Customer Service Professional
Service Specialist job 16 miles from Bethesda
Note: All communications with candidates will be kept strictly confidential.
What to expect:
As a Customer Service Professional, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you!
Pay Rate: $24.00 - $27.00 / Hour
Job Type: Full-time
Work Location: Laurel, Maryland
What you will get to do:
Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season
Become knowledgeable in the company's services and products to work confidently and consistently with customers on what best fits their needs
Engage customers with an enthusiastic, interested, courteous, and professional demeanor.
Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner
Effectively resolve customer issues while also considering the company's policies, profitability, and overall business objectives.
You will bring these qualifications:
Experience Level: Mid-Level
Education: High School Diploma or Equivalent is required
Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people.
Exceptional problem-solving, interpersonal, and professional verbal and written communication skills.
Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment
Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred.
Shift & Schedule: Monday - Friday, 8:00 am - 4:30 pm
About QSS:
Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995.
Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).
Customer Care Coordinator
Service Specialist job 8 miles from Bethesda
Pay: $22/hr
Duration: 6 month contract
Schedule: Shift Hours - Monday-Thursday 9am-7:30pm & e/o weekend
Training Schedule - Monday-Friday 8am-4:30pm for the first 6 weeks
Customer Care Coordinator II - Emergency Response & Patient Support
The Customer Care Coordinator II is responsible for answering and processing all emergency-related calls made to a High Reliability emergency response center. This role collaborates with the facility's clinical and security teams to deploy local resources based on the complexity of critical events. Additionally, the Coordinator will triage calls from patients with emergent healthcare needs and provide secondary support on patient customer service lines.
Candidates must possess strong critical thinking skills, the ability to absorb and act on multi-directional instructions, and excellent communication abilities across verbal, written, and electronic formats. Proficiency in Call Center Operations, medical terminology, and hospital policies and procedures is required.
Duties and Responsibilities
Answer and process all calls to the enterprise emergency response line with accuracy.
Rapidly assess critical patient or security safety events, implement response plans, and activate medical and public safety response teams per established protocols.
Collaborate with on-site clinical and security staff to deploy appropriate resources based on event complexity and communicate activation updates to relevant operational teams.
During safety events, partner with care site leadership to script advisory alerts for public announcement systems and internal alert distribution.
Triage patient program calls and follow department or clinic workflows and escalation protocols to notify on-call team members of urgent patient needs.
Perform equipment status checks on primary and backup equipment; participate in monthly downtime exercises and complete corresponding checklists.
Compile reportable incidents in shift reports and distribute updates to the team; provide shift change handovers and support onboarding and mentoring of new staff.
Participate in continuous improvement workshops to meet departmental performance metrics and skill standards.
In the absence of a shift leader, act as the first line of support for team members and serve as an escalation contact for patient-related concerns during the shift.
Customer Service Specialist
Service Specialist job 34 miles from Bethesda
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
Responsibilities
Take incoming customer calls for service and supplies requests and inputs data into E-Auto
Prioritizes calls and dispatch information to the appropriate technician in designated area
Schedules service calls and preventative maintenance for technicians based on priority, location and type of equipment
Process auto replenishment orders for supplies for specific customers
Audit and process delivery schedules daily for next day delivery/removal of equipment
Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
Also assist in backup support to the Meter Team as needed
Additional duties assigned by the Manager
Job Related Dimensions
Strong communication skills - both verbal and written
Working knowledge of MS Office to include Word, Excel and Outlook
Data entry skills
Must reflect the highest priority emphasis on customer service and satisfaction
Requires the ability to multi-task in a fast-paced environment
Qualifications
HS Diploma or GED
Physical Demands & Work Environment
Ability to sit at desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Applicant Services Representative
Service Specialist job 8 miles from Bethesda
Job Title: Application Services Representative
Job Type: Full-Time | Contract-to-Hire
Pay Rate: $21-$25/hour (with salary increase and union benefits upon conversion)
Schedule: Monday - Friday | 9:00 AM - 5:00 PM
About the Role:
Addison Group is partnering with a respected organization in the retirement benefits sector to find a detail-oriented Application Services Representative. This is a fantastic opportunity for someone early in their career looking to gain corporate experience and grow within a well-established organization. The role starts as a contract with the intent to convert to full-time after 6 months.
