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Service specialist jobs in Alaska - 292 jobs

  • Customer Service Representative

    AA2It

    Service specialist job in Anchorage, AK

    Title: Customer Service Representative Pay Rate: 25-27/HR on W2 The Customer Service Representative is responsible for providing and maintaining updated information for customers. * Perform administrative functions supporting customer service functions and sales order entries. * Provide monthly status of open orders and follow up with customers and Production. * Maintain record of asset delivery progress and invoicing. * Interact with Production, Buyer and Planner for follow-up of customer orders. * Resolve licensing issues received from customers and record in support database. * Maintain and improve the integrity of the data in the MFGPRO database. * Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. Kindly share your resume with answers: Q1: How many years of exp in Customer services and how many in supporting Oil & Gas industry Q2: For submisison; kindly share MM/DD of Birth (no year)
    $33k-41k yearly est. 2d ago
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  • Customer Service Representative

    Buyanycoin

    Service specialist job in Anchorage, AK

    ONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS MATH SKILLS, BE ABLE TO COORDINATE MULTIPLE LINES OF COMMUNICATION, BE PERSONABLE, AND QUICK TO LEARN NEW SKILLS. GOOGLE APPS, PROGRAMMING, WEB DESIGN, AND PAYMENT PROCESSING SETUP EXPERIENCE IS A PLUS. MUST BE A SELF-STARTER AND ENTHUSIASTIC. HOURS VARY BY DEMAND.
    $33k-41k yearly est. 2d ago
  • Dock Representative

    Allen Marine Tours

    Service specialist job in Juneau, AK

    Summary for Dock Representative The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This is a shore-based position. Essential Duties & Responsibilities for Dock Representative Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska. Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. Direct and assist passenger movement between cruise ship and tour embarkation. Collect tickets/vouchers as passengers board vessels and motor coaches. Effectively communicate with other Allen Marine employees via company radios. Conduct settlement transactions with cruise line representatives. Assist with the distribution of promotional tour materials. Maintain periodic reports of passenger counts and daily sales. Special projects may be assigned as required by the business. Minimum Qualifications (Knowledge, Skills and Abilities) for Dock Representative Must present a professional and friendly attitude while working in a sometimes fast-paced environment Must be clean, well-groomed, courteous, honest, punctual, and most important, reliable. Must feel comfortable approaching and speaking to people you don't know. Must feel comfortable directing and speaking to large crowds. Ability to prioritize and handle various time-sensitive tasks while maintaining great attention to detail. Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team. Ability to generate a multitude of cooperative relationships with co-workers as well as representatives of other companies involved with AMT. Must be drug-free (pre-employment 4-panel drug screening and testing for cause mandatory). Project professional and polished image. Valid US driver's license and a clean driving record. Must pass a security background check and 4-panel drug test. Valid, unexpired First Aid/CPR Certification. Preferred Qualifications for Dock Representative Direct sales experience Proven sales track record Prior experience working in tourism/travel industry. Customer relationship management experience Traits and Characteristics for Dock Representative To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably. Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. Follow & Deliver Core Values (Dock Representative) Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences. World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth. World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska. Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering. Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization. Sustainability at our core: We are dedicated to sustainable operations for future generations. Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement. Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations. Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities. Environmental Conditions for Dock Representative The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job. Must be comfortable working indoors and outdoors in all types of weather. Physical Demands for Dock Representative The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods and walk up to 3 miles per day. Work Environment for Dock Representative The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a fast-paced and dynamic work environment with a diverse workforce. Ability to work a flexible schedule to include weekends and holidays during the tour season. Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
    $33k-45k yearly est. 2d ago
  • Client Success Renewals Specialist

    Norstella

    Service specialist job in Juneau, AK

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 31d ago
  • Customer Service / Winner's Circle

    Daveandbusters

    Service specialist job in Anchorage, AK

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 13 - 17.84 We are an equal opportunity employer and participate in E-Verify in states where required.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Relations Specialist

    TDL Staffing, Inc.

