Title: Customer Service Representative
Department: Government
About Us
For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees.
Position Summary
Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You'll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant-bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results.
Key Responsibilities
Address customers' requirements from phone, fax, mail, or EDI communications
Prepare & submit quotations to customers
Prepare cost and pricing data, Negotiate price
Review and negotiate Contract terms and conditions
Review & process customers' orders ensuring accuracy for data entry
Expedite critical orders
Source stock for critical requirements
Review & action customer open orders
Interchange parts
Obtain certifications or test reports when necessary
Initiate customer return process
Assist accounting with customer payment issues when required
Advise customers of order progress, deliveries, discrepancies, quality
Completes all other assignments that may be required by the company
Qualifications & Experience
Legal resident of USA
2-year college or technical school degree, 4 year preferred (or equivalent experience)
Proficient in English, other languages a plus
Expert in Microsoft Office applications-Outlook, Excel, One Note, and Word
High school math or better
Excellent vision, corrected and or uncorrected
Preferred
AS400 proficient-Bosanova (preferred)
Core Competencies
Communication-written, oral, phone, computer, internet
Computer literate
Ability to use normal and standard office equipment-fax, copier, phone Basic understanding of economics and business operations
E-Mail etiquette
Ability to read and understand multivariable charts and technical drawings
Understand product application
Analytical and acute problem-solving capabilities
Ability to work in a team environment as well as independently
Excellent sense of customer service
Respect and empathy for other people
Ability to listen and reason
Ability to focus on tasks and be effective in pressure situations
Goal oriented
Negotiation
Organized and detail oriented
What We Offer
Comprehensive medical, including a company sponsored option for the employee and dependents, dental, and vision plans
Life insurance with the option to buy additional insurance for the employee, spouse, and children
401K retirement plan with a company match and a company funded pension plan
Paid time off
Paid company holidays
Tuition reimbursement
Commitment to Diversity, Equity & Inclusion
At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know.
How to Apply
To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via **************************.
$31k-40k yearly est. 5d ago
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Destination Services Consultant
Dwellworks Brand 4.1
Service specialist job in Albany, NY
About Opportunity
Do you love helping others, know your local area well, and have a passion for making people feel welcome? You might be the perfect fit for our network of Relocation Consultants!
Dwellworks is currently seeking friendly, resourceful, and detail-oriented individuals to support relocating employees and their families. This flexible, independent contractor role allows you to work on your own schedule while making a meaningful impact in your community.
What You'll Do
As a Relocation Consultant, also known as a Destination Services Consultant, you'll be the local expert and friendly face who helps individuals and families transition smoothly into a new home and city. No two days are ever quite the same!
You'll provide support with:
Area tours and community orientation
Guidance on local schools and neighborhoods
Rental Home-finding assistance
Help setting up utilities and essential services like acquiring a driver's license and setting up a bank account
Sharing your local knowledge to ease their settling-in process
We'd love to hear from you if you have:
Strong administrative and organizational skills
Experience using Microsoft Office (Outlook, Word) and mobile apps
Confidence using the internet for research and navigation
A clean and valid driver's license
A positive, solutions-focused mindset and professional attitude
Willingness to travel to surrounding areas
Why Join Us?
Flexible, project-based work that fits your schedule
Meet new people and represent your community with pride
Make a real difference for families experiencing a big life transition
Be part of a supportive, global network
Is This the Right Fit for You?
If you're organized, people-oriented, and eager to help others, we'd love to consider you for this role.
Please note this opportunity doesn't pair well with full-time commitments
Want to Learn More?
Check out our website for more information on the role: ***************************************************************************
$55k-87k yearly est. 60d+ ago
Helpdesk Services Specialist
Empire State 3.8
Service specialist job in Albany, NY
*Applicants MUST submit a cover letter with resume to be considered.
*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
* Minorities, women, and individuals with disabilities are encouraged to apply . Please contact Human Resources if you require an accommodation.
BASIC FUNCTION:
Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must . Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments.
WORK PERFORMED:
Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.
Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned.
Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment.
Support end-users with remote access on desktops/laptops and mobile devices across platforms.
Knowledgeable in VDI (Virtual Desktop Infrastructure)
Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required).