Key Responsibilities:
Accurately review and process participant applications and supporting documents
Communicate with applicants by phone and email to clarify documentation or status
Input and maintain accurate data in internal systems
Handle benefit status requests and verification documentation in a timely manner
Perform calculations related to benefit eligibility and retroactive payments
Create standardized correspondence using templates and submit applications for approval
Research work histories and coordinate with internal departments as needed
Support the contact center team as backup during peak times
Maintain daily processing benchmarks for accuracy and volume
Ideal Candidate:
Experience: 2+ years in a customer-facing role with administrative, data-entry, or document processing responsibilities
Tech Skills: Strong typing abilities and proficiency in Microsoft Office
Soft Skills: Highly professional demeanor, excellent verbal/written communication, empathetic listener, punctual, and reliable
Education: Bachelor's degree or equivalent professional experience in a corporate setting
Nice-to-Have: Exposure to benefits administration, Taft-Hartley Trusts, or union-related benefits
Perks Upon Full-Time Hire:
Competitive pay increase
Comprehensive union benefits package
Hybrid work flexibility (1-2 remote days weekly)
Long-term career growth opportunities
Work Environment & Additional Info:
Location: On-site in Rockville, MD (Free parking available)
Team Size: 10+ within department; 200+ company-wide
Background Requirements: Criminal background check, education verification, and drug screen required within 48 hours of offer
Customer Service Representative
Service Specialist job 8 miles from Bethesda
Why You Want to Work Here:
Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.
Responsibilities:
Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.
Provide friendly, solutions-focused assistance to ensure customer satisfaction.
Troubleshoot and resolve issues related to orders and returns using internal systems.
Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.
Accurately document customer interactions in CRM or ticketing systems.
Maintain a strong understanding of company products, policies, and procedures.
Requirements:
Ability to stay calm and organized in a fast-moving, high-volume environment.
Strong multitasking, problem-solving, and time management skills.
Clear and professional communication skills-both written and verbal.
Self-starter who is comfortable learning new systems and working independently or as part of a team.
Positive attitude with a willingness to take initiative and help wherever needed.
Preferred Qualifications:
1-2+ years of experience in customer service, retail, or a client-facing support role.
Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).
Background in e-commerce, retail operations, or order fulfillment support.
Customer Relations Coordinator
Service Specialist job 11 miles from Bethesda
The Customer Relations Coordinator is responsible for managing and enhancing customer relationships by serving as the primary point of contact for phone and email inquiries, complaints, and feedback. This role assists customers through the NCCAOM certification and recertification application process, ensuring exceptional customer service, effective communication, and a seamless experience. Additionally, the coordinator collaborates with internal teams to resolve issues and drive customer satisfaction. The ideal candidate should have experience working in a certification or credentialing environment and a solid understanding of certification versus state licensure. At a minimum, they must have experience in a fast-paced setting, serving customers, processing applications, and maintaining accurate records.
Customer Support:
· Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
· Address and resolve customer complaints in a timely and professional manner.
· Provide detailed and accurate information about certification, recertification, or other processes.
Relationship Management:
· Build and maintain strong, long-lasting relationships with applicants and certified Diplomates.
· Actively gather and analyze customer feedback to identify trends and areas for improvement.
· Ensure customer satisfaction through regular follow-ups and proactive communication.
Collaboration:
· Work closely with departments to address applicants/Diplomate/PDA Provider needs.
· Escalate unresolved issues to appropriate departments and follow through until resolution.
· Assist in the development of customer service procedures, policies, and standards.
· Assist with the preparation of conference exhibiting materials.
Data and Reporting:
· Maintain accurate constituent records and document interactions in Zendesk and CRM systems.
