversee the showroom set up, inventory control (cycle counts) and customer sales.
  • Maintained inventory control system, ordered and stocked components for repair.
  • Answer phones, customer service, payroll, receivables, payables, stock shelves, inventory control
  • Inventory control for food and smallwares.

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41. Administrative Functions

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Here's how Administrative Functions is used in Service Secretary jobs:
  • Perform routine clerical and administrative functions such as drafting correspondences, organizing and maintaining paper or electronic files.
  • Coordinated administrative functions for vice president including budget of approximately $500,000.
  • Provide statistical support and develops appropriate interfaces with other administrative functions.
  • Perform various clerical and administrative functions: maintain an inventory of supplies and field inquiries.

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42. Customer Orders

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Here's how Customer Orders is used in Service Secretary jobs:
  • Verified customer orders for accuracy.
  • Placed and shipped out customer orders.
  • Reveiwed, entered and performed edit on customer orders.

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43. Administrative Tasks

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Here's how Administrative Tasks is used in Service Secretary jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted the staff with all administrative tasks to include personnel actions for active duty military personnel.
  • Handled a variety of administrative tasks and resolved patient issues and inquiries with expediency.
  • Assisted Sales teams with all administrative tasks.
  • Assist Gastroenterology Fellowship Program Coordinator with various administrative tasks.
  • Compiled data into graphs Provided clerical support for the departments' management team by relieving them of various administrative tasks.
  • Performed office all administrative tasks such as filing and managing incoming calls Managed personnel and HR tasks Serviced client calls and requests

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44. Medical Records

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Here's how Medical Records is used in Service Secretary jobs:
  • Experienced in electronic medical records and proficiency in record keeping.
  • Audited medical records for accuracy.
  • Audit all observation and billing logs, file all affiliated medical records in client's charts, and maintain client database.
  • Maintained numerous medical records, the facility's technical library and correspondence files to ensure smooth operations.
  • Processed drug charges off of medical records (nurses' notes) for hospital in-patients and out-patients.
  • Assemble and maintain patient medical records and other documents related to patient care.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Scheduled appointments for patients using EPIC (electronic medical records).
  • Maintain medical records, technical library, or correspondence files.
  • Recorded and filed patient data and medical records.
  • Requested Medical Charts from Medical Records Dept.
  • Conduct quality reviews of medical records.
  • Process student IEPs, requests for medical records, and student testing consents.

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45. Customer Information

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Here's how Customer Information is used in Service Secretary jobs:
  • Work Ethic: Work directly with the manager to help with his personal workload of paperwork and customer information organization.
  • Enter customer information in the system database for tracking of service preformed and completed with the Service Department.
  • Ensured that customer information for special orders of products was complete and accurate.
  • Handled the entering of customer information and charges/payments into the IBM Computer.
  • File and Scan Customer information into company data base Set appointments Multiline inbound/outbound calling
  • Answer phones Take customer information to book birthday parties Register patrons for classes Take preschool payments

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46. Appropriate Individuals

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Here's how Appropriate Individuals is used in Service Secretary jobs:
  • Directed calls to appropriate individuals and department.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals.

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47. Confidential Documents

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Here's how Confidential Documents is used in Service Secretary jobs:
  • Filed and typed confidential documents in reference to current students and Alumni.
  • Prepared Individual Education Plans (IEPs) and other confidential documents for Special Services Department.

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48. Weekly Reports

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Here's how Weekly Reports is used in Service Secretary jobs:
  • Enter data for weekly reports such as, production items, shipping and receiving inventory.
  • Maintained inventory of supplies, machinery and prepared weekly reports.
  • Prepare internal and external correspondence, include weekly reports.
  • Dispatch; Data Entry; Weekly Reports; Receptionist
  • Coordinated and posted weekly reports to patient charts.
  • Prepare weekly reports: WOR, Status, Weekly News Letter, Risk Factor, and Rimm.

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49. Weekly Basis

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Here's how Weekly Basis is used in Service Secretary jobs:
  • Recorded concerns and submitted data to vendors, kitchen manager, field managers and supervisor on a weekly basis.
  • Created and maintained schedules and block schedules for 150+ students and distributed them on a weekly basis.
  • Maintain as well as process all payroll records and posted all payroll reports on a weekly basis.
  • Prepare meeting minutes, agendas and budget for Board of Directors meeting on a weekly basis.
  • Prepared client status reports for Director and clinicians on a weekly basis.
  • Processed and checked payroll for trucking companies on a weekly basis.
  • Maintained credit card processing reports on weekly basis.

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50. Confidential Information

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Here's how Confidential Information is used in Service Secretary jobs:
  • Maintain a professional manner regarding public relations, sensitive and/or confidential information.
  • Handled personnel reviews, salary records, and confidential information.
  • Entrusted to confidential information and given authority to cut checks.
  • Prepared correspondence, memoranda, briefing materials and handled confidential information for the senior management staff of the Office of Investigation.

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Service Secretary Jobs

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20 Most Common Skills For A Service Secretary

Customer Service

17.4%

Routine Correspondence

12.4%

Phone Calls

10.1%

Data Entry

9.7%

Telephone Calls

8.7%

Office Supplies

7.4%

Database

5.1%

Appointment Scheduling

4.4%

Purchase Orders

3.8%

Service Department

3.7%

Travel Arrangements

2.7%

Service Calls

2.2%

Powerpoint

1.9%

Monthly Reports

1.7%

Staff Members

1.7%

Meeting Minutes

1.6%

Front Desk

1.4%

Word Processing

1.4%

Bank Deposits

1.3%

Clerical Support

1.3%
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Typical Skill-Sets Required For A Service Secretary

Rank Skill
1 Customer Service 13.8%
2 Routine Correspondence 9.9%
3 Phone Calls 8.0%
4 Data Entry 7.7%
5 Telephone Calls 6.9%
6 Office Supplies 5.9%
7 Database 4.1%
8 Appointment Scheduling 3.5%
9 Purchase Orders 3.0%
10 Service Department 2.9%
11 Travel Arrangements 2.1%
12 Service Calls 1.8%
13 Powerpoint 1.5%
14 Monthly Reports 1.4%
15 Staff Members 1.3%
16 Meeting Minutes 1.3%
17 Front Desk 1.1%
18 Word Processing 1.1%
19 Bank Deposits 1.1%
20 Clerical Support 1.0%
21 Student Records 1.0%
22 Secretarial Support 1.0%
23 Quickbooks 1.0%
24 Special Events 1.0%
25 Fax Machines 0.9%
26 Patient Care 0.9%
27 Special Needs 0.9%
28 Special Projects 0.9%
29 Social Workers 0.9%
30 Internet 0.8%
31 Expense Reports 0.8%
32 Medicaid 0.8%
33 Repair Orders 0.8%
34 Insurance Companies 0.7%
35 Customer Complaints 0.7%
36 High Volume 0.7%
37 Computer System 0.6%
38 Greeting Customers 0.6%
39 Scheduling Meetings 0.6%
40 Inventory Control 0.6%
41 Administrative Functions 0.5%
42 Customer Orders 0.5%
43 Administrative Tasks 0.5%
44 Medical Records 0.5%
45 Customer Information 0.4%
46 Appropriate Individuals 0.4%
47 Confidential Documents 0.4%
48 Weekly Reports 0.4%
49 Weekly Basis 0.4%
50 Confidential Information 0.4%
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