    Service specialist job in Fairbanks, AK

    Job DescriptionJob Title: Customer Relations/Membership Development Coordinator Wage: Annual salary $54,080-$58,000 DOE Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional events before/after hours or on weekends TDL Staffing is seeking a motivated and professional Membership Development Coordinator to join a dynamic local organization.In this role, you'll build and strengthen relationships with members, support new member onboarding, and lead efforts to grow and retain participation. If you enjoy connecting with people, planning events, and supporting community-driven initiatives, this could be an excellent opportunity for you.The ideal candidate is detail-oriented, enthusiastic, and enjoys working both independently and collaboratively in a dynamic environment..Key Responsibilities: Develop and implement strategies to recruit and retain members Maintain consistent communication with current and prospective members through calls, emails, and visits Coordinate and execute new member onboarding and outreach activities Organize member events, including special ceremonies and receptions Track and report on engagement and renewal activities Collaborate with leadership to enhance member value and engagement Provide information and support to members regarding programs, events, and benefits Minimum Requirements: Bachelor's degree preferred At least 1 year of relevant experience (sales, fundraising, or membership-type work preferred) Strong written and verbal communication skills Proficiency with Microsoft Office; experience with QuickBooks, Constant Contact, or CRM systems a plus Excellent organizational skills and the ability to manage multiple priorities Valid driver's license, reliable transportation, and proof of insurance Pre-employment drug screening is a part of the hiring process Work Environment & Physical Demands: This position operates primarily in a professional office setting, with occasional outdoor or off-site event work. The role requires sitting or standing for long periods, regular computer use, and some bending or lifting. Travel outside the Fairbanks North Star Borough is limited (10% or less). Apply Today: Applicants never pay fees when applying with or working for TDL Staffing. Begin your application online: APPLY NOW Have questions? Call our office at (907) 455-8300 TDL Staffing is an Equal Opportunity Employer (EOE) #FAIR123
    $54.1k-58k yearly 6d ago
  • Destination Services Consultant

    Dwellworks Brand 4.1company rating

    Service specialist job in Anchorage, AK

    This role combines temporary assignments with a flexible schedule for individuals that are passionate about introducing their city to newcomers! It is an opportunity to provide one-on-one guidance through a mixture of both in-person support as well as virtual. JOIN OUR TEAM AND MAKE A DIFFERENCE! Are you a detail-oriented individual who is passionate about your community? Are you customer service minded and enjoy helping others? Are you skilled in researching, planning and organizing projects/events? Are you interested in a professional opportunity that allows you flexibility and autonomy? If you enthusiastically answered yes to all the above, then a Destination Service Consultant (DSC) opportunity with Dwellworks is a match for you! This is an assignment-based opportunity. You will be engaged as an independent contractor. Contract assignments can range depending on the specific program selected for the individuals relocating. Our Destination Services Consultants provide local support and expertise to employees and their families who are being relocated. The DSC provides an array of services for the individuals being relocated such as: Performing area orientations Helping to secure housing Identifying schools for enrollment Opening bank accounts Securing a Social Security Number Obtaining a driver's license Qualifications Expert knowledge of city and surrounding areas, including local schools Possession of a valid driver's license, as the consultants are expected to drive clients in the area in their personal vehicle Proficient in basic computer applications A flexible schedule that would accommodate an ad hoc working style Skills Excellent verbal and written communication Ability to research efficiently Effective at problem-solving Skilled in time-management Please note that this opportunity does not pair well with full-time employment due to the ever-changing program needs. WANT TO LEARN MORE *******************************
    $31k-37k yearly est. 60d+ ago
  • Commercial Business and Financial Services Officer - Full Time - Onsite (AK)

    Nuvision Federal Credit Union

    Service specialist job in Anchorage, AK

    The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications: 18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications: 24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education: H.S. Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $54k-70k yearly est. 1d ago
  • Commercial Business and Financial Services Officer - Full Time - Onsite (AK)

    Nuvision Credit Union

    Service specialist job in Anchorage, AK

    The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications: 18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications: 24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education: H.S. Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $54k-70k yearly est. 1d ago
  • Financial Services Specialist - Juneau

    True North Federal Credit Union 4.4company rating

    Service specialist job in Juneau, AK

    Financial Services Specialist Full-time available Location: Juneau - 3 locations Salary: $20 - $24 hour DOE True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. If you like helping people & are dedicated to excellent customer service then we are looking for someone like you! Do you have great communication and people skills? Have you worked in retail or another customer service position? This might be the start to your next career!! We are WILLING TO TRAIN if you're a good fit! What will you be doing? In this position, you'll be working directly with members to process financial transactions such as deposits, withdrawals, transfers and loan payments. You will work with them to open new accounts and explain credit union products and services. Your cash handling skills will assist you in balancing your cash drawer and daily transactions. In addition, you can put your sales experience to work cross-selling credit union services. What do you need to do the job? Have you been a sales clerk? Cashier? Customer service representative? These experiences will be helpful for you as a teller. If you like working with people, possess excellent communication skills and have a working knowledge of computers, then this might be the right fit for you! Our team is dedicated to improving the economic well-being of our members and the communities we serve. Come be part of the True Crew! VOTED 2022 & 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why! True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE. True North FCU is an Equal Opportunity Employer. E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify. Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al ************ o dhs.gov/e-verify.
    $20-24 hourly 41d ago
  • Operations Specialist

