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  • BUSINESS SUPPORT REP

    Day Wireless Systems 4.2company rating

    Service specialist job in Idaho Falls, ID

    The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
    $27k-31k yearly est. 3d ago
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  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service specialist job in Idaho Falls, ID

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $26k-31k yearly est. 4d ago
  • Idaho Falls, Idaho - Customer Support Representative CSR

    Culligan 48Mn

    Service specialist job in Idaho Falls, ID

    Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job SummaryCulligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Collection calls on past due accounts Coordinate schedules and works with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning Qualifications High school diploma or GED Minimum of three years of customer service experience is required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $16.00 - $19.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $16-19 hourly Auto-Apply 60d+ ago
  • Store Customer Service (Part-time)

    Melaleuca 4.4company rating

    Service specialist job in Idaho Falls, ID

    Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential Assembles and displays product specials and graphics in a pleasing professional presentation Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary Answers customer inquiries and questions with knowledgeable and professional assistance Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product Assists Coordinator with Cash Reconciliation, and balancing the tills each day. Follows proper opening and closing physical security routines. Additional Performs other duties as assigned or needed Qualifications Essential Thorough knowledge of company policies, procedures, and the company marketing plan. 10 key by touch. 40 wpm typing. Detailed work and organizational skills. Ability to analyze problems and create solutions. Ability to work independently and professionally and follow through on projects. Ability to prioritize and organize Ability to maintain confidentiality of sensitive areas. Written and verbal communication skills. Ability to work under stress. Standing for duration of shift. Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. Visually read reports, computer screen, bottles, products, batch numbers, etc. Computerized accounts receivable experience. Good math skills (add, subtract, multiply, and divide). Strong customer relation skills for conflict situations. Ability to lift a minimum of 40 lbs. Pulling, stretching, bending, and lifting for duration of shift. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional Ability to climb stairs. Word processing, graphics and spreadsheet skills. Ability to lift 40 lbs. Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
    $25k-32k yearly est. Auto-Apply 15d ago
  • Vendor Operations Specialist

    Stukent

    Service specialist job in Idaho Falls, ID

    Job DescriptionDescription: Vendor Operations Specialist Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more. Position Overview We are seeking a proactive, highly organized, and solution-oriented Vendor Operations Specialist to coordinate the processes that enable Stukent to become and remain an approved vendor for educational institutions. This position plays a key role in accelerating the sales pipeline by ensuring all required documentation, such as RFPs, Data Privacy Agreements, Security Questionnaires, vendor and bid portal submissions, is completed accurately, promptly, and in alignment with institutional, legal, technical, and compliance standards. The Vendor Operations Specialist serves as the central point of contact for all documentation requests from educational partners and will collaborate closely with internal teams, including Sales, Client Success, Legal, Technology, and Executive Leadership. This role is essential in