You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium custom Customer Experience, Specialist, Experience, Customer, Retail, Automotive
$29k-33k yearly est. 2d ago
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Customer Service and Sales Representative
HMSA 4.7
Service specialist job in Kapolei, HI
Performance
Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities.
Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members.
Proactively promote HMSA and USAble product options and meet established HMSA and USAble sales goals.
Protect HMSA's market share through the successful renewal and retention of assigned accounts.
Document all prospect inquiries, outcomes, and follow up on sales enrollment opportunities via the telephone or in writing.
Prepare proposals for new small group, new individual plans, Medicare plans, plan upgrades, and additions and modifications to existing plans.
Support phone inquiries for senior plan sales during annual enrollment period.
Meet goals, sales and retention quotas, and minimum activity standards.
Relationships
Serve as the "face of HMSA" to provide HMSA products and servicing to our small business, individual plan, and Medicare plan customers.
Coordinate problem solving associated with group and member inquiries.
Manage internal and external customer relationships to ensure that employer/member product and servicing needs are identified and addressed.
Expand relationships with groups through the sale of new products.
All employees are assigned to health, and product fairs and public service events throughout the year, to represent HMSA at public events.
Administrative
Maintain accurate records of all account activity and provide management with a weekly report on sales opportunities, proposals, jeopardy/lost accounts, sales activities, and servicing issues.
Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
$40k-45k yearly est. 3d ago
ATI MX REP HIK
Air Transport International 4.2
Service specialist job in Urban Honolulu, HI
Job Functions:
At sites where no other ATI support exists be prepared to conduct/oversee the overhaul, maintenance, and repair of airframe components, powerplants, aircraft communication equipment and associated components in accordance with Company manuals, manufacturer's manuals, including policies, Procedures Bulletins and Orders in order to return the aircraft to service and continue the mission.
Maintenance Representatives will be required to sign for work accomplished and must be prepared to oversee other non-ATI individuals/contractors working on ATI aircraft at remote locations and to "buy-back" the work of these individuals if required. Maintenance Representatives are directly responsible for the safety of the aircraft while at the remote sites and must insure that all work is accomplished in accordance with FAA and Company procedures in order to insure the safety of Company property, personnel and customers.
The mechanic in performing his/her duties is required to be constantly alert for defective, worn or failed parts as well as Unsafe working conditions and to bring these immediately to the attention of the flight crew to which he/she is assigned. Additionally, the Maintenance Representative is required to insure that the aircraft's assigned Spares Parts Kit (SPK) is fully stocked and that the required materials and parts are available to support the scheduled mission to the fullest extent possible.
During the course of normal operations, the Maintenance Representative must be prepared to work with various Company hired agents at sites throughout the world to procure maintenance services and support, as needed to repair/fix the aircraft. Should no Company agent be available, the Maintenance Representative working in conjunction with the flight crew must be prepared to act as Company agent and procure the support/equipment necessary to facilitate the repair/servicing of the aircraft as required.
As part of normal remote location operations, the Maintenance Representative is specifically charged and responsible to keep Maintenance Control fully apprized of the status of the aircraft and to provide copies of all completed log pages directly to Maintenance Control. Additionally, the Maintenance Representative must be fully capable of working with minimal supervision during the normal course of events, but should the need arise to solicit and follow directions from Maintenance Control and higher management despite the thousands of miles separating him/her from senior leadership.
The Maintenance Representative is also specifically responsible and required to conduct such housekeeping duties as required to keep his/her assigned aircraft clean and presentable. This may require the use of third parties, but the responsibility to insure the cleanliness and appearance/upkeep of the assigned aircraft rests specifically with the Maintenance Representative flying on that aircraft during the course of the currently on-going mission.
At any location where mechanics are utilized, assume the duties, responsibilities, and authority of the Maintenance Supervisor, and work for the Line Maintenance Supervisor responsible for that station.
