Service specialist jobs in Babylon, NY

The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support. This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role. Duties/Responsibilities: Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets. Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion. Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que. Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate. Maintain and participate in on-call schedule, including weekends and after-hours. Complete assigned training and any other technical training which relates to your job and required skills. Required Skills/Abilities: Strong understanding of Active Directory Fundamentals On-Prem and Azure O365 Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles. Knowledge of local printer configurations in Remote VMs & Local On-Prem machines Proficiency with Remote Monitoring and Management Systems Working knowledge of Windows Command Line interface Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance Work in conjunction with other departments to investigate issues. 5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred. Education and Experience: Associates' or Bachelor's degree preferred Full Azure Suite experience required, Nerdio a plus! MS-900 Microsoft 365 Fundamentals Certification, preferred CompTIA Network+ Certification, a plus! About Visory: Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.

One of our leading client is looking for Sr. MSD CRM Developer/ Lead in Weehawken, New Jersey JD and Requirements: 9-15 years of overall experience as individual contributor as well as team player working successfully in a technical role with business users or end users. Strong experience in Microsoft Dynamics 365 development and implementation. Proficiency in Dynamics 365 customization, configuration, and development using tools such as Power Platform, Power Automate, and Azure. Strong understanding of Dynamics 365 architecture, data model, and security model. Experience with Dynamics 365 Customer Engagement (CRM) and/or Sales. Dynamics 365 certifications such as Microsoft Certified: Dynamics 365 Developer Associate are a plus,PL-200,400,etc. Extensive development experience in Microsoft 365 technologies including SharePoint Online and the Power Platform (PowerApps, Power Automate, Power Virtual Agent, AI Builder in PowerApps) Strong .Net development experience with familiarity with C#, JavaScript and XRMToolbox, Strong Knowledge on Plugins Experience developing PowerApps model. Ability to create business processes and custom connectors with Microsoft Flow. Design, develop, and support solutions within Power Platform using out-of-the-box features and capabilities. Expertise in design and develop custom business apps (Canvas Apps, SharePoint Form Apps, Model Driven Apps) Hands-on experience in Microsoft Dataverse Experience with Power BI will be an added advantage. Strong project management skills with strong attention to detail. Excellent problem-solving skills and ability to analyze complex business requirements. Effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities Greet members and guests warmly, checking them in and making them feel welcome Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc. Ensure that member spaces and lobby areas are orderly and welcoming Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success Maintenance of Spring Place member database (NEXUDUS profiles) Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections. Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines. Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback. Assist with various projects and related duties as assigned Qualifications/ Skills 2+ years' relative experience in customer service A passionate team player with excellent drive, confidence and interpersonal skills. Experience with dealing with celebrities and high-profile events is useful. Ability to work effectively under time constraints and deadlines Enthusiastic, highly motivated and a proactive team player Ability to multitask, prioritize and manage time efficiently Excellent verbal and written communication skills Must be able to work in a fast-paced environment Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed) Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team, from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Clinical Solution Specialist is responsible for the design, implementation, and evaluation of clinical care programs that improve patient outcomes, support value-based care initiatives, and align with organizational goals. This role serves as a subject matter expert bridging clinical expertise and operational strategy, working closely with cross-functional teams including clinical operations, quality, technology, and business development. The Specialist brings deep knowledge of care delivery models and leverages data to inform the creation of scalable, patient-centered solutions across various populations and care settings. Initially, this role will be acutely focused on improving clinical, quality, and safety outcomes for adult and pediatric populations and patients experiencing transitions of care from emergency departments, inpatient settings, or other tertiary settings back to the home environment. This role works