building and maintaining a streamlined, compliant, and consistent vendor onboarding process across the organization. Location This position is on-site at either of our Stukent office locations: Idaho Falls, ID, or Lexington, KY. Key Responsibilities Coordinate the process of becoming an approved vendor for new customers and renewals. Address incoming vendor documentation requests by completing and submitting responses accurately and on time. Develop a strong understanding of Stukent's company profile, product functionality, compliance, and security information, and educational use cases to ensure accurate and consistent responses. Review vendor documentation for non-standard requirements, coordinate needed responses with internal teams, and manage timelines to ensure compliance and timely approvals. Identify and document gaps between customer requirements and Stukent's current capabilities, escalating non-standard issues as needed. Maintain and regularly update a knowledge base of responses and templates to answer vendor questions. Track work tickets for each project, including due dates, progress updates, and escalations. Coordinate activity across teams to meet submission and approval deadlines. Use customer and third-party procurement portals to retrieve and submit information. Communicate with customer procurement and IT departments to address vendor onboarding questions and provide necessary documentation. Maintain accurate and comprehensive records of submissions, approvals, and signed agreements. Contribute to process improvement initiatives by identifying inefficiencies, recommending solutions, and implementing strategies and tools to streamline and automate documentation workflows where possible. Perform miscellaneous job-related duties as assigned. Requirements: Qualifications 1+ years of experience in project coordination, operations, legal support, sales operations, or a similar administrative or compliance-related role. Experience handling RFPs, vendor management processes, or compliance documentation strongly preferred. Experience in data privacy, information security, compliance, vendor management, or risk management is highly desirable. Experience working with educational institutions and/or Procurement Departments to efficiently understand the processes and requirements necessary to become an authorized vendor for each request. Exceptional organizational and project management skills. Excellent written and verbal communication skills, with the ability to articulate legal, compliance, and technical language clearly. Demonstrated compliance aptitude and willingness, and desire to learn more about relevant education-specific compliance regulations (e.g,. FERPA, COPPA, etc.) Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams and external partners. Meticulous attention to detail and a strong sense of ownership and accountability. Strong research and analytical skills to interpret documentation requirements and gather necessary information. Experience using AI tools for analysis and comparison of documents, contracts, etc., is extremely beneficial. Comfortable working in a fast-paced environment with multiple priorities. Experience working with educational institutions or EdTech companies is preferred. Compensation, Benefits, & Perks Stukent is committed to providing competitive compensation and a comprehensive benefits package that supports the well-being of our team members. Benefits Package: Health, Dental, and Vision Insurance 401(k) plan with company match Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays A strong commitment to professional development and career growth opportunities Emphasis on work-life balance and flexibility A positive, collaborative, and mission-driven team culture Equal Employment Opportunity (EEO) Statement At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
    $36k-57k yearly est. 6d ago
  • Legal Support Specialist III | Professional Administrative & Management Support Services (PAMSS) [DOEID0009008]