When the Maintenance Representative is exercising his/her authority under the RII provisions of this manual, he/she will be directly responsible to the Director of Quality Control.
Attend all Company training classes as assigned by the Director of Maintenance.
What you will need:
Minimum of three (3) years, proven line maintenance experience on 767/757 aircraft
High School Diploma or equivalent
Must successfully complete a DOT/FAA pre-employment drug screen and a DOT/FAA compliant background check.
Ability to clearly communicate with customers and co-workers; stand, bend, and reach in order to maintain files; sit for extended periods of time; and comply with ATI attendance requirements.
Shall hold a valid Airframe and Powerplant license (FAR 121.378a)
Shall have a valid passport, and Driver's License.
Ability to travel as the needs of the airline dictates. (may require travel up to 3 weeks per month)
Preferred:
* B 757/767 aircraft; Parts 121, 125, 145; Heavy transport category aircraft experience
Physical Requirements:
Must be able to lift up to 50 lbs., climb up to 3 flights of stairs.
Must be able to work at heights up to 80 feet and from ladders up to 10 feet.
This job will require the following abilities:
Hearing/Speaking
Near/Far Sight Acuity
Depth perception/Field of vision
Hand/Eye Coordination
Color Vision
Effective Oral/Written communication
Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.
$30k-35k yearly est. 2d ago
Health Plan Operations Specialist - On Site - Downtown Honolulu, HI
Unitedhealth Group 4.6
Service specialist job in Urban Honolulu, HI
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Health Plan Operations Specialist will handle a variety of tasks to ensure the daily operations within the Hawaii Health Plan. Key supporter to ensure that the HI health plan is compliant with our state welcome calls. Assist with collection of assigned shares of cost. Supporter of basic office functions including mail sorting and scanning and onsite member support.
This is a full time, on-site, role in downtown Honolulu, HI.
Primary Responsibilities:
Excellent Customer Service
Welcome Calls
Onsite Provider/member engagement
Resolving eligibility/demographic discrepancies
Collection and tracking of shares of cost
Assist on various projects and tasks to improve member satisfaction and business operations.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
2+ years of experience in customer service
2+ years of experience with MS Excel and MS Word
Data entry experience
Able to work on-site in downtown Honolulu Monday through Friday 7:45am - 4:30pm
Preferred Qualifications:
Health care experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #UHGPJ
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
$20.4-36.4 hourly 3d ago
Member Service Representative (Part-Time) - Kapolei
Navy Federal Credit Union 4.7
Service specialist job in Kapolei, HI
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 338 Kamokila Boulevard Suite 106, Kapolei, Hawaii 96707
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$42k-49k yearly est. 5d ago
Adventure Readiness Specialist - Service
Rivian 4.1
Service specialist job in Urban Honolulu, HI
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure The hourly range for this role is $19.01 - 21.84/hr for Hawaii based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
$19-21.8 hourly 35d ago
Legal Service Specialist 26-05 - FT - Oahu
Catholic Charities Hawai'i
Service specialist job in Hawaii
For description, see PDF: ************ catholiccharitieshawaii. org/wp-content/uploads/2026/01/Legal-Service-Specialist-26-05-FT-Oahu-2.
pdf
$36k-55k yearly est. 7d ago
Tour Reservationist
Wet 'n' Wild Hawaii 4.3
Service specialist job in Kapolei, HI
Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN!
We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments.
Responsibilities include but not limited to:
Answer telephones and enter guest reservations using PonoRez (web-based central reservation system).
Change and cancel reservations as guest requests.
Process accurate records for coding and tracking reservations and advanced deposits.
Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
Enter guest reservations into the computer system while assigning reservations to the appropriate rates.
Qualifications are but not limited to the following:
1 - 2 years tour reservations experience.
Familiar using PonoRez (web-based central reservation system).
Valid Driver's License and own transportation is required.
Must be self-driven, motivated and possess excellent relationship-building skills.
