Service specialist jobs in Ellicott City, MD

A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements. The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate). Position Details Job Type: Direct Hire Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday Onsite Address: Arlington, VA Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates) Interview Process First virtual interview with HR Second virtual interview with the hiring manager Final in-person, panel-style interview Assessment Focus: Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video. Role Overview Top Technical Skills: Adobe Creative Cloud / video editing software (e.g., Premiere Pro) Figma Canva Team Structure: Reports to the Director of Marketing/Art, with one other junior designer on the team. Day-to-Day Responsibilities Collaborate with the design team to create digital and print assets for campaigns and events. Develop infographics, charts, and interactive visuals for web, social media, and video. Support UX efforts by wireframing landing pages, emails, and web content to improve engagement. Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals. Assist with marketing collateral and provide coverage in the Art Director's absence. Duties and Responsibilities Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance. Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print. Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets. Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey. Support brand-related projects including static social graphics, ads, and marketing collateral. Assist with project coordination and reviews when the Art Director is unavailable. Qualifications 2+ years of experience in UX/UI design Knowledge of accessibility standards, including 508 compliance Technical proficiency in: After Effects, Premiere Pro, or other video editing tools Adobe Creative Cloud (InDesign, Illustrator, Photoshop) Figma, XD, HTML, CSS (JavaScript a plus) CMS platforms such as Optimizely Canva and Power BI Strong grasp of design principles, typography, color theory, and layout design Excellent communication and interpersonal skills Experience working within corporate brand standards to create data visualizations, charts, and infographics Portfolio Requirement Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations. REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

We seek an Operations Specialist to support the Pilot Bioproduction Facility (PBF) at the Walter Reed Army Institute of Research (WRAIR) in Silver Spring, Maryland. The Operations Specialist will support manufacturing in the following areas Upstream, Downtime, Purification, and Fill Finish. PBF is a one-of-a-kind cGMP-compliant pharmaceutical manufacturing facility engaging in next-generation development for cutting-edge companies and government agencies. The professionals at PBF are engaging in trailblazing endeavors every day. Most exciting, the end products vary, so every year brings multiple opportunities for professional enrichment in original projects. CAMRIS International, LLC, is a dynamic medical research and development firm that achieves innovative solutions to health and development challenges through high-quality, cost-effective programs and research management services. We combine our proven systems with today's most effective, evidence-based best practices. Our core practice areas include vaccine research, development, and production; microbiology and infectious disease research; biodefense; clinical research; global health security; and HIV/AIDS programs. Our employees enjoy a collegial environment where individual contributions matter at all levels. At CAMRIS, you will notably improve the lives of people at home and abroad. Responsibilities Upstream: Prepare cell culture for virus inoculation and prepare viral seeds. Provide input on cell culture, bioproduction and purification of mammalian cell-based products. Experience and knowledge of cGMP, specifically bioproduction of viral vaccines. Execute and participate in cGMP viral growth, virus vaccine purification for cGMP vaccine bioproduction. Aseptic gowning, aseptic processing, aseptic final filtration and working in a cleanroom environment. Cell culture experience (adherent cells a plus), washing and counting cells, repeated trypsin manipulations. Maintain virus vaccine bioproduction inventory, order equipment and reagents. Downstream: The downstream part of a bioprocess refers to the part where the cell mass from the upstream are processed to meet purity and quality requirements. Execute cell expansion of seeds and viral seeds as required. Manage and maintain manufacturing-owned controlled temperature units (CTUs) and incubators per site policies and procedures. Perform bioreactor setup, operation, maintenance, and cleaning per site policies and procedures. Prepare harvest equipment per SOP and batch record instructions per site policies and procedures. Execute cell lysis through chemical or physical (e.g., microfluidizer) cell disruption. Perform recovery mid-stream unit operations, including but not limited to depth filtration, centrifugation, and tangential flow filtration as required and per site policies and procedures. Pour resin, pack columns, verify HETP and Asymmetry, and equilibrate columns. Develop purification batch records and AKTA UNICORN methods as required. Analyze UNICORN and other downstream result files, attach per GDP to