Assist end-users in developing working knowledge of systems running on LAN.
Prepare SOPs and user instructions as needed.
Ability to train and conduct new-user orientations on both hardware and software as requested.
Point person for all mobile and wireless devices including set-up, deployment, and user support.
User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.
Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed.
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary.
Perform tasks and functions as required by supervisor.
Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
Occasional travel to the various ESD offices may be required.
MINIMUM REQUIREMENTS:
Minimum Requirements
Education level required : HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification.
Relevant experience required : Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail.
Knowledge required : Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.
$51k-89k yearly est. Auto-Apply 60d+ ago
Client Success Renewals Specialist
Norstella
Service specialist job in Albany, NY
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 29d ago
Lead Services Specialist - Training
GE Vernova
Service specialist job in Schenectady, NY
SummaryThe Technical Instructor is part of the GE Renewable Energy Learning Center team, based in Niskayuna, NY. However, the instructors are responsible for providing training in the classroom at the center, from home virtually and at wind farms in North America. The training includes technical engineering courses to technicians and engineers of renewable energy farms who will be performing installation, commissioning, servicing and repair of the wind turbines.Job Description
Essential Responsibilities
Uses learner-centered approaches
Builds rapport with learners
Facilitates active learner-centric activities
Helps learners meet their intended outcomes
Embeds assessment throughout every learning experience to increase learning effectiveness
Inventories and monitors collective needs
Helps synthesize a clear set of outcomes
Focuses on process rather than content
Shares ownership in making decisions
Constantly strives for improved quality by strengthening the process.
Clearly defines desired results of a training by doing an analysis of performance expectations to produce the level of professional that the company needs for that defined position and then provides ongoing professional development to supports their career development that includes design functions at the program, course and activity levels
Constantly monitors state-of-the-art technologies to include VR experience
Learns quickly, selects appropriate tools
Increases performance by creatively applying technology in innovative ways
Uses a variety of software effectively for organizing materials, providing 24/7 learning and assist in building communication practices between instructors and students
Looks for ways to improve the look and feel of the presentations and learning objects or create new ones to support changing learning objectives
Qualifications/Requirements
Bachelor's Degree in Electrical, Mechanical, IT, Computer Science, or any other technical program from an accredited college or university with a minimum of 3 years of experience in power generation operation, maintenance, and troubleshooting
OR Associate's Degree in Electrical, Mechanical, IT, Computer Science, or any other technical program from an accredited college or university with a minimum of 4 years of experience in power generation operation, maintenance, and troubleshooting
OR High School Diploma / GED and minimum of 6 years of experience in power generation operation, maintenance, and troubleshooting
ELIGIBILITY REQUIREMENTS
Ability and willingness to travel 15%
Ability and willingness to obtain a valid Driver's License
Ability and willingness to obtain a valid Passport and eligible for international travel
Ability and willingness to work swing shift on occasion
Desired Characteristics
Demonstrated experience collaborating in virtual environment
Experience as a classroom instructor or demonstrated ability to coherently present information from detailed technical level to executive or management overview
Experience with the 1.x turbine platform
Experience with the 2.x turbine platform
Wind farm site experience
Experience with VR technology and teaching through VR
Willingness and ability to climb wind turbines and work at height when necessary
Understanding of the electric utility industry
Strong analytical capabilities and ability to lead in cross-functional and global team environments
Ability to quickly establish credibility with internal and end-user customers
Dynamic personality with the energy and passion to teach
English fluency and proficient in additional languages, particularly with technical explanations
Strong computer skills including all MS Office 365 products, MS Teams, photo and video editing, audio and video equipment usage.
The base pay range for this position is $78,800 - $105,000 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for variable incentive compensation of 10%. This posting is expected to close no earlier than April 29, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 25, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$78.8k-131.2k yearly Auto-Apply 57d ago
Test Content Services Specialist
Psi Services 4.5
Service specialist job in Albany, NY
**Title:** Test Content ServicesSpecialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content ServicesSpecialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content ServicesSpecialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 12d ago
Client Relations Specialist
Veterinary Specialties Referral Center
Service specialist job in Mariaville Lake, NY
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company parties
Employee discounts
Flexible schedule
Free food & snacks
We are seeking someone who is enthusiastic, self-motivation with high ethical standards to fill our Client Relations Specialists position. The Client Relations Specialist is the first impression of our practice. This position is full time; hours are Monday through Friday, 8am to 5pm.