Excellent verbal and written communication skills.
Able to work on weekend, holidays and some evenings.
Strong computer proficiency including MS Office Suite.
$41k-46k yearly est. 60d+ ago
Service Consultant
Hyundai Motor America 4.5
Service specialist job in Urban Honolulu, HI
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$65,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 96819
$34k-42k yearly est. 38d ago
Reservations Agent (Full-time)
Accorhotel
Service specialist job in Wailea, HI
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k) retirement savings plan and matching program
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Job Title: Reservations Agent (Full-time)
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hourly Rate: $29.21
What you will be doing:
Book and enter room reservation requests using the Property Management System (Opera)
Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Take ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely manner
Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
Update reservations ensuring a flawless check-in and check-out process
Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
Liaise with Sales and other departments to complete necessary tasks
Assist Reservations Manager to monitor the day-to-day operation
Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
Follow hotel and departmental policies, procedures and service standards
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications
Your experience and skills include:
1 year customer related experience required
Previous Property Manager System experience preferred
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Office applications
Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
Strong interpersonal and problem solving abilities
Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Must possess outstanding Sales and guest service skills
Education
High School diploma (or equivalent) and/or vocational training
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i. **************************
Why work for Accor?
So you can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
$29.2 hourly 33d ago
Victim Services Specialist - Honolulu, HI
Mothers Against Drunk Driving 4.3
Service specialist job in Urban Honolulu, HI
Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed.
This is a hybrid position, where some prescheduled in-office work will be required.
Schedule may include occasional evenings, weekends, or holidays to support victims, attend community events, such as tablings or sign wavings, or assist with organizational activities such as vigils or other outreach initiatives.
The salary for this position is $43,680
ESSENTIAL FUNCTIONS:
* Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. Maintain current assessment of victim's coping and need for further referrals.
* Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems.
* Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events.
* Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services.
* Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees.
* Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives.
* Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
POSITION REQUIREMENTS
* Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
* Bilingual a plus.
* Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
* Reliable transportation to court attendance is required along with a flexible schedule.
* Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
* Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
* Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
* Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
* Strong work ethic with the ability to maintain a high activity level.
* Must have exceptional internal and external customer service orientation.
* Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
* Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
* Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
* Demonstrated commitment, passion and compassion for the mission of MADD.
BENEFITS
Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program
How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button
#zr
$43.7k yearly 60d+ ago
Reservation Agent
Air Methods 4.7
Service specialist job in Kahului, HI
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options
Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information
Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue
Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin
Must have a can-do attitude and be able to solve problems efficiently and effectively
Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management
Attend scheduled team meetings and 1:1 development meetings
Other duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling - 2%
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience.
1-2 years of experience in working in a customer service environment.
1-2 years of Sales experience.
Skills
Comfortable working on computers and answering multiple phone lines.
Excellent verbal and written communication skills.
Ability to persuade and encourage favorable business outcomes.
Must be able to work a flexible schedule including weekends and holidays.
Must be able to successful meet deadlines on a daily basis.
Ability to multitask and work as part of a team.
Computer Skills
Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This position will be open and posted until filled, with a minimum posting period of three days.
is eligible for a $600 sign-on bonus. Position Function:
Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Duties:
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
Convert inquiries into account openings by referring customers to appropriate business units.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
1+ year of customer service experience
Competencies:
Achieving Results - Perseverance
Achieving Results - Decisiveness
Communication & Influencing - Approachability
Operating Skills - Time Management
Self-Management - Adaptability
Knowledge, Skills & Abilities:
Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$39k-44k yearly est. Auto-Apply 49d ago
Fiscal Service Specialist II
Hale Na Au Pono
Service specialist job in Waianae, HI
Fiscal ServiceSpecialist II
REVISION DATE
10/28/2025
PROGRAM
FISCAL SERVICES
POSITION SUMMARY
This position is responsible for maintaining fiscal records, billing, data entry and processing payroll. The position is expected to work within the program and policies directives of the Fiscal Department Program of the Wai`anae Coast Community Mental Health Center, Inc. /Hale Na`au Pono.