records, summarize data, and incorporate analysis into run reports as required. Sanitize, empty, and store columns per site policies and procedures. *Please see the full job listing for additional responsibilities. Qualifications Must have proficiency with various types of office software: Outlook, Word, Excel, MS Project; LIMS experience and experience with equipment monitoring systems are a plus. Must have the ability to follow directions, written policies, and procedures for work responsibilities. Licensed vaccinations might be required to work with certain viral agents. Must have good people and communication skills (written and verbal). Performs other duties as required. A bachelor's degree in a science field (preferably chemistry, biochemistry, microbiology, or engineering) and four+ years of industry experience performing cGMP production, downstream, purification, fill finish, and upstream in a clean room environment. Professional knowledge and experience requirements related to viral product safety for product release and downstream purification (chromatography) are a plus. Experience with aseptic gowning, aseptic processing, aseptic final filtration, and working in a cleanroom environment. Experience with bioproduction equipment: centrifuges, tangential flow filters, spectrophotometer, biosafety cabinets, sonicator, autoclave, roller bottles, a plus. cGMP experience for large-scale viral production of biological products is a plus. Working knowledge of disposable manufacturing methodologies, such as the use of sterile bags with tubing and tubing welders, is a definite plus. Hepatitis B immunity is required; vaccination will be provided if needed. Must be able to work independently following a brief period of specific technical training. Must have familiarity with related fields, such as general microbiology, physical chemistry, and biochemistry. Must have some knowledge of the operation of automated/manual filling machines, Restricted Access Barrier System (RABS), and labeling machines. Experience in filling parenteral products under GMP conditions. Must have eligibility to work in the United States and have lived in the United States for three of the past five years if a non-US citizen. Physical Requirements: The physical requirements described here are representative of those that must be met by a candidate to perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions. Occasionally required to perform sedentary work that primarily involves sitting/standing. Constantly required to perform light work that includes moving objects up to 20 pounds. Occasionally required to perform medium work that includes moving objects up to 50 pounds, heavy work that includes moving objects up to 100 pounds, and very heavy work that includes moving objects over 100 pounds. Occasionally required to push or pull less than 25 pounds, push or pull 25 - 45 pounds, and push or pull more than 45 pounds. Occasionally required to reach above shoulder level, use both hands, and stand or walk for more than 25 minutes. Occasionally required to bend, reach, or twist repeatedly, kneel, squat, or stoop, and crawl or climb. Constantly required to have clear vision (near and/or far), depth perception, peripheral vision, and/or visual acuity. Occasionally required to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, and move self in different positions to accomplish tasks in various environments including tight and confined spaces. Constantly required to move about to accomplish tasks or move from one worksite to another. Occasionally required to communicate with others to exchange information. Occasionally required to operate machinery and/or power tools, and operate motor vehicles or heavy equipment. Constantly required to assess the accuracy, neatness and thoroughness of the work assigned. Occasionally required to work in outdoor elements such as precipitation and wind, noisy environments, and hazardous conditions. Occasionally required to work in poor ventilation, small and/or enclosed spaces, and no adverse environmental conditions expected. Constantly required to wear PPE including but not limited to gloves, face shields/goggles, safety glasses, and safety shoes. Occasionally required to use a lab coat and ear plugs/muffs. Constantly required to wear a clean room uniform. Occasionally required to use a disposable dust/surgical mask, and respirators, such as a disposable respirator mask (N-95), half-face/full-face style, PAPR, SCUBA. Constantly required to come in contact with chemicals, such as aerosols, biological inhalants, plastics, inorganic dust, and powders, etc. Please submit your resume online at *************** CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law. CAMRIS offers a comprehensive benefits package, including medical, dental, and vision insurance for individuals and families, FSAs, HSA, life and AD&D insurance, short- and long-term disability, legal services, voluntary hospital indemnity, critical illness and accident insurances, EAP, pet insurance, 401(k) with employer match and Roth option, tuition and professional reimbursement, public transportation support in the DMV area, a referral bonus program, vacation with tenure-based increases, PTO, 11 paid holidays, paid bonding leave, and paid supplemental short-term disability. Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully-complete any required background check questionnaire during initial onboarding.