    Prosidian Consulting

    Service specialist job in Idaho Falls, ID

    ProSidian is a Management And Operations Consulting Services firm that focuses on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of global professionals to complete a wide range of engagements for public and private, defense and civilian government, and non-profit organizations. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. See Link To the ProSidian website at ***************** Job Description ProSidian Seeks a Legal Support Specialist III | Professional Administrative & Management Support Services (PAMSS) [DOEID0009008] for Program Support on a Exempt W2: No Overtime Pay Basis Working On-Site (Client Site) in The United States (Idaho) Area Full-Time generally located across the United States (Idaho) Across The United States - Mountain West Region Region supporting DOEID oversees nuclear energy research, cleanup, and lab operations, advancing national energy and environmental missions. We seek Legal Support Specialist III | Professional Administrative & Management Support Services (PAMSS) [DOEID0009008] candidates with relevant Federal Energy & Nuclear Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Federal Energy & Nuclear Sector Clients such as DOEID. This as a Full-Time ProSidian W-2 Professional Administrative & Management Support Services (PAMSS) Functional Area / Swim Lane / Category Discipline - Professional Administrative & Management Support Services (PAMSS) Supply/Service Initiative and an employed position with commensurate benefits and competitive salary. JOB OVERVIEW Provide services and support as a Legal Support Specialist III [Professional Administrative & Management Support Services (PAMSS)] in the Federal Energy & Nuclear Industry Sector focussing on Management And Operations Solutions for clients such as Department of Energy (DOEID) | DOE Idaho Operations Office Generally Located In United States (Idaho) and across the United States - Mountain West Region Region (Of Country/World) Working On-Site (Client Site). Provides clerical and administrative legal support; prepares basic legal documents, maintains case files, schedules meetings, and supports attorneys with document management. Professional Administrative & Management Support Services (PAMSS) deliver integrated administrative, analytical, and operational support enabling efficient, compliant, mission-focused organizational performance. Most direct match on specialized legal/policy support at senior level; schedule lacks dedicated 'Legal' LC. Legal administrative support enabling compliant DOE legal operations RESPONSIBILITIES AND DUTIES - Legal Support Specialist III | Professional Administrative & Management Support Services (PAMSS) [DOEID0009008] Provides advanced-level legal support and administrative services to the Office of Chief Counsel (OCC). Responsibilities include assisting attorneys in complex case evaluation, development, and litigation; preparing and reviewing a wide array of legal documents; conducting detailed legal research and data analysis; assisting with the intern program; and managing ethics records and financial disclosure reporting. May act as a backup for OCC counsel at personal security hearings. Prepare legal documents, manage files, schedule meetings, support attorneys The role(s) are located in the United States - Mountain West Region Region, at or near United States (Idaho). Initially identified Work Site Address (Working On-Site (Client Site): U.S. Department of Energy - Idaho Operations Office (DOE-ID) Office of Nuclear Energy | 1955 Fremont Avenue Idaho Falls, ID 83402 Qualifications Desired Qualifications For Legal Support Specialist III | Professional Administrative & Management Support Services (PAMSS) [DOEID0009008] (DOEID0009008) Candidates: 1-3 years legal or administrative support in federal environment Education / Experience Requirements / Qualifications Bachelor's Degree in Legal Studies, Paralegal Studies, Business Administration, or a related field + 5 years relevant experience. (Security Clearance Required) - Equivalency: Associate's Degree + 7 years relevant experience; OR 9 years relevant experience. - Professional certification (e.g., Paralegal Certificate) from an ABA-approved program is highly desirable. Associate's or Bachelor's degree; equivalent experience acceptable 1-3 years legal or administrative support in federal environment This position aligns with functional and technical requirements in the Federal Energy & Nuclear Sector and Legal Support Specialist III Candidates principally support Professional Administrative & Management Support Services (PAMSS) Functional Area / Swim Lane / Category Disciplines. Skills Required Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Program Support activities Professional Administrative & Management Support Services (PAMSS) Functional Area Activities. Expert proficiency in legal research tools (e.g., Westlaw, LexisNexis); advanced knowledge of federal legal processes, administrative law, and regulatory compliance (e.g., FOIA/PA, OGE Form 450); exceptional written and verbal communication skills; demons Competencies Required Confidentiality, accuracy, time management Ancillary Details Of The Roles Supports case tracking and records compliance - Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written. - EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We Provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients. - Ful Time Regular VISA Sponsorship: NoWe will not support sponsorship, i.e., H-1B or TN Visas for this position. U.S. Citizenship Required You must be a United States Citizen - Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, ProSidian may conduct drug testing for designated positions. Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written. - EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We Provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients. - Ful Time Regular VISA Sponsorship: NoWe will not support sponsorship, i.e., H-1B or TN Visas for this position. U.S. Citizenship Required You must be a United States Citizen - Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, ProSidian may conduct drug testing for designated positions. Other Details Entry-level role with growth potential #TechnicalCrossCuttingJobs #Federal Energy & Nuclear #Jugaad #Copitas #AskWhy #Zakat #PokaYoke #AskidaEmek Additional Information As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian. Eight ProSidian Global Competencies Personal Effectiveness - The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results. Continuous Learning - Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive. Leadership - Inspiring, guiding, and motivating others toward shared goals, fostering accountability, collaboration, and strategic organizational success. Client Service - Delivering responsive, high-quality solutions that address client needs, build trust, and strengthen long-term partnerships. Business Management - Coordinating people, processes, and resources to achieve strategic objectives, operational efficiency, and sustainable organizational performance. Business Development - Identifying, pursuing, and securing growth opportunities through strategic relationships, market insight, and innovative solutions. Technical Expertise - Applying specialized knowledge, analytical skills, and practical experience to solve complex problems with accuracy. Innovation & Knowledge Sharing (Thought Leadership) - Generating creative solutions, sharing insights, and influencing industry direction through expertise, collaboration, and continuous improvement. ------------ --------------- ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors. Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together. Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference. Willingness - to constantly learn, share, and grow and to view the world as their classroom. ------------ --------------- ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights - Your health and well-being are crucial to ProSidian. At ProSidian, we invest in our employees to help them maintain their health and achieve work-life balance. We are pleased to offer the Employee Benefits Program, designed to promote your health and personal well-being. Our growing list of benefits currently includes the following for Full-Time Employees: Competitive Compensation: The pay range is competitive and includes group health benefits, pre-tax employee benefits, and performance incentives. The company contributes a fixed dollar amount each month toward the plan chosen for medical and dental benefits, with contributions deducted on a pre-tax basis. Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with network providers to offer eligible employees a variety of medical and dental plans, including high-deductible health plans and PPOs. ProSidian also provides plans for both high and low vision.. 401(k) Retirement Savings Plan: The 401(k) Retirement Savings Plans allow eligible employees to save for retirement. A variety of investment options are available, along with support from a personal financial planner. The plan operates as a pre-tax Safe Harbor 401(k) Retirement Savings Plan that includes a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees can use PTO for vacations, doctor's appointments, or personal events. These benefits include 2 weeks of vacation, 3 sick days, 10 ProSidian holidays, and government holidays.. Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that provide eligible employees with a comprehensive Flexible Spending Account (FSA) Plan and associated tax benefits. Purchasing Discounts & Savings Plans: We aim for your financial success; thus, we offer a Purchasing Discounts and Savings Plan through the Corporate Perks Benefit Program. This program provides special discounts to eligible employees on everyday purchases of products and services. Security Clearance: Due to the nature of our consulting engagements, a security clearance is necessary for engagement teams managing sensitive work in the Federal Marketplace. Security clearance is a valuable asset in your professional portfolio, enhancing your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian can offer up to $5,000 for referrals who stay employed for 90 days, based on candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting work, performance incentives are tied to each new client that employees assist in pursuing and supporting.. Flexible Spending Account: FSAs help you cover eligible out-of-pocket healthcare and dependent daycare expenses on a pre-tax basis. You estimate your expected costs for the planned year and choose to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can choose supplemental life insurance. D&D covers death or dismemberment resulting solely from an accident.. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to offer income protection during your recovery from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian is an equal opportunity employer, considering qualified applicants regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics. All information is kept confidential in accordance with EEO guidelines. The company supports the Hiring Our Heroes Program and the "I Hire Military" Initiative. We encourage all applicants, regardless of veteran status, to apply. Our core value is "HONOR ABOVE ALL," emphasizing success through integrity, pride in overcoming challenges, and the pursuit of excellence. For a simple application process, visit our career site at ****************************** or send your resume, salary expectations, and ProSidian job title/code to [email protected]. Only candidates who meet the criteria will be considered. For clarity and tracking, please structure your subject line to include the Job Title, Job Reference Code, and your Full Name, as follows: Application - [Job Title] - [Job Ref Code] - [Your Full Name]. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
    $25k-38k yearly est. 5d ago
  • Customer Success Representative