REPORTS TO
Fiscal Officer. This position is also guided by the position description, policies and procedures, applicable State and Federal laws, and the standards and requirement of the pertinent professional organizations and disciplines.
CLASSIFICATION
Full Time, Non-Exempt
COMPENSATION
$23.00 - $26.00 Hourly
I. MAINTENANCE OF FISCAL RECORDS
Vendor Files, Check Requests and Voided Documents
1. Process Contractor payments for Child programs.
2. Assist Staff Accountant with weekly checks.
3. Ensures timely (preferably daily) and proper filing of processed check requests into the appropriate vendor files. Filing of all processed check requests must be completed on a weekly basis.
4. On a quarterly basis, randomly reviews vendor files against vendor ledgers for completeness and ensures missing check requests are located and filed.
5. Ensures that voided check requests are properly noted with the vendor credit memo (CM) numbers and a photo copy of the corresponding VOIDED checks are attached to the check requests.
6. Maintains a file of the original VOIDED checks accounted for in chronological order.
Charge Tags and/or Progress Notes and Group Home Client Files
Data Entry
7. Responsible for the maintenance and filing of Child program charge tags according to established filing procedures.
8. Responsible for the maintenance and filing of Adult program charge tags according to established filing procedures.
9. Responsible in maintaining a file of authorization forms for the case management program.
10. Maintains the group home client files- copies of admission, discharge, program enrollment agreements, transfers and authorizations.
11. Maintains a monthly Excel spreadsheet showing progress notes received for each client.
12. Ensures timely receipt of progress notes scheduled to be received by Fiscal every Tuesday from the case management CCS. Informs Staff Accountant of delays in receipt of such progress notes.
13. Responsible for the accurate and proper entries of the progress notes into Medisoft data entry system in accordance with established data entry procedures.
14. Ensures that all received progress notes during the week are entered into Medisoft within the same week of receipt of such progress notes. Informs Staff Accountant of barriers in meeting the scheduled deadline.
15. Responsible for printing the “pre-billing” report as soon as the data entry is completed. Submits claims for payment via Instamed.
16. Responsible for the maintenance of the billing files according to established filing procedures. Billing files consists of the “approved pre-billing reports” and the printed copy of Form 837 or CMS 1500
17. Responsible for entering client information upon admission and discharge into Medisoft on a timely manner. Admission and discharge forms must be posted within three calendar days from admission or discharge of client.
18. May be asked to generate reports for the bi-weekly adult program utilization reporting and monitoring (UR meetings).
Insuranc e Billing of Services
19. Be familiar with the various billing software currently in use.
20. Be trained into using the Medisoft billing software.
21. Using the approved “pre-billing reports” proceeds with entering the billing information into various billing portals Medisoft and Instamed.
22. Reconciles the billing information processed against the “pre-billing reports”.
23. Reconciles the “remittance advice” against the billed services to determine the paid, unpaid and denied billings.
24. Reports to Staff Accountant the known discrepancies and send photocopies of the remittance advice to Adult Services Program Assistant for resolution. Follows up the resolution of the discrepancies within three calendar days. Informs Staff Accountant of the progress of the resolution.
25. Maintains a billing file in accordance with established filing procedures. Billing file will be organized by insurance company and by program on a monthly basis.