This is not a typical office role-and this is not a typical facility. This is the first point of contact for clients and a key contact for vendors and staff for a premier 24/7/365 Facility in Baltimore County. The office team is the heartbeat of the organization, serving as the single point of contact for clients from the first phone call through arrival and follow-up. As they continue to grow, we're adding a full-time Communications & Operations Specialist to take ownership of client communications and day-to-day office operations. The Role You'll serve as the primary connector between clients, trainers, vendors, and leadership. This role blends communication, coordination, light sales education, and operational ownership. You'll be trusted to run the client-facing side of the business-keeping information flowing smoothly, clients informed and confident, and the team aligned. This is a salaried, onsite position in a fast-moving environment. What You'll Do Act as the main point of contact for clients from first inquiry through training completion Communicate client needs and notes clearly to training and care staff Relay updates, progress notes, and expectations back to clients Handle ordering and coordination of facility supplies and vendors Support email communications, announcements, and occasional marketing efforts Keep the office organized, responsive, and professional Build trust with clients through empathy, clarity, and consistency What Success Looks Like Clients feel informed, heard, and confident at every step Trainers and staff receive clear, timely communication Office operations run smoothly with minimal hand-holding You fully own the communications and office function You become a trusted presence clients and staff rely on

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at Title: DC Operations Lead Location: Rockville, MD (Onsite) Duration: Fulltime Responsibilities: This is a 100% hands-on technical role (not just lead). Exposure and working experience on AWS and Azure Preferred. Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations. Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems. Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc. Ensure adherence to operational standards and best practices. Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations. Lead, mentor, and manage a team of data center operation engineers offshore. Provide guidance and support for professional development and performance improvement. Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis and implement preventive measures to avoid recurrence of issues. Develop and maintain incident management processes and procedures. Plan and oversee scheduled maintenance and upgrades of data center infrastructure. Ensure that all hardware and software components are up-to-date and functioning optimally. Coordinate with vendors and service providers for maintenance and support activities. Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning. Conduct capacity planning to support future growth and demand. Implement optimization strategies to enhance performance and reduce operational costs. Ensure data center infrastructure adheres to security policies, standards, and best practices. Implement and maintain security controls to protect data and systems. Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA). Develop and implement disaster recovery and business continuity plans for data center operations. Ensure regular testing and validation of disaster recovery procedures. Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions. Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs. Collaborate with vendors and service providers to evaluate and integrate new technologies and services. Communicate effectively with stakeholders, providing regular updates on data center operations and performance. IT Environment Monitoring 24x7 ITSM queue-based monitoring. Triage and first-level troubleshooting based on alert severity. Incident resolution using Standard Operating Procedures. Vendor Coordination Coordinate with vendors for infrastructure on public/private Cloud. Provide vendor contact details and escalation matrix. Citrix Architecture and Optimization Maintain Citrix architecture and seek continuous optimization. Participate in architecture design and planning with the steering committee. Recommend system and end-user performance improvements. Implement approved performance improvements. Citrix Environment Support Support Citrix environment and integrate with Client-specific technologies. Order, install, update, and maintain Citrix servers and tools. Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances. Manage NetScaler infrastructure and upgrades. IT Service Continuity and Disaster Recovery (DR) Services Strategy and Policy Definition Coordination and Execution Data Management Testing and Reporting DR Activation and Coordination Review and Enhancement Onsite and Remote Support Onsite server support, IMAC services, and remote software installation. Decommissioning, proactive evaluation, and datacenter assessment. Windows Server Management & Projects Administer and monitor Windows servers, including health checks and problem management. Manage local users, groups, shares, and server disk/storage. Handle event logs, vendor coordination, and performance issues. Install and manage IIS, apply security patches, and troubleshoot clusters. Oversee DNS, SCOM, certificate management, migrations, and server deployments. Linux Server Administration and Projects User Administration - Manage user accounts, environments, and home directories. OS Package Administration - Add/remove OS packages and troubleshoot issues. Storage Management - Create/manage file systems, logical volumes, and clean up disk space. NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers. Network and Security - Configure/manage NTP, DNS, and implement security standards. OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security. High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance. Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers. DC Power Tools Tool Stack -Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. - Management and Support Logic Monitor Administration Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring. Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft. Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules. Storage Backup & Data Management Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs. Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs. Review and approve storage and backup solutions and procedures. Procure and manage data storage infrastructure (SAN, NAS, tape, optical). Provide and manage backup and archival consumables for Client facilities. Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches. Notify Client of any data losses or risks. Perform data and file backups/restores per procedures and SLRs. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus. Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role. Extensive experience in data center operations, with a proven track record of managing large-scale data center environments. Preferred Qualifications/ Skills Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable. Experience with ITIL or other IT service management frameworks. Familiarity with cloud computing and hybrid data center environments. Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner. Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals. Best Regards, Manohar Swamy DTAI Hiring Team, Genpact E: ************************** Connect on LinkedIn: Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit *************** Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..

Title: Quality Control Analyst - Mortgage / Underwriting Seeking a Quality Control professional with 3+ years of experience and strong mortgage underwriting and credit risk expertise. This role blends business-side underwriting knowledge with technical and documentation skills, supporting Quality Control teams through process documentation, SharePoint management, and cross-functional collaboration. Key Responsibilities: Create and maintain Quality Control documentation (procedures, job aids, tools) Manage and organize SharePoint sites for QC teams Analyze data and business processes to resolve issues of varying complexity Coordinate and facilitate knowledge-sharing sessions with SMEs and stakeholders Capture meeting notes, action items, and ensure follow-through Required Qualifications: 3+ years of experience in mortgage underwriting, QC, or credit risk Strong understanding of mortgage systems, data, and end-to-end processes Hands-on experience with SharePoint and documentation management Excellent written and verbal communication skills Strong analytical, problem-solving, and critical-thinking abilities Ability to work independently, manage multiple priorities, and meet deadlines Experience with process mapping and continuous improvement preferred We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.