    Activated Insights

    Service specialist job in Rexburg, ID

    About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Customer Success Representative seat to support our company's growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America's fastest-growing labor market-long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What Sets Activated Insights Apart: We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Qualifications Why Is This Role So Special? The Customer Success Specialist plays a critical role in ensuring customers gain maximum value from our products and services. By building strong relationships and understanding each customer's unique needs, you will help drive adoption, satisfaction, and long-term retention. This role involves onboarding new clients, providing ongoing support and education, and proactively identifying ways to enhance their experience. The ideal candidate will be an excellent communicator, empathetic listener, and strategic problem-solver who is passionate about helping customers succeed and contributing to the overall growth and success of the company. About the Role As a Customer Success Specialist you will manage a portfolio of SMB customers, building strong relationships and driving their success with our solutions. You will proactively engage customers at key journey points to ensure satisfaction, adoption, and retention while identifying opportunities for growth and value delivery. Key Responsibilities & Commitments: Customer Relationship Management Proactively engage customers at key journey points to drive satisfaction, adoption, and retention Build trust and rapport with clients, minimizing churn and managing cancellations from start to finish Serve as the main point of contact for assigned customers Communication & Documentation Communicate clearly and professionally with customers across channels Maintain accurate, timely documentation of all interactions following internal procedures Value Delivery & Product Education Host monthly webinars and workshops to showcase product value Provide ongoing product training and support tailored to customer needs Identify opportunities to improve customer experience and share feedback with internal teams Performance & Metrics Your performance will be evaluated based on: Net Promoter Score (NPS) Net Dollar Retention (NDR) Customer Health Score trends and improvements Customer retention and churn prevention efforts Customers saved % of re-engagement of stale accounts QBRs conducted and feedback collected Number of expansion opportunities identified CRM documentation accuracy and completeness Process adherence and industry insights Collaboration Work collaboratively within the CS team to streamline workflows and optimize customer outcomes Share knowledge and support peers to create a unified, high-performing team Product & Industry Knowledge Stay up to date on all Activated Insights product offerings Understand the healthcare landscape and its challenges as they relate to your customers What You'll Bring 2+ years of professional B2B communications experience High school diploma or equivalent Strong computer literacy and proficiency in Microsoft Office Suite Excellent written and verbal communication skills Strong analytical, problem-solving, and time management skills Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines Exceptional emotional intelligence with active listening skills Ability to motivate and influence others with professionalism, diplomacy, and tact Strong organizational skills and attention to detail Basic understanding of information technology processes Physical Requirements Prolonged periods sitting at a desk and working on a computer Frequent use of alpha/numeric keyboarding Ability to view a computer screen for extended periods Uses voice to communicate by phone Ability to lift up to 15 pounds at times Schedule: Full time, 40 hours each week Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.
    $37k-57k yearly est. 12d ago
  • Customer Service Consultant

    Yellow Stone Dental

    Service specialist job in Pocatello, ID

    Job Description Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice. Responsibilities: Respond to patient inquiries via phone, email, and in-person Schedule appointments and manage the appointment calendar Assist patients with billing and insurance questions Handle patient feedback and resolve any issues in a timely manner Maintain patient records and ensure accuracy of information Must be able to provide personable, friendly "World Class" customer service to internal and external customers Coach and provide valuable feedback to team members, fostering their professional growth Formulate, articulate, and prioritize project activities, ensuring clarity and alignment Develop well-founded conclusions and recommendations based on thorough analysis Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization Qualifications: High school diploma or equivalent 1-2 years of customer service experience Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to work in a fast-paced environment If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
    $26k-36k yearly est. 25d ago
  • Customer Support Agent

    Squeeze Media Group LLC

    Service specialist job in Rexburg, ID

    Job DescriptionDescription: We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love. What will you do? Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes) Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process “What's in it for me?” $12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+ Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies Flexible scheduling PTO available 401(k) Daily, weekly, and quarterly spiffs and bonuses 6 major holidays off Health insurance/HSA option, Dental, and Vision for full-time employees Gain real-world experience and grow your career with us Internal leadership opportunities due to our massive growth Are you a fit? We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture: Minimum Qualifications: High school diploma or equivalent completed Must complete a successful background check Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week) Hour of operation: Monday through Friday, 8am-6pm MST Must work 4-hour shifts at minimum, and be able to work 5 days a week Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks Ability to meet consistent attendance requirements Preferred Qualifications: Previous experience in any sales/support setting The desire to be part of a fast-growing company Positive attitude and outlook - be a force for good in our culture Hard-working, self-motivated, eager to learn ************************************* ********************** ********************************************************** ****************************************** Apply to learn more about this amazing opportunity at Squeeze! Requirements:
    $18-20 hourly 22d ago
  • Customer Service Representative