26. Provide billing reports for Adult UR meetings.
27. Provides monthly CM client encounter reports for quarterly score card.
28. Responsible for inputting Group Home client information into Medisoft, and assigning a MM code.
29. Does billing for CAMHD and APRN.
30. Entering Transitional Family Home clients and billing for Oahu and Hilo.
31. Provide Medisoft reports for TFH UR meetings.
Other Clerical Duties
Payroll Processing
Payroll Bookkeeping Responsibilities
Processing of Payroll Deductions
32. Photocopy documents, type labels and mail letters as directed
33. Assists in pulling documents, files and reports during agency audits and as directed
34. Prepares vendor files, labels, other fiscal files including payroll files as directed.
35. Shreds confidential documents in accordance with agency policy.
36. Maintains an inventory of fiscal supplies and equipment. Submits supply requests as needed to Executive Assistant.
37. Helps maintain a neat, clean and healthy working environment.
38. Ensures that consumer rights and confidentiality are protected in accordance with agency policy.
39. Learn to process checks and be available as alternate in the absence of Staff Accountant (emergencies).
40. Performs other related duties as may be required.
41. Receives timesheets and verifies accuracy and completeness of payroll information (regular hours, approved PTO hours, supervisor approval and employee signature). Checks the mathematical computations of the hours reported. Ensures approval of PTO by submission of approved PTO requests.
42. Receives and compiles all Personnel Action Forms to be processed for the pay period. Ensures that all information changes are properly inputted into the payroll system: i.e. Changes in payroll deductions, payroll taxes, direct deposit, address changes, status change, 401(k) contributions and loan repayments, TDI, salary adjustments and other payroll deductions.
43. Ensures that all new hires and terminated employees' information are available and accurate at time of input.
44. Occasionally may process manual checks when necessary for unplanned terminations or correction of processed paychecks.
45. Checks the availability of PTO hours requested by the employee for time offs, PTO donations and PTO cash outs.
46. Manages the agency's payroll input system, by printing reports such as: trial payroll, payroll taxes report and payroll deduction summaries for review.
47. Ensures that payroll allocation percentages are regularly updated for changes.
48. Ensures that employee cost centers are updated every pay period.
49. Responds to requests for copies of W2's and pay stub information within established guidelines.
50. These responsibilities will be updated upon the acquisition and implementation of the new payroll software.
51. Maintain PTO spreadsheet to reconcile with ADP records and to make notes whenever there are adjustments to employee PTO.
52. Responsible in maintaining and updating the following payroll related duties:
a. Personnel PERMANENT files.
b. Personnel CURRENT year files-timesheets, approved PTO requests personnel action forms, authorizing documents for payroll deduction i.e. garnishments, 401(k) loans, medical insurances, life insurances, direct deposits, etc.
53. Files the following payroll reports:
a. Payroll registers and other customized payroll reports per pay period.
b. Quarterly Form 941 Federal and State payroll taxes reconciliation (Federal income tax withholding, Social Security tax withholding, State unemployment reports).
54. Prepares the following reports on a quarterly basis;
a. Quarterly TDI report to Hartford Insurance.
b. Quarterly worksite summary report to Department of Labor.
55. Prepares the monthly Group Home roster of Residential Assistants (RA's) for
56. Review by the Group Home Program Manager to determine inactive RA'S.
57. Prints payroll deduction summary and accordingly completes the check request form to pay out payroll deductions within three (3) business days following payroll check date i.e. garnishments, child support, etc.
58. Prepares and submits check requests no later than the 3rd business day of each month for advanced monthly payments of the following:
a. Medical and dental insurance.
b. Pacific Guardian Life - Accounts 100, 101 and 300.
c. Beneflex for Cafeteria Plan deductions.
59. Prepares the supporting journal entry to record in Excel worksheet.
60. Prepares check request for the quarterly premium due for TDI insurance (Hartford)) no later than the 5th business day following the end of the quarter.
61. Reviews the individual PTO used and accrued for each pay period and makes appropriate adjustments when needed.
II. TRAINING
62. Takes down relevant notes while training on the new payroll software and incorporate the same into a step by step procedures manual to complement the operating manual for the new payroll software. The idea is to provide an instructional reference for payroll processing.
63. Cross trains another staff in the new payroll software.
III. OTHER FUNCTIONS
64. Performs other duties as assigned
IV. QUALIFICATIONS
Knowledge / Abilities
65. Knowledge of database management programs and experience maintaining individual data files in a complex management information system.
