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Service specialist jobs in Auburn, AL

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  • Branch Customer Service

    Air Hydro Power 4.1company rating

    Service specialist job in Montgomery, AL

    As Branch Customer Service this position will serve the customers in a variety of ways. One responsibility will be to drive to deliver product and make pick-ups at customer facilities and branch locations in an efficient, safe manner while also performing the following duties: Receive, ship, unload, organize, stock, and maintain products and material contained in the warehouse. Another essential responsibility will be to assist walk-in customers and counter sales at the store location. This will include shipping and receiving functions in the warehouse; makes quotations on standard items, processes orders, and relays pertinent information to customers; as well as coordinates with other departments in handling purchase orders and provides value added services to customers. Supervisory Responsibilities: None Duties/Responsibilities: Branch Driver Drives truck, van, or another vehicle. Prepare shipments and verify load against shipping paper. Schedule delivery route, sort, and load delivery items in the most efficient means to be delivered. Load delivery vehicle in a safe manner ensuring the load will be safe to travel to its destination without damage to product or vehicle. Handle VMI accounts. You will be required to deliver and stock material at customers' facilities. Inspect and maintain the delivery vehicle. Check all fluids, lights, brakes, and tires, making sure they are serviced regularly. Make sure the vehicle is kept clean both inside and out. The driver must also assist warehouse personnel when in the warehouse after daily deliveries are completed. Counter Sales Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible customer service. Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Performs regular “cycle counting” of stock inventory. Regularly uses hand tools (chop saws, cut-off saws, and hydraulic crimper) to make custom hose-assemblies for walk-in customers. Must be able to read measurements on a ruler, digital calibrator, tape measure, etc. Must frequently research part numbers and specifications in vendor catalogs. Operates the retail counter by handling walk-in cash and credit card sales. Warehouse Clerk Assist in shipping and receiving functions. Unload and load trucks for shipments. Check-in merchandise and verify incoming materials against packing list to ensure accuracy. Look up and compute inbound freight using zip codes and weight to determine freight costs to be added to customer order in corporate ERP system. Assemble customer orders according to the pick ticket by pulling parts warehouse shelving and put in appropriate area for shipment to customer. Quality check orders to ensure correct items are picked and correct shipping method is used before shipping order to customer. Package customer orders in the best way possible to prevent damage or loss during shipment to customer. Operate forklift to put away or pull material and in general warehouse duties. Enter information into corporate ERP system. Maintain a clean and safe work environment including maintaining aisle ways, keeping warehouse stock neat and orderly, removing trash and recycling to appropriate dumpster. Wear proper safety equipment for the task being performed. Use computers to ship customer orders by verifying carrier, freight, and payment method. Put stock away according to bin location. Skills/Abilities: Thorough understanding of or the ability to quickly learn production operations and machinery. Excellent supervisory and leadership skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite or related software to complete reports and logs. Proven ability to work effectively in a team environment with associates. Requirements Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Physical Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Our Benefits! #1 CULTURE!!! Fun, Family-Oriented Work Environment! Medical, Dental, and Vision benefits that begin on your 1st day of work! Employee Stock Ownership Plan (ESOP) Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance 10 Paid Holidays per year Vacation & Personal Time Employer HSA Contribution Company Paid Bereavement Time Company Paid Maternity and Paternity Leave On-site Gym Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"! AHP is an Equal Opportunity Employer
    $31k-45k yearly est. 2d ago
  • Customer Experience Representative

    Mountville 4.0company rating

    Service specialist job in LaGrange, GA

    BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance. JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims. ESSENTIAL FUNCTIONS OF THE JOB: Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer. Process customer orders Answer phone or email inquires Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information Post-secondary education or college degree WORK ENVIRONMENT: General office conditions COMPENSATION: Pay commensurate with experience BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.
    $36k-50k yearly est. 60d+ ago
  • Site Logistics Operations Specialist