    Best Friends Pet Care 4.1company rating

    Service specialist job in Pocatello, ID

    Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: • Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications Skills Required Possess a love of animals Displays a professional manner at all times Ability to work evenings, weekends & holidays Lift/carry 40 pounds or more Able to stand/walk for eight hours a day Able to work in a fast-paced environment Able to work on a computer system Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. Essential Job Functions Welcomes both human and pet guests Can correctly identify animal body language/behavior Follows safe handling procedures Checking in and out of pet guests while providing excellent customer service Escorts pets to and from their rooms Takes reservations over the phone Can work both individually and as a team player while performing duties Contributes in maintaining the cleanliness of the facility Communication with management and other team members Required Education High School Graduate or Equivalent At least 1 year of professional animal experience
    $26k-32k yearly est. 11d ago
  • Member Service Specialist- Hitt (Spanish Required)

    ICCU

    Service specialist job in Idaho Falls, ID

    To provide service to members for financial transactions. Promotes and cross sells Credit Union services. Ensures member satisfaction through courteous, accurate, and efficient service. Duties and Responsibilities: Maintains a strong focus on helping each member achieve financial success. Ensure member experiences are always at or above our Eagle Service Standards. Behaves consistently with ICCU's Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement and Accountability at all times. Be a positive influence on creating an upbeat and energetic team Culture. Performs a wide range of member generated transactions through a variety of channels and systems. Provides general information to members about Credit Union Services. Recognizes and develops opportunities to refer products and services to members and maintain acceptable levels of Game of Work Sales goals. Utilize resources to resolve member concerns on the first contact. Knowledge of and ability to balance vault, ATM, cash recycler, coin machine, Money Orders, Cashier's Checks, VISA cash advances, gift cards, debit and credit card stock, daily deposit, and teller cash drawer. Process member wire transfers. Business account and merchant transaction processing. Branch cash and coin ordering and selling. Process member check orders. Create member and business member debit cards. Branch office supply ordering. Continuous focus on meeting all Net Promoter Score goals and Eagle Service Standards. Keep your manager informed of member needs or desires regarding products, services, suggestions, and/or escalations. Open and provide member access to safe deposit boxes according to procedure in applicable offices. Miscellaneous other duties, as assigned. Qualifications: A High School diploma or GED is required. Knowledge of Financial Institution federal regulations. Ability in math, 10 key calculator, and accurate cash handling. Excellent communication and people skills. Ability to always maintain the confidentiality of Credit Union and member records. Good knowledge of all Credit Union services. Ability to stand while working. Performance Standard: Ability to accurately process transactions, balance cash daily with minimal over/short situations. Good interpersonal relations and a cooperative and positive attitude towards members and staff. Ability to determine member needs and cross sell Credit Union services. Professional in appearance, attendance, quality, and quantity of work performed. Ability to work under pressure and conflicting situations. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Physical Requirements: Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Stand for extended periods of time. Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
    $27k-35k yearly est. 11d ago
  • Relief CSR Driver

    Vestis 4.0company rating

    Service specialist job in Pocatello, ID

    Watch this video! ************************************************************ The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful “RSSs” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. • Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. • Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. • Experience: • Travel Requirements: • Education: High school degree or equivalent • License Requirements/ Certifications:
    $27k-34k yearly est. 50d ago
  • Customer Service Representative - Pocatello, ID

    Kedia Corporation

    Service specialist job in Pocatello, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 3d ago
  • Customer Service Rep (07397)

    Domino's Franchise

    Service specialist job in Blackfoot, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling - process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high Qualifications Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball! People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro CRM software experience that would make you the Yoda of customer data management Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!) Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course) Eagle-eye attention to detail - you can spot a typo from a mile away Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters) Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 5d ago
  • Care Coordinator - Part Time