66. Ability to meet recurring deadlines.
67. Ability to be flexible.
Education & Experience
68. Bachelor's degree in accounting, business administration or High School diploma/GED plus five (5) years of experience, which have led to, required competencies.
69. Experience with the operation and maintenance of management information systems and experience maintaining individual data files.
Physical Requirements
70. Within reasonable modifications, must be physically able to perform efficiently the duties of the position. Any physical condition which could cause the applicant to be a hazard to him/her or to others will disqualify him/her for appointment.
IV. OTHER REQUIREMENTS
71. Valid driver's license and clean traffic abstract within the past three years and ready access to an insured vehicle.
72. Availability to work flexible hours, including nights, weekends and holidays.
73. Provide consent and necessary information for a criminal background check.
74. Consents and submits to drug testing according to agency policy and procedure.
75. Provide a TB clearance and COVID-19 vaccination.
76. Able to complete all physical requirements of the job with or without a reasonable accommodation.
$23-26 hourly Auto-Apply 60d+ ago
Client Success Renewals Specialist
Norstella
Service specialist job in Urban Honolulu, HI
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$31k-40k yearly est. 31d ago
Reservation Agent
Blue Hawaiian Helicopters 4.3
Service specialist job in Kahului, HI
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options
Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information
Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue
Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin
Must have a can-do attitude and be able to solve problems efficiently and effectively
Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management
Attend scheduled team meetings and 1:1 development meetings
Other duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling - 2%
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience.
1-2 years of experience in working in a customer service environment.
1-2 years of Sales experience.
Skills
Comfortable working on computers and answering multiple phone lines.
Excellent verbal and written communication skills.
Ability to persuade and encourage favorable business outcomes.
Must be able to work a flexible schedule including weekends and holidays.
Must be able to successful meet deadlines on a daily basis.
Ability to multitask and work as part of a team.
Computer Skills
Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This position will be open and posted until filled, with a minimum posting period of three days.
$33.4k-48.4k yearly Auto-Apply 60d+ ago
Service Center Representative
YMCA of Honolulu 4.0
Service specialist job in Urban Honolulu, HI
PAY RANGE: $18 - $20 per hour
The Service Center Representative handles inbound and outbound customer service inquiries as well as sales transactions, support collections (AR), and customer registrations. All while maintaining positive client relationships through proactive outreach.
ESSENTIAL FUNCTIONS/JOB DUTIES:
Handles inbound and outbound calls, emails, or chat interactions with professionalism and empathy.
Addresses customer inquiries, complaints, and support issues in a timely and accurate manner.
Documents customer interactions in CRM systems and escalates complex issues when necessary.
Guides customers through product/service offerings and supports their purchasing journey.
Upsells or cross-sells relevant products or services during interactions when appropriate.
Accurately processes orders and transactions in the system, ensuring compliance with internal policies.
Makes outbound calls to follow up on outstanding invoices or overdue accounts.
Negotiates payment arrangements within established guidelines.
Maintains accurate records of collection efforts and coordinates with finance teams as needed.
Contacts leads generated from marketing campaigns, referrals, or web inquiries.
Qualifies leads based on criteria such as interest, budget, and purchasing timeline.
Schedules follow-ups and pass warm leads to the appropriate sales team members.
Conducts periodic relationship-building calls with existing clients to ensure satisfaction.
Identifies opportunities to enhance service delivery or offer additional solutions.
Gathers client feedback and relay insights to relevant departments for improvement
Assists customers in completing registration processes over the phone.
Troubleshoots registration issues and provides step-by-step guidance.
Verifies and updates customer data to ensure completeness and accuracy.
QUALIFICATIONS:
Skills/Knowledge:
Proven experience in a call center, customer service, or sales support role is a plus.
Strong verbal and written communication skills.
Proficient in using CRM platforms and call center software.