One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Immediate need for a talented Cell Processing Specialist. This is a 06+months contract opportunity with long-term potential and is located in Frederick, Maryland(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-95009 Pay Range: $30 - $33/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: For the first 6-8 weeks, all new hires must work Monday-Friday, 07:30-16:00 to complete New Hire Orientation + Technical Manufacturing Training. After training, you will transition into one of the following 4/10 shifts based on department needs: Day Shift: 6:00 AM - 4:30 PM (Sun-Wed or Wed-Sat) Swing Shift: 3:00 PM - 1:30 AM (Sun-Wed or Wed-Sat) Work in a brand-new facility dedicated to commercial cell therapy production Be part of a mission-driven organization transforming cancer treatment Gain hands-on experience with automated cell processing and expansion technologies Collaborative environment with QA, QC, Materials Management, and technical experts Competitive schedules with 4/10 shifts and long-term potential Execute and verify GMP manufacturing steps according to batch records and SOPs Operate and maintain automated cell processing, expansion, and filling systems in Grade B/C cleanrooms Complete required training to maintain ongoing cGMP readiness Perform troubleshooting on equipment and process deviations, escalating issues promptly Assist with investigations, deviations, and change controls to maintain regulatory compliance Author, revise, and review SOPs to ensure accuracy and operational clarity Maintain aseptic technique and full gowning requirements for classified spaces Identify process improvement opportunities to enhance safety, compliance, and efficiency Wear a respirator when required during specific cleaning procedures Key Requirements and Technology Experience: Bachelor's Degree in Life Sciences Associate's Degree in Life Sciences + 1+ year biotech experience High School Diploma/GED + 2+ years cGMP manufacturing experience Hands-on experience with cell therapy, cell culture, CAR-T, or biologics manufacturing Experience operating automated cell processing systems Previous work in cleanroom-classified environments Strong attention to detail and documentation accuracy Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred) Work Type: Onsite, Government Site Schedule: 24/7 Operations (Standard 40-hour workweek; no telework) Contract: 6-month assignment with extension potential Role Summary The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer. Key Responsibilities Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time. Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs. Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status. Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T. Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports. Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement. Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository. Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel. Maintain POC and site information for remote locations; create and update SOPs related to IMC processes. Generate and distribute daily and weekly operational reports. Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures. Required Technical Skills Experience monitoring and managing enterprise systems and networks using advanced tools and technologies. Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis). Proficiency with event and alert response workflows in an enterprise operations environment. Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors). Strong incident management communication skills, including drafting notifications and operational summaries. Ability to initiate and support Critical Incident and Incident Response Bridge processes. Hands-on technical support capability for data center environments. Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance. Preferred / Nice-to-Have Skills Familiarity with ServiceNow Familiarity with BMC Remedy Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience). Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale. Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S. Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins). About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a client-focused and consultative professional to join our team as a Client Success Specialist (Vehicle Acquisition). In this role, you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery. The position is accountable for guiding clients through specification, cost analysis, and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience, optimized total cost of ownership, and strengthened client relationships that support retention and Element's overall profitability. What You'll Do Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing). Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals. Assist clients with vehicle and specification decision-making. Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies. Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications. Develop lifecycle cost analysis, payment schedules, pricing, and specifications. Prepare manufacturer comparisons and recommend best-value packages and equipment. Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members. Interact with clients' manufacturer representatives as needed and keep clients informed of manufacturer changes. Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries. Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals. Internally, this role is referred to as a Consultant, New Vehicle Acquisition Basic Qualifications Bachelor's degree in business, Supply Chain, or related field; or equivalent business experience. Minimum of 3 years of professional experience with direct client contact. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Strong negotiation and analytical skills. Ability to influence client decisions with diplomacy and consultative skill Preferred Qualifications Strong presentation and facilitation skills. Effective decision-making and problem-solving ability. Highly organized with strong time management skills; able to manage multiple priorities. Detail-oriented with a focus on accuracy. Ability to adapt to change with flexibility Location: Owings Mills, MD. The hiring base salary range for this position is $60,400- $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ********************************* or call **************. Know Your Rights: Workplace discrimination is illegal