alongside a team of doctors, pharmacists, nurses, social workers, nurse practitioners, and clinical services leaders to develop evidence-based clinical solutions, quality improvement strategies, design patient care models, assess health risk outcomes, and facilitate cross-functional collaboration. The ideal candidate will have deep experience building pediatric and adult programs, including creating workflows for pediatric and family assessments, care coordination, and social risk factor mitigation. In addition, this candidate will have extensive knowledge on Transitions of Care, including background in creating safe and effective care transitions through workflows for engaging patients at admission and discharge, discharge assessments, coordinating provider follow-up visits, and implementing nursing-led transition planning to reduce risk of readmissions. The Clinical Solution Specialist will have advanced knowledge and expertise in pediatric clinical program development and transitions of care workflows, with a broad understanding of population health, quality improvement, and team-based care models. Experience addressing social determinants of health in pediatric settings is valuable, while this role also emphasizes a holistic, clinical approach to care delivery transformation. Skills/Requirements: Nursing degree (BSN or higher preferred); RN license required Must have pediatric experience Minimum 3 years of experience in clinical care delivery, care management, or clinical program design. Experience in value-based care or population health strong preferred Project Management certification, lean six sigma, and/or other related certifications preferred Proficiency in project management tools and methodology Prior experience building adult and pediatric programs and workflows (e.g., patient assessments, family environment assessments, developmental screening, patient care coordination) Strong understanding of care delivery across diverse populations and settings (e.g., ambulatory, post-acute, home health, etc.) Familiarity with social determinants of health and how they impact patient care delivery Experience developing workflows and care models with clinical and non-clinical teams Proficiency in Electronic Medical Record (EMR) software and workflow documentation Clinical education and training experience (especially for nurses and care teams) Understanding of Medicare and Medicaid reimbursement structures Ability to travel to various Upward Health markets as needed Competent in Microsoft Office Suite and Visio for process design Key Behaviors: Collaboration & Teamwork: Collaborates with internal stakeholders (e.g., providers, care team members, quality teams, etc.) to ensure solutions are clinically sound and operationally viable. Actively listens to team members and stakeholders and integrates their feedback into Solution development. Problem Solving & Decision Making: Uses data analysis and clinical insights to inform decisions and develop effective solutions for improving Solution outcomes. Demonstrates the ability to identify issues, assess risks, and implement corrective actions. Communication & Influence: Communicates complex clinical concepts clearly to both internal and external stakeholders. Influences care teams by presenting evidence-based rationales for workflow designs and updates. Demonstrates active listening and empathy, particularly in engaging with patients or healthcare professionals regarding behavioral health and substance use issues. Effectively presents training materials and Solution updates to a variety of audiences, including patients, providers, and interdisciplinary teams. Adaptability & Flexibility: Adapts to changes in clinical solution needs, evolving best practices, regulatory or contractual requirements, or stakeholder expectations. Willingness to adjust to changing schedules and demands, including the flexibility to work occasional nights and weekends. Attention to Detail: Reviews medical records and clinical data with high attention to accuracy and compliance with regulations and standards (e.g., HEDIS measures, HIPAA). Ensures thorough documentation and synthesis of patient and solution data for reporting. Leadership & Accountability: Takes ownership of the development and ongoing refinement of clinical solutions. Responsible for meeting quality improvement metrics and patient outcomes associated with their solutions. Demonstrates leadership in clinical Solution training, ensuring all involved parties are educated on key aspects of the solution. Patient-Centered Care: Prioritizes child and family-centered care in the design of clinical programs. Ensures that patient feedback and real-life outcomes are incorporated into the clinical solutions evolution. Efficiency & Time Management: Manages competing priorities and multiple stakeholder demands, ensuring deadlines are met and outcomes are achieved efficiently. Organizes workflows and schedules for solution implementation, training, and assessment in an effective manner. Competencies: Clinical Solution Development: Lead the design and development of clinical programs and care models that address patient needs across the care continuum. Translate clinical insights and evidence-based practices into actionable workflows and program