· Process certification applications for applicants from ACAOM-accredited programs, matching the documents received, and checking ADA and legal status.
· Approve applicants to sit for NCCAOM exams through a third-party exam administration vendor.
· Assist customers with certification/exam verifications through state medical/acupuncture boards.
· Process recertification applications, auditing professional development coursework and activities, updating personal information, and contacting diplomates regarding any outstanding requirements.
· Identify opportunities for process improvements and contribute to strategy development.
Performance Expectations for All Staff:
· Respect the confidentiality of information learned through employment with the NCCAOM.
· Perform job responsibilities in compliance with the policies and procedures contained in the NCCAOM Employee Handbook.
· Communicate with stakeholders through email or on the telephone, as needed.
· Participate in-office staff meetings.
· Annually read, review, and provide input into the job description and associated training task list during the annual performance development review.
· Assist with maintaining and developing departmental policies and procedures.
· Implement all policies and procedures of the organization in compliance with the internal management system.
· Perform job responsibilities in accordance with NCCA requirements.
· Follow all NCCAOM security policies and procedures.
· Maintain a professional, courteous, and respectful attitude toward fellow employees.
· Support other department activities.
· Maintain a courteous and respectful attitude toward applicants, Diplomates, NCCAOM Board members, or other members of the public.
· Promote positive public relations for the NCCAOM.
· Perform all tasks safely and responsibly.
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Ability to ensure excellent customer service skills.
· Must exhibit a high attention to detail and the ability to remain efficient and organized at all times.
· Excellent time management skills with a proven ability to meet deadlines while managing several assignments.
· Strong analytical and problem-solving skills.
· Ability to function well in a high-paced and at times stressful environment.
· Proficient with Microsoft Office Suite or related software.
Education and Experience:
· Bachelor's degree in Business Administration, Communications, or a related field preferred.
· 2+ years of related experience, preferably in a certification or credentialing environment.
· Familiarity with CRM tools and customer service software is a must.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is a must.
Key Competencies:
· Empathy and patience in dealing with diverse customer needs.
· Attention to detail to ensure accurate documentation and communication.
· Team-oriented mindset with the ability to collaborate effectively.
Working Conditions:
This is a regular full-time in-office position with working hours from 8/10 a.m. - 4/6 p.m. Monday-Friday. Extended hours may be required during deadline periods or before special external events. Requires frequent sitting, repetitive wrist, hand, and finger movements. Occasional lifting of objects less than 20 pounds.
Customer Service Representative
Service Specialist job 14 miles from Bethesda
An established and growing company in the automotive equipment and service industry is seeking a detail-oriented and customer-focused individual for a Customer Service / Sales Support role. This position plays a key role in supporting the sales and service teams by managing customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through delivery and support.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working at the intersection of customer service, operations, and sales.
Key Responsibilities:
Respond to customer inquiries via phone and email in a timely and professional manner
Provide product and service information, generate quotes, and assist with order fulfillment
Coordinate with internal teams and vendors to ensure accurate and timely delivery of products and services
Support the sales team by preparing proposals, tracking sales activities, and managing documentation
Maintain up-to-date records in CRM and order management systems
Assist in scheduling service appointments and coordinating technician support
Troubleshoot and resolve customer issues, ensuring high satisfaction levels
Perform general administrative tasks related to billing, inventory tracking, and order processing
Contribute to a collaborative and service-oriented team culture
Qualifications:
2+ years of experience in customer service, sales support, or inside sales
Strong verbal and written communication skills
High attention to detail and ability to manage multiple priorities
Proficiency in Microsoft Office (Outlook, Excel, Word); experience with CRM or ERP systems a plus
Experience in an automotive, equipment, or technical service-related environment preferred
Ability to work independently and as part of a team
What's Offered:
Competitive compensation
Comprehensive benefits package
Supportive and collaborative work environment
Opportunity to grow within a stable and respected company
Direct involvement with customers in a critical industry
Legal Operations Specialist
Service Specialist job 4 miles from Bethesda
Beacon Hill Legal is working with a tremendous real estate company based in North Bethesda, MD that is looking for an Legal Operations Specialistit for its growing team.