Ability to multitask, prioritize, and manage time effectively.
Basic knowledge of sales and collections practices is a plus.
Able to relate effectively to diverse groups of people from all social and economic segments of the community.
Education/Training:
High school diploma or equivalent; college degree preferred.
WHY THE Y?:
Free Y membership with employment
Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.
Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
*See job opportunities page for full details
$18-20 hourly Auto-Apply 28d ago
Clerical Support Specialist - Perioperative Services
Hawaii Pacific Health 3.8
Service specialist job in Urban Honolulu, HI
Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.
Our Perioperative Services department provides full support throughout the duration of a patient's surgical procedure, spanning ward admission, anesthesia, surgery and recovery. Professional care services include identification of the patient's individual needs, patient care plan development and implementation and the coordination of nursing service to restore each patient's health before, during and after a surgical procedure.
As a Clerical Support Specialist, you will help to provide life-changing medical services to patients undergoing surgery. In this role, you will provide clerical support to nursing personnel, schedule and medical staff, and assist in the smooth operation of the unit. We are looking for someone meticulous and reliable, with excellent organizational skills, ability to work effectively under minimal supervision and a commitment to delivering the highest quality health care to Hawai'i's people.
**Location:** Kapiolani Medical Center for Women and Children, Honolulu, HI
**Work Schedule:** Rotating - 8 Hours
**Work Type:** Per Diem
**FTE:** 0.475000
**Bargaining Unit:** UPW
**Exempt:** No
**Req ID** 26673
**Pay Range:** 22.15 - 23.32 USD per hour
**Category:** Administrative
**Minimum Qualifications:** High school or equivalent. One (1) year clerical experience in a health care setting or related experience.
**Preferred Qualifications:** Medical terminology course. One (1) year clerical experience in an operating room setting.
EOE/AA/Disabled/Vets
Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
Please be advised the Hawai'i Teamsters & Allied Workers, Local 996 (Teamsters) at Kapi'olani Medical Center for Women & Children is conducting a strike beginning Friday, October 17, 2025.
$32k-41k yearly est. 60d+ ago
Sales & Service Consultant
Unibodyautotech
Service specialist job in Urban Honolulu, HI
Job DescriptionSalary: $20-$35 per Hour
Sales & Service Consultant Job Type: Full-Time Pay Range: $25,000 $52,000 per year
About the Role: UNIBODY Autotech Collision Centers is seeking a personable, organized, and motivated Sales & Service Consultant to join our growing team. In this hybrid role of sales and customer service, you'll serve as the key liaison between our shop, customers, and insurance partners. Youll assess vehicle damage, prepare estimates, negotiate with insurers, and guide customers through the repair process ensuring an outstanding experience from drop-off to delivery.
Key Responsibilities:
Inspect and evaluate collision damage to develop accurate repair plans
Write repair estimates using industry-standard software
Communicate and negotiate repair pricing with insurance adjusters
Keep customers informed throughout the repair process
Coordinate closely with technicians and parts staff to ensure timely repairs
Deliver world-class customer service and resolve any concerns proactively
Finalize repair documentation and ensure customer satisfaction upon delivery
Qualifications & Skills:
High school diploma required; post-secondary education in auto repair or estimating a plus
Prior experience in collision repair, estimating, or customer service preferred
Strong communication and interpersonal skills
Detail-oriented, tech-savvy, and confident in learning estimating software
Able to multitask in a fast-paced environment
Knowledge of auto insurance claim and repair processes is highly desirable
Career Growth:
This position offers a great pathway into sales management, operations leadership, or industry education roles. On-the-job training is provided, with advanced education available through I-CAR and ASE certification programs.
$18k-21k yearly est. 28d ago
Member Service Representative (Full-Time) - Kailua
Navy Federal Credit Union 4.7
Service specialist job in Kailua, HI
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 25 Kaneohe Bay Dr Ste 220, Kailua, Hawaii 96734
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
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Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.