    Alaskan Dream Cruises

    Service specialist job in Juneau, AK

    Summary for Operations Specialist Oversee and coordinate via radio and phones the movement of vessels, motorcoaches, other vehicles and passengers to and from Allen Marine's private dock facility at Auke Bay. Monitor updates to passenger counts and modify vessel tour schedules as needed. Make changes to crew schedules and assign relief crew as needed. Meet and greet passengers as they arrive at facility and direct their safe movement between coaches and vessels. This is a shore-based position. Essential Duties & Responsibilities for Operations Specialist Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium. Function as communication liaison between many key positions within the organization. Monitor on-site traffic and activity in accordance with Maritime Security procedures. Act as point of contact for motorcoach companies, caterers, vessels and other tour operators. Act as point of contact for complimentary, community outreach and charity generated passengers. Develop knowledge of standard radio and telephone communications equipment, along with standard broadcasting procedures and rules. Become skilled in operation of VHF and UHG radio equipment. Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation. Enforce operational procedures and methods used by Allen Marine Tours. Become familiar with basic maritime terminology. Special projects may be assigned as required by the business. Minimum Qualifications (Knowledge, Skills, and Abilities) for Operations Specialist Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress. Ability to prioritize and handle numerous time-sensitive tasks. Maintain great attention to detail. Ability to solve unique and spontaneous problems regularly and make high-impact decisions quickly and confidently. Ability to gnerate a multitude of co-operative relationships with co-workers and representatives of other companies. Proficiency with Windows-based computer systems and the Microsoft Office Suite. Knowledge of modern office practices and procedures. Fluent English with clear diction and accurate grammar, spelling and punctuation usage. Proficiency in alphabetic, chronological and numeric filing systems and techniques. Valid, unexpired USCG approved First Aid/CPR Certification. Valid US driver's license and a clean driving record. Must pass a security background check and DOT drug test. Preferred Qualifications for Operations Specialist Experience with handheld and base-set radios. Experience in the travel, tourism, hospitality or outdoor recreation industries. Dispatch experience. Scheduling experience. Office experience. Traits and Characteristics for Operations Specailist To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably. Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. Self-starter. Works well under pressure. Observant, safety-sensitive and efficient. Proven track record of organization. Team player. Follow & Deliver Core Values (Operations Specialist) Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences. World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth. World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska. Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering. Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization. Sustainability at our core: We are dedicated to sustainable operations for future generations. Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement. Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations. Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities. Environmental Conditions for Operations Specialist The environmental conditions are those that an employee may be subject to while performing the essential functions of this job. Generally, include moderate to loud noise levels, all weather conditions, and frequent use of required protective clothing including raingear and life preserver. Physical Demands for Operations Specialist The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week. Must be able to stand, walk, bend and twist for 5 or more hours per day. Work Environment for Operations Specialist The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job. This is a fast-paced and dynamic work environment with a diverse workforce. Ability to work a flexible schedule to include weekends and holidays during the tour season. Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures
    $40k-61k yearly est. Auto-Apply 41d ago
  • Shareholder Services Specialist III