This role will include supporting counsel and attorneys regarding matters withing commercial retail real estate and leasing matters. This role will also provide assistance related to litigation management, litigation support, document management, legal research, and provide additional support, as needed.
Ideal candidate will have 5+ years of experience working within a real estate practice group in a law or a legal department at a real estate company. Must have experience with commercial real estate matters (retail is preferred, but not required), leasing matters, and/or similar experience.
To apply: please send your Resume (in Word) to Zakariya Aslane at ****************
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Customer Support Specialist - IRA & Certificates
Service Specialist job 10 miles from Bethesda
A top Fortune 50 financial institution in Pensacola, FL is currently seeking a Customer Support Specialist - IRA & Certificates to join its Back-Office Operations team in an onsite capacity. Responsibilities: Process IRA, Certificate, and POD account requests from members, branches, and the contact center
Identify and escalate suspicious or fraudulent activity
Place account holds and prepare documentation for compliance review
Ensure accuracy and efficiency in a high-volume, fast-paced environment
Perform other duties, as needed
Qualifications:
1+ year of related work experience
High School Diploma / GED
Computer savvy
Microsoft Office proficient
Solid problem-solving and time management skills
Great interpersonal skills
Excellent communication skills (written and verbal)
Highly organized
Ability to thrive in a high-pressure, fast-paced setting
Desired Skills:
Associate's and/or Bachelor's Degree
Knowledge of legal and regulatory requirements related to IRAs and certificates, including Internal Revenue Service (IRS) guidelines and National Credit Union Administration (NCUA) regulations
Familiarity with financial software, databases,
Patient Account Specialist
Service Specialist job 34 miles from Bethesda
Title: Patient Accounts Specialist
Terms of Employment
• W2, Contract-to-Hire, 3 Months
is fully onsite in Baltimore, MD 21209
Overview & Responsibilities
The patient accounts specialist II prepares and follows-up all third party and patient bills, as organized and directed by the Patient Finance Manager/Director.
• Review and assess adjudicated claims for timely and proper payment of outstanding balances
• Research, correct and resubmit or reprocess unpaid claims as necessary
• Submit adjustment request daily as necessary
• Verify validity of account balances by researching, review and ensuring accuracy of charges, payments and adjustment posting and ensure account balances are assigned to the correct payer buckets
• Review and interpret Explanation of Benefits (EOB) for denials and underpayment of codes
• Research and resolve denials and underpayments with insurance carriers
• Identify payer denial trends
• Confirm insurance eligibility and confirm carrier policy for referral and auth requirements as needed for claim adjudication
• Submit carrier appeals and reconsideration request in a timely manner
• Identify and submit the required insurance refund request to refund specialist according to policy and procedure
• Meet productivity goals/benchmarks as set and communicated Department leadership
• Serve as a customer service representative for patient inquiries/calls
• Maintain confidentiality of patient information
• Work collaboratively with other departments and coworkers as needed
• Attend quarterly payer meeting with respective payers
Required Skills & Experience
High School Diploma or GED
3 years prior experience in hospital collections.
Strong payer knowledge base.
Extremely accurate with figures and data entry.
Strong analytical skill a must.
Must be able to work unsupervised.
Must be able to work with a calculator, PC and Excel
All other duties as assigned or requested.
Customer Service Representative
Service Specialist job 6 miles from Bethesda
NoeCee Global is seeking a Customer Service Representative! This individual will serve as the liaison for our clients to build their brand and sales through product launch events. The position's focus is on community outreach and engagement with our clients' products and services.
This role involves engaging with customers, promoting and creating accounts, and assisting existing customers while pursuing a deep understanding of products and staying updated on the latest marketing trends.