    Grand Peaks 4.1company rating

    Service specialist job in Rexburg, ID

    Schedule: Part Time | 8:30 am - 4:30 pm | Thursday - Friday Grand Peaks is looking for a caring, organized, and motivated Care Coordinator to join our team part-time (two days a week). In this role, you'll help patients get the care and support they need whether that means connecting them with community resources, managing chronic conditions, or making sure they get follow-up care after a hospital visit. You'll work closely with patients, families, and healthcare providers to make sure everyone is on the same page and ensure patients feel supported every step of the way. What You'll Do As a Care Coordinator, you'll help patients get the care and support they need by: Connecting them with community resources and services. Checking in after hospital or ER visits to review discharge instructions and set up follow-up appointments. Support patients in managing chronic conditions, identify those needing extra help, and collaborate with the care team to create and follow through on personalized care plans. Completing prior authorizations for medications and imaging. Coordinating care between doctors, specialists, and other healthcare providers. Keeping patient information up to date in the electronic medical record. Being the go-to person for patients and families, answering questions, helping with challenges like transportation or prescriptions, and making sure they feel supported. Providing education and resources in a way that's easy for patients to understand. Taking part in trainings and team meetings to keep improving how we serve our patients. You'll need to stay organized, work well independently, and communicate clearly but most of all, you'll bring compassion and care to every patient interaction. Requirements High School Diploma or equivalent required. At least 2 years of experience working with patients who have chronic conditions, prenatal/perinatal needs, or families and children. Previous experience with care coordination or case management in a medical setting. Comfortable managing multiple priorities in a busy environment. Knowledge of medical terminology. Bilingual skills preferred. Proficient in using email, phone, and other communication tools. Highly organized and able to keep accurate notes and records. Experience with health IT systems or reports is helpful. Familiarity with local healthcare and social service resources is a plus. Please submit your resume with references. We look forward to hearing from you!
    $32k-39k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Tammy Sluder-State Farm Agent

    Service specialist job in Saint Anthony, ID

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly plus commission/bonus ($40,000+ annually) Profit sharing Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Must be able to work the following schedule: M-F, full-time If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 26d ago
  • BUSINESS SUPPORT REP

    Day Wireless Systems 4.2company rating

    Service specialist job in Pocatello, ID

    The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
    $27k-31k yearly est. 3d ago
  • Idaho Falls, Idaho - Customer Support Representative CSR

    Culligan 48Mn

    Service specialist job in Idaho Falls, ID

    Job Description Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Collection calls on past due accounts Coordinate schedules and works with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning Qualifications High school diploma or GED Minimum of three years of customer service experience is required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About Culligan As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
    $30k-37k yearly est. 29d ago
  • Member Service Specialist - Idaho Falls Area

    ICCU

    Service specialist job in Idaho Falls, ID

    Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face? If so, you could be the perfect candidate for our Member Service Specialist role at ICCU! ICCU's mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches. At work, your Primary Responsibilities will include: Ensuring member satisfaction through courteous, accurate, and efficient service. Providing general information to members about our Credit Union Services. Referring members to products and services that will assist them in achieving financial success. Learning a variety of channels and systems to perform member transactions. Utilizing resources to resolve member concerns on the first contact. Informing your manager of member needs regarding our products and services. Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work. Before you apply, make sure you have: A High School Diploma or GED. Good communication and interpersonal skills. The ability to use a calculator and handle cash efficiently and accurately. The ability to learn a variety of channels and systems. The ability to maintain confidentiality of Credit Union records. Also, please let us know in your application if you have: Knowledge of the Financial Industry. Prior Experience in a Customer Service role. This role will also require some physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at ICCU to obtain employment. This role offers benefits, including: Competitive Pay Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium) Generous Paid Time Off 11 Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture Business Discounts (such as cell phone service and gym memberships) And More About ICCU: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job
    $27k-35k yearly est. 41d ago
  • Customer Service Representative - Pocatello, ID

    Kedia Corporation

    Service specialist job in Pocatello, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 60d+ ago

Learn more about service specialist jobs

How much does a service specialist earn in Idaho Falls, ID?

The average service specialist in Idaho Falls, ID earns between $22,000 and $41,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Idaho Falls, ID

$31,000

What are the biggest employers of Service Specialists in Idaho Falls, ID?

The biggest employers of Service Specialists in Idaho Falls, ID are:
  1. Orkin
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