strategies. Expertise in designing pediatric and transitions of care workflows with a focus on reducing readmissions, enhancing care continuity, and improving family engagement. Ability to analyze patient data to identify opportunities for solution enhancements. Pediatric Care Knowledge: Deep understanding of pediatric developmental needs, assessments, and care coordination best practices. Knowledge of care delivery across the pediatric continuum, including integration with family systems. Transitions of Care: Demonstrated experience designing workflows that support safe transitions out of emergency or inpatient settings. Skilled in implementing discharge planning protocols, follow-up visit scheduling, and risk-reduction strategies for readmission. Social Determinants of Health (SDoH): Awareness of how social and environmental factors impact pediatric and family health outcomes. Ability to integrate SDoH into care coordination and referral pathways, especially for vulnerable pediatric populations. Regulatory Compliance & Accreditation: Proficiency in pediatric and transition-related regulatory guidelines and quality standards (e.g., HEDIS, NCQA). Ensures audit readiness and documentation compliance across solutions. Data Analysis & Reporting: Evaluate program effectiveness using clinical, operational, and financial data; recommending and implementing improvements. Skilled in collecting, analyzing, and synthesizing clinical data, including health outcomes, patient satisfaction, and quality metrics. Proficient in creating actionable reports and presenting findings to leadership. Training & Education: Experience in creating training content and delivering educational Solutions for both clinical and non-clinical team members. Ability to assess learning needs and deliver customized training solutions to diverse audiences. Project Management: Familiar with project management tools and methodologies to plan, execute, and monitor the progress of clinical solution initiatives. Experience in coordinating timelines, resources, and stakeholder engagement to ensure the successful rollout of solutions. Technology Proficiency: Competence with Electronic Medical Records (EMR) systems and familiarity with healthcare-related software to enhance Solution delivery and data tracking. Experience with Salesforce or similar CRM systems a plus. Ability to utilize technology to improve solution outcomes and operational efficiency. Quality Improvement (QI): Knowledge implementing quality improvement initiatives. Familiar with measuring and reporting on quality metrics, including those related to patient safety, clinical outcomes, and solution effectiveness. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIa5e8b9ec9a09-37***********6

The Concierge / Client Experience Associate is a cross-functional, client-facing role responsible for supporting daily office operations and delivering an exceptional, white-glove experience to clients, guests, and internal teams. This position supports a single-floor office that regularly hosts senior leadership, high-profile clients, and royalty, requiring the highest level of professionalism, discretion, and hospitality. The role demands flexibility, adaptability, and a service-first mindset. The ideal candidate thrives in a fast-paced environment, enjoys variety in their daily responsibilities, and consistently goes above and beyond to anticipate and accommodate client and guest needs. Pay Rate: $25.00/hr Shift: 8:00am - 5:00pm; 8:30am -5:30pm; Monday - Friday Key Responsibilities Client & Guest Experience Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas Anticipate guest needs and respond promptly, professionally, and with discretion Hold doors for incoming clients and vendors as needed Register guests, issue visitor badges, and maintain strict adherence to building security protocols Provide in-house beverage service, including coffee upon request Maintain a pristine, professional Front of House reception area at all times Conference & Meeting Support Set up, reset, and break down conference rooms before and after meetings Manage and monitor client and conference rooms during meetings, including cleanliness and readiness Assist with meeting and conference room scheduling and maintain internal tracking tools Support catering logistics, including assisting with setup, delivery, and service for meetings Office Operations & Facilities Support Replenish supplies in pantries, conference rooms, and client offices Assist with submitting work orders via Building Engines for office-related issues and visitor access Open and close work areas at scheduled times, ensuring full operational readiness Track, order, and restock office supplies, snacks, beverages, and stationery Assist with printing and basic IT support requests Administrative & Project Support Draft proposals and support documentation as needed Assist with invoicing, reporting, filing projects, and form completion Prepare shipping labels and coordinate FedEx packages Assist with ordering business cards Coordinate birthday cards, retirement gifts, and other employee recognition items Support desk reservations and seating coordination during peak office periods Communication & Process Improvement Answer incoming phone calls professionally and route to appropriate