Responsibilities
Engage with customers, promote and create accounts, and assist existing customers within our clients' retailers.
Pursue a deep understanding of products and stay updated on the latest marketing trends.
Collaborate with the team to meet sales goals and drive overall team success.
Self-motivated with a focus on problem-solving.
Qualifications
Strong interpersonal and communication skills, with the ability to engage and connect with customers.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Willingness to learn and adapt to new marketing techniques and industry trends.
Student mentality.
Required Skills
Strong interpersonal and communication skills.
Ability to multitask and prioritize tasks effectively.
Willingness to learn and adapt.
Preferred Skills
Experience in customer service or marketing.
Knowledge of current marketing trends.
Equal Opportunity Statement
New Acquisitions is committed to diversity and inclusivity in the workplace.
Customer Service Representative
Service Specialist job 11 miles from Bethesda
Customer Service Representative Entry Level (Commute Required)
We are committed to upholding the highest standards of excellence in every aspect of our business. From delivering exceptional client services to fostering a culture of continuous growth through team building and training, we dedicate ourselves to making a lasting and meaningful impact. We don't just aim to meet expectations-we aim to exceed them at every turn.
Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills.
Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.
Customer Service Responsibilities list:
Manage large amounts of in person customers
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Credentials
Some customer support experience is recommended
Over-achieving mentality
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
This is an immediate hire role. Thank you for your time!
Customer Service Representative
Service Specialist job 8 miles from Bethesda
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role is fully in-office.
Responsibilities:
Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
Maintain accurate records of customer interactions and transactions.
Assist customers with product and service information.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Collaborate with team members to improve customer service processes.
Requirements:
1+ year of customer service experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Bilingual preferred but not required.
Ability to work in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Must pass a background check and drug test.
Benefits:
Competitive hourly pay.
Opportunity for contract to hire.
Hybrid work schedule after training period.
If you are passionate about providing excellent customer service and meet the qualifications listed above, we encourage you to apply.
Client Service Representative - Annual Reports
Service Specialist job 7 miles from Bethesda
Client Service Representative Washington, DC (Onsite) Monday - Friday, 9:00am-6:00pm Are you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our Annual Reports Preparation & File team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business .
Some of the things you'll be doing:
Build relationships with our clients to better understand their unique needs and concerns
Research, analyze, review, and process legal documents
Fulfill requests and answer questions for internal and external customers via phone or electronically
Provide excellent client service to both internal and external clients
Manage client portfolios and organize workflow to meet clients' time frames and demands
Data entry of client information, electronic filing, and retrieval of documents
Navigate between multiple databases quickly and accurately
Recommend process improvements where applicable
Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
At least 5 years of experience working in a business to business customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong research skills
Strong prioritization and time-management skills
Flexibility and agility, with the ability to multitask
Problem-solving skills
Strong computer skills and proficiency in MS Office, Word, and Excel
Excellent verbal and written communication skills
Salesforce experience a plus
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $45,000 to $55,000.
#LI-LE1 #CSCServiceCareers #CSCCustomerService
#INDC
Private Client Associate
Service Specialist job 7 miles from Bethesda
Job Description
A leading international law firm and top 100 Am Law firm seeks an associate to join their Private Client Practice Group.
The ideal candidate must have experience in drafting standard and sophisticated estate planning documents. Domestic and international estate, gift and income tax planning (including generation-skipping transfer tax planning, charitable planning and preparation of gift and estate tax returns). Excellent writing, researching, and analytical skills, along with a strong academic background and must be a member of the DC bar or eligible to waive-in.
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
Service Specialist job 28 miles from Bethesda
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
ProSolutions Representative
Service Specialist job 22 miles from Bethesda
If you are currently an employee of Herc Rentals, please apply using this link:
Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025.
Job Purpose
ProSolutions Sales Representatives drive revenue within their designated territory by developing business relationships and providing customer focused solutions to our customers toughest Power and Climate Control challenges in industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events. They are subject matter experts and consultants for internal and external customers in the application of our fleet of pumps, generators, power distribution, and HVAC including Heat, AC, Chillers, and Desiccant Dehumidifiers.