Previous veterinary reception or veterinary assistant experience is required.
The Client Relations Specialists must possess strong organizational skills, exhibit excellent telephone and in-person client service and communication skills. They must be able to work in a fast-paced environment, remaining calm under pressure and work collaboratively with others in a team-oriented environment. You must have the ability to handle multiple tasks at once and have close attention to detail. Excellent computer skills are a must as we work in a paperless environment. Candidates must have compassion for animals and their owners. Prior experience within human medicine or a veterinary hospital is a plus.
J
ob Responsibilities
: include the following.
1. Provide excellent customer service by greeting clients, answering questions, and processing incoming patients.
2. Answering phone calls including scheduling appointments and taking messages for doctors and staff.
3. Entering client and patient data into EMR system.
4. Generating invoices, and entering payments into EMR system.
5. Managing the retrieval and storage of patients medical records.
6. Make reminder calls confirming client appointments.
7. Maintain the cleanliness of waiting room.
8. Performs other related duties as assigned.
$40k-65k yearly est. 7d ago
Immigration Services Officer
Department of Homeland Security 4.5
Service specialist job in Albany, NY
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$87k-125k yearly est. 5d ago
Customer Service Billing Associate I
Albany Med 4.4
Service specialist job in Albany, NY
Department/Unit:
AMHS - Self Pay Billing Office
Work Shift:
Day (United States of America)
Salary Range:
$40,495.10 - $52,643.64The SBO Customer Service Billing Associate is responsible for providing customer service to patients and families who have received services at any of the five main campus locations within the Albany Med Health System including 125 + practice locations. The department is responsible for $65-70M in total Self-Pay AR. The Customer Service Billing Associate is the primary point of contact for customer/patient inquiries, receiving in excess of 100 calls per day. This position collects payments, assists with insurance inquiries, provides account status, and will escalate calls to management as needed. This role requires professional communication, accuracy, and problem-solving skills.
Essential Duties and Responsibilities
Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries, including those related to CRM systems-to ensure accurate and timely support
Assist patients in reviewing and selecting appropriate payment plan options within the Albany Med Health System guidelines, including guidance on available Financial Aid programs
Maintain strong listening skills; ability to de-escalate in difficult or emotional customer interactions.
Review credit balances; process refund requests.
Accurately update, add, or remove patient insurance and demographic information to ensure up-to-date records and seamless billing processes and identify root causes of data discrepancies
Manage assigned work queues and perform intradepartmental workflow tasks as needed to support efficient operations and cross-functional collaboration
Meet daily/weekly productivity standards with acceptable QA results.
Manage a cash drawer as needed.
Process attorney, internal, bankruptcy, and insurer requests in accordance with organizational policies and regulatory requirements
Perform cross-functional coordination with billing, legal, and insurance teams to ensure accurate processing and issue resolution
Additional responsibilities as required
Qualifications
High School Diploma/G.E.D. - required
Associate's Degree - preferred
1-2 years of relevant customer service or support experience - preferred
Proven capability to self-manage and take initiative in completing assignments with accountability
Excellent verbal and written communication
Strong attention to detail; ability to follow processes accurately
Basic understanding of relevant financial/billing terms
Effectively defuse high-stress customer interactions to achieve positive outcomes
Familiarity with CRM or customer support software
Ability to manage time effectively and complete multiple tasks timely
Some medical terminology knowledge
Equivalent combination of relevant education and experience may be substituted as appropriate.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 13d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service specialist job in Albany, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$29k-35k yearly est. 2d ago
Customer Service Associate - Full-Time
Hatchet Hardware
Service specialist job in Coxsackie, NY