    Meta Platforms, Inc. 4.8company rating

    Service specialist job in Montgomery, AL

    Meta is seeking an experienced Logistics Operations Specialist to focus on Data Center Field and Warehouse operations. This person will be responsible for supporting the Site Logistics Operations Lead to develop and implement consistent processes and oversee third party logistics teams at their assigned data center. This position requires communication skills, collaboration, prioritization skills, a proven track record exposed to process analysis and optimization, the understanding of logistics processes and systems, and experience with data analysis and logistics operations. Minimum Qualifications * Bachelor's degree in supply chain, operations management, business management and/or any other business-related field, or equivalent work experience * 5+ years logistics experience overseeing operations, team performance, and SLA adherence * Experience working independently, prioritizing, and managing one's time * Experience with ERP, TMS, CMS, WMS systems - Oracle, Excel or any other analytics tools * Communication, problem solving, and interpersonal experience Preferred Qualifications * Experience handling project management responsibilities (prioritization, planning, scheduling, status reporting) * Knowledge in Supply Chain process from Procure-to-Pay * Experience in business analysis/program management * Knowledge with Supply Chain and Inventory management models * Experience in a data center environment * Experience in cross-functional projects across multiple teams Responsibilities * Oversee logistics operations at assigned data center site to ensure operations are performed within the 4S standards (Safety, Security, SOX compliance, Stakeholders) * Proactively and continuously monitor site logistics operations to identify gaps and create remediation plans as needed * Plan and coordinate with third party logistics provider lead at the assigned data center to ensure site logistics requirements are met or exceeded. Work closely with third party lead to develop logistics support plans to include inventory accuracy, inventory movement and distribution, server rack movements, shipping and receiving, and any other processes as needed * Identify gaps in operations and present solutions to standardize operations across Meta data center sites * Develop, refine, and maintain documentation that captures and distributes the processes and policies for executing safe, effective, and efficient logistics operations within Meta data centers * Build and support cross-functional relationships with internal partners drive effective communication channels supporting operations management * Help produce monthly audits of compliance to ensure meeting all inventory controls * Support month/quarter and year end requirement to ensure appropriate financial reporting * Enable and support leaders to understand business requirements, implement new processes and contribute to ongoing process improvements * Drive inventory reconciliation process to identify risk, manage obsolescence, and correct errors impacting inventory movement * Identify and implement process improvement and efficiency efforts at assigned data center and warehouse locations * Raise the visibility of IBOS field issues that require better systemic controls to central logistics for the development of improved processes * Work with field leads, vendors and contract labor to develop and execute action plans in the implementation of these new processes * Partner with other Site Logistics Operations Specialists to share best practices, knowledge share, and drive efficiencies * Monitor metrics highlighting performance and trends within the data center field and warehouse operations * Support the execution of Sarbanes-Oxley requirements, analyze discrepancies and assist teams to develop root cause corrective actions and trend improvements * Help define and manage ongoing KPIs to measure process compliance and logistics operations performance * Partner in developing shared solutions when inconsistencies are identified * 10% travel required About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
    $78k-105k yearly est. 1d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Service specialist job in Montgomery, AL

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 5d ago
  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Service specialist job in Montgomery, AL

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • Client Relations Specialist

    The Strickland Group 3.7company rating

    Service specialist job in Montgomery, AL

    Join Our Dynamic Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary. 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )
    $30k-51k yearly est. Auto-Apply 60d+ ago
  • Customer Service Associate

    Friendly Express 3.6company rating

    Service specialist job in Waverly Hall, GA

    Job DescriptionDescription: Job Title: Customer Service Associate Department: Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression with customers in their store every day. The Customer Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all other related functions. The Customer Service Associate ensures an exceptional customer experience by providing world class customer service and fosters a cohesive, collaborative, team-oriented relationship with all team members. Essential Functions: -Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in a timely and efficient manner. Engage each customer genuinely and thank them for their business. -Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions including gas/fuel, retail sales, and food service items. -Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products. -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are available at all times. -Follow Friendly Express uniform, appearance, and dress code policies. -Adhere to the execution of established safety and security policies and procedures -Ensure the proper execution of all assigned store level marketing programs. -Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs. -Maintain a clean customer-ready store inside and outside. -Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.) -Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves. -Keep store looking neat and attractive. -Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report all theft and any suspected shoplifting. -Check in external and internal vendors according to standards and procedures. -Follow all company policies, procedures, and quality standards. -Assume other duties and responsibilities as assigned to accommodate store operational needs. -Represent the Friendly Express brand by exemplifying Friendly Express core values. Requirements: -Must be at least 18 years of age to be considered for this position. -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to 50 pounds. -Basic language and mathematical skills. -Ability to read and comprehend simple instructions, short correspondence, and memos. -Willingness to work weekends, nights, and holidays as scheduled. -Must be able to reliably report to work on time, as scheduled.
    $23k-30k yearly est. 31d ago
  • Client Specialist

    Hunter | Everage

    Service specialist job in Montgomery, AL

    Job DescriptionDescription: Health Insurance Paid for by Company;and Opportunity for advancement and training We are seeking an entusiasic, extoverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilites include: Communicating with prospective clients during the intake process; Calling clients to determine status updates; Requesting medical records; Answering the telephone; and Scanning all incoming mail Qualifications: Bright Personality; Empathetic, compassionate and understanding; Ability to type accurately while speaking on the phone; Ability to prioritize and multitask; Excellent written and verbal communication skills; Deadline and detail-oriented; and Bilingual is a big plus Job Duties: Answer incoming calls and respond to questions from doctor's offices, clients, attorney's offices and others; Document all calls in Case Management System; Conduct questionnaires with prospective clients, documenting responses electronically; Set up new claims with insurance companies; Mail out correspondence from attorneys; Schedule meetings for attorneys; Request medical records; Sort, scan, save and distribute mail; Sort and properly file incoming medical records, insurance correspondence, and court documents; Maintain paper files; Maintain common office areas; and File documents with the court. E04JI800tv5q4082h32
    $26k-45k yearly est. 5d ago
  • Client Success Renewals Specialist

    Norstella

    Service specialist job in Montgomery, AL

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $26k-45k yearly est. 2d ago
  • Customer Service Representative

    Greenpoint 4.3company rating

    Service specialist job in Montgomery, AL

    Description About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.Essential Functions Builds strong customer relationships through providing excellent service Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) Addresses customer requests via phone or email (internal & external customers) Performs customer invoicing Collaborates with teammates Performs inventory management within ERP system Works closely with sales, supply, logistics and other GreenPoint Ag teams Ensures consistent adherence to approved credit policy Assists Warehouse Manager with merchandising, inventory management and housekeeping Deliver products when necessary Assist with loading/unloading products Supervisor This job has no supervisory responsibilities. Required Qualifications One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience Experience with agriculture preferred Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities Excellent interpersonal skills necessary for customer relations Strong written and verbal communication skills Dedication to building strong relationships with external and internal customers Creative problem-solving abilities Courageous decision-making abilities Aptitude to effectively prioritize and execute tasks to full completion Ability to meet challenging deadlines while still producing high-quality work Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to communicate with associates and customers Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. BenefitsMedicalDentalVisionLife and AD&DDisability 401K Paid Vacation TimePaid Sick TimePaid Personal Choice Days (2) Paid Community Volunteer TimeEmployee Assistanceand more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at *************************************
    $27k-33k yearly est. Auto-Apply 56d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service specialist job in Montgomery, AL

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $25k-31k yearly est. 6d ago
  • Service Consultant

    Lakeside Marina 4.6company rating

    Service specialist job in Dadeville, AL

    Hours: 45 - 50 hours a week Reports to: Service Manager The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities. FUNCTIONS: First line of contact and information link between customer and dealer during service process Perform write ups with timely and accurate completion of repairs Suggest additional parts and repairs to customer as may be needed Oversee parking and storage of customers boats QUALIFICATIONS: Experience in marine business Knowledge of boat terminology Basic technical knowledge in marine product Excellent communication skills Basic computer operating skills Ability to operate boats, motors, and tow vehicles RESPONSIBILITIES: Greet service customers in timely manner with courtesy and willingness to help Identify customers needs and or problems and accurately record them Inspect unit and make any necessary notes as to condition prior to repairs Fill out the Service Write Up Sheet according to dealers instruction manual Secure dollar amount for repairs and have customer sign for approval Refer potential sales customers to Sales Department Recognize probable warranty repairs and assist in receiving authorizations Coordinate all parking, movement, and storage of boats while on the dealership's premises Assist Service Manager with scheduling of all service work Assist Service Manager in maintaining schedule log of work orders Contact customers as needed during repairs to keep them informed of status and to secure authorization for additional repairs as needed Assist in acquiring any required parts for work orders, making sure that everything is properly listed on active work order Assist with inspection of finished repair and work orders Assist customers during the service pick up process by explaining work order, explaining all service work performed, moving unit into area for pick up, inspecting unit with customer, escorting customer to cashier, and assisting with hook up Assume the duties of the Service Manager in his absence BEHAVIOR TRAITS: Dependable and Prompt Good health and mobility Good grooming habits, must appear neat and clean Pleasant demeanor Thick skinned and patient, must be able to deal with irritated customers Self confident Ability to organize and lead a team of technicians Must be detail oriented Must possess legible handwriting with adequate vocabulary and spelling Must be self motivated and able to keep busy in between customers PROFESSIONAL DEVELOPMENT: Attend training for service personnel as available Attend technical training and work toward becoming a certified technician for various product ACCOUNTABILITY: Maintain a CSI score of 95% or more on questions regarding service process Do your part to help service techs maintain a high efficiency Maintain 5% or less comebacks due to inaccurate service write up forms Eliminate customer complaints related to poor communication Eliminate customer complaints related to the condition of unit during time of pick up View all jobs at this company
    $43k-74k yearly est. 60d+ ago
  • EMERGENCY MEDICAL SERVICES SPECIALIST

    State of Alabama 3.9company rating

    Service specialist job in Montgomery, AL

    The Emergency Medical Services Specialist is a permanent, full-time position with the Alabama Department of Public Health (www. adph. org). Positions are located in Montgomery. This is responsible technical work in one or more of the Emergency Medical Services programs such as licensure, testing, and continuing education.
    $32k-38k yearly est. 60d+ ago
  • Guest Experience Specialist

    Grit & Grind Cafe 4.1company rating

    Service specialist job in Phenix City, AL

    We're Hiring: Guest Experience Specialist Schedule: Morning Shifts Available Do you love great food, fast service, and Southern hospitality with a twist? We're not your average brunch spot - we're building something new. Grit & Grind Cafe is a Modern Hospitality model: that means faster ordering, team-based tips, and full-service vibes without the drag. We're looking for Guest Experience Specialists - the face of the cafe. You'll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came. What You'll Do: Greet guests and take orders with confidence and care Control dining room experience, refill drinks, and check on guests Make drip coffee, cold brew, and specialty espresso drinks Handle pickup and third-party orders with accuracy and a smile Keep the counter, coffee bar, and register area clean and stocked Recommend your favorite menu items like a pro Pay & Perks: $9-$11/hr base pay + tips Full tip pool shared across all positions Discounted food, coffee, and desserts Flexible scheduling ✅ We're Looking For: Great energy and real people skills Ability to move fast, work clean, and stay calm Someone who shows up - on time and in a good mood Barista experience is a plus, but we'll train the right attitude Available Shifts: Mornings (6:00 AM - 3:00 PM) Weekend availability is required! Skills & Attributes: Friendly, outgoing, and able to create a welcoming vibe Comfortable working in a fast-paced environment - especially during rushes Willing to learn coffee and drink prep (experience a plus, but not required) Detail-oriented when packaging orders and calling out names Team-minded - willing to help wherever needed: register, bar, cleaning, etc. Stays calm under pressure and adapts quickly to changes in flow Bonus Points (Preferred but not required): Prior experience in a barista, cashier, or counter service role Familiarity with Toast POS, DoorDash order handling Interest in coffee, hospitality, or restaurant work as a long-term career
    $9-11 hourly 60d+ ago
  • Service Representative

    Labcorp 4.5company rating

    Service specialist job in Montgomery, AL

    Requirements: * High School Diploma or equivalent is preferred. * Must have a Valid Driver's License and clean driving record. * Must be at least 21 years' old. * Previous driver/courier experience is preferred. * Customer service experience is a plus. * Very punctual with strong time management skills * Strong attention to detail and organizational skills * Ability to problem solve customer issues. * Able to lift to 50 lbs. If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today! Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. LabCorp seeking a Service Representative/Courier to join our team in Montgomery AL. In this position, you will be responsible for the pickup, transport and delivery of medical specimens, lab supplies and reports, while providing excellent service to our clients. OPTIONAL: Included with this position is a company vehicle to use for the route. In addition, for only $100 per month, you will have the option of taking this vehicle home with you and using it for personal use. If you choose to use the company vehicle for personal use all gas, tolls and maintenance are covered by the company. The schedule for this position will be Sunday 9:30am-9:00pm, Mon 11:00am-8:00pm, Friday 3:15pm-2:00am and Sat 9:30am-5:00pm Job Duties/Responsibilities: * Load all necessary suppliers needed for the daily pickups. * Complete daily pick-up schedule in a timely manner * Deliver all daily picks to your branch at the end of your shift. * Handle all specimens and lab samples in safe and efficient manner. * Safely operate company vehicle and obey all traffic laws. * Utilize handheld electronic device to manage daily picks up. * Work directly with dispatcher for additional pick-ups as needed. * Evaluate traffic patterns, alternative routes and weather conditions as needed. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $24k-31k yearly est. Auto-Apply 2d ago
  • Client Associate

    Wells Fargo Bank 4.6company rating

    Service specialist job in Columbus, GA

    About this role: Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence Facilitate Financial Advisor and client requests for account related information and/or quotes Schedule and prepare for appointments with new or prospective clients Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s) Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable Required Qualifications: 2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Brokerage client support e Experience or financial services industry experience Administrative support experience in financial services Experience interacting directly with customers Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Client service focus with the ability to listen to customer needs and recommend solutions Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment Job Expectations: Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents. This position is not eligible for Visa sponsorship. Posting location: 6001 River Rd Ste 220 COLUMBUS, GA 31904 Posting End Date: 30 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $40k-49k yearly est. 8d ago
  • Client Associate

    W.F. Young 3.5company rating

    Service specialist job in Columbus, GA

    About this role: Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence Facilitate Financial Advisor and client requests for account related information and/or quotes Schedule and prepare for appointments with new or prospective clients Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s) Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable Required Qualifications: 2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Brokerage client support e Experience or financial services industry experience Administrative support experience in financial services Experience interacting directly with customers Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Client service focus with the ability to listen to customer needs and recommend solutions Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment Job Expectations: Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents. This position is not eligible for Visa sponsorship. Posting location: 6001 River Rd Ste 220 COLUMBUS, GA 31904 Posting End Date: 30 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $43k-54k yearly est. Auto-Apply 10d ago
  • Member Service Consultant

    Max Credit Union 3.2company rating

    Service specialist job in Montgomery, AL

    At MAX Credit Union, our culture is built on simplicity, integrity, and hospitality . As a Member Service Consultant, you'll be the trusted guide who helps members navigate their financial journey with clarity and care. Whether opening accounts, educating on digital tools, or offering tailored solutions, you'll embody our commitment to making banking easy, honest, and personal-creating experiences that build lasting relationships and member confidence. We value our team and offer a competitive benefits package that includes: Comprehensive health and dental coverage 200% employer 401k match! Access to pharmacy and wellness programs Supportive work environment with recognition for outstanding service and more ! Role: The Member Service Consultant (MSC) is responsible for delivering exceptional service to current and potential members by understanding their needs, offering appropriate Credit Union products and services, and supporting them through every stage of the member journey. This role requires a high degree of organization, interpersonal influence, attention to detail, and a commitment to creating positive, solutions-focused experiences. The MSC serves as a key representative of the Credit Union's values and service culture, ensuring every interaction is personal, professional, and productive. Essential Functions & Responsibilities: • Proactively engages with members to identify needs and offer tailored solutions that align with their financial goals. • Opens new accounts while clearly explaining available products, services, and required disclosures. • Educates members on self-service options including Online Banking, Mobile Banking, and Debit/ATM card access. • Fosters long-term member relationships by promoting trust, credibility, and satisfaction with each interaction. • Accurately assists members in completing necessary documentation for services such as direct deposit, stop payment orders, payroll deductions, and fraud claims. • Handles member inquiries and requests via mail, phone, or in person, ensuring all responses are compliant with policies and delivered in a timely, empathetic manner. • Escalates complex member issues appropriately while ensuring a seamless handoff and follow-up. • Maintains a comprehensive understanding of Credit Union products, services, promotions, and policies. • Effectively cross-offers appropriate solutions and educates members on financial tools that enhance their banking experience. • Tracks member engagement and opportunities through CRM tools or assigned systems. • Assists with branch responsibilities including receptionist and front-line representative coverage on a rotating basis to maintain operational proficiency. • Supports operational efficiency by adhering to established policies, procedures, and security protocols. • Maintains accurate records and completes administrative tasks related to member servicing. • Collaborates effectively with team members, supporting a positive, inclusive, and solutions-oriented work environment. • Contributes to team success through participation in meetings, sharing feedback, and supporting process improvements. • Maintains a member first mindset. • Upholds core values and builds team member and customer relationships. • Completes all training as required. • Performs other duties as assigned.
    $26k-31k yearly est. 8d ago
  • Member Service Representative (Full-Time) - Central Columbus

    Navy Federal 4.7company rating

    Service specialist job in Columbus, GA

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 3201 Macon Road Suite 137, Columbus, Georgia 31906 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************. Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned
    $28k-35k yearly est. Auto-Apply 15d ago
  • Business Process and Analytics Specialist

    Fox Racing Shox

    Service specialist job in Ray, AL

    What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers! If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you! Position Summary: Develops business solutions that combine knowledge of business processes and issues, general technological options and process improvement techniques. Develops strong reporting frameworks that tie together chassis allocation, sales demand, supply chain operations, Gross Margin Analysis, Package Profitability ASnalysis, and Key KPI tracking while enhancing visibility for our purchasing team and intercompany stakeholders. Position Responsibilities: * Works on moderately complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. May exercise independent judgement in methods, techniques, and evaluation criteria for obtaining results. * Map business capabilities and key processes. * Assess areas for improvement while eliminating "tasks" that do not add value. * Design, maintain, and document process map(s) to show outcomes. * Establishes and maintains constructive working relationships and keeps stakeholders informed of progress or status, addressing the underlying needs of the stakeholders. * Participates in functional and cross functional teams to meet objectives, improve processes, and improve stakeholder satisfaction. * Lead the end-to-end S&OP process, aligning demand forecasts with supply capabilities and financial targets. * Develop and maintain robust reporting tools that connect chassis allocation, sales forecasts, and supply chain capacity to support data-driven decision-making. * Provide clear visibility of demand signals to the purchasing team and intercompany entities to ensure proactive procurement and inventory planning. * Facilitate monthly S&OP meetings, driving alignment across sales, operations, finance, and procurement. * Monitor and analyze key performance indicators (KPIs) to identify gaps, risks, and opportunities in the planning process. * Collaborate with IT and data teams to enhance planning systems and reporting dashboards. Specific Knowledge, Skills or Abilities Required: * Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows * Experience defining and communicating business requirements * Experience developing instructional and procedural documentation and presentations * Ability to manage multiple tasks / projects quickly and efficiently * Proficiency in data analysis tools (e.g. Excel, SQL, Power BI, Tableau) * High attention to detail Position Qualifications: Education: * High school diploma or GED required. * Bachelor's degree in business, Analytics, Information Systems, or a related field Experience: * 2+ years of experience in S&OP, demand planning, or supply chain management, package profitability analysis. * Strong analytical skills with experience in ERP and planning software. * Proven ability to build cross-functional consensus and communicate complex data clearly. * Experience with chassis allocation planning is a plus. * Experience with Gross Margin Analysis * KPI metrics tracking Work Environment and Physical Requirements: * Office Environment * Ability to sit for long periods of time * Vision abilities required to validate and enter data on computer Want to know more? Check out this video: ******************************************* Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs -on merit and the principles of equal employment opportunity.
    $31k-58k yearly est. Auto-Apply 58d ago

Learn more about service specialist jobs

How much does a service specialist earn in Auburn, AL?

The average service specialist in Auburn, AL earns between $25,000 and $69,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Auburn, AL

$42,000

What are the biggest employers of Service Specialists in Auburn, AL?

The biggest employers of Service Specialists in Auburn, AL are:
  1. O'Reilly Auto Parts
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