parties Screen calls and direct messages to ensure timely and accurate communication Maintain a high level of communication with all levels of staff, clients, and stakeholders Create and update procedures and protocols Identify opportunities to improve service delivery, efficiency, and overall client experience Additional Responsibilities Assist with ordering lunches for internal and external meetings Perform ad hoc administrative and office support duties as assigned Support additional tasks and projects as determined by management Qualifications & Attributes Exceptional customer service and hospitality skills Ability to operate with discretion, professionalism, and confidentiality Strong organizational and multitasking abilities Flexible, adaptable, and comfortable managing changing priorities Professional appearance and demeanor at all times Proactive, dependable, and detail-oriented The ideal candidate: Appreciates variety in daily work operations Is highly service-oriented and consistently goes above and beyond to meet client needs Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience Thrives in a cross-functional environment requiring flexibility and adaptability Is comfortable supporting high-profile individuals and maintaining the highest service standards

Call Center Specialist - Debt Collections (On-Site) Merani Law • $20-$25/hour • NYC (On-Site) Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes. Key Responsibilities Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances. Discuss payment options, set up payment plans, and process payments accurately. Update customer account records and document all interactions. Use TCN call center software to manage daily call activity. Provide excellent customer service while following collection procedures and firm policies. Requirements Prior collections experience required. Law firm experience highly preferred. Experience with call center software (TCN preferred). Spanish fluency (spoken & written) preferred. Reliable attendance, strong attention to detail, and professional communication skills. Must pass all required background and reference checks.

About Us Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations. We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide. Position Summary As a Client Success Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish. Key Responsibilities Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals. Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews. Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities. Resolve issues and drive resolution across internal teams in a professional and proactive manner. Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations. Help prepare client-facing decks or Quarterly Business Reviews. Maintain accurate records of customer interactions and shipment documentation. Support process improvements and identify opportunities to enhance service performance. Handle escalations and ensure customer satisfaction through prompt and clear communication. Qualifications 1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment. Experience managing B2B clients. Strong communication and problem-solving skills. Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus). Detail-oriented, organized, and capable of managing multiple priorities. Team player with a proactive attitude and ability to work under pressure. Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus. Knowledge of customs procedures or international shipping is an advantage. Why Join AGS Be part of a global logistics leader transforming e-commerce delivery. Collaborative, fast-paced, and growth-oriented work culture. Opportunities for career development and advancement. Competitive pay, benefits, and performance incentives.

Basic Function: The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners. Principal Responsibilities: Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner. Assist customers with deposits, withdrawals, or payments and resolve client concerns. Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers. Open commercial and consumer accounts and assist customers with routine account related inquiries. Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction. Utilize Sales Force to track client interactions. Assist with branch vault opening, closing and balancing procedures. Inform customers about bank products and services. Always maintain a professional appearance and demeanor. Comply with all department Security, company policies, procedures, and regulations. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Background and Experience: High school diploma or equivalent required, and 1-3 years Teller/customer service experience. Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees. Excellent organizational and time management skills. Ability to work independently with little to no supervision. Cash handling experience preferred. High level of accountability, efficiency, and accuracy. Prior Customer Service experience. Microsoft Office and Excel skills. Salesforce experience preferred. Location: Esquire Bank, Jericho, NY (On-site) Full time - M-F 8:30 am - 5:30 pm Estimated Salary Range: $40,000 - $55,000 / year Compensation may vary based on education, skills, qualifications and/or expertise.