RETAIL SALES ASSOCIATE - Experienced JOB DESCRIPTION Hatchet Hardware is an ACE Hardware affiliated chain of family-owned hardware stores native to Upstate New York. The name "Hatchet Hardware" represents our intention to break the average hardware store's mold by thinking outside the box and being bold, and we have done so since 2014. Hatchet Hardware is a family-run and operated company. We have eight incredibly diverse shops in the Upstate New York Towns of Brunswick, Troy, Waterford, Palatine Bridge, Niskayuna, Wynantskill, Colonie, and Coxsackie, and we are currently looking to add to our amazing staff! The communities we are in are important to us. The teams we create to serve our communities are our foundation, so if you a looking for a workplace environment that is inclusive, caring, and positive, do not hesitate to apply for a position at Hatchet Hardware today! ESSENTIAL DUTIES AND RESPONSIBILITIES Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked. Execute the daily operational and day-to-day goals and priorities assigned by store management. Cooperate with others and work well as part of a retail team. For example, actively participate in meetings, and share ideas for improvement with management. Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc. and restock merchandise displays as needed. Handle special orders for all non-stock items. It always takes two associates to say "No." Never tell a customer no without checking with a floor manager, assistant manager, or store manager. Watch for shoplifters and take action that will discourage shoplifting in line with company policy. Excellent customer service and interaction prevent shoplifting. Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, respectful, and friendly. When you are not with a customer or cleaning, stand in the main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor. Serve Customers in assigned departments or storewide, and provide needed advice or information, greet customers as soon as you encounter them. Assist Customers with simple complaints/concerns; get a manager involved with problems as needed. Maintain awareness of all promotions and advertisements so you can tell customers about special sales. Always wear your radio and headset to communicate effectively with other associates or management. Assist customers with large or heavy items as needed. Assist in the training and development of peers. To properly serve our customers, we will train you in our Point of Sales system. Paint mixing. Glass Cutting, Propane refills, Key Cutting, Basic Hardware, and Inventory Control. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES High School Diploma or equivalent is required. Ability to work a flexible schedule with retail hours, including regular business hours, weekends, and/or holidays. Able to read, interpret, and follow instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals. Able to communicate professionally with customers and team members. Skilled at providing prompt, friendly, and attentive customer service Strong organizational skills with a passion for details and a desire to learn and grow professionally. Knowledge and experience in various departments are strongly desired. (i.e. Paint, tools, outdoor equipment etc.) A continuous pattern of regular and prompt attendance is required. Min - 1year Retail Sales/Service Experience - Hardware knowledge is plus Must have Week-End Availability is required. (Sat/Sun) PHYSICAL REQUIREMENTS The minimum physical requirements for this position include: Prolonged standing/walking around the store or department. Move and handle merchandise up to 50 pounds and fixtures throughout the store, which may involve reaching, crouching, kneeling, or stopping. Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions. WHATS IN IT FOR YOU? To improve and sustain the health and wellness of our employees, we offer competitive health, vision, and dental plans, Health and Spending Accounts, Voluntary Benefits, Paid Time Off (PTO), 401K, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
PI7427c97e0fc3-31181-39438769
$28k-37k yearly est. 8d ago
Multi-Life Billing and Service Specialist
Guardian Life Insurance Company 3.2
Service specialist job in Pittsfield, MA
Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Is a culture where People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards important to you? If so, then you might be our next Multi-Life Billing & ServiceSpecialist!
You will
Process timely and accurate invoices
Manage post-sale operations to meet the needs of various clients
Manage end to end communication, resolution and communication to customer inquires
Build and maintain strong relationships with assigned Multi-Life customers
Proactively manage customer plans activity to ensure integrity of all assigned accounts, timely communication, and accurate data
Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self- service functionality and navigation.
Develop and provide technical expertise relative to Guardian system platforms
Proactively solve complex scenarios
Assist when necessary issuing policies
You have
Proficiency in Excel
Strong analytical skills
Strong organizational and administrative skills
Strong verbal and written communication
Demonstrated problem solving skills and ability to function effectively without close supervision.
Critical thinking skills
Bachelors or equivalent work experience.