Job Details ROCKVILLE, MD $100000.00 - $125000.00 SalaryDescription Standard Solar is a leading renewable energy company, focused on distributed-generation solar and battery storage projects as a developer, EPC provider and asset manager. Standard Solar is seeking a talented and highly motivated individual to support the project acquisitions diligence. This role supports project valuation, risk management, and investment decisions throughout the solar development lifecycle. This role will provide an opportunity to gain experience in solar development, project acquisition, project finance, and solar regulations in an exciting, high-growth environment. Standard Solar is an experienced, growing company that acquires, develops, constructs, and operates distributed solar assets across the United States. Essential Duties and Responsibilities: Manage and lead diligence for acquisition of portfolios and development activities by working with both partners and internal teams in areas including, but not limited to, site acquisition, real estate and title, interconnection, engineering, survey, permitting, environmental, offtake, incentives, and policy Prioritize, coordinate, review, and track key development deliverables with internal teams and external legal, zoning, environmental, interconnection, and engineering consultants Maintain strong relationships with developers and other stakeholders Manage formal communication with development partners and project sellers, specifically the question-and-answer log. Manage and report project data as it pertains to budget, schedule, and deliverables Gather market intelligence and expand relationships with local government, Authorities Having Jurisdiction (AHJ), incentive administrators, consultants, and other stakeholder groups to understand the project development and permitting processes Review and manage project contracts including purchase agreement, leases, interconnection agreements, and power purchase agreements to ensure compliance with their terms Oversee and understand diligence process across all key subject areas such as legal, title, engineering, construction, environmental, permitting, interconnection, schedule and budget. Research, understand, and manage eligibility and compliance with applicable federal and local incentives and policies. Transaction leadership for project financing and asset acquisitions The position will oversee multiple development opportunities at the same time at varying stages Create presentations summarizing all research involved in each project for review with stakeholders. Coordinate all payments to landowners and developers Manage the development fee schedule Draft and coordinate funding memos; verify development fee payments by milestone Tracks all key deadlines, contractual obligations, incentive expiration dates and project risks Liaise with the pricing team to obtain underwriting models and send service requests Ensure assumptions align with engineering models. Check and verify insurance requirements Forecast property tax predictions and obligations. Manage Payments in Lieu of Taxes (PILOT) agreements. Monitor Purchase Agreement adjusters Knowledge, Skills, and Abilities Candidates with a Four-year Bachelor's degree in a relevant discipline are preferred. Planning and entitlements, Project Management, Business Administration, Finance, Economics, Energy, Engineering, Environmental Science or Business related degree is a plus 5+ years of related professional experience, including 1-3+ years of experience required in energy infrastructure development Project management, organizational, and analytical problem-solving skills Self-motivated with a high level of initiative and accountability Excellent interpersonal, Written and verbal communication, negotiation, and influencing skills Strong work ethic and ability to self-start in a fast-paced environment Organized, diligent, detail orientated and able to manage multiple streams of information on an ongoing basis Ability to multi-task and work in a deadline-driven environment Located or able to relocate to Rockville, MD; Willing to report to HQ office in person, 5 days per week. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Interfaces with customers, vendors and the public. All employees, including Senior and Executive Management, Sales & Finance. Physical Demands Ability to sit and or stand for extended periods, use hands and fingers for typing and delivering materials. Maintain vision for computer work. Must be able to walk up and down stairs.

The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services. The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems. Essential Duties and Responsibilities: * Receive credit line advance requests from clients and verify accuracy and data integrity. * Set-up mortgage loan collateral description as specified by clients. * Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients. * Provide wire tracking information as needed by clients. * Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers. * Interact with clients to determine which mortgage loans are being purchased by secondary market. * Perform payment transactions in loan system as specified by clients. * Receive and review collateral (original mortgage notes) from clients. * Interact with clients to resolve collateral discrepancies/issues. * Image collateral and file electronically in loan system. * Perfect collateral by preparing and attaching bailee notices. * Send perfected collateral to destination specified by clients. * Receive and manage returned collateral. * Perform EOD balancing of both monetary and collateral activity. * Prepare and disseminate daily and monthly reports for internal and client use. Education and/or Work Experience Requirements: * 0-2 years of general banking, transaction and customer support experience * Accurate typing, spelling and grammar skills. * Proficient with applicable computer software. * Excellent written and oral communication skills. * Analytical and customer support skills. * Strong organizational skills. * Strong customer service skills. * Strong problem resolution skills. * Decision making skills. * Critical thinking skills * Leadership skills. Physical Requirements: * Precise hand/eye coordination * Basic keyboarding or other repetitive motions About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.