    Woocheen

    Service specialist job in Juneau, AK

    Job Title: Shareholder Services Specialist III Job Summary:This position is responsible for organizing and providing all aspects of day-to-day clerical support with an emphasis on customer service for shareholder records. This position coordinates and insures friendly and responsive service to all telephonic and walk-in shareholder requests or inquiries, as well as assisting the Shareholder Services Manager with various projects and tasks. The Shareholder Services Specialist III plays a pivotal role in the enrollment process. This position requires a candidate who is not only welcoming and provides exceptional customer service but also pays meticulous attention to detail to ensure the accurate enrollment of shareholders. As an Enrollment and Event Coordinator, you'll be responsible for handling various aspects of day-to-day support and overall customer service for current and potential shareholders and assisting with the development and implementation of programs and events to enhance shareholder engagement and satisfaction. Duties/Responsibilities:Shareholder Customer Relations:• Communicate with a high volume of shareholders and others in person, email, and through mail correspondence regarding Shareholder records.• Answer Shareholder Relations phones and direct inquiries to the appropriate staff member. • Respond to requests for information, processing estates, and helping shareholders and families.• Support Shareholder Relations Team on requests for shareholder records assistance and processing of changes of information, maintenance of shareholder records, and supporting documentation for existing shareholders and those created through the issuance of new stock. Troubleshoot regarding shareholder record issues.Estate Documents: • Receive and process estate documents and notify applicants of status.• Responsible for the handling and tracking of original documents.• Follow ANCSA Inheritance and State of Alaska Inheritance Law. Work with potential shareholders to complete applications by explaining the pieces needed for completion. • Data entry of completed estate and share transfer information into the SIS system.• Respond to applicant concerns requiring advanced levels of expertise, such as cases involving adoption or other extraordinary circumstances.• Order death certificates from all states.Stock Documents: • Mail out stock certificates.• Responsible for receiving, reviewing, scanning of stock will forms completed by shareholders. Also responsible for the return of the original documents to the shareholder.• Notarizing of documents for Sealaska Corporation and Shareholders.• Assist with shareholder outreach events and educational initiatives, including distribution of information, planning, and execution.• Explain Shareholder record policies, procedures, and program rules to Shareholders.• Process Shareholder verification requests from government and tribal agencies.MySealaska / Sealaska Information System (SIS)• Provide recommendations on improvements and enhancements to MySealaska, Sealaska Information System (SIS), and shareholder relations processes.• Enter data from Shareholder direct deposit form into the Shareholder Information System (SIS). Provide Shareholders information on entering their own direct deposit information on MySealaska.• Responsible for entry of data in SIS upon receipt of returned distribution checks, IRS 1099 forms, proxy statements, etc.Administrative: • Responsible for preparation and packing materials for Shareholder meetings.• Maintain all Shareholder records and departmental files, responsible for all file storage and retrieval.• Mail sympathy cards to family members of recently deceased Shareholders.• Prepare purchase orders and purchase requests.• Serve as the Juneau Sealaska Receptionist when needed and greet walk-ins as required.• Run reports from the Shareholder Information System.• Responsible for messages on the 800 toll-free lines.• Maintain supply of all forms mailed to Shareholders.• Reissue IRS 1099 forms.• Notarizing of documents for Sealaska Corporation and Shareholders.• Cross train with other departmental staff as requested.• Other duties as assigned. Required Skills/Abilities: • Good attendance and high degrees of reliability.• Excellent time management skills, punctual and reliable in getting things done in a timely manner.• Ability to work in a fast-paced environment.• Excellent customer service skills.• Ability to multi-task with frequent interruptions without getting flustered. Must be able to remain clam, organized, and accurate.• Must be a self-starter, work under tight deadlines, and work within existing lines of authority.• Ability to organize and carry out word processing production and records maintenance.• Ability to interact diplomatically with company shareholders, co-workers, officers, board members, and the general public and maintain a professional presence in a work setting and represent the Corporation appropriately. • Proficient in spelling, grammar, and proofreading.• Strong attention to detail and ability to compare data for accuracy and completeness.• Discretion when dealing with confidential information.• Ability to learn Sealaska Corporation's procurement and travel policies and procedures, filing systems, and records retention schedules.• Strong computer skills.• Strong project management skills. • Ability to work independently and also as a team member that can jump in an assist others when necessary.• Strong professional communications skills, both oral and written while displaying cultural sensitivity and awareness. • Ability to handle high volumes of telephone calls with occasional in-person visitors with tact and a calm demeanor.• Ability to adapt to changes in policies and procedures.• Strong computer skills. Education and Experience:• High school graduate.• 2-3 Years Experience as a Shareholder Services Specialist I. • Advanced clerical experience performing work which requires knowledge and understanding of a program's rules and regulations in order to apply applicable criteria, take appropriate actions, and explains requirements to other both verbally and in writing. Working Conditions:The physical and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • While performing the duties of this job, the employee is required to walk, use hands to finger, handle objects, tools, or controls; reach with hands and arms; balance; stoop; bending or crouching; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Some lifting of files, opening cabinets. • Bending or standing as necessary.• Prolonged periods sitting at a desk and working on a computer.• Must be able to lift up to 15 pounds at times. Work Environment: Position is sedentary with prolonged periods of standing, bending, sitting, kneeling This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified, as necessary. This description does not constitute a written or implied contract of employment.
    $34k-42k yearly est. 10d ago
  • Patient Services Specialist