Individual DI and/or multi-life DI product knowledge preferred
Experience in new business processing and/or policyholder service is desirable
Salary Range:
$42,830.00 - $64,250.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
$42.8k-64.3k yearly Auto-Apply 39d ago
Automotive Customer Service Advisor - 1732
Tupeloms
Service specialist job in Clifton Park, NY
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$30k-37k yearly est. 5h ago
Customer Service - Clifton Park
Vent Fitness 3.9
Service specialist job in Clifton Park, NY
Passion / Integrity / Professionalism / Customer Service
Are you a People Person?
Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club.
Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions.
Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management.
EOE
$25k-32k yearly est. 60d+ ago
Pre-Service Specialist
Saratoga Hospital 4.5
Service specialist job in Saratoga Springs, NY
Summary of Position: This provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. # The Pre-ServiceSpecialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. # Primary Job Responsibilities These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description. Pre-ServiceSpecialist Responsibilities: Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. Pre-registers patients and verifies insurance eligibility. Informs patient of financial responsibility and collects pre-service. Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. #Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. Meets established job performance standards for position.## Cross-trained in Operator Responsibilities, provides support as needed including: Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. # Minimum Qualifications: Education, Training # Experience############## Associates degree preferred or comparable experience Experience working in a medical office or hospital patient access or customer service setting Medical terminology understanding Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure CHAA (Certified Healthcare Access Associate) Certification Preferred # Salary Range: $17.25 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location. #
Summary of Position:
This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
The Pre-ServiceSpecialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital.
Primary Job Responsibilities
These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.
Pre-ServiceSpecialist Responsibilities:
* Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team.
* Pre-registers patients and verifies insurance eligibility.
* Informs patient of financial responsibility and collects pre-service.
* Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs.
* Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.
* Meets established job performance standards for position.
* Cross-trained in Operator Responsibilities, provides support as needed including:
* Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.
* Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.
Minimum Qualifications:
Education, Training & Experience
* Associates degree preferred or comparable experience
* Experience working in a medical office or hospital patient access or customer service setting
* Medical terminology understanding
* Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs
Certifications / Licensure
* CHAA (Certified Healthcare Access Associate) Certification Preferred
Salary Range: $17.25 - $27.45
Pay Grade: 17
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
$17.3-27.5 hourly 60d+ ago
Customer Service Coordinator $18 hourly
Raymour & Flanigan Furniture 4.6
Service specialist job in Albany, NY
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customer service issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customer service skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$28k-38k yearly est. 25d ago
Account Service Representative
Vevo 4.3
Service specialist job in Day, NY
Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers.
Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world - when, where, and how fans want them.
We're seeking an Account Services Representative to join our small team of talented Revenue Generating and Operation specialists that are working to maximize profitable revenue and provide best in class support to the larger Sales organization. This ASR role will report to the Director of Advertising Sales, as part of the larger Revenue Operations/Sales organization. The ASR will have the opportunity to help create and position compelling media proposals in an effort to drive revenue growth & provide best in class customer service to the Sales organization. As a member of the Sales team here at Vevo, you'll be working alongside super talented individuals that will both inspire you and challenge you to think about things like strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn't imagined. We often take time as a team to review new industry trends and advancements, and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals from Inventory Analysts, Campaign Managers to Sales Operations specialists, and we're excited about having you join us! Are you up to the challenge? Yes you are. If you believe Bono that “music can change the world because it can change people”, then you recognize the power of music. Bring your ability to balance creativity, focus, determination, and teamwork so that, together, we can bring the power of our music video and entertainment platform to the world.As a member of this team, you will:
Create & revise compelling and sellable media proposals in the pre-sale process
Have a knowledge of all historical rates by client for proposal creation
Attend all necessary RFP brainstorm meetings to provide insight on pricing, packaging and inventory requirements for media proposals
Play integral role in the Sales Prospecting process
Ensure all data is accurately entered and updated in Salesforce & Operative
Manage that AE pipeline stages are consistent within each system
Submit, review and Single Sign IOs in accordance with planning & Vevo policy/procedure
Handle post-sale revisions to booked placements which include any targeting changes or re-expressions and budget shifts
Forecast inventory availability for Takeovers and Rotational media
Manage Go-To Market packaging & premiere tracking
Manage upfront rates & upfront spend tracking
Work with Sales and Ad Ops in managing any delivery issues and propose inventory solutions
Manage the artist list creation & discussions with client in coordination with Inventory & Sales, including ComScore Artist Pulls/Rankers
Manage nationwide project initiatives such as proactive packaging, Premieres, Audience Guarantee.