At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed. Excellent organizational skills and attention to detail Ability to handle challenging situations and resolve customer complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences) Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information. Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy. Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential. Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example. Perform Switchboard duties and direct calls as needed. Participating in training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred. Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required. Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction. Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important. Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential. Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial. Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary. Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable. Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential. Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected. Refined verbal and written communication skills. Minimum 2 years of progressive experience in a hotel or a related field requirement. Ability to work overnight, weekends, and holidays. Ability to stand or walk for long periods of time. Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Job Title: Customer Service Representative Duration: 3 + Months (possible extension) Pay rate: $18/hr on w2 We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams. Key Responsibilities Process customer orders received via EDI, email, and phone accurately and in a timely manner Document and communicate all order changes or revisions to the appropriate departments Provide required documentation to operations and warehouse teams Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays Ensure all customer-related documentation is complete, accurate, and properly filed Process RMAs and credits; coordinate with customers and finance as needed Oversee and manage PaperVision system Attend and participate in meetings as required Additional Responsibilities Answer incoming calls and provide customer assistance Manage and resolve customer complaints; escalate to supervisors when necessary Provide customers with missing or replacement documents (invoices, BOLs, etc.) Support the sales team with customer and order-related needs Greet visitors, screen calls, and relay messages to appropriate staff Monitor facility access to ensure entry is limited to authorized employees and vendors Complete special projects and miscellaneous customer care tasks as assigned Prepare reports and maintain required documentation Job Requirements Education High School Diploma or GED required Experience 1-2 years of related experience and/or training, or an equivalent combination of education and experience System implementation experience preferred Knowledge, Skills & Abilities Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software Strong verbal and written communication skills Effective time management and organizational skills 10-key data entry proficiency Language Skills Ability to read and interpret safety rules, procedures, and operating instructions Ability to write routine reports and correspondence Ability to communicate effectively with customers and employees Math Skills Ability to perform basic arithmetic with whole numbers, fractions, and decimals Ability to calculate rates, ratios, and percentages and interpret graphs Reasoning Skills Ability to follow written, verbal, and diagram-based instructions Ability to solve problems involving multiple variables in standard situations Strong judgment and ability to work independently when supervision is limited

We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills. Key Responsibilities: Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests. Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness. Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations. Monitor inventory levels and assist clients with replenishment planning. Prepare and analyze reports on shipment status, performance metrics, and account activity. Handle escalations promptly and provide proactive solutions to prevent service disruptions. Maintain strong relationships with clients through regular communication and account reviews. Identify opportunities for process improvements and upselling additional services. Qualifications: Bachelor's degree in Business, Supply Chain, Logistics, or related field (preferred). 3+ years of experience in customer service or account management within logistics or apparel industry. Strong understanding of supply chain processes and apparel distribution requirements. Excellent communication, negotiation, and interpersonal skills. Proficiency in MS Office and logistics management systems (TMS/WMS experience preferred). Ability to multitask, prioritize, and work in a fast-paced environment.