    Providence Health & Services 4.2company rating

    Service specialist job in Anchorage, AK

    The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year customer service experience or, + Successful completion of Providence internship. Preferred Qualifications: + 1 year - Medical office or health care experience + Basic experience with electronic medical records and/or computerized billing systems. + Medical terminology experience. + Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience. Why Join Providence ? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 410331 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 1014 AK PMG PEDS SUBSPEC Address: AK Anchorage 3200 Providence Dr Work Location: Providence Alaska Medical Ctr-Anchorage Workplace Type: On-site Pay Range: $19.40 - $29.08 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $19.4-29.1 hourly Auto-Apply 7d ago
  • Member Service Officer

    Global Credit Union 3.6company rating

    Service specialist job in Anchorage, AK

    Reports to: Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities. Duties and Responsibilities: Support all queues and contact channels in the Member Service Center; queue support includes resolving member interactions, escalations and supporting more technical and complex requests. Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions. Responsible for providing prompt, professional, knowledgeable, and courteous member service. Actively participate in the Nesting Program by supporting new hires during their transition from classroom training to the production environment from day 15 to day 90. Deliver real-time quality support to specialists throughout their nesting period, addressing member escalations as well as misdirected and mishandled calls. Lead member recovery support activities in relation to complaint management processes. Provides ongoing coaching and support to contact center employees to reinforce training concepts and address areas of improvement. Provide recommendations for MSC and organizational enhancements with consideration for the member and employee experience. Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Member Service Officer (Category 11) Salary Pay Range: $57,484 - $90,230 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $57.5k-90.2k yearly Auto-Apply 8d ago
  • Agent, Reservations

    Holland America/Princess Alaska-Yukon Land Operations 3.8company rating

    Service specialist job in Fairbanks, AK

    Department Guest Services Employment Type Seasonal - Full Time Location Fairbanks Transportation and Guest Services Workplace type Onsite This role's hiring manager: Alyssa Littell View Alyssa's Profile RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
    $28k-31k yearly est. 60d+ ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Service specialist job in Tanacross, AK

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 3d ago
  • Captain - Customer Service

    Daveandbusters

    Service specialist job in Anchorage, AK

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11.73 - $14.75 per hour Salary Range: 11.73 - 14.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $11.7-14.8 hourly Auto-Apply 60d+ ago
  • Patient Services Specialist

    Providence Health & Services 4.2company rating

    Service specialist job in Anchorage, AK

    The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year of customer service experience, or Successful completion of Providence internship. Preferred Qualifications: + 1 year of Medical office or health care experience. + Basic experience with electronic medical records and/or computerized billing systems. + Medical terminology experience. + Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 409195 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 1014 AK PMG MIDTOWN PC Address: AK Anchorage 3200 Providence Dr Work Location: Providence Alaska Medical Ctr-Anchorage Workplace Type: On-site Pay Range: $19.40 - $29.08 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $19.4-29.1 hourly Auto-Apply 7d ago
  • Financial Services Specialist - Anchorage

    True North Federal Credit Union 4.4company rating

    Service specialist job in Anchorage, AK

    Financial Service Specialist - Full Time Location: Anchorage Salary: $20 - $26 hour True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. If you like helping people & are dedicated to excellent customer service then we are looking for someone like you! The successful candidate for this full time position will possess great communication & people skills. Previous experience in retail or customer service is a plus. We are WILLING TO TRAIN if you're a good fit! Responsibilities: Process financial transactions including deposits, withdrawals, transfers, and loan payment Open new accounts and explain credit union products and services Balance cash drawer and daily transactions Cross-sell credit union services Requirements: Six months of similar or related experience preferred Must like working with people Excellent communication skills Working knowledge of computers Must be good with details Our team is dedicated to improving the economic well-being of our members and the communities we serve. VOTED 2022 & 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why! True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE. True North FCU is an Equal Opportunity Employer. E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify. Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al ************ o dhs.gov/e-verify.
    $20-26 hourly 13d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Service specialist job in Tanacross, AK

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 60d+ ago

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