Make strategic pricing decisions in the Scatter market with Management oversight and guidance
This describes you:
You have extreme attention to detail
You are comfortable in a fast-paced work environment
You can multi-task like a pro without letting anything slip through the cracks
You are comfortable in a client-facing role
You love to collaborate and take your analysis and working with various teams to put it into action
You are intrigued by a dynamic, flexible digital video product and its revenue potential
You enjoy creating solutions; using your expertise to contribute to revenue growth and campaign success
You have experience taking fun seriously, cheering up your teammates when they need some positive encouragement, and you naturally understand that work isn't work when you love what you do
You have an expressed desire to learn and grow into a sales career
Requirements:
Recent college graduate, with a keen interest in Sales
Internship experience in digital, TV, and/or agency media is a plus
Must be highly proficient in Excel & Powerpoint
A plus if you have knowledge of DoubleClick, Operative, and/or Salesforce
High level understanding of media math, media proposal composition and Nielsen/Comscore data ratings is ideal
Not required, but experience working with dynamic digital products such as: Sponsorships, Audience Guarantee, Viewability & Programmatic is a plus
$35k-42k yearly est. Auto-Apply 6d ago
Specimen Processing Specialist (2nd Shift)
Labcorp 4.5
Service specialist job in Day, NY
Onsite Lab and Customer Support Clerk
Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position!
LabCorp is seeking a dedicated and motivated individual to join their Specimen Processing and Accessioning team in New York , NY The position, Specimen Processing Specialist, will be responsible for performing clinical specimen accessioning, sample sorting and data entry in a fast-paced, high-throughput environment located onsite with one of our client offices.
**Pay Range: $17.75 - $20.00 per hour
Plus 2nd shift differential
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data
Work Schedule: Monday - Friday 6:00pm - 2:30am, and rotating Saturdays
Work Location: New York, NY
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Job Responsibilities:
Prepare laboratory specimens for analysis and testing
Communicate effectively with client office staff
Research, troubleshoot and resolve customer and specimen problems
Meet department activity and production goals
Data entry of patient information in an accurate and timely manner
Accurately identify and label specimens
Pack and ship specimens to proper testing facilities
Scrub requisitions to ensure samples are prepared and missing items are updated
Do spinning/freezing/splitting and other special services as needed based on client
Requirements:
High School Diploma or equivalent
1 year relative experience required (lab/accessioning, production/manufacturing/warehouse environment)
Previous medical or patient facing healthcare experience is a plus
Comfortable handling biological specimens
Ability to accurately identify specimens
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Proficient in MS Office
Ability to lift up to 40lbs.
Ability to pass a standardized color blind test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
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$17.8-20 hourly Auto-Apply 2d ago
Lead Services Specialist - Training
GE Vernova
Service specialist job in Schenectady, NY
The Technical Instructor is part of the GE Renewable Energy Learning Center team, based in Niskayuna, NY. However, the instructors are responsible for providing training in the classroom at the center, from home virtually and at wind farms in North America. The training includes technical engineering courses to technicians and engineers of renewable energy farms who will be performing installation, commissioning, servicing and repair of the wind turbines.
**Job Description**
**Essential Responsibilities**
+ Uses learner-centered approaches
+ Builds rapport with learners
+ Facilitates active learner-centric activities
+ Helps learners meet their intended outcomes
+ Embeds assessment throughout every learning experience to increase learning effectiveness
+ Inventories and monitors collective needs
+ Helps synthesize a clear set of outcomes
+ Focuses on process rather than content
+ Shares ownership in making decisions
+ Constantly strives for improved quality by strengthening the process.