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Immediate need for a talented Trade Finance Operations Specialist. This is a 06+ months contract opportunity with long-term potential and is located in Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-95752 Pay Range: $30 - $32/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Transaction processing of all Standby letter of credit, Guarantee and Documentary letter of credit trade finance products offered by firm within the operational model in place at any given time: Issuance and maintenance of standby letters of credit Advising/Confirming and maintenance of standby letters of credit Examination of default drawing and direct pay presentations (includes first or second examination function) Processing of written correspondence and verbal communications with internal and external customers associated with the resolution of technical letter of credit construction subject matter and other associated extraordinary processes Calculating and tracking fees and commissions Issuance and maintenance of Documentary Letters of credit Drafting (redlining) technical terms and conditions language to ensure proper construction of standby letters of credit, guarantees and documentary letters of credit. Reviewing transactions for regulatory compliance and anti-boycott violations. Interacting with various parties of letter of credit transactions to resolve disputes, issuance construction, provide first and second level technical guidance, etc. Perform various administration functions related to the maintenance of letter of credit files. Resolution in a timely manner of inquiries received from internal and external clients. Includes escalating any potential problems or seeking clarification as appropriate. Ensure that all transactions are completed within the set timeframes/deadlines established by TFO management. Stay current on Trade Finance Guidelines and Regulatory/Legal requirements by reference to related publications if available, active participation in designated in house or external training, and on the job training. Perform Ad-Hoc tasks as directed by Team Leader / Management Key Requirements and Technology Experience: Key skills; Standby & Documentary Letters of Credit Processing Trade Finance Regulations & Rules (UCP 600, ISP98, UCC Article 5, AML, OFAC, Anti-Boycott) Transaction Examination & Risk Control and Review of LC Terms Standby Letter of credit technical Letter of Credit experience (5-7 years) knowledge of Uniform Customs and Practices for Documentary Credits (UCP 600), International Standby Practices (ISP98), and familiarity with Uniform Commercial Code Article 5 Working knowledge of AML, OFAC and U.S. Anti-boycott regulations Microsoft Office Suite Familiarity with bank accounting related to trade finance products Standby and Documentary Letter of credit technical experience (10 years plus) superior knowledge of Uniform Customs and Practices for Documentary Credits (UCP 600), International Standby Practices (ISP98), and familiarity with Uniform Commercial Code Article 5 Exposure to an automated letter of credit processing environment Good understanding of AML and OFAC Compliance regulations Good understanding of Letter of credit contingent and fee accounting Microsoft Office Suite Good written and oral communications skills Good understanding of drafting technical letter of credit terms and conditions for both standby/documentary credits. Our client is a leading Investments Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. POSITION SCOPE: The Client Care Specialist creates joy and ease for all FoundRae clients by delivering seamless, efficient service across every communication channel and touchpoint. This role drives sales performance and cultivates long-term client relationships through expert use of digital and clienteling tools. By championing a cohesive omni-channel experience and collaborating closely with internal teams, the Client Care Specialist always ensures a consistently elevated client experience. RESPONSIBILITIES: Sales: Achieve sales targets through an elevated, seamless experience at every client touch point: Support clients in beginning and continuing their FoundRae journey across all client touchpoints through expert knowledge of our services, products and digital tools Effectively communicate FoundRae services and product knowledge, consistently staying up to speed as our collections and service offering continue to evolve Champion all omni-channel services, including but not limited to personalization and customization to drive trade and client satisfaction Client Experience: Offer an elevated, client-centric FoundRae experience to exceed client expectations: Communicate effectively with all clients across our communication channels; phone, email, text, whatsapp, social and chat by making use of our brand communication guidelines and achieving SLA targets Host luxurious, personalised virtual and in-store appointments for our clients in line with our hosting and outreach guidelines Build genuine, meaningful lasting relationships with new and existing clients through exceptional service at all times Clienteling: Expert use of our clienteling tools and CRM system to drive client acquisition and loyalty: Effective data capture in order to grow client files Manage personal client portfolio and personal outreach to drive sales performance Support marketing initiatives through clienteling initiatives based on business needs and evolving strategy Amplify the use of our clienteling tools to enrich client profiles, build wishlists and personalize client journeys Styling and Digital Assets: Support our clients in building their FoundRae story visually, wherever they are! Expert use of our digital creative tools to guide clients in building their story through personalized lookbooks, imagery and video Drive virtual and in-store appointments to guide our valued clients and present collections in real time Offer continued styling support and recommendations, working on whichever platform is more convenient for our clients Omni-channel Support: Create joy and ease for our clients through driving omni-channel client experiences: Supporting our clients with booking in-store appointments and connecting them with their closest in-store stylist Meeting our clients in-store and in person to support them at any point of their journey if more convenient