What you will do
Daily territory management to gain new accounts and meet or exceed rental revenue goals through visits to various customer job sites/offices
Develop, plan and organize sales strategies to achieve desired results/goals
Identify customer needs and collaborate with operations to deliver on those needs
Understand market conditions and competitive environment to maximize pricing opportunity
Optimize product and service offerings to diversify customer base and reach additional market segments
Provide a full range of customized services and solution based options to customers
Make formal presentations to customer decision-makers and educate them on equipment
Coordinate the implementation and maintenance of new services for customers
Report sales activity through use of CRM and other tools
Requirements
3 - 5 years sales experience
Experience within the equipment rental industry, specifically within the pump, power, and climate control market highly desired
Skills
Ability to negotiate with and influence decision makers
Ability to sell complex products and customer solutions
Adapts to changing business and customer needs
Communicates professionally and effectively
Drive results through teamwork
Passion for customer service
Self-motivated to achieve goals and deliver results
Strong level of product knowledge specific to Pump, Power, and Climate Control equipment
Req #: 61936
Pay Range: Base - 40k to 45k + Uncapped Commission & Company Vehicle
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Client Services Officer
Service Specialist job 2 miles from Bethesda
Client Services Officer - Wealth Management & Trust
📍 Bethesda, MD | Hybrid (3 days in-office, 2 days remote)
A nationally ranked and privately held investment advisory firm is seeking a Client Services Officer to support high-net-worth clients across trust, IRA, partnership, and investment accounts. This is a high-touch, non-sales role with a focus on client experience, regulatory compliance, and operational excellence.
Why This Role?
✅ No sales goals or quotas
✅ Incentives for cross-selling and client retention
✅ Supportive, collaborative team culture
✅ Strong work/life balance and competitive benefits
✅ Named a Top RIA by Forbes and Barron's
What You'll Do:
• Support onboarding and servicing of trust, individual, IRA, UTMA, and corporate accounts
• Authenticate and process cash transactions and client service requests
• Ensure accurate documentation and compliance with fiduciary regulations
• Collaborate closely with portfolio managers, trust officers, and estate planning teams
• Coordinate with attorneys, accountants, and third parties on client needs
• Maintain detailed records in internal systems and resolve account alerts
What You Bring:
• Bachelor's degree in Business, Finance, or related field (or equivalent experience)
• 4-5+ years of client servicing experience in wealth management, private banking, or trust administration
• Familiarity with various account types and investment instruments (e.g., equities, bonds)
• Excellent communication, attention to detail, and organizational skills
• Proficiency in Microsoft Office; experience with trust systems a plus
Perks & Benefits Include:
• Medical, dental, and vision insurance
• 401(k) with company match
• Annual bonus potential
• Tuition reimbursement
• Onsite fitness center and café
• Employee recognition and referral bonuses
• Commuter benefits and more
Customer Service Expert
Service Specialist job in Bethesda, MD
BACKGROUND
Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Success Specialists
Service Specialist job 16 miles from Bethesda
TruPlace, Inc.
As a national leader in providing essential marketing tools for real estate, vacation rental, and other markets, TruPlace, Inc. is increasing our Client Success team to continue to set ourselves apart with stellar service. These team members will learn all aspects of the business and participate in multiple facets. We offer full-time positions with competitive wage and benefits packages. Our hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. in our casual BRAND-NEW office in Germantown, MD.
To join our awesome team, you must possess the following soft skills:
Hardworking
Honest
Accountable
Team Player
Creative
Friendly
We are looking for individuals with the following experience:
1+ years of Customer Service experience
Proficient in a Windows and Microsoft Office environment
Excellent email and phone communication
Project management
Scheduling, a plus
Real estate, property management, or the like, a plus
These positions are so key to the success of our company. We look forward to discussing the opportunity with you.
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