+ Clearly defines desired results of a training by doing an analysis of performance expectations to produce the level of professional that the company needs for that defined position and then provides ongoing professional development to supports their career development that includes design functions at the program, course and activity levels
+ Constantly monitors state-of-the-art technologies to include VR experience
+ Learns quickly, selects appropriate tools
+ Increases performance by creatively applying technology in innovative ways
+ Uses a variety of software effectively for organizing materials, providing 24/7 learning and assist in building communication practices between instructors and students
+ Looks for ways to improve the look and feel of the presentations and learning objects or create new ones to support changing learning objectives
**Qualifications/Requirements**
+ Bachelor's Degree in Electrical, Mechanical, IT, Computer Science, or any other technical program from an accredited college or university with a minimum of 3 years of experience in power generation operation, maintenance, and troubleshooting
+ OR Associate's Degree in Electrical, Mechanical, IT, Computer Science, or any other technical program from an accredited college or university with a minimum of 4 years of experience in power generation operation, maintenance, and troubleshooting
+ OR High School Diploma / GED and minimum of 6 years of experience in power generation operation, maintenance, and troubleshooting
**ELIGIBILITY REQUIREMENTS**
+ Ability and willingness to travel 15%
+ Ability and willingness to obtain a valid Driver's License
+ Ability and willingness to obtain a valid Passport and eligible for international travel
+ Ability and willingness to work swing shift on occasion
**Desired Characteristics**
+ Demonstrated experience collaborating in virtual environment
+ Experience as a classroom instructor or demonstrated ability to coherently present information from detailed technical level to executive or management overview
+ Experience with the 1.x turbine platform
+ Experience with the 2.x turbine platform
+ Wind farm site experience
+ Experience with VR technology and teaching through VR
+ Willingness and ability to climb wind turbines and work at height when necessary
+ Understanding of the electric utility industry
+ Strong analytical capabilities and ability to lead in cross-functional and global team environments
+ Ability to quickly establish credibility with internal and end-user customers
+ Dynamic personality with the energy and passion to teach
+ English fluency and proficient in additional languages, particularly with technical explanations
+ Strong computer skills including all MS Office 365 products, MS Teams, photo and video editing, audio and video equipment usage.
**T** **he base pay range for this position is $78,800 - $105,000 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for variable incentive compensation of 10%. This posting is expected to close no earlier than April 29, 2025.**
***The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.**
**Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.**
**General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.**
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on December 01, 2025.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
$78.8k-131.2k yearly 18d ago
Pre-Service Specialist (Imaging Scheduling)
Saratoga Hospital 4.5
Service specialist job in Saratoga Springs, NY
# Pre-ServiceSpecialist Salary Range: $18.00-$27.45/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We#re looking for a dedicated Pre-ServiceSpecialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Pre-ServiceSpecialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. What You#ll Do Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. Pre-registers patients and verifies insurance eligibility. Informs patient of financial responsibility and collects pre-service. Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. #Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. Meets established job performance standards for position.## Cross-trained in Operator Responsibilities, provides support as needed including: Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. # What You Bring Associates degree preferred or comparable experience Experience working in a medical office or hospital patient access or customer service setting Medical terminology understanding Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure CHAA (Certified Healthcare Access Associate) Certification Preferred # Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions # Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career.
Pre-ServiceSpecialist
Salary Range: $18.00-$27.45/hr based on experience and qualifications
About Saratoga Hospital
At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.
About the Role
We're looking for a dedicated Pre-ServiceSpecialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Pre-ServiceSpecialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital.
What You'll Do
* Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team.
* Pre-registers patients and verifies insurance eligibility.
* Informs patient of financial responsibility and collects pre-service.
* Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs.
* Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.
* Meets established job performance standards for position.
* Cross-trained in Operator Responsibilities, provides support as needed including:
* Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.
* Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.
What You Bring
* Associates degree preferred or comparable experience
* Experience working in a medical office or hospital patient access or customer service setting
* Medical terminology understanding
* Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs
Certifications / Licensure
* CHAA (Certified Healthcare Access Associate) Certification Preferred
Why Saratoga Hospital
* A caring, community-focused culture rooted in teamwork and trust
* Supportive leadership that invests in your development and well-being
* Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
* Opportunities to grow within the Albany Med Health System
* Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
Our Commitment
We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you.
How to Apply
Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.
How much does a service specialist earn in Albany, NY?
The average service specialist in Albany, NY earns between $33,000 and $111,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Albany, NY
$60,000
What are the biggest employers of Service Specialists in Albany, NY?
The biggest employers of Service Specialists in Albany, NY are: