Service specialist jobs in District of Columbia

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Starting hourly pay $20 - $22 per hour depending on experience Paid time off (vacation and sick/personal time) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license Life and Health license Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. #SMA Location: In-office, MIDLOTHIAN, VA Active Property and Casualty insurance license Compensation details: 20-22 Hourly Wage PI89771e6d88f6-30***********3

Job Type: Regular We are seeing a Workplace Services Specialist III to provide support for the daily operations of the Workplace Services organization. With direction, this position provides excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. Completes daily work assignments and follows work processes as identified. This position is 100% on site. May perform any or all of the following duties: Daily monitoring of activity in the Facilities work order system, to include entering, updating, and closing work orders Inspect office space daily and submit work orders to the landlord for issues Prepare workspaces for employees by inspecting, cleaning, reconfiguring as needed, hanging items on walls, moving bins, and performing other tasks as needed Inspect and restock common areas such as pantries, copy rooms and conference areas Work collaboratively with support staff across sites to develop, maintain and document processes Set up meeting spaces for events and reconfigure furniture Assist with management of flexible workspace Support transportation demand incentives Support the operations of flexible workspace and visitor services Escort vendors through space as needed Assist with mailroom duties including the delivery of large items and packages Work effectively in a dynamic team environment to solve problems and back up others Use PowerPoint and Excel to create and maintain department metrics Create, update, and maintain various spreadsheets and databases as needed Work collaboratively with colleagues and support staff across sites to troubleshoot issues Other duties as assigned Qualifications PC computer knowledge and experience with Microsoft Word, PowerPoint, Outlook , Teams and Excel required Effective interpersonal and organizational skills required Excellent written and verbal communication skills required Experience A minimum of 3 years relevant experience required. Education High school diploma Security Clearance The ability to obtain and maintain a U.S. government security clearance is required. Salary Range: $47,100-$68,100 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity. This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Location Washington, DC (Arlington, VA) Equal Opportunity Employer

This position adds significant leverage to the day-to-day administrative operations of the Society, including enhancing processes and procedures to ensure proactive support of administrative operations pertaining to space planning and management, insurance administration, procurement, contract management, business continuity planning, and security. This position ensures effective coordination of support services and resources to meet organizational needs and manages routine and ad-hoc projects. Essential Duties and Responsibilities Administer ASH contracts, including organization and filing of all corporate contracts Coordinate ASH Request for Proposal (RFP) processes Support the Senior Manager in all matters relating to building facilities Support the Senior Manager in maintaining and monitoring operational budgets Serve as primary contact for all building facilities service tickets Assist with maintaining the ASH Business Continuity Plan electronic files and SharePoint site Maintain vendor relationships with business partners that provide office/business services Work with the Senior Manager to ensure effective management and maintenance of all office equipment and furniture, to include efficient tracking and inventory of purchases Ensure effective management of on- and off-site document and property storage Work collaboratively with leadership across ASH Qualifications, Knowledge and Skills Required Bachelor's degree with at least three (3) years of experience in project management, business planning, and integration of technology on both a strategic and tactical level; association experience preferred. Ability to execute multiple high-quality projects according to established guidelines and timeframes. Ability to maintain and monitor budgets. Contract management skills. Capacity to develop, foster and work effectively within a cohesive team environment. Excellent communication skills including public speaking, writing, active listening, and synthesizing information from diverse sources when working with colleagues, members, and volunteers Stellar interpersonal skills and ability to cultivate an atmosphere of collaboration, integrity, trust, and respect. Ability to solve problems with good humor and judgment and maintain effective working relationships. PHYSICAL REQUIREMENTS Requires ability to speak audibly and listen actively. Requires the ability to use computers, telephones and other office equipment. May require periodic out-of-town travel. The American Society for Hematology (ASH) is dedicated to cultivating a workplace that prioritizes fairness, respect, and equal opportunity for all employees. We maintain a strict non-discrimination policy and are committed to treating each other with dignity, regardless of race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic that is protected by federal, state, or local laws. Our goal is to foster an inclusive environment where everyone can thrive, contribute, and achieve their full potential.

Baltimore, MD, United States Philadelphia, PA, United States Washington, DC, United States Short Description Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing. Description Duties & Responsibilities: Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals Provide post-sales application support of Hologic imaging/interventional products (new hire year 1) Provides pre & post application support of Hologic imaging/interventional products after year 1 Provide competitive information/new product information to appropriate internal teams Provide competitive market information to corporate marketing Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner Training Customer on new product or product updates including system and functionality Provide continued customer service through post-applications support Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve Support various corporate initiatives as required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required: Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders Adept at connecting to a wide range of individuals and networking with the intent of growing business Must be able to operate in a fast-paced, dynamic environment Ability to be highly adaptable to complexity and change with accuracy and attention to detail Excellent verbal and written skills Ability to build stable working relationships both internally and externally with customers Maintain required ARRT qualifications as applicable Ability to lift and/or move up to 50lbs Education: Bachelor's degree preferred Graduate of an accredited Radiologic Sciences Program Licenses/Certifications (RT)(R)(M) for Mammography Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate. Experience: Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred. Additional Details: 100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. International travel may also be required. \#LI-KM3 Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor

Distributed Sun - Interconnection & Development Director DOE Multi-technology sustainable energy infrastructure development Distributed Sun (DSUN) develops, finances, and deploys solar, storage, and adjacent energy technologies with long-term contracted cash flows on behalf of creditworthy off-takers. Our leading community and utility-scale solar solutions enable enterprises, universities and other stakeholders to decarbonization electricity generation and investors to achieve best-in-class returns. We are launching a BESS initiative targeting scale through a variety of applications. Entrepreneurial and established, Distributed Sun is a market innovator working alongside industry leaders to build a distributed and resilient grid for an electrified world. DSUN's affiliate tru Current is a microgrid, mobility, and virtual power company, which provides end-to-end energy transition services for Fortune 500 companies and other large enterprises. TruCurrent customers benefit from comprehensive planning ‘roadmap development' using our analytical tools (TCO, GHG reduction analysis, charging optimization, site scoring tools etc.), policy & utility engagement, procurement, project development and execution of different asset classes (solar + storage, cold storage, fleet electrification including EVSE, VPP deployment, project financing, etc.). Position Overview This position will own the Interconnection Development Process from start to finish; at the forefront of the process as a key member of the Development team from initial site selection through the interconnection process. You'll manage the interconnection process, evaluate cost estimates while looking for ways to reduce interconnect costs, optimizing workflows, and navigating regulatory requirements to ensure a high percentage of projects are connected at a commercially viable price. We're looking for someone who thrives at the intersection of technical expertise and business sensibilities. Your knowledge of interconnection standards, sharp business sense, project management skills, and understanding of the commercial aspects driving behavior of both the Utility/Transmission owner as well as economic constraints of projects. The Project Development Manager will lead, execute, and report on interconnect project elements for renewable energy projects including community and large-scale assets in the Eastern United States. With provided resources and innate knowledge, the Project Development Manager will plan an execution strategy, organize resources around project inputs, and lead various stakeholders to a marketable energy infrastructure investment. Responsibilities include management of interconnection process, vendors and investor relations. Internally, the position will interact with project finance, engineering, analytics, policy and senior management on the path to project delivery. DSUN is an equal opportunity employer and values diversity. Employment decisions are made on the basis of qualifications, merit and business need. We encourage all qualified candidates to apply. Responsibilities · Project Development: proactively take responsibility for all Interconnect aspects of the development process for renewable energy projects, from initial feasibility studies and site selection through interconnection and construction. Ensure projects are delivered on time, within budget, and in compliance with regulatory requirements. · Stakeholder Management: build and maintain relationships with key stakeholders, including utilities, ISO's, regulatory team, vendors and Executive team. Collaborate with internal and external stakeholders to overcome challenges. · Risk Management: understand and isolate risks associated with project development, including regulatory, environmental, technical, and financial risks and communicate them clearly. · Project Delivery: contribute to operational excellence in project delivery, focusing on quality and performing all work in accordance with best practice. Use and where able suggest and contribute to the creation or improvement of software, tools and processes to streamline project development workflows. · Business Operations: support the operations of the business by maintaining accurate and timely records. Contribute to budgeting and planning elements for company forecasting and sales. · Be a team player: participate in continually enhancing a culture of accountability, innovation, and collaboration. Qualifications · Bachelor's degree in engineering, Business, Finance, or related field. Advanced degree preferred. · Minimum of 10 years of experience in renewable energy project development at community or C&I scale preferred. Must have experience of solar PV & battery energy storage system experience, and other additional technologies a bonus. · Professional Engineer License with experience doing single line drawings and experience stamping designs for use in interconnection documents. · Proven track record of successfully contributing to the delivery of complex renewable energy projects, with involvement in all aspects of the development cycle from site selection to COD. · Detailed understanding of renewable energy technologies, project finance, permitting processes, and regulatory frameworks. Familiarity with mapping tools useful. Understanding of real estate and energy project development documentation and documentation management and legal structuring welcomed. · Demonstrated tenacity, resilience, and problem-solving ability to overcome challenges and produce results in a fast-paced environment. · Experience doing technical studies, transmission system planning, reliability analysis (steady state, contingency analysis, short circuit, and dynamic stability), power system design, transfer capability analysis, and due diligence on behalf of utilities, regional transmission operators preferred. · Excellent communication and relationship-building skills, with the ability to engage effectively with internal and external stakeholders at all levels. · Excellent organizational skills and ability to prioritize.

Job DescriptionSalary: Negotiable About Us: Hyperion Solutions Group (HSG) is a Service Disabled, Veteran-Owned Small Minority Business. HSG provides professional services and innovative solutions to our clients. Our expertise ranges from strategic intelligence analysis, intelligence resources requirements, force development, budgeting and resources management, strategic planning, strategic communications, and knowledge management services, among others. Hyperion Solutions Group is located in Bowie, MD. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. HSG has an immediate opening for a Senior Business Process Specialist Data Travel Administrator supporting the Office of the Deputy Chief of Staff, Intelligence (G-2), Department of the Army. The position is in the Washington, DC/Pentagon area. This is a full-time position. Responsibilities: We are seeking an experienced Senior Business Process Specialist - Defense Travel Administrator (DTA) with 14+ years of expertise in managing and optimizing defense travel systems, processes, and policies. In this critical role, you will be the subject matter expert on all aspects of the Defense Travel System (DTS) and related procedures, ensuring compliance with government regulations while streamlining processes to enhance efficiency and accountability. As a senior-level professional, you will collaborate with internal teams, external stakeholders, and leadership to design, implement, and maintain robust travel management systems and procedures for defense-related organizations. Requirements: Expert knowledge of the Defense Travel System (DTS) and the execution activities as a Defense Travel Administrator (DTA) Working knowledge of reviewing, interpreting, coordinating, and responding to internal control issues and solutions Possess an understanding of the Travel Office missions and responsibilities, to fulfill the duties associated in the conduct of the Defense Trave System (DTS) requests (ODTA level) in support of Army staff operations Experience in resolving customer service issues for DTS to include Government Travel Charge Card (GTCC) related questions Experience in coordinating and tracking trouble tickets, refer appropriate issues to the Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles, and Travel Assistance Center (TAC), to resolve customer issues that cannot be handled at the local level Knowledge of the DTS organization structure, verify the DTS user permission levels, provide an appropriate separation of duties, and manage the organizations DTS training program as defined in DoDI 515.31 Vol. 3 Experience in providing support to incoming and outgoing personnel in the Government Travel Card (GTC) Program, process GTC credit applications, conduct monthly GTC reviews, prepare draft monthly GTC reports, and assist in Inspection preparations of GTC program Working knowledge to disseminate new guidance via e-mail and/or G-2 intranet portal pertaining to DTS Minimum Education: Bachelors degree Must possess a DTA certification from DTMO within 2 years Minimum Experience: Fourteen (14) years of experience as an Army administrative specialist with financial responsibilities at echelons from tactical to strategic. At least one (1) year of DTS Local Level Service Help Desk experience, to include OFTA support Ability to prepare and /or review DTS Standard Operating Procedures (SOP) and provide relevant recommendations for improving established processes Possess good oral and written communication skills. Security Clearance: Must have an active TS/SCI clearance on Day 1 Desired: Broad understanding of the Army Modeling & Simulation Community. Excellent writing, briefing, and analytical skills.

Retail Operations Specialist At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Specialist (ROS) who will serve as informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Objectives - Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives. Review and approve all cycle activities. Onboarding - Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs. TA/TR - Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regard to hiring and onboarding process. Assist with requisition and approval process. Client/BDM Teams - Compile and consolidate information flow from client/BDM teams. Priorities - Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team. Qualifications: Associate's Degree or equivalent experience is required; Bachelor's Degree in Business Management or equivalent experience preferred 1-3 years of experience in Route based retail operations 4+ years of applicable work experience 2+ years of supervisor experience preferred Ability to understand complex demands of a decentralized organization and meet challenging time lines Strong functional experience in retail management Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Retail Operations Specialist (ROS) will serve as informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations. Essential Job Duties and Responsibilities Execution Objectives - Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives. Pre Audit Planning - Facilitate client retail visits/audits in assigned region. Routing/Store Routing Maintenance (SRM) - Responsible for oversight of routing execution and SRM process. Perform RCSM responsibilities for regional clients (if applicable). Review and approve all cycle activities. Gatekeeper of ARTS data (surveys, notes, doc locker, etc.). Tracking Post Audit - Consolidate retail audits and provide feedback/follow up for actions needed to Manager Retail Operations (ROM)s and Director Retail Operations (DRO)s. Onboarding - Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs Core Roster - Work with Retail Supervisor team to ensure accuracy. Training/Staffing TA/TR - Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regards to hiring and onboarding process. Assist with requisition and approval process Training - Facilitate and enhance training process for retail operations / direct retail teams (DRT). Work with DRT teams to identify “best in class” training materials and help cascade through Core DRO geographies. Create and maintain a tracking mechanism for cross training RSMs. Communication Client/BDM Teams - Compile and consolidate information flow from client/BDM teams. Priorities - Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team. Field Intelligence - Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback. Supervisory Responsibilities Direct Reports This position does not have supervisory responsibilities for direct reports Indirect Reports May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements Travel and Driving are essential duties and function of this job Travel up to 20% Minimum Qualifications Education Level: (Required) Associate's Degree or equivalent experience (Preferred) Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business Management 1-3 years of experience in Route based retail operations 4+ years of applicable work experience 2+ years of supervisor experience preferred Skills, Knowledge and Abilities Ability to understand complex demands of a decentralized organization and meet challenging time lines. Strong functional experience in retail management. Expert level on iPAD/ARTS functionality. Solid understanding of Excel capabilities (Pivot table, Vlookup, etc.). Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication. Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal. Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others. Microsoft Office Suite Customer/Client specific applications Excellent written communication and verbal communication skills Strong prioritization skills Analytical and research Skills Well-organized, detail-oriented, and able to handle a fast-paced work environment Track record of building and maintaining customer/client relationships Flexible and adaptable, able to change and alter according to changes in projects or business environment Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Apply Supervisory Intelligence Operations Specialist (Director of Counterintelligence) Department of Health and Human Services Office of the Secretary of Health and Human Services Office of National Security Apply Print Share * * * * Save * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary This position is located in the Department of Health and Human Services, Immediate Office of the Secretary, headquartered in Washington, District of Columbia. This position is within the Office of National Security (ONS). This announcement has an applicant limit of 50 and will close on the day that 50 applications have been received, at 11:59 PM. Please read the "How You'll be Evaluated" section for specific details regarding the evaluation process for this job. Summary This position is located in the Department of Health and Human Services, Immediate Office of the Secretary, headquartered in Washington, District of Columbia. This position is within the Office of National Security (ONS). This announcement has an applicant limit of 50 and will close on the day that 50 applications have been received, at 11:59 PM. Please read the "How You'll be Evaluated" section for specific details regarding the evaluation process for this job. Overview Help Open & closing dates 12/04/2025 to 12/10/2025 This job will close when we have received 50 applications which may be sooner than the closing date. Learn more Salary $167,603 to - $195,200 per year Pay scale & grade GS 15 Location FEW vacancies in the following location: Washington, DC Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 0132 Intelligence Supervisory status Yes Security clearance Other Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * Credentialing * Suitability/Fitness * National security Financial disclosure Yes Bargaining unit status No Announcement number HHS-ASA-DE-26-12841217 Control number 851505700 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Duties Help WHAT YOU'LL BE DOING DAY TO DAY As an Supervisory Intelligence Operations Specialist (Director of Counterintelligence) , you will use your knowledge and experience to optimize business results and customer experience by: * Advising the ONS Director and Deputy Director on counterintelligence activities and threats and recommending programmatic changes and initiatives to meet the ONS mission requirements and program priorities. * Leading multiple branches and providing daily supervision for experienced and junior intelligence officers within ONS, to include setting work plans and schedules, prioritizing daily workloads based upon evolving departmental mission requirements, assigning tasks based upon priorities, developing and evaluating subordinate performance plans, scheduling leave and other personnel activities. * Working with HHS OPDIVs and StaffDIVs to ensure the integration of counterintelligence information into policy and operational decisions in support of national security and the protection of HHS employees, programs, facilities and information by preventing penetration, threat neutralization, insider threat mitigation, and information and asset protection. * Representing ONS and the Department in Intelligence Community leadership events, working groups, strategic planning forums, and ad hoc engagements. * Providing counterintelligence briefings and written products to the HHS Secretary, Deputy Secretary, Assistant Deputy Secretary for National Security, and other relevant HHS officials/policymakers on threats relevant to the Department's mission. Requirements Help Conditions of employment * U.S. Citizenship required * Males born after December 31, 1959 must be registered or exempt from Selective Service - ****************** * Suitable for federal employment * Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation. * Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. * All qualification requirements must be met by the closing date. * Financial disclosure statement may be required. * Probationary (or trial) period may be required. * Appointment to the position will be contingent upon a negative applicant drug test result and be subject to random, reasonable suspicion, and post-accident drug testing upon hiring. * Incumbent is required to obtain and maintain a Top Secret/SCI level clearance. Qualifications WHAT WE ARE LOOKING FOR Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing at ALL of the following: * Advising senior national security and intelligence executives on counterintelligence policies, practices, and governing legal frameworks-including Executive Order 12333-to ensure organizational compliance with federal standards. * Managing and mentoring multidisciplinary teams of counterintelligence analysts and defensive counterintelligence professionals, directing intelligence production and risk assessments that supported operations, law-enforcement investigations, and executive decision-making. * Coordinating defensive counterintelligence and security programs-including Insider Threat and Technical Surveillance Countermeasures-while conducting counterintelligence outreach to vulnerable sector organizations and assessing the effectiveness of enterprise counterintelligence plans and activities. * Communicating outcomes of counterintelligence initiatives and performance metrics through clear, timely briefings and executive-level reporting to intelligence, law-enforcement, and national security leadership. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website Education Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: ****************** Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed. Additional information THINGS YOU NEED TO KNOW Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc. Bargaining Unit Position: NO Research position: NO Drug Screening Required: YES Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring. Veterans' Preference - ******************************************************************************** Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see *************************************************************** To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration. Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public. You will be evaluated for this job based on how well you meet the qualifications above. The critical general competencies for this position will be evaluated by subject matter experts. Apply only if you meet the qualification requirements. If you are not selected for this position you may be considered for similar positions at HHS within 240 days. The following competencies (knowledge, skills, abilities and other characteristics) will be evaluated: * Leadership * Oral Communication * Policy Analysis * Technical Competence - Counterintelligence 1. Resume Review Subject matter experts (SMEs) will review your resume to determine if your experience meets the required specialized experience. Applicants passing the resume review will move on to the next phase of the assessment process (Structured Interview). 2. Structured Interviews In this phase, applicants who passed the resume review phase will participate in an SME interview to further assess whether your experience meets the required competencies for the position. You may meet with more than one subject matter expert for a determination to be made. Applicants passing the structured interview will be rated and ranked as described below. 3. Referral Applicants who passed the qualifying structured interviews and ranked among the best qualified will be referred to the Hiring Manager for consideration. To be considered for this position, you must complete all the required steps in the process, including the application, resume submission and structured interview. The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link: ******************************************************** Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes: * Your Resume: Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resumemust clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the application questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. * Other required supporting documents. Other Supporting Documents: (as applicable) * College transcript (if qualifying all or in part based on your education) * Veterans' Preference * Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. * Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package. * CTAP/ICTAP * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential. * Military Spouse * Overseas Military Spouse: You are required to submit a copy of your Military sponsor's PCS orders and a valid marriage certificate or other documentation verifying marriage (such as any official documentation verifying a recognized common law marriage). Additionally, if applicable, a copy of your most recent SF-50. * Certain Military Spouse: You may be eligible to apply non-competitively under three categories of military spouses. For all categories, you are required to submit a valid marriage certificate or other documentation verifying marriage (such as any official documentation verifying a recognized common law marriage). Additional supporting documentation requirements differ for each category. * 1) If you are applying as a spouse of a service member on active duty, you are required to submit a copy of the service member's current orders or a Statement of Service letter. The Statement of Service must be signed by the adjutant, personnel officer, or commander of the service member's unit or higher headquarters, AND the Statement of Service letter must include dates of active duty service. Additionally, if you are a current federal employee, you must submit a copy of your most recent SF-50. * 2) If you are applying as a spouse of a service member who incurred a 100% disability because of the service member's active duty service, you are required to submit a copy of your spouse's DD-214 and a copy of documentation from the Department of Veteran's Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. * 3) If you are applying as a spouse of a service member who was killed while on active duty, you are required to submit a copy of your spouse's DD-1300 documenting the service member was killed while on active duty and a statement certifying that you have not remarried. You are not required to submit official documents at this time; copies are sufficient. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration. * To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. * Click the Submit My Answers button to submit your application package. * It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: ************************************************** Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Your uploaded documents may take several hours to clear the virus scan process. The complete Application Package must be submitted by 11:59 PM (EST) on 12/10/2025. Agency contact information SROC Help Desk Phone ----- Email ******************** Address Immediate Office of the Secretary 200 Independence Avenue, S.W. Washington, DC 20201 US Next steps When the Department of Health and Human Services (HHS) completes its selections, the remaining list of qualified candidates may be shared with other federal agencies. You will have an opportunity to opt in if you would like your name, application material, and assessment results shared for consideration of employment with additional agencies. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements. Once the application is received you will receive an acknowledgement email that your submission was successful. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks). You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.). HHS has a Critical Preparedness and Response Mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. HHS' 24/7 Secretary's Operations Center (SOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as HHS responds to emergencies worldwide. Every HHS employee has a role in supporting public health emergency management, whether through voluntary temporary assignments to emergency responses or sustaining other HHS programs and activities while colleagues respond. In addition to their everyday work, HHS offers employees the opportunity to contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes: * Your Resume: Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resumemust clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the application questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. * Other required supporting documents. Other Supporting Documents: (as applicable) * College transcript (if qualifying all or in part based on your education) * Veterans' Preference * Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. * Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package. * CTAP/ICTAP * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential. * Military Spouse * Overseas Military Spouse: You are required to submit a copy of your Military sponsor's PCS orders and a valid marriage certificate or other documentation verifying marriage (such as any official documentation verifying a recognized common law marriage). Additionally, if applicable, a copy of your most recent SF-50. * Certain Military Spouse: You may be eligible to apply non-competitively under three categories of military spouses. For all categories, you are required to submit a valid marriage certificate or other documentation verifying marriage (such as any official documentation verifying a recognized common law marriage). Additional supporting documentation requirements differ for each category. * 1) If you are applying as a spouse of a service member on active duty, you are required to submit a copy of the service member's current orders or a Statement of Service letter. The Statement of Service must be signed by the adjutant, personnel officer, or commander of the service member's unit or higher headquarters, AND the Statement of Service letter must include dates of active duty service. Additionally, if you are a current federal employee, you must submit a copy of your most recent SF-50. * 2) If you are applying as a spouse of a service member who incurred a 100% disability because of the service member's active duty service, you are required to submit a copy of your spouse's DD-214 and a copy of documentation from the Department of Veteran's Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. * 3) If you are applying as a spouse of a service member who was killed while on active duty, you are required to submit a copy of your spouse's DD-1300 documenting the service member was killed while on active duty and a statement certifying that you have not remarried. You are not required to submit official documents at this time; copies are sufficient. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

***Please submit Resume and Cover Letter when applying*** The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world. The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe. CAL is located in Washington, D.C. For this position, the employee will need to spend at least two business days per week at the CAL office. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories. The Customer Relations Specialist, BEST Assessments, position supports all operations related to the customer support, as well as business development of Adult English Language Assessments that are owned and sold by the Center for Applied Linguistics (CAL). These assessments, BEST Literacy and BEST Plus, are used by adult English as a Second Language (ESL) programs, community colleges, and/or other organizations providing English education services to immigrant populations. This position is responsible for the supervision of one part-time Customer Support Assistant and reports to the Senior Director of Language Assessment and Instructional Research (LAIR) unit. This position works collaboratively with other functional departments at CAL, including fulfillment, communications, and test development. The incoming candidate will need to spend at least two business days per week at the CAL office in Washington, DC. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide daily telephone and email support, including technical support, for BEST Plus and BEST Literacy test administrators and programs. Collect, compile and analyze customer data. Implement and manage customer support process for test users. Log customer questions and needs, and compile FAQ sheets. Create escalation schedule for all operations and customer issues and serve as the point of escalation and back up for customer support line. Manage the sale and distribution process for CAL's adult English language assessments, including following up on outstanding payments. Create, document, and implement processes and workflows to improve team efficiency. Support registration and enrollment for the online workshops and training courses for users of BEST assessment products. Coordinate across functional departments at CAL, including operations, finance, communications, and test development to ensure customer requests fulfillment. With the support of the Senior Director of LAIR, develop a strategy for BEST Products sales growth. With the support of the Senior Director of LAIR, develop and execute prospective client outreach. Represent BEST products during meetings with current and prospective clients. Promote BEST assessments at professional conferences. Supervise and mentor one Customer Support Assistant. Complete other assignments at the direction of the Senior Director of LAIR. Qualifications EDUCATION AND EXPERIENCE Required High School Diploma or equivalent Some college experience 3+ years of relevant experience Preferred Bachelor's degree (BA / BS) Experience providing customer service Experience with or knowledge about adult ESL education in the U.S. Experience with sales and marketing of educational products Any equivalent combination of education and experience determined to be acceptable. KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal, editing, oral and written communication skills in English. Proficient in the use of Word, PowerPoint, and Excel. Ability to work flexibly and cooperatively in a fast-paced team environment. Acute attention to detail and ability to consistently meet deadlines. Ability to work independently as well as part of a team. Additional Information COMPENSATION: Starting at $59,500 annually based on years of experience and skills. This position is benefits eligible. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for more than 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice. ADDITIONAL INFORMATION This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together Job Description Optimal efficiency is achieved and turnaround time of each product is adhered to so as to process within the service delivery standards. • Ensure that the Department objectives are achieved. • NIL unauthorized breaches in Policy/regulatory requirement ad SOP's. Satisfactory rating in all audits Self- Assessment • Complies with Federal, State and local legal requirements by following procedures; enforcing adherence to requirements; review and assist in updating policies and procedures • Execute call back functionality on eligible transactions • Review and disburse monthly (or ad hoc) bank statements to clients • Perform Signature verification on documents including, but not limited to Loan documentation, Electronic Funds transfer requests, checks or any other documentation requiring independent verification • Vault and/or key custodian or another custodian as assigned/delegated Additional Information Minimum 4 years' experience in Trade Finance & Operations • Banking sector experience is required (global or regional banks preferred) • Products experience: o Global Markets - CDs, Time deposits, Investment securities, interest Rate Swaps o CIB - Commercial real estate, syndicated, bilateral, and revolving credit facilities o Depository Services - ACH and check clearing through Fed o Standby Letter of Credit o Import & Export Letter of Credit

Job Details DC Office - Washington, DC Full Time $52000.00 - $52000.00 Salary/year Nonprofit - Social ServicesDescription Do you have a passion for connecting with people, building partnerships, and creating opportunities for youth to discover their confidence and potential? We're looking for a Community Engagement Specialist to help bring the Girl Scout experience to more youth and families across our region-especially in communities that have been historically underrepresented. In this dynamic role, you'll design and lead innovative strategies that make Girl Scouting accessible, inclusive, and exciting for every girl. You'll work closely with schools, caregivers, community partners, and volunteers to ensure that all girls-no matter where they live or what their background-can experience the joy and leadership growth that Girl Scouting inspires. What You'll Do As a key member of our Strategic Initiatives team, you'll: Expand access and opportunity by introducing flexible and creative troop models-like staff-led or community-based troops-that meet families where they are. Use data and insights to inform strategies that strengthen membership growth and retention. Collaborate across departments to align outreach and engagement with the Council's broader goals. Build meaningful relationships with schools, community-based organizations, and local leaders to deepen community ties and increase visibility for Girl Scouting. Create welcoming spaces where youth, families, and volunteers feel seen, supported, and excited to participate. Lead community events that celebrate local partnerships, encourage new memberships, and foster belonging. Support volunteers with onboarding, training, and resources to help them thrive in their roles. Track impact and outcomes by maintaining accurate records and reporting results that help shape future initiatives. Who You Are You're a connector and a collaborator. You thrive on building relationships, working across teams, and bringing people together around a shared purpose. You believe in equity and inclusion, and you understand that meaningful community engagement begins with listening and partnership. You're energized by variety-one day you might be leading a troop meeting, the next, planning an event with a community partner or analyzing data to guide your next move. What You Bring Experience working with elementary school-aged youth and a passion for helping them grow. A relationship-oriented mindset with strong empathy and accountability. Comfort working in cross-functional teams and adapting to changing priorities. Excellent communication skills-both written and verbal-with the ability to facilitate conversations, trainings, and presentations. Proficiency with Microsoft Office Suite and CRM tools (Salesforce experience is a plus). A valid driver's license and reliable transportation for daily local travel (some evening and weekend work required). Preferred Qualifications Familiarity with the Girl Scout program or a similar youth-serving organization. Bilingual skills in Spanish are highly valued and may be given preference. Experience working in or familiarity with Prince George's County, MD. Some of Our Benefits 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually. A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look. Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link. The starting salary for this position is $52,000. Candidates who are fluent in a key language (i.e., Spanish) may be eligible for a $2,000 pay differential added to the starting salary. About Us At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.

The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction. Assist with the implementation of customer success solutions. Collaborate with the customer success team to address customer inquiries and issues. Stay updated on the latest customer success technologies and trends. Provide support to customers using quantum technologies. Assist with the implementation of quantum-related customer success solutions and address quantum-related inquiries and issues.

Requirements What You Bring to The Role Bachelor's degree required in Accounting, Finance, Business or related field Minimum of six years of experience in bookkeeping High proficiency in accounting software (e.g., QuickBooks), MSExcel, and financial reporting Strong attention to detail to ensure accuracy in financial records and administrative tasks Excellent time management skills Clear written and verbal communication skills to interact with clients, suppliers, and team members Good problem-solving skills to address financial discrepancies and administrative challenges Efficient data entry skills to maintain precise records Maintaining confidentiality and handling sensitive financial and personnel information with discretion is required Adaptable and capable of managing both structured financial tasks and ad hoc administrative duties Strong collaboration skills to work with other departments as needed Ability to work independently and complete tasks with minimal supervision Analytical thinking is needed to interpret financial data, resolve discrepancies, and provide meaningful insights Important: This is an on-site role at our Washington, DC location Our Ideal Candidate Will Also Possess Exceptional attention to detail and organizational skills Exceptional ability to handle sensitive and confidential information with discretion What We Offer Kicaso Capital's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team. Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization. Equal Employment Opportunity Kicaso Capital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: SBMG is built around a simple philosophy: HEALTHY. What does that mean? Simply, it is a group of talented individuals, specifically selected who not only have a passion for what they do, but are well rounded in their professional and personal pursuits. If this sounds like you then apply! _________________________________________________________________________ SBMG Core Values: Diligence: Also known as resilience, work ethic, commitment, drive, passion, sense of urgency, effort, or resourcefulness. This strategy aims to keep your end of commitments by any means required and keep your word. Customer service, a desire to deliver a high-quality product, and customer experience in the face of challenges should all go hand in hand with diligence. Teamwork or Partnership: The state of working together to accomplish the goal. Being supportive of others creates trust and understanding of each other to work more effectively and better. The determination to shape a better future for self and others. Integrity: Having strong values, morals, or principles and following them consistently, and acting with honesty, honor, and truthfulness. Quality: Pride in providing high-value products and services that SBMG stands behind, which ensures customer satisfaction, profitability, and the future of our employees and our growth. Passion: We take pride in delivering excellent service because we have faith in what we do. Our drive and energy are contagious, inspiring those around us. We push ourselves outside our comfort zones as we take on our issues with inventiveness and positivity. Passion is a testimony of our engagement and dedication in what we are doing. We are service-minded and committed. Personal Growth: The act of developing as an individual, in several areas including mental, physical, professional, and emotional health. Perks: Health Insurance (Medical, Dental, Vision, Life Insurance) Three Weeks upfront of Paid Time Off Upward Mobility Opportunities 401k benefit Monthly Commissions Requirements Area of Responsibilities: The responsibilities of a Live AV professional include working with clients to create project proposals with accurate quotes and installing video and computer equipment. In this career, you also provide lighting setup, troubleshoot issues, and repair equipment, ensuring that you provide a quality service that meets all customer expectations. You oversee AV project delivery, operate AV equipment as needed, and ensure on-time completion. You are also responsible for coordinating resources and the budget. You prepare room audits to verify that equipment runs at the optimum level and provide operation reports and project updates as requested. Other duties include completing software upgrades, developing methods to improve provided services or products, assisting with employee recruitment and training, answering client questions, and managing their expectations. Qualifications and Skills: Meticulous attention to detail Hospitality Ability to perform well under pressure Good knowledge of all basic AV equipment, including; lighting, sound, and projection Basic computer knowledge Ability to accept changing work demands Professional conduct and appearance Ability to adjust work schedule as needed Ability to lift 50lbs Enthusiasm, energy, and a "Can do" attitude Teamwork Coordination Organization Planning Time Management Requirements ESSENTIAL DUTIES & RESPONSIBILITIES • Represent SBMG in a high level professional manner • Treat all guests, clients, employees and staff with kindness and respect at all times. • Perform all duties as an SBMG AVT. • Support the property and all existing properties as necessary. • Support the client and all existing clients as necessary. • Support sales at the property and area. • Proactively ensure high quality service delivery while striving for continuous improvement. • Set/Operate/Strike of all Audio, Video, Lighting and any services SBMG offers. • Use time wisely to learn and train on correct equipment operation. • Teach others the correct SBMG processes when necessary. • Take part in pre-conference meetings with clients prior to events when necessary. • Participate in all property EO meetings as necessary. • Create event estimates for clients, including correct pricing on products/services • Be the on-site contact for property for all events on the premises when necessary. • Responsible for following protocols for AV products and services. • Responsible for completing assigned AV event setup and teardown for events. • Responsible for ensuring property inventories ship and return to correct locations. • Plan and implement event set ups, operations and strikes of audio, video, lighting, and other meeting and event hardware for all types of events when necessary. • Record event inventory usages with event software. • Provide professional and courteous technical support to all customers. • Provide solutions for presentation needs occasionally under high-pressure circumstances. • Provide immediate response to requests for assistance to events in progress. • Provide setup, calibration and technical support for display devices, mounting systems. projectors and video walls. • Provide setup and operation of audio systems including music programing and speech reinforcement. • Secure signed work orders and approval on any added equipment. • Manage property storerooms by organizing and tracking inventory counts. • Deliver the expected SBMG level of service. • All other duties as assigned.

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University Department: Development Operations Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Hybrid 01 (On Campus 3-4 Days/Week) Union: Excluded : Summary: WAMU 88.5 is a public media station owned and operated by American University. WAMU is the source for local, regional and NPR news and original programs in Washington DC. Since 1961, WAMU has been amplifying voices and sharing stories from the many neighborhoods and communities in the District of Columbia, Maryland and Virginia. The Development Operations Specialist is responsible for the accurate and timely processing of WAMU donor transaction information in WAMU's customer relationship management system (CRM). The Development Operations Specialist organizes and prepares gift transaction information (received via caging vendor, bank file upload, call center file, or mail) for data entry into the donor database. This position works with other staff members collecting required for accurate financial data entry and the processing of gift receipts and acknowledgement letters. This position responds to donor inquiries. This position communicates with Business Administration department staff on the status of gift processing and any adjustments. Essential Functions: 1.) Financial Data Entry and Gift Processing * Coordinate gift and data entry into CRM (ROI) from eCRM web donations (Engaging Networks) and vendors such as caging vendor (Moore), and call center vendor (ACD) for call-in donations. * Monitor data entry accuracy and organization of records including elimination of duplicates, resolution of exception batches, and application of soft-credits and payments. * Provide regular data entry reports for processed gift batches, updated constituent records and data hygiene procedures. * Confirm donations, organize, and prepare workplace giving and matching gifts for manual entry or upload into WAMU's CRM. * Review and process web gifts daily. File electronic records for all gift batches. * Maintain a secure environment for storing financial documents and strict confidentiality of donor information. * Provide data to other Gift Processing staff or Business Administration staff upon request. * Process gift entry based on bank deposit reports for checks received in-house in coordination with the Business Administration staff. * Collaborates with WAMU Finance gifts are reconciled with the University's GL accounts and entered correctly into WAMU's CRM. 2.) Donor Data Corrections and Updates * Update donor biographical information as received from Audience Engagement staff, White Mail, and other sources. * Resolve web donation issues, manage records, collect missing data and process returned mail. 3.) Donor Inquiry * Respond to donor inquiries including but not limited to gifts, programs, events, receipts. * Record communication activities and inquiries in individual donor files. 4.) Other duties as Assigned Competencies: * Serving Customers. * Prioritizing and Organizing. * Acquiring and Analyzing Information. * Supporting Coworkers. * Making Accurate Judgments and Decisions. Position Type/Expected Hours of Work: * Full-time. * 35 hours per week. * Flexibility is required to work extended days including weekends during fund-raising campaigns and other busy periods. Salary Range: * $25 - $29 per hour. Required Education and Experience: * High school diploma or equivalent. * 1-3 years of relevant experience and knowledge of working with a relational database. Preferred Education and Experience: * Bachelor's degree or equivalent. * 2-4 years of relevant experience. Additional Eligibility Qualifications: * Experience with data entry. * Experience with databases. * Strong knowledge of Microsoft Excel. * Responding to customer requests. * Ability to identify and articulate software problems and communicate to the appropriate staff. * Ability to work as a team member of the Development Operations. * Willingness to provide quality service for the efforts of WAMU fundraising staff. Other Duties: * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options. Other Details * Hiring offers for this position are contingent on successful completion of a background check. * Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. * Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * American University is an E-Verify employer. Current American University Employees American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings. Contact Us For more information or assistance with the American University careers site, email ************************. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay. Pay $20.00 hourly (USD)

JOB TITLE: Operations Specialist JOB TYPE: Full-Time, At-Will, Salaried (Essential Position) REPORTS TO: Chief of Shelter Operations The Community Partnership's (TCP) Operations Specialist is tasked with providing a wide range of supportive services to providers and contract vendors within the District of Columbia's Continuum of Care (COC). The Operations Specialist is responsible for conducting daily visits of program sites owned or leased by the District of Columbia government, where services are being provided to families and individuals experiencing homelessness. The Operations Specialist will provide oversight of the supportive services provided by TCP's contracted vendors for each program site under our management contract with the District Government. The Operations Specialist will work closely with members of TCP's Support Operations Team. SALARY: $65,000 - $75,000 ESSENTIAL POSITION FUNCTIONS INCLUDE THE FOLLOWING: Observe all physical space at each assigned site to ensure a safe, clean, and functional environment. Respond to urgent maintenance calls and dispatch the appropriate contractor. Ensure proper security measures are in place at each assigned site by assessing building security systems, the security personnel, and promoting steps on improving safety within the building. Manage equipment and supply needs including; furniture, kitchen appliances, office equipment/supplies, two-way radios, and key fobs (where applicable). Oversee and manage the cleaning of the facilities and landscaping by outside contractors. Detect and report the need for major maintenance repairs. Ensure pest control services are being provided by checking the service logbook Assess the cleanliness of the interior spaces of the building such as hallways, stairwells, dorms restrooms, cafeteria/kitchen, and all other common spaces. Assess the cleanliness of the exterior spaces of the building such as the parking lot, sidewalks, courtyards, smoking areas, and outside fixtures. Ensure the interior and exterior facility structural components are safe and in good condition. Act as liaison between program service provider and TCP contracted vendors. Maintain daily site checklists. Ensure safety standards are followed throughout the facility. Other duties assigned as deemed appropriate. MANDATORY REQUIRMENTS EDUCATION AND EXPERIENCE Must have at a minimum a Bachelor's degree in Facilities Management, Facilities Engineering, Business Management and/or related qualifications and experience such as project management, business management or construction management. He/ she must demonstrate working knowledge of principles and practices of project management OR minimum of 5 years' working experience in a similar role. Extremely organized with effective communication skills. Detail-orientated with an aptitude for problem-solving. REQUIRED SKILLS AND ABILITIES: Advanced computer literacy and expertise with software used in a typical office environment, e.g., Microsoft suite of office products, Excel, Outlook, Word, and PowerPoint to create and maintain reports and logs Excellent communication skills, to include ability to communicate clearly in writing and verbally to a wide range of audiences (customers, co-workers, managers, the public, stakeholders, etc.) face-to-face, virtually, or via telephone or other communication devices to elicit information Ability to operate basic office equipment Outstanding organizational skills and ability to effectively prioritize and multi-task Must have great listening skills and the ability to work with well with people at various levels inside and outside of TCP Working knowledge of occupational hazards and workplace safety precautions Exhibit a high level of confidentiality along with superior customer service skills Must be able to gather and analyze information quickly and skillfully Experience in budget development and management Familiar with maintenance systems, including preventive management and supplies management Ability to work independently and function well as part of a team WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The employee will have direct contact with other employees and the public Must be able to perform work in a variety of weather conditions Physical ability to bend, stoop, climb three flights of stairs and reach overhead Ability to travel on a frequent basis (scheduled or unscheduled) to and from facilities located throughout the District of Columbia Ability to exhibit manual dexterity to dial a telephone, operate a computer keyboard and handle paper documents Ability to enter data and/or information into a computer Ability to understand written and/or oral instructions Ability to read a computer screen and printed materials with or without vision aids Physical ability to bend, stoop, climb stairs and reach overhead Prolonged periods of sitting at a desk and working on a computer APPLICATION PROCESS Apply for this position through the TCP career center Recruitment (adp.com) Your response to this job announcement may be considered for other similar available positions within The Community Partnership. Bilingual candidates are encouraged to apply. No phone calls. TCP has a mandatory COVID19 Vaccination (and booster) Policy. On your first day on site, you will be required to produce a COVID19 Record of Vaccination or other documentation to prove to TCP that you have been fully vaccinated from the coronavirus. Further, TCP contractors must also follow all health and safety protocols established by TCP to help maintain a safe workplace and healthy environment. The Community Partnership for the Prevention of Homelessness is an equal opportunity employer, committed to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention, or other personnel actions affecting contractors, employees or applicants for employment. Personnel or selection decisions shall be based on merit and the ability to perform the essential functions of the work, with or without reasonable accommodation. If you have any questions about our company policies or your rights as an applicant or require a reasonable accommodation, please contact our Office of the General Counsel at ************ (ext. 307).