for them Collaborating internally with other departments to deliver the best experience possible for our clients, creating joy and ease wherever possible Operations: Drive operational excellence through internal collaboration and attention to detail: Effectively support clients globally, guiding them through their FoundRae journey with care and accuracy Manage operational flows for orders and services with a high attention to detail at every stage of the journey Support with aftersales, including proactive client follow up, exchanges, returns, repairs and cleaning services Internal coordination with multiple departments, including but not limited to: design, production and fulfillment teams, to ensure accurate and timely processing of orders REQUIREMENTS Minimum 2 years previous in luxury retail and/or jewelry sales experience preferred Excellent verbal and written skills Highly organized and detail-oriented Able to work autonomously and as a team A people person, genuinely passionate about client service and relationship building A great communicator, able to navigate challenging conversations and escalations Experience working with clienteling platforms, Endear and Gladly a plus Must be able to work weekends and shift work where required

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

Provider Engagement and Performance Manager The Provider Engagement and Performance Manager plays a critical role in advancing Network Solutions IPA's (NSIPA) mission by developing, managing, and supporting a high-performing provider network. This role is responsible for fostering strong provider relationships, driving performance in value-based care contracts, and ensuring provider satisfaction through effective engagement, education, and administrative support. The ideal candidate is proactive, mission-driven, customer-focused, and thrives in a fast-paced healthcare environment. They possess strong communication and analytical skills, a collaborative spirit, and a deep understanding of provider practice operations and value-based care delivery models. Key Responsibilities Provider Engagement, Performance & Relationship Management Serve as the primary point of contact for a panel of providers within a designated territory. Represent and promote NSIPA as the preferred IPA through strong provider relationships and superior service. Conduct regular in-person provider visits (3-4 days/week) and manage follow-up activities on administrative days (1-2 days/week). Lead new provider onboarding and orientations, ensuring a smooth introduction to NSIPA's programs, policies, and value-based contracts. Communicate performance expectations, program updates, and support resources in a clear and timely manner. Collaborate with providers to implement quality improvement initiatives and care gap closure strategies. Provide practices with performance reports and actionable insights, including quality metrics, care gap data, and population health dashboards. Analyze provider performance from a clinical, operational, and financial perspective to identify opportunities for improvement. Support access to EMRs, assist with medical record requests, and gather provider cooperation for performance initiatives. Identify opportunities to expand or strengthen NSIPA's provider network in alignment with strategic goals. Assist with provider recruitment and engagement strategies in partnership with payers and internal stakeholders. Develop an in-depth understanding of the unique needs and challenges of NSIPA's provider network. Support planning and execution of provider meetings, events, and educational seminars. Work closely with internal teams across departments (e.g., Quality, Care Coordination, Contracting, IT) to ensure successful implementation of NSIPA initiatives. Participate in Joint Operating Committee (JOC) meetings and collaborate with payers as needed. Ensure timely resolution of provider issues, inquiries, or concerns, maintaining a high level of service and satisfaction. Maintain accurate and up-to-date records of provider contacts, staffing, and key operational information. Ensure the quality and completeness of documentation, including onboarding packets, orientation materials, and performance reports. Assist with special projects and organizational initiatives, such as events, chart chases, EMR integration, or population health efforts. Skills & Competencies Excellent interpersonal and communication skills, with the ability to build trust-based provider relationships. Strong critical thinking and problem-solving abilities. Self-motivated, organized, and able to manage competing priorities. Proficiency in Microsoft Office Suite and other relevant software platforms. A collaborative, entrepreneurial mindset aligned with NSIPA's mission and provider-first philosophy. Core Attributes Mission-driven and customer service-oriented Strong sense of ownership and accountability Analytical mindset with the ability to interpret data for actionable insights Entrepreneurial spirit with a proactive approach to solving problems High level of professionalism, integrity, and emotional intelligence Education & Experience Bachelor's degree in healthcare administration, public health, business, or a related field (Master's preferred). 3+ years of experience in provider relations, network management, or a similar healthcare-facing role. Knowledge of value-based care, managed care models, and healthcare provider operations. Experience working with EMRs, performance reporting tools, and population health platforms is a plus. NSIPA is proud to be an equal opportunity employer and values diversity in our network and workplace.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.